Helpdesk support jobs in HytheCreate job alerts

About the job We have an exciting opportunity for a Bid Manager to join the Bid Team at G4S Secure Solutions (UK) Ltd. The successful candidate will play a pivotal role in our team and bid process, which is actively integrating AI tools to enhance our efficiency and creativity. This role is perfect for a thoughtful, forward-thinking professional who wants to embrace technology as part of their approach to bidding. You will be responsible for managing the entire bid process from start to finish, from initial PQQ and ITT stages all the way through to presentations, across range of service lines and businesses. A key part of your role will be to project manage the response, collaborating with sales leads to understand customer requirements, engaging with our pricing team, and coordinating with technical and operational experts to design a professional, compliant, and compelling solution. In addition to this, you will be responsible for managing our central helpdesk on behalf of the bid team. What you will be doing • Provide expert bid management for medium-complex bids., • Actively incorporate AI tools and technology into the bid process, including prompting and editing to develop high-quality responses., • Manage and contribute to the development of winning strategies for bids., • Write high-quality, compliant, and compelling responses to tender specifications., • Project manage the entire bid response from the receipt of the PQQ, ITT, or similar documents through to final presentations., • Marshal the resources of the business to ensure a compelling and compliant response is submitted., • Ensure our response adheres to our rigorous bid and governance processes., • Manage the central helpdesk for the bid team, ensuring a seamless support process. What we are looking for • Extensive bid management experience and a demonstrable track record of success., • Genuine interest in AI tools and technology, with personal or professional experience in prompting, editing and utilising AI, • Excellent project management and planning skills., • Strong interpersonal skills and the ability to support and develop other staff members., • Competent writing skills and proven experience in proposal authoring., • Good IT skills, with either experience or willingness to work with the Google platform, • The ability to handle multiple bids simultaneously and thrive under pressure to meet tight deadlines. Location: Remote Salary: Competitive Salary

Service Desk Analyst (Customer Service / Helpdesk) Location: Farnborough office, Farnborough Business Park, GU14 7JP (Office based role) Working pattern: Day shifts, Monday-Friday, start times vary between 7:00am-9:00am Job type: Full time, Permanent Competitive starting salary – Uncapped overtime options – Full training and development included - 26 days annual leave Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) to join our growing Customer Service Centre in Farnborough. We have numerous prestigious managed service contracts that we are currently delivering services to, and we have an increasing order book going ahead. We are in a great place to expand our team to support the growth we are experiencing. Plenty of at-the-desk training is provided and career development is on offer! THIS IS A DAY SHIFTS ROLE: Monday to Friday, start times will stagger between 7:00am and 9:00am. This role will see you work out of our modern office based in Farnborough (Farnborough Business Park). Service Desk Analyst - What you’ll do: • Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and our external customers over a wide range of platforms - telephone, email, B2B and customer portals, • Collect data and log incidents, requests and queries into an online customer portal, • Ensure that excellent customer service is provided to our customers consistently, • Follow up any actions in a timely manner and provide regular customer updates to meet promises made, • Attend team training sessions when required, • Order and arrange spare parts for various IT related incidents or requests via an internal logistics applications process, • Coordinate, arrange and schedule Engineers or Field Engineering resources to customer sites, • Maintain rapport with our customers by displaying a detailed understanding of their support requirements and understanding of the contracts we have with them, • Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution, • Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions, • Achieve or exceed customer specific Service Level Agreements (SLA’s), • Understand and proactively operate the “Escalations Procedure”, • Administration, Coordinating / Coordinator, Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre, retail, public sector etc.), • Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel, • Call handling / telephone-based customer service / customer assistant experience is welcomed, • Successful experience of working in a team and working on your own, • ITIL Aware (Desirable but not essential), • Commutable to the Camberley office daily, • Company pension scheme, • Access to the Flexible Benefits portal, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused #TJ-Onsite