Helpdesk support jobs in HatfieldCreate job alerts

Think Specialist Recruitment are delighted to be working with a well established company based in the St Albans area. This person will be working within a team of 4 providing a great level of service to various clients, building and maintaining relationships. This is an exciting opportunity for someone who has previous experience within customer service ideally within B2B customer service, that enjoys working within a great team environment. Strong communication skills with the ability to build relationships professionally are a must for this opportunity. \n\nSalary - £28,000 - £30,000 plus bonus. \nMonday - Friday - 8:30am - 5:30pm \nOffice based \n\nSome of the duties will include:\n\nBuild and develop existing client relationships \nWorking with clients within a professional and friendly manner \nProviding a great level of service over the phone and via email \nCalculating quotations for clients\nKeeping the in house system up to date\nAccurately recording information \nWorking well as part of a team \nThe suitable candidate:\n\nGreat communication skills on all levels \nAbility to build good working relationships \nGreat team player\nPersonable with a good telephone manner\nHappy to be office based \n\nLooking for the next step in your career? Think Specialist Recruitment.\n\nThink Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Help Desk Manager\n\nSt Albans\n\nSalary up to £40,000\n\nAbout the Role\n\nWe are seeking a highly professional and experienced Helpdesk Manager to lead and develop my clients Helpdesk operation within a fast-paced Facilities Management environment.\n\nThis is a key leadership role responsible for managing the day-to-day helpdesk function, supporting contract delivery teams, and ensuring exceptional service standards across multiple client contracts. You will play a vital part in maintaining strong client relationships, achieving KPIs, and driving continuous service improvement.\n\nThe role requires travel 2–3 days per month to client sites in Shenfield, Chelmsford, Colchester, and Braintree, so flexibility is essential.\n\nKey Responsibilities:\n\n * Lead and manage the daily operations of the GA Helpdesk, including oversight of the Out-of-Hours service\n\n * Line manage and support helpdesk staff, driving performance and accountability\n\n * Ensure all contract KPIs and SLAs are achieved (target minimum 95% compliance)\n\n * Run and analyse weekly SLA and performance reports across all helpdesk clients\n\n * Produce contractor performance reports in collaboration with Facilities Maintenance Managers\n\n * Support Facilities Management and Contract Management teams with operational coordination\n\n * Attend monthly client review meetings and present performance data\n\n * Build and maintain strong working relationships with clients and internal stakeholders\n\n * Generate and manage quotations in support of GA contracts\n\n * Review and implement workplace procedures to improve service delivery and efficiency\n\nWe’re looking for someone who brings:\n\n * Proven experience in a Facilities Management helpdesk or service coordination environment\n\n * Previous experience managing or supervising a team\n\n * Strong understanding of planned and reactive maintenance workflows\n\n * Demonstrable success in achieving KPIs and managing SLAs\n\n * Excellent reporting and analytical skills\n\n * Confidence presenting data and leading client discussions\n\n * Outstanding communication skills with the ability to engage at all levels\n\n * Strong organisational skills and the ability to prioritise a varied workload\n\n * A proactive, solutions-focused mindset

A regional health service provider is seeking a Systems Support Helpdesk member to join their Digital First team in Welwyn Garden City, UK.This role serves as the primary contact for users of national application systems, addressing issues and ensuring proper logging of inquiries.Candidates should e

In this role, you will provide vital front-line support for national application systems, ensuring accurate and timely assistance to users. A regional healthcare organization in Welwyn Garden City is looking for a dedicated support specialist to join their Digital First team.

A healthcare organization in Welwyn Garden City seeks a skilled Systems Support Helpdesk member to provide front-line support to users of national application systems, particularly SystmOne.

