Guest service manager jobs in IsleworthCreate job alerts

Relief Food & Beverage Duty Manager. As a Relief Food & Beverage Duty Manager, you will provide operational cover across restaurant, bar, breakfast, lounge, and events services, ensuring that exceptional guest experiences and high service standards are maintained at all times. Relief Food & Beverage

Delaware North is seeking a Concessions Manager at Wembley Stadium in London. You will lead and manage frontline teams, ensuring exceptional guest service in a dynamic environment. Responsibilities include training staff, handling feedback, and ensuring compliance with health and safety regulations. Ideal candidates have experience in hospitality and knowledge of the food & beverage industry. The position offers competitive pay with flexible hours. Apply now to be part of major events at Wembley. #J-18808-Ljbffr

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. The Security Operations Manager will oversee delivery of physical security services for our QTS Data Center based in Cambois, England. This role's duties will include but not limited to oversight of contract guard operations, alarm investigation and incident reporting and coordination with regional security disciplinary specialists on projects, expansions and other security-related efforts. This role is responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while providing excellent customer service to all individuals that enter the facility and further employee/management relations, goodwill and public relations to keep our customers for life. Responsibilities, other duties may be assigned: Supervise contract front line security staff and daily security operations to provide a safe experience for all who enter the facility Manage security operations for a data center Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises and the documentation and application of lessons-learned Interface with and assist in mobilizing vendors involved in system repairs for current sites and new security for construction Evaluate and drive continuous improvement of contract guard operations through the use of key performance indicators, collaborative improvement plans, conducting training and leading security briefing for contractor and sub-contractor personnel to ensure great customer service in all Security interactions Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis. Verify Data Center security programs are delivered to meet defined corporate security standards Assume 24/7/365 availability to respond to and manage appropriately all requests for emergency and non-emergency assistance in a professional manner Managing the process of bringing on new contract security staff for sites under construction Ensure all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV Create, assign, and issue facility access badges to authorized personnel Investigate accidents, thefts, disturbances, and discrepancies and provide appropriate and timely notifications to required parties Knowledge and familiarization with all emergency response plans and evacuation procedures including conducting fire evacuation drills Confirm all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS Generate reports and prepare presentations on the status of physical security operations and be able to deliver presentations and briefings to customers, stakeholders and senior leaders Provides reports as needed for internal and external audits Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards Perform security officer duties as needed to ensure efficient operations and guest service standards are met Basic Qualifications: 5+ years of experience in security patrolling and reporting 3+ years of experience managing security vendors, contractors and customers. 3+ years working in operations, physical security or equivalent environment. 2+ years project management experience Five or more years working in an operations, physical security or equivalent environment Must be able to travel up to 10% including the ability to travel to other sites to provide training and support as needed Preferred Qualifications: 2+ years of Security-related management and leadership experience 2+ years of experience in access control and video surveillance software applications (ex. ProWatch, Genetec, Honeywell, CCure9000) 2+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points. 2+ years of experience driving campaigns to reduce nuisance alarms. 2+ years of experience influencing others in helping you achieve your security excellence goals in a corporate environment. 2+ years of experience with excellent verbal and written communications skills in a professional work setting. 2+ years of overseeing security sub-contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls. 2+ years of experience overseeing security construction projects. 2+ years of experience teaching others the proper security processes and method Military Background or prior Law Enforcement experience desired Active Security Credentials (ASIS - Management Security, etc.) Knowledge, Skills & Abilities: Proficient with computer skills including Microsoft Office suite Proficient in Access Control Systems and related software Ability to communicate effectively, both verbally and in writing; for the purpose of public interaction and report writing. Have excellent customer service skills Ability to handle typical emergency and crisis situations efficiently and effectively Ability to walk, stand or sit for at least eight hours Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from 10 lbs. to 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids May require 24x7x365 on call responsibilities Total Rewards: 25 days annual leave and public holidays 32 paid volunteering hours per year Salary sacrifice pension scheme Employer paid private medical and dental cover for employees and dependents Life assurance Illness financial protection including critical illness cover and income protection Employee referral bonus equivalent to exchange rates of £2,500 at time of award, subject to eligibility This role is bonus and equity eligible. The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on #J-18808-Ljbffr

Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail! We are currently seeking a Customer Success Executive, a role in which you will be a supportive partner for our customers at every stage of the buying process. Focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer queries, and assisting the sales team with upsells and renewals. Adopting a customer-first strategy, the customer success team own end-to-end management of customer queries and complaints and provide product performance and best practices to our car dealers. Reports To: Customer Success Manager Contract Type: Fixed Term Contract (12 months) Location: Richmond UK, Hybrid • Being the first point of contact for dealer questions by email and phone, and making outbound calls to follow up on queries and new leads, all within our agreed response times, • Building strong relationships with the dealers you look after, so they get real value from Cazoo and want to stay with us, • Owning each query from start to finish: working with our tech and operations teams to fix it, and keeping the dealer updated until it's sorted, • Sharing product updates, newsletters and useful insights, and running training sessions so dealers know how to use new features, • Spotting where a dealer could get more from Cazoo, or where they might be thinking of leaving, and flagging it to the sales team, • Passing on what dealers tell you, so their feedback shapes how we improve, • Helping out on other projects when the team needs a hand Along the way, you'll get to know our internal systems inside out and keep up with what's happening across the used car market. • Enjoy talking to new people and building relationships that last, • Stay patient and calm when someone's frustrated, and genuinely want to get things sorted for them, • Write and speak clearly, whether that's a quick email or talking someone through a new feature on the phone, • Look for the fix, rather than the reason something can't be done, • Keep on top of a busy workload without anything slipping through the cracks, • Pick up new systems quickly and feel comfortable with the technical side of things, • Think commercially, and notice when a conversation could turn into an opportunity At Cazoo, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready? Here’s how we back you: • We offer an annual bonus scheme or commission plans for our Commercial team., • We more than match your commitment to your pension, so when you contribute 6% , we put in 9%, taking your total up to 15% of your base salary., • Quarterly value-led awards with generous cash prizes., • Referral Bonus: Recommend a colleague, get £2,000., • 25 days (plus bank holidays) - Please note Commercial sales teams take 3 days between Christmas and New Year for shut down, • Hybrid role, two days a week based in our Richmond office, • Family Enhanced leave after 6 months of service:, • Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,., • Paternity/Non-birth Parent Leave: 12 weeks at 100% pay., • Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you., • AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions., • Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care., • Private GP: 24/7 digital access via Help@Hand., • Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life, • Life Assurance: 4x basic salary covered by Unum., • Specialist Support: Free counseling and menopause/fertility support via Peppy. We hired you for your talent, and we’re committed to helping you expand it. • Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development., • Company issued laptop., • Perks@Work: Discounts at over 30,000 retailers and entertainment venues., • Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes., • Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style., • Free food & drinks in the office., • We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action. The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself. #J-18808-Ljbffr

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets. We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do: • You will be a role model, have an appetite for success and a real thirst for delivering exceptional results., • You will be ambitious and hungry to learn., • You will always strive to do your best., • You will be enthusiastic and have a positive disposition., • You will embrace challenges head on, with a willing can-do attitude., • You will want to be part of our success story. You will be responsible for supporting the All Store Manager & Deputy Manager with the daily operation of your Restaurant, in some instances a whole shift in the absence of a Manager, overseeing food preparation and service standards. You will work closely with the ASM to assess the skills and knowledge gaps within your YO! Squad, you will help build and sustain a high performing team that embodies our brand behaviours. • You will ensure the budget is hit through managing labour cost, food cost and gross sales to ensure profit is achieved across the board., • You will lead consistent standards and support your Manager to analyse profit performance., • You will constantly drive standards and hospitality, leading and challenging Squad Members to achieve the highest levels of service., • You will know and understand what it means to deliver amazing guest service and will thrive on the challenge of always exceeding our Guests expectations., • You will work closely with the ASM to assess the skills and knowledge gaps within your YO! Squad, you will help build and sustain a high performing team that embodies our brand behaviours., • You will support with Squad Member training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided., • Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant., • Support and cover an emergency shift when necessary., • Fantastic working hours, • Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu, • Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work, • Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line, • Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform, • 50% off your food every time you dine with us for you and 3 friends, • Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals, just some of the actions we've already taken include: 100% of all Salmon, • sourced from certified sustainable sources, Zero use of Species classed as MCS "Fish to Avoid", • 1/3 rd of our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance, • Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan, • Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us Come roll with us and be part of something big. Celebrate global success across: • Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento), • Our Taiko manufacturing and distribution centre, • 63 YO! restaurants, • 3700 locations globally From Hawaii to Aberdeen Think like an owner. Be passionate. Speak openly. Move fast, together. Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way... #J-18808-Ljbffr

