Buscar empleo: 494 ofertas de trabajo de healthcare project manager en London (mayo 2026)

Practice Manager - Bermuda

hace 18 horas

City of London

The Practice Manager is responsible for the effective day-to-day running of the clinic, providing strong middle management leadership to ensure the efficient, high-quality delivery of clinical services and an excellent patient experience. The role oversees Patient Services, clinic scheduling, and operational workflows, while supporting clinical capacity planning in line with business needs. The postholder ensures compliance with organisational policies, clinical governance standards, and relevant legislation, including the Personal Information Protection Act 2016. Working closely with clinical and senior leadership, they uphold patient safety, quality standards, and continuous service improvement. The role includes line management of administrative staff, oversight of recruitment and workforce processes (including immigration administration), and coordination of suppliers, inventory, and clinic resources. The Practice Manager also supports financial processes, service development, and operational projects, while maintaining clear communication across teams and supporting senior leadership as required. DUTIES AND RESPONSIBILITIES 1. Operational Leadership and Service Management • Lead the day-to-day operational delivery of Patient Services, ensuring smooth clinic workflows and a high-quality patient experience., • Manage the clinic schedule and ensure operational targets are met, including patient throughput, appointment uptake, and key performance indicators. When senior clinical leadership is absent, take responsibility for ensuring clinical slot capacity is sufficient for business needs and direct the Patient Services Lead accordingly., • Identify operational risks and inefficiencies and implement practical solutions in a timely manner., • Support the implementation of new services, technologies, and organisational change initiatives., • Oversee the maintenance of the clinic's information and management systems, ensuring data accuracy and compliance with PIPA 2016. 2. Compliance, Quality and Clinical Governance • Take ownership of operational compliance, ensuring PHWC's policies, procedures, and operating standards are in place and actively observed., • Liaise with the Lead Nurse and clinical team to ensure infection control, health and safety, and patient safety standards are upheld., • Maintain and manage policy and procedure documentation, working with HR to ensure versions are current and accessible., • Support clinical governance processes, including supporting audits, incident management, and quality improvement work where relevant., • Monitor changes in relevant legislation or healthcare standards in Bermuda and flag implications to the COO. 3. People Management • Directly line manage the Patient Services Lead and, where applicable, other administrative and operational team members., • Lead recruitment, induction, and performance management for direct reports, in line with PHWC HR policies. Provide active HR and recruitment support to the COO across wider organisational hiring activity, including coordinating recruitment administration, managing candidate correspondence, and supporting onboarding processes for roles beyond the immediate team., • Conduct regular one-to-ones and annual appraisals for direct reports, supporting their development and addressing any performance concerns promptly., • Coordinate staff rotas and scheduling across Patient Services, ensuring adequate coverage at all times and managing leave appropriately., • Act as a first point of escalation for team-level HR matters, consulting HR as required. 4. Immigration and Workforce Administration • Manage work permit applications, renewals, and related immigration administration for applicable staff, liaising with the relevant government departments., • Maintain accurate records of work permit status and flag renewal timelines to the COO in advance., • Support the onboarding process for new staff, including coordination of right-to-work documentation., • Ensure all clinical staff maintain valid and up-to-date professional registrations, monitoring compliance and coordinating renewals as required. 5. Supplier and Contract Management • Act as an intelligent client in all supplier relationships — maintaining sufficient knowledge of services procured to specify requirements clearly, challenge supplier performance where standards are not met, and ensure value for money., • Serve as the primary relationship manager for operational suppliers and contractors, including cleaning, maintenance, stationery, and medical equipment providers., • Maintain an asset register and ensure appropriate oversight of clinic inventory and equipment., • Review supplier performance and escalate concerns or contract issues to the COO., • Coordinate with the facilities function to ensure the clinic environment is clean, safe, and well maintained. 6. Finance and Products • Oversee daily bank deposits and the management of financial transactions at clinic level., • Attend billing meetings and provide operational input, working closely with the Finance team on financial reporting and query resolution., • Monitor the collection of patient co-payments and ensure payment plans are implemented correctly., • Manage practice-level insurance policy queries and related correspondence, working with the COO and Finance team to resolve outstanding issues and ensure appropriate cover is maintained., • Manage product ordering and inventory within agreed budget parameters, providing regular stock reports to management., • Work with the marketing team to align product and sales activity with organisational objectives., • Oversee the management of digital inventory management systems. 7. Project and Service Development • Actively contribute to service development projects, including the expansion of PHWC's Lifestyle Medicine offerings., • Support the development and implementation of the PHWC intranet and other digital infrastructure projects., • Lead or contribute to projects as directed by the COO, including transitions to new technologies, systems, or operational procedures. 8. Communications and Stakeholder Management • Arrange and chair operational meetings with staff, healthcare professionals, and external stakeholders., • Provide personal assistant support to senior staff as required, including diary management and correspondence., • Communicate operational updates and changes to relevant teams in a clear and timely manner., • Support the establishment, enrolment, and ongoing management of corporate health schemes with external organisations, overseeing delivery, reporting, and stakeholder communication. KEY PERFORMANCE INDICATORS • The Practice Manager will be accountable for delivering against a defined suite of operational key performance indicators aligned to organisational priorities. These will encompass patient experience, service efficiency, workforce management, compliance, supplier performance, and financial control., • Detailed metrics and targets will be set as part of the annual operating plan and performance management process and will be reviewed periodically to ensure alignment with business objectives. PERSON SPECIFICATION Qualifications and Experience • Bachelor’s degree in Business Administration, Healthcare Management, or a related field; OR equivalent demonstrated through extensive relevant experience, • Minimum 5 years’ experience working in a healthcare setting, • Minimum 3–5 years’ experience in a management or senior supervisory role Skills and Abilities • Strong leadership and team management capabilities, • Excellent organisational and prioritisation skills, • Confident communicator across clinical, administrative, and senior leadership audiences, • Proficient in Microsoft 365 and healthcare management systems, • Sound understanding of financial processes and compliance in a clinical environment Desirable Qualifications and Experience • Postgraduate qualification in Healthcare Management or Business, • Experience managing immigration/work permit processes in Bermuda, • Experience in a General Practice or primary care setting Skills and Abilities • Familiarity with SharePoint or intranet management, • Experience supporting service development or quality improvement projects, • Knowledge of Bermuda employment legislation and PIPA 2016 Starting Salary: BMD $85,000, with relocation and accommodation assistance

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