72 Best guest service manager Jobs in Surbiton (March 2026)

We have operated a popular Italian restaurant in South London for over 30 years and have built a strong reputation with the community we serve. We are seeking a dedicated and experienced Restaurant General Manager to oversee the daily operations of our establishment. The ideal candidate must possess a strong background in the hospitality industry, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service. This role requires a hands-on approach to managing staff, ensuring food safety and quality, and maintaining an inviting atmosphere for our guests. Duties • Lead and manage all aspects of restaurant operations, including front-of-house and back-of-house activities., • Ensure compliance with food safety regulations and health standards to maintain a safe dining environment., • Oversee food production processes, ensuring high-quality culinary standards are met consistently., • Develop and implement training programs for staff to enhance their skills in hospitality and customer service., • Manage inventory, ordering supplies as necessary to ensure smooth operations without wastage., • Foster a positive work environment that encourages teamwork and motivates employees to excel in their roles., • Handle customer inquiries and complaints promptly, ensuring satisfaction and loyalty. Skills • Proven leadership abilities with experience in managing restaurant teams effectively., • Excellent communication skills, both verbal and written, with the ability to engage with guests and staff alike., • A solid understanding of hospitality principles and customer service excellence., • Ability to multitask in a fast-paced environment while maintaining attention to detail. If you are passionate about the restaurant industry and possess the skills necessary to lead a successful team, we encourage you to apply for this exciting opportunity as our Restaurant General Manager. Job Type: Full-time Pay: £50,000-£55,000 per year ( service charge and bonus included )

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Watermans Richmond

Assistant Restaurant Manager

Love great food, killer cocktails, and good vibes? Come join us at The Waterman, Richmond. We’re a gastro pub that blends relaxed pub energy with seriously high end food and creative cocktails. Think quality ingredients, beautiful plating, and drinks that turn heads without the stuffy atmosphere. We’re looking for an Assistant Restaurant Manager who brings positive energy and strong leadership, has solid restaurant experience with fine dining background being a big bonus, loves developing teams and delivering amazing guest experiences, and thrives in a busy, fast paced service. Why join us? A genuinely great team who have each other’s backs. A place where your ideas matter. Real growth opportunities as we continue to develop and expand. If you’re ready to step up, grow your career, and have fun while doing it, we’d love to meet you

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BRINDISA KITCHENS LIMITED

Richmond upon Thames, London

This a fabulous opportunity to join us as a Waiter at Tapas Brindisa Richmond! Supporting the Management Team, you will be expected to work a section, and share your passion and knowledge of Spanish foods and wines with our customers and ensure consistent levels of service are achieved and exceeded. We love to have fun whilst we work, so a happy, friendly and engaging personality is important to us! Successful candidates will: • Ideally have experience working as a Waiter in a high-end casual restaurant or Tapas environment., • Share our love of Spanish tapas & drinks with both the team and our customers., • Have good knowledge of the foods and ingredients of Spain., • Ensure our high standards of delivering fresh, flavoursome & beautifully presented tapas and engaging & friendly service are exceeded all of the time., • Be attentive and proactive, with the ability to respond quickly to the needs of the guest and managers., • Have a strong teamwork ethic., • Be humble and show respect for all your colleagues., • Excellent attention to detail, calm under pressure and resilient., • Be looking to develop and progress their career.

GAUCHO are looking for an enthusiastic and experienced Head Receptionist to join our GAUCHO Richmond team! The ideal Head Receptionist candidate will be passionate and want to grow within a busy, high end environment. They will demonstrate personality and warmth towards guests and be a Gaucho ambassador. We are looking for someone with previous Head Receptionist experience, and experience managing a team. Benefits and Training • 50% off your food bill at all GAUCHOs., • Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform., • Career development and progression., • Staff breakfast and dinner on every shift worked. Key responsibilities of the GAUCHO Head Receptionist • To work with or develop suitable strategies & reservation that optimize restaurant capacity, • To regularly review adherence to all agreed systems and correct where necessary, • Floor plan and section management with recordable history of section allocation, • Allocate tasks to members of the team adjusting according to service requirements, • Collation of guest database through accurate records and database systems, • Staffing Levels managed including costed rotas, holiday management and productivity management. Assist management with Receptionist 1-2-1’s and performance management., • To understand and pro-actively work towards all cover growth targets for the business Requirements for GAUCHO Head Receptionist • Previous experience as a Head/ Senior Receptionist, • Enthusiasm for hospitality, and a fast-paced working environment, • A warm and hospitable personality, • Strong leadership skills

