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Customer Complaints Team Leader - FTC \n Role Purpose: To lead a team to effectively manage our formal complaints process, ensuring timely, fair, and high-quality responses that reflect Raven’s commitment to excellent customer experience as well as maintaining compliance with the Housing Ombudsman Complaint Handling Code and driving continuous improvement through using learning from complaints to identify and embed service enhancements across the organisation in collaboration with colleagues. Key Relationships: Internal • Colleagues in the Customer Experience & Engagement Team • Customer Service Centre • Housing Team • Home Ownership Team • Income Team • Property Services Performance, Planning & Quality Teams • Responsive Repairs Team • Voids Team • Community Wellbeing & Inclusion Teams • Operational Managers, Heads of Service, Assistant Directors • Executive Director of Customer Experience • Governance Team External • Complainants (customers, leaseholders, applicants) • Housing Ombudsman Service • MPs, councillors, and advocacy groups • Contractors and service providers Strengths Matrix Levels: Raven Core Strengths Proficient People Management & Leadership Team Leader Essential Role-Specific Knowledge, Skills, and Experience: • Strong empathy and advanced conflict resolution skills to manage sensitive and emotionally charged situations effectively. • Analytical thinking with the ability to carry out root cause analysis and translate findings into actionable service improvements. • Proficient in using CRM and case management systems to log, track, and report on complaint handling. • Skilled in coaching and mentoring team members to improve investigation quality, communication skills, and complaint resolution outcomes. • Ability to engage and influence stakeholders across departments to secure timely information, resolve cases, and embed learning. • Proven experience in complaint handling or customer service within a regulated sector (e.g., housing, utilities, healthcare, financial services). • Track record of managing complex or high-volume complaints to resolution in line with statutory or organisational timescales. • Experience working with vulnerable or emotionally distressed customers, ensuring a compassionate and supportive approach. • Demonstrated ability to coordinate across multiple teams or departments to gather evidence, resolve issues, and improve processes. • Experience contributing to and delivering service improvement initiatives informed by customer feedback and complaint data. \n

\n Description\n The Director of Engineering (also known in the industry as Chief Engineer or VP of Engineering) is the senior technical leader responsible for driving engineering strategy, execution, and culture across the ICT organisation. This role ensures that engineering teams deliver high-productivity, high-quality, scalable technically excellent solutions aligned with business goals, while fostering innovation, operational excellence, and talent development. \n To clarify the differentiation between the Head of Architecture and Director of Engineering roles: \n The Head of Architecture is responsible for the architecture of what we build - defining the architectural foundations of our solutions, making strategic technology choices, and setting the long-term direction (typically with a 3+ year horizon). This role maintains a broad, enterprise-wide perspective to ensure coherence and scalability across platforms. \n The Director of Engineeringis focused on the approach we take to building - driving engineering excellence through methodologies, practices, tooling, and team capabilities. With a more immediate time horizon (1–2 years), this role concentrates on execution, delivery quality, and continuous improvement within our development teams. \n For both roles, the key stakeholders shall include Stack Engineering Leaders, Engineering Leaders, and Engineering Managers, although involvement with and support of others within the engineering teams as required is expected. \n The Role \n Leadership \n \n • Responsible for the definition of and be the subject matter expert in our software development lifecycle/engineering vision and solution, realized in alignment with the Head of Technical Strategy & Enablement, the Head of Architecture and Stack Engineering Leaders\n, • Support the Head of Technology Delivery & Strategy with executive leadership to shape technology budget recommendations, prioritization, and long-term planning\n, • Support Stack Engineering Leaders by translating strategic goals into scalable engineering solutions and associated delivery plans\n \n Technical Excellence \n \n • Champion modern engineering practices (e.g., CI/CD, IaC, microservices, cloud-native architecture, DevOps, test automation, AI)\n, • Oversee detailed and complex system architecture, technical standards, and platform evolution choices associated with lifecycle tooling and work with the Head of Architecture & Stack Engineering Leaders in support of enterprise architecture\n, • Assure technical quality, security, and performance across all products and services\n, • Be the go-to person for our most complex technical challenges\n, • Stay ahead of emerging technologies and assess their relevance as it relates to the role\n \n Team Leadership & Culture \n \n • Working with Stack Engineering Leads provide the best-practices measures & expectations/guidance for high-performing engineering teams, including supporting hiring, mentoring, and career development\n, • Foster a culture of ownership, collaboration, and continuous improvement\n, • Promote diversity, equity, and inclusion within engineering and across the organization\n \n Operational Oversight \n \n • Responsible for engineering KPIs used such as velocity, quality, uptime, and cost efficiency as part of a broader, ICT Measurement Framework and in conjunction with the Stack Engineering Leaders & Engineering Leadership/Management\n, • Drive efficiency, productivity, process optimization, tooling improvements, and delivery predictability, in conjunction with the Stack Engineering Leaders & Engineering Leadership/Management\n \n Cross-Functional Collaboration \n \n • Work closely with Product, Design, Architecture, Security, and Infrastructure teams to align on priorities and execution\n, • Work closely with Key Stakeholders including Stack Engineering Leaders, Head of Architecture and Service Operations\n, • Represent engineering in key external and wider WTW forums, meetings, and strategic planning sessions\n, • Act as a key stakeholder in vendor selection, partnerships, and technology evaluations\n \n Success Metrics \n \n • Improvement in delivery productivity and quality evidenced through the introduction of project methodology changes and robust engineering metrics such as project velocity, cycle time (idea to deployment), deployment frequency\n, • Reduction in technical debt, improved system reliability\n, • Creativity & adoption of new technologies and techniques evidenced through PoC’s, new tech. initiatives, or changes that deliver a measurable impact\n, • Encouragement of cross-stack collaboration & alignment, improved engagement, and technical maturity\n, • Increase in technical skills & knowledge through the support provided as a subject matter expert\n Qualifications\n What you’ll bring \n \n • Solid experience in engineering roles, covering all stages of the lifecycle\n, • Proven track record delivering complex, large-scale solutions that involved cross-enterprise architectural & technical decision making\n, • Broad expertise in a variety of different technologies (e.g. Cloud) and methodologies e.g. DevOps, Agile, SDLC), best practices, and data-driven decision making\n, • Proven problem solver, with a critical-thinking systems-oriented mindset\n, • Strong stakeholder management, Influencing and executive-level communication skills\n \n Skills & Experience \n \n • Previously been Chief Engineering/VP Engineering for an ICT sized Enterprise\n, • Comfortable in working in areas of high-demand, high-complexity and decision making\n, • Expertise in engineering across all disciplines (application, data, infrastructure), architecture & design, technical solutions design and delivery, strategic planning, and change management\n, • Hands-on experience with modern technologies & techniques\n, • Collaborative leadership style, able to inspire and develop high-performing teams\n, • Comfortable navigating large organizations to execute delivery\n \n Other highly desirable, but not essential skills are: \n \n • Strong Line management experience\n, • General knowledge of the Insurance Industry\n, • Degree-educated with Computer Science, Engineering, Mathematics or relevant discipline\n \n What we offer \n Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. \n We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. \n Equal Opportunity Employer \n We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com \n (ICTTECH TD2025_51R) \n #J-18808-Ljbffr

