94 Best guest service manager Jobs in Greenford (May 2026)

Reception Manager We're looking for an experienced and charismatic Reception Manager to lead our reception team (multi sites South Kensington, Battersea and Richmond) and ensure every guest enjoys a seamless, personalised experience. You will be the first and last point of contact for our guests, setting the tone for their visit and leaving a lasting impression. About the role • Lead, train, and inspire the reception team, • Manage reservations, enquiries, VIPs, and guest flow, • Build strong relationships with guests, ensuring memorable experiences, • Support wider restaurant operations during peak periods, • Maintain accurate reservation systems and procedures About You • Minimum 4 years' experience in a similar role in a fast-paced environment, • Confident using SevenRooms and/or OpenTable, • Passionate about hospitality with excellent service standards and attention to detail, • Strong leadership, mentoring, and delegation skills, • Flexible, team-oriented, and resilient under pressure Be part of our team Here at Brindisa, our food is homely and authentic, with flavour always being the key factor. Above all, our food is about sharing. We celebrate the culture and dining experience of small plates. We have a direct relationship with all our suppliers, bringing their ethos and quality to the table. We offer: • 28-day holiday, • 35% discounts in our restaurants and our retail offerings, • childcare vouchers, • cycle to work scheme, • Refer a friend reward, • opportunity to progress within the business across our sites, • opportunity for trips to Spain to meet our producers

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Fable

Pub Assistant Manager

2 days ago

Full-time

Richmond

Location: The Greyhound Kew, Kew, London Start Date: 01/06/2026 Salary: Competitive, based on experience About Us The Greyhound Kew is a beloved local pub that, a year into its exciting new chapter, has firmly re-established itself in the heart of the community. Blending traditional charm with fresh, modern energy, we are proud of what we have built so far and are focused on continuing to grow. We are looking for a passionate, hands-on Assistant Manager to join our established team at this exciting milestone and help lead the venue into its next phase of success. The Role As the Assistant Manager of The Greyhound Kew, you’ll work closely with the management team and ownership to keep the pub growing and running seamlessly. You’ll be a key presence on the floor, motivating the team, running busy shifts, and ensuring every guest leaves happy. This is a brilliant opportunity for a dedicated hospitality professional looking to take ownership of daily operations, develop their leadership skills, and maintain a venue that is a true hub for the local community. Key Responsibilities • Run day-to-day shifts with high energy, taking full responsibility for the pub in the manager's absence., • Help recruit, train, and mentor a dynamic, welcoming front-of-house and bar team., • Maintain exceptionally high standards of customer service, cleanliness, and health and safety compliance., • Assist with back-of-house administration, including stock control, ordering, and line cleaning., • Support the planning and execution of events, match-day promotions, and social media initiatives., • Lead by example on the floor, bringing positivity and professionalism to every service. Requirements • Previous supervisory or assistant management experience in a busy pub, bar, or restaurant environment., • A natural motivator with strong communication skills and a hands-on approach to leadership., • Confident running busy floor and bar services under pressure., • Must be local to Kew or the surrounding areas for easy travel., • Excellent organizational skills and a keen eye for detail., • Holding a Personal Licence is highly desirable (or a willingness to obtain one quickly). Why Join Us? • Be a key part of an established pub hitting its stride and looking toward future growth., • Great opportunity to develop your career with room for future growth into a General Manager role., • Work alongside supportive, enthusiastic ownership., • Competitive pay and a rewarding, collaborative work environment.

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Genuine restaurants limited

Head Waiter / Waitress

The Head Waiter is responsible for leading a section of the floor, ensuring excellent service delivery while supporting the wider team. They act as a senior presence during service, helping to maintain standards, guide team members and create a positive, organised and guest-focused environment. This role focuses on strong execution, attention to detail and early leadership behaviours, forming a pathway into management. The “C” Principles The Head Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Head Waiter consistently demonstrates: • Strong service leadership – leads their section with confidence, • Positive attitude – sets the tone for the team during service, • Good communication – supports clarity and teamwork, • Organisation – keeps service flowing smoothly, • Attention to detail – ensures high standards are maintained, • Supportive mindset – helps develop and guide junior team members, • Reliability – delivers consistent performance Key Responsibilities Section Leadership & Service • Take ownership of a section during service, • Ensure smooth, organised and efficient service delivery, • Maintain high standards of presentation, timing and guest interaction, • Support the team in delivering consistent service Guest Experience • Build rapport with guests and create a welcoming experience, • Ensure guests feel looked after and valued, • Handle basic guest concerns confidently and professionally, • Support a positive and engaging atmosphere on the floor Team Support • Support and guide junior team members during service, • Lead by example in behaviour, service standards and professionalism, • Assist with training and onboarding of new team members, • Encourage teamwork and positive communication Organisation & Service Preparation • Ensure section readiness before service, • Maintain cleanliness and organisation throughout shifts, • Support smooth transitions between courses and service stages, • Assist with opening and closing procedures Standards & Compliance • Follow company service standards and procedures, • Maintain health & safety and cleanliness standards, • Ensure correct handling of food, drinks and allergens, • Uphold professional presentation and hygiene standards Collaboration & Communication • Communicate clearly with team members and management, • Work closely with BOH to ensure smooth service flow, • Support a strong team culture across the restaurant, • Raise issues early and contribute solutions Problem Solving • Respond quickly to service challenges within their section, • Support the team during busy periods, • Maintain composure and professionalism at all times, • Escalate issues where necessary What Success Looks Like in This Role • A well-run section with smooth, consistent service, • Strong guest interaction and positive feedback, • Junior team members feel supported and guided, • High standards of organisation and attention to detail, • Readiness to progress into an Assistant Restaurant Manager role

