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Job Title: Lead Auditor - Home ClaimsLocation: Leicester, London or Bexhill (all hybrid - with excellent flexibility offered for the right person)Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview This role combines both operational leadership and technical claims audit experience. You’ll lead, motivate and develop a team of Home Claims Auditors, ensuring the delivery of a robust and effective Audit function against business objectives. The role will also include completion of audits, operationally and externally, to enable Hastings to have assurance on the level of performance across Home Claims.Job details – you’ll need to have demonstrable experience in: Leading a group of colleagues to ensure successful outcomes are achieved, that delivery is maintained against schedules/SLA’s and ensuring all 121’s, team meetings and PDR’s are completedDeveloping a complete understand of all internal and supplier claims processes, new commercial initiatives, best practices and understanding the impact of inefficient processes or poor outcomes on the customer journey, leakage, other financials and fraudDesigning and developing relevant, effective audit approaches – capturing mechanisms which are flexible in nature to accommodate our changing business needs and allowing us to capture, monitor and measure performanceManaging relationships with senior stakeholders within each Supplier, ensuring scoping, attendance, agendas and feedback is delivered effectively and completing and managing both on-site and remote risk-based audits across the suppliersWorking with commercial teams, operational management and wider Claims leadership to effectively identify remedial actions, tracking and monitoring delivery and taking appropriate steps to deliver the financial benefits in line with objectivesManaging root cause analysis for all, including systems and controls and complaints (including FOS) and recommending improvements that support the goal of reducing justified complaints, increasing renewal retention and complying with FCA regulationsEssential skills/experience: Strong audit experience, ideally within the external supplier space, in a regulated environment such as insurance or financial servicesProven leadership experience – able to showcase strong coaching skills and team developmentStrong analytical skills and problem-solving skills – able to interpret MI to identify areas of risk and opportunity and showcase how to ‘fix’ the issues with a proactive approachKnowledge of home/household claims in an insurance setting is advantageousThe interview processOur interview process involves the below: Recruiter screening call 1st stage interview with hiring leader 2nd interview with hiring leaders' leaderAs a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website. Regrettably we are unable to offer sponsorship for this role.Benefits: in addition to a competitive salary and 5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: Bexhill; London; LeicesterType: Full time

Job Title: Risk Pricing Manager – Multicar & Multi ProductLocation: Bexhill/Leicester/London/– HybridWelcome to Hastings DirectWe’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. Pricing is more than just a number - it’s a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. Role PurposeThis role is responsible for delivering profitable growth through the development and optimisation of risk pricing strategies, with a particular focus on multicar and multiple product households.You will play a key role in shaping pricing approaches that grow the multicar portfolio and increase product holdings within multiple product households. This supports stronger customer relationships, improved loyalty, and better claims outcomes, contributing to Hastings Direct’s broader strategic ambitions.Key ResponsibilitiesDeliver profit and growth targets through effective development and optimisation of risk pricing modelsManage and enhance multicar pricing, including oversight of net rate performance and strategic positioningIdentify and deliver opportunities to grow the multicar book and increase product density across multiple product householdsDevelop new insights through the integration of data, analytical techniques, and ways of workingContinuously improve pricing models to expand competitive reach and address underperforming segmentsLead and contribute to risk pricing projects that deliver value across the businessDevelop and enhance pricing tools, methodologies, and best practicesCollaborate with cross-functional teams (e.g. underwriting, claims, marketing, data science) to align pricing with wider business strategySupport and develop team members through coaching, mentoring, and constructive peer reviewCommunicate insights, recommendations, and performance clearly to a range of stakeholdersCustomer & Conduct ResponsibilitiesEnsure customer outcomes are at the heart of pricing decisions, delivering fair and reasonable outcomesActively question and challenge where processes, approaches, or decisions may not meet customer expectationsSupport a culture of accountability, transparency, and good customer conductComplete all required regulatory and company training in line with FCA requirementsSkills & CapabilitiesWe encourage applications from individuals with a range of backgrounds and experiences. If this role interests you but you don’t meet every requirement, we’d still like to hear from you.Key Skills:Experience in pricing, analytics, or a related role within financial services or a similar data-driven environmentUnderstanding of underwriting principles and risk-based decision makingDesirable:Experience in personal lines insurance pricing, particularly motor or multicar portfoliosAwareness of dynamics within multiple product households and cross-product customer behaviourUnderstanding of the UK insurance market and competitive landscapeInterview Process: Recruiter screening call1st Round – Intro call with Hiring manager 2nd Round – Case study round What we will give you: Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers websiteBenefits: in addition to a competitive salary and 5k car allowance you will also receive…Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detailCompetitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonusPhysical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seenFinancial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing supportMental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needsThere's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: London / Hybrid; Bexhill / Hybrid; Leicester / HybridType: Full time