Head Housekeeper Moxy London Heathrow Airport, 804-834 Bath Road, Heathrow Airport, Hounslow , TW5 9UH Rate: £41.000 | Hours: Guaranteed Hours Each Week Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department. In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we'll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company. WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more. Benefits also include: - Life Insurance - DiscountStore with discounts from ASDA, O2 & more - Discounted hotels and flights - Employee Assistance Programme, Includine HSF Assist - Low-cost health insurance - Full workplace pension scheme - 28 days holiday Your role will include: - Work to improve productivity and efficiency of room cleaning - Analyse guest data to plan resources and materials required to meet operational requirements - Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice - Identify ways to improve Guest Satisfaction - Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling - Recruit, train, manage and monitor team performance daily/weekly - Deliver and exceed financial targets - Manage expenditure and payroll to ensure budgets are achieved - Participate in training to improve skills and performance - Solve routine challenges that occur on the job If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer , please let us know if you require any support or reasonable adjustments during the application or interview process. TPBN1_UKTJ

Operations Manager Safestay Holland Park Location: Holland Park, London Reports to: General Manager or Cluster General Manager Direct Reports: Front Office, Housekeeping and operational team members Contract: Full time Salary: £35k to £45k based on experience About Safestay Holland Park Safestay Holland Park is a London hostel located in Holland Park, welcoming guests from the UK and around the world. The Operations Manager will be responsible for ensuring the property operates safely, efficiently and consistently while delivering an excellent guest experience. This is a hands on operational leadership role requiring someone who is comfortable working in a fast paced hostel environment with a diverse team and high guest turnover. Role Purpose The Operations Manager will take overall responsibility for the day to day operational performance of Safestay Holland Park. The role will ensure that: Guests receive a safe, clean and positive experience, all operational departments are effectively managed, Health & Safety and statutory compliance standards are maintained, and housekeeping and cleanliness standards are consistently achieved. Staffing levels and rotas meet operational requirements, maintenance issues are identified and resolved promptly, operational costs are effectively controlled, guest complaints are handled professionally and resolved quickly, company policies and procedures are consistently followed, and the hostel achieves its operational, financial and guest satisfaction targets. Key Responsibilities 1. Operational Leadership Lead the day to day operation of the hostel, ensure all departments work effectively together, maintain high operational standards across the property, conduct regular operational inspections and follow up on identified issues, and ensure the property is consistently ready for guest arrivals. Develop and implement effective SOPs and operational procedures, act as the senior operational point of contact when the General Manager is unavailable, and promote a positive, professional and accountable working culture. 2. Guest Experience Ensure guests receive a welcoming, safe and consistent experience, monitor guest feedback across Booking.com, Google, Hostelworld and other relevant platforms, and monitor cleanliness, facilities and service standards from the guest's perspective. Take ownership of significant guest complaints and service recovery, identify recurring guest issues and implement corrective actions, and work with Front Office to improve check in, check out and the overall guest journey. 3. Housekeeping & Cleanliness Work closely with the Housekeeping Manager or Supervisor to maintain required standards, monitor bedrooms, bathrooms, public areas and communal spaces, ensure cleaning schedules and checklists are completed, and monitor room turnaround and availability. Review housekeeping productivity and staffing levels, ensure appropriate stock levels of linen, toiletries and cleaning materials, and work with suppliers to ensure consistent quality and cost control. 4. Health & Safety Take operational responsibility for maintaining high Health & Safety standards, ensure all required statutory inspections and compliance checks are completed, follow up on findings from Health & Safety audits, and maintain appropriate records and documentation. Ensure fire safety procedures and evacuation processes are understood and followed, conduct regular operational safety checks, report and investigate accidents and incidents appropriately, ensure staff receive appropriate Health & Safety training, and escalate significant risks immediately to the General Manager. 5. Maintenance & Facilities Ensure maintenance issues are identified and resolved promptly, maintain an effective preventative maintenance programme, work closely with contractors and suppliers, monitor outstanding maintenance jobs, prioritise issues affecting guest safety, guest experience or room availability, maintain appropriate records of maintenance and statutory servicing, and work with the General Manager to control maintenance expenditure. 