Guest service manager jobs in Newcastle Upon TyneCreate job alerts

Hospitality & Events Assistant ManagerTemporary 3 month positionKingston Park Full time Role The Stadium Hospitality & Events Assistant Manager plays a key role in delivering first-class hospitality and events across the stadium. Supporting the Conference & Events Manager, this role ensures exceptional guest experiences are delivered to all hospitality customers during matchdays, conferences, banqueting, and premium lounge operations. The role is hands-on, people-focused, and central to maintaining high standards in a fast-paced, high-volume environment.Key Responsibilities • Stadium Event Operations, support the operational delivery of hospitality events within the stadium, including matchday hospitality, conferences, banqueting, and events., • Oversee the setup, service, and breakdown of lounges, boxes, bars, kiosks, concourses, and event spaces, ensuring they are presented and maintained to the required standards., • Conduct pre-event checks to ensure all hospitality areas have sufficient staff, meet all requirements and are ready for guest arrival., • Act as an operational leader during high-capacity events, being visible and accessible across multiple zones., • Monitor service delivery in real time, addressing and escalating operational issues promptly to maintain the highest levels of service., • Provide hands-on support to staff during peak periods and major events, stepping in as required to ensure smooth operations., • Premium Guest Experience, ensure the highest brand standards and service excellence are delivered across all hospitality areas to create consistently outstanding guest experiences., • Act as a visible point of contact for hospitality guests, sponsors, and VIPs, overseeing area supervisors to resolve any issues promptly and professionally., • Oversee the operation and presentation of premium lounges, directors’ areas, and corporate boxes, ensuring a consistent, high-end experience., • Manage guest feedback on the day, responding appropriately and providing insights to the Conference & Events Manager to support continuous improvement., • Team Leadership & People Management, Lead, motivate, and support large teams of casual and permanent staff in a high-volume, fast-paced environment., • Promote a positive culture focused on customer service and teamwork., • Deliver clear, high-quality briefings and allocate tasks effectively across different areas and shifts., • Support rota planning and staffing levels, including on-the-day adjustments and deployment of team members across lounges, bars, and event spaces., • Ensure all staff working in hospitality areas understand and consistently deliver against service standards, brand values, and stadium policies., • Act as an escalation point for supervisors, team leaders, and catering in dealing with guest issues or operational challenges., • Provide day-to-day supervision, support, and guidance to the Cellar Operator & Conference & Events PorterQualifications & Experience, • Experience working within a stadium, arena or large-venue hospitality., • Proven track record of delivering high-standard customer service in fast-paced environments., • Supervisory/management experience is essential, experience managing casual/event-day staff would be an advantage., • Food safety training is essential, first aid and health & safety training is advantageous.If you have the above skillset and experience please don not hesitate to apply or contact Angela Sinton on for moe information.

Events Assistant Manager Location: Newcastle upon Tyne (on site)Contract Length: 3 to 6 monthsSalary: £30,000 - £35,000 per annumHours: Full timeReed Newcastle is proud to be working on behalf of a leading client to recruit an Events Assistant Manager. This is an exciting opportunity to join a fast-paced, high-volume environment delivering exceptional hospitality across major events. This is a 3–6-month temporary assignment initially with the opportunity to go permanent for the right candidate. Key Responsibilities • Support the delivery of hospitality operations across lounges, bars, corporate boxes, and event spaces, • Lead from the front during busy events, ensuring smooth and efficient service, • Oversee set-up, service, and breakdown, with thorough pre-event checks, • Monitor guest experience in real time, resolving issues quickly and professionally, • Collaborate with internal teams including kitchen, operations, security, and facilities, • Ensure compliance with health & safety, food safety, and licensing standards Guest Experience • Deliver consistently high service standards across all hospitality areas, • Act as a key contact for VIPs, sponsors, and corporate guests, • Oversee premium areas to ensure a high-end, seamless experience Team Leadership • Lead, motivate, and support teams of casual and permanent staff, • Deliver clear briefings and manage staffing levels effectively, • Act as an escalation point for operational and guest issues, • Support back-of-house logistics, including cellar operations About You • Experience within large venue, or high-volume hospitality, • Proven leadership and team management experience, • Strong organisational skills and ability to perform under pressure, • Passionate about delivering excellent customer service, • Flexible to work evenings, weekends, and event days, • Food safety certification (essential) If you think this could be the right role for you, please apply today!

A Day in the Life of a Guest Service Manager at Our Hotel. A people‑person with front desk or guest services experience, and ideally some leadership skills under their belt. Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great

Lead and inspire your team to deliver exceptional guest service, offering coaching and guidance where needed. In this role, you’re not just managing a team; you’re shaping experiences that guests will remember long after they leave. Welcome every guest with warmth, ensuring their experience is s

The Ned is seeking a Floor Manager for Ned’s Club Upstairs, overseeing operations and ensuring exceptional service for our members. Applicants should have supervisory experience and a passion for delivering outstanding guest experiences.

As part of The Ivy Collection, you will support the General Manager in the daily management of the restaurant and lead the team to ensure exceptional guest service. Ivy Restaurants Ltd is looking for a passionate Assistant General Manager to join our dynamic team in Greater London.

