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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Head Housekeeper Moxy London Heathrow Airport, 804-834 Bath Road, Heathrow Airport, Hounslow , TW5 9UH Rate: £41.000 | Hours: Guaranteed Hours Each Week Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department. In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we'll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company. WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more. Benefits also include: - Life Insurance - DiscountStore with discounts from ASDA, O2 & more - Discounted hotels and flights - Employee Assistance Programme, Includine HSF Assist - Low-cost health insurance - Full workplace pension scheme - 28 days holiday Your role will include: - Work to improve productivity and efficiency of room cleaning - Analyse guest data to plan resources and materials required to meet operational requirements - Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice - Identify ways to improve Guest Satisfaction - Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling - Recruit, train, manage and monitor team performance daily/weekly - Deliver and exceed financial targets - Manage expenditure and payroll to ensure budgets are achieved - Participate in training to improve skills and performance - Solve routine challenges that occur on the job If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer , please let us know if you require any support or reasonable adjustments during the application or interview process. TPBN1_UKTJ

Operations Manager Safestay Holland Park Location: Holland Park, London Reports to: General Manager or Cluster General Manager Direct Reports: Front Office, Housekeeping and operational team members Contract: Full time Salary: £35k to £45k based on experience About Safestay Holland Park Safestay Holland Park is a London hostel located in Holland Park, welcoming guests from the UK and around the world. The Operations Manager will be responsible for ensuring the property operates safely, efficiently and consistently while delivering an excellent guest experience. This is a hands on operational leadership role requiring someone who is comfortable working in a fast paced hostel environment with a diverse team and high guest turnover. Role Purpose The Operations Manager will take overall responsibility for the day to day operational performance of Safestay Holland Park. The role will ensure that: Guests receive a safe, clean and positive experience, all operational departments are effectively managed, Health & Safety and statutory compliance standards are maintained, and housekeeping and cleanliness standards are consistently achieved. Staffing levels and rotas meet operational requirements, maintenance issues are identified and resolved promptly, operational costs are effectively controlled, guest complaints are handled professionally and resolved quickly, company policies and procedures are consistently followed, and the hostel achieves its operational, financial and guest satisfaction targets. Key Responsibilities 1. Operational Leadership Lead the day to day operation of the hostel, ensure all departments work effectively together, maintain high operational standards across the property, conduct regular operational inspections and follow up on identified issues, and ensure the property is consistently ready for guest arrivals. Develop and implement effective SOPs and operational procedures, act as the senior operational point of contact when the General Manager is unavailable, and promote a positive, professional and accountable working culture. 2. Guest Experience Ensure guests receive a welcoming, safe and consistent experience, monitor guest feedback across Booking.com, Google, Hostelworld and other relevant platforms, and monitor cleanliness, facilities and service standards from the guest's perspective. Take ownership of significant guest complaints and service recovery, identify recurring guest issues and implement corrective actions, and work with Front Office to improve check in, check out and the overall guest journey. 3. Housekeeping & Cleanliness Work closely with the Housekeeping Manager or Supervisor to maintain required standards, monitor bedrooms, bathrooms, public areas and communal spaces, ensure cleaning schedules and checklists are completed, and monitor room turnaround and availability. Review housekeeping productivity and staffing levels, ensure appropriate stock levels of linen, toiletries and cleaning materials, and work with suppliers to ensure consistent quality and cost control. 