Guest experience jobs in London - Page 13Create job alerts

General Manager – High-Profile Mediterranean Restaurant, London We are seeking an exceptional General Manager to lead one of London’s most exciting Mediterranean dining destinations. This is a unique opportunity for a dynamic hospitality professional to take the reins of a high-profile, fast-paced, and critically acclaimed restaurant. About the Role: As General Manager, you will be the face of the restaurant, responsible for driving excellence in service, team performance, and guest experience. You will lead with passion, ensuring smooth day-to-day operations while upholding the restaurant’s reputation for quality, consistency, and Mediterranean warmth. Key Responsibilities: • Lead, inspire, and develop a large front-of-house team., • Maintain exceptional service standards and guest satisfaction., • Manage budgets, P&L, and financial performance., • Work closely with the Head Chef and senior team to deliver consistency in food, beverage, and overall experience., • Uphold brand values and ensure the restaurant remains a market leader in London’s dining scene., • Drive reservations, private dining, and event opportunities to maximise revenue. The Ideal Candidate: • Proven experience as a General Manager (or senior AGM) in a high-profile, premium restaurant., • Strong leadership skills with the ability to motivate and mentor a diverse team., • A hands-on operator with excellent organisational and financial acumen., • Passion for Mediterranean cuisine, culture, and hospitality., • Confident communicator with a strong presence both front-of-house and in management settings., • A genuine host with a guest-first mentality. What We Offer: • Competitive salary and performance-related bonus., • Opportunities for career progression within a renowned restaurant group., • Staff discounts and perks across the brand., • The chance to lead a flagship London restaurant at the heart of the city’s dining scene. Location: SW London Contract: Full-time, Permanent If you are an inspiring leader with a proven track record in high-end hospitality, we would love to hear from you. Apply now with your CV and cover letter.

Construction & Projects Director £130,000 to £140,000 dep exp- + EQUITY & bonus London - Liverpool Street Construction Director for London Leisure operator needed. We’re working with a high-growth operator in the leisure and entertainment sector on a newly created senior opportunity, based at their Liverpool Street HQ, offering equity participation and the chance to take ownership of a diverse and fast-expanding UK estate. This role includes equity issued post-probation, tied to a future transaction, with the potential for a significant six-figure pay-out. PLEASE do NOT apply unless you have strong senior experience within LEISURE construction. This is a client-side role for an experienced construction or project leader with a track record of delivering high-spec, customer-facing venues — such as cinemas, tech-led leisure spaces, immersive environments, or premium F&B fit-outs. You’ll oversee the full life cycle of new site builds, refurbishments, and estate maintenance — from design input and contractor coordination through to compliance sign-off, stakeholder management, and final delivery. The role requires a strategic yet hands-on approach, with a strong understanding of building regulations, health & safety, and operational readiness in high-footfall environments. The ideal candidate will bring: • A background in construction or project leadership within the leisure, entertainment, or hospitality sectors, • Proven experience managing multiple complex fit-outs from concept to completion, ideally within a well-established construction firm or leading leisure operator, • A stable career track record, showing long-term ownership of projects and progression within respected businesses, • A confident, solutions-led mindset with the ability to navigate change and communicate at board level Search "FM Recruitment Agency" for all our vacancies We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, or sexual orientation.

The Concept: A high-volume, premium restaurant in central London with a high price point and creative, fast-paced operations. Every team member has a voice, and standards are set at the very top. This role needs an experienced operator who understands the London market, can maximise commercial opportunities and be the face of the business. The Details: • Central London location, • High-end but high-volume, • Team of 140 including up to 15 managers, • Turnover of at least £9m per year The Role: A true leadership position. You will be setting the tone, building and motivating the team, driving standards, and delivering outstanding service without the stuffiness. If you thrive on pace, energy and variety, this is a role where you will excel. What We’re Looking For: • Strong background in high-end, contemporary restaurants, • New opening experience is a big advantage, • Genuine love for hospitality – guest-focused, energetic and calm under pressure, • Good understanding of Asian cuisine at a premium level, • Commercially confident with P&L and systems, • A strong communicator, hands-on operator and team motivator To apply, send your CV to .

Duty Manager – Leading One-Stop Destination Venue Location: London I’m currently working with a leading one-stop destination venue who are looking for an experienced and motivated Duty Manager to join their team. This is a fantastic opportunity to work with one of the UK’s most exciting hospitality concepts, where energy, creativity, and guest experience are at the heart of everything they do. The Role As Duty Manager, you’ll play a key role in the day-to-day running of the site, supporting the General Manager in leading operations and driving standards. You’ll inspire and coach a passionate team, ensuring every guest leaves with an unforgettable experience. Your responsibilities will include: • Overseeing site operations and ensuring smooth, high-energy shifts., • Leading, training, and motivating the team to deliver exceptional service., • Driving sales through upselling and maximising spend per head., • Managing stock control, compliance, and supplier relations., • Supporting the GM with financial and operational targets., • Acting as a role model for inclusivity, respect, and high performance. The Person We’re looking for someone with: • Previous management experience in hospitality or retail (high-volume background is needed)., • Strong leadership and people management skills., • A proactive, results-driven mindset., • Flexibility and resilience in a fast-paced environment., • Energy, enthusiasm, and a passion for creating memorable guest experiences. Benefits • Access to Hospitality rewards, a unique benefits platform that offers exclusive discounts for gyms, retailers, and other restaurants, along with a 24/7 confidential mental health support hotline., • A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones., • Delicious, nourishing team food to keep you energized throughout your workday., • A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement., • Plus, standard benefits such as 28 days of paid holiday (including Christmas Day, Boxing Day, and New Year's Day), with an additional paid day off for your birthday. Culture & Benefits Our client is fun-loving, innovative, and obsessed with delivering the very best for their guests. They value inclusivity, teamwork, and continuous improvement — with the goal of being the best at what they do. This is a fantastic opportunity to join a business that’s the first of its kind in the UK, with plenty of scope to grow and develop your career. 📩 If you’re ready for your next challenge and want to be part of something exciting, please get in touch today or send your CV to .

