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We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French or Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

We are seeking a highly skilled technical artist to help shape the future of our Unity based mobile title. In this role you will be the go-to expert leading the implementation of visual features, bridging the gap between art and engineering. You will play a key role in evolving the tech art team’s tooling and workflows, demonstrating your deep understanding of the graphics pipeline, mobile optimization, and software development principles. What you'll do * Be the go-to person for addressing any critical technical art implementation to ensure that asset creation follows accurate guidelines. * Identify the opportunities for, and create the custom tooling required to empower the technical art team. * Drive technical solutions to achieve high visual fidelity while balancing the hardware limitations of target mobile platforms. * Collaborate closely with developers and artists to implement new game features and UI designs. * Support Junior TAs on boarding and training What we're looking for * 5+ years of relevant industry experience using Unity. * Advanced knowledge of the real time graphic pipeline, shader programming and the Unity Engine. * Extensive experience authoring GLSL shaders in shaderlab. * The ability to make targeted optimisations from analysis using profiling and benchmarking tools. * Strong proficiency in C#, with the ability to create custom components and tools for automation and expanding the capabilities of the Unity UI system. * An expert understanding of the Unity UI system. * Solid knowledge of 3D/2D art asset creation software. * Mobile game development experience is highly desirable. * Proficiency with Git and modern version control workflows. * Strong written and verbal communication skills in English. * Excellent interpersonal skills with a team-oriented, collaborative attitude. Why Product Madness? As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse. We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category. So, what’s stopping you? Travel Expectations None Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Infrastructure Manager - Networking, Digital Transformation - £85,000 - £100,000 A leading sustainable e-commerce retailer are searching for a Infrastructure Manager to take ownership of a complex, fast-evolving IT estate and drive strategic technology transformation across their global operations. The Infrastructure Managers responsibilities will be: • Develop and deliver an IT strategy to enable business growth and operational efficiency., • Lead and develop a lean, high-performing IT and Infrastructure team across multiple locations., • Oversee IT infrastructure management including upgrading end-of-life firewalls, enhancing WiFi networks and improving overall network resilience., • Implement automated remote patching processes and software/hardware inventory management., • Manage third-party technology partners, vendors and service providers., • Create effective processes for logging, prioritising and resolving support requests. The Infrastructure Manager will be expected to have experience with: • Proven experience in IT leadership roles in scaling businesses (200-1,000 FTE)., • Strong knowledge of IT infrastructure, networking, service delivery and enterprise systems., • Hands on experience with networking, firewalls, WiFi., • Experience managing budgets, contracts and third-party vendors., • Exposure to both on-premise and cloud technologies (Microsoft 365, Teams, Linux/Ubuntu)., • Track record of improving user experience through reliable, responsive IT support., • Ability to deliver outcomes in a lean, fast-paced environment with limited resources., • Experience managing geographically dispersed teams. Are you an experienced Infrastructure Manager looking to shape the future of technology at a rapidly growing, values-driven organisation with a mission to protect the environment? Please apply! Infrastructure Manager - Networking, Digital Transformation - £85,000 - £100,000

Desktop Support Regional Lead London – On site with some flexibility (occasional travel) Permanent £60,000 - £70,000 p/a We are partnered with an innovative IT consultancy based in London but with a global presence who create lasting value for their clients. We are looking for a highly skilled Desktop Support Lead to oversee the end user computing services team of IT professionals both locally and on client sites to ensure the delivery of high-quality IT support. You’ll be leading a team of six across several sites, with plans in the pipeline for further expansion. You’ll need to get your head around different time zones, different personalities, and a setup that’s constantly evolving. You’ll be leading the end user computing services team of Desktop Support professionals who provide Desktop Support for clients and the internal team. So the expectations are high. There’s no hiding. When the people you’re supporting know what good looks like, you have to be good. As Desktop Support Regional Lead you’ll manage, coach and mentor the team in their day to day duties whilst acting as the escalation point for high-priority incidents and managing relationships with the VIP stakeholders. This is very much an opportunity for a leader with a tech background, not a techy who’s been promoted and told to “lead”. The interview process will involve 2 stages where you will meet with other members of the department and the hiring manager. The client offers a package that includes private medical, pension contribution, a flexible benefits fund and a professional development budget for each employee. You… In order to be a successful Desktop Support Regional Lead you will have… • Previous experience in a similar role leading a Desktop Support Function, • Strong background in desktop support engineering and experience managing a small team, • Working knowledge of Hardware & Software, Windows and Mac OS, Networking, Security practices and controls and Automation, • Excellent leadership skills and use to managing VIP stakeholder relationships If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243.