4. Health & Safety Take operational responsibility for maintaining high Health & Safety standards, ensure all required statutory inspections and compliance checks are completed, follow up on findings from Health & Safety audits, and maintain appropriate records and documentation. Ensure fire safety procedures and evacuation processes are understood and followed, conduct regular operational safety checks, report and investigate accidents and incidents appropriately, ensure staff receive appropriate Health & Safety training, and escalate significant risks immediately to the General Manager. 5. Maintenance & Facilities Ensure maintenance issues are identified and resolved promptly, maintain an effective preventative maintenance programme, work closely with contractors and suppliers, monitor outstanding maintenance jobs, prioritise issues affecting guest safety, guest experience or room availability, maintain appropriate records of maintenance and statutory servicing, and work with the General Manager to control maintenance expenditure. 6. People Management Lead, motivate and develop the operational team, prepare and manage effective staff rotas, ensure appropriate staffing levels based on occupancy and business requirements, manage attendance, performance and conduct in accordance with company policies, and manage staffing challenges professionally and proactively. Support recruitment and onboarding, ensure new employees receive appropriate induction and training, identify training and development requirements, maintain clear communication with the team, and promote teamwork and accountability. 7. Financial & Cost Control Support the General Manager in achieving operational budgets, monitor departmental expenditure, control housekeeping, cleaning, maintenance and operational consumable costs, monitor payroll and staffing costs, identify opportunities to reduce unnecessary expenditure without compromising guest experience or safety, ensure appropriate purchasing and stock control procedures are followed, and review supplier performance and escalate issues where necessary. 8. Revenue & Commercial Awareness Although the Operations Manager will not own the revenue strategy, they must have strong commercial awareness. The role will: Understand occupancy and booking patterns, communicate the operational implications of high and low occupancy to the revenue team, ensure room inventory is accurately communicated, minimise out of order inventory, identify opportunities for upselling and ancillary revenue, and work closely with Revenue, Reservations and Front Office teams. 9. Systems & Administration Ensure operational systems are used correctly, maintain accurate operational records, ensure incident reports, maintenance records and compliance documentation are completed, support PMS and operational system implementation where required, monitor daily operational reports, and ensure appropriate handovers between shifts and departments. 10. Security & Risk Management Maintain appropriate security procedures across the property, monitor access control and key and security systems, ensure incidents involving guests or staff are properly documented, work with relevant authorities or external agencies where required, ensure safeguarding and emergency procedures are followed, and identify potential operational risks and implement appropriate controls. About You We are looking for an experienced operational leader who is comfortable managing a busy, diverse and fast paced hostel or hotel environment. Essential Previous experience in hotel, hostel or accommodation operations, experience managing a team, and a strong understanding of housekeeping, Front Office and general hotel operations. Good knowledge of Health & Safety and operational compliance, and experience managing staff rotas and operational resources. Strong guest service skills, strong problem solving ability, good financial and cost control awareness, excellent communication skills, the ability to work under pressure and manage multiple priorities, and a hands on approach to operational management. Desirable Previous hostel experience, experience working in London, experience managing large or high volume accommodation operations, and experience with PMS systems and online guest review platforms. A Health & Safety qualification or relevant operational compliance experience, and experience managing maintenance contractors and external suppliers. Working Pattern This is a hands on operational role and will require flexibility to work across weekdays, weekends, evenings and public holidays. TPBN1_UKTJ

