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Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£18-£25K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £18K-25K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker Please note this is a training course and fees apply

This role is suited to a new grad with a good technical mind and one year of experience * Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge, insight, and technology play a key role in delivering high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information. Key Responsibilities • Maintain and update content across the organisation’s knowledge platforms and intranet systems., • Carry out governance, reporting, and administrative tasks across research and knowledge tools., • Support and troubleshoot systems in collaboration with colleagues across the Knowledge team and IT., • Respond to support requests from colleagues across the business in a professional, timely, and accurate manner., • Assist the Research & Knowledge Services team in handling requests received through the central helpdesk., • Strong working knowledge of SharePoint, Microsoft Teams, and HighQ, gained through practical experience or training., • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)., • Experience with Power BI, Power Apps, or audio/video editing software would be beneficial but is not essential., • A customer-focused mindset, ideally developed in a service-oriented or internal support role., • Excellent attention to detail with a methodical and analytical approach.

Trainee IT Support Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps.Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £24K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. You will be starting on a salary between £24K-£30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Are you an experienced Financial Services Administrator, Customer Service professional, or Helpdesk/Ticketing specialist looking to step up? I’m partnered with a highly respected, fast-growing financial services company in Leeds looking to expand their team on a full time, permanent basis. This is a fantastic opportunity to join a supportive, forward-thinking business where you’ll play a key role in delivering high-quality support to advisers, clients and internal teams. If you love problem-solving, accuracy, and variety, this could be the role for you! The role: • Act as the first point of contact for any queries., • Provide technical helpdesk support for direct-to-consumer investment platforms., • Deliver excellent email and telephone support to advisers, client services teams, and paraplanners., • Manage and maintain support tickets within agreed SLAs., • Track and monitor transfer business to ensure timely progression., • Liaise with external providers to make sure all business is processed efficiently., • Set up and support portal access for staff and clients., • Help maintain data integrity and reporting across platforms., • Contribute to process improvements and overall team efficiency., • Maintain strong awareness of compliance, risk, and quality standards. Experience required: • Experience in Financial Services is essential (admin, customer service, operational, helpdesk or ticketing backgrounds all welcome)., • Accurate, organised and confident working to deadlines., • Strong communicator—both written and verbal—with a professional manner., • Solid IT skills, especially in Microsoft Office., • Someone who enjoys building relationships and solving problems. Benefits • 35-hour working week, • Generous holiday allowance + Christmas shutdown, • Private healthcare*, • Life assurance + income protection, • Wellbeing and eye-care benefits, • Full support with professional qualifications Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)

Receptionist\nAre you a people-focused professional who takes pride in delivering exceptional service? Do you thrive in a busy, varied role where no two days are the same? We’re looking for a warm, organised and proactive Receptionist to be the welcoming face of the MPS and a trusted support to colleagues and Members alike.\nThis is a part-time position, working from our fantastic Leeds office on three set days each week: Wednesday, Thursday and Friday. Our Leeds office is a professional, vibrant and collaborative environment where you'll be at the heart of the organisation. If you're looking for a three day week (Wed-Fri) in a wonderful office setting, this is a fantastic opportunity.\nYou don’t need traditional reception experience to succeed in this role. What matters most is your ability to communicate clearly, build rapport, stay organised, use IT confidently and take initiative. If you enjoy helping others, take pride in getting things right first time, and want to work within a supportive and collaborative team, we’d love to hear from you.\nRole Responsibility\n * Deliver a professional, efficient and friendly front-of-house reception and helpdesk service for Members, colleagues and visitors.\n * Ensure a safe, secure and well-managed office environment by following and promoting all relevant policies, procedures and business rules.\n * Build strong relationships with internal and external stakeholders to maintain excellent service delivery and meet agreed SLAs.\n * Provide comprehensive administrative and office support in alignment with operational KPIs and business standards.\n * Support successful improvements in efficiency, quality and cost.\nThe Ideal Candidate\n * A natural people person with confident, warm communication skills and a genuine commitment to outstanding customer service.\n * Experience in hospitality, reception, customer service or office administration is welcome but not essential if you bring strong interpersonal skills.\n * Confident using Microsoft Office and able to pick up new systems quickly.\n * Highly organised, detail-focused and capable of managing a varied workload to tight deadlines.\n * Adaptable, proactive and comfortable working in a continuously improving environment.\n * Discreet and trustworthy, with experience handling confidential information appropriately.\nIf you’re looking for a role where you can make a meaningful contribution every day, supporting colleagues, enhancing Member experience and helping our organisation run smoothly, we’d love to hear from you. Apply today and bring your positive energy, dedication and professionalism to our team.\nShortlisting will take place on a rolling basis, so early applications are welcome.\nAlongside a competitive salary, you will also receive:\n * Up to 10% discretionary annual bonus\n * 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)\n * 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)\n * Private Medical Cover\n * Healthcare cash plan\n * 6x salary death in service\n * Paid volunteering day\n * A personal GP service enabling you to get a video consultation with an NHS-registered, private GP\n * Employee Assistance Programme\n * A range of shopping discounts from major high-street retailers\nAbout the Company\nThe Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.\nWe are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.\nOur philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.\nTo do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.\nReceptionist application closing date - 24/04/2026

