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Job Title: Volunteer Development Manager Team: People and Culture Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) or home-based contract. Status: Permanent *The salary on appointment will be set between £47,845 to a maximum of £54,369 depending on the candidate's skills and experience. If you are internal and on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. Context and purpose of role Volunteers are vital to the success of the Ramblers and the delivery of our strategic goals. That’s why we’ve launched a bold new initiative to enhance volunteer experience. We’re creating a journey that is inclusive, engaging, and genuinely impactful. Our aim is for The Ramblers to be a place where every volunteer feels welcomed, valued, and supported every step of the way. We believe volunteering should be more than giving time. It should be about finding purpose, building connections, and being part of something meaningful. We are committed to creating an environment where people from all backgrounds and walks of life feel inspired to join us, confident in contributing, and motivated to stay and grow. As volunteering lead, the postholder will play a pivotal part in bringing that vision to life. You will work closely with key stakeholders to enhance the volunteer experience at every stage of the volunteer lifecycle—from attraction and recruitment through to development and recognition. You’ll design and deliver innovative approaches to enhance the experience of our current volunteers, along with planning and implementing new approaches to attracting volunteers for the future. This role provides the opportunity to create something lasting: a volunteer experience where people don’t just give their time —they feel a genuine sense of belonging, while making a meaningful difference in the communities we serve. The role will report directly to the Head of People Experience. Key responsibilities Volunteer Recruitment and Onboarding · Develop and implement strategies to attract and recruit a diverse pool of volunteers. · Design and deliver comprehensive orientation programs to introduce new volunteers to the organisation and their responsibilities. Training and Development · Create and facilitate ongoing training programs to enhance volunteer skills and knowledge. · Provide resources and support to ensure volunteers are equipped to perform their roles effectively. · Organise workshops, seminars, and training sessions to foster continuous learning. Volunteer Management and Coordination · Ensure accurate records of volunteer hours, roles, and performance are maintained. · Create a safe and supportive environment, ensuring compliance with relevant legislation and best practices around safeguarding. · Develop and implement policies and procedures for volunteer management. Volunteer Retention and Engagement · Design and execute recognition programs to acknowledge and celebrate volunteer contributions. · Organise events and activities to keep volunteers engaged and motivated. · Regularly communicate with volunteers to provide updates, gather feedback, and address concerns. Program Evaluation and Improvement · Monitor and evaluate the effectiveness of the volunteer program. · Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement. · Implement changes and enhancements based on feedback and best practices. Collaboration and Partnership Building · Work closely with teams to identify volunteer needs and opportunities. · Build and maintain relationships with external partners and community organisations to expand volunteer resources. Technology and Data Management · Utilise technology track and manage volunteer information. · Maintain up-to-date records and generate reports on volunteer activities and program outcomes. · Leverage communication tools and platforms to effectively engage with volunteers. Other · Undertake such other duties as may be reasonably required of the post · Engage and proactively develop excellent working relationships The person Knowledge, Skills and Experience Knowledge This section specifies the theoretical understanding or specific expertise needed for the role: · Knowledge of the value volunteers add, and the impact they bring to organisations. · Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention. · Demonstrable knowledge and experience of implementing best practice solutions to drive a volunteering involving ethos and culture. • Knowledge of safeguarding legislation, policies, and best practices. Skills This section details the specific abilities and competencies required to perform the job effectively: * Strategic Thinking: Ability to develop and implement strategic initiatives * Communication Skills: Excellent verbal and written communication skills * Interpersonal Skills: Strong relationship-building and influencing skills * Analytical Skills: Ability to analyse data and use insights to drive decision-making * Problem-Solving Skills: Proactive approach to identifying and resolving issues * Project Management Skills: Ability to plan and co-ordinate activity across multiple teams to deliver project goals Experience This section specifies the practical, hands-on experience required for the role: * Experience of ensuring Volunteer and Volunteer Role Manager journeys are accessible and encourage diversity, equity and inclusion. Personal Attributes · Active Listener: Listens attentively to others and values their input · Collaborative: Values and leverages diverse perspectives and skills within the team · Adaptable: Able to adjust to new situations and challenges with ease · Problem Solver: Proactively identifies issues and works towards effective solutions · Analytical Thinker: Analyses information thoroughly and makes sound decisions. · Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work · Mentoring: Willing to mentor and support the development of team members · Innovative: Embraces new ideas and technologies to improve processes · Ethical: Upholds ethical standards and integrity in all actions · Visionary: Looks outwards to anticipate trends and identify opportunities to enhance volunteer experience Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do. Remote Status: hybrid