Bite Talent is seeking an experienced Regional Operations Manager for a growing UK restaurant group. You will oversee a portfolio of high-volume sites, lead General Managers, and drive standards in food, service and guest experience. The role focuses on developing people, supporting new openings, and delivering strong commercial performance across sales, labour and profitability in a fast-paced environment. #J-18808-Ljbffr

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. The Security Operations Manager will oversee delivery of physical security services for our QTS Data Center based in Cambois, England. This role's duties will include but not limited to oversight of contract guard operations, alarm investigation and incident reporting and coordination with regional security disciplinary specialists on projects, expansions and other security-related efforts. This role is responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while providing excellent customer service to all individuals that enter the facility and further employee/management relations, goodwill and public relations to keep our customers for life. Responsibilities, other duties may be assigned: Supervise contract front line security staff and daily security operations to provide a safe experience for all who enter the facility Manage security operations for a data center Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises and the documentation and application of lessons-learned Interface with and assist in mobilizing vendors involved in system repairs for current sites and new security for construction Evaluate and drive continuous improvement of contract guard operations through the use of key performance indicators, collaborative improvement plans, conducting training and leading security briefing for contractor and sub-contractor personnel to ensure great customer service in all Security interactions Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files on a daily basis. Verify Data Center security programs are delivered to meet defined corporate security standards Assume 24/7/365 availability to respond to and manage appropriately all requests for emergency and non-emergency assistance in a professional manner Managing the process of bringing on new contract security staff for sites under construction Ensure all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV Create, assign, and issue facility access badges to authorized personnel Investigate accidents, thefts, disturbances, and discrepancies and provide appropriate and timely notifications to required parties Knowledge and familiarization with all emergency response plans and evacuation procedures including conducting fire evacuation drills Confirm all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs Develop and maintain working relationships with Federal, State, and Local Law Enforcement as well as Fire and EMS Generate reports and prepare presentations on the status of physical security operations and be able to deliver presentations and briefings to customers, stakeholders and senior leaders Provides reports as needed for internal and external audits Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards Perform security officer duties as needed to ensure efficient operations and guest service standards are met Basic Qualifications: 5+ years of experience in security patrolling and reporting 3+ years of experience managing security vendors, contractors and customers. 3+ years working in operations, physical security or equivalent environment. 2+ years project management experience Five or more years working in an operations, physical security or equivalent environment Must be able to travel up to 10% including the ability to travel to other sites to provide training and support as needed Preferred Qualifications: 2+ years of Security-related management and leadership experience 2+ years of experience in access control and video surveillance software applications (ex. ProWatch, Genetec, Honeywell, CCure9000) 2+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points. 2+ years of experience driving campaigns to reduce nuisance alarms. 2+ years of experience influencing others in helping you achieve your security excellence goals in a corporate environment. 2+ years of experience with excellent verbal and written communications skills in a professional work setting. 2+ years of overseeing security sub-contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls. 2+ years of experience overseeing security construction projects. 2+ years of experience teaching others the proper security processes and method Military Background or prior Law Enforcement experience desired Active Security Credentials (ASIS - Management Security, etc.) Knowledge, Skills & Abilities: Proficient with computer skills including Microsoft Office suite Proficient in Access Control Systems and related software Ability to communicate effectively, both verbally and in writing; for the purpose of public interaction and report writing. Have excellent customer service skills Ability to handle typical emergency and crisis situations efficiently and effectively Ability to walk, stand or sit for at least eight hours Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from 10 lbs. to 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids May require 24x7x365 on call responsibilities Total Rewards: 25 days annual leave and public holidays 32 paid volunteering hours per year Salary sacrifice pension scheme Employer paid private medical and dental cover for employees and dependents Life assurance Illness financial protection including critical illness cover and income protection Employee referral bonus equivalent to exchange rates of £2,500 at time of award, subject to eligibility This role is bonus and equity eligible. The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on #J-18808-Ljbffr

A luxury country house hotel in the South West seeks a Front of House Manager to lead guest-facing operations.This hands-on leadership role requires expertise in managing reception and front office teams, ensuring high service standards, and maintaining operational efficiency.The ideal candidate is

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest. Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from • Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply), • Global employee discounts across 100+ countries and 5,000+ hotels, • Access to industry-leading training via the Accor Academy, • Opportunities for internal progression and international mobility, • A supportive and inclusive team culture, • Health & wellbeing support in and outside the workplace We believe in celebrating your personality and helping you grow – because you matter. Join us and become a Heartist®. As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security. • Oversee night audits, end-of-day reporting, and financial reconciliation, • Act as the primary point of contact for all guest issues and emergencies overnight, • Ensure guest check-ins/outs are completed efficiently and professionally, • Monitor the building’s security and perform regular night walks and health & safety checks, • Assist with cleaning, stock control, and light F&B duties where required, • Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness, • Support and guide any night staff on duty, ensuring policies and standards are followed, • Respond to fire alarms or incidents in line with the hotel’s emergency procedures We’re looking for someone who: • Has prior experience working in a hotel front office or supervisory night role, • Understands night audit procedures (training provided if needed), • Can stay calm and make confident decisions in emergency or high-pressure situations, • Is self-reliant, responsible, and proactive in solving problems, • Is tech-savvy and familiar with PMS systems (Opera Cloud preferred), • Communicates clearly in English (spoken and written); other languages are a bonus, • Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays) By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong. #J-18808-Ljbffr

