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Executive Assistant to the CEO Location: Actoss different sites - 23 Fleet Street, London EC4Y 1AA Reports to: CEO Job Summary: The Executive Assistant will provide high-level administrative support to the CEO of Stanley Ley business and Harris and Zei, ensuring efficient operation and management of the executive office. This role involves managing daily schedules, facilitating communication between the CEO and stakeholders, coordinating meetings, and overseeing special projects to support business initiatives. Key Responsibilities: 1. Administrative Support:, 2. - Manage and maintain the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements., 3. - Prioritize and respond to emails, phone calls, and other communications on behalf of the CEO., 4. - Prepare meeting agendas, reports, presentations, and correspondence as needed., 5. Meeting Coordination:, 6. - Organize, attend, and take minutes during executive meetings., 7. - Coordinate board meetings and prepare necessary materials., 8. - Ensure follow-up on action items from meetings., 9. Communication Liaison:, 10. - Serve as the primary point of contact between the CEO, internal teams, and external partners., 11. - Handle confidential information with discretion and professionalism., 12. - Draft and edit communications for the CEO, including internal memos and external business correspondence., 13. Project Management:, 14. - Assist with special projects as assigned by the CEO, including research, data collection, and coordination with other teams., 15. - Track project timelines and progress, ensuring that deadlines are met., 16. Travel and Event Coordination:, 17. - Plan and coordinate domestic and international travel, including accommodations, itineraries, and logistics., 18. - Organize corporate events, conferences, and off-site activities for the CEO., 19. Office and Executive Operations:, 20. - Develop and implement administrative systems and procedures to enhance office efficiency., 21. - Prepare expense reports and manage budgets for the executive office., 22. - Handle personal tasks for the CEO as required. Qualifications: • Education: Bachelor's degree in Business management, Communications, or a related field preferred., • Experience: 5+ years of experience as an Executive Assistant, preferably in a corporate or entrepreneurial setting., • Skills:, • - Strong organizational skills with the ability to manage multiple tasks and priorities., • - Excellent verbal and written communication skills., • - High level of attention to detail and accuracy., • - Ability to handle sensitive and confidential information with discretion., • - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools., • - Strong problem-solving skills and proactive attitude. Attributes: • Adaptability: Ability to adapt to changing priorities and demands in a fast-paced environment., • Initiative: Self-starter with the ability to anticipate needs and take initiative without direct supervision., • Interpersonal Skills: Professional demeanor with strong interpersonal skills to effectively interact with stakeholders at all levels. Why Join Us? • Be a part of an innovative and growing business., • Work directly with visionary leaders in a dynamic environment., • Opportunity for professional growth and development. Application Process: Please submit your resume and a cover letter detailing your experience and why you are an ideal fit for this

Job Title: Waiter / Waitress Location: Lower Clapton Road, London E5 Job Type: Full-Time / Part-Time Start Date: ASAP About the client They are a brand-new, modern shisha lounge and restaurant located in the heart of Lower Clapton Road. Our venue blends contemporary design with a warm, laid-back atmosphere, offering a vibrant menu of international cuisine, premium shisha, and handcrafted mocktails. We are passionate about delivering exceptional service, creating memorable experiences, and becoming a go-to place. Job Summary They are looking for enthusiastic and customer-focused Waiters / Waitresses to join our opening team. As a front-of-house team member, you'll play a key role in delivering excellent customer service, ensuring guests feel welcomed and well taken care of throughout their visit. Key Responsibilities Greet guests warmly and guide them through the menu, including food, drinks, and shisha options Take accurate orders and deliver food and beverages in a timely and professional manner Provide knowledgeable recommendations and upsell where appropriate Ensure tables are clean, well-maintained, and properly set throughout service Collaborate with kitchen, bar, and shisha staff to ensure smooth service Handle guest inquiries and resolve any issues with a positive attitude Process payments accurately and efficiently using POS systems Maintain a clean, organized, and presentable work environment at all times Follow all health and safety regulations and company policies Requirements Previous experience in a restaurant, lounge, or hospitality environment preferred Strong communication and interpersonal skills Friendly, energetic, and professional attitude Ability to work well under pressure in a fast-paced environment A good understanding or willingness to learn about shisha and related services Flexibility to work evenings, weekends.

