IT Helpdesk Executive
1 day ago
Shoreham-by-Sea
At Higgidy there is a wide range of IT and Systems used by various departments when working in the office, remotely and in production areas. We have an exciting opportunity for a friendly, helpful and effective IT support analyst to be part of the team to support the business and staff when using IT and Systems. What will you be DOING? • Providing 1st and 2nd line support for Windows desktop and server operating systems, AD, MS Office 365 including Word, Excel, Powerpoint, Sharepoint & Teams, • Administration and support of Systems used at Higgidy, the group and departments., • Liaising with and utilising 3rd party support providers to resolve issues (not only with supported applications), • Providing IT support from a software and hardware perspective, both in the office, remote and in production areas requiring PPE., • Setting up A/V required for huddles, on-site and remote meetings, presentations & training sessions, • Deployment of hardware (monitors, docking stations, laptops/desktops, keyboards, mice, printers etc) including managing hardware allocated to employees., • Managing support requests via ticketing system, • Providing Out of Office support as and when required What SKILLS do you need to have? • Microsoft Office including Office 365 environment and applications e.g. Word, Outlook, Excel, PowerPoint, Teams, Sharepoint, • Microsoft Windows, both desktop (e.g. 10 & 11) and server (e.g. 2016,2019) versions, • Dealing with computer hardware, such as laptops, desktops, docking stations, monitors, printers and associated peripherals, • Mobile device experience (mobile phones, Apple/android and windows mobile, ipad & other tablet devices), • Networking experience; cabling, switches, wifi, DNS, DHCP, domains, • Experience of Server/Comms environments, • ERP (Access) and MES (Mestec) experience useful, • Experience of working in Manufacturing, 24/7 environments, • User & License administration, • Software installation, • A/V experience (video conferencing equipment such as TVs, web cams & microphones, MS Teams and other video conference software) What will HIGGIDY do for you? • Delicious complementary Higgidy food, • Competitive holiday entitlement with the potential to buy/sell extra holiday days, • Enhanced Maternity & Paternity leave, • An array of discounts and benefits through the Perkbox platform, • A volunteer day to support a charity or cause you're passionate about through a dedicated day away from work, • Access to exciting company events, including our annual Higgidy Picnic!