McCarthy Stone are seeking an organised, proactive, and service focused Relief Administrator to play a vital role in our Edward Place development in Walton-on-Thames, Surrey. Hourly rate: £13.84 per hour. Hours: To cover shifts on an ‘as and when’ basis, be discussed with the Manager Welcoming visitors to the Estate office, ensuring the very best service is provided to colleagues, residents, residents’ families, and other visitors. Managing incoming calls and enquiries. Producing letters and other correspondence, where accuracy is key. Managing lunch bookings and ensuring these are passed to the Catering Manager. Arranging Domestic Assistance Rota in conjunction with Registered Estates Manager. Co-ordinate and distribute our newsletter on a monthly basis and update the bulletin board. Organising bookings of the Guest Suite and ensuring it is made ready for the next guests. Providing administration support to the Estates Manager. A caring, friendly, personality who wants to make a difference for our residents. Previous experience in an administrative role or supporting customer service is desirable, but not essential. Full training will be provided including induction and ongoing support. Ability to be considerate, patient, and professional, especially when in a busy office. Clear and confident communication skills and experience of using Microsoft Office. Hardworking diligent nature and a good timekeeper. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. #J-18808-Ljbffr

YO! invites dynamic individuals to join our team to support restaurant operations across our venues.You will work with the All Store Manager & Deputy Manager to ensure smooth daily running, superb food preparation, and outstanding guest service in a high-energy environment.You will lead a growing YO

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets. We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do: • You will be a role model, have an appetite for success and a real thirst for delivering exceptional results., • You will be ambitious and hungry to learn., • You will always strive to do your best., • You will be enthusiastic and have a positive disposition., • You will embrace challenges head on, with a willing can-do attitude., • You will want to be part of our success story. You will be responsible for supporting the All Store Manager & Deputy Manager with the daily operation of your Restaurant, in some instances a whole shift in the absence of a Manager, overseeing food preparation and service standards. You will work closely with the ASM to assess the skills and knowledge gaps within your YO! Squad, you will help build and sustain a high performing team that embodies our brand behaviours. • You will ensure the budget is hit through managing labour cost, food cost and gross sales to ensure profit is achieved across the board., • You will lead consistent standards and support your Manager to analyse profit performance., • You will constantly drive standards and hospitality, leading and challenging Squad Members to achieve the highest levels of service., • You will know and understand what it means to deliver amazing guest service and will thrive on the challenge of always exceeding our Guests expectations., • You will work closely with the ASM to assess the skills and knowledge gaps within your YO! Squad, you will help build and sustain a high performing team that embodies our brand behaviours., • You will support with Squad Member training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided., • Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant., • Support and cover an emergency shift when necessary., • Fantastic working hours, • Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu, • Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work, • Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line, • Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform, • 50% off your food every time you dine with us for you and 3 friends, • Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals, just some of the actions we've already taken include: 100% of all Salmon, • sourced from certified sustainable sources, Zero use of Species classed as MCS "Fish to Avoid", • 1/3 rd of our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance, • Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan, • Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us Come roll with us and be part of something big. Celebrate global success across: • Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento), • Our Taiko manufacturing and distribution centre, • 63 YO! restaurants, • 3700 locations globally From Hawaii to Aberdeen Think like an owner. Be passionate. Speak openly. Move fast, together. Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way... #J-18808-Ljbffr

McCarthy Stone are seeking an organised, proactive, and service focused Relief Administrator to play a vital role in our Edward Place development in Walton-on-Thames, Surrey. Hourly rate: £13.84 per hour. Hours: To cover shifts on an 'as and when' basis, be discussed with the Manager • Welcoming visitors to the Estate office, ensuring the very best service is provided to colleagues, residents, residents' families, and other visitors., • Managing incoming calls and enquiries., • Producing letters and other correspondence, where accuracy is key., • Managing lunch bookings and ensuring these are passed to the Catering Manager., • Arranging Domestic Assistance Rota in conjunction with Registered Estates Manager., • Co-ordinate and distribute our newsletter on a monthly basis and update the bulletin board., • Organising bookings of the Guest Suite and ensuring it is made ready for the next guests., • Providing administration support to the Estates Manager., • A caring, friendly, personality who wants to make a difference for our residents., • Previous experience in an administrative role or supporting customer service is desirable, but not essential. Full training will be provided including induction and ongoing support., • Ability to be considerate, patient, and professional, especially when in a busy office., • Clear and confident communication skills and experience of using Microsoft Office., • Hardworking diligent nature and a good timekeeper. #J-18808-Ljbffr

