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Key Responsibilities: • Main point of contact for clients on a day-to-day basis, • Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues., • Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements., • Build, establish and maintain a portfolio of standard set designs/visuals, • Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc., • Participates in capture rate discussions and suggests ways to capture lost business., • Foster good relations with all sales team members to maximise new leads. Educate the team in terms of services and introduce incentive schemes to encourage the team to distribute potential sales leads., • Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue., • In conjunction with hotel team/Sales & Marketing, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure., • Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage., • Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house., • Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers., • Foster good relations with all of the team and all sites to ensure that full back-up support is provided from front of house/warehouse., • Attend regular meetings to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives., • Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting., • Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required., • Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts,, • Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity., • Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline.

Cluster Director of Sales – Hotel Group, London Location: London, UK Salary: Competitive + Performance Bonus An established and growing hotel group in London is seeking a dynamic and results-driven Cluster Director of Sales to lead sales across two properties. This role offers a unique opportunity to drive revenue growth, implement strategic sales initiatives, and oversee a high-performing sales team in a fast-paced, hospitality-focused environment. Responsibilities: • Develop and implement innovative sales strategies to maximise revenue across all hotels in the cluster., • Lead, mentor, and inspire a high-performing sales team, ensuring KPIs and targets are consistently achieved., • Build and maintain strong relationships with corporate clients, travel agents, event planners, and key stakeholders., • Analyse market trends, competitor activity, and performance metrics to identify new opportunities., • Collaborate with marketing, revenue management, and operations teams to align strategies and deliver an exceptional guest experience., • Prepare reports and presentations for senior management, highlighting opportunities, risks, and performance metrics. Requirements: • Proven experience in hotel sales leadership, ideally in a multi-property or cluster environment., • Strong track record of driving revenue growth and achieving sales targets., • Excellent leadership, negotiation, and communication skills., • Strategic thinker with a hands-on approach to problem-solving., • Familiarity with CRM systems, revenue management tools, and industry reporting.

We’re looking for a Senior Group Sales Manager to drive group business across three of our London Lifestyle Hotels. This is a pivotal, senior commercial role for a relationship-led, commercially sharp sales professional who thrives in a fast-paced lifestyle hospitality environment and knows how to win, grow, and retain high-value group business. The Role Working closely with the Director of Sales, you will own and shape the Group Sales strategy for our London lifestyle cluster, with a strong focus on corporate, MICE, and creative-led group segments. You’ll manage a portfolio of high-producing accounts while proactively developing new business across domestic and international feeder markets. From prospecting to post-stay follow-up, you’ll oversee the full group sales lifecycle, ensuring a seamless, elevated experience that reflects the DNA of our lifestyle brands. Benefits you’ll receive as Senior Group Sales Manager: • 30 days of holiday per year - including bank holidays, increasing with years of service, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas., • Two free meals per day, • Free financial & mortgage advice, • 24/7 employee assistance programme, • Access to 40% of your pay before payday through Wagestream, • Vitality at work scheme, with great gym discounts and more, • Free dry cleaning for work uniform, • Travel season ticket loan, Ride to Work Scheme, • Annual Staff parties and events, • Company pension plan What You’ll Be Doing • Driving group room revenue and ADR across the London cluster, • Developing and executing a clear, focused Groups sales strategy, • Managing and growing a portfolio of high-value corporate and leisure group accounts, • Proactively sourcing, negotiating, and converting complex group enquiries, • Building strong partnerships with agencies, TMCs, DMCs, production companies, and corporate bookers, • Representing the hotels at client events, site inspections, FAM trips, and industry functions, • Collaborating closely with Revenue, Marketing, Events, and Operations to maximise performance, • Staying ahead of market trends and competitor activity to spot new opportunities About you: • Proven success in Group Sales within hotels, ideally lifestyle or premium brands, • Strong commercial mindset with a track record of revenue growth and account retention, • Confident relationship builder with excellent negotiation and presentation skills, • Proactive, organised, and comfortable managing complex pipelines, • Strong knowledge of corporate, creative, agency, fashion, or luxury leisure segments Why Join Us? You’ll be part of a dynamic lifestyle hotel cluster in London, with the opportunity to shape group strategy, work with exciting clients, and collaborate across a leading international hospitality group. If you’re commercially driven, creatively minded, and ready to take ownership of a high-impact group sales role - we’d love to hear from you.

We are supporting a leading digital transformation programme within the luxury hospitality sector, seeking an experienced OPERA Techno-Functional Expert to play a key role in a large-scale hospitality data and integration initiative. This role will sit between Hotel Operations, Data Engineering, and Solution Architecture teams, helping translate complex operational workflows within Oracle OPERA PMS into accurate, scalable data and API integration solutions. The successful consultant will bring deep hands-on expertise across Oracle OPERA PMS and OHIP APIs, alongside strong data mapping and business analysis capabilities. INSIDE IR35 3 DAYS IN THE OFFICE IN LONDON - HYBRID WORKING Key Responsibilities OPERA Scenario & Data Behaviour Mapping • Analyse and deconstruct complex hotel operational processes executed within OPERA PMS, including:, • Multi-room reservations, • Routing and folio settlements, • Share-withs and linked reservations, • Night audit processes, • Reservation life cycle management, • Translate operational workflows and UI behaviour into underlying OPERA data structures and life cycle states, • Act as the SME for Oracle Hospitality Integration Platform (OHIP) REST and Streaming APIs, • Identify and document the appropriate OHIP endpoints, payloads, and event streams required for business and data use cases, • Design logic for:, • API polling, • Webhook/event-driven integrations, • Streaming data handling, • API rate limit management, • Produce detailed source-to-target mapping documentation between OPERA/OHIP and enterprise data platforms, • Support the design of accurate data ingestion and transformation pipelines, • Ensure data integrity across reservations, profiles, cancellations, no-shows, and historical amendments, • Partner with operational stakeholders, architects, engineering teams, and delivery leadership, • Validate data outputs against OPERA UI behaviour and operational processes, • 5+ years' hands-on experience with Oracle OPERA PMS (v5.x and/or OPERA Cloud), • Strong functional understanding of:, • Reservations, • Front Desk, • Cashiering, • Profiles, • Rate Management, • Night Audit, • Proven experience working with Oracle Hospitality Integration Platform (OHIP), • Strong understanding of:, • REST APIs, • JSON payloads, • API integrations, • Streaming/Webhook architectures, • Hands-on experience using Postman or similar API testing tools, • Strong data analysis and mapping capability, • Ability to investigate and resolve complex data discrepancies, • Experience building hospitality Customer Data Platforms (CDPs) or Enterprise Data Warehouses (EDWs), • Exposure to modern cloud data technologies such as Databricks or Microsoft Fabric, • Experience working on large-scale hospitality transformation or integration programmes

Marketing Manager - Digital - Knightsbridge, London \n\n About Jumeirah \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n\n About Jumeirah Carlton Tower \n\n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. \n\n About The Job \n\n An opportunity has arisen for a Marketing Manager (Digital) to join us at Jumeirah Carlton Tower. \n\n The main duties and responsibilities of this role are: \n\n\n\t • Supporting the Associate Director of Marketing in developing, executing, and optimising the hotel’s digital strategy across all online channels to achieve commercial objectives.\n\t, • Ensuring all digital initiatives align with the hotel’s marketing plan, brand guidelines, and luxury positioning.\n\t, • Delivering innovative campaigns that drive direct bookings, engagement, and loyalty\n\t, • Developing and managing hotel-level social media channels, creating integrated strategies to maximise visibility, engagement, and conversions.\n\t, • Supporting and developing marketing activations and identify new brand partners to expand reach and engagement.\n\t, • Proven experience in a marketing role\n\t, • Strong understanding of London’s luxury hospitality landscape\n\t, • Demonstrated experience in leading multi‑channel marketing strategies\n\t, • Commercially driven, with strong analytical capabilities\n\t, • Supportive and inclusive work environment\n\t, • Access to Learning & Development programmes and clear career pathways\n\t, • Opportunities for internal mobility within our global network\n\t, • Colleague discounts on food, beverage, and hotel stays worldwide\n\t, • Health care and insurance benefits\n\t, • Locally competitive salary and incentive structure\n\t, • Dry Cleaning of uniform or Business attire\n\t, • Meals on Duty\n\t, • Employee Assistance Program\n\t, • Wellness Benefits – Chiropodist, Flu Jabs, and more!\n

Senior OPERA PMS & OHIP Data Integration Specialist – Hotel – London Daily rate: £500 - £600 (inside IR35) Duration: 6 – 12 months Location: London Start: ASAP We’re looking for a unique hybrid profile, someone who understands how hotel operations behave inside OPERA PMS and can translate that into clean, reliable data via OHIP APIs. You’ll act as the bridge between hotel operations, Oracle OPERA, and our data platform, ensuring that what happens at the front desk is accurately reflected in downstream systems powering pricing, marketing, and analytics. Key Responsibilities: OPERA Scenario & Data Behaviour Mapping • Break down complex operational scenarios in OPERA (multi-room bookings, routing, share-withs, night audit, folio settlements), • Translate UI actions into underlying data behaviour and lifecycle states, • Act as SME for OHIP REST & Streaming APIs, • Identify the correct endpoints and payloads for real-time and historical data, • Design logic for polling vs event-driven architectures (webhooks/streaming), • Handle rate limits, retries, and data consistency challenges, • Create detailed source-to-target mapping documentation, • Map OPERA data (via OHIP) into our Data Lake / Warehouse, • Ensure accuracy and consistency across all business scenarios, • Work closely with Product, Data Engineers, and Architects, • Validate data against real hotel workflows, • Ensure outputs support use cases like personalization and dynamic pricing Skills: Must-Have • 5+ years hands-on experience with OPERA PMS (v5.x and/or OPERA Cloud), • Deep knowledge of:, • Reservations & Front Desk, • Cashiering & Folios, • Profiles & Rate Management, • Night Audit processes, • Proven experience with OHIP (Oracle Hospitality Integration Platform), • Strong understanding of:, • REST APIs & JSON, • API testing tools (Postman or similar), • Ability to map API payloads back to real OPERA behaviour, • Experience building or supporting:, • Customer Data Platforms (CDPs), • Data Warehouses / Data Lakes, • Familiarity with modern data stacks (e.g., Databricks, Microsoft Fabric), • Experience working with hotel groups or hospitality SaaS platforms

Criterion Hospitality is a dynamic and growing hotel group based in London, managing a diverse portfolio of properties, including the innovative zedwell hotels, a selection of 4-star boutique hotels, and vibrant rooftop venues. We are committed to providing exceptional guest experiences and achieving strong commercial results. With an ambitious growth strategy and an exciting pipeline of projects, Criterion Hospitality offers a fast-paced and dynamic environment where talented individuals can thrive. We are now looking for a motivated and results-driven Corporate Sales Manager to focus on corporate sales and drive revenue growth across our portfolio. This is a key role for a professional with a strong background in corporate sales, capable of building long-term relationships and securing new business opportunities. This is fully office based role Key Responsibilities: Corporate Sales Development: • Work closely with marketing, operations, and events teams to ensure client needs are met and expectations are exceeded. Qualifications and Experience: • At least 3 years’ experience in corporate sales within the hospitality industry, with a focus on group and conference bookings and client relationship management., • Proven success in developing corporate accounts and achieving consistent revenue growth., • Experience managing RFPs and negotiating contracts., • Strong sales, negotiation, and networking skills, with the ability to close deals and build lasting relationships., • In-depth knowledge of the corporate travel and events market, including trends and client requirements., • Excellent organisational skills, with the ability to manage multiple priorities effectively., • A proactive, client-focused approach, with the ability to anticipate needs and deliver tailored solutions.