We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. If you’ve also worked in the following roles we’d also like to hear from you: IT Support Engin

A healthcare institution in Welwyn Garden City is seeking a Support Helpdesk role to deliver front-line user assistance for national application systems. Responsibilities include resolving user queries, investigating data discrepancies, and providing administrative support. The role requires excelle

The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experie

IT Support Engineer We are seeking a skilled IT Support Engineer to join our growing team. The ideal candidate will be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services. The role requires strong technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft365, as well as experience in troubleshooting laptops, printers, and peripherals. Some UK travel required, visiting our different offices to ensure the IT elements are working as required. What is in it for you as the IT Support Engineer? · Be part of a growing IT team where your ideas and input will help shape the future. You’ll have the opportunity to participate in decision-making around IT improvements. · Get hands-on experience working on a variety of projects, including Systems and Network improvements, system integrations, and new technology rollouts. · Expand your skills by working on diverse system administration tasks. · Join a supportive team focused on innovation and continuous improvement. · Enjoy a flexible work schedule with 3 days in the office and 2 days from home. IT Support Engineer Key Responsibilities: · Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution. · System administration, including Office 365, Azure, Active Directory, Group policies. · Perform routine system administration tasks including updates, backups, and monitoring. · Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access. · Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities. · Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable. · Document processes, procedures, and resolutions in the company's knowledge base. · Prepare and deploy new hardware such as laptops and phones to staff. · Periodical visits to our UK offices for maintenance and rollout of new hardware/software. IT Support Engineer Required Skills & Qualifications: · Proficiency in Windows Server environments. · Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint). · Experience with Omnissa Horizon or similar remote desktop solutions. · Experience with managing cloud-based VoIP systems. · Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting. · Familiarity with networking and network management, WAN, LAN and VPN. · Excellent problem-solving and customer service skills. · Ability to work effectively with third-party suppliers and manage escalations. · Experience with MDM solutions such as Intune. · Strong verbal and written communication skills. Be a security minded individual, ensuring that security protocols are followed. · Experience with legal case management tools such as Partner4Windows or similar is a plus. · 2+ years of experience in IT support or system administration role. · Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke Housing Management Software Application. SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application Support Analyst you’ll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You’ll be working within a fast-paced technology environment where no two days are the same. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Application Support include: • Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone, • Troubleshooting Issues: Diagnosing and resolving application and system faults, • Monitoring Performance: Ensuring high availability and reliability of supported applications, • Updating Documentation: Maintaining accurate records of support activities and resolutions, • Supporting Upgrades: Assisting in migration from legacy to web-based applications, • Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues, • Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication, • Learning New Systems: Keeping up to date with product developments, updates, and new modules CANDIDATE REQUIREMENTS ESSENTIAL • Proven experience of supporting complex business or software applications, • High level of computer literacy with a logical and analytical mindset, • Strong communication and interpersonal skills, • Dynamic and energetic approach to problem solving, • Ability to work effectively under pressure DESIRABLE • Experience in a senior or leadership support role, • Knowledge of MS Windows and Linux operating systems, • Understanding of networking and TCP/IP fundamentals, • Familiarity with Exchange or similar email systems, • Exposure to financial or accounting software systems BENEFITS • Competitive salary with performance-related bonus scheme, • 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays), • Group Life Insurance (after first year), • Ongoing training and professional development opportunities, • Supportive and inclusive team environment HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14492 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Service Support & Administration Coordinator Service Support & Administration Coordinator – Hatfield – £28,000 – £32,000 Per Annum Package Overview – Service Support & Administration Coordinator • Basic Salary: £28,000 – £32,000 per annum (Negotiable depending on experience) • Full-Time, Permanent Position • Working Hours: Monday – Friday, 08:00 – 17:00 (40 hours per week) • Location: Hatfield Company Overview – Service Support & Administration Coordinator Our client is a well-established and highly respected independent security specialist with over 25 years of experience in delivering high-level security solutions. Known for their commitment to quality, innovation, and exceptional service delivery, they are seeking a highly organised Service Support & Administration Coordinator to join their growing team. Service Support & Administration Coordinator – Role and Responsibilities • Act as the primary point of contact for service and maintenance requests, logging jobs and coordinating engineer schedules • Maintain clear and proactive communication with clients regarding service updates and appointments • Prepare and manage essential documentation including RAMS (Risk Assessments and Method Statements), test sheets, and quotations • Ensure all records and documentation remain compliant with industry standards and accreditations • Support procurement activities including raising purchase orders, ordering parts, and managing stock requests • Organise site permits and update client portals as required • Coordinate travel and accommodation logistics for engineers working away from home • Provide general administrative support to the service and management team to ensure smooth daily operations Service Support & Administration Coordinator – Skills and Experience Required • Previous experience in a similar administrative or coordination role within the Security Industry • Strong working knowledge of Microsoft Office (Outlook, Word, Excel) • Excellent organisational skills with the ability to multitask and prioritise effectively • Strong communication skills with a professional and confident telephone manner • Ability to work efficiently in a fast-paced environment and remain calm under pressure • Willingness to undergo full security background checks Benefits of this Service Support & Administration Coordinator Position • Basic salary up to £32,000 per annum (DOE) • 30 days annual leave (including bank holidays) • Private healthcare (after successful completion of probation) • Company pension scheme (after 3 months) • Stable, supportive, and inclusive working environment • Opportunity to join a well-established and growing organisation Keywords: Service Coordinator, Service Administrator, Helpdesk Coordinator, Security Administrator, Engineering Coordinator, Maintenance Coordinator, Service Planner, Scheduler, Security Industry, Office Administrator, Operations Coordinator, Facilities Coordinator