• Install, configure, and maintain servers, storage, and networking hardware., • Monitor environmental and infrastructure systems (power, cooling, cabling)., • Perform hardware diagnostics, troubleshooting, and replacement., • Maintain and update asset inventory and documentation., • Support change management and incident response processes., • Proven experience in data centre operations or similar IT infrastructure role., • Strong knowledge of hardware (servers, switches, cabling).

IT Support Engineer Work Type - Contract Location - Central London, UK Work Mode - Onsite About the Role We are seeking a proactive and customer-focused IT Support Engineer to join our onsite support team. The ideal candidate will have hands-on experience in audio-visual (A/V) systems, desktop support, and IT infrastructure troubleshooting. You’ll play a key role in ensuring smooth day-to-day technology operations, providing high-quality technical support to end-users, and maintaining conference room setups and IT equipment. Key Responsibilities • Provide IT support to end-users (hardware, software, and network issues)., • Configure, install, and maintain A/V systems including video conferencing, projectors, displays, and meeting room setups., • Troubleshoot A/V, desktop, and peripheral device issues (laptops, printers, cameras, microphones, etc.)., • Support Microsoft 365 environment – Outlook, Teams, SharePoint, OneDrive, etc., • Manage user accounts and permissions via Active Directory., • Support device imaging, deployment, and patching using tools such as SCCM or Intune., • Ensure IT assets and conference rooms remain fully operational and meet quality standards., • Collaborate with global IT teams and vendors to resolve complex issues promptly. Required Skills & Experience • Proven experience in IT Support, Desktop Support, or A/V Support roles., • Strong understanding of Windows 10/11, Microsoft 365, and Active Directory., • Hands-on experience with Audio/Visual setup and troubleshooting (Teams Rooms, Zoom Rooms, or similar)., • Excellent communication and problem-solving skills., • Ability to work independently and prioritize tasks effectively in a fast-paced environment.

Desktop Support Analyst – London (On-site, 5 days a week) We are looking for someone to join the European arm of a leading financial firm, where you would working across several teams; including the trade floor. What You’ll Be Doing You’ll be the face of IT support, delivering high-quality technical service to a user base of around 350 people - including front-office traders and senior stakeholders. • Provide 1st & 2nd line support across Windows 10/11, Office 365, and VDI environments., • Troubleshoot hardware, software, and network issues - digging deep to find root causes, not just escalating., • Manage patching, updates, and software deployments using SCCM and other enterprise tools., • Support collaboration platforms like MS Teams, Exchange, and Citrix., • Investigate and resolve security vulnerabilities to keep systems safe and compliant. What We’re Looking For • 2–3 years’ experience in desktop or IT support; ideally in a fast paced environment., • Strong technical skills across Windows 11, Office 365, VDI, Active Directory, and Citrix., • Working knowledge of DNS, DHCP, and basic networking principles., • Familiarity with PowerShell scripting, • Excellent communication skills - confident dealing directly with key business users. Why This Role This isn’t just another support role — it’s a chance to join a close-knit, high-performing team of 3 people that’s critical to the business’s success. Part of your role will be: • Working across core support hours in rotating shifts., • Occasionally cover overnight support (from home, on a rota, with double-time pay)., • Get involved in major projects - including an upcoming office relocation., • Upskill across the Windows and infrastructure stack and gain exposure to trading floor systems. If you’re ready to step into a role that will challenge you technically and reward you with real ownership, this is the perfect opportunity so please send your CV to be considered.

