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About Holcim We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference. Holcim UK Company Benefits Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety We care about you and your family. Thats why we offer enhanced family benefits, including maternity, paternity, and adoption leave . We understand that your personal life and family well-being are just as important as your career, so were committed to supporting you every step of the way. Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business . Free 24/7 remote GP service for you and your household , offering medical advice, prescriptions, referrals, and same-day appointments. Opportunities for career progression both at home and abroad Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace Staff discounts including special rates for garden landscaping products The Opportunity Looking to step into a role where you can truly take ownership, lead from the front, and see the direct impact of your work every single day? This is a fantastic opportunity to join Holcim as a Contract Manager , playing a pivotal role in delivering high-quality projects safely, efficiently, and to the highest standards. Youll be at the heart of operations, managing contracts end-to-end, building strong client relationships, and leading site teams to deliver outstanding results. If you enjoy variety, responsibility, and the chance to influence both performance and people development, this is a role where you can genuinely make your mark. What Youll Be Doing Ensuring all works are delivered safely and in line with the company Integrated Management System, protecting employees, customers and the public. Managing contracts to ensure all works are completed in accordance with agreed terms, standards, and client expectations. Planning workloads and directing supervisors and site teams to meet contract targets and production goals. Placing timely and accurate orders for plant and materials, balancing cost efficiency with client value and operational performance. Managing supply chain partners and subcontractors to ensure compliance, quality, and reliability. Maintaining accurate site records, measuring and valuing work, and liaising with surveyors and customer representatives. Overseeing plant and equipment requirements, ensuring correct use, maintenance, and timely removal when no longer required. Building strong relationships with clients to drive innovation, continuous improvement, and long-term partnerships. Developing team capability through reviews, coaching, recruitment, and succession planning to ensure operational resilience. Leading on performance, cost control, and profitability while actively identifying efficiency savings and smarter ways of working. Completing required administration, reporting, and KPI tracking in a timely and accurate manner. Upholding company values, policies, and health & safety standards at all times. What Youll Bring Strong organisational and time management skills with the ability to juggle multiple priorities. Confidence, self-motivation, and the initiative to take ownership of challenges and opportunities. Proven team leadership and interpersonal skills with the ability to build trust quickly. A detail-focused and accurate approach to planning, reporting, and operational delivery. Solid understanding of product, contract, and operational processes within construction or infrastructure environments. The ability to collaborate effectively with clients, supply chain partners, and internal teams. Commercial awareness with a focus on cost control, efficiency, and value delivery. Professional presence, strong communication skills, and a commitment to high standards. We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age. TPBN1_UKTJ

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK's leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for over 50 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives. What you'll be doing You'll be quickly trainedup to know the products inside out; you'll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: Following up on warm sales leads, visiting customers in their own homes. Giving persuasive business development pitches to convert quotes to sales Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate Working with customers to meet their unique requirements and get the job right first time, every time. What we're looking for You'll need to be self-motivated and confident communicating with a variety of customers at a senior level. You'll be: Proactive and results-driven Flexible towards varied workloads and working hours Able to provide a consistently high level of customer service Ideally experienced within Home Improvements (or similar!) A driver with a full UK driving licence and your own car What we can offer you This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £30k-45k (with uncapped earning potential), you'll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You'll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees. TPBN1_UKTJ

Company description: At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. In the UK, we offer and training opportunities, as well career progression and support over 330 employees in the field as well as within our numerous different office locations. Job description: Join a Winning Team in Security Product Sales Business Development Role (South East) Are you an experienced sales professional with a background in the construction industry? Are you ready to take your career to the next level with a market leader in access solutions? Were dormakaba a global leader in smart and secure access solutions and were looking for a driven and collaborative Business Development Salesperson to join our growing Entrance Systems team. Why This Role Matters As part of our Physical Entrance Systems division, youll be working with a wide range of clients from architects and main contractors to facilities managers and end users helping them find the right access control solutions for their projects. These could range from upgrading office buildings to securing major venues like stadiums and entertainment complexes. This is a home-based role covering the Southeast of England, giving you the autonomy to manage your own diary, build strong client relationships, and drive new business all while being supported by a collaborative and experienced team. What Youll Be Doing Developing new business opportunities and managing existing accounts across your territory Promoting our range of physical access products (e.g. speedgates, turnstiles etc) Working closely with internal teams to identify cross-selling opportunities Using construction market intelligence tools (e.g. Glenigan) to identify leads Meeting with clients, presenting solutions, and closing deals Representing dormakaba at industry events and CPDs (if applicable) What Were Looking For 2 years+ solution sales experience in the security industry ideally selling physical access products or similar electromechanical systems Comfortable working independently while being a strong team player Peramantly based in the Southeast of the UK (M40, M4 or M3 corridor preferred) Experience with lead generation tools and possibly experience with creating basic site survey sketches is also a plus What We Offer Competitive base salary + uncapped commission Company car or car allowance your choice 25 days holiday + bank holidays Enhanced pension scheme Life insurance and healthcare support Employee assistance programme Discounts and recognition schemes A supportive, inclusive culture where your voice matters Ready to make an impact? Apply now and become part of a team thats shaping the future of secure access. At dormakaba, we believe in the power of diverse teams and equal opportunities. Were committed to creating an environment where everyone can thrive and be their authentic selves! TPBN1_UKTJ