Helpdesk Coordinator\n\nLocation: Leeds\n As a Helpdesk Coordinator, you will play a key role in ensuring smooth day‑to‑day operations by managing reactive and planned maintenance tasks, supporting on‑site teams, and delivering a high-quality service to our clients. This is a customer-facing role that requires strong communication skills, attention to detail, and the ability to prioritise effectively.\n\nKey Responsibilities\n\nCustomer Service & Helpdesk Management\n\nAct as the first point of contact for incoming calls and emails, ensuring timely and professional responses.\nManage the CAFM system, ensuring all PPM and reactive tasks are accurately logged and assigned.\nAllocate priorities and engineers to reactive tasks, maintaining clear communication throughout the job lifecycle.\nApply "Right First Time" principles wherever possible to resolve queries without escalation.\n\nQuality & Performance\n\nLiaise daily with the Lead Engineer and Operations Manager to maintain service standards.\nSupport the review of subcontractor performance and provide feedback via systems such as Ariba.\nIdentify opportunities for innovation and continuous improvement across the contract.\n\nReporting & Administration\n\nAssist with monthly customer reporting and produce CAFM-related job reports.\nUpdate client-specific metrics and forecasting models when required.\nLog hazards and customer feedback into the QHSE Management Portal.\nProcess timesheets and expenses in the absence of the Contract Support team.\n\nFinance & Compliance\n\nObtain supplier quotes and process them for client approval.\nArrange agency cover and submit hours via the appropriate portal.\nMaintain updates in the CBRE Performance Portal.\n\nAbout You\n\n We're looking for someone who is:\n\nOrganised - able to structure workload and stay ahead of deadlines.\nLogical - works methodically and consistently.\nDetail-oriented - ensures accuracy in all tasks.\nAssertive & confident - able to communicate clearly and effectively.\nPersistent - sees tasks through to successful completion.\nCustomer-focused - prioritises customer and team needs at all times.\n\nWhy Join CBRE?\n\n At CBRE, you'll be part of a culture that values collaboration, innovation, and professional growth. You will have access to industry-leading training and development opportunities, along with the support of a global network of experts