As an office manager you will oversees the smooth operation of an office environment, managing administrative procedures, coordinating staff, and ensuring a productive and safe workplace. They are responsible for a wide range of tasks, from managing office supplies and facilities to supervising staff and implementing office policies. Here's a more detailed breakdown of common office manager duties and responsibilities: General Office Administration: Organizing and coordinating office operations: This includes setting up and maintaining office procedures, streamlining administrative tasks, and ensuring efficient workflow. Managing office supplies and equipment: This involves ordering supplies, maintaining inventory, and ensuring all equipment is in good working order. Handling correspondence and communications: This includes managing phone calls, emails, and other forms of communication, both internally and externally. Managing office budgets and expenses: This involves tracking expenditures, preparing reports, and ensuring the office operates within budget. Maintaining office facilities: This includes overseeing the maintenance and upkeep of the office space and equipment, ensuring a safe and comfortable working environment. Implementing and maintaining office policies and procedures: This ensures consistency and clarity in how the office operates. Staff Management: Supervising and training staff: This includes delegating tasks, providing guidance, and evaluating staff performance. Assisting with onboarding new employees: This involves ensuring new hires have the necessary resources and support to be successful. Managing employee schedules and time off requests: This ensures adequate staffing and minimizes disruptions to workflow. Other Key Responsibilities: Organizing meetings and events: This includes scheduling, preparing materials, and coordinating logistics. Greeting visitors and providing customer support: This involves creating a positive first impression and ensuring visitors are well-attended to. Managing vendor relationships: This includes negotiating contracts, managing invoices, and ensuring timely payments. Ensuring compliance with health and safety regulations: This includes implementing and maintaining safety procedures, conducting risk assessments, and ensuring a safe working environment. Developing and implementing office procedures: This may involve creating new systems for record-keeping, communication, or other administrative tasks. Preparing reports and presentations: This involves compiling information, analyzing data, and presenting findings to senior management. Supporting HR and finance functions: This may include assisting with payroll, employee records, and other administrative tasks. Skills and Qualifications: Strong organizational and time management skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and other relevant software. Ability to multitask and prioritize effectively. Experience in staff supervision and training. Knowledge of office management procedures and best practices. Strong problem-solving and decision-making skills. Ability to work independently and as part of a team. Essential: You must have a degree in management or equivalent. You must have 3-5 years experience of management or administrative. you must enjoy the ability to negotiate in regard to frame agreements, sourcing contracts for the company business. You should have a dynamic and persuasive personality.

G'day mate! Urban Baristas is an Australian Coffee Company with multiple sites across London, passionate about speciality coffee, roasting and the Aussie brunch culture. We are looking for a passionate barista who absolutely loves making high-quality coffee in a fast-paced environment. Our baristas have excellent product knowledge, attention to detail, efficiency, and cleanliness, and most importantly are friendly, engaging, and fun to be around. Requirements: As an applicant you’ll have experience in a high-volume coffee environment, serving quality shots and steaming milk with banging latte art. A positive, confident, and open-minded attitude. Great communication skills and a proactive approach to problem-solving. High-volume coffee experience highly regarded. Customer service experience. Good organization skills. Available on weekends. What we offer: Detailed training and internal progression wherever possible. Support in growing your coffee knowledge and leadership skills, and the opportunity to develop your hospitality career with a growing company. Paid meals and drinks on shift + 50% discount on all products. If brewing amazing coffee and providing exemplary customer service gets you excited, get in touch with a bit of information about yourself!

G'day mate! Urban Baristas is an Australian Coffee Company with multiple sites across London, passionate about speciality coffee, roasting and the Aussie brunch culture. We are looking for a passionate barista and assistant manager who absolutely loves making high-quality coffee in a fast-paced environment. Our baristas have excellent product knowledge, attention to detail, efficiency, and cleanliness, and most importantly are friendly, engaging, and fun to be around. As an applicant you’ll have experience in a high-volume coffee environment, serving quality shots and steaming milk with banging latte art. A positive, confident, and open-minded attitude. Great communication skills and a proactive approach to problem-solving. High-volume coffee experience highly regarded. Customer service experience. Good organization skills. Available on weekends. What we offer: Detailed training and internal progression wherever possible. Support in growing your coffee knowledge and leadership skills, and the opportunity to develop your hospitality career with a growing company. Paid meals and drinks on shift + 50% discount on all products. If brewing amazing coffee and providing exemplary customer service gets you excited, get in touch with a bit of information about yourself!