Job Title: Interior Designer Location: London W1T Company: BoConcept – Trade & Contract Division Reports to: Design Team Management About BoConcept Born in Denmark in 1952, BoConcept is a global premium lifestyle brand, designing, producing, and selling contemporary furniture, accessories, and lighting for private homes and commercial spaces. Our Trade & Contract division specialises in delivering tailored solutions to clients across the residential, workplace, and hospitality sectors. Job Summary We are hiring an Interior Designer to strengthen our Trade & Contract design team with a clear focus on high-quality client presentations and 3D visualisation. This role supports fast-paced B2B projects across BTR / residential developments, hospitality, workplace and commercial environments, translating briefs into compelling, commercially viable design proposals—often with multiple options, tight deadlines, and frequent stakeholder feedback. You will be hands-on in producing client-ready decks, FF&E schedules, layouts, and photorealistic renders, with strong file discipline and accuracy across specifications and pricing-support documentation. This is a highly collaborative role. You will work agilely within a small design team, taking ownership of defined workstreams within live projects (e.g., presentation packages, 3D visuals, FF&E schedules, option sets), while interfacing closely with the design team management and wider stakeholders. Success in this role means producing strong, client-ready solutions based on an agreed brief and brand direction, iterating quickly through feedback, and contributing to a consistent team output. Key Responsibilities Concept & presentation delivery · Build client-ready design proposals: concept narrative, mood boards, material palettes, furniture layouts, annotated plans and elevations, and presentation boards/decks (InDesign / PowerPoint). · Create and refine high-impact visuals: 3D models, staging, lighting, and photorealistic renders suitable for client approval and marketing-grade outputs where required. · Produce option sets (Scheme A/B/C), alternates and value-engineering options without losing design intent. Space planning & technical · Develop space plans and technical packages (AutoCAD / Revit where applicable), including furniture layouts, key dimensions, and coordination drawings. · Maintain clear drawing standards, version control, and issue tracking across iterative design development. FF&E specification & commercial support · Able to produce or revise detailed FF&E schedules including product codes, finishes, quantities, compliance notes (where applicable), lead times, and alternates. · Support the team with quote-ready documentation: pricing matrices, options comparisons, change logs, and summary sheets (high accuracy expected). · Specify FF&E items when required to complete a full scheme (lighting, rugs, accessories, joinery elements etc.), aligned with budget and client expectations. Styling & dressing · Lead the styling and dressing of show apartments, marketing suites, and amenity spaces to create cohesive, aspirational environments aligned with the project brief and target audience. · Select and curate accessories, soft furnishings, artwork, and decorative elements to enhance the overall design concept and elevate visual impact for client presentations, marketing collateral, and on-site delivery. · Coordinate styling installations on-site where required, ensuring layouts, finishes, and final details are executed to a high standard and consistent with approved design schemes. Project coordination · Coordinate with internal stakeholders (Sales, Operations, Logistics) and external parties (client teams, consultants, suppliers, contractors) to ensure a smooth path from concept to delivery. · Assist with site surveys / site visits as required; capture accurate measurements, constraints, and installation considerations. · Maintain organised project folders, naming conventions, and structured documentation to ensure team continuity and speed. Innovation & workflow • Use AI tools where appropriate to accelerate ideation, mood exploration, visual drafting, and workflow automation—without compromising brand quality or accuracy., • Stay current with commercial interiors trends, sustainability, durability specifications, and evolving rendering/presentation workflows. Essential skills & experience • Proven experience in interior design (residential and/or commercial/hospitality); Trade & Contract/B2B experience strongly preferred., • Strong presentation capability: can produce polished decks/boards that sell the concept clearly and professionally., • Strong 3D capability: can model, stage and render to a high standard and iterate quickly based on feedback. Software (must-have) · AutoCAD (strong) · Adobe Creative Suite: InDesign + Photoshop + Illustrator (strong) · SketchUp and/or 3ds Max (strong) · Revit (proficiency) · pCon Planner (strongly preferred / ideally confident) · High competence in PowerPoint (or Keynote) and Excel for schedules and pricing-support documentation AI tools · Demonstrable use of AI-enabled design/visual tools (concept ideation, mood generation, rendering enhancement, workflow automation). Must show discernment and quality control. Ways of working · Team-oriented and agile: able to take ownership of assigned project components, collaborate seamlessly with other designers, and interface effectively with the Head of Design and management · High attention to detail, accuracy, and strong file/version discipline. · Able to manage multiple live projects with fast turnaround and frequent revisions. · Confident communicator: can present internally, respond to feedback, and document decisions clearly Desirable (nice-to-have) · Rendering engines / real-time workflows (e.g., V-Ray / Corona / Enscape / Twinmotion / D5—any is useful) · Experience with contract compliance considerations (commercial durability, upholstery/fire performance basics, hotel/BTR standards) · CRM and project management tools (e.g., HubSpot, Monday.com) Portfolio requirement Portfolio must include: · Client-ready presentation examples (boards/decks) · Space planning examples · 3D visualisation/renders showing lighting/material realism and consistency How we work We operate as a coordinated design function. Designers are expected to: · Deliver high-quality outputs autonomously within their allocated scope, while aligning to the project brief, brand standards, and agreed design direction. · Work confidently through design iterations and review cycles, responding to feedback with speed and precision. · Be team-first: communicate clearly, document decisions, support shared deadlines, and maintain consistent standards across all deliverables. · Take ownership and earn credit for their contribution, without losing alignment with the overall project vision and leadership review process. What We Offer • Competitive basic salary + Bonus, • Company pension, • Employee discount, • Private medical insurance, • Hybrid working (London W1T office + remote flexibility), • Monday to Friday schedule (no weekends), • Exposure to high-profile international projects within a brand-led design environment

Join us as a Director of Communications & PR at The Dorchester, 45 Park Lane and Coworth Park. The Dorchester has been recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of Communications & PR you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll do As a Director of Communications & PR, you'll love what you do and take pride in taking care of our guests: • Our Director of Communications & PR will be the guardian of Dorchester Collection’s brand reputation across our three distinguished UK properties: The Dorchester, 45 Park Lane, and Coworth Park. This role shapes the public voice of the hotels, leading all communication, public relations, social media, and strategic partnership efforts that enhance visibility, protect brand integrity, and position each hotel as a leader in luxury hospitality., • You act as both a strategist and brand storyteller, the Director will develop and implement comprehensive communications strategies that resonate with the UHNWI audiences and align with the overarching vision of Dorchester Collection. This role demands a sophisticated understanding of luxury media landscapes, influencer relations, and brand collaborations, with the ability to navigate reputational challenges with grace and precision, • You will work In close collaboration with the Director of Marketing & Digital, and Global Communications teams, and will lead media relations, oversee social media strategy and content, and guide the positioning of each property across owned, earned, and shared channels. A confident and trusted voice, this individual will serve as a key spokesperson, thought leader, and brand ambassador for the UK hotels. The items shared are the essence of a day in the life of a Director of Communications & PR, but we'll make sure you are provided with specifics on how we care for our hotel. What you'll bring Essential Skills and Experience • A strong relationship across key media, agencies, influencer and luxury brand relations., • Proven track record of designing and executing successful national and international publicity campaigns., • Exceptional creative writing and editing skills., • Experience managing high profile social media channels and reputation management skills., • A dynamic communicator, strategic thinker with a deep knowledge of the luxury landscape., • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a director of public relations you’ll have the opportunity to bring these to life and continue to create our legacy., • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. What you'll get • Personal Private medical Cover with BUPA, • Management Bonus, • Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year., • Discounts out hotels, Benefit from discounts at various high street and online shops, • Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers., • Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers., • Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations., • Referral Bonus: Earn a £1000 bonus when you recommend a friend., • Well-being Support: Access immediate well-being advice because we care about our employees. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email so that we can discuss how we can support you through this process.