The successful candidate will take ownership of the membership product strategy, including segmentation, pricing, benefits, and loyalty frameworks. Lloyd Recruitment Services is pleased to be working with a long-standing client in the travel and membership sector, who is seeking a. Own and develop t

The successful candidate will take ownership of the membership product strategy, including segmentation, pricing, benefits, and loyalty frameworks. Define membership tiers, pricing, and value propositions. Lloyd Recruitment Services is pleased to be working with a long-standing client in the travel

Head of Membership Salary - £75,000 - £80,000 DOE Very generous car allowance 5% employer pension contribution 25 days plus bank holiday Discounts across hospitality and retailers Private medical insurance Free parking Life assuranceThe successful candidate will take ownership of the me

Lloyd Recruitment Services is pleased to be working with a long-standing client in the travel and membership sector, who is seeking a Head of Membership to join their team on the outskirts of surrey. This is an exciting time to join a business undergoing significant investment and

A members’ house organization in Greater London is seeking a Head of Membership Sales to drive their membership growth through proactive business development and strategic partnerships. Responsibilities include building relationships, leading negotiations, and overseeing Membership Sales Managers.

As the Assistant Head of Community and Membership - Community & Events you will work alongside the Head of Community & Membership Fundraising to drive the strategic development and delivery of a national fundraising programme and fundraising appeals, that grow income from individuals and organisatio

The successful candidate will take ownership of the membership product strategy, including segmentation, pricing, benefits, and loyalty frameworks. Background in subscription, membership, or loyalty-driven businesses. This is an exciting time to join a business undergoing significant investment and

Membership Bespoke is working with an independent, not-for-profit, cross-sector membership organisation based in Westminster to recruit a Head of Membership Engagement. Significant experience of membership strategy, client engagement or account management in a comparable organisation – membership

A premier coworking space in Greater London is seeking a Head of Membership Sales to drive growth through strategic partnerships and proactive business development. The ideal candidate will oversee a sales team, lead contract negotiations, and engage with the entrepreneurial community to generate me

A membership-focused organization in Greater London is seeking a Head of Membership Sales to drive the growth of its community. This role includes strategic partnerships and proactive outreach to generate high-quality membership leads. The ideal candidate will have strong business development skills

A leading international membership organization is seeking an experienced Head of Learning for maternity cover to lead and develop a high-profile learning and professional development function. This senior role requires senior-level experience in training and professional education, with a strong co

The Head of Membership Sales is responsible for driving the growth of Maslow’s membership community through proactive business development, strategic partnerships and sales leadership. You will also oversee a team of Membership Sales Managers responsible for converting inbound enquiries, while per

We're looking for an exceptional Head of Membership to join our Audiences Directorate and take ownership of Art Fund's core membership portfolio at a pivotal moment in our growth. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is succe

A leading charity organization is seeking an Assistant Head of Community and Membership - Community & Events.

The Head of Membership Sales is responsible for driving the growth of Maslow’s membership community through proactive business development, strategic partnerships and sales leadership. Inspired by Maslow’s hierarchy of needs, our spaces support both professional ambition and personal fulfilment,

Lloyd Recruitment Ltd is seeking a Head of Loyalty based in West Sussex to oversee a £20m+ membership and loyalty proposition. In this senior role, you will shape the future growth of the organization by implementing effective strategies for acquisition, retention, and member engagement. Candidates

Oversees a team of Membership Sales Managers responsible for converting inbound enquiries and personally leads negotiations on larger office and study memberships. Attend or host a minimum of two networking or industry events per week to develop new relationships and generate membership opportunitie

You will bring senior-level experience in learning, training, or professional education, ideally within a membership, professional services, or specialist industry environment. Reporting directly to the Chief Executive and operating as part of the Senior Leadership Team, this role offers the opportu

Lloyd Recruitment Ltd is seeking a Head of Membership to join their team near Surrey. This senior role involves taking ownership of the membership product strategy, driving acquisition, retention, and lifetime value. The ideal candidate will have extensive experience in product or membership roles,

To Ensure the sales team achieves their agreed Monthly Sales Budget, club closing membership count and net gain through profitable and sustainable growth. Drive and lead a team of Membership consultants to club sales budget. Drive new memberships sales daily, weekly and monthly.