YOU Recruitment are hiring a Creative Producer on behalf of a global entertainment group. This is a rare opportunity to help shape and deliver world-class experiences seen by millions. In this role, you’ll support the full project lifecycle, from creative concept to on-site delivery. Acting as the vital link between vision and execution, you’ll work with creative teams, project leads, IP partners and suppliers to turn bold ideas into guest centric, buildable experiences that land on-brand and on-budget. This is an initial 18 month contract. Key Responsibilities • Manage creative projects end-to-end across multiple locations and formats, • Build time-lines and budgets in partnership with Project Management, • Translate creative direction into physical experiences – guiding art direction, theming, and production, • Communicate clearly with stakeholders including creative leads, brand, ops, marketing, and IP/licensing, • Develop creative detail packs (elevations, finishes, AV/lighting elements, architectural refinements), • Define Bills of Quantities and lead supplier cost reviews, • Lead and attend site visits – ensuring feasibility and consistency across locations, • Oversee external vendors: AV, scenic, fabrication, and performers, • Ensure all creative aligns with brand, safety, and operational standards, • Collaborate with architects, show directors, content teams, AV/lighting specialists and more, • Lead meetings, manage approvals, and track action points, • Build strong relationships with IP partners to protect brand alignment, • Contribute to creative planning and capture lessons learned for future delivery Experience & Qualifications • Proven success delivering immersive experiences or large-scale live events, • Background in agency and/or in-house creative delivery, • Solid understanding of AV, scenic build, and visitor attraction operations, • Ability to turn creative concepts into clear design deliverables, • Experience working with licensed IP and navigating brand approvals, • Familiarity with delivering creative across visitor attractions or branded spaces, • Experience working within the gaming industry or with gaming brands is beneficial Skills & Competencies • Strong project management and communication skills, • Confident managing timelines, suppliers, and creative quality, • Highly organised with strong documentation and workflow habits, • Proficient in Adobe Creative Suite; able to read technical drawings, • Commercially astute – confident with budgets and supplier contracts, • Big-picture thinker with excellent attention to detail, • Collaborative and capable of inspiring multi-disciplinary teams, • Resilient, solutions-focused, and calm under pressure, • Experience or exposure of working on a gaming project would be adventagous., • A natural relationship builder – especially with internal teams, vendors, and IP licensors This is a chance to play a creative leadership role in delivering unforgettable guest experiences – working with a globally recognised brand at the forefront of entertainment.

Our client are an award-winning design studio creating exceptional spaces in the world of luxury interior and architecture design. With exceptional new projects on the horizon, they are now looking to welcome a Senior level Architect/Architectural designer with experience working on the interior architecture of luxury hospitality projects. This role will involve leading the design and delivery of the interior spaces of 2 international hospitality resorts. The ideal candidate must already have demonstrable experience leading the design and delivery of interior hospitality projects, have exceptional coordination skills and be client-facing. You will have site understanding and technical experience and pride yourself on your professional approach to client communication and experience. You will also be proficient in AutoCAD and Photoshop. This is an excellent opportunity to take on an integral role in a friendly, collaborative studio and create luxury guest experiences across the world. As a collective, they also work on luxury residences across the world. If you meet the criteria listed above, please apply with a copy of your CV by pressing the apply button to be considered. We receive many applications so if you do not hear from us within 5 days, please consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.

Hospitality Manager – Flagship Leisure Venue Brent, North London Up to £36,000 basic + performance-related bonuses An exciting opportunity has arisen for a talented and driven Hospitality Manager to join a brand-new, flagship site opening later this year in Brent. This is more than just a management role — it's a career-defining position for someone who thrives in a dynamic, high-energy environment where no two days are the same. With over 30 successful venues already across the UK, this leading leisure operator is continuing its rapid growth, offering unrivalled progression opportunities for ambitious hospitality professionals. If you're ready to step into a key leadership role with clear potential to progress into General Management, this is the opportunity you’ve been waiting for. What You’ll Be Doing: • Driving performance across all commercial KPIs – including payroll control, revenue generation, and GP%, • Leading, coaching, and inspiring a high-performing team to deliver outstanding guest experiences, • Planning and executing engaging events that boost customer satisfaction and revenue, • Maintaining full compliance with all health, safety, and hygiene regulations – from kitchen to cellar, • Taking a hands-on approach as Duty Manager across the full operation, • Creating and maintaining an operational environment that’s seamless, efficient, and unforgettable for every visitor What We’re Looking For: • Proven experience managing busy bar, food, or catering operations – ideally within high-volume venues, • A commercial mindset with strong knowledge of budgets, payroll, and cost control, • A natural leader who thrives on building and developing a motivated, customer-focused team, • Comfortable taking a strategic view while being hands-on in daily operations, • A passion for hospitality, events, and creating memorable guest experiences, • Food Hygiene Level 3 and Personal Licence (BIIAB Level 2) qualifications are desirable What’s On Offer: • A competitive salary of up to £36,000 plus performance bonuses, • Full-time permanent role (42.5 hours per week), including evenings and weekends, • A genuine opportunity to progress into a General Manager role in the near future, • A fast-paced, fun, and inclusive working culture with real development opportunities Whether you're currently a Duty Manager, F&B Manager, Assistant Manager, or Operations Lead, this role is ideal for those looking to take the next big step in their hospitality career within a rapidly expanding leisure business. Ready to make your mark in one of the most exciting venues to open this year? Apply now and take your hospitality career to the next level.

Membership Organisation – Trade Association are looking for a Programme Coordinator Working model: 2 days in London office, 3 Days Home Salary: £30K–£32K (pro-rata) Fixed-Term Contract: Full Time, 6 Months (October 2025 – March 2026) Job Purpose: Join a high-profile, government-backed initiative across the UK. This is a pivotal coordination role supporting national events, stakeholder engagement, and the rollout of a digital Knowledge Hub. Key Criteria – You must be available to start in October 2025. You must have 2+ years’ experience in events, operations, or programme coordination. You must be confident managing logistics and engaging with senior stakeholders. Duties: The successful candidate will be an experienced Programme Coordinator, accustomed to: • Leading logistics for roadshows and roundtables (venues, suppliers, AV, catering), • Managing guest lists, RSVPs, and on-the-day event delivery, • Supporting post-event comms and stakeholder follow-up, • Uploading and formatting content on a digital Knowledge Hub (basic CMS), • Coordinating inboxes, enquiries, and programme communications, • Monitoring engagement and supporting programme reporting To apply for this role send us your CV and please indicate your notice period. Not for Profit and Charities Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Senior General Manager – Bar & Restaurant Operation Heathrow (T3) £65,000 - £75,000 + bonus The Opportunity: This is a huge role – one of the busiest, most high-profile operations in the airport. Turning over £16 million+ annually, with a team of around 120, it’s a flagship site that needs a Senior GM who can keep standards sky-high while driving serious commercial performance. Heathrow is unique – high pressure, fast pace, and non-stop – but the rewards and progression are just as big. The Role: • Lead and develop a large team across a 60/40 wet-to-dry split, • Keep operations tight, service consistent, and the guest experience flawless, even at peak footfall., • Drive revenue, manage costs, and make smart commercial decisions that keep this site at the top., • You’ll be hands-on, visible, and setting the pace., • Heathrow runs differently: early mornings, late finishes, and every day is different. This isn’t a desk job – you’ll be on the floor, in the thick of it. The Person: • Experience running large, branded, high-volume venues (bars, pubs, or restaurants)., • Proven track record leading teams of 100+ in high-pressure, high-footfall environments., • Commercially sharp and financially astute – comfortable handling big numbers and big targets., • Strong people manager – able to delegate, empower, and motivate., • Passionate about hospitality – thrives on creating a brilliant guest experience., • Decisive, ambitious, and ready to step up into bigger roles within the group (regional opportunities available)., • Must be able to pass Heathrow’s 5-year security checks (including overseas residency if applicable)., • Comfortable with the unique working patterns that come with an airport operation. For more information, please contact or click apply

Assistant General Manager – Modern Premium Dining London £50,000–£55,000 + Bonus This is a hands-on, high-energy role in one of London’s most talked-about restaurant groups, known for exceptional food, vibrant atmospheres, and a guest-first approach. As Assistant General Manager, you’ll be the GM’s right hand, leading the front-of-house, supporting operations, and making sure every guest leaves impressed. What you’ll be doing: • Supporting the GM in running day-to-day operations, • Leading, coaching, and developing a large front-of-house team, • Managing service flow, floor plans, and guest interactions, • Creating a positive, high-performing team culture, • Supporting P&L management, cost control, and commercial growth, • Delivering outstanding experiences for both guests and staff What you’ll bring: • Experience at AGM or GM level in a high-volume, premium setting, • Strong understanding of food and beverage-led service, • Energy, charisma, and a real passion for hospitality, • Proven people leadership and team development skills, • Track record of supporting operational and commercial growth, • Calm, positive presence during busy services If this feels like your next move, send your CV to Kate at COREcruitment dot com or apply directly today.