We are partnering with one of the world’s most technically ambitious proprietary trading firms — a group rebuilding their entire trading platform from the metal up to operate at the physical limits of modern hardware. This isn’t an incremental improvement. It’s a total re-architecture of the fastest system on the planet, where every microsecond is contested ground and every cache miss is a bug. Location: London / New York / Chicago Environment: C++20/23 • Linux • Kernel-bypass Networking • FPGA • RDMA • Nanosecond Execution Their engineers operate where nanoseconds decide P&L — measured, profiled, and deployed in live markets where performance is the edge. They’re now seeking an elite C++ Engineer capable of designing and optimising the core of a real-time execution platform — a system that ingests millions of market events per second and reacts deterministically, faster than anyone else on Earth. The successful engineer will: • Architect zero-GC, lock-free pipelines built around ring buffers and cache-aligned data structures., • Develop custom kernel-bypass network stacks using DPDK, RDMA, and Solarflare Onload, tuned to single-digit microsecond latency., • Engineer branch-prediction-aware order handlers and SIMD-vectorized pricing logic in AVX-512., • Deliver next-tick telemetry with nanosecond-precision timestamps and cross-core synchronization., • Collaborate with FPGA specialists to merge hardware precision with software agility. The Toolkit • Modern C++20/23, template metaprogramming, constexpr, inline assembly when necessary., • Profiling and optimization using perf, VTune, bcc, and FlameGraphs., • Deep knowledge of NUMA-aware design, memory fences, and lock-free concurrency., • Expertise in custom allocator design, branchless algorithms, and profile-guided optimization., • A habit of benchmarking rather than assuming — data, not theory. Ideal Background • Proven experience building ultra-low-latency systems in trading, gaming, or networking., • Deep understanding of CPU architecture, from cache hierarchies to speculative execution., • The mindset of someone who thinks in nanoseconds and measures in CPU cycles., • A record of winning battles with compilers, kernels, and performance bottlenecks. The Environment This firm operates on a flat structure — no committees, no bureaucracy, no excuses. Engineering, hardware, and trading sit shoulder-to-shoulder. Code that’s 10ns faster doesn’t just run better — it changes the business. If you believe latency is the final frontier, and profiling is the only truth, this is the environment you’ve been building toward. To apply, please either send an email, or respond to this advertisement.

IT Technician – Prestigious School (Education MSP) Location: Woking, Surrey Salary: £27,000 - £28,000 per annum Hours: 37.5 hrs/week (typically 10:00–18:00 - Flexible) Start date: ASAP This is an exciting opportunity to join a dynamic and growing education-focused IT Managed Service Provider (MSP), working full-time onsite at one of the UK’s most prestigious co-educational state boarding schools in Surrey. The school is renowned for its outstanding academic results, strong values, and forward-thinking approach to technology - providing a world-class learning environment for students and staff alike. You’ll be part of a small, supportive onsite IT team, ensuring the school’s IT systems are reliable, secure, and ready to support teaching and learning. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company over the past five years - 31 are still with the company today! The IT Technician Role We’re seeking an enthusiastic IT Technician with 1-2+ years of experience to deliver first-class technical support across networking, hardware, software, and cloud systems. This is an excellent opportunity to grow your career in a collaborative school environment that truly values innovation and development. Key Responsibilities • Support and maintain Windows Server environments, Active Directory & Group Policy, • Manage user accounts, network connectivity and Wi-Fi, • Build, configure, and deploy end-user devices (including MS Surface via Intune), • Provide day-to-day IT & AV support to staff and students, • Maintain software images, antivirus, and OS updates, • Support Google Workspace for Education and Microsoft 365 environments About You • 1–2 years’ experience in an IT support role, • Knowledge of Windows Server, networking, and Active Directory, • Excellent communication and problem-solving skills, • Customer-focused with strong attention to detail, • Experience in an educational environment is a bonus Why Apply? • Be part of one of the UK’s most respected schools with modern facilities, • Join a friendly, professional onsite IT team of three, • Personal development & training opportunities, • Lunch provided during term time, free parking, and access to facilities, • 23 days’ holiday (rising to 25) + Bank Holidays Safeguarding is paramount - the successful candidate will be required to complete an Enhanced DBS check.

IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Key Responsibilities: • Provide desktop, notebook, and remote user support for firm-approved software and hardware, • Respond to user issues via walk-ups, phone, email, and ServiceNow tickets, • Set up and configure workstations, printers, and peripheral devices, • Perform routine hardware maintenance and troubleshooting, • Support technology setups in meeting rooms, including video conferencing and presentations, • Assist with software installations, upgrades, and user training, • Collaborate with local tech teams on installations, rollouts, and small projects Key Experience & Skills: • Proven experience in technology/user support roles, • Strong knowledge of Windows OS, Microsoft 365 (Word, Excel, PowerPoint, Outlook), • Familiarity with legal tech tools like iManage 10, Litera ChangePro, Intapp Time (DTE), and VPN/Remote Desktop, • Solid troubleshooting and analytical skills, • Excellent customer service and communication abilities, • Bachelor's degree in Computer Science/Information Systems (preferred), • Experience in a professional services or law firm environment is desirable IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent

About Pixel Artworks Since 2005 we have pioneered the use of light & pixel technology to develop magical & measurable shared experiences for the world's largest retailers, brands and entertainment venues. Our epic, immersive artworks offer the opportunity for physical and digital interaction together, creating unforgettable memories and building long-lasting emotional connections with people. Our headquarters are in London, and we operate globally, with a regional office in Dubai. We're unique in how we bring together creative, technology and production under one roof. We're a team of around 70 talented individuals who have built a fantastic community – we're collaborative, passionate and social. What connects us all is that we love what we do! This role is 5-days per week in our Farringdon, London office. Role Summary This is an exciting opportunity to work in a varied IT role in a creative, fast-moving studio. As our IT Support Engineer, you’ll be the friendly face and first point of contact for all things IT, helping to keep our people connected and our systems running smoothly. You’ll be the go-to problem solver for our team, helping fix issues, set people up for success, and ensure every system, device and network stays reliable, secure and efficient. You’ll handle a mix of 1st and 2nd line support (with exposure to 3rd line), getting involved in everything from setting up new equipment and resolving issues, to supporting our cloud systems and improving the way we work. You’ll work closely with our IT Systems Administrator and wider team, learning on the job, developing your technical skills, and playing an important role in helping our studio run at its best. We’re looking for someone who loves helping others, thrives in a fast-paced creative environment, and enjoys finding simple solutions to technical problems. What you’ll do: • Be the first point of contact for IT support - troubleshooting hardware, software and access issues., • Manage the ticketing system, prioritising and resolving issues efficiently while keeping users informed., • Support the setup and maintenance of our cloud systems (M365, G-Suite), network infrastructure and Active Directory., • Assist with server maintenance, backup processes and monitoring system performance., • Manage hardware setup, upgrades and asset tracking., • Promote good security practices, from antivirus updates to user permissions., • Build great relationships across the business, helping raise IT confidence and capability., • Share ideas to improve systems and workflows as we continue evolving our tech stack. What we’re looking for: • Experience in an IT support role, ideally within a small or medium-sized business where you’ve worn a few hats., • Working knowledge of Windows Server environments, M365 and general network troubleshooting., • A calm, methodical problem-solver who enjoys helping people., • Excellent communication skills - able to explain technical information simply., • Awareness of GDPR and IT security principles., • Certifications such as CompTIA A+ or ITIL Foundation are a plus., • Bonus if you’ve supported creative studios or production environments before. Check out the full job description on our careers page: Interview Process: • w/c 10th Nov: Initial call with the People team, • w/c 17th Nov: 1st stage - Teams call with IT Systems Administrator (hiring manager) & Pipeline Manager, • w/c 24th Nov: Final stage with the IT Systems Administrator & Fractional IT Director, including a short pre-prepared task to showcase your approach.