Lead the day-to-day operation of the marketing team including prioritisation, recruitment and development of the team. In the exciting and challenging role, the Head of Marketing will hold responsibilities for supplier marketing, brand marketing, digital marketing, graphic design, and public relatio

Design and execution of a sales strategy to increase the quality and quantity of new asset finance business through a network of specialist finance brokers. A proven sales leader with several years of managing sales teams in asset finance, commercial banking, invoice finance or another area of busin

On offer for the Head of Internal Communications & Engagement role:. Either as a Head of internal communications, or 'senior' Communications Manager role. The Head of Internal Communications & Engagement will lead and deliver effective communication strategies to enhance employee engagement

Head of Marketing EMEA – Hemel Hempstead, UK. The Head of Marketing, EMEA, will play a key role in strengthening brand equity, supporting commercial growth, and ensuring that regional marketing initiatives are fully aligned with business priorities and global brand direction. Extensive experience

Head of Brands Sales & Marketing. Staying ahead of market trends and adapting strategy to maintain competitive edge. Head of Brands Sales & Marketing - up to £90,000 plus package.

Giving a patient the best chance of survival, this charity's air ambulance crew effectively take the A&E department to the scene of the emergency. Our client, a a Helicopter Emergency Medical Service, is looking for a strategic and experienced Head of Mass Fundraising and Marketing to lead

Membership forms the bedrock of the organisation's fundraising portfolio, and as Membership Experience Officer you’ll play a central role in finding innovative ways to recruit new members while providing exemplary stewardship to retain and inspire existing supporters to continue supporting nature

The Head of Sales role will see you lead, develop and coach a small existing team of BDMs winning corporate business across a number of markets. Following continued growth this year, they are looking to appoint a Head of Sales to shape further expansion and drive future success. UK-wide role, home-b

As Head of Sales for Europe reporting to the Director of Sales you will work closely within the commercial team and other departments to meet sales targets and achieve company objectives to maximise growth and drive strategic sales growth across Europe within the chemicals space. As Head of Sales Eu

Hit individual and shared revenue targets across membership, upsell and cross-sell. Join the trade body shaping the future of the UK’s physical activity sector — work that genuinely matters. Fully remote, with the choice to use the central London office for events and team days, and front-row ac

The role will take a lead on all day to day membership enquiries, servicing and retention of a high-value membership. Experience working with a premium/VIP membership base of product base. Management of all enquiries and day to day communications for Memberships.

Our Client is currently searching for a Head of Sales for their Credit Department. Manage a portfolio of professional landlords, SPVs, LLPs, and property-investment clients from both residential and commercial real estate segment, depending on the bank’s focus from time to time. Collect and verify

Head of Sales – Payments & Digital Assets | City of London. You'll own commercial growth across all client verticals - revenue, pipeline, and the performance of the sales function. Deep understanding of the B2B financial services sales motion — complex stakeholders, long cycles, regulated enviro

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here.

The position is based in London with a hybrid working model of four days in the office and one day from home.

A prominent arts venue in London seeks a Membership Marketing Manager to join their Audience Insights team. This key role involves driving membership growth and leveraging data insights while implementing effective member communications. This full-time position offers a hybrid working model and vari

The role supports the Head of Mortgage & Housing Policy and provides advice, guidance and policy development across key mortgage and housing areas, including: FCA and PRA mortgage regulation, Arrears and possessions policy, Later life lending, First-time buyer policy, Home buying and selling reform,

As our Membership Manager, you’ll be the heartbeat of the member experience — blending strategy, hospitality, and warmth into every interaction. Imagine a place where kids can have the time of their lives while parents relax, laugh, and reconnect — all under one roof. That’s what my client i

A leading medical aesthetic clinic network in the UK is seeking a seasoned Head of Marketing to build and lead the marketing function. Candidates should have over 7 years of experience in marketing, including leadership, and be adept at delivering results in lean-budget environments. A solid underst