About the job Purpose To achieve food and beverage revenue, profit and customer satisfaction goals by maintaining a clean, sanitized kitchen and managing the stewarding area. Areas of Responsibility Develop and implement strategies for purchasing area aligned with the company’s food and beverage objectives. Create an environment for employees aligned with the company culture through constant communication and reinforcement. Develop and implement strategies for attracting and retaining employees. Deliver the company experience for guests and employees. Communicate and reinforce the service vision for the hotel to supervisors and employees. Create an environment at the hotel designed to stimulate all senses through personal services, amenities and experiences provided by employees. Ensure that the hotel delivers the company experience by reviewing hotel operations from the customer’s perspective as well as from a business perspective. Keep current on pulse of the guests, constantly seeking opportunities to follow up on their experience. Provide employees with the tools and environment they need to deliver the company experience. Develop and implement strategies and practices that support employee engagement. Support the luxury dining experience by maintaining supplies for food and beverage service. Maintain par levels of stock; complete requisition for additional supplies as appropriate. Maintain and research pricing for all purchased goods. Maintain all records needed for accounting. Maintain all specifications and update them in conjunction with the chef on a constant basis. Insure that all goods required to run the F&B department are available when necessary. Schedule employees based upon forecasted volumes. Manage the operation of the purchasing department; train employees on proper goods receiving and storage methods. Check the proper operation of the dish machine/cleaning equipment daily. Keep purchasing and storage areas clean and organized as per the chef’s standards. Success Factors Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company. Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives. Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance. Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently. Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards. Build strong relationships: Foster trust and cooperation among coworkers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit. Share information: Provide information so that coworkers, customers and suppliers understand and can take action. Key Skills and Requirements Delegation: Assign tasks using such techniques as needs analysis, individual skills assessment, objective setting and communication. Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources. Performance management, supervisory: Demonstrate ability to relate to, communicate with and motivate employees to sustained high performance and quality levels. Planning: Skilled in determining whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties. Three to four years’ management experience in hotel purchasing operations. High school diploma. Department: Purchasing The company In 1931 a long-sought dream became reality. Giuseppe Cipriani opened the doors to Harry's Bar. In a discreet stone building perched along a canal just off Piazza San Marco in Venice, he created a timeless and impeccably appointed establishment. His concept was to serve others as you would want to be served yourself. His vision of simple luxury came to touch the souls of people all over the world. At Harry's Bar in Venice, all clients are treated like royalty. Simple elements such as true service and devotion have elevated Harry's to legendary status. In fact, in 2001, the Italian Ministry for Cultural Affairs declared Harry's Bar in Venice a national landmark, a unique honor bestowed not for the establishments's décor or furniture, but for its witness to the events of a century in Venice. The secret of Cipriani isn't about what can be seen or touched, but what can be felt and sensed. It is intangible but palpable. It can't be patented, but even after eighty- two years it hasn't been duplicated by others. Four generations of Cipriani have grown a single restaurant, into a world renowned hospitality brand still recognized for its distinguished venues and service all over the world.

G'day mate! Urban Baristas is an Australian Coffee Company with multiple sites across London, passionate about speciality coffee, roasting and the Aussie brunch culture. We are looking for a passionate barista who absolutely loves making high-quality coffee in a fast-paced environment. Our baristas have excellent product knowledge, attention to detail, efficiency, and cleanliness, and most importantly are friendly, engaging, and fun to be around. As an applicant you’ll have experience in a high-volume coffee environment, serving quality shots and steaming milk. A positive, confident, and open-minded attitude. Great communication skills and a proactive approach to problem-solving. High-volume coffee experience highly regarded. Customer service experience. Good organization skills. Available on weekends. What we offer: Detailed training and internal progression wherever possible. Support in growing your coffee knowledge and leadership skills, and the opportunity to develop your hospitality career with a growing company. Paid meals and drinks on shift + 50% discount on all products. If brewing amazing coffee and providing exemplary customer service gets you excited, get in touch with a bit of information about yourself!

