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Join AdviserPlus and Help Transform the Future of HR At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More… Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We’re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: “It’s so intuitive. It’s built around how HR advice is actually provided. We’re not fitting around the software; the software fits around us”. The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you’ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You’ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance—particularly in HR tech environments. Where you’ll add value: • Customer Relationship Management – You’ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management – You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You’ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You’ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you’ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What’s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more…. If you're excited by the opportunity to work at the intersection of technology and people, and you’re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we’d love to hear from you. Apply today and be part of a team that’s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

The Department for Science, Innovation and Technology (DSIT) is looking for a Director General for Digital Products. SCS3 - Director General for Digital Products – up-to £260k – Hybrid - London, Bristol or Manchester.

A creative design firm is searching for an Associate Director to join the leadership team. The firm values individuality and innovation, offering a collaborative environment where ideas can thrive.

EveryMatrix Ltd is seeking a Technology Director in Greater London to lead the technological vision for AI-driven products.

Gaming Innovation Group is looking for a proactive Commercial Director to join their Customer Success Team in Greater London, UK.

Other KPI’s the role is accountable for include: Innovation pipeline shape, sufficiency, readiness, health* Innovation Strategy and Ideation: Own and develop innovation strategy & own and deliver the annual Compass innovation ideation process, collaborating across the business to generate new

Moorfields Eye Hospital NHS Foundation Trust is seeking a Director of Research and Innovation, who will lead the vision for research and innovation across the organization. The role offers the opportunity to shape the future of research and innovation at one of the world's leading centres for eye he

BARCLAYS is looking for an Innovation Relationship Manager based in Greater London. The ideal candidate will have significant experience in client relationship management, understanding the innovation economy, and managing stakeholders.

Axiom Maths is seeking an exceptional Education Director to lead the development of innovative educational products that empower young people to reach their mathematical potential.

Cognition is seeking an ambitious and visionary Director of Creative Innovation (Learning) to lead creative, digital and product innovation across the group. All applications must be submitted via our application portal Cognition Learning Group - Director of Creative Innovation (Learning) in Manches

We are now seeking an exceptional individual to join the Trust Board as Director of research and innovation, who will also serve as co‑director of the NIHR Moorfields Biomedical Research Centre (BRC). This is a pivotal role, bringing together research, innovation and commercial activity under unif

A leading engineering company in the UK seeks a Technical Director for Clean Water Process to lead technical initiatives and influence business outcomes.

Associate Director stepping up to Director. We're working with a multi-award-winning innovation consultancy — a boutique, Director-only team of around 12 specialists working remote-first across the UK and New York. They're looking for someone to join at Director level, and they're specifically ope

Business Development & External Innovation: Commercial Evaluations. Be the commercial lead across all stages of the business development & external innovation process: screening, triage/deep-dive and due diligence. Sourcing & Screening: Work in collaboration with external innovation teams in sourcin

Ogilvy-UK is seeking an experienced Project Director for a 6-month contract in Greater London.

The role offers an opportunity to contribute to a progressive institution known for its innovation and high academic standards.

The University of East London is seeking an Associate Dean of Impact and Innovation to drive research and innovation in line with strategic objectives.

Ogilvy seeks a Consulting Director specializing in Brand, Growth, and Innovation to join Ogilvy Consulting in London.

Account Directors at Vervaunt are responsible for managing the successful delivery of client work by leading strategic thinking across their pods, using their top-level perspective to suggest new ideas, encourage innovation and mentor team members to ensure knowledge transfer and team upskilling. Ac

A global leader in technology is seeking a Country Director/Coordinator in the UK to drive national academic partnerships and promote AI and engineering research. The ideal candidate will possess a PhD and have a distinguished record in academic leadership and innovation.

A global marketing and advertising firm is seeking a Solution Director for their Strategic Partner Investment (SPI) program.

As an Innovation Relationship Manager, you will be responsible for acquiring and onboarding high-value business clients, driving growth through strategic relationship management. To be successful as an Innovation Relationship Manager, you should have experience with:. Leveraging knowledge in the inn

The Head of Football Insights and Innovation – Academy will lead the design and delivery of a dedicated Football Insights & Innovation function to enhance how data, performance problem solving, and technology inform decision making and accelerate player development within the Manchester City Acade

SPRINGER NATURE is seeking a Director of Content Innovation based in London, offering a hybrid working model.