Assistant General Manager – Leading One-Stop Destination Venue Location: London I’m currently recruiting on behalf of a leading one-stop destination venue who are looking for an experienced and motivated Assistant General Manager to join their leadership team. This is a fantastic opportunity to step into a high-profile hospitality business where culture, innovation, and guest experience come first. The Role As Assistant General Manager, you’ll work closely with the General Manager to deliver exceptional results across all areas of the business — from people, food & drink, and guest service, through to financial performance. You’ll lead with energy and enthusiasm, inspiring your team to deliver outstanding hospitality and helping to drive a profitable, well-run site. Key responsibilities include: • Supporting the GM in managing day-to-day operations and leading shifts., • Inspiring and coaching your team to deliver exceptional guest experiences., • Driving sales and profitability while controlling labour, costs, and margins., • Training and developing managers and team members to build a high-performing team., • Ensuring compliance across Health & Safety, Food Safety, and operational standards., • Overseeing supplier relations, stock control, and maintenance processes., • Acting as a role model for inclusivity, respect, and the company’s people values. The Person We’re looking for someone who is: • Experienced in hospitality or retail management, must be in a high-volume, fast-paced environment., • Commercially aware, with the ability to balance sales growth with cost control., • A natural leader who can coach, develop, and inspire teams at all levels., • Resilient, adaptable, and hands-on in both peak and quieter periods., • Passionate about delivering exceptional service and memorable guest experiences. Benefits • Discount on food, • Bonuses, • Mental and physical healthcare Culture & Opportunity Our client is the first of their kind in the UK and continues to innovate, creating vibrant and exciting guest spaces. Their culture is fun-loving, inclusive, and people-focused, with a strong emphasis on teamwork, flexibility, and continuous improvement. This is a brilliant opportunity to join a business where you’ll be trusted to make an impact, drive results, and develop your career as part of an ambitious leadership team. 📩 To apply or find out more, please get in touch today or send your CV to

Our client, a globally renowned interior design studio celebrated for its concept-driven and boundary-pushing work, is seeking a talented Midweight Interior Designer to join their London team on a permanent basis. Known for their bold and distinctive approach, the studio specialises in luxury hospitality design, delivering award-winning spaces across the world, from boutique hotels to high-end restaurants and bars. Their work consistently redefines industry standards and showcases a deep commitment to storytelling through design. This is an exciting opportunity for a creative and detail-oriented designer who thrives on both conceptual thinking and technical execution. We’re looking for someone who can confidently bring fresh ideas to the table, contribute to the creative process, and see projects through from early concept to completion. The ideal candidate will be passionate about creating immersive, design-led environments that elevate the guest experience. To be considered, you’ll need solid experience working on luxury hospitality interiors - hotels, restaurants, or bars. A strong conceptual portfolio that demonstrates your ability to build compelling design narratives is essential. You should be proficient in AutoCAD, SketchUp, and Enscape, and have a thorough understanding of technical drawing packages and construction documentation. Excellent communication skills and the ability to work collaboratively in a fast-paced, design-focused team are also key. In return, you’ll be joining a supportive and highly creative studio where innovation and design excellence are at the heart of everything they do. You’ll be involved in shaping standout interiors for prestigious global clients, working in a hybrid set-up with three days in the studio and two from home. If you're ready to make your mark on world-class hospitality projects in a studio that values creativity, collaboration, and craft, we’d love to hear from you. To see all our current job vacancies please visit our ___ or you can also register for our weekly email ___ which keeps you updated on any new roles that come in.

This place has everything – amazing food, bold flavours, open-fire cooking, proper cocktails, and a late-night vibe that keeps people coming back. It’s high-energy, fast-paced, and always buzzing – the kind of restaurant that turns into a social hub after dark. The Role We’re looking for a General Manager who can handle big volume, late nights, and a team that loves the buzz of hospitality. You’ll be the one setting the pace – running the floor, keeping service slick, driving the numbers, and making sure every guest leaves talking about their experience. Expect to be across dinner service, events, PDR, and late-night party vibes. You’ll be: • An experienced GM from a high-volume, lifestyle or destination restaurant, • Obsessed with food, drink, and giving guests a brilliant time, • Commercially sharp – comfortable with budgets, P&L, and KPIs, • A hands-on leader who inspires a big team and keeps standards high, • Confident running late-night operations with a smile on your face, • Social, upbeat, and able to keep cool under pressure, • Ideally WSET Level 2 with solid drinks knowledge If you want to run a site that’s part dining hotspot, part late-night hangout – with all the energy that comes with it – this one’s worth a look. Apply here -

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel, 2. 2-3yrs of hotelier experience, 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments., 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience., 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation., 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products., 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

LOCATION: Casa do Frango London Bridge SALARY: £55 - 60k We’re looking for an experienced and passionate Assistant General Manager to help lead and inspire our team, run seamless and energetic services, and create memorable moments for our guests. We want our leadership to be hands-on, approachable, and full of personality – while always maintaining high standards across every shift. You’ll play a key role in shaping our guest experience, coaching the team, and making sure every service feels warm, smooth, and full of positive energy. This role comes with scope to grow. For someone with ambition and the right mindset, there will be opportunities to take on more responsibility and develop into a more senior position over time. Assistant General Manager Candidate Requirements: • Proven experience in a senior restaurant role, ideally as an Assistant General Manager in a premium or high-volume venue, • Skilled in leading, training, and developing front-of-house teams, • Confident in running busy dining operations, including multi-floor service, • Strong focus on delivering exceptional guest experiences, and handling complaints or special requests professionally, • Comfortable managing high guest volumes while remaining calm, organised, and detail-focused, • Knowledge of premium service standards, with the ability to coach teams on upselling and menu recommendations, • Experience working towards KPIs such as guest satisfaction and sales per head, • Solid understanding of health & safety, food hygiene, and licensing regulations, • Leads by example with a positive, proactive, and guest-centric approach What We’ll Offer You as Assistant General Manager: • Annual Pay: From £55,000 - £60,000 per annum package, • 50% discount across all MJMK restaurants, • Opportunities for career development and progression, • Mental health & well-being support via Hospitality Action, • Enhanced maternity and paternity pay after one year, • 5 days of company sick pay after one year, • An additional day of holiday for every year of service, up to five days We’d love to hear from you if you’re an experienced Assistant General Manager looking for a new challenge and the opportunity to grow alongside a passionate, ambitious team. About Casa Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco’s heritage and memories of his upbringing in Southern Portugal. With a focus on fresh, wood-charcoal grilled dishes in a warm, relaxed atmosphere, Casa quickly became a local favourite. Following the success of our first site, we expanded to Mayfair in 2022 and Victoria in 2023. We’re now looking for an Assistant General Manager to join the team at our flagship location in London Bridge – someone who shares our passion for hospitality and delivering exceptional guest experiences. Casa do Frango London Bridge welcomes over 3,000-4,000 guests each week across a 250-cover site. Just two minutes from Borough Market, the original Casa spans two floors in a converted 19th-century industrial warehouse. After being named Disruptor Brand of the Year at the 2023 Peach 20/20 Hero & Icon Awards and winning Emerging Concept at the MCA Hospitality Awards, it’s an exciting time to join us as we continue to grow in 2025. About MJMK Restaurants MJMK operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, we began with Casa do Frango and quickly expanded our portfolio. In 2020, we partnered with chef patron Santiago Lastra to open KOL in Marylebone – a fine dining Mexican restaurant celebrating British ingredients. KOL earned a Michelin Star and ranks No. 49 on the World’s 50 Best Restaurants list. In 2024, we opened Fonda in Mayfair – our second collaboration with Santiago – and AngloThai in Marylebone, the debut from John and Desiree Chantarasak. Within three months, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.

