Guest service manager jobs in TelfordCreate job alerts

Summary \n As a Business Service Assistant, you'll be involved in lots of different tasks as you support the day-to-day running of the office. This is a busy and varied job, and no two days will be the same. You’ll have an important part to play in your team meeting its goals, so you’ll always be looking at how you can offer help where needed. \n Salary: £13.25 per hour \n Contract Duration: Permanent \n Working Hours: You’ll work 15 hours per week, including some weekends. The typical working pattern will be discussed and agreed with the successful candidates. \n Provisional Interview Date: Thursday 29th October \n For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. \n What it's like to work here \n You will join a welcoming community of people who want to share Ironbridge and its stories, history and nature with our supporters. Ironbridge Gorge is newly opened under the National Trust, and this is a unique and exciting opportunity to join the team as we explore the next chapter for the sites. \n Reporting to the Business Services Coordinator and Operations Manager, you’ll be part of a small team delivering exceptional customer service to staff, visitors and contractors. \n What you'll be doing \n This is a busy place with a lot going on, and no two days are the same. You'll play a key role in supporting day-to-day operations and will often be the first person people see when they visit the office, or speak to when contacting the property. As a result, your advice and experience will be valued by colleagues across the wider team. \n You’ll be responsible for both internal and external enquiries, managing the property phone and email systems as well as the property calendars. You’ll work with a small team to ensure group bookings, general enquiries, property supplies, compliance and services, including cash reconciliation and banking, are managed in a proactive and visitor focussed way. \n You'll also build and maintain positive relationships with local supporter groups, contractors, suppliers, and other external stakeholders, while engaging with visitors as part of the role. \n You can view the full role profile for this role in the document attached. You?don't?need to have?all?the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of?what’s?possible in this role.? \n Who we're looking for \n We'd love to hear from you if you are: \n\n • focused on giving great service to everyone you meet \n, • a team player, but also happy to work on your own initiative \n, • well-organised and adaptable \n, • willing to learn new skills\n, • comfortable using IT packages\n\n The package \n The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. \n -Substantial pension scheme of up to 10% basic salary \n -Free entry to National Trust places for you, a guest and your children (under 18) \n -Rental deposit loan scheme \n -Season ticket loan \n -EV car lease scheme (for roles that meet the salary criteria) \n -Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts \n -Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. \n -Flexible working whenever possible \n -Employee assistance programme \n -Free parking at most Trust places \n Click here to find out more about the benefits we offer to support you.

Ensuring that the hotel is ready and in great shape for guests in the morning. Guest Service Manager - Nights and will work closely with the entire hotel team. As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficien

Delta Hotels by Marriott Bristol City Centre is seeking a proactive Front Office Manager to lead the reception and guest services team, ensuring a welcoming, professional environment from arrival to departure and consistently delivering outstanding guest experiences. You will coach and develop front-office colleagues, manage staffing and performance, collaborate with other departments, and uphold the hotel’s service standards while driving continuous improvement and guest satisfaction across #J-18808-Ljbffr

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity. Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both. But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest. We have an exciting opportunity within our Front Office team for a Night Manager, where you will be responsible for managing the night operations and ensuring the Front Office runs smoothly and efficiently whilst delivering exceptional guest experiences. You will be: • Serving as the Manager on Duty, overseeing all hotel operations during overnight, • Ensuring the highest levels of hospitality and service are provided and promoting a welcoming environment for our guests, • Handling guest enquiries and complaints professionally and resolving issues promptly and effectively, • Co-ordinating the smooth transition of information from the Night team to the Day team, • Ensuring the night audits are completed accurately, • Overseeing the smooth running of financial related duties, • Assisting with HR related activities including payroll and recruitment, • Supporting and developing supervisors and team members, • Ensuring the safety, security and wellbeing of our guests throughout the night We are looking for an experienced and confident Night Manager who is passionate about delivering exceptional guest service. You will have previous hotel or front office management experience with an understanding of night audit procedures and health and safety. You will have excellent communication and problem‑solving skills and have a proactive approach to ensuring our guests have a safe, comfortable and memorable stay. • Training programs and opportunities for career growth within an international brand, • Global Hotel discount scheme across all Marriott brands, • Complimentary Hotel gym membership, • Staff recognition programme, • Life assurance, • Meal on Duty, • Free Parking, • Discounts and much more… Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Delta Hotels by Marriott, Bristol City Centre! #J-18808-Ljbffr

Base Salary £45,000, car allowance £5,600 + 20% bonus Fully Remote - West of England Our client is an award-winning river cruise line known for exceptional service, and unforgettable guest experiences across Europe, Asia, Africa, and Latin America. Due to growth and expansion, they are now recruiting for a Business Development Manager for managing and developing travel trade agent relationships across the West of England - West Midlands and South West England. This role will focus heavily on generating revenue growth through retail and consortia travel agencies, strengthening partnerships, and increasing brand awareness and engagement within the travel trade. This is a highly visible, relationship-driven role that requires exceptional communication, commercial awareness, and presentation skills. This is a fully remote role covering the defined territory of the West of England - West Midlands and South West England. To be considered for the Cruise Business Development Manager role, applicants must have previous Business Development Management experience working with a luxury travel product - this is essential. • Develop and execute a strategic sales plan to grow revenue within the assigned territory, to achieve agreed sales targets., • Conduct regular in-person and virtual sales calls, training sessions, and product presentations with retail and consortia travel agents., • Identify new business opportunities and prospect new agency partners., • Monitor market performance, competitor activity, and regional trends to inform sales strategy., • Represent the company at trade shows, consumer events, ship visits, and regional travel trade activity., • Work with the UK marketing team to develop targeted trade marketing campaigns, incentives, and training materials., • Produce weekly and monthly sales reports, forecasts, and performance updates., • Previous account management or business development management experience within the travel industry is essential, • Good understanding of the UK retail travel industry or willingness to develop knowledge, • Ability to manage a defined sales territory, • Excellent presentation, training, and relationship-building skills., • Excellent planning and organisational skills, • Strong commercial acumen with the ability to analyse data and identify opportunities., • Relationship-builder with a consultative, solutions-focused approach., • Highly organised, initiative-taking and able to manage multiple priorities., • Base Salary of £45,000, • Car allowance of £5,600, • Bonus potential of up to 20% of base salary, • A company culture that promotes work life balance, • Free annual 7 day night cruise for 2 with full flights paid for, • Remote Working, • 23 days annual leave To apply for the position of Cruise Business Development Manager, please email your CV and a member of the team will be in contact to discuss your application. #J-18808-Ljbffr