Job Title: Senior Pricing EngineerLocation: Bexhill/Leicester/London/– HybridWelcome to Hastings DirectWe’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. Pricing is more than just a number - it’s a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. Role overview Underwriting Delivery and Change are looking for a Senior Pricing Engineer who will not only contribute through their technical expertise but also play a crucial role in team development and strategic planning for rating change deliveries. The ideal candidate will be a leader, a communicator, and an innovator, committed to driving the team and the company’s pricing capabilities forward.Role purpose:As a Senior Developer, the primary focus is managing business as usual and strategic pricing implementation projects. They will collaborate with cross-functional teams, leveraging advanced Python skills for complex implementations and projects. Their role involves gathering requirements, designing optimized solutions, and developing and maintaining pricing algorithms. Alongside, you will guide and mentor pricing engineers, emphasising the need for curiosity and innovation to drive continuous improvement.Key Responsibilities:Collaborate with cross-functional teams to gather requirements and understand the pricing needs of the businessManage strategic pricing implementation and projects to support rating engine development.Design and proposed optimized solutions for pricing implementations to enhance performance and efficiency.Develop and maintain pricing algorithms using advanced coding skills in Python to meet the strategic goals of the company and manage complex implementations.Manage and conduct thorough testing of pricing changes before deployment, identifying errors, and ensuring accuracy and effectiveness of implementation.Manage pre-release activities, including code reviews, testing and recast analysis to ensure accurate implementation of pricing changes.Provide stakeholders with data-driven insights to facilitate better decision-making, refine implementation, and assist with release approval.Develop comprehensive documentation for implementations, strategies, and data pipelines while ensuring their security.Prepare and deliver progress updates on implementations and propose process improvements to enhance efficiency and pace.Guide and mentor pricing engineers, offering expertise in Python coding, SQL database management, and providing technical support and training on pricing implementation and coding best practices.Actively engage in recruiting top talent, providing support and guidance, and foster an environment where team members flourish and achieve their maximum potential.Skills, Knowledge and Expertise:Advanced proficiency in Python and SQL for developing and testing methodologies.Experience with Polaris PW rating engine tools and data visualization techniques.Experience working in an Agile environment utilising methodologies such as; Scrum/Kanban/BDD/TDD/Extreme ProgrammingExperience in managing complex projects and managing teamDemonstrated ability to communicate effectively with stakeholders at all levels.Strong track record of problem-solving and strategic thinking.Proven ability to influence team dynamics and drive skill developmentInterview Process Recruiter screening callIntro with hiring leaderCase study round – technical / CompetencyWhat we will give you: Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's websiteBenefits: in addition to a competitive salary and 5k car allowance you will also receive…Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detailCompetitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonusPhysical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seenFinancial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing supportMental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needsThere's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: London; Bexhill; LeicesterType: Full time

Welcome to Hastings Direct – From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you. As a Solution Architect you’ll be joining a team at the forefront of defining our Cloud infrastructure and AI capabilities. You’ll collaborate closely with key stakeholders across the business and technology to design and deliver innovative, customer focused solutions. Job DetailsThis is a high-impact role in our Solution Architecture team, shaping cloud-first solutions that span multiple platforms and services.You’ll be a custodian of our technology estate: evolving roadmaps, promoting re-use, and keeping solutions aligned to our architecture principles and standards.You’ll lead technical assessments and architecture decision-making, setting clear direction on patterns, integration approaches, and cloud capabilities.Working closely with business and engineering stakeholders, you’ll translate opportunities and challenges into pragmatic target solutions.You’ll be part of the fast paced AI delivery cycle, establishing the tools that support from PoC to production rollout.You’ll build trusted-adviser relationships—confidently influencing and negotiating on the flexible elements of the design to land the best outcome.Skills we would love you to haveStrong hands-on experience designing and governing solutions on Microsoft Azure (including security, resiliency, and cost considerations).Proven ability to modernise application landscapes—shaping new builds and transformations using contemporary architecture patterns.Practical AI capability experience—identifying valuable use cases and enabling or building solutions and tools that deliver measurable business outcomes.Excellent communication and stakeholder management skills—able to bring clarity, tell the story of the architecture, and gain alignment across business and technology.You’ll be part of a dynamic CIO group where we strive hard to get our work done with a customer focus and collaborative colleague support.Hybrid working available from our Bexhill location.What we offer Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. RewardSalary – Attractive salary based on experience + car allowance (pay reviews also completed each year) Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance. Physical Wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing programme – At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: BexhillType: Full time