We are seeking an experienced and inspiring Executive Chef to lead our kitchen operations and deliver outstanding culinary experiences aligned with the standards of a luxury property. This senior leadership role is responsible for all aspects of kitchen management, food quality, cost control, team development, and guest satisfaction. The successful candidate will combine strong commercial acumen with operational excellence and a passion for developing high performing teams. Key Responsibilities Kitchen Operations & Leadership • Lead, motivate and develop all chefs, cooks and the wider kitchen team, ensuring consistent standards of food quality, presentation and service., • Maintain exceptional standards across all kitchen areas., • Conduct daily briefings and monthly team meetings to ensure effective communication and engagement., • Ensure a positive team culture that promotes pride, professionalism, respect and high employee morale., • Take a proactive approach to performance management, working closely with People and Culture where required. Food Quality & Guest Experience • Consistently deliver food of exceptional taste, quality and presentation that exceeds guest expectations., • Ensure strict compliance with food safety, hygiene and HACCP standards at all times., • Maintain strong awareness of regular guests and encourage repeat business through personalised service., • Anticipate guest needs and deliver service in line with the brand’s Proud values. Financial & Commercial Management • Maximise kitchen profitability through effective cost controls, waste minimisation and stock management., • Oversee ordering, receipt, storage and security of all food items., • Track food costs and support the preparation of departmental budgets, forecasts and performance reports., • Identify and maximise all revenue-generating opportunities. Planning, Strategy & Coordination • Analyse daily and future business levels, including arrivals, events and promotions, ensuring effective forward planning., • Liaise closely with the Director of Sales & Marketing and the F&B Manager on events, promotions and special requirements., • Maintain strong interdepartmental relationships to ensure seamless guest experiences., • Monitor competitor activity and industry trends to maintain a competitive luxury offering. Health, Safety & Maintenance • Ensure all kitchen, back of house and staff dining areas are maintained to the highest standards of cleanliness and safety., • Take responsibility for routine equipment maintenance, reporting wear, damage or issues promptly., • Promote a safe working environment for colleagues and guests in full compliance with health and safety regulations. About You • Proven experience as an Executive Chef or Senior Head Chef in a high end or luxury hospitality environment., • Strong leadership skills with a track record of developing and retaining high performing teams., • Excellent financial, budgeting and cost control expertise., • Creative, trend aware and passionate about food excellence., • Highly organised with the ability to manage multiple priorities in a fast paced environment., • Flexible, professional and committed to continuous personal and professional development., • Excellent communication and interpersonal skills. The Perks of working for The Bloomsbury Hotel: • Service Charge, • Holiday allowance increasing with length of service up to 25 days, • Free meals on duty, • 50% discount when dining with The Doyle Collection, • Discounted rates when staying in our hotels, • Training dedicated to personal development, • Cycle to work scheme, • Discounts in selected stores and online shops, • Life Insurance and Company Pension, • Complimentary uniform and dry cleaning, • One paid volunteering day per year, • Free access to the Employee Assistance Programme, • Hotel Incentives and rewards, • Staff summer parties, Christmas parties and regular team get togethers, • Refer a Friend bonus scheme The Bloomsbury, London Located in central London just minutes away from The British Museum, Theatreland, Soho and the designer boutiques and markets of Covent Garden, The Bloomsbury hotel sits at the heart of the historic and vibrant 18th century Bloomsbury. The Bloomsbury is the proud winner of 'Best Urban Hotel' in the 2017 Condé Naste Johansen's UK and Ireland Awards for Excellence. The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

This is a one-year fixed term internship with the potential of becoming a permanent contract We are looking for someone to support with the logistics & admin of a busy marketing department. Supporting the preparation and delivery of company events including regional roadshows, seminars and large-scale trade exhibitions from start through to completion, including administration, physical event logistics, equipment handling and basic product preparation/testing (training provided). Responsibilities: • Primarily a logistical role, supporting the marketing team with the preparation and delivery of company events including regional roadshows, seminars and large-scale trade exhibitions., • The role has a strong focus on manual & physical event preparation, including managing marketing stock, organising equipment, preparing demonstration products and supporting event logistics. Training will be provided for product handling and testing., • A full UK driving licence is required to enable reliable travel to the office and events. There may also be opportunities to drive the company demonstration vehicle to events if the candidate is comfortable doing so. Key Tasks Involve: Event Equipment, Stock & Logistics • Product stock taking and management: receiving, logging, labelling and organising marketing and demonstration products., • Basic product testing of demonstration equipment prior to events (training provided)., • Ordering / prepacking promotion items for events., • Moving marketing event pods/furniture around the office (health & safety training provided)., • Lifting boxes and packing pallets., • Moving pallets with manual trucks., • Product checking and scanning. Marketing & Administrative Support • Assisting with communications between the marketing department, internal teams and external suppliers using email and Microsoft Outlook invitations., • Liaising with the finance department to ensure supplier invoices are processed., • Booking team meals and arranging hotel reservations, • Attending one national and one roadshow event to assist with set up each requiring several days offsite (accommodation provided) Knowledge and Skills • IT skills including Microsoft packages (Word, Excel, PowerPoint), • Regular written and verbal communication skills, • Well organised with excellent planning skills, • Ability to work to tight deadlines and under pressure

Entry Level Sales and Customer Service Role - Immediate Starts Full-Time Equivalent Position (£24,000 - £30,000 OTE) Looking for a role that will support you and develop your skills within fast-paced sales and customer-facing environments? Join a growing and thriving sales and customer service team in Croydon! Our client, a well-established sales and marketing company located in Croydon, is currently on the lookout for ambitious individuals to support their ongoing growth and rising client demand. The key attributes they are looking for are: • Positive and Proactive: A "can-do" attitude is essential., • Professional: Maintain a professional manner and appearance., • High Standards: Committed to high customer service standards., • Full Availability: Full-time availability (4/5 days a week between Monday and Saturday). Note: This role is NOT suitable for international students or those in full-time education. What You'll Be Doing • Generating New Business: Building a new customer base for clients within residential environments., • Team Collaboration: Working alongside a motivated and high-energy sales team., • Customer Service: Providing high-quality service and brand representation., • Sales Acquisition: Driving results through face-to-face interactions. The Rewards of Joining This Team • Elite Mentorship: Access to expert coaching in sales, marketing, and customer service., • Team Culture: Immerse yourself in a workspace that feels like a community. From office buzz to epic social events, the energy never stops., • Built-In Support: Join a successful, established team of pros who have your back and will help you smash your targets from day one., • Unlimited Financial Freedom: Benefit from completely uncapped earnings. With enticing incentives and commission structures, your income potential has no ceiling., • Global & National Travel: From regional road trips to international retreats, our client takes their success on the road! The Process They are currently holding informal chats for their new sales and customer service roles. Send your CV to the recruitment team today for this immediate-start opportunity, and they’ll reach out if you're selected for the next steps. Experience is not necessary for this full-time equivalent, self-employed, commission-based role due to their development programme. However, experience in the following areas may give you a head start: retail, warehouse, administration, receptionist, customer service, marketing, sales assistant, cleaner, promotions, events coordinator, or any kind of hospitality (hotel, front of house, or bar) experience. Why? If you have a background in any of these areas, you will have already developed a strong work ethic and essential communication skills. This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 4-5 full days per week. If you feel you meet these requirements APPLY NOW!! (Immediate Starts Available) *Please note: By applying to this advert, you acknowledge that our privacy policy applies and give consent for Blackwater Recruitment to share your data with our client so they may contact you regarding this role or any other role they deem suitable. For more information, please see our website before applying.