We're currently recruiting in our Telford Central location. Working 32 hours per week, paying up to £13.86 per hour. You'll spend your shift helping guests, leading your team and keeping the hotel running smoothly. One moment you might be helping reception with a guest query. The next, you could be supporting housekeeping, checking rooms, helping during a busy breakfast service or briefing the team before the next rush. If you enjoy leading from the front, solving problems and making things happen, this could be your next step. And if you'd like to become a Hotel Manager one day, this is a brilliant place to start. Pay: Up to £13.86 per hour Contract: Permanent – we don't do zero-hours contracts. Hours: 32 guaranteed hours per week. Location: Euston Way, Telford, Shropshire, TF3 4LY Shifts: Includes evenings, weekends and busy guest periods. As Duty Manager, you'll help lead the hotel during your shift. You'll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need. You'll: • Lead shifts across the hotel and deliver clear pre-shift briefings, • Support and coach team members throughout the day, • Help guests with questions and sort out problems, • Jump in to support different teams, from reception to the restaurant, • Spot issues early and put them right, • Help keep guests safe and the hotel running the way it should, • Work closely with the Hotel Manager and wider leadership team This isn't a role where you stand back and supervise. You'll be out on the floor, helping your team wherever you're needed. Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service. If you've led people before, we can teach you the hotel. • Team Leader, • Supervisor, • Shift Manager, • Assistant Manager Any role where you've been responsible for leading people in a busy customer-facing environment would suit us. What matters most is that you're confident making decisions, enjoy helping people and stay calm when things get busy. We're proud to be the UK's biggest hotel brand, but it's our people that make the difference. As a Duty Manager, you'll learn how an entire hotel operates – not just one department. You'll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role. If you're ambitious, we'll help you keep moving. • Permanent contract with guaranteed hours, • Full training and support from day one, • A clear career path with real opportunities to progress, • Whitbread Benefits Card – up to 60% off Premier Inn rooms, • Company pension and Save As You Earn scheme, • Discounts on shopping, travel, cinema, supermarkets and more, • Like being busy and working with people, • Enjoy leading by example, • Stay calm under pressure, • Take ownership instead of waiting to be asked, • Want a role where every day is different… …then we'd love to hear from you. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this. Job ref: 212775-4492 Advertised: 19 Sep 2026 #J-18808-Ljbffr

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. Location: Bristol Contract: Freelance, September 2026 – March 2027 (potential to extend) Pay: £16 per hour Working Pattern: Full‑time (job share considered); requires evenings, weekends, and public holiday availability. Shift pattern arranged to overlap with, and to cover for, the Event Manager (Site Manager) as needed. Reports to: Charlotte Potter, Producer – Fever (day‑to‑day line management from the Event Manager / SiteManager) Manages: Front‑of‑house staff (agency and in‑house); full management responsibility for all staff, including cleaners and front‑of‑house teams, when covering for the Event Manager during periods of leave We’re looking for a proactive and technically confident Assistant Site Manager to support the day‑to‑day running of our immersive VR experience in a high‑footfall Bristol venue. Working closely with the Event Manager, you’ll help keep the visitor experience running smoothly, staff well supported, and systems fully operational. This role also acts as key holiday and absence cover for the Event Manager (Site Manager), stepping up to take full responsibility for the venue — technical, operational, and people management — whenever they are away. You’ll need the confidence to run the site independently at short notice, alongside your regular assistant duties. • Support daily setup and shutdown of the VR experience, ensuring all systems, hardware, and software are fully operational., • Carry out pre‑opening checks (hardware calibration, environment readiness, content testing) alongside or inplace of the Event Manager., • Troubleshoot first‑line IT and technical issues on‑site (VR headsets, PCs, networking, displays), escalating to tech support partners where needed., • Monitor experience performance throughout the day, resolving disruptions or resets promptly., • Maintain stock of consumables (e.g., sanitisation wipes, headset liners) and uphold hygiene protocols., • Assist in keeping technical documentation up to date and support training of team members on troubleshooting procedures., • Help ensure the ground floor VR experience space is clean, safe, and visitor‑ready at all times., • Coordinate cleaning and reactive maintenance for the VR zone, including public and back‑of‑house areas., • Support queue management, timed entry, and visitor flow, particularly during peak periods., • Assist in line managing front‑of‑house staff, including agency team members, day to day., • Support daily staff briefings, rota coordination, and shift cover., • Model high standards of customer service and professionalism for the wider team., • Help train new team members on VR‑specific procedures, safety, and technical protocols., • Take full ownership of team management, rotas, and briefings during any period covering for the Event Manager, ensuring continuity of standards and cover., • Support daily safety and cleanliness walk‑arounds of the VR area., • Act as a trained first aider for the venue, leading incident response (first aid, equipment malfunctions, guest complaints), including full responsibility for this when covering for the Event Manager., • Help keep risk assessments for the VR zone up to date and log incidents or near misses., • Ensure staff are trained in relevant H&S procedures, including emergency evacuations and manual handling (if required)., • Help maintain a welcoming, engaging, and inclusive atmosphere for all guests., • Act as a point of escalation for visitor queries or complaints, and the main escalation point when covering for the Event Manager., • Support customer feedback mechanisms and feed insights back to the Producer and Event Manager., • Provide handovers to the Event Manager (or, during cover periods, directly to the Producer) covering technical issues, visitor numbers, and operational highlights., • Maintain accurate logs: staff attendance, incident reports, daily checklists, and maintenance tickets., • Ensure a clean handover back to the Event Manager after any period of holiday cover, flagging anything requiring follow‑up., • Current, valid First Aid at Work certification is required for this role., • Experience in live event, visitor attraction, or venue operations — preferably in immersive or tech‑driven environments., • Working knowledge of VR hardware/software and basic IT troubleshooting (e.g., Windows PCs, networks, Wi‑Fi, device calibration)., • Experience supporting or managing teams, including casual/agency staff, in high‑traffic public settings., • Comfortable stepping up to run a site independently at short notice, with strong organisational skills and a calm, solutions‑focused approach under pressure., • Confident communicator and team player who thrives in a fast‑paced, collaborative environment., • Working knowledge of health & safety regulations and customer service best practices., • Flexibility is essential: early starts, late finishes, and public holidays are part of the standard schedule., • Some Mondays/Tuesdays may be required for maintenance, special events, or staff training., • Holiday cover for the Event Manager should be expected on a periodic basis throughout the contract; specific dates to be agreed and scheduled in advance where possible. Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice #J-18808-Ljbffr