About us At Environment Bank, we’re working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that’s experiencing rapid growth. We’ve already built a highly skilled team of experts and we’re actively looking to expand our team in the coming months. We’re incredibly proud of all we achieved so far and we’re still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role Environment Bank is on an exciting journey, optimising our structure, processes and governance to support rapid growth. As a Project Manager covering the North or South of England, you will play a pivotal role in governing, shaping, and overseeing the successful delivery of habitat creation and enhancement projects. This role goes beyond day-to-day delivery management: you will act as a guardian of process, quality, and project discipline, ensuring that all projects at any stage in their lifecycle adhere to Environment Bank’s governance framework, project controls, and lifecycle standards. You will work closely with ecologists, habitat delivery specialists, land managers, and wider stakeholders to embed a robust, repeatable way of working across the project portfolio. You will own the end-to-end project lifecycle, from early design and legal processes through capital works and into long-term asset management. You will also support the setup and ongoing management of complex sites, ensuring visibility, traceability, and strong control across all activities. Capital works may include the creation and enhancement of woodland and scrub, species-rich grassland, wetland habitats, and associated infrastructure. This role will sit under our PMO team. Responsibilities Governance, Process & Project Controls • Act as the primary governance and process enforcer across all projects in your region, ensuring adherence to Environment Bank’s project management framework, standards, and gateway requirements., • Own and manage the full end-to-end project lifecycle, including gateway approvals, assurance activities, and documentation., • Establish and maintain strong project controls, including risk, schedule, cost, change, and quality management., • Lead the creation, maintenance, and optimisation of project processes to improve visibility, traceability, and organisational control., • Provide oversight across multiple concurrent projects, ensuring they are well-governed, compliant, and progressing in line with agreed methodologies. Planning, Delivery & Oversight • Provide top level oversight of all projects in your region becoming the single point of contact and information for the national programme manager and Ops Director., • Develop and own the integrated, end-to-end project plan, coordinating inputs from ecologists, habitat creation specialists, consents managers, and contractors., • Monitor and support the setup and ongoing management of complex habitat bank sites, ensuring robust planning, sequencing, and operational readiness., • Chair project meetings, drive decision-making, and maintain high-quality communication across multidisciplinary teams., • Manage the project risk register, programme, and assurance schedule, ensuring proactive mitigation and escalation where required., • Ensure safe delivery of all works, promoting a positive safety culture and ensuring compliance with relevant legislation and internal standards. Commercial & Financial Management • Set, manage, and monitor project budgets across the full lifecycle, ensuring accurate forecasting, cost control, and financial governance., • Oversee contractor performance, KPIs, and delivery quality, ensuring works meet specification, timescales, and budget. Reporting & Continuous Improvement • Provide clear, timely reporting on project progress, risks, issues, and performance to internal stakeholders., • Maintain accurate and up-to-date project information across relevant systems and tools., • Lead lessons-learned activities, ensuring insights are captured, shared, and embed with the prog manager into future ways of working., • Contribute to continuous improvement initiatives, helping to refine processes, strengthen governance, and enhance project delivery capability across the organisation. Essential • Proven ability to lead and govern multidisciplinary project teams, ensuring strong project control and adherence to process., • Experience managing project controls functions, including planning, estimating, financial control, and commercial management., • Excellent communication and presentation skills, with the ability to influence, challenge, and drive action across diverse stakeholders., • Strong project management capability, with a deep understanding of both the technical and behavioural aspects of programme delivery., • Experience delivering projects with consent/permit restrictions and/or seasonal constraints., • Demonstrable experience in risk management and structured project governance., • Full UK clean driving licence and willingness to travel for regional site visits and events. Desirable • APM accredited or equivalent., • Educated to degree level in a relevant subject, or equivalent professional experience., • Experience in habitat creation, restoration, or nature recovery projects, ideally in a project management capacity. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we’re creating a space where our team can thrive, both personally and professionally – providing flexible working arrangements, mental wellbeing support, and more. We offer... 🎁Performance-based annual bonus up to 10% of salary 💸Pension scheme with employer-matched contributions at 6% of salary 🏖️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day ➕ Option to purchase 5 additional days of annual leave after probation 🏡 Hybrid flexible working option 💼 Regional and departmental team co-working days 🌞 Expenses-paid whole company meet twice a year 🎗️ Team fundraising and charity events 🎓 Ongoing career development with training and mentoring 🩺 Medical cash back scheme to cover everyday healthcare costs 🧠 Employee assistance mental wellbeing support ❤️‍🩹️ Enhanced sickness pay allowance

Salary: £40,000 - £50,000 Location: We’re looking for someone based in the UK to help us better support our clients and collaborate closely with our wider team. This is a remote role, so you can work from wherever you feel most comfortable. --- At Substrakt, a UK based company with Global impact, we help arts and cultural organisations create exceptional digital experiences and we’re looking for a Backend Engineer to help us do just that. As part of our Engineering team, you'll build robust, high-quality backend solutions that power our clients’ websites and digital products. From new website builds and custom integrations to performance optimisations and security enhancements, you’ll play a vital role in delivering outstanding products and services. Substrakt is an equal opportunities employer. We believe that diversity of thought and experience makes us stronger, and we actively encourage applications from people of all backgrounds, identities, and abilities. Read more about our approach to _. • Create exceptional backend solutions: Work on a range of projects across our client base including new builds, updates to existing websites, API integrations, infrastructure configurations, and other server-side tasks. You’ll work with modern technologies such as PHP, WordPress, MySQL, SQL, Python, Wagtail, Heroku and AWS (S3, CloudFront, RDS) - always with performance, security, and scalability in mind., • Ensure quality and performance: Write clean, efficient, and secure code following best practices. You’ll test thoroughly, debug issues, and optimise performance to ensure reliable and seamless user experiences. You’ll also contribute to code reviews and help maintain our high technical standards., • Collaborate and contribute: Work closely with frontend engineers, designers, and client-facing roles to ensure smooth delivery. You’ll communicate directly with clients when needed to explain technical decisions, and support Producers and Support & Solutions Managers in scoping and technical planning., • Own your work: Take responsibility for the technical quality of your solutions, contribute to internal best practices, and help shape the future of our backend engineering processes. You’ll participate in solution reviews, submit and conduct code reviews, maintain technical documentation, and support continuous improvement., • Strong experience in backend development using modern frameworks and tools (e.g., PHP, Python, WordPress, Wagtail, Django), • Familiarity with relational databases (MySQL) and cloud infrastructure (Heroku, AWS, Cloudflare), • Understanding of performance optimisation, secure coding practices, and scalable system design, • Enthusiasm for working collaboratively within a multidisciplinary team, • A friendly and helpful approach to communicating directly with clients, • Initiative, problem-solving mindset, and a drive to deliver high-quality work, • Openness to learn, share knowledge, and support others We’re a purpose-driven team, who are B-corp accredited, that values creativity, openness, and continual improvement. We believe in creating work we’re proud of and supporting each other to grow along the way. You’ll have the chance to work with some of the most inspiring arts and cultural organisations, contributing to meaningful projects that make a real impact. • We operate a flexible, hybrid working model that supports autonomy and work-life balance., • We have enhanced time off policies too with a focus on parents and carers, vacation days (you’ll get 25 days, plus bank holidays and you’ll never work a birthday again - because we give you that off), • We offer NHS cashback scheme to support healthcare costs and a monthly wellbeing allowance of £50 to spend on whatever makes you feel good (whether that be a gym membership, a meal out, or a treatment of some kind), • Everyone gets 6 days per year to focus on their own professional development, and a £500 budget to go along with that too., • We invest heavily in communication and connection through weekly mailers, an intentional meeting cadence and internal awards. We also organise and cover the cost of bi-annual team gatherings to museums, art galleries and theatres., • Not all benefits come in the form of traditional ‘perks’. At Substrakt, we place a strong emphasis on building the right team structure and workflows, so everyone knows what they’re accountable for and can focus on doing their best work., • All team members have the opportunity to participate in our steering groups which aren’t just ‘nice to haves’ - they help everyone stay curious and influence the way Substrakt approaches things like Equality, Diversity and Inclusion, Internal Culture, Accessibility, AI, and Sustainability If this sounds like you, and you like the sound of us, we’d love to hear from you.

Location: Staffordshire and Wolverhampton Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Reports to: Operations Director Immediate Start Date We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you. • Team Leadership: Manage Service Coordinators across all five services, fostering a strong and effective team., • Operational Excellence: Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care., • Care Planning: Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans., • Compliance and Quality: Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance., • Mentorship and Support: Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment., • Collaboration: Work closely with senior management and clinical teams to ensure seamless service delivery., • Service Development: Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services., • Continuous Improvement: Drive improvements in care quality through change implementation and innovation., • A minimum of 1 years’ experience in an operational role., • Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis., • Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team., • A collaborative mindset with a desire to work as part of a team committed to achieving shared success., • Strong leadership skills focused on staff development, motivation, and excellence., • A passion for delivering high-quality care and improving outcomes for individuals., • Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment., • A full UK driving licence., • Competitive Salary: Reflecting your skills and experience, • Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers, • Career Development: Ongoing opportunities for professional growth and training, • Pension Scheme: Enrolment into a workplace pension, • Death-in-Service Benefit, • Growth Incentives: Be rewarded for contributing to the success of a growing organisation, • Supportive Culture: Join a collaborative team committed to making a difference If you’re ready to make a positive impact on the lives of the people we support, we’d love to hear from you! For an informal chat, call us on 01952 781 111, or email _ to apply.

Are you a certified Anaplan expert looking to make a meaningful impact? We’re seeking a Senior Anaplan Developer to join our Commercial Finance team and lead the design and development of scalable Anaplan models that drive strategic decision-making. As a Senior Anaplan Developer, you’ll collaborate with stakeholders across the business to gather requirements and deliver tailored Anaplan solutions. Your work will focus on automation, simplification, and continuous improvement, ensuring our financial planning processes are efficient, accurate, and future-ready. • Design and develop Anaplan models, dashboards, and reports aligned with business needs, • Translate stakeholder requirements into robust technical specifications, • Build and optimise complex calculations and modules within Anaplan, • Ensure data integrity and conduct rigorous testing and quality assurance, • Provide training and support to end-users, • Maintain clear technical documentation and user guides, • Certified Anaplan Model Builder with excellent knowledge of best practices, • Solid experience in application development, data modelling, and database design, • Proven ability to deliver system upgrades with minimal disruption and maximum value, • Experience with Agile project delivery is desirable, • Highly proficient in Microsoft Excel and numerically strong, • Collaborative team player with a proactive, problem-solving mindset, • Excellent written and verbal communication skills, • Highly organised and detail-oriented, • Flexible, dependable, and able to adapt to changing priorities, • Analytical thinker with a pragmatic approach to challenges If you're passionate about leveraging Anaplan to drive business transformation and thrive in a collaborative, fast-paced environment, we’d love to hear from you. Apply today and help shape the future of financial planning. Our Offering / benefits: As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on _