URGENT HIRE >> 3 Month contract >> Head of Projects >> Based in Chiswick for a B2B business, 4-day onsite role. Key Responsibilities: • Lead inter-departmental projects to successful outcomes aligning with technology, client, and business expectations. Required Skills: • Technical proficiency in managing complex technology and business projects., • Commercial and financial acumen., • Experience in organizations with up to 1000 employees., • Implementation of user-centric governance for controlled operationalization., • Track record of enhancing guest experience and operational efficiency., • Excellent communication and collaboration abilities., • Data-driven decision-making approach. This role will specifically address the dynamics of a recent merger with a similar business, emphasizing the unique challenges and opportunities this brings. Please only send your CV over to amy.somers@propellondon If you're available ASAP and happy to work onsite 4 days per week in Chiswick.

Qualifications: • SHIPBOARD Employment type., • Ability to speak English clearly, distinctly and cordially with guests., • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency)., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

About Us: What’s the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo and Dubai. Today, we deliver world-class content, not just through books, but via TV shows, social media and live events. Whatever the medium, our ultimate purpose is to make the world a more interesting, fun and positive place. Job Summary: The General Manager (GM) will lead the strategic and operational activities of Guinness World Records London, ensuring excellence in all aspects of the visitor experience at the venue. This new venture is part FEC, part competitive socialising, and we are looking for someone who can lead the operational opening of this new concept with our world-famous brand and potentially grow into a role overseeing the opening of new venues across the world. The right person will first and foremost be a great manager of people with strong health & safety standards, sales performance record and an advocate for product consistency. Roles and Responsibilities: Leadership & Operations • Oversee all aspects of day-to-day operations including venue management, sales & marketing, GWR stage productions, guest services, financial performance and health & safety., • Lead all staff and mentor cross-functional teams including operations, technical, sales & marketing, front-of-house, and F&B team., • Ensure constant and consistent communication with central GWR office and disciplines (Entertainment, Marketing, Finance, Legal, Records & Operations)., • Ensure seamless coordination of event activities with high standards of execution and visitor satisfaction. Strategic Planning & Financial Oversight • Prepare, manage, and monitor budgets, forecasts, and cost-control to ensure profitability and sustainability. Business Development & Stakeholder Management • Serve as a key liaison with stakeholders both internal and external, • Maintain compliance with regulatory requirements and company policies. Visitor Experience & Quality Assurance • Drive operational innovation and service excellence., • Oversee quality assurance processes to ensure safety, consistency, and customer satisfaction., • Monitor and respond to visitor feedback to continuously improve the visitor experience. KPI’s Customer Review sites & internal surveys Staff satisfaction and retention Health & Safety Record Sales revenue & Cost Management Qualifications & Experience: Minimum 7 years of management experience in attractions, live entertainment, sports, or hospitality. Other Knowledge, Skills and Abilities: · Strategic Thinking – Ability to set long-term goals and align daily operations with the venue’s vision. · Leadership – Lead, motivate, and manage a diverse team · Decision-Making – Make informed decisions quickly, especially during high-pressure situations · Budget Management – Create and manage budgets and control costs · Revenue Optimization – Implement strategies to increase ticket sales, retail, food and beverage, events, and other revenue streams. · Scheduling & Staffing – Oversee workforce planning. · Vendor & Contract Management – Handle external relationships (cleaning, security, food suppliers, etc.)

Project Manager - Join Our Team! ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people Position Summary: We are seeking a proactive and detail-oriented Project Manager to drive the successful delivery of cross-functional initiatives that are core to our enterprise-wide transformation and Value Creation Plan (VCP). This role will be accountable for leading projects within our touring sales, contact center, and broader commercial functions—ensuring alignment with strategic priorities, execution excellence, and measurable business outcomes. The ideal candidate brings a balance of structured project delivery, strong stakeholder management, and a continuous improvement mindset. They will work closely with senior leaders and teams across Sales, Marketing, Product, IT, and Finance to bring initiatives from concept to reality. Key Responsibilities Project Management & Execution • Lead the planning, coordination, and execution of VCP and continuous improvement projects., • Develop and manage detailed project plans, timelines, and resource allocations using Monday.com or similar tools., • Track milestones, dependencies, deliverables, and budgets across multiple initiatives., • Identify and proactively manage risks, issues, and blockers to maintain project momentum., • Act as a central point of contact across departments for assigned initiatives., • Facilitate cross-functional collaboration, including Sales, Marketing, Contact Center, Product, IT, and Finance teams., • Lead project meetings, provide regular updates to stakeholders, and escalate critical decisions as needed., • Ensure that all project activity is tied to delivering tangible value as defined in the VCP., • Support business case development and post-implementation tracking of KPIs, ROI, and benefits realization., • Identify and implement enhancements to project workflows, sales processes, and systems to increase efficiency and effectiveness., • Share learnings and best practices across projects and departments., • Support adoption and change management efforts to embed new ways of working. Qualifications & Experience • 3–5+ years of project management experience, ideally in a sales, operations, or transformation-focused environment., • Proven success managing cross-functional and cross-regional initiatives in a matrixed organization., • Familiarity with sales operations, customer engagement, and commercial processes in a B2B or B2C context., • Proficiency in project management tools (e.g., Monday.com, Asana, Smartsheet)., • Strong analytical and communication skills, with the ability to influence at all levels of the organization., • Project Management certification (PMP, PRINCE2, Agile, or CAPM) preferred. Key Traits for Success • Collaborative: Builds alignment across teams and geographies, • Results-Oriented: Delivers on time and drives measurable business impact, • Detail-Focused: Balances structure with agility and precision, • Adaptable: Thrives in fast-paced, constantly evolving environments, • Accountable: Owns outcomes and follows through with discipline The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!