Brasserie Dubillot is seeking a Floor Manager to ensure exceptional service quality at our new location in Chelsea. As the guardian of service, you will lead training sessions and coach staff while delivering consistent hospitality to every guest.

Responsibilities include overseeing daily operations, ensuring guest satisfaction, and driving operational efficiency. Limited is seeking a Food & Beverage Manager to lead the team at Locke (Broken Wharf, London). This role requires strong leadership skills and a commitment to high service standards

Leonardo Royal Hotel Birmingham is seeking a Guest Relation Manager to ensure exceptional guest service and team leadership. The role includes managing recruitment, resolving guest complaints, and compliance with company policies.

Providing excellent customer service to residents and guests. You will open and close the facility, deliver group exercise classes, personal training and other services, and always be on top of your game-making sure you give your all to help residents make the most of their time within the spa. Gym

Resolving guest concerns and issues promptly, ensuring guest satisfaction. Coordinating with other hotel departments to ensure a smooth flow of information and guest services. Customer service experience, with a strong commitment to delivering exceptional service.

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL. Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met. Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.

The Grand - York is seeking a Guest Service Manager to lead front desk operations and inspire a team dedicated to exceptional guest service. In this role, you will warmly welcome guests and ensure their experiences are smooth and memorable. Ideal candidates will possess proven leadership skills, ada

Chartwells Independent is seeking a Deputy General Manager at a prestigious corporate site in Greater London. The role involves overseeing daily food and hospitality services, ensuring high standards are met, and managing a team of 7.

The Guest Service Manager will be an integral part of the day-to-day running and expansion of the hotel. As the Guest Service Manager, your responsibilities will include:. Customer service experience, with a strong commitment to delivering exceptional service.

Cairn Group is hiring a Guest Experience Manager at The Gantry in Greater London. This role focuses on delivering exceptional customer service, creating a welcoming atmosphere for all guests, and managing inquiries efficiently. The ideal candidate is passionate about exceeding guest expectations, wi

Chartwells Independent is seeking a Deputy General Manager at a prestigious corporate site in Greater London. The role involves overseeing daily food and hospitality services, ensuring high standards are met, and managing a team of 7.

You will be responsible for ensuring exceptional guest experiences and smooth operations while meeting financial goals. The ideal candidate will have a proven track record in hospitality management, leadership skills, and the ability to maintain high service standards. Le Strange Arms is seeking a p

Meliá Hotels International is seeking a Guest Experience Agent to ensure excellence in customer satisfaction by personalising experiences and managing guest interactions.

Good communication and guest service skills with the ability to handle guest enquiries professionally. AN EVENING IN THE LIFE OF A NIGHT GUEST SERVICES MANAGER AT OUR HOTEL. Leading the overnight operation of the hotel and ensuring the highest standards of guest service and safety.

Managers or Chefs to the company.

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

To assist in the provision of a high quality cleaning service within Council buildings.

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

Join our One Great Team here at Haven as a Carpet & Upholstery Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!. Using professional equipment and techniques, you'll clean carpets, sofas, curtains, and other upholstery items, helping us keep o

To assist in the provision of a high quality cleaning service within Council buildings.

Due to our continued growth, we now have an exciting opportunity for a part-time Cleaner to join our business working in a retail environment in Newcastle Upon Tyne NE8 3BA.Experience is preferred but not essential as we will invest in your training and development, while giving access to education

To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Casual Cleaner to join our centre. A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

To carry out any task deemed necessary by the Operations Manager. Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business.

Multi-Drop Driver/ Warehouse Operative.Temporary - ASAP, Full Time (40+ hours per week).Adecco Romford & London East are recruiting for a reliable and hardworking Multi-Drop Driver/ Warehouse Operative to join a busy organisation.This is a varied role combining multi-drop deliveries with warehou

Baltic Recruitment are currently looking for warehouse operatives and production operatives for respected companies in and around the Washington area.Operating manufacturing machines.Load and unloading finished products onto the production line.Overtime throughout the week available.Ability to carry

Work Strata is recruiting Warehouse Operatives on behalf of a fast-growing food production company based in Sunderland.Due to increasing demand, we are looking for reliable and motivated individuals to join a busy and supportive warehouse team.This is a fantastic opportunity to secure long-term, sta

Join us at Clarks, where we've been creating quality footwear for over 200 years.We're looking for an inspiring.UK stores and deliver an exceptional shopping experience to our customers.To provide a great consumer experience in store whilst delivering set targets and KPIs.Effectively selling shoes a

Healthcare Support Worker - 12-Hour Shifts (Complex Care).Superior Healthcare is recruiting.The client also has neurological bowel needs and requires a hoist for all transfers and saf.

Coordinate and support aftercare and client service requests. Previous experience in retail, sales support, customer service, or luxury hospitality. If you're looking to combine outstanding customer service with a passion for luxury and history, we'd love to hear from you.

We require a person of high standards, elegance and integrity, with a passion for customer service.

Reporting to the General Manager and Sales Managers, you will play a key role in driving new business development and nurturing existing client accounts. Clear progression path to a Sales Manager role within the company. Assistant Sales and Marketing Manager – Japanese Speaking.

The successful candidate will be a brand ambassador, delivering an elevated and personalised service while driving sales performance and supporting the wider boutique team. Passionate about fashion, styling, and delivering premium service.