Company Overview Yellow Tree is a Real Estate Investment Fund based in Gibraltar and is dedicated to the ownership, development and management of commercial and residential real estate assets. The Yellow Tree Real Estate Investment Fund is backed by a Gibraltar-based multi-family office. Yellow Tree invests across capital and gateway cities, employing a tailored investment strategy to each geographic region. Our portfolio underscores long-term value and mirrors our dedication to excellence. Our philosophy centers on income generation, ensuring that 100% of our portfolio consistently delivers returns. We achieve this by taking an asset-by-asset approach, where each asset carries its own weight in contributing income without dilution. Each asset has its own business plan that is meticulously followed making sure that each asset performs as expected. We own and manage sustainable and high-quality properties, aligning with the objectives of leading national and international corporations. This ensures that Yellow Tree Group is synonymous with quality, reliability, and enduring success. For more information, visit us on yellowtree.com Role Overview Please note that this role is permanently based in Gibraltar and requires relocation to Gibraltar. This is not a commuting or travel-based position between London and Gibraltar. As part of the relocation package, the Company will cover the cost of accommodation/rent in Gibraltar. We are open to considering candidates currently based in the UK who are willing to relocate for the role. This is a senior strategic role combining overall portfolio management, oversight of insourced property management & facility management operations, and leadership of hospitality initiatives and asset and relationship management of hospitality assets. The Country Manager will drive asset performance, operational excellence, and long-term growth strategies, ensuring that the company maximizes the value and potential of its Gibraltar portfolio. The ideal candidate will have deep real estate and hospitality expertise, proven experience in strategic leadership, asset strategy,and stakeholder management, and the abilityto deliver results at a senior executive level. Reports to: C-level Executive Direct reports: Technical Project Managers, Property Manager, Junior Facility Manager & other as the business will expand Matrix / dotted-line reporting: Local Finance team (cross-functional reporting) Key Responsibilities Strategic Leadership & Asset Management • Review or define (where applicable) and implement the market strategy for Gibraltar,aligned with Group objectives, • Develop (where applicable) or follow and implement already defined business plans at asset-level to optimise long-term value and returns, • Identify value-add opportunities, including portfolio enhancement, repositioning, and operational improvements, • Implement and oversee all capex projects on an asset level and well as all commercial plans, • budget preparation Portfolio Oversight • Oversee performance of all assets (office, residential, commercial, and hospitality), • Ensure alignment of tenant, asset, and operational strategies to maximise occupancy, revenue, and portfolio performance, • Provide strategic guidance on property management operations to ensure high standards of service and efficiency, • Report bi-weekly to COO on KPIs and points of interest Hospitality Leadership • Serve as the primary point of contact with the hotel operator, • Lead the planning and execution of renovation, upgrade and rebranding initiatives, ensuring high-quality standards and ROI, • Strategic support services to assist the Hotel Operator and the Hotel's management team implement delivery of the Current Business Plan and any future business plan and oversee its implementation and ensure the objectives are mutually understood and met, • Monitor and report to Yellow Tree C-Level on the implementation of the Business Plan., • Oversee the Hotel Operator's performance of its obligations and services under the HMA, including oversight of the performance of any key vendor contracts entered into by the Hotel Operator in connection with the Hotel., • Attendance at calls or meetings which may be held by the YT Team and the Hotel Operator and/or the Hotel management team, providing updates and answering YT C-Level questions., • Report to C-Level any events of which the Country Manager becomes aware which could threaten the Hotel or affect its value or that of the Hotel business., • Undertake a full monthly review of the Hotel business performance, meeting with the Hotel Operator and/or the Hotel management team each calendar month to review that month's P&L and to plan future businesss trategy and financial performance., • Monitor guest satisfaction metrics and online reputation and advise on corrective action plans where applicable, • Oversee pricing strategies, segmentation and channel mix., • Provide input on rate parity, OTA mix, and direct booking strategies., • Review marketing ROI and conversion rates., • Review balance sheet and cash flow, in addition to P&L., • Evaluate internal controlsand audit compliance, including fraud prevention measures., • Identify cost-saving and efficiency opportunities., • Identify, make recommendations on investment and performance strategies and concepts (including the provision of assistance with technical, economicand financial analyses) as seem necessary and useful to enhance and maintain the financial performance of the Hotel business., • Prepare rolling Capex reserve planning and monitor use of FF&E reserves., • Advise on investment strategy and ROI analysis., • Review the Hotel Operator's requests for capital expenditure as needed and prepare the case for Client approval where required. Oversee planning and execution of CapEx projects., • On an annual basis, negotiate the Hotel's annual budget with the Hotel Operator and the Hotel's management, • Assist finance team in annual valuation reports done by a reputable 3rd party company as chosen by the finance team., • Operational audits of Hotel departments (including housekeeping, F&B, maintenance)., • Monitor and advise on sustainability initiatives (energy usage, waste reduction,etc.), • Report to C-level (via in-person meetings or video conference call) on a monthly basis with a full explanation of our progress on the various workstreams comprised in monthly KPIs and areas of interest, • Prepare and deliver within 10 Business Days of the end of each calendar month a monthly “Dashboard” report which covers the current trading position, commentary on the month, the areas of focus for YT and the Hotel Operator and the Hotel's management team, and an update and commentary on the ongoing year end forecast against budget. Stakeholder Management • Build and maintain strong relationships with key tenants, investors, local authorities, and external partners, • Provide clear, high-level reporting to the Board and Group executives on portfolio performance and strategic initiatives Acquisitions& Market Intelligence • Ensure the business plan is prepared accurately and aligned with strategic objectives; analyze performance reporting and work closely on continuous improvements, • Define and implement the leasing strategy for the rest of the portfolio, • Oversee future acquisition and integration into the portfolio as well as execution of the business plan and viability model post-acquistion, • Provide inputon potential acquisitions, including market trends, feasibility, and asset potential, make sure that the business plan and assumptions are fully implementable, • Support due diligence and integration planning for new investments, • Identify strategic opportunities for portfolio expansionand optimisation Governance & Compliance • Ensure compliance with local regulations and corporate governance requirements, • Monitor portfolio risks and implement mitigation strategies at a strategic level Candidate Profile Experience • 5-10+ years Senior management experience in real estate and hospitality, • Proven track record in strategicasset management and portfolio optimisation, • Experience overseeing multi-asset portfolios, including office, residential, commercial, and hospitality properties, • Strong background in hospitality strategy, operational leadership, andasset development, • Experience in insourced property management oversight desirable, • Knowledge of the Gibraltar market highly preferred Skills & Competencies • Strategic thinker with the ability to translatestrategy into actionableplans, • Commercially astute with P&L oversightand financial planning experience, • Strong leadership, negotiation, and stakeholder management skills, • Excellent communication and presentation skills for senior-level engagement, • Ability to manage complex portfoliosin a dynamic, fast-paced environment, • Right to work in Gibraltar, • English proficiency Personal Attributes • Credible, confident, and influential, • Highly accountable with a strong ownership mentality, • Pragmatic, resilient, and solution-oriented, • Strong networker, capable of representing the company at the highest levels, • We offer competitive salary packages, great learning and development opportunities., • Opportunity to be part of a dynamic growing team in a fast-growing Real Estate group, • Performance Bonus, • Team Building, • Celebration and parties, • Loyalty gifts, • Gift Cards Women’sDay & Men’s Day, • Extra free days: on your birthday the company gifts you a day off, • Birthday cake, • Holiday Baskets Yellow Tree is a GDPR compliant company, by applying to this job post, you consent with your data being processed in accordance with our PrivacyPolicy which you can find on Yellow Tree is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, religion, color,national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Fusion Cell Intelligence Officer (12 Month FTC) Job Description About New West End Company New West End Company is a global business partnership of 800 retail, restaurant, hotel, office and property owners in the world’s top shopping and leisure destination. We work across 125 streets, anchored by Bond Street, Oxford Street and Regent Street, representing 175,000 employees. We work in partnership delivering transformational projects, sustainable place management, destination marketing, advocacy, inward investment and commercial insights. Job Purpose The Fusion Cell Intelligence Officer will act as the dedicated representative of New West End Company within the Metropolitan Police Service Command Fusion Cell based at Charing Cross Police Station. This is a Fixed Term Contract of 12 months, subject to review and is designed to strengthen intelligence sharing, partnership coordination and situational awareness between the Metropolitan Police Service, Mayor’s Office for Policing & Crime, Business Improvement Districts and partner organisations operating across the West End. Working within the Fusion Cell environment, based in the Command Fusion Cell, within Charing Cross Police Station, the postholder will ensure accurate and timely communication of intelligence between NWEC, partner BIDs and the Metropolitan Police Service, supporting the prevention of crime, improving responses to emerging risks and strengthening the safety and resilience of the West End. The role works closely with NWEC’s Security Manager and Business Crime Reduction Partnership Officer, ensuring sharable intelligence gathered through policing channels is disseminated appropriately with businesses while also providing the Metropolitan Police Service with relevant intelligence from the business community. Day-to-day operational reporting within the Fusion Cell is to the Command Fusion Cell Police Sergeant and oversight from New West End Company’s Head of Security. This is a highly collaborative role requiring strong communication skills, sound judgement, attention to detail and the ability to operate confidently within a multi-agency operational environment. The Fusion Cell Intelligence Officer will operate as part of the daily Fusion Cell structure and will participate in daily Fusion Cell briefings alongside policing and partner representatives and provide relevant intelligence updates from NWEC and the wider BID network, contribute to start-of-week and end-of-week operational reviews within the Fusion Cell and support Metropolitan Police Service MO6 public order planning. Key Responsibilities Intelligence Development & Reporting • Act as the primary intelligence conduit between NWEC and the Metropolitan Police Service Command Fusion Cell, • Collect, collate and record relevant intelligence from businesses, NWEC teams and BID partners, ensuring information is actionable and appropriately documented, • Provide intelligence and situational updates to the Metropolitan Police Service where relevant to support operational awareness and policing activity, • Receive and interpret intelligence shared by the Metropolitan Police Service and ensure relevant information is communicated to NWEC, partner BIDs and businesses where appropriate, • Produce analytical insights and summaries of emerging trends, including crime patterns, operational risks and public safety concerns affecting the West End. Partnership Engagement & Coordination • Build and maintain strong working relationships with Metropolitan Police Service colleagues, partner BIDs and relevant agencies operating within the Fusion Cell environment, • Represent New West End Company professionally within the Fusion Cell, ensuring the interests and concerns of West End businesses are effectively communicated., • Attend relevant NWEC meetings, BID forums and partnership discussions to provide updates and share intelligence insights, • Support the development of coordinated responses and joint initiatives between police, BIDs and other partners where appropriate. Business Crime Reduction Support • Work closely with NWEC’s Business Crime Reduction Partnership Officer to ensure intelligence gathered through the Fusion Cell supports wider business crime reduction activity., • Provide intelligence relating to crime trends, prolific offenders and emerging risks affecting businesses across the West End., • Support the development of prevention strategies and coordinated operational responses where intelligence indicates emerging crime patterns., • Provide timely alerts and situational updates to NWEC where operational awareness may impact businesses. Public Order Liaison & Event Readiness • Disseminate relevant intelligence relating to protests, demonstrations, major events and public order activity that may impact the West End., • Support Metropolitan Police Service public order planning, particularly through the MO6 framework., • Provide business impact assessments where public order activity or large-scale events may affect the district., • Contribute to operational coordination to ensure businesses are informed and prepared where appropriate. Information Governance & Data Management • Ensure all intelligence sharing complies with GDPR, information governance requirements and the agreed Data Sharing Agreement between NWEC and the Metropolitan Police Service and that it is shared only with appropriate and authorised recipients, • Maintain accurate records relating to intelligence exchanges and ensure data is stored, managed and destroyed in line with agreed protocols. Requirements • Strong communication and relationship management skills, with the ability to work confidently within a multi-agency environment, • Understanding of business crime issues, including retail crime, anti-social behaviour and urban security challenges, • Knowledge of information governance and data protection principles, particularly in relation to intelligence sharing, • Experience working with police, public sector partners or security partnerships, • Strong analytical and problem-solving mindset, with the ability to interpret information and identify meaningful insights, • Understanding of the scope and responsibilities within the Data Sharing Agreement between NWEC and the Metropolitan Police Service, • Ability to commit to working from the Fusion Cell office every other Saturday, • This role comes with enhanced Metropolitan Police Service vetting. Benefits • 25 days holiday + 1 extra day for your birthday + UK Bank Holidays, • Holiday purchase scheme, • Learning & development budget, • Discretionary annual bonus scheme, • Access to BUPA private health insurance (including 24/7 online GP appointments), • Enhanced maternity & paternity leave, • Pension contribution matched up to 5%, • Group Life Assurance, • Annual paid volunteering days, • Wellbeing perks, • Cycle to work and season ticket loan schemes For further information, please contact Kristina Abela (People & Culture Manager) via email at . New West End Company is committed to fostering a diverse and inclusive workplace and encourages applications from all backgrounds. By submitting your application, you agree that New West End Company may process and store your personal data in accordance with our Privacy Policy. We will retain your details for up to 12 months for future job opportunities unless you request deletion sooner. You can withdraw your consent at any time by contacting Kristina Abela via email at .

Criterion Hospitality is a forward-thinking hotel operator with a dynamic and growing portfolio. With eight hotels currently in operation and two exciting new openings scheduled for this year, we are looking for an experienced and strategic BI Manager to lead and shape our data centric commercial culture. Position Overview: As a Business Intelligence Analyst, you will play a key role in transforming raw data into actionable insights across our hospitality operations. You will be responsible for designing and maintaining dashboards from multiple systems, ensuring data integrity, and fostering a data-centric culture. This role requires a highly autonomous and resourceful individual who can break down complex analytical challenges into simple, impactful solutions for stakeholders at all levels. Key Responsibilities: Dashboard Development: Design, build, and maintain intuitive dashboards and visualizations by integrating data from multiple hospitality systems (e.g., PMS, POS, CRM, Booking Engines, Revenue Management tools). Data Quality & Integrity: Ensure consistent, accurate, and timely data flow across systems. Develop processes for data validation, reconciliation, and anomaly detection. Cross-Functional Collaboration: Work closely with operations, marketing, finance, and executive teams to understand data needs and translate them into analytical solutions that drive business outcomes. Insight Simplification: Distill complex datasets and analyses into easily digestible insights and recommendations, tailored to both technical and non-technical audiences. Culture Building: Champion a data-driven culture by promoting the use of BI tools, training users, and embedding analytics into daily business processes. Autonomy & Initiative: Take ownership of projects from inception to delivery. Identify new opportunities for analysis or efficiency independently. Performance Monitoring: Create and maintain performance reporting frameworks to track KPIs related to occupancy, guest satisfaction, revenue, and other core metrics Requirements: • 3+ years of experience in a BI or analytics role, preferably within the hospitality or service sector, • Proven experience with BI tools such as Tableau, Power BI, Looker, or similar, • Proficiency in SQL and data manipulation across various systems, • Strong understanding of data modeling, • Good communication and storytelling skills with a knack for simplifying technical insights, • Experience with hospitality-specific systems (e.g. Mews, FLYR, D-EDGE, IDeaS, Synxis,etc), • Knowledge of cloud-based data platforms (e.g., Snowflake, BigQuery) Why Join Us? Be part of a rapidly expanding hospitality company with ambitious growth plans. Work with a collaborative and innovative team committed to excellence. Take ownership of revenue strategy at a portfolio level and make a tangible impact.