Field Service Engineer (Heat Pumps) West London - M25 Patch £50,000 - £60,000 • Progression + Training + Company Benefits + No Overtime + Local Patch Are you from a Heat Pumps, HVAC or MVHR background that wants to join a company that has seen huge success in Europe rivalling the likes of Daikin and Toshiba? Do you want to work for a industry leading business with state of the art new suite of heat pumps that provides full training from industry experts? This company have gone from strength to strength in the last decade due to their products being best in class and rivalling the usual go to names. They have taken huge amount of market share across Europe and are now finding the same success in the UK. In this role you will be working the M25 patch with other inspectors, your jobs will be organised in location meaning you won't be spending all day in traffic and be able to return home at a reasonable hour. This business are the UK supplier of ventilation, heat recovery, and heat pump systems, providing warranty support, technical diagnostics, commissioning assistance, and product expertise to installers, developers, and end-users. This position supports our role as the primary UK technical contact for their systems, offering advanced site-based troubleshooting and controller configuration when third-party engineers are unable to resolve issues. THE ROLE: London M25 patch shared with other inspectors Carrying out diagnostics and commissioning Performing airflow balancing and assisting with system commissioning Diagnosing issues with controllers, heat pump components, airflow performance and ventilations issues THE PERSON: Experience in either, HVAC, MVHR, or Heat Pumps London based Full UK driving license Reference: BBBH23065 Keywords: AC, HVAC, Air Con, Heat Pumps, Heat Exchange, Airflow, Testing, Field, M25, London, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website TPBN1_UKTJ

Service Engineer (Heat Pump Manufacturer) Slough - London M25 Patch £45,000 - £50,000 +Overtime + Progression + Training + Company Benefits Are you from a Heat Pumps, HVAC or MVHR background that wants to join a global leading business with unparalleled progression in to Warranty Inspector or Commissioning Engineer? Do you want to work for a company that puts its staffs wellbeing at the forefront of all decisions, has fantastic long term staff retention with overtime opportunities? This company have gone from strength to strength in the last decade due to their products being best in class and rivalling the usual go to names. They have taken huge amount of market share across Europe and are now finding the same success in the UK. In this role you will be working the M25 patch with other inspectors, your jobs will be organised in location meaning you wont be spending all day in traffic and be able to return home at a reasonable hour. This business are the UK supplier of ventilation, heat recovery, and heat pump systems, providing warranty support, technical diagnostics, commissioning assistance, and product expertise to installers, developers, and end-users. This position supports our role as the primary UK technical contact for our systems, offering advanced site-based troubleshooting and controller configuration when third-party engineers are unable to resolve issues. THE ROLE: London M25 patch shared with other inspectors Carrying out warranty diagnostics and repairs Performing airflow balancing and assisting with system commissioning Diagnosing issues with PCB's, controllers, heat pump components, airflow performance and ventilations issues THE PERSON: Experience in either, HVAC, MVHR, or Heat Pumps London based Full UK driving license Reference: BBBH22805 Keywords: AC, HVAC, Air Con, Heat Pumps, Heat Exchange, Airflow, Testing, Field, M25, London, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website TPBN1_UKTJ