At Zedwell, we believe in creating calm within the chaos of city life. Our hotels are designed around the simple idea of giving guests a space to unplug, recharge, and rest well – right in the heart of London. We’re now looking for a Duty Manager to join our team at Zedwell Piccadilly. As Duty Manager, you’ll be the go-to person on shift, ensuring smooth operations and exceptional guest experiences at all times. Whether it’s leading the team, solving challenges, or making sure guests feel looked after, you’ll keep everything running with confidence and calm. What You’ll Be Doing • Lead and support the front-of-house team, ensuring high standards of service across the hotel., • Act as the main point of contact for guests, handling requests, feedback, and any issues with professionalism and care., • Oversee daily operations – from check-in to check-out – ensuring a seamless guest journey., • Monitor safety, security, and cleanliness standards throughout the property., • Support and coach team members to deliver on the Zedwell promise of comfort and calm., • Liaise with other departments to keep operations smooth and connected. What We’re Looking For • Previous experience in hotel front office or supervisory role (duty manager experience is a plus)., • Strong leadership and decision-making skills, with the ability to stay calm under pressure., • Excellent communication and people skills, with a genuine focus on guest service., • Organised, proactive, and adaptable – ready to handle the unexpected., • Familiarity with Mews PMS (or similar hotel systems) is preferred., • Willingness to work 12-hour shifts on a rota basis.

The Opportunity: We’re looking for an exceptional General Manager to lead the opening of our brand-new, high-profile rooftop bar in the heart of London, boasting spectacular skyline views. This flagship venue, accommodating up to 650 guests, will be one of London's standout openings this year. This is a unique opportunity for a passionate and commercially-minded hospitality leader to make their mark, with potential for growth as we continue to expand our portfolio across London. What You'll Do: Operations & Leadership: • Launch and oversee daily operations, ensuring smooth, efficient, and profitable service., • Manage venue logistics including staffing, scheduling, inventory, and compliance., • Uphold rigorous standards for licensing, health, safety, and hygiene. Team Management & Culture: • Build, train, and motivate a large, high-performing team, fostering a culture of excellence., • Lead by example, promoting an inclusive, supportive, and energised work environment. Guest Experience: • Champion unparalleled customer service to establish and enhance the venue’s reputation., • Proactively seek opportunities to exceed guest expectations, driving repeat visits and growing bookings., • Actively engage with guests, addressing feedback promptly and effectively. Financial Performance: • Manage budgets and control costs meticulously without compromising quality or guest experience., • Drive strategic revenue growth through data-driven insights and proactive decision-making., • Regularly analyse sales performance, adjusting strategies to maximise profitability. What We're Looking For: • Minimum of 4 years' management experience in a busy, high-volume hospitality venue, ideally within London's vibrant nightlife scene., • Proven track record of delivering financial results, operational excellence, and superior guest experiences., • Exceptional leadership skills, capable of inspiring and guiding a diverse team., • Strong business acumen with robust financial management and analytical skills., • In-depth knowledge of UK licensing laws and compliance standards (personal licence desirable)., • Excellent communication, interpersonal skills, and proven ability to solve problems calmly and effectively under pressure., • Highly organised, adaptable, and proficient with hospitality technologies including reservation and booking systems (experience with Collins preferred)., • Flexible approach with availability to work evenings, weekends, and holidays. Why Join Us: • Competitive salary package, • Career progression opportunities within a small but expanding hospitality group, • The chance to lead a landmark project in London’s competitive hospitality market., • A supportive company culture focused on development and rewarding excellence. If you're ready to lead an extraordinary venue, drive outstanding performance, and grow with us, we would love to hear from you!

The Concept: European group making their first UK launch with big plans. Premium product, accessible price point, personal yet informal service. First of three sites set to open over the next two years – huge growth potential. The Role: We’re looking for a hands-on, ambitious GM to lead this launch from day one. You’ll work directly with the Founder and Head of Operations, shaping the business and driving product, people, and service. Plenty of creativity, collaboration with the Head Chef, and freedom to make this your own. High-energy environment – you’ll be touching tables, inspiring the team, and leading by example. French speaking is a huge plus. WSET Level 2 knowledge desirable. The Person: • Currently killing it in a GM role, ideally 2+ years’ experience, • Loves restaurants, training and development, and delivering outstanding guest experiences, • Comfortable working in Paris for a month to embed the concept, • Flexible, entrepreneurial mindset, wants to grow into Operations long term, • Excited by new openings and working closely with founders, • Passionate about premium product and wine How to Apply: Drop Kate an email at Kate at COREcruitment dot com

About Customs Bureau Founded in London by Shida Salehi in 2022, Customs Bureau (part of Woods Bagot) creates spaces that have an emphasis on human connection; they are emotive, atmospheric and are deeply seeded in the clients’ brand and location. The studio‘s holistic design approach results in unparalleled services ranging from supporting early-stage sustainability initiatives to harnessing its in-house specialists in textiles, industrial and product design, exclusive to Customs Bureau. Each project is conceptually driven and makes a statement with an emphasis on the end-to-end consumer journey. From our headquarters in London, to our design studios in New York and Sydney, Customs Bureau seeks to actively reshape the hospitality experience by understanding the future of travel and leisure. In every instance, Shida and her team approach the guest experience with a philosophy of curation and care, tapping into the emotional sensibilities, paying close attention to the sensorial qualities of the space; each detail from spatial to texture is a microcosm of the location and the customs they imbue. About you The ideal candidate will have a detailed understanding of interior design, hotel and restaurant design experience, a genuine passion for creativity, and eagerness to learn. As part of a small but rapidly growing team it is essential that you are proactive and comfortable working autonomously. This is a career growth opportunity, allowing for skill enhancement and close collaboration with the Associates and Principal Founder. You will report directly to the Project Leader and work closely with the Senior Designer. Key Responsibilities • Prepare concept design presentations with Senior Designers., • Support the design team with 3D modelling, sketch rendering, photoshopping, and FF&E proposals., • Prepare space planning, and schematic design schemes with mood boards and material selection., • Prepare detail design presentations and documentation package including drawings, and specifications. You will be able to demonstrate • Masters Degree in Interior Design or Architecture., • 2+ years of post-graduate work experience., • Hotel and restaurant design experience., • Proficient in AutoCAD, Rhino, Sketchup, Adobe Creative Suite (InDesign and Photoshop)., • Bonus: Enscape., • Strong verbal and written communication skills. What's on Offer? • Fast-paced, demanding, yet fun working environment with a young team., • Collaborative and entrepreneurial culture encouraging contribution from all team members., • Opportunities for career growth and skill development in design business and management., • Access to resources, CPD, training programs, and social events within the Woods Bagot Architecture firm., • Foster onsite collaborative working and remote working options., • Private healthcare and dental cover., • Annual discretionary bonus., • Company pension scheme. How to Apply Please send your resume and portfolio via this LinkedIn job post. Applications will be treated in the strictest confidence. We do not accept unsolicited resumes or names from agencies. Mandatory Requirement: It is an essential requirement that applicants must have the legal right to work in the UK when applying for this position. Due to the high volume of applications, we kindly ask that you refrain from following up on your CV submission, as this may slow down the process. We truly appreciate your interest in joining Customs Bureau, and should your application progress, we will be in touch directly. Thank you for your understanding.