A healthcare organization in Manchester is seeking a Training Programme Director in Surgical Research Support.

A global consulting firm is seeking Generative AI engineers to design and deploy cutting-edge AI products.The ideal candidate will have over 9 years of experience in engineering and machine learning, including at least 2 years focused on generative AI.Responsibilities include leading a team in devel

We are now seeking an exceptional individual to join the Trust Board as Director of research and innovation, who will also serve as co‑director of the NIHR Moorfields Biomedical Research Centre (BRC). Director of research and innovation and NIHR BRC co-director. Our research is truly world-leading

The Sr Director, Business Innovation and Services – EMEA, will have responsibility for driving profitable growth of strategic channels across all countries that comprise the EMEA region. The Sr Director reports to the Global VP of Business Innovation and DSO and will be based out of any EMEA offic

A leading innovation consultancy in Greater London is seeking a Sales Development Director to drive new business opportunities and enhance client relationships.

A leading manufacturing business in the United Kingdom is seeking a dynamic Managing Director to guide its strategic leadership and long-term growth. This role demands a balance of commercial acumen and scientific innovation, appealing to those with a background in engineering or business.

Harrison Scott Associates is looking for a Group Technology Director to design and oversee a world-class global technology architecture.

A leading global marketing agency is seeking a Social Strategy Director to elevate their social capabilities, redefine their social and content offerings, and engage high-profile clients.

Business Development & External Innovation: Commercial Evaluations*** Be the commercial lead across all stages of the business development & external innovation process: screening, triage/deep-dive and due diligence + Sourcing & Screening: Work in collaboration with external innovation teams in sou

As the Director of Innovation – Corporate Lending, you will shape and lead early‑stage product innovation across the Loan IQ and Trade Innovation ecosystem, partnering with clients to explore and advance emerging capabilities in AI, tokenisation, blockchain infrastructure, stablecoins, and next�

A global financial services firm is seeking a Managing Director to head the Services Client Advisory.

GlaxoSmithKline seeks an Innovation & Tech Investment Lead in Greater London. The candidate will oversee financial management, collaborate across teams, and promote a culture of innovation. You will join a dynamic team and contribute to impactful health innovation.

A leading financial services company is seeking a Director of Enterprise Alignment and Innovation to lead strategic governance for Salesforce across their Commercial Technology team. This role involves establishing governance frameworks, aligning roadmaps with enterprise strategy, and driving innova

EVERSANA INTOUCH is seeking a visionary Creative Director to lead its creative team in Greater London. The ideal candidate will possess over 12 years of extensive experience in digital, print, and pharmaceutical marketing, along with strong leadership skills and a passion for innovation.

HSBC Innovation Banking is seeking a Director for their Fintech portfolio in London.

A leading consulting firm in London is looking for a Transport Director (Technical) with deep rail expertise to lead and grow transport technology capabilities. This role combines leadership with strategic initiatives aimed at enhancing mobility through innovation.

MADE Careers is seeking a Director of Design Technology & Innovation to lead the integration of technology into design, delivery, and performance strategies at a leading architecture studio in London.

Amazons Brand Innovation Lab is looking for a talented and passionate Conceptual Creative (Art Director) to create one‑of‑a‑kind campaigns for a wide range of brands across our European locales. The Brand Innovation Lab is Amazon's Ads Innovation team dedicated to creating one‑of‑a‑kind

A charitable educational organization in Greater London is seeking an exceptional Education Director to lead initiatives aimed at enhancing maths education for children.

Harrison Scott Associates is seeking a Director of Engineering and Process in the United Kingdom.

Who is HSBC Innovation Banking?. HSBC Innovation Banking is the power behind the UK’s forward‑thinkers, future‑makers, and leap‑takers, helping them ignite bold ideas that reshape our world. As Director, you’ll lead the team and act as head of the Fintech portfolio, with accountability for

Raylo is hiring a Risk Strategy Director to spearhead growth as the company expands its electronic subscription model.

WPP Media is seeking a talented Senior Client Director for a full-time role based in London.

We are seeking a proactive, technically minded and relationship-driven Commercial Director to join our Customer Success Team.