At KONE we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.\n\nWe are looking for a Lift Technician to join our Lift Maintenance team in Yorkshire. Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organization.\n\nResponsibilities\n\n * \n\n Deliver timely and precise fault finding and troubleshooting of lifts on site\n\n * \n\n Communicate with customers on site regarding day-to-day activities and updates on lift state\n\n * \n\n Create and process cases in Kone Technical helpdesk tool, prepare quality reports after remote support and/or site visits\n\n * \n\n Propose sales solutions to improve equipment reliability, comfort and safety, help sales in assessing the maintainability of equipment before tendering for maintenance contract\n\n * \n\n Highlight development needs of Service engineers, improve their competence by explaining root causes and solutions of the technical issues solved\n\n * \n\n Spread technical knowledge, provide training/coaching to engineers\n\n * \n\n Adhere to health and safety on site at all times\n\nQualifications and Experience\n\n * Previous experience in trouble shooting and fault finding of a variety of lifts\n\n * NVQ3 qualification is required, NVQ4 is preferable. We provide opportunity to complete NVQ4 with Kone\n\n * A full UK driver’s licence\n\n * Excellent knowledge and implementation of Health and Safety\n\n * Good IT skills\n\nWe offer a range of fantastic benefits to our employees including:\n\n * \n\n Excellent salary depending on experience\n\n * \n\n Annual bonus up to 13.33%, target level 6.67%\n\n * \n\n Company car\n\n * \n\n Paid travel and overtime\n\n * \n\n 25 Days Holiday + 8 Bank Holidays + 1 Volunteering Day\n\n * \n\n Company Pension Scheme\n\n * \n\n Employee Assistance Programme\n\n * \n\n Prolonged disability insurance (PDI)\n\n * \n\n KONE Healthcare plan, which includes unlimited GP video consultations, diagnosis, physiotherapy\n\n * \n\n KONE dental plan\n\n * \n\n Life Assurance\n\n * \n\n Gym membership\n\n * \n\n KONE Discounts and cashback platform\n\n * \n\n Give As You Earn, which allows to make tax-efficient charity donations\n\n * \n\n Cycle to Work Scheme \n\nYour development matters\n\nWe offer clear career progression pathways to help you reach your full potential. You’ll have access to our learning platform, which provides a wide range of courses to develop your skills and support your ongoing growth.\n\nThis role is not eligible for visa sponsorship

Account Manager \n\nAccount Manager - Facilities Management (TFM) \nLocation: Leeds (Hybrid – 1 day per week in the office)\n Salary: Up to £45,000 per annum\n Contract: Full-time, permanent\n\n Overview \nAn established Facilities Management business is seeking an experienced Account Manager to manage and grow a portfolio of Total Facilities Management (TFM) contracts. Based in Leeds with hybrid working, this role focuses on client relationship management, service performance, and account growth across hard and soft FM services.\n This is an excellent opportunity for a commercially aware Account Manager with experience in Facilities Management or construction-related contracts who is confident managing client relationships and identifying opportunities to expand service delivery.\n \nKey Responsibilities \nClient Relationship Management\n \nAct as the primary point of contact for clients across assigned TFM contracts \nBuild and maintain strong, long-term client relationships \nLead regular client meetings, reviews, and performance discussions \nManage client expectations and handle escalations professionally Account Management & Growth\n \nEnsure contracts are delivered in line with KPIs, SLAs, and contractual obligations \nIdentify opportunities for contract growth, variations, and additional services \nSupport retention through proactive account management and service improvement \nWork closely with operations teams to drive performance and value Operational & Commercial Support\n \nOversee service delivery across hard and soft FM disciplines \nSupport mobilisation of new contracts and services \nMonitor financial performance, including budgets and cost control \nContribute to reporting, forecasts, and account reviews Stakeholder Collaboration\n \nWork closely with helpdesk, engineering, and supply chain partners \nLiaise with internal management to support operational and commercial objectives \nCoordinate with subcontractors where required Skills & Experience \nProven experience as an Account Manager within Facilities Management or a construction-related environment \nStrong understanding of Total Facilities Management (TFM) contracts \nExperience managing client relationships and growing accounts \nCommercially minded with a focus on service delivery and retention \nExcellent communication, organisation, and stakeholder management skills \nComfortable working in a hybrid role with 1 day per week in Leeds What’s On Offer \nSalary up to £45,000 depending on experience \nHybrid working model (1 day per week in Leeds) \nOpportunity to manage and grow key FM client accounts \nStable, supportive FM business with long-term contracts \nCareer progression within a growing Facilities Management organisation #eng1