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members’ retirement benefits. Joining us means you’ll support customers’ financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises. Recruiter: Clarice Wale _ We’re recruiting for a Technical Quality Analyst to join us. We’re offering a base salary between £52,000 - £58,000 dependant on experience. As a Technical Quality Analyst, you will work within the Quality Framework to: • Review and assess the most complex manual calculations and documents in PRT Client Services., • Use your knowledge of Defined Benefit Pensions to identify root causes of issues and help the business implement effective solutions., • Support technical and customer queries to ensure excellent customer outcomes. What you'll be doing: • Conduct quality assurance assessments on complex manual pension calculations and documentation, • Use your Defined Benefit pensions expertise to identify root causes of issues and support process improvements, • Collaborate with teams to resolve technical and customer queries, ensuring excellent service delivery, • Provide coaching and feedback to team members and managers based on QA findings, • Support the development of QA strategies and contribute to continuous improvement initiatives, • Mentor colleagues and help build technical knowledge across the team Who we're looking for: • Strong knowledge of Defined Benefit pension schemes and related legislation, • Experience in pension calculations, administration, and quality assurance, • Excellent analytical, communication, and coaching skills, • Ability to manage priorities and work collaboratively across teams, • Pension qualifications (e.g., PMI) or equivalent experience Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes, • Generous pension contribution, • Life assurance, • Healthcare Plan (permanent employees only), • At least 27 days holiday, plus public holidays. There’s also the option to buy and sell holiday, • Competitive family leave, • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only), • There are the many discounts we offer – both for our own products and at a range of high street stores and online, • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Description Are you passionate about collaborating with business teams and stakeholders to analyse, improve, and automate processes? Do you thrive in a dynamic environment where your expertise shapes the quality culture and enhances product reliability? If so, join us as a Business Analyst and play a vital role in our mission. Be a part of our team and help us deliver innovative solutions that make a real impact. At SkyCell, we're on a mission to change the world by revolutionizing the global supply chain. Our cutting-edge temperature-controlled container solutions are designed to ensure the safe and secure delivery of life-saving pharmaceuticals, with sustainability at the core of everything we do. We’re a fast-growing, purpose-driven scale-up where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment. • 🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare., • 🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation., • 🌎 Stronger Together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way., • 💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell., • 🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to Work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being., • Collaborate with business teams and stakeholders to analyse, improve, and automate company processes, • Elicit, gather, and document requirements, translating them into clear functional specifications, • Develop and maintain user stories, use cases, process flows, and activity diagrams to ensure shared understanding, • Assess the business impact of technical decisions and verify alignment with strategic goals, • Collaborate with the team and stakeholders to shape the product roadmap and prioritize features, • Provide guidance and clarification to development teams throughout the delivery lifecycle, • Support quality assurance efforts by reviewing test cases and assisting with validation, • Contribute to testing strategies for automation and non-functional requirements, • Act as a triage expert for incoming requests, bugs, and improvement opportunities, • Resolve technical issues and remove cross-functional blockers as they arise, • Manage projects with defined milestones and deliverables, ensuring progress and risks are communicated effectively, • Create documentation and training materials for end users to support new functionality adoption Requirements • Bachelor’s degree in Computer Science, Information Technology, Business, or related field; or equivalent experience, • 4+ years of experience in Business Analysis, Product Analysis, or a related role, • Demonstrated ability to gather, document, and translate requirements into actionable deliverables, • Proven experience working closely with technical teams and understanding system-level impacts, with a solid understanding of integrations, APIs, and data flows, • Strong problem-solving and troubleshooting skills, with the ability to manage complex cross-functional dependencies., • Hands-on experience facilitating workshops, interviews, and stakeholder sessions, • Excellent communication and presentation skills, with the ability to articulate complex issues to both technical and non-technical audiences, • Familiarity with Agile/Scrum methodologies and backlog management tools (e.g., Jira, Confluence). Experience with product ownership or product strategy is a benefit, • Knowledge of process modelling techniques (e.g., BPMN, UML). Ability to define KPIs and measure product or project impact is a plus, • Detail-oriented with a strong commitment to accuracy and quality, • Professional certifications, such as CBAP, PMI-PBA, CSPO, or their equivalent, are an advantage Benefits What's In It For You? ⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life. 🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions. 💼 Remote role with opportunities for ad hoc face-to-face interactions to inspire collaboration amongst a globally diverse team. 🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program. 👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave. 🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind. Ready to Make an Impact? We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative. Stay Connected with SkyCell Visit _ and explore #WeAreSkyCell on LinkedIn How to Apply Simply click ‘apply for this job’ below! We can’t wait to meet you and discuss how you can contribute to our mission! Please note, we are unable to consider applications sent to us via email. If you have any questions, you can contact our Talent Team (_). SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic. For this position, if you are not located in, or able to relocate (without sponsorship) to one of the above locations, your application cannot be considered.

About us Hello, we’re Reach. Every day, our trusted news, stories and content connect with millions of people where they live - whether that’s on their social feed or at their neighbourhood newsstand; through their local community or their take on the hot topic of the day. We're home to more than 120 brands - from household names like the Mirror, Express, Daily Star and Daily Record, to local titles like MyLondon, BelfastLive, and the Manchester Evening News, and brands making a splash in the US like the Irish Star. It's our ability to understand people and the things that matter to them that makes us Britain and Ireland's largest commercial news publisher. We reach around 70% of the UK's online population, 10% of the US online population, and over 100 million social followers around the world, connecting with them on who they are, where they live and what they love. Your story, with Reach As a modern media organisation, we're much more than just news. And it takes a wide range of people and skills to serve diverse audiences, customers and communities like we do. We know everyone has their own story to tell, so we’ve built an environment where every background is respected and every day is a day to explore. We’ll help you build a career that works with your life, while giving you the space to create and grow. About the Role: If you love the thrill of finding brilliant storytellers across the UK and international markets and shaping diverse, high‑performing editorial teams, this is your stage. As our Editorial Talent Sourcer, you’ll own a live caseload of around 20–25 vacancies at any one time across multiple locations, turning these around quickly in this fast‑paced environment, while championing data‑led, inclusive hiring. You’ll run end-to-end sourcing for roles across our editorial brands, crafting compelling, platform-ready ad copy. You’ll be the trusted partner to our hiring managers and the first touchpoint for candidates, navigating time zones with ease and ensuring every interaction feels clear, human and memorable. Reporting directly to the Editorial Talent Acquisition Lead within HR Shared Services, and partnering closely with the wider Talent Acquisition function, you’ll play a pivotal role in how we build the future of Reach’s journalism. This is a performance-led role focused on filling editorial positions swiftly without compromising quality, elevating the candidate and hiring manager experience, and widening access to opportunity. What you’ll need to succeed: You’ll thrive here with proven experience in agency or in‑house sourcing, ideally within the editorial media landscape, and a strong record of delivering outstanding experiences for both candidates and hiring managers. You’re influential and resilient, commercially sharp, proactive and organised, with a consultative approach. Passionate about DEI and data, a strong copywriter who adapts tone per platform, and someone who loves continuous improvement as much as making the right hire. Above all, you’re a confident communicator with excellent stakeholder management skills who believes great hiring changes newsrooms for the better How we'll look after you We take good care of our people - and that means more than just a pay packet. Whatever your role, you'll get a range of benefits, including: • 25 Days Holiday, as well as an extra day after you've been with us for three, five and 10 years. We also have a scheme to help you buy extra holiday if you want to., • An extra day's paid leave each year to volunteer for a cause close to your community or your heart., • Big moment day - an extra day’s paid leave for a moment that matters to you - like getting married, moving house or welcoming a new addition to the family (human or furry!), • Bonus scheme - you'll get a stake in our success and a chance to add to your annual earnings., • Help saving for your retirement - we'll match your company pension contributions up to 6% and you can contribute through salary sacrifice., • Supportive and progressive people policies - we’re proud to have a range of policies to support people in their lives in and outside work, including enhanced family leave and policies to promote flexibility, inclusion and progression. We believe you shouldn’t have to wait to join us to know what to expect from us, which is why we share _. If there's something you want to understand more about, just ask - it won’t make a difference to your application., • A healthcare cash plan - giving you money back for a range of medical expenses and fast access to doctor's appointments., • Car lease scheme - you can buy a brand new electric or hybrid car through our leasing partner, and pay for it through salary sacrifice., • Wellbeing support - including a 24/7 assistance programme for you and your family., • Access to lots of discounts - including 15% off with Reach's very own online marketplace, Yimbly, where you can buy everything from homewares to beauty products., • Interest-free loans - including for season tickets and technology. Reach plc believes diversity brings benefits for our customers, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