Candidates should have prior experience in a helpdesk or customer service environment, possess strong communication skills, and be able to thrive in a fast-paced setting. A leading Facilities Management provider is hiring a Helpdesk Operator at the NEC in Birmingham.

A leading global technology firm is seeking a proactive individual to join their Global Helpdesk function in Greater London. The role involves delivering high-quality support to clients and colleagues, troubleshooting digital issues, and creating FAQs from common queries.

A leading data storage solutions company is seeking a Technical Support Engineer to join their Technical Support team in Greater London. The role involves handling customer queries, troubleshooting storage device issues, and managing support tickets.

The successful candidate will be responsible for managing IT services, responding to ICT support requests, and providing maintenance for all IT hardware and services.

We have an exciting opportunity to join the Digital First team and the HCT Systems Support Helpdesk. To provide front-line support to users of national Application Systems by resolving user issues and to record enquiries on Helpdesk software. You'll need to explain things clearly and provide support

Candidates should have experience in IT Helpdesk or Desktop Support, ideally in financial services, with strong skills in Windows 11, Microsoft 365, and customer engagement. A recruitment consultancy is seeking a Senior Infrastructure Recruitment Consultant to provide IT support within trading envir

A building maintenance company is seeking a Helpdesk Administrator for their Chipping Barnet office.

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

Een internationaal verpakkingsbedrijf in Londen is op zoek naar een IT Helpdesk Medewerker.

An IT Helpdesk / remote support background is a big plus. First Line Support Engineer - Hybrid (2 p/w days in the office - post training). Using your analytical skills to efficiently problem‑solve within our fast‑paced environment, you will work with your team to provide market‑leading technic

Graduate IT Support Analyst – Helpdesk – 6 week temp contract – Central London. This 1st Line Helpdesk Analyst role is to support users during a peak period and candidates will need to be available to start on Monday 13th April. Windows, 1st Line, IT Support, Service Desk, Active Directory, Of

Ideal candidates will have proven Helpdesk experience in Investment Banking, a strong knowledge of Windows environments, and excellent communication skills. A leading financial services company is seeking an experienced IT Helpdesk Analyst to join their Engineering team in London. The successful can

A leading recruitment agency is looking for a Helpdesk Team Leader based in Ilkley. In this role, you will manage a team of Support Analysts, ensuring high levels of customer service while monitoring workloads and ticketing. Ideal candidates should have experience in a technical support environment

With over 100 years of history, we are looking for a proactive IT Support Manager to lead our newly created IT support function and ensure our team has the tools they need to succeed. Analyse support trends to identify improvements in our Microsoft 365, Intune, and Ninja One environments. As the IT

The ideal candidate must have excellent customer service skills, a proactive attitude, and experience with desktop and hardware support. A leading charitable leisure trust in East Hoathly seeks a 1st Line Technical Support professional to be the first point of contact for IT issues.