WELCOME TO LINAKER For over 30 years, Linaker has built a reputation for delivering dependable, high-quality mechanical engineering services across a wide range of client environments. Our strength lies in keeping critical systems operationalsupporting organisations with technical precision, responsive maintenance, and long-term reliability. Founded on trust, care, and reliability, were more than a service providerwere a fully embedded partner in our clients operations. ABOUT THE ROLE As a HVAC / Gas multiskilled Engineer, you will be part of our National engineering team, responsible for delivering planned and reactive maintenance across a range of commercial and retail sites. You will ensure HVAC / Gas systems operate safely, efficiently, and in full compliance with statutory and client requirements. WHAT YOU WILL BE RESPONSIBLE FOR WITHIN YOUR SPECIFIED AREA Planned Preventative Maintenance (PPM) Carry out PPM tasks in line with SFG20, statutory requirements, and contract specifications. Maintain and service HVAC and gas plant including: Commercial gas boilers and heaters AHUs, FCUs, VRV/VRF, split systems Pumps, valves, fans, controls, and associated plant Ensure all works are completed proactively, efficiently, and to the required standard. Reactive Maintenance & Fault Finding Diagnose faults across both HVAC and gas systems, completing repairs within SLA requirements. Minimise downtime through effective troubleshooting and first-time fix focus. Escalate complex issues to the helpdesk or Contract Manager where appropriate. Compliance & Health & Safety Ensure all gas works are completed in accordance with Gas Safe regulations and current legislation. Ensure HVAC works comply with F-Gas regulations, manufacturer guidance, and company procedures. Maintain site logbooks and ensure accurate compliance documentation is completed and uploaded via the CAFM system. Work strictly in accordance with company H&S policies, RAMS, and statutory requirements. Quotations & Remedial Works Identify remedial works and produce accurate, commercially sound quotations, including: Correct parts identification Realistic labour allowances Clear scope and methodology Communication & Client Liaison Communicate professionally with clients, helpdesk, supervisors, and contract managers. Provide clear updates on works completed, defects identified, and follow-on actions required. Always act as a professional ambassador for Linaker. Asset, Van & Equipment Management Maintain van stock, tools, test equipment, and calibration devices. Ensure company assets are stored, maintained, and reported correctly. Participate in the on-call rota where applicable. WHAT WE ARE LOOKING FOR Essential Gas Qualifications NVQ Level 3 in Air Conditioning & Refrigeration / HVAC (or equivalent) F-Gas Category 1 Good electrical and mechanical fault-finding skills City & Guilds COCN1 Core Commercial Gas Safety CCN1 Core Domestic Natural Gas Safety CDGA1 Non-Domestic Natural Gas & LPG Direct Fired Heating Appliances CODNCO1 Changeover Domestic to Non-Domestic Core CIGA1 Non-Domestic Indirect Gas-Fired Heating Appliances CPA1 Combustion Performance Analysis CENWAT Domestic Central Heating/Hot Water Boilers ICPN1 Non-Domestic Pipework & Fittings TPCP1 / TPCP1A Testing & Purging ACRIB Gold Skills Card (Desirable) Understanding of F-Gas compliance and environmental regulations. Air Source Heat Pump (ASHP) or Ground Source Heat Pump (GSHP) (Preferred) Experience with larger complex sites, or critical plant systems (e.g. chillers, large AHUs, Boilers). Desirable Qualifications CKR1 Domestic Gas Cooking Appliances CCCN1 Non-Domestic Catering Appliances HTR1 Domestic Gas Fires & Wall Heaters CORT1 Radiant Plaque & Tube Heaters Legionella Awareness & Practical Training Asbestos Awareness PASMA IPAF 3a & 3b Experience 25 years experience in commercial gas maintenance. Experience within a mobile FM environment desirable. Strong diagnostic and fault-finding capability Proven commercial HVAC / Gas maintenance experience Good electrical and mechanical fault-finding skills Full UK Driving Licence Strong understanding of Health & Safety ACRIB Gold Skills Card (Desirable) Understanding of F-Gas compliance and environmental regulations. Electrical qualification or knowledge Asbestos awareness (Desirable) Experience working under the SFG20 framework for maintenance schedules. Experience with larger complex sites, or critical plant systems (e.g. chillers, large AHUs). 5 Years Industry Experience in similar position (Preferred) Air Source Heat Pump (ASHP) or Ground Source Heat Pump (GSHP) (Preferred) Take part in the on-call rota THE PACKAGE 25 Days annual leave plus bank holidays. Buy and sell holiday to suit your schedule. One paid volunteering day per year, empowering you to support causes that matter to you. Company Van for site travel. Access to our Employee assistant programme for wellbeing support. Auto enrolment in the company pension scheme. Full training by a supportive friendly team. Annual events. INTERESTED This is a fantastic opportunity to lead and develop a team of engineers in a business thats growing fast and investing in talent. If youre ready to step into a pivotal role, influence outcomes, and build something meaningful, wed love to hear from you. If you think youre a match, get in touch today EQUAL OPPORTUNITIES Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome Applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. JTRA1_UKTJ