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both. We have an exciting opportunity within our Front Office team for a Night Manager, where you will be responsible for managing the night operations and ensuring the Front Office runs smoothly and efficiently whilst delivering exceptional guest experiences. • Serving as the Manager on Duty, overseeing all hotel operations during overnight, • Ensuring the highest levels of hospitality and service are provided and promoting a welcoming environment for our guests, • Handling guest enquiries and complaints professionally and resolving issues promptly and effectively, • Co-ordinating the smooth transition of information from the Night team to the Day team, • Ensuring the night audits are completed accurately, • Overseeing the smooth running of financial related duties, • Assisting with HR related activities including payroll and recruitment, • Supporting and developing supervisors and team members, • Ensuring the safety, security and wellbeing of our guests throughout the night We are looking for an experienced and confident Night Manager who is passionate about delivering exceptional guest service. You will have previous hotel or front office management experience with an understanding of night audit procedures and health and safety. You will have excellent communication and problem‑solving skills and have a proactive approach to ensuring our guests have a safe, comfortable and memorable stay. • Training programs and opportunities for career growth within an international brand, • Global Hotel discount scheme across all Marriott brands, • Complimentary Hotel gym membership, • Meal on Duty, • Free Parking, • Discounts and much more… #J-18808-Ljbffr

Saint Paul's Road, Bristol, BS8 1LX, UNITED KINGDOM We’re looking for a friendly, commercially-minded and guest-focussed Hotel Operations Manager to lead the day-to-day operations and financial performance of The Washington Guesthouse . Located in the heart of Clifton, The Washington is a welcoming boutique guesthouse known for its comfortable rooms, thoughtful in-rooms touches, freshly prepared breakfasts and warm hospitality. Most importantly, it’s home to an outstanding, genuinely friendly team who take pride in making every guest feel welcome. This is a hands-on management role offering real ownership, variety and the support of an experienced Senior Manager, who will work at the hotel three days a week to provide guidance and training. As such, while some level of leadership experience is needed, those who are more junior in their management careers and looking to take a step towards management in a supportive environment are welcome to apply. Location: the Washington Guesthouse in Clifton, Bristol Hours: Full-time, 40 hours per week (5 shifts) Typical shifts: In a typical week you’ll work 4x 8am-4pm days (typically on weekdays, with some flexibility where required), and 1x reception desk shift each week (either 7am-3pm or 2pm-10pm, either on a weekday or a weekend according to business needs) Salary: On-target package of £34,750 per annum - this comprises a basic salary of £29,250 plus up to £5,500 per annum in on-target annual bonuses. Taking responsibility for the hotel’s operational and financial success Leading, supporting and developing the reception and breakfast teams Forecasting revenue and working with our Revenue and Reservations teams to achieve targets Monitoring invoices, payments, commission statements and financial processes Encouraging direct bookings and ensuring agreed KPIs are achieved Maintaining an excellent guest experience from initial enquiry to post-stay follow-up Responding professionally to online reviews and acting on guest feedback Managing rotas, holidays, absence, training and staffing levels Overseeing the breakfast operation and working closely with other departments such as housekeeping and our nearby sister restaurant, Racks Ensuring the hotel is welcoming, well presented and operating smoothly Maintaining high standards of health and safety, fire safety, food safety and water hygiene Working an average of one reception shift per week and helping with operational cover when required Working collaboratively with HR and other departments across the Quarter group A warm, confident people person who enjoys working with guests and colleagues Previous experience in hotel, hospitality or customer facing environments, ideally with some supervisory or leadership experience A positive leader who can motivate, support and develop a team A good head for numbers and a commercially focused approach Strong organisation, problem-solving and decision-making skills Excellent attention to detail, able to multitask with consistently high standards A proactive team player who is happy to get stuck in Confidence using Microsoft Office, including Excel Flexibility to support the hotel according to business needs Excellent long term progression opportunities (see our people page for some inspiring stories!) Strong support – our Project and Development Manager, who is currently holding the fort at the Washington, will continue working at the hotel three days a week, helping to train and guide you as you settle into the role The Washington is part of Quarter, so you can look forward to a staff discount - this will give you a 20%-50% discount in all our restaurants , and will entitle you to fantastic friends and family rates within our hotels Employee Assistance Programme - 24/7 support, national discounts and other wellbeing advice 50% off HowTheLightGetsIn festival tickets for you, your friends and family The opportunity to work within an award winning independent hospitality company Pension contribution First Bus travel discount (10% off) Cycle to work scheme + secure bike storage Competitive Gym membership at Anytime Fitness on Queen's Road in Clifton and other local discounts including hairdressers, Noah's Ark Zoo Farm, Hospitality Rewards scheme and a very handy B&Q + Tradepoint discount Regular company socials - Quarter holds regular parties for our staff to say thank you (with free food and a few free drinks!) Uniform provided Ongoing training and support Full-time (40 hours per week), worked across 5 days 4 of your weekly shifts will usually be 8am - 4pm 1 of your weekly shifts will be a reception desk shift (as per the rota - either an early shift, 7am-3pm, or a late shift, 2pm-10pm) Some flexibility will be needed on busy arrival days and according to the needs of the hotel You’ll provide Duty Manager/on-call support for one evening each week You’ll also join the weekend Duty Manager rota, covering approximately one weekend in every five We’ll be in touch with suitable applicants to arrange an initial phone interview – success at that stage would lead to face-to-face Zoom interview, and success at that stage would lead to a final, in-person interview. Applications close Friday 25th September 2026 - but don’t hang about; we’ll interview as we go and may close the role early! • Do you have experience in a similar role?, • Why would you like to join us as Hotel Operations Manager at the Washington Gueshouse?, • Describe your customer service and / or leadership experience (or any related experience for this position) #J-18808-Ljbffr