About Us The Antelope is part of the Urban Pubs & Bars family — a lively, community-driven pub at the heart of Tooting Broadway. We’re known for our buzzing atmosphere, great food and drink, and an energetic team that loves what they do. With a packed calendar of events and a friendly local crowd, no two days are ever the same. The Role We’re on the lookout for enthusiastic Bartenders to join our fun, hard-working crew. Whether you’re pouring pints, mixing cocktails, or chatting with regulars, you’ll play a key part in delivering the warm, relaxed vibe The Antelope is known for. What You’ll Do • Serve drinks quickly, efficiently, and with personality., • Deliver an excellent guest experience — every time., • Keep the bar stocked, clean, and organised., • Work closely with your team to keep service smooth during busy periods., • Support your managers with opening and closing duties when needed. What We’re Looking For • Must be 18+., • Available evenings and weekends, especially over the Summer holidays and Christmas period., • A reliable, hardworking attitude and a genuine love for hospitality., • A team player who thrives in a busy, social environment., • Previous bar experience is a bonus, but not essential — personality counts just as much! Why Join Us • Up to £14 per hour (including Tronc), • A super fun team that supports each other and loves what they do., • Regular team incentives and social events., • Part-time and full-time roles available with flexible hours., • Great opportunities to grow within Urban Pubs & Bars — we love to promote from within. Ready to join The Antelope crew? Apply now and be part of one of Tooting’s most exciting pubs!

GAUCHO is looking for an experienced and passionate Senior Waiter to join our GAUCHO Richmond Team! The ideal Senior Waiter candidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHO ambassador and be able to upsell all GAUCHO products with confidence. Training and benefits • 50% off your food bill at all GAUCHOs., • Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform., • Career development and progression., • Staff breakfast and dinner on every shift Key Responsibilities of a GAUCHO Senior Waiter • Work with the restaurant team to offer an unforgettable GAUCHO experience to all our guests through heightened hospitality., • Be the face of GAUCHO and demonstrate service excellence while following the GAUCHO steps of service and standards., • Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices., • Support and assist the management team to maximise sales revenues by driving covers and average spend per head., • Ensure all guest orders are received and processed professionally and accurately., • Help maintain a clean and organized restaurant at all times and follow all set-up and breakdown procedures. Requirements for a GAUCHO Senior Waiter • Demonstrate warmth, empathy and genuine hospitality towards guests and colleagues, • To always take a positive approach to your own role acting as a role model to all new members of the team, • Work well within a team (be a team player) and a fast-paced environment, • Be approachable and well mannered, • Be professional and respectful at all times, • Have fun and create a warm restaurant atmosphere

Join the Sun: Where the true you thrives and diversity is embraced. At the Sun we don't just offer jobs, we invite you to celebrate your authentic self. Our core values – doing things the right way, & celebrating individuality define the essence of who we are. Our team is buzzing and the atmosphere is always great! We are looking for someone with a passion for hospitality and a can-do attitude. Ability to keep team spirits high and guests happy. ·A hands-on leader with a positive attitude. Assist in training and guiding new team members. ·Great communication skills Passion for fresh food, great wines, and engaging service

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Ritzy Lounge

Bartender and Waiter / Waitress

Ritzy Lounge is seeking a versatile and enthusiastic Bartender and Waiter/Waitress to join our intimate team. As a key member of our bar and restaurant, you will contribute to creating a welcoming and memorable experience for all our guests. Key Responsibilities: • Prepare and serve a diverse range of beverages, including cocktails, spirits, wines, and non-alcoholic drinks, ensuring high quality and presentation., • Take food and drink orders accurately, promptly serving guests with a friendly and professional demeanor., • Maintain a clean and organized bar area, including glassware, bar tools, and equipment., • Set up and clear tables, ensuring dining areas are always presentable., • Engage with customers, provide recommendations, and handle inquiries or issues efficiently to ensure guest satisfaction., • Process payments accurately using our POS system., • Assist with stock management, including receiving deliveries, rotating inventory, and reporting low stock levels. Requirements: • Proven experience as a Bartender and/or Waiter/Waitress in a fast-paced environment., • Excellent customer service and interpersonal skills., • Knowledge of classic and contemporary cocktails, spirits, and wines is highly desirable., • Ability to work effectively both independently and as part of a small team., • Strong organizational skills and attention to detail., • Flexibility to work various shifts, including evenings, weekends, and holidays.