Job Title: Senior Complaints Operations Leader Location: Leicester or Bexhill (Hybrid)Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview As Senior Complaints Operations Leader, you’ll be responsible for leading a large-scale complaints operation across Retail Insurance and Claims, with accountability for delivering fair customer outcomes, meeting regulatory requirements, driving operational performance and creating a culture of continuous improvement.As a key member within our Complaints Leadership Team, you’ll shape complaint strategies, influence broader business improvements and work closely with Claims, Customer Operations, Risk, Compliance and Learning & Development to reduce complaint demand and improve customer experience.Job details – you’ll need to have demonstrable experience in: Operational Leadership – leading and developing a team of Operational Leaders responsible for complaint handling operations, creating a high-performing culture focused on accountability, customer outcomes and employee engagement, ensuring effective resource planning and operational capacity management and delivering against complaint volume, productivity, quality and customer outcome targetsCustomer and Regulatory Outcomes – ensuring complaints are handled fairly, consistently and in line with FCA DISP requirements and Consumer Duty expectations, driving improvements in complaint resolution at the earliest possible stages, reducing complaint cycle times and increasing first touch resolution opportunities and maintaining robust governance and controls, acting as an escalation point for complex, high-risk and high-profile complaintsInsurance and Claims Expertise – providing senior operational leadership across both Retail Insurance and Claims complaints, using deep understanding of policy administration, underwriting, customer servicing and claims journeys to identify root causes, partnering with Claims and Operational teams to address recurring customer pain points and supporting business-wide initiatives to improve claim and service experiences that generate complaint volumesPerformance Management – owning the delivery of operational KPI’s including complaint volumes, resolution times, ombudsman overturn rates, customer outcomes, quality measures, employee engagement, cost efficiency and presenting business performance insights and recommendations to senior stakeholders and executive audiencesContinuous Improvement – challenging existing processes and identifying opportunities for automation, digitisation and simplification, leading transformation initiatives to increase efficiency while maintaining customer outcomes and supporting the implementation of new technologies/complaint handling capabilitiesStakeholder Management – building strong partnerships, representing complaints within governance forums and strategic business initiatives and supporting executive reporting and regulatory engagement where requiredEssential skills/experience: Significant operational leadership experience within complaints, customer operations, claims operations or conduct-focused environments with a strong understanding of customer journeysProven experience of managing senior operational leaders, with large spans of control and leading operational teams through multiple management layers – with exceptional coaching capabilityStrong understanding of FCA complaint handling requirements and Consumer dutyTrack record of leading change, transformation and continuous improvement programmes, with experience of using MI, data and insight to drive decision makingStrong understanding of Retail Insurance products and Claims knowledge across one or more insurance linesThe interview processRecruiter intro/screening call 1st stage interview with hiring leader 2nd interview with hiring leaders leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably we are unable to offer sponsorship for this role.Benefits: in addition to a competitive salary and 5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: Leicester; BexhillType: Full time

