Head commercial jobs in Hemel Hempstead

Hungry for a challenge? That’s good, because at Cook’d Brands we are growing rapidly and have abundant opportunities. We are a highly regarded Cloud Kitchen brand with a mission to become the leading virtual brand within the industry. Our mission? To empower every food moment around the world, whether it’s through customer service, account management or even deliveries. About this role: We’ve just launched a new Strategic Accounts team which we plan on growing and scaling over the next 18 months as it is a vital component of our strategic objectives within the UK. Cook’d Brands has scaled up in a short period of time and has acquired many new accounts and are constantly onboarding new partners. Over the last few years, the food delivery industry has experienced unprecedented growth and transformation, and Cook’d is constantly evolving at pace to meet redefined parameters, customer purchase behaviours and new industry players. We are looking for a superstar Strategic Account Manager to help us take charge in this dynamic and ever evolving space. These are some of the key ingredients to the role: Overall ownership of the day-to-day and strategic management of all aspects of a number of partner relationships. Responsibility for building a functional and productive working relationship with partner counterparts. Working closely and collaboratively with internal stakeholders Overall accountability, setting the right routines, structure and approach for business performance reviews with partners Responsible for driving weekly revenue for partners by effectively going through their accounts Responsible for managing refunds, escalations and any issues from your partners Supporting the partner to increase orders via CKD logistics Attending and, often, leading internal meetings as a representative of both Strategic Accounts and an established lead across specific areas of the business Identifying, driving & implementing strategic change, paving the way for Cook’d Brand’s long-term success and growth Assessing existing account management practices with a critical mind, leading with both confidence & curiosity to redefine processes, rip up the rule book and suggest innovative business solutions ​ Working closely with the Sales team to ensure strong growth of the accounts What will you bring to the table? Key Account Management Experience Strong understanding of B2B and the restaurant UK market Experience with analysing data with great attention to detail Proven ability to grow accounts through implementation of joint business plans and identifying upsell opportunities Demonstrable ability to communicate, present and influence credibly and effectively at all levels Commercially savvy with strong negotiation & influence skills Solutions-focused mindset - tackling each new challenge with the same tenacity to find the right pathways for partnership, business & strategic growth A comfort level with ambiguity, and defining new and efficient ways of working Great people skills - you know how to build and maintain strong relationships Experience with CRM At Cook'd, this is on the menu: Our teams forge connections internally. Fun, fast-paced and supportive, the Cook’d culture is about movement, growth and about celebrating every aspect of our CKDer’s. Thanks to them we stay one step ahead of the competition. Benefits: Competitive salary package Great opportunities for career progression Corporate events Job Types: Full-time, Permanent Pay: £34,000.00 per year Benefits: Canteen Casual dress Company events Company pension Free parking On-site parking Work from home Schedule: Monday to Friday Supplemental pay types: Bonus scheme Performance bonus Education: A-Level or equivalent (preferred) Experience: Account management: 2 years (preferred) sales: 1 year (preferred) Work authorisation: United Kingdom (required) Location: Hemel Hempstead (required) Work Location: Hybrid remote in Hemel Hempstead Reference ID: CKD Strategic Account Manager Expected start date: 17/06/2024

We are recruiting for a fluent German and English speaking Client Services Operations Specialist, preferably with SAP Order Management experience to actively manage client accounts. Candidates must have the right to live and work in the UK. Key Activities Your role will involve active management of several client accounts within a specific region, including the set up and amendment of master data, processing orders, shipments, complaints, and queries. You’ll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy. When required, you will also support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing, and answering general order-related customer queries. Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role. You will liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business. You will actively participate in cross-functional initiatives and meetings, to help you understand additional customer and business needs Experience required: Experience of SAP Order Management is preferred Fluency, written and spoken German and English are essential Experience of export in either a customer service or logistics background is preferred Competent in the use of Microsoft Office tools Working knowledge of Quality Management Systems and their function and usage in a regulated environment is preferred Business knowledge in relation to finance and distribution process and how this relates to client services Minimum 2 years’ logistics, supply chain or client services experience in a business-to-business environment Experience within the pharmaceutical, medical device or healthcare sectors or heavily regulated environments would be preferred At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential. We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.