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Imperial Team Ltd/Imperial Bamboo

White City, Hammersmith and Fulham

.Join the Most Luxurious Bedding Brand in the UK – Become a Luxury Brand Ambassador at Imperial Bamboo! Are you ready to work for one of the most talked-about and admired luxury brands in the UK? Do you have a magnetic personality, love to engage with people, and thrive in a fast-paced retail environment? This is not just a job – it’s a chance to represent a brand that redefines sleep luxury! At Imperial Bamboo, we specialise in exquisitely crafted bamboo mattresses, pillows, and bed linen – bringing comfort, style, and sustainability into the homes of thousands across the UK. As demand grows, so does our team – and we’re looking for vibrant, passionate, and confident individuals to join our retail family. Why This Role is Unmissable: We’re not just hiring a Retail Sales Consultant – we’re looking for our next Luxury Brand Ambassador, someone who embodies elegance, passion, and excellence. This is your opportunity to shine on one of the UK’s most prestigious retail stages: Westfield Stratford, London. What You'll Do – and Love Doing: Represent the Imperial Bamboo brand with confidence, style, and expertise Provide VIP-level customer service to every guest – make their experience unforgettable Become a product expert – passionately explaining the benefits of our luxurious bamboo bedding Meet and exceed sales goals – we reward success generously Maintain a stunning, on-brand display that showcases the beauty of our collection Manage your till, stock, and daily sales like a pro Support team success with collaboration, ideas, and positive energy What We’re Looking For: A naturally engaging personality and strong people skills A proven background in retail or sales (luxury retail is a bonus) Passion for bedding, home design, wellness, or luxury lifestyle products Organised, proactive, and focused on delivering a 5-star experience Excellent presentation, communication, and attention to detail What You’ll Get: A competitive salary + performance-based bonuses This role is self employed job working times 5 days per week ,the salary is build up from daily payment + high commision Training and support to help you succeed and grow An inspiring work environment with a luxury brand that’s going places The chance to be part of a brand people love and trust Location: Westfield White City, London( in front of White house company store) Schedule: Full-time, 5 days per week If you’re driven, stylish, and ready to turn every interaction into a luxury experience, then this is the opportunity you've been waiting for. Apply now – join Imperial Bamboo and help shape the future of luxury bedding in the UK. Due to the high number of applications expected, we will only contact shortlisted candidates. Thank you for your understanding. MINIMUM 40 HOURS REQUIRED FOR THE JOB ROLE

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Genuine restaurants limited

Role Purpose The Waiter is responsible for delivering a warm, attentive and consistent guest experience, ensuring that every guest feels welcomed, looked after and valued. This role focuses on building rapport with guests, maintaining strong service standards and working collaboratively with the team to ensure smooth and efficient service. The Waiter plays a key role in creating memorable experiences that encourage guests to return. The “C” Principles The Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Head Waiter / Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Waiter consistently demonstrates: • Guest-focused mindset – prioritises guest experience at all times, • Strong communication – listens actively and communicates clearly, • Positive attitude – creates an engaging and welcoming atmosphere, • Attention to detail – ensures accuracy and consistency in service, • Teamwork – supports colleagues and contributes to smooth service, • Organisation – manages their section effectively, • Resilience – performs well during busy service periods Key Responsibilities Guest Experience & Service Delivery • Deliver friendly, attentive and professional service to all guests, • Build rapport and create a welcoming, engaging experience, • Take orders accurately and confidently, • Ensure guests feel looked after throughout their visit, • Anticipate guest needs and respond proactively Service Standards & Execution • Maintain high standards of service, presentation and professionalism, • Ensure food and drinks are served correctly and efficiently, • Follow company service steps and procedures consistently, • Manage timing of service to ensure a smooth guest journey Section Management • Take responsibility for a section during service, • Ensure tables are clean, organised and ready for guests, • Monitor guest needs and maintain awareness of the section at all times, • Support smooth transitions between courses and table turns Teamwork & Communication • Communicate clearly with BOH and FOH teams, • Support runners, head waiters and managers during service, • Contribute to a positive, respectful and team-focused environment, • Ask for support when needed and offer help to others Organisation & Cleanliness • Maintain cleanliness and organisation of the floor and service areas, • Support opening and closing duties, • Ensure stations are stocked and ready for service, • Follow hygiene and presentation standards at all times Compliance & Standards • Follow all company policies and procedures, • Maintain awareness of allergens and dietary requirements, • Ensure responsible service of food and beverages, • Uphold professional appearance and conduct Problem Solving • Respond calmly and professionally to guest requests or concerns, • Resolve minor issues independently where possible, • Escalate more complex issues to senior team members, • Maintain composure during busy periods