Hewn Yorkshire is a small, independent hospitality business offering peaceful, adults-only cabin escapes in the North Yorkshire countryside. Set within the grounds of Forcett Grange near Richmond, our 12 cabins are designed around the simple idea that getting away should give you the chance to properly switch off. Private wood-fired hot tubs, outdoor fires, a Finnish sauna and the surrounding countryside all play their part – but ultimately, it's the experience that matters. We're a small, hands-on team, and we're looking for someone who takes as much pride in the little things as we do. We're looking for an experienced, organised and hands-on House Manager to take ownership of the day-to-day running of our guest and housekeeping operations. This is an important role within our small team. You'll be the person making sure the site is ready for guests, the housekeeping operation runs smoothly, enquiries are dealt with, supplies are where they need to be and problems are dealt with before they become problems for our guests. You'll work closely with our housekeeping and outdoor teams, coordinating the day-to-day workload and making sure everyone knows what needs to happen and when. You'll also be the main point of contact for guests during their stay, providing a warm, helpful and efficient reception service. It's a genuinely hands-on management role. Some days you'll spend more time coordinating the operation and dealing with guests; on quieter days you'll be getting stuck into laundry, helping with a clean, carrying out a deep clean, checking cabins or organising stock. We're not looking for someone who expects to sit behind a desk all day. • Taking ownership of the day-to-day guest experience, • Providing a warm and efficient reception service, including check-ins and check-outs, • Dealing with guest enquiries, requests and day-to-day issues, • Responding to routine guest communications and ensuring enquiries are dealt with promptly, • Making sure cabins are fully prepared and presented to our standards before every arrival, • Being a visible and approachable point of contact for guests during their stay, • Coordinating the housekeeping team's daily workload around occupancy and arrivals, • Allocating cabin cleans and ensuring the right work is completed at the right time, • Carrying out regular cabin and site inspections and maintaining our standards of presentation, • Carrying out cleans, deep cleans and spot cleans when required, • Managing the daily flow of laundry, linen and housekeeping equipment, • Making sure clean linen and supplies are available when the team needs them, • Monitoring stock levels and ordering cleaning products, guest supplies, linen and other operational essentials, • Organising shopping and collection of supplies where required, • Identifying maintenance issues and ensuring they are reported and followed up, • Working closely with the Outdoor Team to make sure cabins and surrounding outdoor areas are fully guest-ready, • Providing day-to-day direction and support to the housekeeping team, • Planning workloads and adjusting them when occupancy or circumstances change, • Helping the team maintain consistent standards, • Spot-checking work and addressing issues constructively, • Being the person the team can come to with day-to-day operational questions, • Working collaboratively with the Outdoor Team and management We're looking for someone who is naturally organised, practical and dependable, with previous experience in hospitality, housekeeping, accommodation or a similar operational environment. You’ll need to be comfortable taking responsibility rather than waiting to be told what to do. You will probably be someone who notices that the laundry needs doing before somebody asks. You'll spot the missing supplies, notice that something isn't quite right in a cabin and deal with it. You'll be comfortable making sensible decisions within your role and letting us know when something needs escalating. You’ll also need to be comfortable switching between different types of work. One morning might involve checking cabins and organising the housekeeping team. The next hour might be spent answering a guest enquiry. Later, you might be sorting laundry, helping with a clean or receiving a stock delivery. The role is physically active and you'll be on your feet for much of the day. • Have previous hospitality, hotel, holiday-let or accommodation experience, • Have experience coordinating or supervising a small team, • Have excellent attention to detail, • Are confident dealing with guests, • Are highly organised and able to prioritise without constant direction, • Take pride in maintaining high standards, • Are practical and happy to get stuck in, • Communicate clearly and calmly, • Can work independently and use their own initiative, • Are reliable, trustworthy and comfortable taking responsibility, • This is a full-time position of 40 hours per week, worked over 5 days from 7 on a rota., • The role will include some weekend and Friday working, with your days off rotating as part of a two-week rota., • £28,000–£30,000 salary depending on experience, • 28 days annual leave including bank holidays, • Company pension, • Uniform, • Free on-site parking, • Use of our on-site facilities, • Due to our rural location, a full UK driving licence and access to your own vehicle are essential. If you're looking for a role where you can genuinely take ownership, make a difference to how a small hospitality business operates and still be part of the hands-on work, we'd love to hear from you. #J-18808-Ljbffr