Management Solutions is an international consulting firm whose core mission is to deliver business, risk, financial, organizational and process-related advisory services, targeting both functional aspects and the implementation of related technologies. We currently have a multidisciplinary team (functional, mathematical, technical and systems integration) of around 4,000 professionals. We operate through 52 offices (22 in Europe, 24 in the Americas, 3 in Asia, 1 in Africa and 2 in Oceania) from where we regularly serve clients that operate in more than 50 countries across five major geographical areas (Europe, Americas, Asia, Africa and Oceania). For more information about Management Solutions please visit: Role Administration: • Provide administrative/executive support to management including expense recording and control as well as check request and registration., • Support employees in the time and expense reporting process., • General administrative responsibilities: office reception desk, document control (including (but not restricted to) operationalization of vetting process), calls, mailing, shipping, filing and copying., • Manage procurement of all office supplies, equipment and furniture. Monitor and control office supplies and hardware., • Support relationship with outsourcers and vendors (training companies, real-state brokers, insurance brokers and companies, etc.)., • File and maintain contracts (clients, office, provider, vendors, etc.) and activate renewal processes. Human Resources: • Support personnel recruiting process: contact with universities, arrange meetings with candidates and update Human Resources Data Bases., • Collaborate in “welcome process” for new hires. Marketing: • Organization of meetings and seminars relating to the Financial Industry: contact assistance and follow up, hotel services, catering, etc)., • Organization of yearly corporate events., • Support with the execution of Social Action activities., • Support for the R&D team in recording technical notes We look for candidates like you • Language skills: fluent in Spanish and English., • “Office Manager with proven experience and formal training in office administration (Level 3 equivalent). Graduate from Business Administration and Management, Public Management and Administration, Hospitality, International Trade and Business, Accounting and Finance, Economics, Modern Languages or Translation and Interpreting, Corporate Communication or Public Relations, Journalism, Labour Relations and Human Resources, Tourism, Library and information Science., • Strong verbal and written communication skills., • Ability to effectively negotiate with customers, vendors and internal staff., • Proven organizational skills with extremely strong attention to details., • Proven ability to work simultaneously in multiple tasks, problem solve, be a self-starter, time management., • Positive attitude, be energetic, enthusiastic, and be able to manage own time., • Manage confidential information and activity with extreme professionalism., • Strong skills and expertise in Microsoft Office. What we offer We offer you the possibility to join a firm that provides all you need to develop your talent to the fullest: • Working in the highest-profile consulting projects in the industry,, • for the largest companies, leaders of their respective markets,, • alongside top industry management as they face challenges at the national and global level,, • as part of an extraordinary team of professionals whose values and corporate culture are a benchmark for the industry. Career plan • Clearly defined career plan., • Internal promotion based solely on merit., • Partnership-based management model offers all professionals the opportunity to become part of the Firm’s group of partners. How to apply If you are interested in our offer, please complete our application form online at

Summary We are working on behalf of a leading real estate consulting firm to recruit a Director to lead and expand its Global Branded Residences & Hotel Advisory offering. Responsibilities • Lead and expand the client’s Global Branded Residences & Hotel Advisory offering., • Oversee brand/operator search and selection processes for new developments., • Manage and negotiate contracts with brand and operator partners., • Drive brand positioning strategies for branded residences and hotel projects., • Deliver operational advisory services across multiple international markets., • Work on high-profile hospitality and residential projects across the UK, Europe, the Middle East, and APAC., • Collaborate with internal teams and external stakeholders to support project success and strategic growth. Experience • Extensive experience in hospitality or branded residence operator negotiations and deal execution, • Experience within hospitality, hotel, or residential advisory / development consultancy, • Proven ability to generate new business and drive growth across international markets., • Strong grasp of branded residence and hotel design, marketing, and positioning trends, with the ability to advise on creating market-leading lifestyle products, • Strong commercial and client relationship management skills, • Deep understanding of real estate development and hotel management agreements

Summary We are working on behalf of a leading real estate consulting firm to recruit a Director to lead and expand its Global Branded Residences & Hotel Advisory offering. Responsibilities • Lead and expand the client’s Global Branded Residences & Hotel Advisory offering., • Oversee brand/operator search and selection processes for new developments., • Manage and negotiate contracts with brand and operator partners., • Drive brand positioning strategies for branded residences and hotel projects., • Deliver operational advisory services across multiple international markets., • Work on high-profile hospitality and residential projects across the UK, Europe, the Middle East, and APAC., • Collaborate with internal teams and external stakeholders to support project success and strategic growth. Experience • Extensive experience in hospitality or branded residence operator negotiations and deal execution, • Experience within hospitality, hotel, or residential advisory / development consultancy, • Proven ability to generate new business and drive growth across international markets., • Strong grasp of branded residence and hotel design, marketing, and positioning trends, with the ability to advise on creating market-leading lifestyle products, • Strong commercial and client relationship management skills, • Deep understanding of real estate development and hotel management agreements

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani. About the Job An opportunity has arisen for a Meeting and Events Sales and Planning Manager to join us at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are: • Working closely with and communicate effectively with hotel sales team to support sales and marketing plan objectives., • Conducting site inspections, and client entertainment as required, • Attending and hosting meetings as required, including but not limited daily and weekly event sheet meetings and group meetings., • Utilising Delphi and Opera systems in accordance with Jumeirah standards, procedure and best practice. Classification: Internal, • Personally meeting key event organisers during events in-house., • A Minimum of 2 years’ experience working in Conferences & Events Sales & Planning at a London hotel, preferably within the luxury segment At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

The Company Our client is a main contractor, the specialises in development for the Commercial, Residential, Hotel, and Education sectors. They have been operational for over 10 years but nevertheless tackle many projects for a variety of clients as well as employed over 100 people. Projects are primarily based in London and reach values that exceed £40 million. They have delivered an exceptional portfolio of schemes in the capital. These included landmark structures and developments such as a state-of-the-art mixed-use site in London’s Soho, and the UK debut for an international hotel brand. The Role As Bid Coordinator, you will support the preparation and delivery of high-quality bid submissions and presentation materials for major construction projects across London. Working closely with senior management, pre-construction, and design teams, you will play a key role in ensuring all submissions are professionally produced, visually engaging, and delivered within deadline. This is an excellent entry-level opportunity for someone looking to build a long-term career within bids, marketing, or pre-construction. The role would suit a highly organised and creative individual who is eager to gain hands-on experience within a fast-paced construction environment while developing valuable industry knowledge and technical skills. Roles and responsibilities include but are not limited to: * Assist in the coordination and ...

What you will do as Director of Sales & Marketing. Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotellocatedin the heart of vibrant East London. The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences inc

The Director of Sales will lead and manage the proactive sales team, creating and implementing a successful sales strategy for the hotel opening and beyond. Create and implement the sales and marketing strategy. Drive sales across all market segments into the hotel.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. Based at the Mandarin Oriental Mayfair, London within the Sales & Marketing Department, the Senior Sales Manager - Middle Eastis responsible for delivering the Sales strategy for the hotel and residences.

Director of Sales & Marketing About Park Hyatt London River Thames Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests cansavourthe culinary delights of our four distinctive restaurants and bars, or escapeatthe dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to Londons landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences. The Opportunity As Director of Sales & Marketing, you will shape and lead the commercial...

Royal Lancaster London is seeking a Head of Marketing to lead strategic planning and brand management. The role requires developing creative marketing initiatives and collaborating with various teams to enhance brand awareness. The ideal candidate should possess strong strategic marketing skills, ex

The Mitre Hotel - Sales & Marketing is seeking an enthusiastic Events Coordinator in Molesey, England.

Are you someone who loves where you live, enjoys meeting people, and always finds the best angle for a beautiful photo?.We’re looking for a creative, locally connected individual to bring our hotel to life across.This isn’t a corporate desk job.It’s about being present — in the lounge during

This role will report into the Sales Manager for The Mitre, whilst working in a close partnership with our Group Director of Sales. Be confident in assisting with show rounds of our hotel to prospective guests. We are looking for a fabulous Events Coordinator to join our Sales team at The Mitre, Ham

The Mitre Hotel - Sales & Marketing in Molesey is seeking a creative individual to capture authentic moments and create engaging content for social media.

As our Marketing Executive, you would support the delivery of our marketing strategy across all hotel areas: rooms, food & drinks, spa, events, and more. Help execute email marketing campaigns, manage databases, and craft messages that convert lookers into bookers. IHG Employee rate across 6000 hote

Hotel(s) lead brand guardian with overall responsibility for verifying all marketing reflects brand guidelines and tone of voice. Develop and lead on new marketing initiatives to support the Hotel(s) goals and devise creative ideas and campaigns to enhance the positioning of the hotel(s) and create

Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. We are currently recruiting a Head of Marketing for our newly created events hotel division with Hand Picked Hotels. You will be a key influencer and be part of the senio

A luxury hotel group is seeking a Head of Marketing for their events division.This role involves developing impactful marketing strategies to enhance revenue and brand visibility.Candidates should possess extensive marketing experience, particularly within the luxury hospitality sector in the UK.Res

Andaz in Greater London is hiring a Director of Sales & Marketing to lead a high-performing team and develop strategic sales initiatives. Responsibilities include executing marketing strategies and market analysis.