Job Title: Business Development Representative Location: Edinburgh Are you ready to Be Your Best Barr None? We are all about Being Your Best Barr None and having a career with real Moments that Matter! AG Barr has been quenching the nation’s thirst for over 145 years and is home to some of the UK’s most loved drinks brands. Employing around 850 people across four business units and seven UK locations, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. At our core is Barr Soft Drinks, home to some of the UK’s most loved soft drinks. Whether it’s the iconic IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand or the unique range of BARR flavours, we brighten people’s lives with refreshingly different drinks. We also have a number of exciting owned brands within our portfolio, including the functional drinks brand Boost, FUNKIN which operates in the exciting and growing cocktail market and MOMA, which crafts quality oats into great tasting oat drinks and porridges. There's never been a better time to join us! What we’re looking for… As a Business Development Representative, you will be sitting within the National Field Sales Team and supporting our Symbols & Independents (S&I) business, the role requires the jobholder to take responsibility for supporting and delivering market share growth across a defined portfolio of stores regardless of their Route To Market (RTM). Focusing mainly on driving AG Barr core brand distribution and visibility within Impulse outlets within a given territory to achieve ‘model store’ status. The job holder will ensure the visibility of AG Barr brands is maximised through the placement of campaign and brand Point Of Sale (POS), with a particular focus on supporting our ongoing energy portfolio distribution plan where this role will be viewed as key. The job holder will form part of a broader territory team and as such will demonstrate strong teamwork skills and the ability to input into a broader team Your responsibilities will include... As a Business Development Representative your responsibilities will include; • Health Safety & Wellbeing - adopt a “Safety First” mindset and comply with all required H&S standards associated with this role. For example following agreed Safe Systems of work, Pristine Principles, Site Risk Assessments etc, • Driving distribution - of AG Barr Focus lines - ensuring specific stores are stocking our “must stock” lines & showcasing new product development., • Embedding our energy portfolio and Focus 5 Brands - Drive improved rate of sale and distribution on key energy and 500ml packs regardless of Route To Market, • Sales KPI delivery – including but not exclusive to; market share growth, scorecard improvement, new accounts opened, display, point of sale placement, availability, etc, • Brand Plan Activation/In-Store Activation - Selling and communicating brand plans at a local level, educating retailers and ensuring the key business messages are relayed effectively and any associated KPIs are achieved e.g. for tactical activation and new products., • Relationship Building - Ability to work cross-functionally - Participate in targeted tactical activity drives as briefed by your Field Sales Manager such as new product launches and Christmas merchandising., • Demonstrating market share growth in defined territory through scorecard improvement, • Presenting brands via a prepared presentation and securing a commitment to purchase, educating the retailer on the Soft Drink category and where necessary support with any remerchandising required., • Completing admin as and when required e.g. order sheets or any call reports, • Build brand awareness through excellent execution at the point of purchase, • Build distribution that matches our brand portfolio to the customer type regardless of route to market, • Improving the distribution of key brands in line with the company marketing plan What you’ll bring... The successful candidate will have; • Full driving licence essential, • Strong communication skills, • Ability to work in a team and good personal leadership, • Self Motivated with the ability to work unsupervised, • A good standard of presentation skills, • Ability to communicate internally using account performance data and able to demonstrate strong in-store execution, • Fluent in English, • Flexibility to attend monthly team meetings that may require overnights What we offer… We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Up to 33 days holiday (depending on shift pattern), • Flexible holiday trading, • Living Wage Employer, • Healthcare Cash Plan, • Peppy Health, • Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount, • Free AG Barr products throughout your working day, • Pension, • Annual salary review, • Ongoing professional development And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now! Speculative CVs from agencies will not be accepted. Latest closing date for applications is Friday 27th June 2025. Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist. Who are you? At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support that keeps them engaged and informed throughout their clinical trial journey. You'll play a critical role in delivering exceptional participant and site experiences by responding to inquiries, resolving issues, and building scalable support processes. You'll work alongside our existing US-based support team to extend our coverage globally, delivering consistent, high-quality experiences for participants and sites across time zones. This is an opportunity to help scale a support function that's already up and running — bringing your own ideas for improvement while contributing to our broader mission of making trials more accessible and participant-friendly. Role Location: Remote - UK Reports To: Director of Customer Success You will: Deliver Exceptional Support • Serve as the first point of contact for participants and site coordinators via phone, email, and support channels during EU business hours, • Respond to inquiries about payments, reimbursements, account updates, travel support and platform navigation with empathy and efficiency, • Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on more complex, study-specific questions, • Triage and escalate issues appropriately to ensure timely resolution, • Maintain detailed documentation of support interactions and outcomes Build Support Infrastructure • Partner with the existing support team and Customer Success leadership to refine processes, tools, and workflows develop and refine support processes, tools, and workflows, • Contribute tor and maintain comprehensive FAQ resources, knowledge base articles, and support playbooks, • Identify patterns and recurring issues, surfacing insights to the broader team to improve the support experience, • Establish and track metrics that reflect support performance and volume Advocate for Continuous Improvement • Identify patterns and recurring issues, working cross-functionally to address root causes, • Provide participant and site feedback to Product and Operations teams to inform roadmap priorities, • Contribute to team meetings and stand ups with insights on support trends and opportunities What Makes You a Strong Fit • You are an empathetic communicator: warm, patient, and clear with diverse audiences including trial participants, site coordinators, and internal stakeholders, • You are resourceful and proactive: comfortable navigating ambiguity, learning new systems quickly, and finding solutions independently, • You have strong organizational skills: able to manage multiple inquiries simultaneously while maintaining responsiveness and attention to detail, • You are process-oriented: naturally think about how to document, systematize, and improve workflows for scale, • You thrive in a collaborative environment: work effectively with cross-functional teams and seek input when needed, • You are motivated to improve patient and caregiver experiences in clinical trials Qualifications & Skills: Required: • Minimum 2 years of experience in customer support, customer service, or customer experience roles, • Experience with support ticketing systems (Zendesk, Freshdesk, or similar platforms), • Proven ability to handle phone, email, and multi-channel support with professionalism and empathy, • Excellent written and verbal communication skills, • Strong problem-solving abilities and comfort with technical troubleshooting, • Self-directed work style with ability to prioritize and manage time effectively in a remote environment Strongly Preferred: • Interest or background in healthcare, life sciences, or clinical research, • Experience supporting both end-users and professional users (e.g., patients and providers), • Experience creating support documentation, FAQs, or training materials, • Experience with or interest in data analysis and reporting to track support trends and metrics Nice to Have: • Clinical trials or healthcare operations experience, • Experience evaluating or implementing support tools and technologies, • Background in early-stage or high-growth companies Compensation: Base Salary Range £38,000 – £50,000 Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Senior Accountant Location: US or UK remote Who are we? Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera. Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care. We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other’s success and accelerate medical breakthroughs that positively impact human health. With our headquarters in Boston, MA we are rapidly growing and expanding our team which currently has over 800 employees located in 14 different countries! The Senior Accountant position is responsible for driving operational efficiency in financial reporting and compliance using best practices and automation with ERP/enterprise accounting tool What will you do? • Own and support the monthly, quarterly, and annual close process, ensuring timely and accurate reporting, • Prepare and review journal entries, including accruals, amortization, equity‑related entries, and intercompany activity, • Prepare GAAP‑compliant financial statements and supporting schedules, • Maintain complete documentation and support for all accounting entries and balance sheet accounts, • Prepare, review, and maintain balance sheet reconciliations, identifying and resolving discrepancies, • Review and approve accounts payable expense coding to ensure accurate GL classification, cost center allocation, and timely month‑end close, • Manage and maintain the fixed asset ledger, including capitalization, depreciation, and disposals, • Reconcile intercompany transactions and ensure proper eliminations, • Support revenue and deferred revenue accounting, including collaboration with billing and revenue systems (as applicable), • Maintain and update accounting policies and procedures, ensuring alignment with GAAP and company growth, • Assist with external audits, internal audits, and regulatory or compliance requests, • Drive and participate in process improvement initiatives, including system optimization and automation, • Prepare and circulate internal management reports, • Respond to and resolve routine accounting inquiries from internal stakeholders, • Exercise a high degree of integrity, judgment, and confidentiality in all financial reporting, • Perform other duties as needed to support the Finance organization and scaling business needs What do you bring to the table? • Minimum 5 years of progressive general accounting experience, preferably in a software, SaaS, or technology‑enabled environment, • Strong knowledge of U.S. GAAP and month‑end close best practices, • Hands‑on experience with cloud‑based ERP systems such as NetSuite (preferred), Sage Intacct, or similar, • Advanced proficiency with Microsoft Excel and comfort working with large data sets, • Strong written and verbal communication skills, with the ability to explain accounting concepts to non‑finance partners, • Highly organized, detail‑oriented, and able to manage multiple priorities simultaneously, • Proven ability to meet deadlines in a fast‑moving environment, • Proactive, adaptable, and open to change and continuous learning Our core values People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. Velsera is an Equal Opportunity Employer: Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information

Job Title: Business Development Representative Location: Liverpool & Merseyside Contract: Permanent, 37.5 hours, Field Based Are you ready to Be Your Best Barr None? We are all about Being Your Best Barr None and having a career with real Moments that Matter! Employing around 850 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours. At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste. We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges. There's never been a better time to join us! What we’re looking for… As a Business Development Representative, you will be sitting within the National Field Sales Team and supporting our Symbols & Independents (S&I) business, the role requires the jobholder to take responsibility for supporting and delivering market share growth across a defined portfolio of stores regardless of their Route To Market (RTM). Focusing mainly on driving AG Barr core brand distribution and visibility within Impulse outlets within a given territory to achieve ‘model store’ status. The job holder will ensure the visibility of AG Barr brands is maximised through the placement of campaign and brand Point Of Sale (POS), with a particular focus on supporting our ongoing energy portfolio distribution plan where this role will be viewed as key. The job holder will form part of a broader territory team and as such will demonstrate strong teamwork skills and the ability to input into a broader team Your responsibilities will include... As a Business Development Representative your responsibilities will include; • Health Safety & Wellbeing - adopt a “Safety First” mindset and comply with all required H&S standards associated with this role. For example following agreed Safe Systems of work, Pristine Principles, Site Risk Assessments etc, • Driving distribution - of AG Barr Focus lines - ensuring specific stores are stocking our “must stock” lines & showcasing new product development., • Embedding our energy portfolio and Focus 5 Brands - Drive improved rate of sale and distribution on key energy and 500ml packs regardless of Route To Market, • Sales KPI delivery – including but not exclusive to; market share growth, scorecard improvement, new accounts opened, display, point of sale placement, availability, etc, • Brand Plan Activation/In-Store Activation - Selling and communicating brand plans at a local level, educating retailers and ensuring the key business messages are relayed effectively and any associated KPIs are achieved e.g. for tactical activation and new products., • Relationship Building - Ability to work cross-functionally - Participate in targeted tactical activity drives as briefed by your Field Sales Manager such as new product launches and Christmas merchandising., • Demonstrating market share growth in defined territory through scorecard improvement, • Presenting brands via a prepared presentation and securing a commitment to purchase, educating the retailer on the Soft Drink category and where necessary support with any remerchandising required., • Completing admin as and when required e.g. order sheets or any call reports, • Build brand awareness through excellent execution at the point of purchase, • Build distribution that matches our brand portfolio to the customer type regardless of route to market, • Improving the distribution of key brands in line with the company marketing plan What you’ll bring... The successful candidate will have; • Full driving licence essential, • Strong communication skills, • Ability to work in a team and good personal leadership, • Self Motivated with the ability to work unsupervised, • A good standard of presentation skills, • Ability to communicate internally using account performance data and able to demonstrate strong in-store execution, • Fluent in English, • Flexibility to attend monthly team meetings that may require overnights What we offer… We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Up to 33 days holiday (depending on shift pattern), • Flexible holiday trading, • Living Wage Employer, • Healthcare Cash Plan, • Peppy Health, • Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount, • Free AG Barr products throughout your working day, • Pension, • Annual salary review, • Ongoing professional development And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now! Speculative CVs from agencies will not be accepted. Latest closing date for applications is 22nd October Please note, we may close vacancies early where we receive significant numbers of applications, so apply now! #IND1