IT System Analyst - £46k (DOE) - Remote I am seeking a proactive IT Systems Analyst with experience in Epicor BisTrack and strong SQL skills to support my client’s core business systems. This role is well suited to someone who enjoys hands-on technical work, supporting users, improving processes, and implementing smart automation solutions, including modern AI-driven tools, to enhance overall business efficiency. What you’ll do • Act as the escalation point for Bistrack and SQL-related support issues, • Resolve helpdesk queries efficiently and support day-to-day IT operations, • Use AI and automation tools to streamline processes and reduce manual work, • Develop reports, queries, and system improvements, • Train users and create simple, helpful guidance materials, • Support system integrations and data workflows across the business What you’ll bring • Hands-on experience with Epicor Bistrack, • Strong SQL capability (queries, reporting, troubleshooting), • Background in IT support/helpdesk roles, • Awareness of AI productivity tools, automation platforms, or low-code environments, • Clear communication skills and a user-focused mindset, • A desire to improve systems, processes, and efficiency Benefits • 15% bonus, • Remote, • Private Healthcare

Customer Support Officer We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team. Location: Office based in Ramsgate Hours: 40 hours per week, Monday to Friday We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As a Contract Support Advisor, you'll be working within the MOJ and Home Office Contract Administration Team, supporting operational and office-based teams to ensure reactive works are logged, scheduled, monitored and closed in line with agreed SLAs. Your day to day will include: • Raising, allocating, scheduling and completing reactive work orders through the CAFM system, • Communicating with engineers, subcontractors and stakeholders to coordinate attendance, paperwork and access requirements, • Monitoring work order statuses, managing delays, chasing actions and ensuring SLA compliance, • Reviewing documentation, correcting system misalignments and supporting billing accuracy, • You have experience in a busy administrative or helpdesk environment, ideally within facilities management, • You are confident using CAFM systems and Microsoft Office, particularly Excel and Outlook, • You have excellent attention to detail with strong data entry and organisational skills, • You communicate professionally and effectively with internal and external customers We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks. We look forward to seeing your application to #joinkier JBRP1_UKTJ

