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Senior IT Support Engineer | Bromsgrove | £40,000 Oscar Technology has partnered exclusively with a leading MSP near Bromsgrove to recruit for a skilled IT Support Engineer to join their team. Job Description As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: • Monitoring & dealing with issues raised in the logging system and directly through the phone., • Providing 2nd & 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction., • Perform necessary, routine maintenance and updates to application operating systems and anti-virus software., • Confirm factors such as IT Policies, procedures and security standards are being considered and abided by., • Assist with data retrieval, backup management - either onsite or cloud based., • Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications., • Knowledge with virtualization technologies such as VMware and Hyper-V., • Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN., • Familiarity with troubleshooting and resolving issues linked to Microsoft 365., • Knowledge of Active Directory and user account management., • Familiarity with server administration demands such as user management, file shares and security., • Up to £40,000 salary, • Flexible working (2 days from home), • Generous bonus incetives regarding certifications, • Fully funded certifications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

The IT Support Admin will provide technical assistance and support across the organisation, ensuring smooth and efficient operations. This role is based in Redditch. Client Details My client is a large consumer brand organisation based in Redditch, Birmingham who are looking for a full time IT Support Administrator. Description • Provide first-line IT support to internal teams and resolve technical issues promptly., • Maintain and monitor IT systems, ensuring optimal performance and minimal downtime., • Assist with the installation and configuration of hardware and software., • Ensure data security and support regular system backups., • Collaborate with the Technology department to implement system upgrades and improvements., • Document IT processes and provide training to staff as required., • Manage and respond to IT support tickets within agreed timeframes. A successful IT Support Admin should have: • Proven experience in providing IT support within an organisation., • Strong understanding of hardware, software, and network systems., • Knowledge of data security protocols and best practices., • Excellent problem-solving and troubleshooting skills., • Ability to work independently and as part of a team., • Strong communication and interpersonal skills., • Can commute to Redditch Monday to Friday. Job Offer • Negotiable salary up to £35,000., • Free parking., • Opportunity to progress., • IT Support Admin, • 25 days annual leave plus bank holidays+ birthday off., • Christmas shut down., • Daytime working hours., • Discretionary annual bonus based on company performance up to 15%.

Role: IT Support EngineerLocation: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid CertificationsAre you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: • Windows 10/11 & Windows Server, • Microsoft 365 (Teams, Exchange, SharePoint), • Networking (DNS, DHCP, firewalls, switches, VPNs), • VMware & Virtualisation, • Azure cloud services, • Hardware troubleshooting & device configuration What You'll Be Doing • Resolving user issues across desktops, servers, cloud and network environments, • Supporting the second and third line engineers in technical issues and projects when required, • Monitoring systems, escalating complex issues, and helping improve processes, • Collaborating with senior engineers to expand your technical knowledge, • Providing excellent customer service with a proactive mindset What We're Looking For • 1-2 years' experience in an IT support or helpdesk role, • A solid understanding of Microsoft technologies and basic networking, • A passion for learning and improving your technical skills, • Strong communication skills and a customer-focused approach, • £27,000 salary, • Hybrid working, • Paid professional certifications (Microsoft, Networking, Security etc.), • Great culture, supportive management, and ongoing career development, • Exposure to modern technologies across cloud, virtualisation, networking and more

IT Support Engineer | Bromsgrove | £35,000 Oscar Technology has partnered exclusively with a leading MSP near Bromsgrove to recruit for a skilled IT Support Engineer to join their team. Job Description As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: • Monitoring & dealing with issues raised in the logging system and directly through the phone., • Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction., • Perform necessary, routine maintenance and updates to application operating systems and anti-virus software., • Confirm factors such as IT Policies, procedures and security standards are being considered and abided by., • Assist with data retrieval, backup management - either onsite or cloud based., • Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications., • Knowledge with virtualization technologies such as VMware and Hyper-V., • Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN., • Familiarity with troubleshooting and resolving issues linked to Microsoft 365., • Knowledge of Active Directory and user account management., • Familiarity with server administration demands such as user management, file shares and security., • Up to £35,000 salary, • Flexible working (2 days from home), • Generous bonus incetives regarding certifications, • Fully funded certifications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

The IT Support Admin will provide technical assistance and support across the organisation, ensuring smooth and efficient operations. This role is based in Redditch. Client Details My client is a large consumer brand organisation based in Redditch, Birmingham who are looking for a full time IT Support Administrator. Description Provide first-line IT support to internal teams and resolve technical issues promptly. Maintain and monitor IT systems, ensuring optimal performance and minimal downtime. Assist with the installation and configuration of hardware and software. Ensure data security and support regular system backups. Collaborate with the Technology department to implement system upgrades and improvements. Document IT processes and provide training to staff as required. Manage and respond to IT support tickets within agreed timeframes. Communicate effectively with team members and stakeholders to resolve IT concerns.Profile A successful IT Support Admin should have: Proven experience in providing IT support within an organisation. Strong understanding of hardware, software, and network systems. Knowledge of data security protocols and best practices. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Can commute to Redditch Monday to Friday. Job Offer Negotiable salary up to £35,000. Free parking. Opportunity to progress. IT Support Admin 25 days annual leave plus bank holidays+ birthday off. Christmas shut down. Daytime working hours. Discretionary annual bonus based on company performance up to 15