Location: South West / Midlands – ideally Bristol to Birmingham corridor Benefits: Mileage allowance, travel expenses, phone, laptop, holiday allowance and additional company benefits We’re working with a rapidly growing, high-volume restaurant group that is looking to appoint an experienced Regional Operations Manager as part of its next phase of expansion. This is a brilliant opportunity for a strong multi-site operator who enjoys fast-paced hospitality, developing people and being close enough to the operation to make a genuine impact. The business is founder-led, highly ambitious and known for delivering consistently strong sales, standout guest experiences and an energetic, people-focused culture. With a number of new openings planned over the next few years, this hire will play a key role in supporting growth, developing leadership talent and maintaining high operational standards across the estate. You’ll take responsibility for a growing portfolio of restaurants, including some high-volume locations and future new openings. Your remit will include: • Leading, coaching and developing General Managers across your region., • Building strong management teams and creating clear succession plans., • Supporting and leading new restaurant openings., • Driving standards across food, service and guest experience., • Delivering strong commercial performance across sales, labour, GP and profitability., • Spending meaningful time in restaurants to understand what is happening beyond the numbers., • Identifying operational or people issues early and taking decisive action., • Supporting underperforming sites when required and helping teams get back on track., • Working closely with the senior leadership and central support functions., • Helping shape the operational structure as the business continues to grow. We’re looking for someone who already understands multi-site restaurant leadership and can step into a high-volume environment with confidence. You’ll ideally have: • Proven Area Manager, Operations Manager or Regional Manager experience., • A strong restaurant or casual dining background., • Experience managing multiple high-volume sites., • Exposure to restaurants taking £50k+ per week., • Strong people leadership and coaching capability., • A track record of developing General Managers and future leaders., • Excellent commercial awareness across sales, labour, GP and profitability., • Strong operational instincts and attention to detail., • The ability to identify and resolve people and operational issues quickly., • Experience working across larger towns or cities., • Ideally, experience supporting or leading new openings. A full-service restaurant background is important. This is not a remote, spreadsheet-led operations role and would be less suited to someone coming purely from QSR or counter-service environments. This role needs someone who understands that great operations are built around great people. You’ll be comfortable walking into a restaurant and quickly getting a feel for the team, the culture and the standards. You’ll know when to coach from a distance and when to get directly involved. • Hands‑on without micromanaging., • Commercially driven but people-focused., • Calm under pressure., • Highly accountable., • Detail‑oriented., • Strong at building trust with both site teams and senior leadership., • Honest and transparent in their communication. Integrity is particularly important. The senior leadership team wants someone they can trust to give an accurate picture of what is happening across the region, even when the message is difficult. This is genuinely high‑volume hospitality. Individual restaurants can regularly deliver £70k–£100k+ weeks, with peak periods significantly higher. The operation combines the pace of QSR with full restaurant service, meaning large teams, busy services and restaurants turning several times throughout the day. You’ll need to be comfortable operating in an environment where pace, standards and guest expectations are all high. The group has an established growth plan and is targeting approximately 17 sites over the next few years, with further openings planned across major UK cities. As the estate grows, so will the operational structure. For the right person, there is genuine scope to grow into more senior operational leadership over time. There may also be longer-term opportunities to support international, franchise or joint‑venture projects as the business develops. This is a strong opportunity for someone who wants to join a growing restaurant business at an important stage in its journey. You’ll be joining a company with: • A healthy new‑opening pipeline., • Experienced senior leadership., • A genuine focus on internal progression., • A founder‑led culture., • High levels of operational autonomy., • Clear scope for future progression. If you’re an experienced multi‑site restaurant operator who loves fast‑paced hospitality, developing people and helping grow a successful brand, this is a role worth exploring. #J-18808-Ljbffr

Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail! We are currently seeking a Customer Success Executive, a role in which you will be a supportive partner for our customers at every stage of the buying process. Focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer queries, and assisting the sales team with upsells and renewals. Adopting a customer-first strategy, the customer success team own end-to-end management of customer queries and complaints and provide product performance and best practices to our car dealers. Reports To: Customer Success Manager Contract Type: Fixed Term Contract (12 months) Location: Richmond UK, Hybrid • Being the first point of contact for dealer questions by email and phone, and making outbound calls to follow up on queries and new leads, all within our agreed response times, • Building strong relationships with the dealers you look after, so they get real value from Cazoo and want to stay with us, • Owning each query from start to finish: working with our tech and operations teams to fix it, and keeping the dealer updated until it's sorted, • Sharing product updates, newsletters and useful insights, and running training sessions so dealers know how to use new features, • Spotting where a dealer could get more from Cazoo, or where they might be thinking of leaving, and flagging it to the sales team, • Passing on what dealers tell you, so their feedback shapes how we improve, • Helping out on other projects when the team needs a hand Along the way, you'll get to know our internal systems inside out and keep up with what's happening across the used car market. • Enjoy talking to new people and building relationships that last, • Stay patient and calm when someone's frustrated, and genuinely want to get things sorted for them, • Write and speak clearly, whether that's a quick email or talking someone through a new feature on the phone, • Look for the fix, rather than the reason something can't be done, • Keep on top of a busy workload without anything slipping through the cracks, • Pick up new systems quickly and feel comfortable with the technical side of things, • Think commercially, and notice when a conversation could turn into an opportunity At Cazoo, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready? Here’s how we back you: • We offer an annual bonus scheme or commission plans for our Commercial team., • We more than match your commitment to your pension, so when you contribute 6% , we put in 9%, taking your total up to 15% of your base salary., • Quarterly value-led awards with generous cash prizes., • Referral Bonus: Recommend a colleague, get £2,000., • 25 days (plus bank holidays) - Please note Commercial sales teams take 3 days between Christmas and New Year for shut down, • Hybrid role, two days a week based in our Richmond office, • Family Enhanced leave after 6 months of service:, • Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,., • Paternity/Non-birth Parent Leave: 12 weeks at 100% pay., • Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you., • AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions., • Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care., • Private GP: 24/7 digital access via Help@Hand., • Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life, • Life Assurance: 4x basic salary covered by Unum., • Specialist Support: Free counseling and menopause/fertility support via Peppy. We hired you for your talent, and we’re committed to helping you expand it. • Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development., • Company issued laptop., • Perks@Work: Discounts at over 30,000 retailers and entertainment venues., • Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes., • Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style., • Free food & drinks in the office., • We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action. The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself. #J-18808-Ljbffr

COREcruitment Ltd is seeking a Restaurant General Manager for a brand-new opening in a high-volume casual dining setting. You will take ownership of the restaurant’s P&L, drive revenue and labour efficiency, and establish strong systems and culture from day one. You will recruit, train and develop a management and front-line team, focus on delivering outstanding guest experiences, maintain food safety and service standards, and collaborate with senior leadership to deliver the wider business #J-18808-Ljbffr

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we've been part of some of the UK's most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you'll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we're looking for a Deputy General Manager to join out team. Location: London, Salary: £39400 per annum Working Pattern: 5 over 7 days, 40 hours per week Key responsibilities: Team Leadership Supervise, motivate, and coach front-of-house teams to ensure productivity, high morale, and exceptional service delivery. Service Standards Maintain high standards of food presentation, speed of service, cleanliness, and customer care in line with Compass and HRP expectations. Training and Development Support the onboarding, induction, and continuous training of new and existing team members, promoting a culture of learning and service excellence. Health & Safety Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site. Guest Experience Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality. Collaboration Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site. What's in it for you? Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Personal Development and Training opportunities Life assurance scheme Pension scheme Holiday allowance A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion Family friendly support A holiday purchase scheme Regular social events and communication with our leaders Volunteering days Recognition schemes and people award Long service awards Access to some great high street discount vouchers Job Reference: com/2808/47609001/52830351/SU #Gather and Gather Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