Guest service manager jobs in HytheCreate job alerts

We’re looking for a hardworking, driven and passionate candidate to join our team as we continue our growth in 2025, helping our owners to maintain their high quality properties, and to ensure our guests receive the very best customer service whilst staying with us. This is a fantastic opportunity to join one of the fastest growing holiday management companies in the UK. Reporting to the Sales Director you will be an ambitious and energetic individual who will help the business to expand its clientele and be the ambassador for Host & Stay and its brands across Norfolk. You will be front of the company and will have the dedication to create and apply an effective sales strategy. The goal of the Property Consultant is to drive sustainable financial growth through boosting sales and forging strong relationships with clients. The Property Consultant helps the business obtain better brand recognition and financial growth. You will coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins. The Property Consultant is often the first point of contact a new potential client will have with our company when they are seeking information about what we offer. You will need to build long-standing and successful relationships with clients and have a clear, decisive way of communicating to adapt solutions for different needs on behalf of the clients ensuring our existing owners receive a market leading service to maximise retention. This is a hybrid role, and the successful candidate will work mainly from home and ideally reside locally to the area they will be responsible for. Pay & Rewards: Starting salary will be in line with experience and skill set, with base rate starting from £28k, with the potential earnings of £75k with the bonus structure and a £4k car allowance. • Bonus Structure, • Company Events, • Wellness programme, • Employee Discount, • Company Car, • Health Cash Back Plan, • Death in Service, • Pay Protection And Day to Day? …….. You will be responsible for: Owner and Property Recruitment • In line with the portfolio and recruitment plan, recruit new owners and properties by optimising the conversion of head office leads and the generation of self-sourced leads., • Passionately sell the brand and business negotiating the best commercial terms with property owners in line with company guidelines., • Maximise the commercial ‘opt ins’ with new and existing property owners, improving property margin and commercial success of each property., • Promote the benefits of the dynamic pricing model and provide accurate pricing data., • Promote our property management offering where it is featured to increase penetration across the portfolio., • Work collaboratively with colleagues in our offices to ensure all leads and sales opportunities are maximised. Owner Retention • Build long-term relationships with new and existing customers ensuring every touchpoint delivers a market leading experience and leads to retention., • Carry out owner business review meetings and quality assessments in line with company guidelines and timescales ensuring both the owner and business have the information to maximise the commercial opportunity., • Area and Business Development, • Design and implement a series of engaging & market leading tactical in-resort/territory promotional campaigns, network smartly and intensively undertaking any necessary recruitment activity., • Establish a strong presence in the estate agent and rural community as the face of Host & Stay to be the go to holiday rental agency of choice. To be considered for this role you MUST have the following skills: • Strong negotiation and influencing skills., • Full UK Licence, • Passionate about sales and customer service., • An efficient communicator with a professional and customer orientated approach., • Confident to challenge and approach conversations in the right manner., • Ability to build rapport and build relationships with customers and stakeholders., • Excels at multi-tasking, is organised, and has good time management., • Good commercial and business awareness., • Strong analytical skills to evaluate data and to make recommendations., • Proven working experience as a business development manager, sales executive, or a relevant role., • Proven sales track record., • Experience in cold calling desirable, • Market knowledge., • Being a self-starter is a must., • Be able to work remotely., • Full driving license (if you have a disability, we will explore reasonable adjustments with you). Who is Host & Stay? Host & Stay is based in Saltburn-by-the-sea and provides full-service holiday home property management to over 1100 properties across the UK. Host & Stay was born from a love and passion for property, and a desire to lead the change in an age-old industry. Our vision is simple, to help property owners maximise their income, maximise their returns, and reduce their fees and their hassle. We’re on a mission to make the UK one of the most popular, guest centric holiday destinations in the world – but not at the expense of holiday homeowners paying high management fees and seeing very little, if any return on their investments. We want our customers and communities to succeed and thrive. We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do. Any Questions? If you have any questions about the recruitment process, or you have access requirements you would like us to be aware of, please contact the Recruitment Team on e: _ - we will be happy to help! We are proud to be a Disability Confident Employer.

Restaurant & Bar / Events Manager Up to £35,000 + Tronc + Benefits Location: Southampton We're seeking an experienced HospitalityManager to join a stunning high qualityRestaurant & Bar contemporary operation and growing hospitality group at one of their impressive operations. With a collection of unique properties across the UK, this highly regarded operator is committed to investing in its people, offering genuine career progression, excellent training, and a supportive working culture. This is an exciting opportunity for an ambitious hospitality professional looking to make a real impact within a quality-driven Food & Beverage / events environment. The Opportunity As Restaurant & Bars Manager, you'll takethree key operational areas: • Restaurant, • Bars, • Conference & Events Leading your team, you'll ensure guests receive exceptional service while driving performance, standards, and team engagement across the department. Key responsibilities include: • Leading and inspiring your teams to consistently deliver outstanding guest experiences, • Managing the day-to-day operation across all food and beverage areas, • Coordinating staffing levels, rotas, and resources to meet business demands while maintaining budget controls, • Monitoring l...