Join the Sun: Where the true you thrives and diversity is embraced. At the Sun we don't just offer jobs, we invite you to celebrate your authentic self. Our core values – doing things the right way, & celebrating individuality define the essence of who we are. Our team is buzzing and the atmosphere is always great! We are looking for someone with a passion for hospitality and a can-do attitude. Ability to keep team spirits high and guests happy. ·A hands-on leader with a positive attitude. Assist in training and guiding new team members. ·Great communication skills Passion for fresh food, great wines, and engaging service

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La Petite Bretagne

Head chef / chef de cuisine

La Petite Bretagne – Hammersmith, London W6 Full-time | Permanent | Immediate Start Available La Petite Bretagne is an established and respected French crêperie in the heart of Hammersmith, known for authentic crêpes, galettes, warm hospitality, and consistently high standards. After many successful years with us, our long-standing chef is moving on to a new chapter, and we are now looking for a talented, hands-on Head Chef to lead our kitchen. This is an excellent opportunity for a chef with strong crêperie experience who is looking for more than just a job: a role with stability, autonomy, responsibility, and real influence within a well-run business. About the role As Head Chef, you will take the lead in the day-to-day running of the kitchen, maintaining excellent food quality, strong organisation, and a disciplined but positive team culture. You will work closely with the General Manager / Owner and play an important role in maintaining standards, developing seasonal ideas, and ensuring the kitchen operates efficiently and consistently at every service. This role would suit a chef who takes pride in quality, understands cost control, leads by example, and values both structure and autonomy. Key responsibilities • Prepare and cook authentic French crêpes and galettes to a consistently high standard, • Maintain excellent presentation, taste, portioning, and consistency, • Lead, organise, and support a small kitchen team, • Train team members and help build strong kitchen discipline and communication, • Manage ordering, stock control, and inventory carefully, • Minimise waste and maintain a strong awareness of food cost and efficiency, • Contribute to seasonal specials and support menu refinement, • Ensure high standards of cleanliness, hygiene, and food safety at all times, • Work closely with management to ensure smooth daily service and a well-run operation What we are looking for • Proven experiences, • A confident and skilled chef with high personal standards, • Previous experience leading, supervising, or training a kitchen team, • Strong organisational skills and the ability to remain calm under pressure, • A good understanding of stock management, waste control, and kitchen efficiency, • A positive attitude, strong work ethic, and sense of responsibility, • Pride in consistency, detail, and guest satisfaction, • Food safety knowledge or certification, • French language skills are a plus, but not essential What we offer • Competitive salary, • Service charge, • Private medical insurance, • Company pension, • Free staff meal on shift, • Five shifts per week, • Autonomy in organising the kitchen rota, • Kitchen closes at 21:30, offering a far better work-life balance than most late-night hospitality operations, • A stable, long-term opportunity within an established and respected business, • A genuine leadership role with the opportunity to contribute to seasonal specials and menu development.

We are looking for an experienced and motivated Restaurant Supervisor / Head Waiter to join our team. This role is perfect for someone who is passionate about hospitality, thrives in a fast-paced environment, and has strong leadership skills. Key Responsibilities: • Oversee daily front-of-house operations, • Lead, train, and motivate the waiting staff, • Ensure excellent customer service and guest satisfaction, • Handle customer queries, complaints, and special requests professionally, • Coordinate with kitchen staff to ensure smooth service, • Manage reservations, seating, and table turnover efficiently, • Maintain high standards of hygiene, presentation, and service, • Assist with opening and closing duties Requirements: • Previous experience in a similar role (Supervisor / Head Waiter), • Strong leadership and communication skills, • Excellent customer service and problem-solving abilities, • Ability to work under pressure in a busy environment, • Flexible availability, including evenings and weekends, • Good knowledge of food, beverages, and service standards