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years. OUR DREAM We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream. OUR PEOPLE & WAYS OF WORKING At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of Customer Service Agent within MICHELIN Connected Fleet is a highly technical position and a critical contributor to our long‑term customer satisfaction and quality strategy. Acting as a frontline technical expert, you will proactively minimise in‑life issues by diagnosing and resolving engineering, system, and hardware‑related faults, applying structured troubleshooting methodologies and a strong right‑first‑time mindset. The ultimate objective is to deliver an outstanding customer experience—measured through NPS—by consistently delivering on our commitments and ensuring technical accuracy in every interaction. This is a challenging and detail‑driven role, requiring a genuine enthusiasm for technology, quality, and customer service, combined with resilience and a determination to see issues through to resolution. You will confidently analyse complex customer queries, determine root cause, and advise the most appropriate technical or operational actions, while interacting effectively with stakeholders at all levels, from van drivers to company directors. This role also provides a strong foundation for career progression, with clear development pathways into 2nd line technical support, back‑office administration, or project coordination roles, making it an excellent opportunity for individuals looking to build a long‑term technical career within MICHELIN Connected Fleet. WHAT WILL I BE DOING: • Working as part of a multilingual technical helpdesk, providing first‑line technical support to ensure MICHELIN Connected Fleet customers receive effective, timely resolution to complex issues, • Performing remote technical triage, diagnostics, and first‑time fixes across connected fleet systems, identifying root cause across software, hardware, and engineering domains, • Applying a structured troubleshooting approach to investigate incidents, analyse symptoms, and determine appropriate corrective actions, • Adopting a continuous improvement mindset, collaborating closely with Technical Support and R&D teams to identify trends, reduce recurring in‑life failures, and improve system reliability, • Liaising directly with customers to explain technical issues clearly, provide regular progress updates, and manage expectations throughout the resolution lifecycle, • Working under the guidance of the Customer Support Team Leader, while demonstrating ownership and accountability for assigned technical cases, • Documenting diagnostic procedures, fixes, and methodologies to support knowledge sharing, auditability, and future issue prevention, • Managing, prioritising, and tracking open technical incidents and tasks through to triage or escalation, • Maintaining accurate and timely updates within internal support and case‑management systems, • Identifying, escalating, and coordinating urgent or business‑critical incidents in line with defined support and escalation processes, • Undertaking additional technical or operational duties as required to support business needs TO BE SUCCESSFUL YOU WILL LIKELY HAVE: • A Minimum of 2 years’ experience of working in a Customer contact / helpdesk environment., • A strong collaborator with great communication skills, technical mindset and an outstanding telephone manner., • Experience of dealing with diverse and complex customer requirements., • Experience of dealing with customers both over the phone and email, • Experience of working in busy, dynamic customer focused environment, • A logical thinker with attention to detail., • Highly results orientated, with the ability to understand technical issues, manage customer expectations and diffuse difficult situations., • The ability to prioritise and multitask while maintaining a positive outlook. Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.

Document incidents and service requests in the helpdesk system. Escalation Engineer – Service Desk (L4) NIGHT SHIFT. Become a subject‑matter expert for one or more of our products or services and be a key reference point for both support and other teams.

Acting as the central link between end users and the technical support team, you will ensure that all IT related issues are logged, prioritised and resolved within established timelines. Assign, prioritise, and monitor helpdesk tickets to ensure timely resolution. As a not-for-profit, values-driven

A leading property services company in Leeds is seeking a Helpdesk Coordinator to manage day-to-day operations and maintain high service quality.

A leading property management firm is seeking a Helpdesk Coordinator in Leeds to ensure smooth day-to-day operations.

The ideal candidate will have a strong background in helpdesk management and technical support, with the ability to build positive relationships across the organization.

All round Helpdesk Manager with at least 3 years’ experience in a similar role supporting 6000+ staff and 3 years hands-on experience in a technical support role. Management of the IT helpdesk environment, its performance, call management and efficiency whilst maintaining high service standards.

A leading real estate company is seeking a Multi Skilled Technician to provide comprehensive engineering support at client sites. Responsibilities include maintaining buildings, assisting the engineering helpdesk, and ensuring compliance with health and safety standards. Ideal candidates should have

Hands-on experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritization, escalations, general user support, etc.