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The Eclectic Collection

Join our team as a Barista. Key Responsibilities: Requirements: • Passion for coffee and customer service., • Ability to thrive in a fast-paced environment and manage multiple tasks., • Strong communication skills and a team-oriented attitude., • Experience as a barista or in a similar customer service role is a plus. Join us at The Eclectic Collection and become part of our friendly team, where your skills and creativity will contribute to a unique café experience.

We are seeking an experienced and energetic General Manager to lead daily operations, drive sales, and deliver exceptional customer experiences in our vibrant, entertainment-led venues. Key Responsibilities • Oversee day-to-day pub operations and ensure high service standards, • Lead, train, and motivate bar, floor, and kitchen teams, • Manage stock, suppliers, scheduling, and compliance, • Deliver excellent customer service and handle guest feedback, • Drive revenue through events, promotions, and strong financial management Requirements • Proven management experience in a busy pub or hospitality venue, • Strong leadership and communication skills, • Solid understanding of budgeting, reporting, and P&L, • Ability to thrive in a fast-paced, customer-focused environment, • Experience with live entertainment venues is an advantage What We Offer • Competitive salary + performance incentives, • Career progression within the Whelan’s group, • Supportive, dynamic work environment

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Fireaway Pizza Walton

Fireaway is the UK’s fastest-growing pizza takeaway, and we are looking for fresh talent! Whether you are a seasoned Pizza Chef with years of experience or a motivated "fresher" looking to start your career in the kitchen, we want to hear from you. If you have the right attitude, we have the training to turn you into a stone-fire expert. Key Responsibilities Pizza Production: Hand-stretching fresh dough and using our authentic Italian toppings. Oven Operation: Mastering our fast-fire ovens to deliver pizzas in 180 seconds. Customer Service: Managing front-of-house interactions, taking orders, and ensuring a great guest experience. Stock Management: Helping the team monitor stock levels, assisting with deliveries, and ensuring ingredients are fresh and rotated. Kitchen Hygiene: Keeping the prep area and oven station clean and compliant with food safety standards. What We Are Looking For Experience Level: Experienced Chefs: Proven ability to handle high-volume shifts and stretch dough at speed. Freshers: No experience? No problem. If you are a quick learner, hardworking, and love food, we will provide full training. Customer-First Mindset: You are comfortable talking to customers and providing friendly service. Energy: You enjoy working in a fast-paced, "theatre-style" kitchen where the customers see the action. Reliability: You are a team player who shows up on time and ready to go. Perks & Benefits Full training provided (perfect for those starting out). Flexible shift patterns. Free/discounted meals on shift. Growth opportunities (many of our chefs move up to Store Management). Apply Today! Ready to join the Fireaway family? Send your CV to introduce yourself!

Join our dynamic team as a floor manager at our new chic bar, specialising in cocktails, cicchetti, and pizzas. In this role, you will ensure excellent customer service and manage the dining experience to meet our high standards. Responsibilities: • Provide exceptional service to guests, ensuring satisfaction and addressing any concerns promptly., • Oversee the waiting staff, ensuring they provide attentive service and adhere to company protocols., • Assist with the coordination of table settings and decor to enhance the dining atmosphere., • Support the GM in developing service standards and training new waitstaff., • Monitor inventory levels of dining supplies and place orders as needed. Qualifications: • Experience in a similar role within a high-quality dining environment., • Strong leadership and communication skills to effectively manage and motivate the team., • Customer-focused with a keen eye for detail and a passion for delivering excellent service., • Ability to multitask and handle high-pressure situations with grace.

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