🚀 Head of Marketing – Dash Location: London / Hybrid | Type: Full-time | Department: Marketing Dash is building the future of ride-hailing. We’re not just another app—we’re redefining how drivers and riders interact by offering freedom, fairness, and transparency. Now, we're looking for a Head of Marketing who can drive our message forward and lead the charge in building a bold, culture-first brand. About the Role As Head of Marketing, you will be responsible for setting and executing Dash’s overall marketing vision and strategy. This is a high-impact leadership role requiring creativity, sharp execution, a deep understanding of digital culture, and the ability to get things done fast. You’ll oversee the planning, production, and rollout of all marketing campaigns across social media, events, digital channels, and more. We are an early-stage startup moving at speed. We’re looking for someone who can thrive in that environment—scrappy, resourceful, and strategic all at once. Key Responsibilities 🧠 Strategy & Ideation Own the overall marketing and communications strategy—from launch plans to ongoing campaigns. Develop go-to-market strategies for product launches, feature drops, and partnerships. Continuously track, test, and iterate ideas based on data, community feedback, and trends. 📱 Social Media & Content Oversee all social media activity (Instagram, TikTok, LinkedIn, Twitter/X, YouTube Shorts). Coordinate with content creators, designers, and video editors to execute viral-worthy content (e.g. Reels, POV videos, campaign series). Build and maintain a content calendar—from memes and motion graphics to long-form articles. 📈 Campaign & Event Execution Plan and execute integrated marketing campaigns Own event-based activations and pop-ups Ensure brand alignment across all channels and materials. 🤝 Team Leadership & Coordination Coordinate and lead the marketing team (interns, contractors, influencers). Assign tasks, manage timelines, and track deliverables across campaigns. Be the point person for cross-functional collaboration with product, operations, and partnerships. 🔍 Trends & Community Insight Be deeply plugged into Gen Z, creator, and mobility culture. Spot and react quickly to viral moments and social trends to keep Dash culturally relevant. Ensure Dash has a distinct and authentic brand voice across channels. Who You Are A self-starter who thrives in fast-paced, dynamic environments. A natural leader with experience managing teams and projects from start to finish. Hyper-creative with a strong instinct for what captures attention on social media. Familiar with digital marketing tools (e.g. scheduling tools, analytics dashboards, content creation software). Comfortable rolling up your sleeves—whether that’s directing a shoot, writing copy, or analyzing growth metrics. Bonus Points If You... Have experience working in a startup or early-stage company. Have previously led go-to-market campaigns for consumer apps. Have worked with or built creator/influencer programs. Have experience organizing both online and offline brand events. If you’re excited by the idea of building a brand that people truly care about—one meme, campaign, and reel at a time—then Dash wants to hear from you.

Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals., • Identify new market opportunities and recommend business development initiatives., • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports., • Analyze P&L statements, balance sheets, and cash flow to ensure financial health., • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance)., • Establish performance metrics (KPIs) and monitor progress toward operational targets., • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff., • Conduct performance reviews, set development plans, and foster a culture of continuous improvement., • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models., • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals., • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution., • Implement quality assurance and compliance programs., • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards., • Identify operational risks and develop mitigation strategies., • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred., • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role., • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management., • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams., • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes., • Communication: Excellent verbal and written communication, negotiation, and presentation skills., • Analytical Skills: Proficient in data analysis and performance/operation metrics., • Adaptability: Comfortable working in fast-paced, changing environments., • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”], • Travel: Up to X% domestic/international travel may be required., • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure., • Comprehensive benefits package (health, dental, vision, retirement)., • Professional development and continuing-education opportunities., • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.