Key Responsibilities Leadership & Development • Provide effective leadership and motivation to the Guest Experience team, which includes up to 30 positions daily. Leading on recruitment, inductions, guest service training and ongoing personal development., • To proactive resolved any issues which may impact the overall experience across the attraction., • To be the point of contact relating to building/attraction knowledge and help with day-to-day operations and decision making., • Coordinate weekly management meetings with the venue team and create clear and concise forward-thinking objectives., • Responsible for departmental Payroll and HR responsibilities using our HR software, such as managing holiday, sickness & absenteeism, 1-2-1s, probationary reviews, and appraisals. Guest Experience • Develop guest service standards for the attraction and update and help to upskill all guest facing teams regularly in developing these standards., • Deliver excellent customer service skills, and ensure commercial opportunities are maximised., • Work collaboratively across all departments to share feedback and evaluate the operation on a regular basis, suggest improvement and action to resolve recurring issues., • To encourage guests comments and feedback across all touch points, coordinating and responding to feedback on site and online channels. Commercial Development • Support the venue management to deliver clear training plans, allowing staff to develop sales techniques in key commercial area of the attraction., • Ensure effective incentives and targets are in place to engage the team and harness positive financial results., • Develop knowledge of Ticketing and EPOS Systems to ensure the venue is operating in the most effective way to support the staff delivery. Duty Management • Act as Manager on Duty on a roto basis, taking day-to-day responsibility for all aspects of management, public and premises safety and security and all aspects of Health & Safety management., • Lead the decision making process on game / attraction management, using information from across departments to have full understanding for any cancellations., • Collate full and detailed reports for the reasons of cancellations, information the Senior Leadership team of the reasons for any game cancellations and share relevant reports., • To always act in the best interest of the Company when actioning any cancellations. Health & Safety • Support the Operations Manager in compiling, updating and maintaining all Health & Safety, Fire and other Premises Management and Risk Management policies and procedures., • Be the point of contact and liaise with contractors to ensure site works are undertaken safely and within permitted hours., • Collate and circulate venue wide Health & Safety information and documentation. Key Performance Indicators • Effectiveness of line management, staff morale and retention, • Effectiveness of internal relationships and communication, • Success of individual projects across the Guest Experience journey, • Accuracy, relevance and timeliness of regular reports, • Guest review comments and scores, • Achievement of income targets, • Maintaining budgets and staffing costs Knowledge, Skills & Experience Essential • Ability to lead teams with clarity, energy and purpose, • Proven track record of managing successful venue operations departments, • Excellent team leader who can work flexibly to meet business requirements, • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities, • Customer focused with excellent verbal communication skills, with the ability to work at al levels within the business and communicate confidently with the Senior Leadership Team, • Experience of opening and launching new F&B concepts, • Experience of creating, maintaining and overseeing F&B operational procedures, • Experience of managing F&B and retail suppliers, • Experience of managing EPOS systems, • Experience of forecasting and maintaining labour margins, • Experience with F&B cash up / finance procedures, • Result focused with the ability to take ownership of tasks Desirable • Valid UK Driving License, • Personal License Holder (if not we will arrange this), • First Aid Trained (if not we will arrange this), • Level 3 Food Hygiene Certified Who we are: The Path Entertainment Group is a leading force in location-based and live entertainment, dedicated to crafting world-class, immersive experiences powered by some of the world’s most iconic brands. Our debut attraction, Monopoly Lifesized, launched in London in 2021 and quickly became a global phenomenon, expanding to Riyadh, opening in a US Tour visiting Denver, Colorado in October 2024, and more recently Charlotte, North Carolina. In partnership with Lionsgate, SAW: The Escape Experience followed in 2022, bringing fans into the twisted world of Jigsaw. Most recently, The Paddington Bear™ Experience opened in May 2024, a landmark family attraction located in the heart of London, just steps from Big Ben. With expertise spanning producing, content development, venue management, design, marketing, and communications, The Path Entertainment Group brings together best-in-class creative and commercial talent under one roof. We are united by a shared ambition: to disrupt the entertainment space with dynamic, IP-driven experiences that captivate audiences worldwide. Our live stage production division, Showpath, continues to push the boundaries of theatrical storytelling. Current highlights include Monopoly Lifesized (US Tour), and Dungeons & Dragons: The Twenty-Sided Tavern, now playing Off-Broadway and set to transfer to the Sydney Opera House before embarking on a major U.S. tour in 2025. UK made – internationally focused, with major rollout planned for the US and other markets. Our key ingredient is play. We fuse competitive socialising concepts with theatricality and globally recognised brands in major city markets across the globe.

Reservations Consultant – Indian Ocean & Caribbean Specialist Location: Hybrid (UK-based) Hours: Monday – Friday, 9:00am – 6:00pm (with weekend rota) Are you passionate about travel, with proven experience selling the Indian Ocean and Caribbean? This is a rare opportunity to join a leading wholesaler and DMC that brings dream holidays to life. The Reservations Consultant will be at the heart of the booking journey, supporting clients from enquiry to confirmation, ensuring every detail is seamless and every guest feels looked after. This is not just a reservations role – it’s about curating unforgettable experiences and making every interaction count. What the role involves: • Handling client enquiries via phone and email, offering expert advice on availability, rates, and booking policies., • Guiding clients through the reservation process with tailored recommendations and insider knowledge., • Accurately processing bookings and managing amendments or cancellations with professionalism., • Spotting opportunities to upsell upgrades, packages, and special extras that elevate the guest experience., • Managing guest requests – from room preferences to special occasions – ensuring expectations are exceeded., • Sharing insights on properties, facilities, and local attractions to inspire clients and maximise their stay., • Building strong relationships with sales teams, key accounts, and other departments to drive bookings and revenue., • Following up on enquiries and nurturing repeat business with a customer-first approach. Why this role is exciting: • Generous commission scheme – rewarding your success., • Flexible working – office/home balance to suit you., • FAM trips – experience the Indian Ocean & Caribbean first-hand., • Regular company events – be part of a collaborative, passionate team., • Global opportunities – work from any Hummingbird office worldwide., • Great holiday allowance – because work-life balance matters.