The purpose of this role is to drive revenue and volume performance across designated hotels by identifying commercial opportunities through demand forecasting, market analysis, and performance insights. The Commercial Revenue Manager recommends and implements price changes and inventory adjustments to optimise yield, enhance competitiveness, and support delivery of the wider commercial strategy. Key Responsibilities Analyse market demand, internal performance, and competitor activity to identify opportunities for revenue growth and volume maximisation Recommend and execute dynamic pricing and inventory adjustments to optimise yield and maintain competitive positioning Develop and maintain accurate short and long-term demand forecasts to inform commercial decisions and capacity planning Generate regular reports on key revenue metrics, analyse variances, and provide actionable insights to stakeholders Work closely with Sales, Marketing, and Operations teams to align pricing and inventory strategies with broader commercial objectives Identify new revenue streams and commercial opportunities to drive incremental growth Highlight potential risks and opportunities related to pricing and demand changes, recommending mitigation or exploitation strategies Contribute to the development and execution of hotel commercial plans and revenue goals What the Business Is Looking For Understanding of yield management, dynamic pricing, demand forecasting, and inventory control specific to hospitality Knowledge of factors influencing hotel demand – seasonality, events, competitor pricing, and market segmentation Familiarity with pricing models, discounting strategies, rate fences, and distribution channel impacts Awareness of booking channels (direct, OTAs, GDS) and their influence on pricing and revenue Ability to interpret complex data sets, identify trends, and make data-driven decisions Strong collaboration skills – works effectively with Sales, Marketing, Operations, and Finance Experience using revenue management systems or reservation systems Skilled in Excel (pivot tables, lookups) and analytical reporting tools Comfortable making data-led autonomous decisions Receptive to new ideas and willing to evaluate decisions critically TPBN1_UKCT

Revenue & Commercial Manager - Luxury Hotel Group - Up To 60k + Up To 15% Bonuses - Mon - Fri IMMEDIATE START About the Role Our client is seeking a commercially driven and analytically minded Revenue & Commercial Manager to join our growing hotel group in East Sussex areas. This is a key leadership role responsible for driving revenue performance, optimising pricing strategies, and maximising overall profitability across our property/properties. You will play a pivotal role in shaping commercial strategy, working closely with senior leadership, sales, marketing, and operations teams to deliver sustained revenue growth. Key Responsibilities Develop and implement effective revenue management strategies to maximise RevPAR, TRevPAR, and ADR performance Analyse market trends, competitor activity, and demand patterns to inform pricing and inventory decisions Lead forecasting, budgeting, and long-term strategic planning processes Collaborate with sales and marketing teams to drive occupancy and total revenue across all segments Optimise distribution channels, including OTAs, direct booking platforms, and corporate partnerships Produce regular performance reports and present insights to senior stakeholders Identify new revenue opportunities across rooms, F&B, events, and ancillary services Ensure best practices in revenue management systems and tools Key Requirements Proven experience in a Revenue or Commercial Manager role within the hospitality sector Strong background in hotel revenue management is highly preferred Demonstrable expertise in RevPAR, TRevPAR, ADR , and overall commercial performance metrics Strong analytical skills with the ability to translate data into actionable strategies Experience with revenue management systems and distribution platforms Excellent communication and stakeholder management skills Commercially astute with a proactive and results-driven mindset Desirable Multi-property or group hotel experience Experience working in independent or branded hotel environments Knowledge of the East Sussex or wider UK hospitality market What We Offer Competitive salary of up to 60k and performance-based bonus Opportunity to shape commercial strategy within a growing hotel business Supportive and collaborative working environment Career development and progression opportunities If you are passionate about driving revenue performance and have a strong hotel background, we would love to hear from you. TPBN1_UKCT

Job Title: Head Concierge Department: Concierge Inspired and Supported by: Front of House Manager Your purpose will be: To lead, inspire and elevate The Savoys Concierge team, delivering an exceptional, anticipatory and highly personalised service reflective of our Forbes Five-Star standards. You will ensure every guest interaction embodies the prestige, heritage and excellence of The Savoy, while fostering strong, collaborative relationships across all hotel departments and with key external partners. You will be accountable for: Leading and overseeing the Concierge, Doorman and Porter operations on a day-to-day basis, ensuring the highest luxury service standards are consistently upheld. Driving Forbes Five-Star and LQA excellence, embedding quality assurance, I-auditing, and continuous improvement across the department. Acting as a key member of the Front of House leadership team, contributing strategically to operational and commercial objectives. Working closely with the Front of House Manager and Director of Rooms to ensure a seamless and elevated guest journey from pre-arrival to post-departure. Proactively reviewing daily arrivals, including VIPs, celebrities and repeat guests, ensuring all preferences, amenities and special arrangements are flawlessly executed. Building and maintaining an exceptional global network of luxury Concierges, partners and destination specialists to secure exclusive access and bespoke experiences for our guests. Identifying and delivering anticipatory, value-enhancing services that elevate the guest experience and maximise revenue opportunities. Overseeing departmental scheduling, payroll planning, holiday allocation and effective workforce management. Leading recruitment, on boarding, training and succession planning within the Concierge team, in partnership with the departmental trainer. Driving performance management, productivity and structured development plans including regular coaching conversations, training pathways and appraisals. Establishing and maintaining a structured, continually updated knowledge database covering all guest enquiries and destination intelligence. Overseeing all departmental financial procedures, invoicing, supplier relationships and credit compliance in line with hotel policies. Managing guest concerns with discretion, urgency and the highest level of professionalism, ensuring resolution and preventing recurrence. Facilitating seamless interdepartmental collaboration to exceed guest expectations at every touchpoint. Marketing and promoting The Savoys Concierge services internally and externally to reinforce brand positioning and guest engagement. Conducting continuous research of Londons cultural, dining and luxury landscape, ensuring the team remains the leading authority on The West End and beyond. Undertaking any additional responsibilities as required by senior leadership in support of hotel operations. Qualifications What you will need to do in this role? Minimum 3-5 years experience in a similar or equivalent Concierge role within a Five-Star luxury hotel. Proven experience operating within Forbes Five-Star or equivalent ultra-luxury standards. Exceptional knowledge of London, particularly The West End, fine dining, entertainment, retail and exclusive experiences. Outstanding communication skills, both written and verbal, with the ability to engage confidently at executive and VIP level. A charismatic, polished and highly professional presence aligned with The Savoy brand. Strong commercial awareness with a track record of driving revenue and enhancing guest value. Excellent organisational and leadership skills, with the ability to inspire high-performing teams. Proficiency in Opera PMS, Alice and relevant hotel systems. Absolute discretion, cultural sensitivity and a guest-first mindset. Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information Competitive salary, pension, and life assurance 3133 days of holiday (including public holidays) Cashback for wellbeing/healthcare expenses & Perkbox Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants 20% off at other Gordon Ramsay restaurants and Restaurant 1890 Free stay at The Savoy after probation Colleague restaurant, interfaith prayer room and wellness room Laundry services for all colleagues Gym access, cycle-to-work scheme and Virgin Active membership discount Season ticket loan for commuting Employee assistance program Optician reimbursements, and local discounts for F&B and retail TPBN1_UKCT

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals. AT Brookwater House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues: Competitive salary and benefits package including bonus / commission 4 weeks holiday plus Bank Holidays A supportive and collaborative working environment Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing: We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families. Manage sales enquiries to maximise sales and occupancy of the care home. Host prospective customer visits, complete follow up calls, identifying key referral groups. Support the development of the marketing strategy to support the Group Sales Team. Develop and maintain a high profile within the local community to promote the care home. Maximise profit performance of sales to meet or exceed targets. Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports. Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Could you be part of our team? The successful applicant will have: Possess demonstrable experience working in a similar sales role, with healthcare industry experience. Sales and Customer service experience is essential in a face to face or business to customer capacity. Engaging stakeholder relationship skills Experience working with multidisciplinary teams to support project delivery. Be decisive, self-motivated, proactive, flexible, and adaptable.Join us at Brookwater House, Enfield's most stunning care home Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Marketing Manager £60-70k + Company Car + Circa 10% Annual Bonus We're looking for a commercially minded marketing professional to join a fast-paced, energetic hospitality business in a newly shaped Commercial Marketing Manager role. This opportunity has evolved from a previous Head of Marketing position, with the business reshaping the role to focus more heavily on supplier partnerships, brand activations, events, and driving revenue across a dynamic pub and hospitality group. Reporting into the Head of Sales & Marketing, you'll work directly with major drinks suppliers, breweries, spirits brands, and commercial partners to create and deliver joint business plans and impactful activations across the estate. This could include seasonal campaigns, sporting events such as the Six Nations or Football World Cup, local gin festivals, supplier promotions, and venue-specific initiatives. The marketing calendar is consistently active, making this an ideal role for someone who thrives on variety, pace, and bringing ideas to life in real-world environments. What the role involves Building strong relationships with supplier and brand partners Creating commercially driven activation plans across pubs and hospitality venues Developing joint business plans that drive value for both suppliers and the group Identifying hospitality, drinking, and social trends to maximise campaign impact Executing campaigns around key seasonal and sporting events Supporting venues with local marketing and activation ideas Managing and mentoring an Activation Manager Working closely with the Commercial Manager and wider sales team Meeting regularly with suppliers, operators, and venue teams across the estate Seeing campaigns come to life first-hand in venues and events What we're looking for This role would suit someone with strong hospitality or drinks industry marketing experience, a commercial mindset, and a strong understanding of what drives footfall, engagement, and revenue. You'll ideally be: Well connected within hospitality, drinks, or experiential marketing Commercially aware and confident working directly with brands and suppliers Passionate about trends, events, and consumer behaviour Comfortable in a fast-moving, collaborative environment Hands-on, proactive, and happy being out in venues and meeting partners Someone with a strong instinct for what works in hospitality marketing Working style & benefits This is a highly visible and collaborative role with a mix of office, venue, and field-based working. Office days are typically Tuesdays and Wednesdays, with some flexibility Most people work one day from home, with the remainder spent in venues, meetings, or with partners Travel expenses are covered A company car is provided due to travel across London, the M25, and surrounding hotel sitesMost importantly, this is an exciting opportunity for someone who enjoys seeing their work come to life - creating big activations, driving major events, and working within a fun, social, and commercially ambitious hospitality environment. BH36152