Job Title: Building Network Manager Location: Leicester, London or Bexhill (all hybrid, but with an excellent degree of flexibility)Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview We’re looking for someone to build and manage a strong and effective building repair network for Home Claims customers. Day to day, you’ll be making sure that we have the right contractors in the right places, doing quality repairs quickly, safely and at a fair cost, whilst providing outstanding customer support.You’ll lead colleagues (and the network) to continuously improve performance, working closely with MI and internal teams to keep the service simple, well controlled and focused on great customer and business outcomes.Job details – you’ll need to have demonstrable experience in: Owning the strategy, set up and operational management of the Hastings Direct building repair network, making sure it supports strong customer outcomes, quality, resilience and commercial performanceFinding, onboarding and developing contractors with the right coverage, capacity, capability and standards to meet current and future repair demand and supporting procurement and commercial activity, including contractor selection, requirements and pricing arrangementsLeading contractor performance across contractual standards, including quality, timeliness, communication, complaints, cost and customer experience and using MI and insights to spot trends, fix root causes and improve costs, quality, cycle time, as well as customer experienceManaging budgets, forecasts, repair costs and supplier performance, finding ways to control spend without compromising customer outcomesLeading, coaching and developing colleagues supporting the repair network as our operating model grows, fostering a culture of accountability, collaboration, high performance and customer focusMaintaining strong quality assurance, including scope checks, technical reviews, audits and field inspections and making sure contractors and internal processes meet company, contractual, conduct, regulatory, health and safety and CDM requirementsEssential skills/experience: Strong experience in home/property claims, building repairs, restoration or construction management, with a clear understand of repair journeys combined with customer outcomesProven background and ability in managing contractor networks or supply chain partners, including onboarding, governance, performance and continuous improvementExcellent commercial awareness, with experience of managing budgets, repair costs, supplier performance and indemnity spendStrong understanding of contractor governance, quality assurance, risks and controls and service standardsConfident using MI and insights to assess performance, identify trends and drive improvements to cost, quality, cycle time and customer experienceThe interview processRecruiter intro/screening call 1st stage interview with hiring leader 2nd interview with hiring leaders' leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website. Regrettably we are unable to offer sponsorship for this role.Benefits: in addition to a competitive salary and 5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: Leicester; Bexhill; LondonType: Full time

Job Title: Pricing Manager – Multi Analytics Location: Bexhill/Leicester/London – Hybrid Welcome to Hastings DirectWe’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. Pricing is more than just a number - it’s a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. The Role: The Multi Analytics Pricing Manager will manage a team of analysts whose aim will be to find interesting information, segments and details about our multi product and multi policy households. They will work closely with our modelling, deployment and commercial teams to turn that into actionable ideas for other teams to put into deploy. What We Are Looking For:Analytically focussed - leveraging our data to find opportunities to drive value. Commercially aware – ability to view how any changes would affect customers. Managing intelligence from discovery to live, collaborating with our colleagues across the business. Insurance experience highly desirable (ideally Multi Product and/ or Multi Policy brokerage), as well as understanding of PCW market. Management and training of junior members of the team. Needs to be articulate, a good communicator and have strong stakeholder management skills. Technically: SQL essential, Python strong preference, Earnix nice to have. Interview Process: Recruiter screening call 1st Round – Intro call with Hiring manager 2nd Round – Case study round What we will give you: Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers websiteBenefits: in addition to a competitive salary and 5k car allowance you will also receive…Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detailCompetitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonusPhysical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seenFinancial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing supportMental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needsThere's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: London / Hybrid; Bexhill / Hybrid; Leicester / HybridType: Full time

Job Title: Contact Centre Leader - Complaints Location: Leicester or BexhillWelcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview As our Contact Centre Leader in Complaints, you’ll lead a high-performing insurance complaints operation, managing a team of Leaders, who in turn lead complaint handling teams that are focused on delivering fair, timely and customer-focused complaint resolution. You’ll be a visible and influential leader, working closely with senior stakeholders across Operations, Risk, Compliance, Quality Assurance and Customer Experience to drive service excellence and identifying opportunities for business improvement.This is a key leadership role for someone who can balance customer outcomes, regulatory compliance, operational efficiency and colleague engagement. You’ll create a culture of ownership, accountability and continuous improvement, ensuring customers receive the right outcomes.Job details – you’ll need to have demonstrable experience in: Leading, coaching and developing your Team Leaders within the Complaints operation, supporting them in managing performance, capability and overall colleague development – championing employee engagement and building a positive, high-performing cultureDelivering strong operational performance across complaint volumes, quality, customer outcomes and service level commitmentsDriving a culture focused on customer fairness, root cause analysis and continuous improvement, by using MI and performance data to identify trends, opportunities and risksTaking ownership of resource planning , capacity management and operational deliveryLeading operational change initiatives and implementing process improvements, providing regular updates and insight to senior stakeholders on operational performance and emerging complaint themesCollaborating with Quality, Risk Compliance and Customer Experience teams to improve complaint handling standards and ensuring compliance with FCA regulations, DISP requirements and internal governance standardsEssential skills/experience:Significant leadership experience within a regulated complaints environment, managing Team Leaders and delivering results, as well as coaching, developing and motivating teamsStrong knowledge of insurance complaints handling and regulatory requirementsExperience in leading operational performance through KPI’s, quality measures and customer outcome metricsExperience in using MI and data to drive decision making and performance improvement, with a track record of leading operational change and continuous improvement initiativesStrong stakeholder management skills, high level of customer focus and commercial acumenThe interview process Recruiter intro/screening call 1st stage interview with hiring leader 2nd interview with hiring leaders leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.Regrettably we are unable to offer sponsorship for this role.Benefits: in addition to a competitive salary and 5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: Leicester; BexhillType: Full time