Job Ref: AM15516Branch: Doubletree by Hilton SouthamptonLocation: Doubletree by Hilton Southampton, SouthamptonSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 11/06/2026Closing date: 13/07/2026 We have an exciting opportunity for an Assistant Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you! The Person: • Strong leadership and supervisory skills, • Excellent communication and problem-solving abilities, • Ability to thrive in a fast-paced environment, • Proven experience in a front office or guest service role, • Ability to provide exceptional customer service The Role: • Assist the Front Office Manager in supervising daily front desk operations, • To be totally customer focused by consistently delivering excellent customer service and responding to guest inquiries and ...

We are looking for an Assistant General Manager to join our amazing team Since opening our doors in 2008, the Drake & Morgan collection now has 16 beautiful bars and restaurants in London and Manchester. We wanted to create a unique space where locals and visitors alike could enjoy thoughtful, inspired menus and innovative, crafted cocktails in the most welcoming environment. An escape from the everyday. You will be the best in class in your sector and will have a thirst for knowledge coupled with a desire to give your guests the very best service, standards and product. You will be used to managing at volume and have experience within multi room, multi occasion businesses. The is a fantastic opportunity to join us as we enter an exciting growth period A flavour of the Role… -Develop a culture of actively seeking feedback from customers on a regular basis, get to know the regular guests and acknowledge repeat custom •Agree and implement actions to continuously improve the guest experience •Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently •Demonstrate a high standard of restaurant and personal presentation, ensuring good personal hygiene of self and team •Ensure that common objectives are executed seamlessly and professionally •Managing Sales and Conversion •Support the implementation of revenue generation initiatives •Assisting in management/running of staff meetings, ensuring the team are fully briefed and action points are recorded and achieved •Review and communicate financial information to assist in proactive and timely decision making •Manage monthly stock-takes and review results and variances with relevant departments •Ensure that in house control systems/audit requirements are adhered to •Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins •Control costs without compromising standards and customer experience •Forecast potential revenues and costs for revenue/cost centres, with particular reference to labour forecasting •To build and maintain an efficient team of employees, driving the team towards the objectives of the business •To support the recruitment and selection employees to the agreed staffing levels using cost effective recruitment methods •Support the management of all employees' performance in line with job descriptions, giving regular feedback and appraisals What's in it for you? We offer huge opportunities to progress into bigger roles in the future • Career progression • Meals on duty • Full training • Company trips & incentives • Service charge and bonuses • Staff Parties & Events • Great team culture • Your Birthday off & paid • Access to Hospitality Actions Employee Assistance Programme Please note you must be able to prove you are eligible to work in the UK and have excellent written and spoken English. TPBN1_UKCT

Assistant General Manager Award-Winning QSR Brand | London Were working with an award-winning quick service restaurant group in London who are continuing to grow and are now looking for an experienced Assistant General Manager to join their leadership team. This is a great opportunity for a hands-on, people-focused leader who thrives in a fast-paced environment and enjoys developing teams while delivering consistently high standards. Whats on Offer for the Assistant General Manager: Salary of £38,000 + performance bonus Clear and structured career progression within a growing brand Ongoing training, development, and leadership support Free meals on shift Paid breaks Staff discount across the brand Company pension scheme Access to wellbeing support services (including 24/7 employee assistance programme) Recognition schemes and performance incentives Regular team events, supplier visits, and brand experiences Opportunity to be part of an award-winning, people-first business with strong growth plans The Role of the Assistant General Manager: As Assistant General Manager, youll play a key role in the leadership team, supporting the General Manager in the day-to-day running of a high-volume site. Youll help drive performance, build a strong team culture, and ensure an exceptional guest experience. Key Responsibilities: Lead the team through busy service periods, setting the tone on shift Support recruitment, onboarding, training, and ongoing development Maintain high standards across food quality, service, and compliance Drive key operational KPIs including sales, labour, and cost control Take ownership of shift performance and problem-solving Build a positive, engaged, and high-performing team culture About You: Previous experience as an AGM or strong Deputy Manager in hospitality/QSR Confident leading teams in a high-volume, fast-paced environment Strong operational and commercial awareness Hands-on leadership style with a lead from the front approach Passionate about people, service, and development Calm, organised, and resilient under pressure If youre looking for your next step in a fast-paced, award-winning hospitality environment, wed love to hear from you. TPBN1_UKCT

