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Blue Light Card. Individually great, together unstoppable The Role and the Team We have a new exciting opportunity for an IT Systems Engineer. You’ll be a vital contributor to our small but passionate team and play a pivotal role in ensuring our IT infrastructure is reliable, secure, and optimised to support Blue Light Card's mission of delivering exceptional service to the emergency services, NHS, social care, armed forces and Teacher communities. You’ll balance day-to-day system administration with exciting project work, supporting everything from hardware and cloud platforms through to Town Hall events. This is a hands-on role where you’ll make a real difference, with opportunities to develop towards senior engineering responsibilities in areas like security, automation, and integrations. What You’ll Do • Manage and maintain Microsoft-online based systems, network infrastructure, and Windows/Mac desktop environments across the organisation, • Administer and optimise Microsoft 365 services (Exchange Online, Teams, SharePoint) and Entra ID/Azure AD, handling user provisioning, license management, and SaaS applications, • Troubleshoot and resolve technical issues from the service desk, ensuring an excellent service for colleagues and end-users, • Implement security policies and ensure systems comply with organisational standards and best practices, • Facilitate meeting rooms and events such as Town Hall meetings, ensuring technical setups run smoothly, • Assist in the deployment and management of new hardware, software, and system upgrades, including managing laptops and Macs, • Collaborate with stakeholders to plan and execute future automation efforts., • Take ownership of asset management, inventory, and technical documentation, ensuring accuracy and compliance What You’ll Bring • Experience administering IT systems, including Microsoft 365 and Entra ID, ensuring smooth operation and efficient user management., • Expertise in managing and customising device profiles in Microsoft 365 Intune, using scheduling and scripting to optimise workflows., • Proficiency in troubleshooting and resolving issues through a ticketing system, effectively balancing business-as-usual tasks with new requests., • Knowledge of networking concepts like DNS, DHCP, VLANs, VPNs, firewalls, and TCP/IP, with a focus on modern VPN solutions., • Ability to use PowerShell scripting to automate processes and enhance system administration., • Strong background in implementing and managing security protocols, including advanced email gateways such as Mimecast, to ensure secure email communications., • Experience overseeing asset management and ensuring compliance with IT policies and procedures, • Capability to independently apply service management principles (e.g., ITIL) to plan and execute tasks efficiently Our Culture Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working. What We Offer • Hybrid working and flexible hours, • Free parking and EV charging onsite at HQ, • 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days, • A company bonus scheme, • Your own Blue Light Card and exclusive access to thousands of discounts, • Generous funded BUPA medical insurance covering pre-existing conditions, • Group auto-enrolment pension plan, • Enhanced parental leave and absence leave, • Healthcare cashback plan, • Employee assistance programme (including mental health support) and mental health first aiders, • Great social events e.g., festive party, summer party, team socials, sports matches, • Regular company-wide recognition events e.g. monthly Light’s Up and the Shine awards, • Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks), • Onsite gym at HQ (including access to free HIIT & stretch classes), • Strong learning and development culture #LI-Hybrid Remote Status: hybridLocation 1 Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited KingdomLocation 2 *(if applicable)

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