Job Title: Recovery Analyst Reports to: Credit Control Manager Responsibilities: Take pride in your work and exercise a high level of due diligence when managing your open loan case portfolio. Support the Credit Control Manager by collating and providing data from your open loan portfolio when required. Build and maintain strong working relationships with clients within your portfolio. Manage and respond promptly to communications assigned to you within the credit control email account. Develop a strong understanding of the CRM system and proactively suggest system or process improvements to the Credit Control Manager and Head of Operations. Manage loan accounts passed to you by the credit control team, particularly customers in arrears who are no longer responsive. Conduct in-depth online investigations using tools such as Companies House and social media platforms. Carry out personal and asset tracing to gain a full understanding of each customers circumstances. Ensure all chase notes are accurate and up to date so the wider team has full visibility of account activity and management. Make regular contact with customers to understand their financial circumstances, negotiate repayment arrangements, and get accounts back on track. Collect payments using approved methods, ensuring all payments are accurately logged and reconciled. Manage payment reminders and requests for customer bank statements. Take ownership of requesting, reviewing, and assessing bank statements, using sound judgement to propose appropriate outcomes such as reduced payment plans. Be fully informed on each customers situation prior to making contact and prepared for challenging conversations with clear objectives. Schedule compliance visits to customer business or home addresses when required, ensuring the Collections Pipeline is updated and all visit requirements are completed. Regularly monitor Companies House for any changes relating to customers, making this a daily task. Demonstrate a strong understanding of liquidations and insolvencies, including how they impact recovery strategy and escalation decisions. Work proactively towards achieving weekly performance targets. Maintain accurate file management on the server, ensuring documents are consistently named and stored in the correct folders (e.g. Closed, Recoveries, Courtney & Courtney). Make informed decisions to escalate cases to legal liaisons once all recovery options have been exhausted. Demonstrate a clear understanding of the Security Register before taking enforcement action. Our client is a small but growing team based in Windsor with a fast-paced workplace culture. There will be plenty of opportunities for you to build your career here with as we are in a period of growth and are passionate about investing in our team. Our office is a 1-minute walk from Windsor & Eton Riverside train station. Our office hours are Monday to Friday 08:30am to 5:00pm. TPBN1_UKTJ

Installer London – up to £80,000 LONDON Become a Hillarys Installer – Build Your Own Flexible, Local London Business Looking for a role that lets you work for yourself, set your own hours, and still benefit from the backing of a trusted national brand? Join Hillarys – the UK's leading window furnishings specialist for over 50 years. We're expanding across London , and this is a great opportunity if you're happy to travel into the city while still keeping the freedom and flexibility of running your own schedule. What You'll Do Visit customers in their homes to measure and install our premium blinds and curtains. You'll focus on delivering excellent service, while our Design Consultants handle ordering and payments. No previous experience? No problem. Many of our 1000+ self-employed Installers started with little trade experience. If you do have installation, joinery, carpentry or fitting experience, even better — but our award-winning training gives everyone the skills to succeed. Why This Works for You Flexibility – Set your own hours and manage your diary around your life. No need to find customers – We generate the leads; over 70% of customers go on to buy. Be part of something proven – Installers across the UK enjoy strong earnings and long-term success. On-going support – Training-for-life, local business support and a plan that's built around you. Everything You Need to Get Started For £672 deposit you'll receive: Full installation & product training Complete sales and installation toolkits Measuring equipment, power tools and software Product samples, clothing, and marketing materials A range of investment packages available from £1,995 and can be paid via flexible payment options All you need is a valid UK driving licence and a willingness to travel to customers in and around London and the right to work in the UK. Find Out More – No Commitment Join one of our friendly 45-minute virtual Discovery Sessions . Meet an Advisor and Area Manager, ask questions, and get a real feel for life at Hillarys — all from home. Ready to explore the opportunity? Complete the short online application and book your Discovery Session today. TPBN1_UKTJ

Job Overview Reporting to the UK Sales Director, Business Development Manager is responsible for managing Business Development for for Multi-Modal freight operations in all Industry Verticals. They are responsible for for targeting and building a pipeline based around new business opportunities across a large, designated territory across the South & Midlands with a high level of autonomy. Seek a variety of new business opportunities within all Industry Verticals. Generate and qualify new business opportunities, by using sales skills, planning and relationship management Provide first class customer service to deliver on customer solutions Implement sales strategies to develop short term and long-term target accounts Meet and exceed company standard expectations in relation to call rate and pipeline expectations Ensure new business sales targets including revenue and gross profit are exceeded Essential Experience Required Proven experience with a successful track record of Business Development within the freight forwarding and logistics Service Provision is essential Sound experience of generating new business opportunities and relationship management Demonstrable experience of implementing sales strategies to meet short term and long-term opportunities Demonstrable success in achieving and exceeding new business sales targets The role will be home/remote based with a visit required into the office near London every couple of weeks. Car Allowance paid monthly TPBN1_UKTJ