About Us: Panda Recycling is a customer-centric, forward-thinking waste and recycling solutions provider with depots across the Wirral, Manchester, Preston, Leeds, Birmingham and Sheffield. As part of the wider Panda Recycling Group, we are an award-winning business focused on growth, sustainability and long-term customer partnerships — and we’re looking for ambitious Business Development Managers to help drive our next phase of growth. The Role: This is a new business, field-based sales role suited to someone who thrives on prospecting, building pipelines and closing deals. You will be responsible for generating new customers through door-to-door B2B sales, while also developing and upselling accounts you bring on board. Following a structured training programme, you’ll be expected to deliver against quarterly targets based on annualised contract revenue. This is a results-driven role with strong commission potential and genuine progression for high performers. Key Responsibilities: Proactively generate new business through door-to-door B2B canvassing within your territory Present Panda’s services professionally, clearly articulating features, advantages and benefits Upsell waste and recycling solutions to existing customers Book and attend appointments with key decision-makers to present Panda’s proposition Manage all inbound enquiries assigned to you and convert opportunities effectively Complete client site risk assessments and site audits accurately Pre-qualify opportunities to ensure business fit and successful credit approval Maintain accurate and timely CRM updates in line with sales reporting standards Monitor competitor activity and market trends within your territory Attend regional networking events to promote Panda’s services Complete weekly KPI reporting and attend regular sales meetings Cross-sell additional services including shredding, hazardous waste and national solutions Work closely with Sales Admin, Service and Operations teams to ensure smooth onboarding Manage your diary effectively and respond to helpdesk queries within agreed SLAs Support the implementation of new services for customers you bring on board About You: A tenacious, driven and positive individual who enjoys hunting new business Motivated by targets, commission and personal success Comfortable working independently in the field while contributing to a wider team Competitive by nature with a strong work ethic and resilience Ambitious and keen to build a long-term sales career with progression opportunities Experience & Requirements Proven success in B2B sales, ideally selling service contracts Confident with door-to-door canvassing and appointment booking Experience in telemarketing or outbound prospecting Waste industry experience is advantageous but not essential Strong organisational and communication skills Confident using MS Outlook, Word and Excel Full UK driving licence We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Deputy Helpdesk & Fulfilment Manager - Print Location: West Yorkshire Up to £29,000 benefits Reporting to: Helpdesk & Fulfilment Manager We are looking for a proactive Deputy Helpdesk & Fulfilment Manager to support the day-to-day running of a busy Helpdesk and Fulfilment operation. Working in a fast-paced warehouse environment, you will help coordinate workflows, manage data and stock systems, and ensure client orders and logistics activities are delivered accurately and on time. You will play a key role in supporting the team, maintaining high service standards, and providing operational cover when the Helpdesk & Fulfilment Manager is unavailable. The Role Support the daily operations of the Helpdesk and Fulfilment teams. Allocate workloads and coordinate tasks across the department. Manage client queries and process orders through the Helpdesk system. Maintain accurate data and stock records using internal systems and Excel. Produce dispatch documentation, labels, and consignment notes. Liaise with Despatch, Stores, and Production teams to ensure smooth order fulfilment. Track deliveries and manage Proof of Delivery (POD) information. Assist with reporting, stock management, and operational analysis. Support team members, including training new staff and monitoring workflow. Who We’re Looking For Experience in fulfilment, logistics, warehouse operations, or a helpdesk environment. Strong organisational and communication skills. Good attention to detail and ability to manage multiple tasks. Experience with Excel and warehouse or MIS systems (e.g. Tharstern) is beneficial. A proactive, hands-on approach with the ability to work well under pressure. Why Apply? A supportive and collaborative working environment. Real training and development opportunities. Competitive salary and benefits package. Ref: (phone number removed)

This role is suited to a new grad with a good technical mind and one year of experience * Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge, insight, and technology play a key role in delivering high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information. Key Responsibilities Maintain and update content across the organisation’s knowledge platforms and intranet systems. Carry out governance, reporting, and administrative tasks across research and knowledge tools. Support and troubleshoot systems in collaboration with colleagues across the Knowledge team and IT. Respond to support requests from colleagues across the business in a professional, timely, and accurate manner. Assist the Research & Knowledge Services team in handling requests received through the central helpdesk. Utilise research, knowledge management, and current awareness tools to support internal teams. Skills & Experience Strong working knowledge of SharePoint, Microsoft Teams, and HighQ, gained through practical experience or training. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Experience with Power BI, Power Apps, or audio/video editing software would be beneficial but is not essential. A customer-focused mindset, ideally developed in a service-oriented or internal support role. Excellent attention to detail with a methodical and analytical approach. A willingness to develop technical skills and learn new systems. To be considered for this role, you need to be located in the UK with the necessary paperwork in place

Service Delivery Manager (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred, Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager / Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM / helpdesk tooling (e.g. ServiceNow) Also provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement. Ensure technical solutions continue to meet business requirements throughout the service lifecycle. Oversee the end-to-end service lifecycle, including service support, delivery, and transition activities. Desirable: Experience in Major Incident Management, Incident Management, and Service Transition Strongly desirable SC Security Clearance used on a project within the past 12 Months

A leading Facilities Management provider is hiring a Helpdesk Operator at the NEC in Birmingham. Candidates should have prior experience in a helpdesk or customer service environment, possess strong communication skills, and be able to thrive in a fast-paced setting.