Care Worker duties and responsibilities A Care Worker’s primary duties include providing physical care and support to their patient. Their daily duties can include: Assisting the patient with bathing, grooming and getting dressed Handling household tasks like grocery shopping and laundry Preparing and serving meals at the appropriate time Administering oral and topical medication under the supervision of medical personnel Providing mental and emotional support Making recommendations to family members and healthcare personnel on the plan of care Organising suitable recreational activities for the patient Collaborating with other health care and social care professionals to provide the best possible care • Manage schedules, meetings, and calendars for senior staff and management., • Maintain and organize company records, personnel files, and operational documents., • Support onboarding and scheduling of security officers and patrol staff., • Act as a liaison between clients and operational teams to ensure service standards are met., • Support the preparation of client service reports, invoices, and timesheets., • Monitor daily attendance and duty rosters of field staff., • Oversee general office upkeep including supplies, filing systems, and document control., • Assist with compliance documentation, training records, and internal audits., • Coordinate with HR and accounts departments for payroll and personnel updates.

We are seeking a highly organized and proactive Project Coordinator to join our team. The successful candidate will support project planning, execution, and monitoring activities to ensure projects are delivered on time, within scope, and within budget. You’ll work closely with cross-functional teams and stakeholders to facilitate communication, track progress, and maintain documentation. Key Responsibilities: • Assist in the definition of project scope and objectives., • Develop and maintain project schedules, timelines, and documentation., • Coordinate internal resources and third parties/vendors for project execution., • Track project performance using appropriate tools and techniques., • Organize meetings, prepare agendas, and document meeting minutes., • Monitor project deliverables and report on progress to management., • Handle administrative tasks such as data entry, reporting, and file management., • Communicate effectively with team members, stakeholders, and clients., • Identify and manage project risks and issues We’re committed to hiring a diverse workforce from different professional and cultural backgrounds, and to that end we encourage a variety of people to apply to join our company to represent the diverse range of subjects associated with our projects.

Applicant would be critical in supporting day-to-day office operations and ensuring smooth communication across clients, security staff, and management. • Answer and direct incoming telephone calls in a professional manner., • Respond to client queries and requests promptly and effectively., • Maintain regular communication with security personnel deployed on-site., • Manage schedules, meetings, and calendars for senior staff and management., • Maintain and organize company records, personnel files, and operational documents., • Support onboarding and scheduling of security officers and patrol staff., • Act as a liaison between clients and operational teams to ensure service standards are met., • Support the preparation of client service reports, invoices, and timesheets., • Monitor daily attendance and duty rosters of field staff., • Oversee general office upkeep including supplies, filing systems, and document control., • Assist with compliance documentation, training records, and internal audits., • Coordinate with HR and accounts departments for payroll and personnel updates.

We are seeking a proactive and detail-oriented Company Administrator to join our dynamic team. This role is critical in supporting day-to-day office operations and ensuring smooth communication across clients, security staff, and management. The ideal candidate will possess excellent communication skills, strong organizational capabilities, and the ability to handle multiple administrative tasks efficiently. Key Responsibilities Call Handling & Communication Answer and direct incoming telephone calls in a professional manner. Respond to client queries and requests promptly and effectively. Maintain regular communication with security personnel deployed on-site. Administrative Support Manage schedules, meetings, and calendars for senior staff and management. Maintain and organize company records, personnel files, and operational documents. Support onboarding and scheduling of security officers and patrol staff. Client & Staff Coordination Act as a liaison between clients and operational teams to ensure service standards are met. Support the preparation of client service reports, invoices, and timesheets. Monitor daily attendance and duty rosters of field staff. Office Management Oversee general office upkeep including supplies, filing systems, and document control. Assist with compliance documentation, training records, and internal audits. Coordinate with HR and accounts departments for payroll and personnel updates. Requirements & Qualifications Proven experience in an administrative or coordinator role (security industry experience is a plus). Strong verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office software. Ability to manage multiple tasks, prioritize work, and meet deadlines. High level of professionalism, discretion, and organizational skills.