MSP experience would be a bonus; if not, an IT Helpdesk / remote support background is a big plus. First Line Support Engineer - Hybrid (2 p/w days in the office - post training). Using your analytical skills to efficiently problem‑solve within our fast‑paced environment, you will work with your

This is a crucial role for facilitating support to frontline clinical services. A major healthcare organization in central London seeks a MEMS Help Desk Administrator to provide high-quality administrative support.

Line Support Engineer – Helpdesk – 6 week temp contract – Central London - £23 per hour. The ideal candidate will be an experienced Helpdesk Analyst, Service Desk Analyst or 1st Line Support Analyst with experience in a Windows or Mac environment. Windows, 1st Line, IT Support, Service Desk,

A leading motor insurance provider is looking for an IT Helpdesk Support to join their Engineering team in London. The role involves providing first-line user support, maintaining documentation, and managing device support. Candidates should have strong ownership, multi-platform IT support expertise

An established IT solutions business is seeking an IT Helpdesk Technician for its Derby office. This permanent, full-time role involves providing remote support to customers via phone, email, and chat. Ideal candidates will have experience in IT Support and strong communication skills.

A technology services provider in the United Kingdom is in search of a motivated ICT Helpdesk Specialist. The role involves providing frontline technical support, assisting with device deployment, and maintaining IT systems across various offices. Candidates should have experience in IT support, a d

Join a forward-thinking company as a Junior IT Engineer, where you'll provide essential hardware support and manage IT equipment. You'll play a vital part in enhancing customer service and streamlining support processes.

A tech organization promoting inclusivity is seeking a Coordinator to join their Community Support function in Greater London. The role involves managing tickets, supporting learners, and improving internal processes with a strong focus on community engagement.

A reputable recruitment agency is seeking a Technical Support / Helpdesk Team Leader to oversee a team in Ilkley.

Multi-Platform IT Support Expertise: Provides end-user IT support across macOS, Windows, and Linux, combined with help desk experience in Google Workspace and Microsoft Azure environments. London - United Kingdom # IT Helpdesk Support## Overview## Job descriptionPrima could be the place for you. Wha

A prominent Christian communications organization is seeking a proactive Hub and Helpdesk Coordinator for a permanent, full-time position based in Greater London. The role involves overseeing the URC Resources Hub operations and ensuring a reliable helpdesk service. A strong focus on user support an

AV Desktop / Helpdesk Support Engineer – seeking a technically proficient AV guru to support integrated AV systems. AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHIN

Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. Excellent communication and interpersonal skills; proven ability to support high‑profile users in demanding environments. Get notified about new Information Technology Help Desk

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes. This can be within a variety of settings and include the overnight su

As a Kitchen Assistant at Paternoster House Care home in Waltham Abbey, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. Access to wellbeing and support tools.

As part of the Pupil Support Team, provide support to secondary aged pupils (including Pupil Support Base) with a range of social emotional and behavioural difficulties in accordance with agreed aims, objectives and standards. They work particularly closely with our House Heads and Curriculum Leader

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care revi

Receptionist (m/w/d) - Am Michel.M chtest du Teil von Europas f hrendem Premium - Ge sundheits - und Wellnesskonzern werden ?.Unsere Teammitglieder sind die Botschafter unseres Unternehmens und das Herzst ck unseres Handelns.Wir sind auf der Suche nach leidenschaftlichen Rezeptionist en f r unser Te

As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed t

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op