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both. But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest. We have an exciting opportunity in our Maintenance team as an Assistant Engineering Manager where you will be supporting our Engineering Manager in ensuring our hotel’s building, plant, equipment and facilities are maintained to the highest standards. You will play a key role in leading the day-to-day maintenance operation, supporting the team and ensuring a safe and welcoming environment for our guests and colleagues. You will be: • Supporting the Engineering Manager with the day-to-day management of the Engineering and Maintenance operation., • Supervising the allocation and distribution of repair work orders, ensuring work is completed promptly and to a high standard., • Planning, scheduling and evaluating preventative maintenance programmes to ensure the hotel’s facilities and equipment remain in excellent condition., • Overseeing the physical plant, including refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems., • Inspecting and evaluating the condition of the hotel’s facilities, identifying maintenance requirements and arranging appropriate repairs or improvements., • Maintaining accurate and up-to-date maintenance, Health & Safety and compliance records., • Co-ordinating additional services such as painting, repairs, renovations and the replacement or furnishings and equipment when required., • Assisting with the selection and ordering of engineering equipment, supplies and other items required for the smooth running of the hotel., • Supporting the training of staff in safety procedures. We are looking for an experienced and proactive engineering professional with previous experience within a hotel or hospitality environment. You will have a strong understanding of building services, general maintenance and Health & Safety with the ability to identity issues and finding practical solutions. You will be organised and proactive with strong attention to detail and the ability to communicate effectively with colleagues, contractors and other departments. • Training programs and opportunities for career growth within an international brand, • Global Hotel discount scheme across all Marriott brands, • Complimentary Hotel gym membership, • Staff recognition programme, • Life assurance, • Meal on Duty, • Free Parking, • Discounts and much more… #J-18808-Ljbffr

LUSH is seeking a motivated Part-time Supervisor in the UK to lead the shop team, deliver exceptional customer service, and uphold our values of kindness, ethical sourcing, and regenerative business on the shop floor. You’ll inspire colleagues, model great guest care, and help create memorable shopping experiences across peak and quiet periods. You will coach and develop the team, support the store manager, coordinate in-store events, ensure displays follow guidelines, maintain safety and #J-18808-Ljbffr

Delta Hotels by Marriott Bristol City Centre is seeking a confident Night Manager to lead overnight operations and maintain exceptional guest service. You will oversee the night team, manage guest enquiries, and ensure accurate night audits while supporting payroll and recruitment. We are looking for hotel or front office management experience, with strong communication skills and a proactive approach to guest safety and service excellence. #J-18808-Ljbffr

Wingstop in the United Kingdom is seeking a proactive Shift Manager to lead fast-paced shifts, motivate the team and maintain high standards across service, food quality and cleanliness. You’ll lead by example, coach Crew Members and ensure every guest leaves with a memorable experience. You’ll drive operations during peak periods, manage stock and safety, and collaborate with the team to deliver consistent, friendly service across dine-in, takeaway and delivery channels. #J-18808-Ljbffr

Delta Hotels by Marriott Bristol City Centre is seeking a dedicated Night Manager to lead overnight Front Office operations, ensuring seamless service and a memorable guest experience in a vibrant city centre setting. You will oversee night audits, payroll-related tasks, and HR activities, while coaching supervisors and delivering smooth communication between night and day teams; a proactive, guest-first mindset is essential. #J-18808-Ljbffr