6. People Management Lead, motivate and develop the operational team, prepare and manage effective staff rotas, ensure appropriate staffing levels based on occupancy and business requirements, manage attendance, performance and conduct in accordance with company policies, and manage staffing challenges professionally and proactively. Support recruitment and onboarding, ensure new employees receive appropriate induction and training, identify training and development requirements, maintain clear communication with the team, and promote teamwork and accountability. 7. Financial & Cost Control Support the General Manager in achieving operational budgets, monitor departmental expenditure, control housekeeping, cleaning, maintenance and operational consumable costs, monitor payroll and staffing costs, identify opportunities to reduce unnecessary expenditure without compromising guest experience or safety, ensure appropriate purchasing and stock control procedures are followed, and review supplier performance and escalate issues where necessary. 8. Revenue & Commercial Awareness Although the Operations Manager will not own the revenue strategy, they must have strong commercial awareness. The role will: Understand occupancy and booking patterns, communicate the operational implications of high and low occupancy to the revenue team, ensure room inventory is accurately communicated, minimise out of order inventory, identify opportunities for upselling and ancillary revenue, and work closely with Revenue, Reservations and Front Office teams. 9. Systems & Administration Ensure operational systems are used correctly, maintain accurate operational records, ensure incident reports, maintenance records and compliance documentation are completed, support PMS and operational system implementation where required, monitor daily operational reports, and ensure appropriate handovers between shifts and departments. 10. Security & Risk Management Maintain appropriate security procedures across the property, monitor access control and key and security systems, ensure incidents involving guests or staff are properly documented, work with relevant authorities or external agencies where required, ensure safeguarding and emergency procedures are followed, and identify potential operational risks and implement appropriate controls. About You We are looking for an experienced operational leader who is comfortable managing a busy, diverse and fast paced hostel or hotel environment. Essential Previous experience in hotel, hostel or accommodation operations, experience managing a team, and a strong understanding of housekeeping, Front Office and general hotel operations. Good knowledge of Health & Safety and operational compliance, and experience managing staff rotas and operational resources. Strong guest service skills, strong problem solving ability, good financial and cost control awareness, excellent communication skills, the ability to work under pressure and manage multiple priorities, and a hands on approach to operational management. Desirable Previous hostel experience, experience working in London, experience managing large or high volume accommodation operations, and experience with PMS systems and online guest review platforms. A Health & Safety qualification or relevant operational compliance experience, and experience managing maintenance contractors and external suppliers. Working Pattern This is a hands on operational role and will require flexibility to work across weekdays, weekends, evenings and public holidays. TPBN1_UKTJ

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we've been part of some of the UK's most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you'll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we're looking for a Deputy General Manager to join out team. Location: London, Salary: £39400 per annum Working Pattern: 5 over 7 days, 40 hours per week Key responsibilities: Team Leadership Supervise, motivate, and coach front-of-house teams to ensure productivity, high morale, and exceptional service delivery. Service Standards Maintain high standards of food presentation, speed of service, cleanliness, and customer care in line with Compass and HRP expectations. Training and Development Support the onboarding, induction, and continuous training of new and existing team members, promoting a culture of learning and service excellence. Health & Safety Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site. Guest Experience Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality. Collaboration Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site. What's in it for you? Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Personal Development and Training opportunities Life assurance scheme Pension scheme Holiday allowance A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion Family friendly support A holiday purchase scheme Regular social events and communication with our leaders Volunteering days Recognition schemes and people award Long service awards Access to some great high street discount vouchers Job Reference: com/2808/47609001/52830351/SU #Gather and Gather Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ

A luxury country house hotel in the South West seeks a Front of House Manager to lead guest-facing operations.This hands-on leadership role requires expertise in managing reception and front office teams, ensuring high service standards, and maintaining operational efficiency.The ideal candidate is

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest. Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from • Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply), • Global employee discounts across 100+ countries and 5,000+ hotels, • Access to industry-leading training via the Accor Academy, • Opportunities for internal progression and international mobility, • A supportive and inclusive team culture, • Health & wellbeing support in and outside the workplace We believe in celebrating your personality and helping you grow – because you matter. Join us and become a Heartist®. As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security. • Oversee night audits, end-of-day reporting, and financial reconciliation, • Act as the primary point of contact for all guest issues and emergencies overnight, • Ensure guest check-ins/outs are completed efficiently and professionally, • Monitor the building’s security and perform regular night walks and health & safety checks, • Assist with cleaning, stock control, and light F&B duties where required, • Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness, • Support and guide any night staff on duty, ensuring policies and standards are followed, • Respond to fire alarms or incidents in line with the hotel’s emergency procedures We’re looking for someone who: • Has prior experience working in a hotel front office or supervisory night role, • Understands night audit procedures (training provided if needed), • Can stay calm and make confident decisions in emergency or high-pressure situations, • Is self-reliant, responsible, and proactive in solving problems, • Is tech-savvy and familiar with PMS systems (Opera Cloud preferred), • Communicates clearly in English (spoken and written); other languages are a bonus, • Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays) By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong. #J-18808-Ljbffr

The Guest Services Manager will oversee the smooth running of the Front of House Department which includes but is not limited to Reception, Switchboard, Helpdesk and Events Coordination duties, with a key focus on the constant development of the service and a one-team approach with other service par

Job Description /n At RBH we believe our people are our biggest assets /n At RBH, we understand the value of putting our people first.Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we

Job Description /n /n Guest Service Manager/n The Cura Kensington, a Tribute Portfolio Hotel by Marriott Salary: Competitive Salary + Excellent Benefits About the Hotel/n The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 thought

The Guest Services Manager is not a direct supervisor over the Duty Managers but carries greater responsibility and leadership authority, acting as an extension of management in alignment with museum standards. Support Duty Managers in ensuring smooth operational execution and guest service during s

Collins King & Associates is seeking an energetic Staff Dining Manager to lead a high-profile contract catering operation in Greater London. You will be a visible leader on the floor, talking to customers and ensuring the team consistently delivers outstanding service. You will own day-to-day operat

Crimson Hotels in London is seeking a confident Floor Manager to lead our front-of-house team and ensure outstanding guest experiences during busy service periods. You will build relationships with guests, resolve issues, monitor service quality, and ensure our Food & Beverage offers meet high stand

RBH Hospitality Management is seeking a Guest Service Assistant to warmly welcome guests and ensure smooth front desk operations at our Epsom property. You will manage check-ins/outs, respond to guest inquiries, and collaborate with housekeeping and maintenance to meet guest needs. Join RBH and cont

Meliá London is seeking a Night Manager to lead the hotel's night operations, ensuring seamless service, accurate reporting and strong guest satisfaction. Reporting to the Reception Manager, you will collaborate with front desk and other departments to ensure smooth check-in/out, handle guest inqui

Dalata Hotel Group is seeking a Guest Experience Manager to lead and own the guest journey across hotel operations. The role requires a proven Duty Manager background in a hotel, strong English communication, and a hands-on, guest-centric leadership style. You will drive outstanding guest satisfacti

