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About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

Organisation: Kovicas Ltd Position: Unity 3D Game Developer – Volunteer Work Experience Type: Voluntary / Unpaid Work Experience Training: Free training and one-to-one support provided Location: Remote About Kovicas Kovicas Ltd is an education technology company working with schools across the UK, including leading schools, to support the use of technology and digital learning in education. We are offering an exciting Unity 3D Game Developer Volunteer Work Experience Programme for aspiring developers who want to develop their technical skills, gain practical experience and build a stronger portfolio. This opportunity is particularly suited to students, graduates, self-taught developers and people at the beginning of their careers who may have learned Unity or C# but need practical experience to take the next step. The Opportunity You will receive guidance and training while gaining practical experience with Unity 3D and C#. As part of the programme, you will have the opportunity to work on prototype educational games and interactive experiences designed with children and young people in mind. The programme combines technical development with employability support, giving you the opportunity to strengthen your Unity skills, portfolio, CV and understanding of working within the UK education technology sector. Depending on the project, you may gain experience in: • Unity 3D game development, • C# scripting, • Gameplay mechanics and systems, • UI and user experience, • Creating engaging, child-friendly digital experiences, • Educational game concepts, • Debugging and testing, • Game development workflows, • Turning ideas and concepts into working prototypes, • Building and presenting projects for your portfolio Free Training & Development We want this experience to contribute to your longer-term career development. Participants will receive support including: • Free Unity 3D training and guidance, • One-to-one CV building and tailoring, • Personalised CV feedback for technology and game-development roles, • One-to-one career and employability support, • Portfolio development guidance, • Advice on how to present Unity projects professionally, • Practical Unity and C# development experience, • Regular mentoring and feedback, • Guidance on professional development workflows, • Experience within an organisation working with UK schools, • A reference upon successful completion, where appropriate Our aim is for you to finish the programme with more than something to add to your CV. We want you to leave with stronger technical skills, practical experience, an improved portfolio and a professionally tailored CV that can support your next career move. Who We’re Looking For You do not need to be an experienced professional game developer. We would particularly like to hear from: • University students, • Recent graduates, • Junior developers, • Self-taught programmers, • Aspiring game developers, • Career changers with an interest in game development, • Developers looking to build practical Unity experience Basic knowledge of Unity 3D and/or C# would be beneficial. More importantly, we’re looking for someone who is: • Willing to learn, • Creative and enthusiastic, • Interested in game development, • Interested in technology and education, • Comfortable receiving feedback, • Keen to develop their portfolio and professional skills Experience developing games for children or schools is not required. Why Educational Game Development? Working with technology in education provides a different challenge from conventional game development. You will have the opportunity to think about how games and interactive technology can make learning more engaging, accessible and enjoyable for children. As Kovicas works with schools in the UK, this programme can also give you valuable exposure to how technology is developed and considered within an educational environment. Potential Future Opportunities This programme is not a guarantee of employment. However, as Kovicas continues to grow, paid employment or contract opportunities may become available from time to time. Participants are welcome to apply for suitable paid opportunities if they become available, and experience gained during the programme may help demonstrate their skills. Any future paid role would be subject to a separate application, selection process and employment or contractor agreement. Important Information This is a voluntary, unpaid work-experience and training opportunity focused on learning, skills development, employability and portfolio experience. It is not advertised as a paid employee position. The programme includes free training, mentoring, practical development experience and individual career support. Duration: Varies Hours: 15-20 hours per week Location: Remote Start date: ASAP How to Apply Please apply with: • Your CV, • A short introduction about yourself, • Your current experience with Unity and/or C#, • Your portfolio, GitHub profile or examples of previous projects, if available Don’t have a portfolio yet? That’s okay. We are interested in potential as well as experience. Tell us what you’re currently learning, why you’re interested in Unity development and what you hope to gain from the programme. If you’re looking for an opportunity to develop your Unity skills, gain practical experience, strengthen your portfolio and receive personalised CV and career support, we’d be happy to hear from you.