For our UK&I Sales Organization, we are looking for a Business Development Manager- Fire Systems. The UK&I Sales Organization works in conjunction with the product Business Units to sell products & services to a wide variety of customers. Eaton has rapidly evolved into an intelligent power management company as our part to Energy Transition and Net Zero gathers pace. In Eaton Electrical Sector products & services include systems that form total energy solutions including EV charging, Energy Storage, software, power distribution, industrial controls and power quality as well as life safety systems in Emergency Lighting, Fire and Security. We are currently seeking an exceptional sales professional to join our dynamic and dedicated Fire Systems sales team as a Business Development Manager. As a member of our team, you'll be responsible for building and executing a business plan to achieve short- and long-term sales success in your territory. To succeed, we expect you to be a value seller who's passionate about building strong customer relationships and identifying and pursuing new sales opportunities. The role is available in a remote structure, but geographically within England, with a business travel rate up to 75% of the working time. Key responsibilities: Build a business plan for short- and long-term sales success across our System Partners while highlighting opportunities within our Specialist Distribution Partners. Integrate that plan by utilizing existing contacts and networking to build a portfolio of additional contacts, including decision makers, influencers, branch managers, sales staff, and territory sales managers to grow the overall business. Identify and pursue new sales opportunities across the UK&I that can be developed within existing accounts or through new opportunities. Drive sales growth and ensure sales, profit, and margin targets are achieved in line with overall business objectives. Develop pipeline and sales resilience across target market sectors and manage via CRM (Salesforce). Utilize internal tools and systems to track and report weekly progress toward individual and team sales goals. Build and maintain relationships with customers, understand their needs and requirements, and provide them with relevant product knowledge while addressing any questions or concerns. Keep up to date on industry trends and market conditions and report key changes back to the business. Focus on key activities to drive collaboration and partnership within your account base. Stay motivated by continuous improvement and strive to constantly exceed customer expectations. Interpret data and make recommendations on how we should adapt based on what we are seeing. Qualifications: Minimum of 5 years experience in the fire detection industry. Preferably educated to college level or equivalent. Strong understanding of British Standards, Fire Systems, EVCS, and associated systems. Proven track record of successful sales performance. Results-driven and accountable, with the ability to work independently. Excellent communication skills, both written and verbal. Proficiency in virtual/digital communication tools (email, chat, video conferencing), as many customers now prefer digital interaction. Ability to leverage data to develop sales strategies and make data-driven decisions. Proficient in CRM systems (Salesforce) and other sales-related software for managing customer relationships and tracking progress. Strong problem-solving skills and ability to think quickly and adapt. Exceptional organizational skills and attention to detail. Collaborative team player, consultative, solution-oriented, confident presenter, driven, results-focused, with a digital mindset. Excellent time management skills and ability to prioritize effectively. Flexibility to work remotely, as we offer flexible working hours and home office options. What we offer: Competitive compensation and benefits package Challenging projects in dynamic collaborative team We make your aspirations matter Eaton encourages internal promotion, whenever possible We make your growth matter - We invest in our employees for the long term not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving peoples lives and the environment through power management technologies. We make your wellbeing matter We put your health and safety first. Wellness at Eaton is more than a program, its about changing the environment by offering the right tools to help empower employees to make that happen. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. TPBN1_UKTJ