We are looking for a reliable and friendly Event Assistant to help manage our phone case service at weddings and events, mainly at Milan Palace. This role involves setting up our phone case station, assisting guests, and managing the cases throughout the event. 🛠️ Responsibilities • Set up phone case station before the event starts, • Assist guests with placing their phones into lockable pouches, • Use the unlocking magnet when required, • Ensure everything runs smoothly during the event, • Stay present and monitor the station throughout, • Pack down equipment at the end of the event ⏰ Working Hours • Typically 5:00 PM – 12:00 AM, • Mostly weekends (weddings/events), • Flexible shifts depending on bookings

• Making drinks, • Preparing classic cocktails (like a Mojito or Martini) and creating new ones using spirits, liqueurs, syrups, and fresh ingredients., • Customer service, • Talking with guests, recommending drinks, and creating a welcoming atmosphere at the bar., • Bar setup & maintenance, • Keeping the bar clean, stocked, and organised (glassware, ice, garnishes, spirits)., • Handling payments, • Taking orders, managing tabs, and processing payments., • Knowledge of drinks, • Understanding flavour combinations, alcohol types, and presentation.

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Le Vacherin

Restaurant Waiter / Waitress

Join our dynamic team as a Restaurant Waiter at Le Vacherin in the heart of Acton Green. We are seeking strong and enthusiastic individuals who are eager to deliver exceptional service in a friendly, welcoming, and efficient manner. You will play a crucial role in creating a wonderful experience for our guests by welcoming them, building rapport, and assisting with wine and food selections. Knowledge of basic cocktails and the ability to manage a section independently are essential. Responsibilities Include: • Welcoming guests and taking orders, • Serving beverages, including wine service, • Maintaining a clean and safe work environment, • Assisting guests with food and beverage choices, • Setting tablecloths, decanting wines, and having good menu knowledge Ideal Candidate: • Excellent communication skills, • Experience in a busy, high-end restaurant, • Friendly, professional, and a good team player, • Punctual and takes pride in appearance and hygiene Compensation & Benefits: • £14.00 – £14.50 per hour plus service charge, • Gratuity is split among team members, enhancing the hourly wage. Cash tips are left for waiters in the section., • Opportunities for wine courses and Health & Safety certifications, • Private pension and 50% discount on staff visits Shifts & Availability: • 12 pm to 3 pm, 6 pm to close, 5 days a week, with flexibility for part-time or ad hoc shifts Become part of our award-winning team where every day is unique, and help us craft exceptional experiences for our guests.

Location: Kew Village Start Date: Immediately Salary: Competitive, based on experience About Us: A fresh culinary chapter is beginning in the heart of Kew. We are an ambitious new opening focusing on a vibrant brunch service by day and a sophisticated small plates menu by night. Our mission is to blend artisanal ingredients with creative flair in a high-energy, beautiful space. We are building our founding kitchen team from the ground up and are looking for passionate, forward-thinking chefs who want to make their mark on the Richmond food scene. The Roles: We are recruiting for all levels, including Head Chef, Sous Chefs, Junior Sous, CDPs, and Commis Chefs. Whether you are an experienced leader ready to run the pass or a rising talent, you will play a vital role in launching this new concept. You will work in a collaborative environment where creativity is encouraged, and the standards are high. Key Responsibilities (Role Dependent): -Head Chef: Lead the kitchen launch, design seasonal menus, manage GP margins, and mentor the full brigade. -Sous Chef: Support the Head Chef in daily operations, kitchen management, and team leadership. -All Levels: Prepare and present innovative brunch dishes and refined small plates to a consistently high standard. -Operational Excellence: Maintain rigorous hygiene, food safety, and HACCP compliance. -Stock & Prep: Manage fresh produce and daily prep lists to ensure zero waste and peak quality. -Collaboration: Work as a cohesive unit to deliver a seamless guest experience during high-volume services. Requirements • Proven experience in a fast-paced kitchen (specific role requirements depending on level)., • A genuine passion for modern brunch culture and contemporary small plates., • Strong organisational skills and a "can-do" attitude essential for a new opening., • Ability to remain calm and professional under pressure., • Local to Kew or surrounding areas is highly preferred., • Valid Food Hygiene certification., • Why Join Us?, • Growth: Be part of a brand-new launch—see your influence on the menu and culture from Day 1., • Progression: We prioritise internal promotion as we grow., • Environment: A supportive, professional, and dynamic workplace that values creative input., • Balance: Competitive pay and a focus on building a sustainable team culture.

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Amelia's House • North Acton

Experienced bartender with a strong background in high-volume, fast-paced environments. Skilled in mixing a wide variety of cocktails, providing excellent customer service, and managing bar inventory. Known for maintaining a clean, organized bar and creating a welcoming atmosphere for guests. Proven ability to multitask efficiently, handle cash and POS transactions accurately, and stay calm under pressure. Dedicated to ensuring guest satisfaction and building repeat business through friendly, professional service.

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