Do you thrive when everything is running like clockwork — and stay calm when it isn't? We're looking for an experienced Operations Manager to help lead the day-to-day running of one of Bristol's most well-located hotels, working closely with the General Manager to deliver consistently high standards across every department. You’ll oversee the hotel's operational departments, supporting department heads and their teams to deliver an exceptional guest experience on every shift. A visible, hands-on leader, you’ll be as comfortable on the floor as you are reviewing performance data — and you’ll bring the commercial awareness to back up your operational instincts. Your responsibilities will include: • Overseeing daily hotel operations across rooms, food and beverage, and front of house, • Supporting, coaching and developing department heads and their teams, • Monitoring and driving guest satisfaction scores, responding quickly to feedback, • Working with the General Manager on budgeting, forecasting and cost control, • Ensuring compliance across health and safety, licensing and brand standards, • Deputising for the General Manager in their absence, • Identifying operational efficiencies and driving continuous improvement across departments You’ll already have solid hotel operations experience, ideally at a supervisory or management level within a branded property. You’ll be a natural problem-solver, a confident communicator, and someone who leads by example on the floor. Hilton Garden Inn Bristol City Centre is a 171-bedroom, four-star hotel next to historic Temple Gardens, just a three-minute walk from Bristol Temple Meads station — with direct trains to London, Cardiff, Bath and the West Country. The hotel features Recess restaurant and bar with alfresco terrace, a 24-hour fitness centre, EV charging, and flexible meeting space. Cabot Circus, the Harbourside and the Bristol Hippodrome are all less than a mile away. Exclusive discounts for you, your friends and family • Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast, • Discounted stays for friends and family, • 50% discount when dining in our restaurants and bars, • Free meals while on duty, keeping you well-fuelled, • Access to high-street discounts on a range of shops, experiences and more, • Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme, • Generous refer-a-friend bonuses, starting at £250 Caring for your health and wellbeing, both in and outside of work • A calendar of wellness activities — from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign, • Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing, • Healthcare Cash Plan options, from just £5 per month Supporting your hospitality career growth • Fully funded apprenticeship programmes, • Internal development programmes, designed to support you as you grow within your role, • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated Ready to join us? We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds. Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview. If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at . Please note that employment is subject to proof of eligibility to work in the UK. #J-18808-Ljbffr

Do you thrive when everything is running like clockwork — and stay calm when it isn't? We're looking for an experienced Operations Manager to help lead the day-to-day running of one of Bristol's most well-located hotels, working closely with the General Manager to deliver consistently high standards across every department. You'll oversee the hotel's operational departments, supporting department heads and their teams to deliver an exceptional guest experience on every shift. A visible, hands-on leader, you'll be as comfortable on the floor as you are reviewing performance data — and you'll bring the commercial awareness to back up your operational instincts. Your responsibilities will include: Overseeing daily hotel operations across rooms, food and beverage, and front of house Supporting, coaching and developing department heads and their teams Monitoring and driving guest satisfaction scores, responding quickly to feedback Working with the General Manager on budgeting, forecasting and cost control Ensuring compliance across health and safety, licensing and brand standards Deputising for the General Manager in their absence Identifying operational efficiencies and driving continuous improvement across departments You'll already have solid hotel operations experience, ideally at a supervisory or management level within a branded property. You'll be a natural problem-solver, a confident communicator, and someone who leads by example on the floor. Hilton Garden Inn Bristol City Centre is a 171-bedroom, four-star hotel next to historic Temple Gardens, just a three-minute walk from Bristol Temple Meads station — with direct trains to London, Cardiff, Bath and the West Country. The hotel features Recess restaurant and bar with alfresco terrace, a 24-hour fitness centre, EV charging, and flexible meeting space. Cabot Circus, the Harbourside and the Bristol Hippodrome are all less than a mile away. Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast Discounted stays for friends and family 50% discount when dining in our restaurants and bars Free meals while on duty, keeping you well-fuelled Access to high-street discounts on a range of shops, experiences and more Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme Generous refer-a-friend bonuses, starting at £250 Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities — from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing Healthcare Cash Plan options, from just £5 per month Supporting your hospitality career growth Fully funded apprenticeship programmes Internal development programmes, designed to support you as you grow within your role Monthly and annual team member service awards, making sure your achievements are recognised and celebrated Ready to join us? We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds. Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview. If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at . Please note that employment is subject to proof of eligibility to work in the UK. #J-18808-Ljbffr