Be Yourself Be a Bold Team Player Be Leonardo Once youre part of the team, youre part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Restaurant Manager, youll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because youll be stepping into a busy role! Youll think creatively to offer first-class customer service and go above and beyond to deliver the best possible experiences for our guests. If youre our ideal Food & Beverage Manager, you will: Be yourself! Lead by example and let your personality shine through Be visible on the floor, so that the team knows youve got their backs Ensure KPIs are set and support the team in achieving these Lead regular team meetings not only will this help with building relationships but a coffee chat goes a long way! Complete and issue rotas in advance life/work balance is important, your team need to be able to make plans outside of work too Identify any training opportunities we want you and your team to build a future with Leonardo Hotels Some of the perks our Restaurant Manager could enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops Talent referral scheme Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression Were committed to creating a workplace where every individualregardless of background, identity, or lived experienceis welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us as a Restaurant Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, Come Join Us Guest Care training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality! TPBN1_UKCT

We're looking for a Restaurant Manager to lead the restaurant team at Jazz Cafe. Jazz Cafe is a world-famous, award-winning live music venue in Camden. For over 30 years it has hosted rising stars and global talent across hip hop, soul, jazz, world and electronic music. The restaurant sits on a stunning mezzanine overlooking the stage, creating one of the most unique dining experiences in London, where guests enjoy exceptional food and drinks while watching live music just metres away. This isn't your average restaurant. Every service is different. Every night brings a new audience, new artists and new energy. We're looking for a confident, experienced Restaurant Manager who thrives in busy environments, leads from the front and knows how to build high-performing teams while delivering consistently brilliant hospitality. See us in action: @jazzcafe | @thecolumbogroup What You'll Be Doing Leading the day-to-day operation of the restaurant and taking ownership of every service. Inspiring, coaching and developing a high-performing front-of-house team. Creating an exceptional guest experience from the first booking through to the last table. Managing reservations, table flow and floor organisation during busy shows. Driving service standards, team performance and attention to detail. Working closely with the kitchen, bar and venue management teams to deliver seamless operations. Recruiting, training and developing future leaders within the business. Managing labour, rotas and departmental performance while maintaining a positive team culture. What We're Looking For Previous experience managing a high-volume restaurant. A natural leader who enjoys developing people and building strong teams. Calm under pressure with excellent decision-making skills. Strong commercial awareness and understanding of restaurant operations. Exceptional organisation and communication skills. Passion for great hospitality, food, drinks and live music. What to Expect Competitive salary plus tronc, with total package up to £55,000 per year depending on experience. Paid monthly. The opportunity to lead one of London's most iconic restaurant and live music venues. A fast-paced environment where no two services are ever the same. A relaxed dress code. No uniforms. Just bring your best self. Why You'll Love Working With Us 50% discount across all Columbo venues, plus free access to our events and festivals. Ongoing development through the Columbo Academy. Hero of the Month recognition, including a paid weekend off. £50 voucher incentives for top drinks sellers. Generous Refer a Friend scheme. Opportunities for international industry trips for top performers. Pension scheme via Nest. TPBN1_UKCT