About the Company This role is about transforming ideas into world class, guest focused events - from seasonal activations to large scale immersive productions. About the Role As Creative Producer, you'll act as the bridge between creative vision and operational delivery - managing budgets, suppliers, and stakeholders to ensure experiences are bold, imaginative, on brand, on brief, and on budget. If you're passionate about creating unforgettable guest moments and thrive in a fast moving environment, this could be an exceptional next step in your career. Responsibilities • Lead projects end‑to‑end - from initial concept through to on‑site delivery., • Translate creative concepts into immersive, live experiences with high‑quality execution., • Manage timelines, budgets, and resources, balancing creativity with commercial accountability., • Collaborate with internal teams (Creative, Operations, Delivery, Marketing) to align strategies and outputs., • Oversee relationships with third‑party suppliers - fabrication, AV, tech, and performance vendors., • Partner with global IP stakeholders to ensure concepts align with brand values and guidelines., • Conduct production feasibility reviews and site visits to ensure consistency and quality., • Provide regular updates and presentations to senior stakeholders, securing alignment., • Contribute to strategic planning and innovation, embedding findings into future projects., • Ensure all experiences meet brand, safety, and operational compliance standards. Qualifications • A proven track record delivering live and immersive events, ideally in both agency and in‑house settings., • Experience working with interactive technologies, themed environments, and live performance., • Strong knowledge of AV and technical production, able to work confidently with production specialists., • Demonstrated ability to manage stakeholders - from leadership to vendors and IP partners., • Solid project management skills, handling multiple complex projects simultaneously., • Excellent communication and organisational skills., • Strong budget management and supplier negotiation experience., • High attention to detail, with the ability to see the bigger picture., • Proficiency in Adobe Creative Suite and interpreting technical drawings/production documentation., • A curious, forward‑thinking mindset - tuned into trends, audiences, and new technologies., • Solutions‑focused approach - calm under pressure, with a can‑do attitude., • Collaborative and hands‑on - able to inspire, influence, and work seamlessly with others. Pay range and compensation package £50,000 - £60,000

General Manager – Multifaceted Restaurant & Bar Venue London £60,000 - £70,000 plus bonus The Company A high-energy, two-floor destination bringing together restaurants, bars, and events under one roof. This is a major operation and one of London’s busiest venues. The Role We’re looking for an experienced General Manager who thrives in large, high-volume environments. This is not your standard GM role – you’ll be running multiple concepts within the same venue, leading a team of 100+, and driving weekly revenues of £200k+. You’ll need to balance sharp commercial awareness with a real passion for service, ensuring the venue delivers at every level – from restaurant dining to bar operations and live events. As GM, you’ll: • Lead and develop a large, diverse team across bars, restaurants, and floor operations, • Work closely with Marketing, Events, and Security to ensure smooth delivery of the overall experience, • Manage third-party events and external partnerships, • Uphold the highest trading and compliance standards, with a strong focus on audits and processes, • Drive customer engagement and ensure the venue remains a go-to destination for food and entertainment The Ideal Candidate • Proven background running large, high-volume venues with multiple outlets, • Strong understanding of restaurants, service standards, and guest experience, • Highly organised, confident communicator, and strong on processes, • Hands-on leadership style – visible on the floor and engaged with both team and guests, • Commercially and financially astute, with experience reporting at director level, • Passionate about hospitality, food, and creating unforgettable experiences For more information, please contact or click apply

The Role: We are extremely excited to announce that Gamepath are looking for a talented and dynamic Head Chef. Reporting into the Group F&B Manager, Restaurant GM and Commercial Director, the Head Chef to take charge of the kitchen operations within Monopoly The Top Hat Bar & Restaurant based on Tottenham Court Road in Central London. A Food and Drink destination in its own right, The Top Hat will provide the perfect complement F&B experience to the Monopoly Lifesized Experience. We serve a premium cocktail/premium causal menu mixed between traditional restaurant and event trade. We are looking for someone who considers themselves to be driven and creative with natural leadership skills and a strong administrative and financial understanding and robust experience of F&B hygiene and food safety compliance. When faced with complex situations they must be able to offer optimistic, positive solutions doing their utmost to keep both guest and staff team happy at all times. The Head Chef will be responsible for: • Team Management & Leadership by motivating and maintaining moral within the kitchen team through leading by example, • Quality Guest Experience by ensuring that every single guest has a sensational and memorable experience at The Top Hat Bars & Restaurant, • Effective Operations by overseeing the management of all daily operations within the kitchen department including, service standards, labor management, stock and orders, compliance, health and safety and hygiene., • Development by ensuring that the food offering is continually updated by working with your team to design weekly & seasonal specials that tie in with the London Monopoly theme. Assisting the General Manager and Director of F&B, in the creation of innovative new ways to operate in order to maximize the guest experience., • Kitchen Administration, Finance & Reporting by assisting the General Manager with delivery of end-of-week finances and future forecasts to the board of directors. You must assist the General Manager to drive revenue and growth of the F&B department within the Monopoly Lifesized experience, • Training to ensure all kitchen staff are fully trained on product knowledge, especially allergen labelling and safety procedures. You will ensure that all staff are fully trainedon compliance, hygiene and health & safety along with ensuring that team training records are updated and maintained. You will invest time in staff training above and beyond the normal levels expected within the F&B sector through appraisals and task delegation. E.g teaching staff costings so they can confidently design their own dishes and trial them as specials., • Developing a Culture of Collaboration by contributing to the continuous improvement of processes and procedures. You will inject fun, positivity and confidence into the F&B department making it contagious throughout the team., • Compliance and Safely by ensuring that all data protection requirements are met in accordance with the Group’s policies and procedures and statutory requirements. You will ensure that health and safety requirements are met in accordance with the Group’s policies and procedures and statutory requirements. Working with a third party food compliance specialist you will ensure that food safety standards are maintained, updated and implemented., • New Openings by working with the General Manager and Director of F&B to ensure the successful launch of the Top Hat Bar & Restaurant in August 2021 and potentially, subsequent openings in the future., • Recruitment by working with the General Manager to build a slick hard-working team that you will be proud to manage. You will go above and beyond to develop and retain a fantastic team., • Stock by controlling stock levels and keeping stock systems up to date. Knowledge, Skills and Experience Essential; • Proficient in following, leading and implementing strict allergen and dietary requirement procedures within kitchens in accordance with UK law., • A passion for food with a talent to convert business strategies into exceptional guest experiences., • Proven track record of managing successful kitchens in independent/chain restaurants, • Experience of opening new restaurants and launching new food concepts, • Experience of creating and maintaining kitchen operational procedures, • Experience of liaising with food suppliers, • Proficient with Microsoft Word and Excel, • Experience of forecasting and maintaining labor margins, • Confident, troubleshooting skills to solve the complex issues that can arise during service, • Result focused with the ability to take ownership of tasks, • Excellent team leader who can work flexibly to meet business requirements, • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities, • Customer focused with excellent verbal communication skills, with the ability to work at all levels within the business and communicate confidently with the wider Gamepath team., • Level 3 Food Safety Certification Desirable; • Fire Marshal Training, • First aid trained (if not we will arrange this), • Experienced in both traditional restaurant and event kitchens Who we are: The Path Entertainment Group is a leading force in location-based and live entertainment, dedicated to crafting world-class, immersive experiences powered by some of the world’s most iconic brands. Our debut attraction, Monopoly Lifesized, launched in London in 2021 and quickly became a global phenomenon, expanding to Riyadh, opening in a US Tour visiting Denver, Colorado in October 2024, and more recently Charlotte, North Carolina. In partnership with Lionsgate, SAW: The Escape Experience followed in 2022, bringing fans into the twisted world of Jigsaw. Most recently, The Paddington Bear™ Experience opened in May 2024, a landmark family attraction located in the heart of London, just steps from Big Ben.

Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

ABOUT THE ROLE We are recruiting an experienced General Manager to lead the day-to-day and strategic operation of a leading late-night events venue, Colour Factory. This senior post carries full responsibility for operational delivery, licensing and compliance, financial control, staff leadership, facilities, bar operations, and external stakeholder management. The remit includes shaping culture, setting standards, and ensuring the venue runs safely, efficiently, and to a consistently high level for artists, audiences, partners, and neighbours. Experience overseeing food court or kitchen operations, including multiple traders and food hygiene compliance, is desirable but not essential. KEY RESPONSIBILITIES Operational leadership • Act as the central point of coordination for all departments, ensuring smooth pre-event, live, and post-event operations., • Hold or obtain DPS status, uphold the premises licence, and ensure conditions are met at all times., • Lead incident management and post-incident follow up, including statements, reports, evidence collation and authority liaison., • Maintain robust SOPs for opening, trading, cash handling, alcohol service, guestlists, queues, searches and close-down., • Safeguard the customer journey from entry to exit, including show calls, changeovers and EOP sign-off. Staffing, leadership and people operations • Build, lead, and motivate high-performing teams across bars, floor, technical, production, security, ticketing and office., • Oversee recruitment, onboarding, induction, rota planning, and training matrices; coordinate payroll inputs and approvals., • Run performance management, 1-to-1s, and development plans; manage conduct, capability, and grievance processes in line with policy., • Maintain accurate personnel records, right-to-work checks, and training certification logs. Diversity, equity, inclusion, accessibility and neurodivergence • Champion an inclusive, respectful workplace and audience environment., • Demonstrate awareness of and sensitivity to POC and LGBTQIA+ communities, accessibility needs, and neurodivergence in staff and audiences., • Embed fair recruitment, training, progression, and representation practices., • Ensure welfare, safeguarding, and safer-spaces policies are visible, understood, and enforced. Finance, controls and administration • Own the day-to-day financial controls: daily takings, safe counts, floats, tills, cash lifts, variances and end-of-night sign-offs., • Oversee reconciliations, supplier invoices, payment runs, and aged payables; track accruals and event settlements., • Monitor labour, GP, stock variance, and wastage; implement cost controls without compromising standards., • Maintain structured logs for ordering, purchasing, maintenance, incidents, and complaints., • Prepare weekly ops summaries and monthly reports for the Managing Director and where relevant, investors or a board. Food and beverage oversight • Lead bar operations, cellar and dispense standards, stock controls, deliveries, line checks, and product quality., • Desirable experience: oversight of food courts and kitchens, coordinating multiple traders, service standards, allergen management, and food hygiene compliance., • Uphold Challenge 25, intoxication management, and refusal logs; monitor pour policy and waste. Venue, facilities and technical • Keep the venue safe, clean, and guest-ready; set standards for presentation and housekeeping., • Manage planned and reactive maintenance with contractors; keep asset registers and service schedules up to date., • Ensure statutory compliance and inspection cycles are current: fire alarms and emergency lighting, extinguishers, PAT, EICR, gas safety where applicable, water hygiene, first aid kits and accident books, CCTV uptime and retention. Sales, marketing and event support • Support programming, advancing, and event delivery, coordinating with promoters, agents, artists, and partners., • Contribute to audience development, customer communications, and on-the-night execution to protect brand reputation., • Provide accurate post-event feedback on operations, staffing, and bar performance to inform continuous improvement. Community, neighbours and authorities • Represent the venue at Pubwatch or Clubwatch, licensing and police meetings and local forums., • Maintain professional relationships with the licensing authority, police, EHO and other regulators., • Proactively manage neighbour relations, including noise management, dispersal and complaints handling. Legal and compliance framework You will ensure compliance with relevant UK legislation and best practice, including: • Licensing Act 2003 and premises licence conditions, • Health and Safety at Work etc. Act 1974, Management of Health and Safety at Work Regulations, • RIDDOR and accident reporting requirements, • Fire Safety Order, emergency lighting and alarm testing regimes, • Food Safety Act and Food Hygiene Regulations where food traders operate, • GDPR and data protection, CCTV usage and retention, • Smoke-free legislation, drugs policy, and safer-spaces policies, • SIA deployment and record keeping for contracted security Systems and tools Experience with modern venue and hospitality systems is expected. Useful platforms include: POS and PDQ systems, ticketing and guestlist tools, workforce management and rota software, stock and inventory platforms, digital incident logs, and document control. Familiarity with Resident Advisor or Eventbrite style ticketing, and Deputy or similar workforce tools, is advantageous. Core outcomes and KPIs • Beverage gross profit within target, with controlled wastage and stock variance within tolerance., • Labour cost as a percentage of net sales within budget, with accurate rota forecasting., • Cash and till variances within tight limits, with prompt investigation and resolution., • Zero critical compliance failures, passing internal audits and authority inspections., • Incident rate managed and reported, with clear corrective actions., • Event delivery on time and to specification, with positive artist and promoter feedback., • Staff retention, training completion, and engagement at healthy levels., • Neighbour and authority relationships maintained with minimal complaints., • Accurate and timely weekly and monthly reporting to the Managing Director. Essential Knowledge, skills and experience • Senior leadership experience in hospitality, nightlife, or large-scale venue operations., • Proven operational command during live events, with calm decision-making under pressure., • Strong financial literacy: reconciliations, cash controls, labour management, supplier management, and GP analysis., • In-depth understanding of licensing, DPS responsibilities, alcohol retailing, refusals, and incident recording., • Excellent people leadership: recruitment, induction, rotas, training, performance and conduct management., • Clear, confident communication with staff, artists, promoters, suppliers, neighbours, and authorities., • Track record of implementing SOPs, audits, and corrective action plans., • Commitment to diversity, equity, inclusion, accessibility and neurodivergence awareness. Desirable • Oversight of multi-trader food courts or kitchens, including allergens, HACCP style controls, and EHO liaison., • Experience with workforce management platforms, ticketing systems, POS back-office and digital reporting dashboards., • Knowledge of dance music culture and contemporary audience expectations. Shift expectations and example patterns This is a flexible mix of office hours and late-night event operations. Example patterns are provided for transparency and may vary with business needs. Weeks with major weekend events • Monday: Off, • Tuesday: 10:00 to 18:00 (office-based), • Wednesday: Off, • Thursday: 10:00 to 18:00 (office-based), • Friday, Saturday, Sunday: From 19:00 until close (venue-based) Weeks with weekday events or general operations • Monday: On (office or event-based), • Tuesday: 10:00 to 18:00 (office-based), • Wednesday: On (office or event-based), • Thursday: 10:00 to 18:00 (office-based), • Friday, Saturday, Sunday: From 19:00 until close (venue-based) Days off are balanced across the week depending on weekend commitments. Authority and reporting • Budget holder for day-to-day operational spend within agreed limits., • Approval of rotas, labour targets, and routine purchasing., • Escalation to the Managing Director for capex, contract awards, or non-routine spend., • Weekly operational review with the Managing Director, monthly performance report with KPIs, risks, actions, and forecasts. How to apply Please send a CV and a covering letter outlining your relevant experience and your approach to leading complex late-night venue operations. Include examples of compliance, financial control, people leadership and event delivery that demonstrate impact to

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