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£27,000 per annum 25 days holiday, company pension scheme, sage benefits, death-in service Role is based in Crawley Applicant must have the right to work in the UK, no sponsorship available. Class Technology Solutions (CTS) is a leading Education ICT solutions provider that provides consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. CTS seeks to develop and bring to market innovative solutions. We are looking for a Repairs Engineer to work on-site at our Crawley based Service Centre. Together with your team you will diagnose and repair laptops and help in other areas of the operations department when needed. Key Tasks and Responsibilities: Technical • Diagnose incoming laptops for defects and damage and log appropriately., • Be able to install a windows operating system., • Maintenance of equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities., • Diagnose a hardware problem vs Accidental Damage., • Ability to provide “neat” fixing, including cleaning of devices and making sure the device is sealed properly. Training will be provided., • Able to check work appropriately and feel empowered to feedback Update tickets with diagnostic results allocate ESD locations to repairs as part of our quality assurance process., • Provide a basic level of Technical Support to end users on a 1st Line if needed., • Knowledge of dealing with individuals and resolving issues in a timely manner., • Ability to communicate well in written English., • Work with our Easy4u Service Platform and Helpdesk System to record items and ensure that Customers are informed of your progress with their repair., • A strive for quality, rather than quantity. Qualifications and Skills: • Experience in the IT Field is desirable, • An ability to demonstrate your competence with repairing/building hardware, • A can-do attitude to provide the best service to our customers, • A self-starter – we are looking for suggestions on how to enhance our service., • Ability to work with quality and flexibility to meet customer demands. If you are interested in this role and would like to find out more, we would love to hear from you!

Job purpose An excellent opportunity for someone with Facilities/Property Management experience looking for an established career path into an FM role. As an Assistant Facilities Manager (AFM) you will be responsible for assisting in the front-line management of the day-to-day delivery of FM services on our client’s properties including the day-to-day management of contracts to deliver both hard and soft services and liaising with tenants on projected works in conjunction with the Facilities Manager (FM) / Head of FM & Sustainability to provide an exceptional FM service. This includes the effective delivery and assisting with the monitoring of existing and planned preventative maintenance programs, contract management and raising the awareness of our 24/7 Helpdesk acting as a bridge of escalation to the FM/Head of FM & Sustainability. You will cover the duties in the absence of the FM/ Head of FM & Sustainability when necessary and work to help ensure statutory compliance is maintained above 95% across the portfolio, assisting in implementing processes and policies as prescribed by the Head of FM & Sustainability. Role Dimensions Financial data (budgets etc) Assisting FM / Head of FM & Sustainability with the preparation of service charge budgets and collating costs where needed Other data This role is based out of our Crawley/Gatwick office with occasional site inspections to managed properties. Your main office base will be Crawley/Gatwick, we operate a hybrid working policy, however, due to the nature of the role, regular office attendance will be required to update matters with FM / Head of FM & Sustainability and to liaise with relevant Property Managers and wider team as required. Key Responsibilities • Responsible for assisting on the day-to-day operations of multiple sites working alongside FM / Head of FM & Sustainability, • Interface with suppliers to deliver results against established KPI’s & issue resolution or escalate to FM / Head of FM & Sustainability., • Assist with management of statutory compliance for multiple sites, • Managing performance outsourced services to agreed SLAs with FM / Head of FM & Sustainability, • Quality and performance management of all services including monthly performance reporting and maintenance of the site document registry, • Monthly Site Inspections, • Responsible for the coordination of emergency procedures, • Manage relationships with key stakeholders and tenants, through regular communication and formal review meetings., • Review of Helpdesk queries and escalating to the FM / Head of FM & Sustainability when needed, • Ensuring escalated helpdesk calls are pushed through, escalating to the FM / Head of FM & Sustainability or PM when needed., • Site visits to managed sites inc. occasional attendance at other SHW offices as required, • Supporting FM / Head of FM & Sustainability with Sustainability Initiatives Communications & working relationships Internal • Property Managers, • Risk Management Team, • Accounts Team, • Clients, • Tenants, • Retained consultants, • Contractors, • Professional bodies, • Third party professionals Key performance indicators • Health & Safety compliance across portfolio above 98%, • Inspection of properties in line with agreed frequency, • Accurate management and maintenance of site document registry, • Timely management of helpdesk calls, ensuring calls are escalated to FM / Head of FM & Sustainability (or PM where required) Person specification Knowledge, skills and experience required • Previous background in Facilities Management / Administration of a minimum of 2 years, preferable, • Proficient in MS Packages; Outlook, Word, Excel with knowledge of any property management systems such as QUBE / ECS / eLogbook / PRISM advantageous, • Demonstrable experience of interfacing with landlords and tenants to deliver results as measured against established KPI’s or issue resolution., • Budget Management: demonstrable experience in controlling costs, experience and knowledge purchasing and invoicing processes (Awareness of Service Charge, advantageous), • Working knowledge of Facilities Helpdesk or willingness to learn, • Demonstrable knowledge of existing Health and Safety processes, such as: Issuing of Permit to Work, RAMS, General Risk Assessments and Fire Risk Assessments, • Interest in Sustainability and how it can be implemented in a workplace, • Willingness and desire to learn and formalise through IOSH / IWFM, • Excellent communication skills both oral and written., • Ability to work use own initiative, • Ability to work independently and manage own workload, • Attention to detail and accuracy of all typed documentation, • A team player, who maintains a high degree of professional integrity., • Willing to travel to other SHW Offices and managed sites (located in and around London/M25 north) Qualifications • IOSH Managing Safely or a similar H&S qualification SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

Een internationaal verpakkingsbedrijf in Londen is op zoek naar een IT Helpdesk Medewerker.

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Access to wellbeing and support tools. This means you'll have a direct impact on our residents, their visitors and all the staff working to support them.

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As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Bank Care Assistant, you

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As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Care Assistant, you could be d

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Ongoing professional development including training and support to help you excel in your role including apprenticeship opportunities. A supportive and inclusive work environment. Employee assistance program for personal and professional support.

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We strive to create an environment that feels like home, whether we live there or work there, through our behaviour and the environment we create - and this includes our support team. We support our team members to ensure they can provide the best care for our residents. Ongoing professional develop