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. JOB SUMMARY Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary. Position Summary As Guest Relations Manager at St. Pancras London you will be responsible for the experience of all hotel guests through the planning and delivery of the highest levels of hospitality and service. The Guest Relations Manager is accountable for 3 areas: Guest Services, Guest Relations and Lobby Host. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. Responsibilities: Here's what your journey with us entails Manages day to day operations, overseeing all responsibilities of the Guest Services & Guest Experience team to ensure the quality, standards are met. Maps out and communicates the guest journey from pre arrival, stay to post stay and drives team members to proactively elevate a guests experience. Provide proactive presence daily around communal areas, lobby, restaurant etc. Proactively seeking opportunities to surprise and delight. Identifying and classifying VIP's and tailoring an individual personalised experience. Adheres and champions all loyalty and affiliated programs' expectations Managing the MOD Log, handling guest complaints, disputes and ensuring all negative experiences turn in to positive experiences. Coordinates the process and ensures all guest requests are arranged/met in a timely manner. Identifies trends in guest issues for resolution, using appropriate reports. Communicates effectively with other departments to ensure all guest requests are met and encourage service excellence. Identify service shortfalls and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages all guest review platforms and ensures guest engagement. Manages Guest Voice, reviews GSS scoring and ensures best practices to enhance results. Promote storytelling to the team, taking advantage of the history and location of the building. Seek opportunities to provide 'WOW' moments for guests, forward planning for annual festivities, occasions. Using appropriate resources to build profiles to meet guests preferences based on feedback, history and communication. Proactively contributes to the Front of House KPI's Manages recruitment, training and orientation of department personnel. Maintains high visibility in public areas during peak times. Assist FOM/FOHM with departmental LSOPs Performs Front Desk duties in high demand times Provides immediate assistance to guests as requested. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary. JOB SUMMARY The Senior Entertainment Manager - Entertainment Segment is responsible for proactively soliciting and managing business within the Entertainment segment to achieve revenue goals and maximize profitability for the hotel. As a senior member of the commercial team, the position leads the implementation of the brand's sales strategy and applicable brand initiatives across all aspects of the sales process under the leadership of the Director of Sales & Marketing. The Senior Entertainment Manager develops and maintains long-term, value-based customer relationships to achieve the hotel's sales objectives. The role focuses on driving revenue within the Entertainment segment, including production companies, studios and talent agencies. The Senior Entertainment Manager works collaboratively with internal departments and Marriott above-property sales teams to maximize revenue opportunities and ensure excellent service delivery. The Senior Entertainment Manager actively manages account production, identifies new business opportunities, and supports the hotel's participation in Marriott sales channels including Market Sales Offices, Global Sales Organization (GSO), and electronic lead channels. CORE WORK ACTIVITIES Driving Revenue and Sales Performance Proactively solicits new business within the Entertainment Segment to achieve individual and hotel revenue goals. Develops and manages a portfolio of key entertainment accounts including production companies and film studios. Achieves assigned room night, revenue and account production targets. Conducts outside sales calls, client meetings, presentations and site inspections to secure business. Prepares and executes sales plans for assigned market segments. Utilizes Marriott sales systems including CI/TY (Customer Information Tool), MarRFP and Salesforce to manage leads, track production and maintain account activity. Works with Revenue Management to support pricing strategies and optimize the mix of business across the entertainment and group segments. Participates in trade shows, networking events and industry activities to promote the hotel and develop new client relationships. Managing Sales Activities Develops and implements a proactive solicitation strategy to increase revenue within assigned segment. Conducts regular account reviews and develops strategies to grow key accounts. Maintains accurate forecasting and sales reporting within Marriott systems. Monitors market trends, competitor activity and customer demand to identify opportunities for revenue growth. Collaborates with Marketing to develop promotional initiatives targeting entertainment clients. Works closely with the Events and Operations teams to ensure seamless execution of client stays and events. Building Successful Relationships Builds and maintains strong relationships with key entertainment clients. Establishes effective partnerships with internal stakeholders including Revenue Management, Event Management and Operations teams. Collaborates with Marriott above-property sales teams including Market Sales Offices and Global Sales Organization to maximize sales opportunities. Ensures strong client communication throughout the sales and event lifecycle. Ensuring Exceptional Guest Experience Ensures all client expectations are clearly communicated to operational departments. Works closely with event and operations teams to ensure successful delivery of client programs. Conducts site inspections and familiarization trips to showcase the hotel's facilities and services. Obtains client feedback to ensure high levels of satisfaction and identify opportunities for improvement. Guest / Client Satisfaction Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for the wider sales team. Supporting Departmental and Organizational Goals Supports the Sales & Marketing team in achieving overall departmental revenue goals. Participates in the annual budgeting and sales planning process. Maintains compliance with brand standards and Marriott International policies and procedures. Demonstrates the values of Marriott's service culture and supports the company's customer service standards. Key Performance Indicators (KPIs) Achievement of assigned room night and revenue targets Growth of entertainment account production Conversion of RFP opportunities and new business leads Sales activity metrics including sales calls, site inspections and client engagements Client satisfaction and repeat business levels Contribution to overall hotel RevPAR and market share performance Other Responsibilities Attends departmental and commercial strategy meetings as required. Maintains accurate records within Marriott sales systems. Performs other duties as assigned to meet business needs. Other Performs other duties as assigned to meet business needs. Complies with Marriott International Hotels Limited policies and procedures. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Assistant Manager - Camden About Us Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions we've got every occasion covered. Could you be what were looking for? As our business continues to expand andbring the full throttle best night out in one place experience. Were now looking for an experienced Assistant Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential. The Role As Assistant Manager, youll have to support with the responsibility for the performance, culture, and success of the site. Youll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams. Key Responsibilities: Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests Managing shifts covering the entire venue Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members To be a success with Lane7, youll: Have got management experience in the leisure, hospitality, or F&B sector? Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity. Be an Assistant Manager who canInspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door Be a great communicator Have a positive, can-do and problem-solving attitude no matter the task that faces you. Have the ability to create a sense of fun, For you the guests and the team What Well Offer Salary - £36,000 Per Annum 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service) Company pension contribution Free bowling and activities for you and up to 3 others when you arent working (off-peak time) 25% off food and drink Get involved with different social activities throughout the year through our team social calendar Annual team awards party Cycle2Work scheme partnered with Halfords Refer a friend scheme Fancy being part of it all? Apply Now TPBN1_UKCT