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: • Free Meals on Duty:Enjoy complimentary meals while at work., • Uniform Provided:A professional uniform is supplied for all employees., • Explore Discounts:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries., • Pension Scheme:Participation in The People’s Pension., • Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues., • Career Development:Opportunities for career growth and internal transfers within Marriott's global network., • Training and Development:Access to training programs to enhance your skills and advance your career. Role purpose To lead the St Pierre commercial office, ensuring every inbound enquiry is handled quickly, converted profitably, recorded accurately and handed over seamlessly. The role manages reservations and specialist event sales execution while maintaining disciplined pipelines, commercial controls and consistent client service. Key accountabilities • Supporting with accurate Banquet and Group forecasting., • Owning the financials and ensuring together with the commercial director you are motivating the team to work collectively towards achieving the hotels financial goals., • Attending management meetings weekly and providing key sales updates., • Management of hotels enquiries and running of key high-value accounts and other event bookings as required., • Lead, coach and performance-manage the 5 executive roles, setting response, conversion, follow-up, accuracy and productivity standards., • Own the daily commercial-office workflow, allocating enquiries and resources according to demand, deadlines, client value and team capacity., • Maintain a single, accurate pipeline across reservations, golf and groups, weddings, conferences and social events, with clear ownership and next actions., • Translate the Commercial Director’s strategy and the Cluster Revenue Manager’s pricing guidance into consistent enquiry handling and system execution., • Monitor response times, conversion, pace, lost-business reasons, provisional bookings, deposits, payments and final-detail deadlines; intervene early where risks arise., • Coordinate weekly office reviews and provide concise performance reporting, forecasts, risks and recovery actions to the Commercial Director., • Ensure proposals, contracts, booking terms, credit arrangements, function details and handovers meet agreed commercial and operational standards., • Work with the Sales Manager to receive, progress and report proactive leads and to identify wider account opportunities from inbound enquiries., • Drive upselling and cross-selling across bedrooms, golf, dining, leisure, meetings and event enhancements while protecting guest trust and deliverability., • Maintain accurate PMS, CRM, sales and event-system data, completing regular quality checks and resolving process or training gaps., • Coordinate closely with operational department heads on capacity, event feasibility, service recovery, VIP requirements and post-event learning., • Manage office rotas, payroll and controllable costs within budget, ensuring coverage for appointments, showcases and peak enquiry periods., • Commercial-office, reservations, event-sales or M&E leadership experience in a hotel, resort or venue., • Strong people leadership and ability to establish clear standards and accountability., • Commercially numerate with confident analysis of conversion, pace, pipeline and profitability., • Excellent organisation, accuracy and calm prioritisation across competing deadlines., • Strong working knowledge of PMS, CRM and event-management systems., • Flexible to support client appointments, showcases and peak event periods., • Act as a positive ambassador for St Pierre, demonstrating professional, inclusive and guest-focused behaviour., • Work collaboratively across departments, raise risks early and take ownership of agreed solutions., • Maintain confidentiality and comply with company policies, brand standards, data protection, payment security and all relevant health and safety obligations., • Take ownership of personal development and contribute to continuous improvement. With this role, you will be working 40 hours per week over 5 days - do you need flexibility in your life? We are happy to discuss this with you! Join us and be part of a team that values excellence, sustainability, and career growth. Compensation: To be discussed #J-18808-Ljbffr

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both. But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest. We have an exciting opportunity within our Front Office team for a Night Manager, where you will be responsible for managing the night operations and ensuring the Front Office runs smoothly and efficiently whilst delivering exceptional guest experiences. You will be: • Serving as the Manager on Duty, overseeing all hotel operations during overnight, • Ensuring the highest levels of hospitality and service are provided and promoting a welcoming environment for our guests, • Handling guest enquiries and complaints professionally and resolving issues promptly and effectively, • Co-ordinating the smooth transition of information from the Night team to the Day team, • Ensuring the night audits are completed accurately, • Overseeing the smooth running of financial related duties, • Assisting with HR related activities including payroll and recruitment, • Supporting and developing supervisors and team members, • Ensuring the safety, security and wellbeing of our guests throughout the night We are looking for an experienced and confident Night Manager who is passionate about delivering exceptional guest service. You will have previous hotel or front office management experience with an understanding of night audit procedures and health and safety. You will have excellent communication and problem-solving skills and have a proactive approach to ensuring our guests have a safe, comfortable and memorable stay. • Training programs and opportunities for career growth within an international brand, • Global Hotel discount scheme across all Marriott brands, • Complimentary Hotel gym membership, • Staff recognition programme, • Life assurance, • Meal on Duty, • Free Parking, • Discounts and much more… Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Delta Hotels by Marriott, Bristol City Centre! #J-18808-Ljbffr

Love Recruitment Ltd in Bristol is hiring a Deputy General Manager for a fast-paced, family entertainment venue. You’ll be hands-on, on the floor with your team, and responsible for daily performance alongside the General Manager. You’ll lead a large, diverse team, coach managers, and drive outstanding customer service while controlling labour and costs. The role requires energy, commercial acumen, and a passion for memorable guest experiences. #J-18808-Ljbffr

Hilton Garden Inn Bristol is seeking a Duty Manager to lead the Restaurant and Bar on shift, ensuring guest satisfaction and smooth hotel operations when senior staff are not on site. You'll coach the Restaurant and Bar team, manage service across meals, handle guest feedback, and work with Kitchen,

Hilton Garden Inn Bristol £ 28,000 per annum/ £13.46 per hour, 40 hours per week over 5 days The shift is yours. Own it. We're looking for a Duty Manager to lead the Restaurant and Bar team on shift, keep the guest experience where it needs to be, and step up to oversee hotel operations when the senior management team isn't on site. As Duty Manager for Restaurant and Bar, you'll be the person the team looks to during service and the first point of contact when guests need something sorted. You'll be responsible for the smooth running of the restaurant and bar across all meal periods — coaching, briefing and motivating your team, handling guest feedback, and making sure every shift starts and finishes in good shape. Restaurant and Bar Leadership Lead and coach the Restaurant and Bar team to deliver consistently great guest experiences Conduct shift briefings and handovers to keep communication sharp across the team Supervise daily service across all meal periods, stepping in to support wherever it's needed Handle guest feedback, complaints and service recovery with confidence and professionalism Support the Restaurant and Bar Manager with staffing levels, rota management and labour costs Ensure full compliance with Health and Safety, Food Safety, Licensing, and Allergen legislation at all times Commercial Performance Drive food and beverage revenue through upselling, suggestive selling and team engagement Support stock control, inventory management, ordering and waste reduction Monitor departmental costs and flag opportunities to improve efficiency and profitability Help implement promotions, seasonal menus and special events Operational Excellence Maintain accurate records and complete all required operational checks and documentation Ensure cash handling, key security and end-of-shift procedures are completed correctly and consistently Work closely with the Kitchen, Reception and Housekeeping teams to keep the guest journey seamless throughout the hotel Cross-Department Leadership When the Operations Manager and General Manager are off site, you'll be the one holding it all together — providing guidance to all departments, responding to operational issues, and upholding company standards across the hotel. This role operates across a 7-day-a-week, 365-day-a-year operation, and your shifts will include a mix of early mornings, evenings, late nights and weekends. We'll make sure you always know your schedule in advance. Fully funded apprenticeship programmes Internal development programmes, designed to support you as you grow within your role Monthly and annual team member service awards, making sure your achievements are recognised and celebrated Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast Discounted stays for friends and family 50% discount when dining in our restaurants and bars Free meals while on duty, keeping you well-fuelled Access to high-street discounts on a range of shops, experiences and more Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme Generous refer-a-friend bonuses, starting at £250 Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities — from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing Healthcare Cash Plan options, from just £5 per month Supporting your hospitality career growth Fully funded apprenticeship programmes Internal development programmes, designed to support you as you grow within your role Monthly and annual team member service awards, making sure your achievements are recognised and celebrated We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds. If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at . Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview. Please note that employment is subject to proof of eligibility to work in the UK. #J-18808-Ljbffr