Job Title: Home Risk Pricing Manager Location: Bexhill/Leicester/London Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there – our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. Pricing is more than just a number – it’s a strategic capability. At the heart of Hastings is deep risk insight – continually improving how we assess, segment and price risk through data and analytics. The Role: The risk pricing manager will lead a team of 2 analysts with the aim of delivering our profit and growth targets for home. Key Accountabilities: Prioritising team resource and workstack items to help achieve our home profit and growth targets Analysing various data sources (including loss, policy, quote and market data), to identify opportunities to improve our risk pricing. Developing & delivering new insight, including the integration of new data, new innovative techniques and ways of working Working closely with Actuarial, Data Science, Underwriting, Data Engineering, Account Management, Retail and Counter Fraud / Digital teams Critically review technical models produced by actuaries and data scientists Analyse the above models to determine the optimal way to combine these model outputs to improve the pricing algorithm Analyse the models to identify segments where prices can be improved Create and maintain tools that enable us to source new pricing leads on an automated basis Representing the home team on various underwriting projects to generate value for the wider business Support the team through peer reviews, coaching and mentoring Ensure that we are meeting customers’ fair and reasonable expectations and provide fair outcomes for our customers. Band 4, with 2 direct reports, but flexible on this depending on candidate. What we’re looking for: Strong general insurance background/knowledge preferable Strong Analysis and coding experience. Python preferred, but if experience is with other coding languages then this can be trained up Comfortable working with and analysing numerical/statistical data Thirst for making change / Inquisitive, curious nature Collaborates well with colleagues from own team and other teams Good communication skills, written and verbal Interview Process: Recruiter screening call 1st Round – Intro call with Hiring manager 2nd Round – Case study round What we will give you: Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: inaddition to a competitive salary and 5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: Leicester; Bexhill; LondonType: Full time

Job Title: Product Manager – Digital Journeys Location: Bexhill, London or LeicesterWelcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview At Hastings Direct, our Claims Transformation team is reshaping how customers notify us of an accident and manage their claim.The growth of our digital journeys has created the need for a Product Manager who can bring strong product management capability to the team and drive continuous improvement across these customer experience. These journeys are critical to our customers, support thousands of users each month, and often serve people making an insurance claim for the first time during a stressful period. We’re looking for an inquisitive and analytical individual who can identify customer needs and emerging issues through data, trends and insight, and work collaboratively to deliver effective solutions.Job details – you’ll need to have demonstrable experience in:Accountability for the continuous improvement of the product/service to achieve agreed customer and commercial outcomes and developing data-led insight that supports continuous improvement and informed product decision-makingTranslating insight into action by working cross functionally to define and deliver appropriate solutionsLeading research with customers, colleagues and third parties to understand qualitative performance and inform backlog prioritisationUnderstanding the product’s competitive landscape and wider market factors influencing performance and articulating these to the wider businessEnsuring there is appropriate debate, discussion and challenge of risks within your area of responsibility and accountability for ensuring all internal governance and regulatory requirements are metOwning the Claims Digital Estate, including brochureware, FAQs, and help and support content, while contributing to the wider Digital Contact StrategyEssential skills/experience:Proven experience in developing and delivering product strategy, including UX and service design capabilityExperience of managing in-life digital products/services, with a strong understanding of optimisation, continuous improvement and previous ownership of long-term roadmapsExperience of supporting and embedding a product/service-led culture within organisations committed to a more customer-centric approach to product and service developmentA good understanding of qualitative and quantitative techniques to spot patters and to drive actionable insightExperience of collaborating with multidisciplinary teams to solve complex problems that improve service outcomes and deliver cost savingsA strong visual and verbal communicator, able to engage and influence a broad range of stakeholders and build effective working relationshipsThe interview process Recruiter intro/screening call 1st stage interview with hiring leader 2nd interview with hiring leaders leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably we are unable to offer sponsorship for this role.Benefits: in addition to a competitive salary and 5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: Bexhill; London; LeicesterType: Full time

