Hostel Night Receptionist - Fun & Outgoing
8 days ago
London
As a Night receptionist, your nights will include anything from managing reservations, taking payments, check-in & out guests, handling enquiries and complaints, patrolling and security walks, responding to Guest reviews, to cleaning our social areas and assisting the management team with the daily reporting and breakfast setup
What skill you need:
Checking guests in and out
Are hardworking and enthusiastic
Responding to guest queries via e-mail, telephone or in-person
Processing payments
Offer guests great customer service
Night auditing
Ensuring the hotel and its guests are secure through the night
Efficient transfer of information to staff members on the morning shift
Who we are looking for:
Fluent spoken/written English (other languages are a bonus)
Competent level of IT proficiency
Ability to work on your own and as part of a team
Friendly but professional work ethic
Flexible availability
Able to take initiative and remain calm under pressure
Organised, helpful and friendly individual
Previous experience in a similar role within a hostel, solo customer-facing roles, or a hospitality background is highly preferred.
We are currently looking for night receptionists to cover both hostels in London Elephant & Castle and Kensington Holland Park
Job Type: Full-time
Pay: £12.00 per hour
Schedule:
8 hour shift