Business Analyst - Wealth Management - Edinburgh, Scotland (Key skills: Business Analyst, Digital Transformation, Business Process Change, Requirement Gathering, Analysis, Documentation, Stakeholder Management, Quality Assurance, UAT, Agile, Change Management, Financial Services, Wealth Management, Business Analyst) Are you a Business Analyst looking to take your career to the next level? Do you want to be part of a prestigious wealth management firm leading a multi-million-pound digital transformation? If you are passionate about driving change, working on cutting-edge financial technology and making a tangible impact in a highly respected organisation, this could be your next big move. Our client, a market-leading wealth management firm based in Edinburgh, is undergoing an ambitious transformation to future-proof its services, optimise business processes and elevate client experiences. With a strong heritage in providing tailored financial solutions to high-net-worth individuals and institutional clients, they are now investing in state-of-the-art technology and innovation to stay ahead of the curve. To support this, they are expanding their change and transformation team and are looking for a talented Business Analyst to drive key digital and process improvement initiatives. This is an exciting opportunity to play a pivotal role in shaping the future of a top-tier financial institution, working alongside senior stakeholders to redesign processes, integrate cutting-edge solutions and deliver high-impact projects. The ideal Business Analyst candidate will have proven experience as a Business Analyst in the financial services sector, ideally within wealth management. A strong background in digital transformation and business process change projects is required. Excellent skills in requirement gathering, process mapping and documentation are essential. Strong stakeholder management and the ability to work with both technical and non-technical teams is required. Experience working in Agile environments and change management initiatives is essential. Knowledge of financial services regulations and compliance is desirable. All Business Analyst positions come with the following benefits: • Annual bonus and profit-sharing scheme, rewarding your contributions., • Hybrid working model, with the flexibility to balance remote and in-office work., • Pension scheme with enhanced employer contributions to secure your future., • Private healthcare, dental, and life insurance - covering you and your family., • Fully funded training & development programs, including industry certifications., • Global mobility opportunities, with options to work on international projects., • Gym membership, wellness programs, and mental health support., • Daily meal allowances and exclusive corporate dining discounts., • Generous holiday package (30+ days) + the option to buy additional leave., • Company-sponsored retreats, networking events and luxury team-building experiences. This is a rare opportunity to be at the forefront of financial services innovation, working for a firm that blends tradition with cutting-edge technology. If you are looking for a high-impact role where your expertise will drive meaningful change, apply today. Location: Edinburgh, Scotland, UK / hybrid working Salary: £60,000 - £80,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. NOIRUKTECHREC NOIRUKREC

Job Title: Business Development Representative - Stirling Location: Field Based Are you ready to Be Your Best Barr None? We are all about Being Your Best Barr None and having a career with real Moments that Matter! AG Barr has been quenching the nation’s thirst for over 145 years and is home to some of the UK’s most loved drinks brands. Employing around 850 people across four business units and seven UK locations, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact. At our core is Barr Soft Drinks, home to some of the UK’s most loved soft drinks. Whether it’s the iconic IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand or the unique range of BARR flavours, we brighten people’s lives with refreshingly different drinks. We also have a number of exciting owned brands within our portfolio, including the functional drinks brand Boost, FUNKIN which operates in the exciting and growing cocktail market and MOMA, which crafts quality oats into great tasting oat drinks and porridges. There's never been a better time to join us! What we’re looking for… As a Business Development Representative, you will be sitting within the National Field Sales Team and supporting our Symbols & Independents (S&I) business, the role requires the jobholder to take responsibility for supporting and delivering market share growth across a defined portfolio of stores regardless of their Route To Market (RTM). Focusing mainly on driving AG Barr core brand distribution and visibility within Impulse outlets within a given territory to achieve ‘model store’ status. The job holder will ensure the visibility of AG Barr brands is maximised through the placement of campaign and brand Point Of Sale (POS), with a particular focus on supporting our ongoing energy portfolio distribution plan where this role will be viewed as key. The job holder will form part of a broader territory team and as such will demonstrate strong teamwork skills and the ability to input into a broader team Your responsibilities will include... As a Business Development Representative your responsibilities will include; • Health Safety & Wellbeing - adopt a “Safety First” mindset and comply with all required H&S standards associated with this role. For example following agreed Safe Systems of work, Pristine Principles, Site Risk Assessments etc, • Driving distribution - of AG Barr Focus lines - ensuring specific stores are stocking our “must stock” lines & showcasing new product development., • Embedding our energy portfolio and Focus 5 Brands - Drive improved rate of sale and distribution on key energy and 500ml packs regardless of Route To Market, • Sales KPI delivery – including but not exclusive to; market share growth, scorecard improvement, new accounts opened, display, point of sale placement, availability, etc, • Brand Plan Activation/In-Store Activation - Selling and communicating brand plans at a local level, educating retailers and ensuring the key business messages are relayed effectively and any associated KPIs are achieved e.g. for tactical activation and new products., • Relationship Building - Ability to work cross-functionally - Participate in targeted tactical activity drives as briefed by your Field Sales Manager such as new product launches and Christmas merchandising., • Demonstrating market share growth in defined territory through scorecard improvement, • Presenting brands via a prepared presentation and securing a commitment to purchase, educating the retailer on the Soft Drink category and where necessary support with any remerchandising required., • Completing admin as and when required e.g. order sheets or any call reports, • Build brand awareness through excellent execution at the point of purchase, • Build distribution that matches our brand portfolio to the customer type regardless of route to market, • Improving the distribution of key brands in line with the company marketing plan What you’ll bring... The successful candidate will have; • Full driving licence essential, • Strong communication skills, • Ability to work in a team and good personal leadership, • Self Motivated with the ability to work unsupervised, • A good standard of presentation skills, • Ability to communicate internally using account performance data and able to demonstrate strong in-store execution, • Fluent in English, • Flexibility to attend monthly team meetings that may require overnights What we offer… We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent. We look after our employees by offering a competitive salary and benefits package which includes; • Up to 33 days holiday (depending on shift pattern), • Flexible holiday trading, • Living Wage Employer, • Healthcare Cash Plan, • Peppy Health, • Flexible benefits e.g. discounts & cashback, gym memberships, technology purchases etc, • Life assurance, • Save as you earn scheme, • Staff sales discount, • Free AG Barr products throughout your working day, • Pension, • Annual salary review, • Ongoing professional development And much more! To find out more about what it is like to work for AG Barr, please visit our careers platform _ We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition. While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now! Speculative CVs from agencies will not be accepted. Latest closing date for applications is 12th September 2025. Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!

