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  • Operations Manager
    Operations Manager
    17 hours ago
    Full-time
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • Assistant Restaurant Manager
    Assistant Restaurant Manager
    2 days ago
    Full-time
    London

    An exciting opportunity as arisen for an Assistant Manager to join the team at Street Burger-O2. Street Burger - The O2 is open inside The 02, Greenwich. Street Burger serves signature burgers, seasoned fries, desserts and amazing shakes, cocktails and drinks. The first Street Burger was born in St Paul’s, London and now we’re growing. Our concept and menu is simple and inviting: honest priced burgers with bags of flavour. From the iconic Hell’s Kitchen to the mighty G.F.C. Full throttle. Full flavour. Always. As Assistant Manager you must: • Have previous experience as a Manager within a busy restaurant environment, • Have a strong personality with the confidence to play an integral role in a leading the restaurant., • Working closely with the General Manager to consistently deliver excellent customer service and an amazing experience for our guests., • Confident in leading and motivating a team, • Have exceptional communication skills with a real passion for hospitality What’s in it for you: • Competitive Pay Rate, • Wage stream employer-Employees can access up to 50% of wages before payday, • Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3, • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment, • A fantastic 50% staff discount on food and drink in UK restaurants, • 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotels, • 30% Discount on bookings for your Friends & Family in all UK Restaurants, • 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels, • Amazing family meals on duty If you have a passion for food and are looking to develop your career in a best-in-class global restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

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  • Pub Assistant Manager/ Bar Shift Manager / Pub Duty Manager
    Pub Assistant Manager/ Bar Shift Manager / Pub Duty Manager
    1 month ago
    £30000–£35000 yearly
    Full-time
    London

    Fancy working in one of the most iconic pubs in Central London? We are hiring Assistant Manager. The role requires experience, enthusiasm and love to hospitality. As Assistant Manager, you’ll be at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time. Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink. Additional Information We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank. Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them! Wagestream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more… What you'll do as an Assistant Manager... Support the General Manager in the day to day running of the business and leading the business in their absence. Bring our brand to life by leading the team in delivering amazing experiences for our customers. Act as a role model for the team and support with training and development. Be a champion of brand standards & ensure customer & team safety at all times. What you'll bring... You'll be passionate about delivering amazing experiences for customers. You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people. An ability to think on your feet and adapt to whatever challenges arise during a busy shift. A keen eye for every small detail and a desire to uphold high standards in all that you do.

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  • Maintenance Technician
    Maintenance Technician
    17 hours ago
    Full-time
    London

    Maintenance Crew - Bermonds Locke Tower BridgeWe are looking for reliable and skilled Maintenance Crew members to join our hotel’s engineering team. You will assist in maintaining the hotel’s facilities, ensuring that guest rooms, public areas, and back-of-house operations are safe, functional, and well-maintained. This is a hands-on role requiring teamwork, technical skills, and attention to detail. THE STAGE IS SETThe stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDSCarry out routine maintenance and repairs across the hotel property Assist with preventive maintenance tasks (electrical, plumbing, HVAC, carpentry, painting, etc.) Respond to maintenance requests from hotel staff and guests promptly Monitor and report any defects or hazards in the building and equipment Support the maintenance manager in emergency repairs and troubleshooting Maintain tools, equipment, and maintenance logs Work safely and comply with health & safety procedures Collaborate with colleagues and contractors when needed THE FIRE YOU CARRYBasic technical skills in electrical, plumbing, HVAC, carpentry, or general building maintenance Ability to identify and resolve maintenance issues efficiently Physically fit and able to handle manual tasks Team player with good communication skills Dependable and punctual Attention to detail and commitment to hotel standards Ability to work flexible hours, including weekends and on-call duties YOUR PROVEN TRACKPrevious experience in a maintenance or facilities role preferred Trade qualifications or certifications in electrical, plumbing, carpentry, or mechanical work are a plus Understanding of health & safety procedures in a workplace setting Experience in a hotel, resort, or large property is an advantage WHAT WE LOOK FORWe’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow. • £30000.00 to £35000.00 per year

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  • Night Hotel Receptionist – The Megaro Collection
    Night Hotel Receptionist – The Megaro Collection
    2 days ago
    £12.71 hourly
    Full-time
    London

    Night Hotel Receptionist – The Megaro Collection Kings Cross The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3* hotel The California, our 33-bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about 5-star service and guest journey. The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times therefore communication is key. The Night Receptionist will: • Possess comprehensive knowledge of the company PMS system, Rezlynx, • Possess excellent presentation and interpersonal skills, • Skilled in checking arrivals lists, credit limit reporting and cash handling, • Knowledge of standard PC packages and computerized reservations systems, • Proficient in handling general clerical and administrative tasks, • Be flexible, will have great attention to detail, • Possess the ability to work independently, • Excellent command in English, both in oral and written, • Be extremely knowledgeable in regard to the company services, standards & products, • Commercially and financially astute, • Provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

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  • Night Hotel Manager
    Night Hotel Manager
    3 days ago
    £32000 yearly
    Full-time
    London

    Night Manager – The Megaro Collection Kings Cross The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3* hotel The California, our 33-bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role. The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties. The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered. The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role). The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key. The Night Manager will: • Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx)., • Possess excellent presentation and interpersonal skills., • Skilled in checking arrivals lists, credit limit reporting and cash handling., • Knowledge of standard PC packages and computerized reservations systems., • Proficient in handling general clerical and administrative tasks., • Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information., • Be flexible, will have great attention to detail., • Possess the ability to work independently., • Excellent command in English, both in oral and written., • Be extremely knowledgeable about the company services, standards & products., • Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations., • Be commercially and financially astute., • Provide exceptional customer service and unforgettable experience., • Possess a strong know-how in health and safety policies and procedures., • Be truly passionate about guests’ journey and will possess great attention to details. If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

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  • Sales Representative
    Sales Representative
    8 days ago
    £14 hourly
    Part-time
    London

    Sales Representative – Hospitality Agency (In-Person Role) We are looking for an experienced, confident and proactive Sales Representatives to support our agency growth through targeted in-person outreach across Central London. This is a short, focused “Sales Day” role where you will approach hospitality venues, introduce our service, and connect directly with decision-makers. If you perform well, this will lead to ongoing and frequent work opportunities. ⸻ About the Role You will be visiting restaurants, bars, hotels, and event venues to introduce our agency and generate new client leads. Your goal is simple: 👉 Start conversations 👉 Deliver a short pitch 👉 Get venues to complete a quick sign-up form You’ll be fully briefed beforehand with a template script, training, and materials. ⸻ Shift Details - Duration: 2/3 hours max - Pay: £14/hour - Team: Working independently - Time: 2pm – 5pm (ideal window) ⸻ What You’ll Be Doing - Approaching hospitality venues in targeted areas (Soho, Shoreditch, Camden, etc.) - Speaking directly with managers or decision-makers - Delivering a short, confident sales pitch - Encouraging sign-ups via QR code (2-minute form) - Representing the agency in a professional manner ⸻ Experience Required - Previous sales experience is essential • Experience of securing clients, • Confidence speaking to new people in fast-paced environments, • Strong communication and interpersonal skills ⸻ What We’re Looking For - Confident, outgoing, and proactive attitude - Comfortable approaching businesses and starting conversations - Professional and well-presented - Reliable and punctual - Quick learner (template script + training provided) ⸻ Important - You must research the company beforehand and understand our service - You will be expected to confidently explain what we do - Performance will determine future opportunities and repeat work ⸻ What You Get - £14/hour for a short, focused shift - Simple, structured sales process - Opportunity for regular ongoing sales work

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