Sales Consultant within our International Student Recruitment Team: As a Sales consultant, you'll need to: identify and respond to the needs of students or education agents or Universities. Ilford College of Business Management is a rapidly growing international Recruitment education consultancy focused on helping ambitious students to achieve places at world-leading universities and work with our agents and students to understand their admission problems and develop a solution using education theory. Present your ideas and solutions in an effective Ilford College of Business Management is a leading Educational services organization providing a new generation of counselling. You'll give customers Information, help and advice about Universities courses or services with the aim of making sales and retaining clients. We are student recruitment company where all students from inside UK and outside UK from South Asia ,Africa and Middle East to Europe and UK. You'll build positive relationships in order to gain a better understanding of your clients' recruitment needs and requirements. you'll be responsible for identifying and pursuing new business opportunities, building and maintaining lasting relationships with clients, and driving sales growth for the company.. You are expected to deploy advanced selling principles and provide timely sales advice. You will work closely with the sales team to ensure alignment with agreed strategies and practices. You have to work both in the office and on the field, where they find clients and negotiate prices. Sale Consultant, will deal with the universities in the UK and Europe In all our universities and colleges with which we are affiliated and deliver Sales material to our Clients, Associate and students in the UK and outside the UK in South Asia, Middle East and Africa. Success in this role is demonstrated by providing strategic support and valuable inputs, helping firms generate leads and meet its sales objectives. Sales Consultant Duties and Responsibilities: • Acting as a point of contact between Students, Associate and Universities, Colleges., • maintain relationships with students, agents and Universities to understand their needs., • Engage with offer holders through multiple communication channels., • you will be meeting with many students, parents, agents and universities every day., • Contributing to our rapidly growing UK and international marketing and sales strategies., • Responding to Clients queries and resolving their objections to get them to make a purchase., • Working closely with students through online consultations, mentoring them throughout the application process, leading them on their journey to their dream university., • Playing a pivotal role in the commercial success of the company by pushing forward new leads to drive sales cycles towards completion., • Providing associates, students with detailed and accurate quotations and cost calculations., • Meeting with Students, Associates and Universities virtually or during sales visits., • Collaborate with the marketing team to develop and implement effective sales strategies., • Maintain accurate and up-to-date records of all sales activities in our Company system., • Creates sales plans and recommends cost-effective sales practices., • Represent Escape Ilford College of Business Management at events and exhibitions as needed., • Serves as primary sales resource and helps address issues.

Location - Oval, South London (Onsite) Type - Full-Time Start Day - Immediate Salary - £30,000 - £35,000 (top end reserved for outstanding candidates) Headquarters - New York, NY, USA About Quant.ai Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re now opening a new office in Oval, South London, and we're looking for our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re building a collaborative, fast-moving culture where you’ll grow quickly. Our global team (75+) is led by Chetan Dube, former founder & CEO of Amelia The Role As a Customer Service Representative working in tandem with our Agentic AI, you’ll step in when the AI is unable to fully resolve a customer query on behalf of one of our enterprise clients. You’ll not only provide a human touch to resolve the customer’s issue – but also investigate what went wrong, working alongside engineers and product teams to improve the AI’s performance. This is an ideal role for someone in customer support looking to break into the world of AI and tech. No real prior experience is required – we’re just looking for someone with the right attitude. Full training provided. What You’ll Do • Take over live chats, calls, or tickets escalated by our Agentic AI for one of our clients (e.g., in banking, energy, insurance, or telco), • Calm and resolve customer frustrations when the AI couldn’t resolve their problem, • Troubleshoot why the AI failed (e.g., gaps in logic, language understanding, integrations), • Conduct light QA and error analysis across transcripts and system logs, • Collaborate with product managers and engineers to improve AI flows, • Participate in project management cycles for continuous iteration and model training, • Learn the ins and outs of agentic systems, prompt design, and conversational logic, • Help shape a brand new category of support – Human-AI collaboration What We're Looking For 1. 1+ years experience in customer service (live chat, phone, or email-based) is great – but not required, 2. Excellent written and verbal communication, 3. Ability to empathize with frustrated customers and stay calm under pressure, 4. Strong problem-solving mindset and curiosity – especially around how things work, 5. Comfortable working with technical teams (no coding required – training provided), 6. Highly organized, proactive, and detail-oriented, 7. Eagerness to learn AI technologies, tools, and workflows Nice to Have (But Not Required) Why This Role Matters This is not a traditional customer service role. You’ll be the human failsafe for some of the world’s most advanced enterprise AI systems – and the bridge between customers and technology. Your feedback will shape how millions of future interactions are handled.