Product Owner • Annual Salary: £45,000, • Location: UK-wide, • Job Type: Full-time Join a leading UK housing and social care provider managing over 750,000 homes. We are looking for a passionate Product Owner to drive the development of digital solutions that enhance our services and positively impact communities across the UK. Day-to-day of the role: • Product Vision & Strategy: Define and communicate the product vision, ensuring alignment with strategic goals., • Backlog Management: Prioritise and manage the product backlog, focusing on delivering maximum value., • Stakeholder Collaboration: Engage with stakeholders to refine requirements, provide updates, and ensure their needs are met., • Sprint Planning: Lead sprint planning sessions, set clear goals, and ensure timely delivery of products and services., • Continuous Improvement: Analyse product performance, gather user feedback, and iterate to enhance product quality and user satisfaction. Required Skills & Qualifications:, • A minimum of 2+ years’ proven experience as a Product Owner, preferably within Agile environments., • Strong understanding of Agile Methodologies and excellent communication skills., • Ability to translate complex concepts into actionable tasks and requirements., • Experience with Product Management and Development tools such as Aha! or Azure DevOps is advantageous., • Proactive, innovative, and solution-focused approach to problem-solving., • Passionate about delivering products that make a difference., • UK Security Clearable. Benefits:, • Named in the Top 10 Best Big UK Companies to Work For in 2023 & 2024., • Inclusive culture committed to diversity, equity, and inclusion., • Meaningful work that makes a tangible impact in people’s lives., • 25 days’ annual leave plus bank holidays, with an additional 2 days for volunteering/social impact., • Comprehensive benefits package including discounts, green car scheme, private healthcare, life assurance, holiday trading, share options, and an employee assistance programme. To apply for this Product Owner position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Construction Project Manager - Healthcare ?? Home-based with national travel ?? £65,000-£70,000 + £5,500 car allowance + 20-25% bonus + matched pension up to 7% Are you an experienced Capital Projects Manager with a background in construction or engineering, looking for a role where your work directly improves patient care? We're supporting a leading UK healthcare provider in recruiting a Capital Property Projects Manager to deliver major capital projects across the UK. You'll oversee projects from initial modelling and design through to build, mobilisation, and service go-live, working closely with internal teams and external partners. Projects will range from refurbishment and new-build schemes to modular and relocatable healthcare units, typically valued between £1m-£15m. What you'll be doing: ? Developing project briefs, cost modelling, and budgets ? Managing the full design and procurement process with 3rd party consultants ? Overseeing delivery of construction projects to RIBA methodology, ensuring quality and regulatory compliance ? Managing contractors, risks, and timelines while keeping projects on budget ? Administering and managing JCT contracts and ensuring proper documentation ? Coordinating project handover to operational and facilities teams ? Supporting continuous improvement by conducting post-project reviews What we're looking for: ?? Significant experience in construction project management, ideally within healthcare environments ?? Strong working knowledge of JCT contracts and their administration ?? Knowledge of diagnostic imaging facilities (MRI, CT, PET-CT) desirable ?? Strong understanding of statutory requirements, project risks, and financial management ?? Ability to manage multiple high-value projects simultaneously ?? Excellent stakeholder and contractor management skills ?? Degree in construction, engineering, building surveying, or similar ?? PRINCE2, MSP, or APM qualifications desirable What's on offer: • Competitive salary £65k-£70k, • £5,500 car allowance, • 20-25% bonus, • Matched pension up to 7%, • Clear progression route to Senior Project Manager or Head of Capital Projects as the organisation continues to expand, • Opportunity to work on projects that truly make a difference to patient care This is a fantastic opportunity for a Capital Projects professional to join a growing healthcare organisation, with structured career development and the chance to progress into more senior leadership roles as the team and project pipeline grows. ?? Interested? Please get in touch with Lucy Wynn for a confidential chat to explore this further. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture. ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us. About the role As Head of Product for Platform, you are responsible for the strategic direction and effective execution of ENSEK's Platform product portfolio. The Platform underpins every product team in the organisation ,it is the foundation on which great products are built. Your will drive us to a place where product/engineering teams are able to rapidly and safely build consistent, high-quality features by relying on a unified set of well-maintained software libraries and foundational ‘features’ that eliminate complexity and accelerate delivery. Key responsibilities: Own and deliver clear OKRs in partnership with engineering and commercial leaders. Treat internal engineering teams as primary customers, shaping platform priorities based on their needs and workflows. Define and own the Platform product strategy and roadmap, balancing near‑term delivery with long‑term architecture. Drive evidence‑based prioritisation, making clear decisions on what to improve, replace, or retire — including defining the future of the Workflow Engine at the core of billing and payments. Work closely with engineering leadership to align delivery, manage tech debt, and coordinate platform evolution across dependent teams. Lead build vs. buy vs. partner decisions with strong technical and commercial judgement. Own ENSEK’s AI platform strategy, enabling safe, scalable adoption of agentic AI and productivity tooling across product and engineering teams. Own “API as a Product”, accountable for external developer experience including documentation, consistency, tooling, SDKs, and API pricing and packaging. Own the end‑to‑end new customer onboarding platform, including configuration tooling, environment provisioning, and automation to reduce time‑to‑onboard. Define and own platform quality outcomes (availability, reliability, security), including production KPIs. Key outcomes: Measurable improvement in external API developer experience (e.g. time-to-first-call, API NPS, support ticket reduction) with definition and implementation of an API pricing and packaging model in partnership with Product Marketing Reduction in time-to-feature for product teams related to platform investment from areas such as Workflow engine, end-customer communication and document management frameworks, Identity and Access Management (IAM), API as a Product approach and agentic frameworks. Increase in platform adoption and consistency of use across engineering teams Reduction in new customer time-to-onboard, with a target trajectory from months to hours through investment in configuration tooling and process automation Reduction in time and effort required to provision and maintain customer environments (e.g. UAT, test, and production), with measurable progress toward self-service Experience required: Demonstrable experience as a product leader, ideally with experience in platform, developer tooling, or infrastructure-adjacent product domains. A strong technical background — you do not need to write production code, but you should be deeply comfortable engaging with engineering and understanding trade-offs. Proven ability to make objective, data-informed decisions about product direction — including the willingness to challenge existing solutions and advocate for change. Strong people management experience, with a track record of developing product managers and building high-performing product teams. Track record of defining and delivering complex technical products with clear value propositions for both internal and external stakeholders. Ability to operate across both strategic and tactical levels — setting long-term direction while remaining hands-on enough to unblock teams and maintain delivery momentum. Understanding of P&Ls, budget setting / tracking, with the ability to create sound business cases. Ideally an educational background being Degree in Computer Science, Engineering, Product Management or equivalent. Company Benefits 25 days’ holiday + bank holidays Option to buy or sell 5 extra annual leave days per year Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym) Pension with 5% matched contribution Regular team‑wide and company‑wide events 2 volunteering days per year to give back Remote‑first working environment with offices in London and Nottingham

Local Account Manager phs Hygiene- North London We have an exciting opportunity for a Hygiene Local Account Manager covering the North London territory, postcodes include AL, CB, EN, HA, HP, LU, MK, N, NN, NW, OX, PE, SG, WD. Your role will be to manage and support our Key Account customers at site level within the PHS Hygiene division. You will be responsible for mobilisation of new sites, retention, growth, and new business delivery within your territory, working closely with our Senior Key Account Managers and Key Account Managers ensuring we meet the strategic goals of our largest customers. Key Tasks: • Achievement of annual new business target (Territory & Personal) from portfolio of Key Account sites within your designated territory., • Regular contact & dialogue with Senior Key Account Managers/Key Account Managers/Key Account Support teams, Managed Accounts, Operations Centres., • Mostly customer facing with regular daily meetings and calls, • Present and gain agreement from the customers within the territory that ensures the customer sees this approach as added value from their current relationship with PHS, that it supports both customer and PHS commercial requirements and supports the customer with continuous improvement and innovation., • Proactively identify and develop all levels of contacts within the specific territory to support retention., • Proactively identify non-compliant sites and develop future new business opportunities., • Work with the wider team to ensure that the customer experiences the best and most appropriate level of support and service that to the customer reflects a single joined up team approach., • On ‘owned’ accounts, work with the Tenders team to product final bids and documents to the customers., • Generate timely management reports as required that will include pipelines, identifying risks and opportunities with action plan to support., • Work proactively within your territory with a planned schedule of visits, to keep the customer up to date, ensuring that you get the most from your visits and calls., • Working with the network of service personnel within PHS to deliver a best-in-class customer experience. Knowledge and Experience Required: • A proven sales professional with both an account management and growth/new business track record in a B2B sales/service environment (service or consumables)., • Strong knowledge of PHS’s marketplaces and competitors or experience of similar markets., • Highly developed selling skills with excellent communication skills both F2F and written, with the interpersonal skills to influence other parts of the business., • IT literate, with an emphasis on using technology to be effective and productive., • High levels of energy, commitment, and tenacity with a strong understanding of the sales/service process., • Ability to work autonomously, with effective diary and journey planning skills., • Enhanced DBS (CRB) will be checked on offer of employment due to the areas visited, • A full clean Driving Licence is required for this role The Rewards: • An annual salary of £30,000 0TE £47,000., • Company car or car allowance., • Phone, laptop, and kit to work effectively from home and on the road., • Pension scheme., • 24-hour wellbeing helpline & access to virtual GP for you and your household., • 23 days annual leave plus bank holidays., • Discounts at thousands of UK retailers with PHS Perks., • Buy and sell holiday scheme (after 6 months in the business)., • Ongoing career and development opportunities. If you want a career with a well-established company, where you will be appreciated for the quality of your work, we would love to hear from you. Apply now. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain, and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business. Our businesses include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 19,500 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation. In the UK, we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet. About the role and project. The Midland Metro Alliance is expanding the West Midlands tram network to improve connectivity, support economic growth, and provide more sustainable transport options. Key projects include the Birmingham Eastside and Westside extensions, and the Wednesbury to Brierley Hill extension. EGIS leads the Designer JV of the Alliance and is working in close collaboration with a wide range of stakeholders to deliver a groundbreaking mass transit system that catalyses sustainable growth and regeneration in the West Midlands. Our scope includes Concept, Preliminary and Detailed Design, Systems and sub-systems Integration, Engineering construction support, Safety Verification and Testing and Commissioning. We are looking to hire an experienced Senior Landscape Architect to join this project. You will be based in the Birmingham Office. Professional Experience: • UK or international Light Rail Masterplanning and design standards, • Transport Masterplanning,, • Strategic and feasibility/concept studies;, • Landscape and visual assessment (LVIA) for both linear and site-based projects;, • Townscape and visual assessment (TVIA);, • Environmental principles understanding Skills: • Being an integral part of a vibrant, ambitious and innovative team., • Supporting the delivery of landscape-specific tasks within projects., • Prepare technical information for landscape infrastructure, development and improvement projects, which may include:, • Preliminary/sketch and detailed design to construction drawings, including general arrangement drawings, hard & soft construction detailing, schedules & specifications to support planning applications, • Support the continued development of our relationships with internal and external clients., • Client-facing role, involving design advice, attending workshops and stakeholder events. What we will be looking for you to demonstrate. • Experience delivering Landscape and Visual Impact Appraisals and Assessments;, • Experience in the successful delivery of landscape and urban design projects desirable., • Experience of managing landscape(soft and hard) design during the construction phase desirable, material selection and sustainability considerations, • Excellent technical skills (understanding local context, standards and policies and proficiency in Autodesk or Bentley and Adobe Creative Suite, • Producing high-quality work within tight timescales and budgets., • Excellent hand drawing and presentation skills, • Site Analysis: Evaluate existing site conditions, including interface with soil, drainage, and existing vegetation, • BA and Master's in Landscape architecture with Chartered Membership of the Landscape Institute (CMLI) Software skills: • Adobe Suite (InDesign, Illustrator, Photoshop), AutoCAD, 3d modelling in Revit / Rhino / Sketch up, and GIS You must have the right to work in the UK By joining Egis, as well as receiving a competitive salary, you’ll also have the opportunity to explore flexible working arrangements. • Competitive salary, • Performance related bonus, • Pension contribution of 5% of your salary, • Life insurance, • Private healthcare, • Health cash plan, • 27 days holiday (plus bank holidays), • Tailored career path with structured training, • Mentoring from senior staff, • Hybrid working We are committed to our planet In each project we design, engineer and operate we care deeply about the legacy we’re leaving behind. As part of our team, you’ll have a unique opportunity to use your skills and expertise to shape a better future for our communities in the UK, and all around the globe. Our commitment is translated in the work carried out by our Egis Foundation, which funds concrete actions to address the climate crisis and is focused on educational and social initiatives that will help in the responsible and sustainable shift towards a sustainable world. Equality, Diversity & Inclusion We at EGIS are an Equal Opportunities employer and we recognise the value of a Diverse Organisation. EGIS appreciates all job applications. If you decide to apply for an opportunity at EGIS, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and everyone’s contribution as this builds our culture and means, if you work for EGIS, you will be included, listened to, and respected.