Job Title: Transformation Manager – Retail Operations Location: Leicester or Bexhill (both hybrid) with an excellent degree of flexibilityWelcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role overview As our Transformation Manager, you’ll lead and deliver strategic change across Retail Operations and cross-functional programmes of work; driving opportunities across growth, customer experience, operational efficiency, commercial performance, regulatory compliance and colleague engagement. By working closely with wider teams and stakeholders, you’ll identify opportunities, design solutions and embed sustainable improvements and changes that support the wider retail strategy.You’ll be converting strategic big bets into clear, actionable transformation plans and coordinating end-to-end delivery of change initiatives, as well as supporting the development of our Transformation Analysts and Business Readiness Executives, ensuring consistent delivery capability across the team.Job details – you’ll need to have demonstrable experience in: Shaping and Prioritising Transformation Strategy – partnering with senior stakeholders across Operations and key business functions to identify, assess and prioritise strategic transformation opportunities, translating business objectives, customer insights, operational performance, regulatory requirements and market trends into a sequenced portfolio of change, with clear roadmaps and measurable outcomesLeading End to End Transformation Delivery – owning the delivery of transformation initiatives from discovery and business case development through to implementation and benefits realisation, managing scope, plans, budgets, risk, dependencies and quality standards to ensure successful customer, colleague and commercial outcomesDriving Continuous Improvement and Insight Led Change – using data, operational KPI’s, customer feedback and colleague insight to identify improvement opportunities, applying structured transformation, change and process improvement methodologies to redesign processes, validate solutions and deliver sustainable operational efficienciesEnsuring Business Readiness and Adoption – leading operational readiness activities to support successful implementation, ensuring people, processes, systems, controls, training, communications and performance measures are in place, with changes effectively embedded into BAU and benefits are tracked through post-implementation reviewsBuilding Stakeholder Engagement and Change Capability – developing strong cross-functional relationships across Operations, Technology, Compliance and enabling functions, influencing decision making, managing change impacts, communicating progress and risks and supporting the development of transformation capability across the teamMaintaining Robust Governance, Risk and Regulatory Compliance – ensuring all initiatives comply with governance frameworks, regulatory obligations and internal controls, maintaining effective reporting, documentation, benefit tracking and risk management while safeguarding delivery quality and operational integrityEssential skills/experience:Proven transformation and change leadership – experience in delivering complex, multi-channel transformation, change and continuous improvement programmes (ideally within a regulated environment), with a proven track record of leading end to end changeStrategic planning and portfolio management – demonstrable experience in translating complex strategic objectives into actionable transformation plans, shaping portfolios of work through prioritisation and sequencing, and aligning initiatives to commercial, customer and cost/control outcomesCommercial and business case expertise – strong commercial acumen with the ability to independently develop and present compelling business cases, benefits realisation plans and ROI models, ensuring investment decisions are supported by robust analysis and clear value propositionsDelivery, process improvement and risk management – proven capability in programme delivery, operating model design, process mapping, requirements definition and continuous improvement methodologies, alongside structured risk management, RAID governance and benefits realisation controlsStakeholder management, influence and communication – exceptional stakeholder engagement, facilitation, negotiation and communication skills, with experience of managing stakeholders and SME’s across multiple functions, simplifying complex concepts and influencing decision making at all levelsAnalytical thinking and independent working– strong analytical, problem-solving and organisational skills, including root cause analysis, ambiguity management and confident decision making, able to work independently with strategic direction, manage multiple priorities and delivery high quality resultsThe interview processRecruiter intro/screening call 1st stage interview with hiring leader (Teams)2nd interview with hiring leaders leader (Teams)As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Regrettably we are unable to offer sponsorship for this role.Benefits: in addition to a competitive salary and 5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:SummaryLocation: Leicester; BexhillType: Full time