Air Source Heat Pump Service Engineer (Manufacturer) Hounslow - M25 Patch £50,000 - £55,000 + Overtime • Progression + Training + Company Benefits + Local Patch Are you from a Heat Pumps, HVAC or MVHR background that wants to join a global leading business with unparalleled progression in to Warranty Inspector or Commissioning Engineer? Do you want to work for a company that puts its staffs wellbeing at the forefront of all decisions, has fantastic long term staff retention with overtime opportunities? This company have gone from strength to strength in the last decade due to their products being best in class and rivalling the usual go to names. They have taken huge amount of market share across Europe and are now finding the same success in the UK. In this role you will be working the M25 patch with other inspectors, your jobs will be organised in location meaning you won't be spending all day in traffic and be able to return home at a reasonable hour. This business are the UK supplier of ventilation, heat recovery, and heat pump systems, providing warranty support, technical diagnostics, commissioning assistance, and product expertise to installers, developers, and end-users. This position supports our role as the primary UK technical contact for their systems, offering advanced site-based troubleshooting and controller configuration when third-party engineers are unable to resolve issues. THE ROLE: London M25 patch shared with other inspectors Carrying out diagnostics and commissioning Performing airflow balancing and assisting with system commissioning Diagnosing issues with controllers, heat pump components, airflow performance and ventilations issues THE PERSON: Experience in either, HVAC, MVHR, or Heat Pumps London based Full UK driving license Reference: BBBH23350 Keywords: AC, HVAC, Air Con, Heat Pumps, Heat Exchange, Airflow, Testing, Field, M25, London, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website TPBN1_UKTJ

Section 20 Specialist Hybrid London office (Stratford) or Manchester (Trafford Bar) Upto £35,951 per annum Monday to Friday 9am to 5pm Office based 2 days per week. Do you have strong Excel and Mail merge skills? The Section 20 team is expanding! With growing awareness of legislative requirements, demand for expertise is higher than ever. This is your chance to join a busy, dynamic team where your work truly matters. As a Section 20 Specialist, youll take ownership of the entire Section 20 consultation processfrom issuing notices and logging follow-ups to responding to observations within legislative timeframes. Youll manage your own consultations and ensure all documentation is accurate and compliant. Additionally, youll help safeguard financial recovery by issuing invoices for works carried out under Section 20 within the required 18-month timeframe. No two days are the same! Youll collaborate with a variety of people across the business, making a real impact. The Section 20 team plays a vital role in ensuring residents have safe, suitable, and secure housing. In return the company offers 28 days holiday from day one, 8% pension contribution, volunteer days, flexible working from home with 1 to 2 days per week in the office. What were looking for: Experience in Section 20 consultation processes, compliance, and service charge administration A detail-oriented professional who thrives in a fast-paced environment Strong stakeholder engagement skills and a commitment to accuracy Why youll love it: A role where every day brings new challenges The chance to make a tangible difference for residents Be part of a supportive, growing team with opportunities to develop Ready to make your impact? If this sounds like you, we would love for you to apply! What you'll bring: In-depth understanding of legislation relating to service charges and leasehold management (Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002) with knowledge of First-tier Tribunal applications for dispensation and dispute of services charges. Strong numerical ability with excellent accuracy and attention to detail. Effective communication and interpersonal skills, with proven ability to build and maintain effective relationships with a range of stakeholders. Problem solving skills with the ability to apply a logical and methodical approach to analysing data and delivering solution focused outcomes Excellent organisational skills with ability to manage workload to meet deadlines and targets IT proficiency in Microsoft applications (Excel, Word, Outlook and mail merge) Send your CV to Annalee Wood at Aspire Recruitment today This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in ourPrivacy Policyand by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time. TPBN1_UKTJ

Job Family: Credit Operations Job Title: Quality Assurance Executive PURPOSE SUMMARY: The Quality Assurance Executive plays a vital role across key operational functions, ensuring all processes align with agreed practices and regulatory standards. You will strike a critical balance between achieving fair customer outcomes and meeting the commercial needs of the business. We are seeking a detail-oriented professional with a proven track record in conducting quality reviews, documenting findings, and reporting to agents and senior stakeholders. . PRINCIPAL ACCOUNTABILITIES: Audit & Reporting . Continuous Improvement Collaboration Training & Development Coaching Compliance Alignment KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS: Regulatory Expertise: Thorough knowledge of the UK regulatory framework , with a specific focus on Consumer Duty . Process Mastery: Deep understanding of Credit Operations processes, procedures, and industry best practices. Educational/ Coaching Support: Proven experience in developing and executing training programmes (workshops, mentoring, e-learning, etc.). Data Analysis: Exceptional proficiency in Microsoft Excel (Intermediate level) and the ability to track performance metrics and recommend strategic improvements. Communication: Assertive and confident communicator, capable of delivering feedback to frontline agents and reporting to senior leadership. IT SKILLS PROFILE: Excel and Word to Intermediate level Workflow management This role offers - Hybrid working - 3 days in Slough office and 2 at home. First 2 months 5 days per week in the office for training. TPBN1_UKTJ