Location: Staffordshire and Wolverhampton Salary: £32,000 - £35,000 per annum Job Type: Full-time, Permanent Reports to: Operations Director Immediate Start Date We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you. • Team Leadership: Manage Service Coordinators across all five services, fostering a strong and effective team., • Operational Excellence: Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care., • Care Planning: Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans., • Compliance and Quality: Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance., • Mentorship and Support: Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment., • Collaboration: Work closely with senior management and clinical teams to ensure seamless service delivery., • Service Development: Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services., • Continuous Improvement: Drive improvements in care quality through change implementation and innovation., • A minimum of 1 years’ experience in an operational role., • Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis., • Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team., • A collaborative mindset with a desire to work as part of a team committed to achieving shared success., • Strong leadership skills focused on staff development, motivation, and excellence., • A passion for delivering high-quality care and improving outcomes for individuals., • Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment., • A full UK driving licence., • Competitive Salary: Reflecting your skills and experience, • Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers, • Career Development: Ongoing opportunities for professional growth and training, • Pension Scheme: Enrolment into a workplace pension, • Death-in-Service Benefit, • Growth Incentives: Be rewarded for contributing to the success of a growing organisation, • Supportive Culture: Join a collaborative team committed to making a difference If you’re ready to make a positive impact on the lives of the people we support, we’d love to hear from you! For an informal chat, call us on 01952 781 111, or email _ to apply.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as a Senior Software Engineer at Civica. We are seeking a highly skilled Senior Software Engineer to join our dynamic engineering team. In this role, you will be responsible for the design, development, and implementation of innovative software solutions. You will collaborate with cross-functional teams to deliver high-quality products that meet user needs and business objectives. What you will be doing: • Design, development and implementation of software applications, ensuring scalability, performance, and security., • Conduct code reviews to ensure best practices, maintainability, and adherence to coding standards., • Provide guidance and mentorship to junior engineers, fostering a culture of continuous learning and improvement., • Work closely with product managers, UX/UI designers, and other stakeholders to gather requirements and deliver effective solutions., • Identify and troubleshoot software issues, implementing effective solutions in a timely manner., • Create and maintain comprehensive documentation for software design, code, and processes., • Stay updated on emerging technologies and industry trends, advocating for improvements and new technologies that could benefit the team and projects., • Expert in Go, React, experience in C#, .net & Angular would be desired, • Proficient in Test-Driven development (TDD), automated testing frameworks and methodologies, • Experienced with cloud technologies e.g. Azure, AWS, • In depth knowledge of DevOps practices and tools (CI/CD, containerization, etc.), • Expert in database design and management (SQL, NoSQL)., • Strong analytical and problem-solving skills, with a knack for debugging complex issues., • Excellent verbal and written communication skills, with the ability to effectively collaborate across teams., • Experience working in Agile/Scrum environments, with a focus on iterative development., • Experience in modernising legacy applications Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Time Off & Work-Life Balance ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! ✔ Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security ✔ Pension Contributions – 5% employer match to support your future. ✔ Income Protection – Up to 75% salary cover for long-term illness. ✔ Life Assurance – 4x salary tax-free lump sum. ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks ✔ Private Medical Insurance – Fast access to private healthcare. ✔ Health Cash Plan – Claim back physio, therapies & more. ✔ Dental Insurance – Cover for routine & emergency care. ✔ Affinity Groups – Join employee-led communities. ✔ Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Quality Administrator - Award-Winning Manufacturer Birmingham | c.£30,000 Dependent on Experience | Permanent, Full-Time Ref: BCR/JC/31875a Bell Cornwall Recruitment are delighted to be supporting our client, a prestigious and long-established precision engineering business, in their search for a driven and ambitious Quality Administrator. This is a fantastic opportunity for someone with quality administration experience who is hungry for success and ready to develop their career within a forward-thinking and award-winning engineering business. Our client is an award winning company with more than 160 years of history. They specialise in high-precision tooling and components, supplying world-class solutions to industries such as telecommunications, automotive, aerospace, pharmaceuticals, and renewables. Following exciting investment and significant growth, the company is scaling rapidly - making now the perfect time to join their journey. The Role: Quality Administrator As Quality Administrator, you will play a key role in supporting and maintaining the company's quality management systems, ensuring compliance with international standards and helping to drive continuous improvement. Your responsibilities will include: • Maintaining accurate quality documentation, records and reports., • Assisting with internal audits, compliance checks and external certification visits., • Supporting the integration and ongoing development of ISO 9001 and IATF 16949 quality systems., • Coordinating corrective actions and supporting root cause analysis for non-conformances., • Helping to track and report on quality KPIs such as scrap, rework and customer complaints., • Providing essential administrative support to the Quality team and wider business. About You This role is ideal for someone who wants to grow in the quality field and take on more responsibility as they develop. We're looking for: • Previous administration experience (ideally in a quality or compliance environment)., • Strong attention to detail and organisational skills., • Good IT skills with the ability to manage systems and records., • A proactive, problem-solving mindset., • Ambition, drive, and a real hunger to succeed and progress. Why Join? This is not just another admin role - it's a chance to make a real impact in a respected, high-performing manufacturing business. In return, you'll benefit from: • A dynamic, supportive working environment., • Opportunities for career development and progression., • A competitive benefits package including private healthcare and a contributory pension scheme. Interested? If you're an ambitious administrator with a keen eye for detail and a passion for quality, apply today through Bell Cornwall Recruitment and take the next step in your career! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Description We are seeking a Director‑level leader with end‑to‑end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high‑impact service and operational improvements across technology, operations and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are embedded into day‑to‑day ways of working. The role will also support client‑facing teams and, where appropriate, contribute directly to client engagement. • Accountable for defining, prioritising, and delivering cross‑functional service and experience improvements, with clear ownership of outcomes and benefits realisation., • Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures., • Maintain a relentless focus on business impact and realised benefits, not task completion., • Function as the senior authority for service improvement, aligning leaders, resolving trade‑offs, and making decisions where ownership spans multiple functions., • Facilitate decision‑making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum., • Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives., • Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency., • Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity., • Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability., • Discover, generate, manage, and use operational and service performance data to identify systemic issues, prioritise interventions, and validate impact., • Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues and service stability., • Provide clear, executive‑ready reporting that enables informed decision‑making and builds confidence in progress., • Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk., • Track progress against agreed outcomes, benefits and timelines, ensuring transparency without overengineering governance., • Drive teams in translating strategic intent into executable, sequenced activity., • Develop clear, outcome‑focused communications that articulate the “why”, the expected impact, and behavioural implications of change as well as technological., • Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability., • Drive capability uplift within service and operational teams to sustain improvements long term., • Take on additional leadership, operational or transformation responsibilities aligned to organisational priorities, including oversight or leadership of critical operational or governance functions, as required., • Represent Service Delivery in executive, client and cross‑functional forums., • Extensive experience leading strategic change, transformation or service improvement in complex, multinational environments., • Proven ability to influence and engage at executive / C‑suite level., • Strong record of independent ownership, initiative and leading others through change., • Excellent analytical capability with the ability to turn data into decisions and measurable impact., • Experience working across technology, operations and service delivery functions., • Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC)., • Proven experience in team training, communications or business management roles., • Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change)., • Experience in financial services, insurance or technology‑led environments., • Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro). Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com. #J-18808-Ljbffr

