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About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

Duties and Responsibilities: · Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes. · Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity. · Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products. · Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively. · Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments. · Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes. · Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations. · Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards. · Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review. · Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies. · Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders. · Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality. ** Skills and Qualifications:** · Proven experience in an office management or administrative role. · Background in customer service, with a focus on resolving inquiries and complaints effectively. · Experience in supervising or leading a team. · Relevant Bachelor’s /Master’s degree. · Familiarity with inventory control processes and supplier management.

**Up to £48,000 per year + service charge | Full-time | Career growth opportunity** Take the reins of one of West London’s most exciting new venues, overseeing all aspects of Lil’ Nashville. Lil’ Nashville is a high-energy, live music restaurant and bar, offering a taste of Southern BBQ and honky-tonk spirit in Chiswick. With live country music, mouthwatering food, and a lively bar, we’re quickly becoming a local favourite, and we’re just getting started. We’re now looking for an experienced and passionate General Manager to oversee all operations and take full accountability for the venue’s day-to-day running, revenue, and success. What’s in it for you: - Salary up to £48,000 per year (depending on experience) - Additional service charge/tips - Free or discounted food - Staff discounts & company events - A leadership role in an exciting, fast-growing business - Genuine career progression opportunities The Role: As General Manager, you will oversee every aspect of Lil’ Nashville, taking full accountability for operations, revenue, and people management. You'll work closely with the owners, lead the team, manage the venue’s financials, and have an input in marketing, supplier relationships, and event management. Key responsibilities: - Lead all operations, including front of house, back of house, and financial management - Build and manage a high-performing team, from recruitment and training to team motivation - Take ownership of revenue targets and drive performance through effective cost management and sales strategies - Oversee the booking system, ensuring smooth management of reservations, private hires, and special events - Develop and implement strategies for guest experience, including resolving complaints and gathering feedback - Work closely with suppliers and contribute to menu and product offerings - Manage health & safety, fire, and licensing compliance across the venue - Actively contribute to marketing efforts, ensuring Lil’ Nashville’s voice is loud and clear across digital platforms - Set and monitor KPIs, ensuring exceptional service while maintaining operational efficiency - Report directly to the owners on business performance and strategic decisions Who we’re looking for: - Proven experience in a senior leadership or General Manager role in a high-quality, high-volume restaurant or bar - Strong business acumen with experience managing operations, revenue, and people - A confident leader who can motivate and inspire a diverse team - A hands-on, problem-solving approach with the ability to remain calm under pressure - Experience working with booking systems, event management, and supplier relationships - Passionate about hospitality, live music, and delivering memorable guest experiences - Familiar with budget management, cost control, and achieving sales targets - Flexible and available to work hospitality hours (Weds–Sun, including evenings) About Us: Lil’ Nashville isn’t just a restaurant. It’s an experience. We bring together Southern BBQ, live country music, and an atmosphere of pure fun. As we continue to grow, there’s never been a better time to join our dynamic, energetic team. Ready to make an impact? Apply now and be part of something special.

Duties and Responsibilities: · Recruit, train, and supervise store staff, ensuring they are knowledgeable about products and customer service standards. · Schedule staff shifts and manage employee performance, providing feedback and conducting performance evaluations. · Stay informed about new products, trends, and competitors in the card and gift industry to provide valuable insights and recommendations. · Ensure the store is clean, organized, and visually appealing, adhering to company standards for merchandising and displays. · Oversee inventory management, including stock ordering, receiving, and merchandising to ensure optimal product availability. · Manage daily operations, including cash handling, banking, and maintaining accurate financial records. · Plan and execute in-store promotions and marketing initiatives to attract customers and boost sales. · Prepare and manage the store budget, monitoring expenses and revenues to ensure financial targets are met. · Participate in community events and initiatives to promote the store and its offerings. · Address and resolve any conflicts or issues that arise among staff or with customers in a professional manner. Skill/experience/qualifications: · Ability to lead, motivate, and develop a team, fostering a positive and productive work environment. · Excellent verbal and written communication skills. · Strong organizational abilities to manage multiple tasks, prioritize responsibilities, and maintain store operations efficiently. · Proficiency in budgeting, financial reporting, and inventory management. · Previous relevant experience. · A relevant bachelor’s or master’s degree.

The Sales/Marketing Administrator will provide critical support to the Sales and Marketing team, ensuring the smooth and efficient operation of administrative functions. This role will assist in customer engagement, campaign coordination, CRM management, and reporting, contributing to the overall success of business development efforts. **Key Responsibilities:** Sales Support: - Assist in preparing quotes, proposals, and sales materials - Organise and schedule meetings, follow-ups, and customer calls - Maintain sales records, update CRM systems, and manage order tracking - Support the delivery and installation process by coordinating with relevant teams Marketing Support: - Assist with email campaigns, social media updates, and promotions - Help update website content and product information - Collect marketing data, run basic reports, and support event planning Customer Interaction: - Handle customer enquiries via phone and email - Follow up on leads and support sales staff in maintaining customer relationships - Provide support in managing customer complaints efficiently and professionally Administrative Duties: - Keep accurate records of customer communications and sales activity - Support in producing reports and maintaining department documentation - Coordinate internal communication between the sales and marketing team Skills Required: - Excellent communication and interpersonal skills - Strong attention to detail and accuracy in data entry and reporting - Ability to work independently and as part of a team - Good time management and multitasking skills - Proficiency in using CRM software, MS Office, and email tools - Experience in supporting sales or marketing departments Qualifications Required: - Proven experience (minimum 2 years) in a sales, marketing, or administrative support role - Technical or product knowledge relevant to the company’s services is an advantage - A relevant bachelor’s degree in business sales, marketing, management or a related field is preferred but not mandatory. **Benefits:** - Competitive salary with performance-based incentives. - Opportunities for professional development and career advancement. - Comprehensive benefits package, including health insurance and retirement plans. - Supportive and collaborative work environment. Job Type: Full-time Pay: £26,000.00-£31,000.00 per year Additional pay: Performance bonus **Benefits:**Company pension Schedule: Monday to Friday Work Location: In person Expected start date: 01/07/2025