A leading global technology firm is seeking a proactive individual to join their Global Helpdesk function in Greater London. The role involves delivering high-quality support to clients and colleagues, troubleshooting digital issues, and creating FAQs from common queries.

A leading data storage solutions company is seeking a Technical Support Engineer to join their Technical Support team in Greater London. The role involves handling customer queries, troubleshooting storage device issues, and managing support tickets.

The successful candidate will be responsible for managing IT services, responding to ICT support requests, and providing maintenance for all IT hardware and services.

Candidates should have experience in IT Helpdesk or Desktop Support, ideally in financial services, with strong skills in Windows 11, Microsoft 365, and customer engagement. A recruitment consultancy is seeking a Senior Infrastructure Recruitment Consultant to provide IT support within trading envir

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

Een internationaal verpakkingsbedrijf in Londen is op zoek naar een IT Helpdesk Medewerker.

An IT Helpdesk / remote support background is a big plus. First Line Support Engineer - Hybrid (2 p/w days in the office - post training). Using your analytical skills to efficiently problem‑solve within our fast‑paced environment, you will work with your team to provide market‑leading technic

Graduate IT Support Analyst – Helpdesk – 6 week temp contract – Central London. This 1st Line Helpdesk Analyst role is to support users during a peak period and candidates will need to be available to start on Monday 13th April. Windows, 1st Line, IT Support, Service Desk, Active Directory, Of

Ideal candidates will have proven Helpdesk experience in Investment Banking, a strong knowledge of Windows environments, and excellent communication skills. A leading financial services company is seeking an experienced IT Helpdesk Analyst to join their Engineering team in London. The successful can

A leading motor insurance provider is looking for an IT Helpdesk Support to join their Engineering team in London. The role involves providing first-line user support, maintaining documentation, and managing device support. Candidates should have strong ownership, multi-platform IT support expertise

MSP experience would be a bonus; if not, an IT Helpdesk / remote support background is a big plus. You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. Being a peop

A technology services provider in the United Kingdom is in search of a motivated ICT Helpdesk Specialist. The role involves providing frontline technical support, assisting with device deployment, and maintaining IT systems across various offices. Candidates should have experience in IT support, a d

Ideal candidates will have experience in IT Support and strong communication skills. An established IT solutions business is seeking an IT Helpdesk Technician for its Derby office. This permanent, full-time role involves providing remote support to customers via phone, email, and chat.

Join a forward-thinking company as a Junior IT Engineer, where you'll provide essential hardware support and manage IT equipment. You'll play a vital part in enhancing customer service and streamlining support processes.

The ideal candidate will be an experienced Helpdesk Analyst, Service Desk Analyst or 1st Line Support Analyst with experience in a Windows or Mac environment. Line Support Engineer – Helpdesk – 6 week temp contract – Central London - £23 per hour. Key responsibilities include resolving login

A major healthcare organization in central London seeks a MEMS Help Desk Administrator to provide high-quality administrative support. This is a crucial role for facilitating support to frontline clinical services.

A tech organization promoting inclusivity is seeking a Coordinator to join their Community Support function in Greater London. The role involves managing tickets, supporting learners, and improving internal processes with a strong focus on community engagement.

A reputable recruitment agency is seeking a Technical Support / Helpdesk Team Leader to oversee a team in Ilkley.

Multi-Platform IT Support Expertise: Provides end-user IT support across macOS, Windows, and Linux, combined with help desk experience in Google Workspace and Microsoft Azure environments. London - United Kingdom # IT Helpdesk Support## Overview## Job descriptionPrima could be the place for you. Wha

A prominent Christian communications organization is seeking a proactive Hub and Helpdesk Coordinator for a permanent, full-time position based in Greater London. The role involves overseeing the URC Resources Hub operations and ensuring a reliable helpdesk service. A strong focus on user support an

AV Desktop / Helpdesk Support Engineer – seeking a technically proficient AV guru to support integrated AV systems. AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHIN

Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. Excellent communication and interpersonal skills; proven ability to support high‑profile users in demanding environments. Get notified about new Information Technology Help Desk

Children’s Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH. Our support workers enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewarding role to have. Our support work