Job Types: Full-time, Permanent Location: Reigate, Redhill, Surrey (across multiple Supported Living services) Salary: £39,346 per year Hours: 37.5 hours per week We are looking for an experienced, resilient and hands-on Care Manager to lead across multiple Supported Living services, supporting adults with complex needs while driving consistency, quality and cultural improvement across dispersed teams. This role spans four services across Reigate and Redhill, supporting individuals with learning disabilities, autism, mental health needs and behaviours that require structured and person-centred support approaches. You will need to be confident working across sites, managing competing priorities and maintaining strong operational oversight within services that are actively evolving through change and development. The role requires a visible, proactive leader who is grounded in practice, able to balance day-to-day engagement with wider service accountability, staff development and quality assurance. About the Role The Care Manager will oversee four Supported Living services, supporting around 20 adults with learning disabilities, autism, mental health needs and complex health requirements. This is a hands-on leadership role managing a team of 12 permanent and 3 bank staff, ensuring the delivery of safe, high-quality and person-centred support that promotes independence, wellbeing and positive outcomes. The Care Manager will take responsibility for driving service improvements, embedding best practice, maintaining compliance and developing a motivated and high-performing team. The role is split across services, head office and occasional support shifts, requiring flexibility and a strong presence across all locations while consistently leading by example. Key Responsibilities • Lead and manage multiple Supported Living services, ensuring safe, high-quality, person-centred care., • Inspire, coach and develop a team of Support Workers and Lead Support Workers to deliver excellent outcomes., • Ensure compliance with CQC standards, legislation, safeguarding requirements and organisational policies., • Oversee care planning, risk assessments and digital records, ensuring they remain accurate and person centred., • Build positive relationships with individuals, families, healthcare professionals, local authorities and external agencies., • Support individuals with a range of complex needs, including learning disabilities, autism, mental health and complex health conditions., • Monitor service quality, investigate incidents and implement continuous improvements., • Lead assessments for new referrals and support successful service transitions., • Manage staffing, recruitment, inductions, supervision, performance management and rota planning., • Ensure services operate within agreed budgets while maintaining excellent standards of care., • Promote Positive Behaviour Support, least restrictive practice and the principles of the Mental Capacity Act., • Participate in the on-call rota following probation (approximately every 12 weeks with additional payment). About You • Previous management or strong deputy management experience within Health and Social Care., • Experience leading teams within Supported Living, Residential Care or complex community services., • Confidence managing multiple services, competing priorities and organisational change., • Strong knowledge of CQC regulations, safeguarding, person-centred care and relevant legislation., • Excellent leadership, communication and organisational skills., • Experience supporting adults with learning disabilities, autism, mental health needs or complex behaviours., • Ability to build positive relationships with professionals, families and multidisciplinary teams., • Full UK driving licence and access to a vehicle for work., • Level 5 Diploma in Leadership for Health & Social Care, or willingness to complete it following probation. Benefits • Enhanced pay during maternity, paternity, or adoption leave., • Employee Assistance Programme offering free legal support and counselling., • Support for achieving Social Care qualifications (levels 3 and 5)., • Clear career progression opportunities., • Financial rewards for successful recruitment referrals., • Inclusive, friendly, and supportive work environment., • Comprehensive induction programme with training for a successful start in your role as a Care Manager At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core valuesIntegrity, Impact, Inclusivity, and Innovationguide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong. Join us in championing our values and building a workplace where everyone can thrive. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required

Supportive senior team | Professional development | High standards of care | Genuine service impact Step into a role where you can shape service delivery, support clinical excellence and make a real difference for patients as a Outpatient Nurse Manager, based in Surry. This is an opportunity to lead an established outpatient service, improve performance and influence quality across a respected private healthcare setting. You will have scope to develop the department, work closely with clinical and operational colleagues, and drive improvements that support both patient experience and business performance. It is a strong fit for an experienced Outpatient Nurse Manager or OPD Manager who wants real ownership. Package & Benefits up to £52,500 per annum 35 days annual leave inclusive of bank holidays. Employer and employee contributory pension with flexible retirement options. Private medical insurance and life assurance. Free onsite car park, wellness screening, and retail discount platform.About the Company This is a well-established private hospital environment with a full multidisciplinary medical team and a strong focus on personalised care. The service is known for high standards, close clinical collaboration and a commitment to continuous improvement. Key Responsibilities Lead, manage and develop the outpatients service. Monitor performance against key indicators and ensure efficient daily operations. Support clinical governance, risk management, audits and action planning. Promote best practice across health and safety, equality, technology use and patient information handling.About You You will hold a relevant Diploma or Degree and NMC registration. You will have senior-level experience in an outpatient department and experience leading a team. You will have strong audit, performance monitoring and continuous improvement skills, with knowledge of CQC standards.This Nursing Manager role is ideal for someone ready to take ownership of an outpatients service and deliver measurable improvement. Contact Clara at Leaders in Care on (phone number removed) for more information or a confidential discussion

Clinical Services Manager – Luxury Care & Nursing Home Location: South East England Hours: Full-time (40 hours per week) Salary: £65,000+ per annum + up to 25% performance bonus About the Role We are seeking a dedicated and experienced Clinical Services Manager to join a luxury care and nursing home setting within the South East of England. This is a key leadership role responsible for ensuring the delivery of outstanding residential and nursing care, maintaining robust clinical governance, and embedding truly person-centred support for all residents. You will lead and inspire the clinical and care teams, ensuring high standards of practice, regulatory compliance, and continuous improvement across all areas of service delivery. Key Responsibilities • Provide clinical leadership and oversee the delivery of high-quality residential and nursing care, • Maintain oversight of all clinical nursing requirements and work closely with senior leadership on complex care planning, • Lead the assessment and care planning process, ensuring all documentation is accurate, person-centred, and regularly reviewed, • Manage, support, and develop the care team through supervisions, appraisals, performance management, and coaching, • Ensure full compliance with CQC Fundamental Standards and other relevant regulatory frameworks, • Oversee daily clinical operations, including staffing levels, skill mix, and safe service delivery, • Lead on clinical governance, quality assurance, and regulatory compliance activity, • Manage rotas, budgets, recruitment, and effective resource allocation, • Implement and maintain safe medication management systems, including audits, staff training, and liaison with external healthcare professionals, • Carry out clinical and environmental audits in line with the compliance programme and implement action plans where required, • Act as a resident advocate, ensuring safeguarding, mental capacity, and liberty considerations are appropriately managed., • Support infection prevention and control initiatives and participate in clinical governance groups (e.g., falls prevention, medication safety) Skills & Experience • Registered Nurse (RGN) with valid NMC registration – essential, • Proven leadership and management experience within a care home or nursing environment, • Strong knowledge of elderly care, clinical governance, and regulatory compliance, • Evidence of ongoing professional development in relevant clinical or care disciplines If you are interested, you can reach me on (phone number removed)

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Digital Transformation team We are building a focused Digital Transformation capability and are looking for a hands-on Business Analysis & Solution Design Lead to help shape how our systems, data, and processes evolve. This is not a traditional Business Analyst role. You won’t just gather requirements and hand them over. You will work close to how solutions are actually designed and implemented—across systems, integrations, and data—to ensure change is practical, scalable, and delivers real outcomes. We operate primarily within the Microsoft ecosystem, but this role requires someone who can think beyond specific platforms, understanding how technology, data, and emerging capabilities such as AI can be leveraged to solve problems and transform how the business operates. You will sit at the centre of transformation—turning business priorities into clear, buildable solutions and ensuring they are practically deliverable. Key Responsibilities Translate business outcomes into: ?Clear use cases ?Structured requirements ?Logical delivery increments Design solutions across: ?Core business systems (including Dynamics 365) ?Integrations / APIs ?Customer-facing platforms ?Data and reporting layers Define: ?Where logic should sit ?How systems interact ?How data flows between platforms Work closely with developers and delivery teams to: ?Review solution approaches ?Refine requirements ?Ensure clarity and quality of build Analyse existing processes and: ?Identify inefficiencies and manual overhead ?Design improvements combining systems, automation, and data Define how success is measured: ?Metrics ?Baselines ?Expected outcomes Data, AI & Modern Technology Focus A key part of this role is understanding how data and emerging technologies can drive transformation. You will: Understand how data can be structured and used to: ?Improve decision-making ?Enable automation ?Reduce manual effort Be comfortable exploring and shaping opportunities involving: ?AI-driven insights ?Intelligent automation ?Data-led processes You are not expected to build AI models, but you must understand: What’s possible Where it adds value How it fits into real-world solutions Hybrid working for a good work/life balance – 2-3 days a week in the Reigate office Salary £60-£70k DOE The talents we are excited to see You will have the following experience/skills: Business Analyst, Functional Consultant and a Solution Designer Strong experience with system implementation, not just requirements Proven ability to design practical, buildable solutions Good working knowledge of: ?Microsoft Dynamics 365 and/or Power Platform (important) ?Integrations / APIs ?Data flows between systems Understanding of how: Data can be used to drive improvement AI and automation can be applied in a business context Comfortable operating: Between business and technical teams At both high-level and detailed system level Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly ‘outstanding performer’ accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with oursWork together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you