Job Description:Position Summary & Purpose:We are seeking an experienced VMware Cloud Foundation (VCF) Technical Trainer to deliver enterprise-level Instructor-Led Training (ILT) and Virtual Instructor-Led Training (vILT).This is a core instruction role designed for a hands-on technical facilitator who can step directly into the classroom as a Lead Instructor with minimal ramp-up time. While the primary mission is active classroom teaching (~70% estimated delivery focus), the instructor will also lend non-delivery bandwidth to partner with the Business Unit (BU) on curriculum review and content feedback.Note on Role Scope: This is a customer-facing, delivery-first instructor position. Candidates coming from a dedicated curriculum design background should note that live teaching and lab facilitation form the primary core of this role. Key Responsibilities Live Technical Instruction & Facilitation (Primary Role): Serve as a Lead Instructor delivering high-touch ILT and vILT sessions to enterprise customer teams, engineers, and administrators. Facilitate complex hands-on lab exercises, run live technical demonstrations, and navigate unscripted, deep-dive Q&A with authority. Troubleshoot live lab environments and technical edge cases during active training delivery. BU Collaboration & Curriculum Support: Lend subject matter expertise to the Business Unit (BU) during non-teaching windows to assist with courseware development, lab topology review, and student guide updates. Channel real-world classroom feedback and student insights directly back to the BU to keep training aligned with field needs. Help establish delivery best practices and assist in onboarding guest or peer instructors. Onsite Delivery: Travel to customer sites or corporate events for onsite classroom training as required. Core Technical Domain Requirements VCF Platform Architecture: Multi-domain architecture, deployment, full-stack lifecycle management, and Day-2 operational strategies. Compute & Virtualization: vSphere, ESXi host tuning, vCenter Server, cluster management, high availability (HA), DRS, and workload lifecycle operations. SDDC Management & Domains: VCF management domains, workload domains, SDDC Manager / VCF management services, and upgrades. Software-Defined Networking & Security: VMware NSX ecosystem, including virtual routing and switching, micro-segmentation, and security concepts. Software-Defined Storage: VMware vSAN architecture, storage policy-based management (SPBM), resilience, and operations. Operations & Automation: Infrastructure monitoring, performance management, log analytics, and capacity management. Self-service automation concepts, governance frameworks, and API integrations. Cloud-Native Concepts: Modern Kubernetes concepts on VCF, including Supervisor services and Tanzu / VCF Kubernetes Services (VKS). Enterprise Infrastructure: DNS, NTP, certificates/PKI, identity, security, and high availability. Qualifications & Credentials Certifications: Current VCI (VMware Certified Instructor) status strongly preferred. Active VCP or higher advanced VMware credential preferred/required. Professional Experience: Hands-on experience operating, implementing, or engineering VCF environments. Background as a VCI, authorized technical instructor, Systems Engineer, Solutions Architect, or Technical Lead. Customer Presentation Skills: Proven track record presenting complex platform architectures to sophisticated enterprise engineering teams. Experience/Education:Bachelor's degree preferred. Relevant year's experience in lieu of a degree may be considered.12+ years related experience requiredBroadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. #J-18808-Ljbffr

Wingstop in the UK is hiring a Shift Manager to lead busy shifts, support and develop the team, and maintain high standards of food quality, service and cleanliness. You’ll drive strong operational performance and lead by example during peak times. You’ll motivate staff, deliver fast, friendly customer experiences, and help ensure every guest leaves with a great impression. A hands-on role with clear progression into leadership. #J-18808-Ljbffr

Almondsbury Inn & Lounge is seeking a proactive Guest Service Manager – Front of House to lead the front desk team and drive exceptional guest experiences. You will oversee daily operations, manage guest relations, and ensure smooth check-in and check-out processes. The role requires strong leadership, excellent communication, and the ability to train staff while delivering consistent service in a fast-paced hospitality environment. #J-18808-Ljbffr