You will oversee guest experiences and ensure service excellence across all shifts. Duck & Waffle - London is seeking an experienced Floor Manager to lead the front of house team and deliver uncompromising hospitality. The role requires at least two years in a managerial position within fine dining,

Rosewood Hotel Group's Holborn Dining Room in London is seeking a Floor Manager to lead the floor during service, support and develop the front-of-house team, and create warm, genuine guest experiences that exceed expectations. You will act as a visible and influential leader, champion Rosewood's va

The Guest Services Manager is not a direct supervisor over the Duty Managers but carries greater responsibility and leadership authority, acting as an extension of management in alignment with museum standards. The Guest Services Manager is a key member of the Museum of Illusions operations team who

Floor Manager in London to oversee a food and beverage floor team, ensuring top-tier service for members, guests, and staff. You will greet guests, take orders, make recommendations and drive consistent delivery of Soho House standards in a busy, high-energy setting.

As Guest Service Manager, you'll inspire a multiskilled team delivering across all guest-facing areas. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager). While your background may be focused towards Front Office, F&B or Meetings & Events, your leadersh

Guest Service Manager - Summer 2027 - Various Mediterranean Resorts. A First Aid certificate is mandatory for the Guest Service Manager role. As Guest Service Manager, you’ll be one of the most visible members of the resort team and a key part of what makes a Neilson holiday feel like a Neilson ho

Provide exceptional customer service and address the needs of customers in a timely and effective manner. Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members. Eligibility for Whole Benefits is determined under th

It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. We are also keen to decrease occupational segregation and so encourage women to apply for managerial p

We also offer a shopping list of perks, including: 15% off Ocado Shopping and loads of retail and food deals for you and the family to enjoy The opportunity to earn shares in Ocado Group – as we are all working toward our ongoing success Extra holiday buy back options – for when you need that

Industrial Cleaning Operative Salary: £32,000 per annum + Van + Overtime Opportunities Location: Bridgwater (Central Base) with Nationwide Travel Employment Type: Full-Time About the Role We are an agency recruiting on behalf of a leading cleaning company seeking reliable and hardworki

The role: As a Showroom Sales Assistant, you know that the perfect bathroom needs planning, it requires trust, a creative flair and the ability to bring an idea to life - this is where you come in! You will support the Showroom Sales Manager with the day to day running of the showroom, and assist i

We are currently recruiting for a Warehouse Operative (Fine Art, Antiques & Bespoke Furniture) Location: Close to Heathrow Hours: Monday to Friday, 8:00am - 5:00pm Overtime and weekend work available We are looking for an experienced Warehouse Operative to join a specialist team handling f

Robert Walters is assisting a company in the search for a sales ledger/billing assistant within the Milton Keynes.This role offers competitive pay of 15-17 PH depending on experience and a hybrid work style (4 days in), on a c3 month temp contract.Robert Walters is assisting our client in the search

Ingredients: Key Responsibilities What's on your Daily Menu: These are the everyday ingredients you'll be working with: - Customer Service: Welcome guests like they're entering your kitchen, offer expert advice and a warm smile. If you've got retail or customer service experience, strong communicati

Key Responsibilities: Health and safety of yourself and your vehicle Maintenance and condition of your vehicle Report any issues or incidents to your line manager Comply with transport compliance law and regulations Supporting the Branch Manager and Assistant Branch Manager with achieving and ex

This is an excellent opportunity for someone who enjoys variety in their role, takes pride in delivering exceptional customer service, and thrives in a fast-paced environment. For over 25 years, they have been delivering specialist software solutions to customers across a range of industries and hav

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. Previous Face to Face sales and customer service experience is essential. Th

We sort administrative assistant/school receptionist jobs with better pay, shorter commutes and sooner starts in mind.Explore your options and find your next move.

We sort administrative assistant/receptionist jobs with better pay, shorter commutes and sooner starts in mind.Explore your options and find your next move.

What you'll do: Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed Work with your team to keep the store running smoothly Work hands-on on the shop floor and tills, and contribute to daily operations to create a great