Elior - More than a meal, it's a community. At Elior, dining is about more than exceptional food. We create welcoming, refined spaces where the over-55 community can come together, connect, and enjoy meaningful moments. Every dish is thoughtfully prepared using fresh ingredients, expert care, and a genuine passion for bringing people together. Our client, Riverstone Living - Bishops Avenue combines luxury apartments with the services of a private members' club and a boutique hotel. Designed for people over 65, it supports an active, independent lifestyle while offering reassurance through service, security, and wellbeing support. The Role - Restaurant Manager Based onsite at our Bishops Avenue residence, we are seeking a Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability. Working Pattern: 2 days out of 7 | 10:00am - 8:00pm | 20 hours per week This position is eligible for a performance-based bonus in addition to base compensation. Bonus amounts and payout timing are determined by individual performance, achievement of team and company goals, and overall business results. Bonus eligibility and structure may vary by year and are subject to the terms of the company's bonus program in effect at the time of payout. Key Responsibilities Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution Anticipate client and guest needs, resolving issues discreetly and proactively Gather client and guest feedback to continuously enhance the overall experience Conducting site show rounds for prospective clients, families, and partners Conducting menu tastings and working closely with clients to tailor events to their expectations Identifying and developing marketing and promotional opportunities to enhance event uptake and brand awareness Maintain consistently high service standards aligned with brand and hospitality expectations Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events Oversee event setup, service flow, and breakdown to ensure flawless execution Collaborate with culinary, sales, and event teams to deliver cohesive and timely service Ensure menus, service styles, and event details align with client expectations and brand standards What can you bring? Passion for service excellence and people Proven experience as an Event Manager or in a senior hospitality/events role Strong project management skills with the ability to manage multiple events simultaneously Knowledge of KPIs and marketing techniques relevant to event and hospitality management Outstanding communication, presentation, and negotiation skills A strong customer service ethos with a genuine passion for creating memorable experiences A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential) The ideal candidate is a hands-on hospitality leader who inspires service teams, anticipates guest needs, and consistently delivers elevated dining and event experience. If you are passionate about hospitality, thrive on delivering exceptional events, and want to make a meaningful impact in a luxury setting, we would love to hear from you. Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Job Ref: NOB2615 Branch: Nobu Hotel London Portman Square Location: London Portman Square, West London Salary/Benefits: £44,800 plus Tronc and Benefits Contract type: Permanent Hours: Full Time Hours per week: 40 hours per week Posted date: 30/04/2026 Closing date: 01/06/2026 As a Pastry Sous Chef at Nobu Hotel London Portman Square, youll play a key leadership role within our pastry and culinary team guiding chefs, elevating creativity and helping bring the Nobu pastry vision to life. Youll combine technical expertise with a calm, collaborative approach, ensuring every dish reflects Nobus commitment to quality, elegance and innovation. With a passion for flavour, design and service, youll support the Executive Chef in delivering memorable guest experiences across the hotel. You will Lead pastry preparation and ensure exceptional quality, presentation and consistency across all kitchens Support menu development, creativity and innovation in line with Nobus culinary vision Communicate menu details, allergens and key information clearly to relevant teams Maintain high standards of food safety, hygiene and kitchen organisation Assist with managing budgets, stock control, equipment and labour planning Train, mentor and support chefs at all levels, fostering development and teamwork Contribute to marketing activations and the creation of unique pastry experiences Respond to audits, support operational needs and collaborate effectively across departments Uphold Nobu values while delivering a calm, positive and proactive leadership style. What Were Looking For You are an experienced pastry professional with a strong background in luxury hotels or high-end restaurants. You thrive in a fast-paced, creative environment and enjoy leading, training and inspiring a team. With excellent organisational skills, a passion for innovation and a genuine commitment to hospitality, youll help shape an exceptional pastry offering that enhances the guest journey at every step. Benefits of Joining Our Team £1000 Refer a Friend Scheme Two hotel-wide social events each year, including our Employee Awards Night Discounted overnight stays across Nobu properties worldwide Discounted Pilates classes and wellness treatments Exciting opportunities for career progression within the hotel and the wider Nobu portfolio Innovative learning and development programmes Wellness and volunteering initiatives Up to 33 holiday days through length of service Life Assurance Scheme Cycle to Work Scheme Discounts on all food and beverage Free meals while on duty Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity. Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects. We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism. TPBN1_UKCT

AV Operations Manager London, UK £35,000 to £38,000 (dependent on experience) Your perspective: Private Healthcare Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility: Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled. Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements. Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room. Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc. Participates in capture rate discussions and suggests ways to capture lost business. Monitors sales files to review upcoming groups and to ensure that sales processes are followed. Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads. Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service. Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue. In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure. Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage. Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house. Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers. Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse. Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives. Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting. Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required. Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts, Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity. Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline. Ensure good use of technicians time by managing shift basis effectively and offering this resource to sister hotels. What you bring with you: High School Diploma, Mathematics and English GCSE or equivalent is preferred. Strong AV / live events experience would be preferred Previous experience within the Service and Hospitality industry would be preferable. Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Our promise to you: Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers. TPBN1_UKTJ

Commercial Marketing Manager £60-70k + Company Car + Circa 10% Annual Bonus We're looking for a commercially minded marketing professional to join a fast-paced, energetic hospitality business in a newly shaped Commercial Marketing Manager role. This opportunity has evolved from a previous Head of Marketing position, with the business reshaping the role to focus more heavily on supplier partnerships, brand activations, events, and driving revenue across a dynamic pub and hospitality group. Reporting into the Head of Sales & Marketing, you'll work directly with major drinks suppliers, breweries, spirits brands, and commercial partners to create and deliver joint business plans and impactful activations across the estate. This could include seasonal campaigns, sporting events such as the Six Nations or Football World Cup, local gin festivals, supplier promotions, and venue-specific initiatives. The marketing calendar is consistently active, making this an ideal role for someone who thrives on variety, pace, and bringing ideas to life in real-world environments. What the role involves Building strong relationships with supplier and brand partners Creating commercially driven activation plans across pubs and hospitality venues Developing joint business plans that drive value for both suppliers and the group Identifying hospitality, drinking, and social trends to maximise campaign impact Executing campaigns around key seasonal and sporting events Supporting venues with local marketing and activation ideas Managing and mentoring an Activation Manager Working closely with the Commercial Manager and wider sales team Meeting regularly with suppliers, operators, and venue teams across the estate Seeing campaigns come to life first-hand in venues and events What we're looking for This role would suit someone with strong hospitality or drinks industry marketing experience, a commercial mindset, and a strong understanding of what drives footfall, engagement, and revenue. You'll ideally be: Well connected within hospitality, drinks, or experiential marketing Commercially aware and confident working directly with brands and suppliers Passionate about trends, events, and consumer behaviour Comfortable in a fast-moving, collaborative environment Hands-on, proactive, and happy being out in venues and meeting partners Someone with a strong instinct for what works in hospitality marketing Working style & benefits This is a highly visible and collaborative role with a mix of office, venue, and field-based working. Office days are typically Tuesdays and Wednesdays, with some flexibility Most people work one day from home, with the remainder spent in venues, meetings, or with partners Travel expenses are covered A company car is provided due to travel across London, the M25, and surrounding hotel sitesMost importantly, this is an exciting opportunity for someone who enjoys seeing their work come to life - creating big activations, driving major events, and working within a fun, social, and commercially ambitious hospitality environment. BH36152

The Mandrake, a boutique lifestyle 5-star luxury hotel nestled in the heart of Central London, is seeking a skilled and experienced Spa Manager to join our world-class spa team for its innovative new spa opening - Damu. Damu will provide a one-of-a-kind spa offering, taking guests on a transformative journey of rejuvenation and renewal, where advanced treatments blend cutting-edge technology with timeless traditions. Extending the hotels existing spiritual wellness offering, Damu will offer a holistic approach, with the experiences targeting visible signs of ageing, and delivering unparalleled results in skin rejuvenation. From head to toe, Damu's treatments will restore vitality and promote holistic well-being The ideal candidate will have a proven track record in leading the delivery of exceptional spa experiences, in a luxury environment - responsible for overseeing all aspects of spa operations, including staff management, guest services, facility maintenance, and financial performance. Knowledge and experience in of a range of therapies and experience in central London are advantageous. What youll do Continuously assess and enhance the spa's offerings, including treatments, amenities, and facilities, to exceed guest expectations and maintain competitiveness in the market Stay up to date with Spa trends and advances to be at the forefront of the industry Focus on menu creation and development to constantly evolve the offering at Damu Develop and implement standard operating procedures (SOPs) to ensure seamless spa operations Oversee the day-to-day activities of the spa, including scheduling, inventory management, and facility maintenance. Monitor and maintain quality standards for treatments, services, and guest interactions. Oversee the hiring, training, and management of spa colleagues, fostering a culture of excellence in guest service and professionalism Provide ongoing coaching and performance feedback to enhance employee performance and guest satisfaction. Foster a positive work environment that promotes teamwork, creativity, and professional growth. Cultivate a culture of exceptional guest service and ensure that guest expectations are consistently exceeded. Develop and manage the spa budget, including revenue forecasting, expense control, budgeting, and profitability analysis. Drive revenue growth through effective and innovative promotions, sales and marketing initiatives, upselling, and cross-selling strategies. Monitor key performance indicators (KPIs) and financial metrics to track progress, guest attraction and retention and identify areas for improvement in revenue growth Collaborate with other hotel departments, including sales, marketing, and F&B, to maximize revenue opportunities and create synergy across departments Participate in promotional events, marketing campaigns, and partnership activities to promote the spa and drive business growth. Handle guest enquiries, feedback, and complaints in a timely and professional manner, striving to resolve issues to the guest's satisfaction. Ensure compliance with health and safety regulations and protocols in accordance with industry regulations and brand standards What were looking for Proven experience (5+ years) in a managerial role within the luxury spa or hospitality industry. Certification or qualification in spa therapy, massage therapy, or a related field is beneficial alongside a strong knowledge of anatomy, physiology, and spa therapy techniques. Strong leadership skills with the ability to inspire and motivate a diverse team. Excellent interpersonal and communication skills, with the ability to interact confidently with guests, colleagues, and stakeholders at all levels of the business Sound business acumen and financial management skills, with the ability to analyse data, set targets, and drive performance. A passion for wellness, beauty, and hospitality, with a genuine desire to create memorable experiences for guests. Knowledge of spa software systems and booking platforms is beneficial TPBN1_UKCT