Do you thrive when everything is running like clockwork — and stay calm when it isn't? You’ll oversee the hotel's operational departments, supporting department heads and their teams to deliver an exceptional guest experience on every shift. A visible, hands-on leader, you’ll be as comfortable on the floor as you are reviewing performance data — and you’ll bring the commercial awareness to back up your operational instincts. • Overseeing daily hotel operations across rooms, food and beverage, and front of house, • Supporting, coaching and developing department heads and their teams, • Monitoring and driving guest satisfaction scores, responding quickly to feedback, • Working with the General Manager on budgeting, forecasting and cost control, • Ensuring compliance across health and safety, licensing and brand standards, • Deputising for the General Manager in their absence, • Identifying operational efficiencies and driving continuous improvement across departments You’ll already have solid hotel operations experience, ideally at a supervisory or management level within a branded property. You’ll be a natural problem-solver, a confident communicator, and someone who leads by example on the floor. Hilton Garden Inn Bristol City Centre is a 171-bedroom, four-star hotel next to historic Temple Gardens, just a three-minute walk from Bristol Temple Meads station — with direct trains to London, Cardiff, Bath and the West Country. The hotel features Recess restaurant and bar with alfresco terrace, a 24-hour fitness centre, EV charging, and flexible meeting space. Cabot Circus, the Harbourside and the Bristol Hippodrome are all less than a mile away. • Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast, • Discounted stays for friends and family, • 50% discount when dining in our restaurants and bars, • Free meals while on duty, keeping you well-fuelled, • Access to high-street discounts on a range of shops, experiences and more, • Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme, • Generous refer-a-friend bonuses, starting at £250, • A calendar of wellness activities — from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign, • Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing, • Healthcare Cash Plan options, from just £5 per month, • Fully funded apprenticeship programmes, • Internal development programmes, designed to support you as you grow within your role, • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated We’re an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds. Every application is carefully reviewed against the relevant skills and experience for the role, and we’ll be in touch if you’re a good match and have been selected for interview. If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at . Please note that employment is subject to proof of eligibility to work in the UK. #J-18808-Ljbffr

Hotel Gotham first turned heads in Manchester, earning the title of "Europe's sexiest hotel". Following a show-stopping opening in Newcastle, the curtain now rises on the next act of the Gotham story - and this time, Bristol takes centre stage. The iconic Grade II listed Guildhall is being thoughtfully transformed into Bristol's first luxury five star lifestyle hotel. Rich in history and architectural grandeur, expect breathtaking Gothic windows, magnificent stained glass and original period features around every corner. It's a setting worthy of Gotham. Hotel Gotham is more than just a hotel – it’s a way of life. A vibe. A 5-star, theatrical, vibrant, stylish, dramatic experience – for guests and colleagues. As Reservations & Sales Office Manager, you'll play a pivotal role in the pre-opening and launch of our breathtaking hotel. You will lead our Reservations & Sales Office, driving bedroom and event sales from initial enquiry through to booking, planning and operational handover, whilst ensuring every guest and client receives an exceptional experience from their very first interaction with Gotham. Your key responsibilities will include: • Lead and manage the Reservations & Sales Office, ensuring consistently high standards of service, organisation and commercial performance, • Drive bedroom revenue and occupancy through proactive sales, upselling and effective management of enquiries and reservations, • Manage the full event sales journey, from initial enquiry and proposal through to conversion, planning and operational handover, • Maximise group and event opportunities across bedrooms, F&B, private hire and additional experiences, • Ensure all reservations, rates, availability, restrictions and booking information are accurate and commercially optimised, • Build strong relationships with guests, clients, corporate contacts and event organisers to encourage repeat and future business, • Work closely with Front Office, F&B and Operations to ensure all group, event, VIP and special occasion requirements are communicated and delivered seamlessly, • Aligning sales objective and targets with the Revenue manager and Business Development Manager., • Ensure detailed and accurate handovers are provided to the operational teams ahead of all relevant arrivals and events, • Monitor and report on key commercial performance, including revenue, conversion, room nights, average rate and event performance, • Identify opportunities to develop packages, experiences and sales initiatives that enhance revenue and the guest experience, • Coach, develop and motivate the Reservations & Sales team, creating a culture of accountability, commercial awareness and exceptional guest service, • Achieve the highest level of customer satisfaction for both external and internal guests, building strong and lasting relationships with clients and partners, • Champion the Gotham way of life across every guest and client interaction We're looking for passionate hospitality professionals ready to take centre stage and help bring the Gotham experience to life from day one. If you have exceptional communication skills, outstanding attention to detail and thrive as part of a high-performing team, we'd love to hear from you. Why Join Hotel Gotham Bristol? • Be part of the opening team at Bristol's first luxury five-star lifestyle hotel., • Work in one of the city's most iconic historic buildings., • Join a passionate, supportive and ambitious founding cast., • Opportunities for training, career development and progression., • Staff discounts, • Inclusion in service charge additional to salary, • Calendar of Team Social Events, • Unique monthly code for discounted stays at a number of Bespoke Hotels, • Discounted Gym Membership, • Years Service Recognition, • Uniform, • Employee of the Month #J-18808-Ljbffr

Hotel Gotham is launching in Bristol and seeks a Reservations & Sales Office Manager to lead the Reservations & Sales Office, driving bedroom and event sales from initial enquiry through to booking and handover. You will play a pivotal role in pre-opening operations, ensuring exceptional guest service and seamless coordination with Front Office, F&B and Operations as part of Gotham’s opening team. #J-18808-Ljbffr

You’ll also work closely with our Guest Service team at Neilson Head Office in the UK, keeping them informed of significant issues, sharing relevant information and helping ensure guest cases are handled consistently and professionally both in resort and back home. Previous experience as a Guest R

Job title: Customer Service advisor. Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. Deliver exceptional customer service.

We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like. Live for great customer service.

Allocating work and ensuring matters progress efficiently while maintaining excellent client service.

Conveyancing Team Leader (Property Lawyer) – Hybrid / Remote Working Available.An exciting opportunity has arisen for an experienced.This is a hybrid role with a strong emphasis on.Senior Conveyancer, Licensed Conveyancer, or Residential Property Solicitor.Lead, manage, and support a team of resid

The successful candidate will ensure full compliance with all relevant regulatory requirements while maintaining exceptional standards of professionalism and service delivery. Oversee quality assurance checks to maintain high standards of sales, service, and accuracy.