Hastings Direct is an agile, data and digitally focused general insurance provider to the UK market, offering a full range of car, van, bike and home insurance products. But it’s our attitude and the way we run our business that makes us different. It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here – just ask any of our ~4700 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way! As a member of the Group Architecture Leadership Team, the role contributes to enterprise-wide architecture strategy, governance, technology investment decisions, talent development and the evolution of architecture practice across Hastings Direct. The Head of AI Architecture is accountable for turning AI ambition into safe, scalable and value‑led technology choices that support CIO priorities and deliver measurable value for customers, colleagues and the business. The role provides architecture leadership across CIO, business functions and technology partners, ensuring AI capabilities and solutions are aligned to business priorities and the target architecture, including effective use of Azure, Snowflake, third‑party AI and SaaS‑based AI capabilities. • Strategic vision and alignment: Strong track record of defining current state, target state, transition roadmaps, standards, patterns and architecture guardrails that guide AI delivery at scale using Azure, Snowflake, third‑party AI and SaaS‑based AI capabilities., • AI solution and platform architecture: Strong understanding of how AI solutions are designed, integrated, monitored and operated across enterprise platforms, including Azure, Snowflake, APIs, data pipelines, orchestration, observability, model lifecycle management and production support., • Generative AI and automation delivery: Experience shaping architectures for generative AI, automation, agentic AI and AI‑assisted capabilities, including retrieval augmented generation, tool use, orchestration, knowledge grounding, guardrails and secure use of third‑party AI services., • Cross‑functional collaboration: Ability to build strong partnerships across business, technology, delivery, data, risk, compliance and supplier teams, creating shared accountability and integrated problem‑solving., • Change leadership: Proven ability to lead architecture in a large, complex, fast‑moving organisation, balancing business ambition with risk, resilience, cost and long‑term technology health., • Innovation and market awareness: Strong awareness of AI trends, supplier capability, architecture practices and innovation opportunities that can improve business, customer and colleague outcomes., • Culture and talent development: Experience building, leading, coaching and improving architecture teams, creating clear standards, strong collaboration and a high‑performance culture., • Risk and governance oversight: Strong understanding of AI governance, model risk, privacy, explainability, auditability, human oversight, resilience, security and ethical delivery, with the judgement to apply controls pragmatically. Regrettably we are unable to offer sponsorship for this role • Competitive salary and £6k car allowance, • Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail, • Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus, • Physical wellbeing – as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen, • Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in‑house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • There’s more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more … Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date: 06/09/2026 Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. #J-18808-Ljbffr

School Chef- £19 - £25 an hour Enhance Catering is recruiting School Cooks to lead the catering operations for our client's school sites. This is an excellent opportunity for a confident, hands-on chef's who enjoys leading a team, working with fresh ingredients, and delivering a high-quality food service. We are recruiting for a September start with a lot of ongoing temporary and permanent roles available across Kent. Pay will be £19 to £25 an hour. What You'll be doing Lead and manage the day-to-day catering operation Prepare and deliver fresh, seasonal food to a consistently high standard Manage, motivate, and develop the kitchen team Ensure full compliance with all food safety, health & safety, and due diligence requirements Build and maintain positive working relationships with onsite stakeholders and clients Oversee stock control, ordering, and kitchen organisation Drive food quality, consistency, and presentation What We Offer Industry Leading Pay Rates - Competitive hourly rates for all Chef roles. £19-£25 an hour Holiday Pay when YOU need it - We calculate your holiday pay separately, and you can request at anytime - perfect for planned breaks or last minute getaways. Dedicated Consultant - Our specialist consultants work closely with you to secure the best placements across the industry that match your skill set & preference. Total Flexibility - You are in full control of your schedule. Choose when and where you work Exclusive Discounts & Benefits - Access to Benefit Hub, giving you savings in major shops, restaurants, bars, gyms and much more. Free Access to Industry Qualifications - Including enhanced DBS and catering qualifications such as food safety level 2. If this role sounds like the right fit for you, wed love to hear from you. Successful candidates may need to complete relevant background checks If you require any reasonable adjustments during the recruitment process, please include details in your application. All information will be handled confidentially and in line with GDPR requirements. INDEN TPBN1_UKCT

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Employer detailsEmployer nameEast Sussex Healthcare NHS TrustAddressConquest Hospital and EDGHHastings and EastbourneTN37 7RDUnited KingdomEmployer's websiteEmployer detailsEmployer nameEast Sussex Healthcare NHS TrustAddressConquest Hospital and EDGHHastings and EastbourneTN37 7RDUnited KingdomEmpl

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