TheMemoir Club is anindependent4* boutique stylehotel in Bloomsbury, closetoEuston and Kings Cross St. Pancrasstations. The hotel has 450 sqm of meeting space, split across three beautiful spaces, and 100 bedrooms. This is a fantastic opportunity for an experienced Meeting and Events Sales Manager to join our team, further to our full refurbishment and rebrand in 2025. You will be an experienced event sales person (2 years minimum), ideally with some operational experience and a banqueting/events background. You will be working with a high performing team, to sell and promote events spaces to companies, agents and individuals to drive business event and social banqueting bookings.You will have a proven track record in event sales, be highly motivated, hardworking and entrepreneurial, results orientated with a strong desire to drive growth. This is an office-based role in Euston, typicallyMonday-Friday from 9am-6pm, but some flexibility is required to attend events, host FAM trips, or for out of hours site visits. RESPONSIBILITIES Deal with incoming conference and event enquiries, show arounds, contracting, administration and managing client relationships. Manage the diary to optimise utilisation of space and booking value to deliver budgeted revenue Respond to RFPs and enquiries in a timely, accurate and personalised manner to increase probability of conversion Conduct scheduled and walk-in site visits for meetings and events Collaborate with the sales and revenue teams (business blocks) to ensure business is priced to win and in line with budgets Develop relationships with new clients (agents and corporate bookers) and enhancerelationships with existing bookers this will include proactive calling Identify new business opportunities from referrals and competitor analysis this will include proactive calling Manage and coordinate meetings and events in the hotel, from enquiry stage through to the handover to the operations team Support the development of the Meeting & Events Sales Executive Assist the Director of Sales & Marketing in the completion of daily, weekly, monthly and quarterly reports Create detailed banqueting event orders (BEOs) to ensure the smooth running of all meetings and events Prepare for the weekly function sheet meeting with F&B and Operations team where all aspects of forthcoming events are reviewed in detail Collaborate with the sales and operation teams to achieve exceptional service from the beginning to the end of an event booking experience Follow up post event with all clients as per the hotels ways of working DESIRABLE Experience in using Opera Cloud Familiar in submitting proposals via Venue Directory, TAG, Cvent will be a strong advantage Strong organisational and communication skills with the ability to prioritise tasks REQUIRED Candidates must have the right to work in the UK at the time of application. 2+ years of experience in selling and managing events within a hotel or venue setting, ideally in London Experience in proactive calling TPBN1_UKCT

Lead with elegance. Curate calm. Redefine wellbeing. At Hotel Indigo & K West Spa Shepherds Bush , our Spa sits at the heart of a hotel defined by individuality, creativity and neighbourhood energy. We are seeking an experienced and driven Director of Spa & Wellbeing to shape and lead one of Londons most distinctive urban wellbeing destinations. This is a rare opportunity for a commercially minded hospitality leader with a genuine passion for holistic guest experience to create a spa that balances performance with purpose, ritual with innovation, and luxury with local character. If you have the ambition to build one of Londons most compelling urban retreats, wed love to hear your story. Whats Our Story? Set in the heart of Shepherds Bush, our hotel draws on the character and rhythm of the neighbourhood to create something distinctively vibrant yet effortlessly comfortable. Within this setting, our Spa & Wellbeingoffering provides a refined urban retreat, combining immersive thermal experiences, bespoke treatments and thoughtfully curated spaces designed for restoration, connection and escape. Heres what you can look forward to as our Director of Spa & Wellbeing: Annual salary: £65,000 Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties IHG Employee rate across 6000 hotels globally Complimentary stay after passing probation Extensive discounts on our benefits platform Access to a healthcare cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing Career development programmes and training opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day-to-day delivery. Owning the end-to end wellbeing journey, from arrival through thermal experiences, treatments, relaxation, and departure; embedding signature rituals that define the Spa experience. Overseeing the safe and effective operation of all thermal, hydro and fitness facilities, including water quality, compliance, preventative maintenance and optimal guest flow. Driving revenue across treatments, retail, membership and wellbeing experiences through data-led strategies, innovative programming and outstanding team performance Recruiting, developing and inspiring a high-performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards. Curating distinctive spa, retail and relaxation concepts, including private Garden Suite experiences, lifestyle retail, and wellbeing food and drink offerings that enhance guest experience and engagement. Integrating spa, fitness and recovery into a cohesive wellbeing proposition for both hotel guests and local members. Collaborating with marketing and PR teams to build partnerships, wellness activations and community engagement aligned with the Hotel Indigo neighbourhood story. Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards. Whats Your Story? Proven leadership experience as a Spa Manager or Director within a luxury, lifestyle or destination wellness environment. Preopening experience a distinct advantage. A recognised qualification in spa therapy or holistic wellness (CIDESCO, CIBTAC, NVQ or equivalent) supported by strong knowledge of treatments, premium skincare and evolving wellbeing trends. Commercial astute, with a track record of driving revenue performance across treatments, memberships and retail through KPI management and strategic planning. Experience in operating thermal or wet leisure spa environments, with a strong understanding of health, safety and water hygiene compliance. Strong leadership and coaching ability, capable of building high-performing teams and a culture of excellence, accountability and care. Experience developing destination spa concepts, wellness programming and partnerships that attract both hotel guests and local members. Confident using spa management and booking systems, with strong operational oversight and attention to detail Excellent knowledge of spa treatments, wellness trends, premium skincare, and guest experience design Emotionally intelligent, calm under pressure, and naturally polished in guest and stakeholder interactions. As Director of Spa & Wellbeing , you will set the tone for one of Londons most distinctive new urban spa destinations. Your influence will extend from the treatment rooms to the team culture, from commercial performance to the serenity each guest experiences from the moment they arrive. If you are ready to build such to shape and lead this experience at the Hotel Indigo & K West Spa Shepherds Bush, we look forward to your application. All applicants must hold existing rights to work in the UK. TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. We are now recruiting for a dynamic and passionate Senior Groups and Events Manager Fixed Term Maternity Cover to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting the GOV.UK website. JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customers to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. WHAT WE CAN OFFER YOU Step into a world of opportunity with an award-winning international brand that truly values who you are. As part of Marriott International, the world's largest hospitality family, you'll discover endless possibilities to grow, connect, and shine. We believe in celebrating individuality and helping you reach your full potential. Enjoy fabulous, flexible benefits designed to support your well-being-both inside and outside of work. At Marriott, the sky isn't the limit-it's just the beginning. FINANCIAL WELLNESS * Competitive salary package * 31 days holiday including bank holidays increasing to a maximum of 35 days * Attractive quarterly bonus plan * Accommodation Service Charge upon successful completion of probation * Season ticket loans * Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! * Recommend a friend scheme * Complimentary dry cleaning - we do like to make an impression! * Enhanced management pension scheme to help you save for the future * Life assurance x 3 salary * Competitive car lease schemes * Access to major high street discounts so you can treat your friends and family CAREER GROWTH AND PROFESSIONAL ADVANCEMENT * World-class international career opportunities within Marriott hotels tailored to your specific needs * Professional learning and development opportunities - because a fulfilling career is so much more rewarding * Tuition aid * Unlock access to world-class trainers and elevate your potential * Exclusive access to the world's leading management minds * Corndel management development programmes HEALTH, WELLBEING AND SOCIAL IMPACT * Complimentary meals on duty * Complimentary private medical via AXA * Flu vaccinations * Complimentary use of the Gym - because your wellbeing is important * Eye care vouchers * Cycle to work scheme * Creative workshops * Support volunteer programmes like Magic Breakfast * Community activities like canal cleaning, volunteering at farms, plogging and much more * Plant a tree RECOGNITION AND THE SOCIAL SCENE * Annual parties, Christmas lunches, summer BBQ's and Easter celebrations * Length of service rewards and invitations to recognition events * Monthly/yearly recognition schemes * Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat * Recognising personal milestones - new baby, wedding, birthdays and anniversaries * Retirement parties At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LIonsite TPBN1_UKCT

ABOUT AETHOS Aethos is a collection of thoughtfully designed luxury lifestyle hotels rooted in authenticity, creativity, and a strong sense of place. Each property reflects its surroundings through soulful design, curated experiences, and a warm, human approach to service. We create environments where people feel genuinely welcomed and able to be themselves, places that balance comfort, style, wellbeing, and meaningful connection. Our culture is values driven and built on authenticity, human connection, and a deep sense of belonging. We champion collaboration, curiosity, wellness, and ownership, creating an environment where guests and team members feel supported, respected, and genuinely cared for. Our people bring warmth, attentiveness, and individuality to everything they do, shaping thoughtful and memorable experiences. ROLE PURPOSE The Membership Director owns the entire membership ecosystem: acquisition, commercial strategy, member journey, retention, and long-term community growth. This role sets the direction for the club: who we bring in, how we scale, and how we continually elevate the member value proposition. You work hand-in-hand with the Community Manager, who focuses on daily programming and experience execution. Success?: Build the most relevant, future-facing members community in London - commercially strong, culturally resonant; rooted in our East London community. KEY RESPONSIBILITIES Responsibilities may include, but are not limited to: Acquisition & Growth (Primary Focus) ? Deliver and sustain an acquisition pace of 50+ new members per month in 2026. ? Build and execute a market-specific acquisition strategy aligned with Aethos global positioning and Londons competitive landscape. ? Manage the full sales funnel: prospecting, lead qualification, hosting tours, pitching value, closing, onboarding. ? Build partnerships, ambassador networks and brand alignments that feed high-quality leads. ? Own commercial reporting, forecasting and membership revenue performance. Member Strategy & Proposition Work witht the community manager in programming to deliver value and engagement to the membership base. Lead annual membership reviews, benchmarking and competitive analysis. Lead the Committee as a centre stone strategic group for acquisition and club positioning Retention & Member Engagement ? Build personalised retention pathways that maintain loyalty, reduce churn, and drive ongoing participation. ? Oversee all member communications and touchpoints to ensure clarity, consistency and impact. ? Track engagement analytics and intervene early where needed. Cross-Functional Leadership ? Work closely with GM, Marketing, F&B, and Operations to ensure membership strategy is fully aligned with the hotel and Mitsus positioning. ? Translate member insight into operational decisions, programming priorities and brand direction. Sales Targets & Revenue Growth Deliver against agreed monthly and quarterly membership acquisition targets. Provide clear reporting on pipeline performance, lead generation activity and conversion rates. Identify opportunities to optimise pricing, packages and incentives to accelerate growth. Prospect Experience Ensure prospective members receive a highly personalised and compelling introduction to Aethos. Host tours, events and introductions that showcase the culture, energy and value of the membership experience. Strategic Growth Initiatives Work closely with the General Manager and marketing team to execute targeted membership campaigns, launch initiatives and promotional strategies designed to drive acquisition during the critical growth phase of the club. Membership Onboarding Oversee the onboarding of new members, ensuring applications, payments and CRM records are accurately managed and each member is introduced to the club in a way that reflects the Aethos brand. Reporting & Performance Tracking Produce regular sales reports covering pipeline activity, lead sources, conversion performance and membership growth against targets. TPBN1_UKCT