Do you love building powerful, user-facing tech that interacts with hardware? Do you thrive in intellectually demanding environments? Are you ready to shape a product, platform, and engineering culture – all at once? Our client is an ambitious deep-tech start-up solving meaningful challenges through applied innovation. They’re seeking a Senior iOS Developer (it is much more than that!) to take ownership of a product that blends mobile, embedded, and cloud technologies into one unified system. This isn’t just another development job – it’s a pivotal role in a company scaling something extraordinary. Why This Role is Great This role is crafted for someone who wants to combine deep technical skill with strategic thinking in a high-impact environment. It’s especially appealing if you enjoy applying your academic rigour to real-world, user-centred problems: • Lead iOS development for a connected device that’s redefining its category, • Influence the technical roadmap, architecture, and engineering culture, • Collaborate across disciplines – from hardware to UX to regulatory, • Contribute to everything from BLE integrations and embedded firmware, to Python automation and GCP infrastructure, • Mentor and support junior engineers as the team expands, • Work in a fast-paced, agile environment that values smart, iterative execution About You You bring curiosity, technical depth, and the desire to solve hard problems. This role is particularly suited to those from academically demanding or research-intensive environments, but we care most about how you think, learn, and lead: • Deep experience with iOS development (Swift/Objective-C) and mobile-to-hardware communication (e.g. Bluetooth LE), • Background in Embedded C, Python scripting, and familiarity with Docker and cloud platforms (GCP preferred), • Strong computer science fundamentals – algorithms, architecture, systems thinking, • Comfortable working in a startup or agile environment where you wear many hats, • Collaborative mindset with clear, thoughtful communication skills, • Based in or willing to relocate to London – the role is primarily on-site with flexibility Ready to Apply? Take the lead. Build something that matters. Help shape the tech of tomorrow. Diversity & Inclusion We and our client are committed to fostering a diverse and inclusive environment where everyone is respected, valued, and empowered. We welcome applications from candidates of all backgrounds, experiences, and identities – even if you don’t meet every single bullet point above. If you're excited by the role and passionate about making a difference, we’d love to hear from you.

Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike. Role Overview We are looking for an experiencedengineer, required to work as a hybrid Network Engineer for a well-known customer in Crawley, working as part of an onsite team the role will be to provide Network Infrastructure support across a large client campus. Role is primarily responsible for Cisco IP Telephony (Voice) but also covers network and minor Firewall duties in the future after training. You would work within a small team to jointly cover the core shift hours between 07:00 & 19:00, Monday to Friday (07:00-15:00, 09:00-17:00 & 11:00-19:00) The role assists in managing a customer environment, extends to upgrades & involves some project activities as required. This role includes a requirement to provide Out of Hours cover as part of a scheduled rota. The tasks will include (but not limited to): • Network equipment installations and support., • Troubleshooting hardware and firmware issues on all networking & telephony infrastructure (main focus is voice)., • Being part of a wider team to support user issues and queries. (your role will be a first responder for customer logged faults), • Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM., • Adhering to strict policies and processes around security and data protection., • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target., • Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system., • Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams., • Maintenance of Unity Connection (Voice Mail), • Have experience/understanding of UCCX (desirable), • Familiar with SIP Trunks and VoIP/CUCM call routing, • Working with network management tools (NMS systems) Required skills and attributes • Minimum of 3 years IP Telephony & Cisco CUCM support experience, • Cisco and non-Cisco (third-party) endpoints, • Cisco SBCs with integration and SNR/Unified Mobility support experience, • MS-Teams Direct Routing integration, • Proven networking background (4 years), • Knowledge of network equipment from many of the following vendors - Cisco, HPE/Aruba, • Experience of IT incident management, • Exceptional customer service skills including the ability to simplify technical detail, • Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines, • Flexible to workload requirements, • Be able to produce Documents and Guides, • Confident, collaborative working style and able to interface well with people of all levels, • Proactive approach to working activities & supporting colleagues, • Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership, • Must be able to pass security clearance checks and provide a verified record of past employment. Desirable skills: • Any APD Cortex support experience would be of interest, • Network Management: HPE IMC and Solarwinds, • Aruba / HPE Network knowledge, • Palo Alto & Fortinet FortiGate firewalls experience advantageous., • ITIL Service Management Foundation., • Fluke & other cable test equipment, • Any previous experience of enterprise networks would be a benefit #SuccessThroughPeople #WeDeliverTheDifference Visit our privacy policy here: And here you can access to our GDPR policy: Be challenged. Be inspired. Help us deliver the difference. At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

IT & Audio-Visual Support Engineer (A/V Specialist) Work Type - Contract Location - Central London, UK Work Mode - Onsite Experience Level: Junior to Mid-level Job Overview We are looking for an energetic IT & Audio-Visual Support Engineer to provide hands-on support for daily IT operations and Audio/Visual (A/V) systems in our office environment. This role is ideal for someone with 1–3 years of IT support experience who enjoys working with meeting room technologies, conferencing tools, and end-user support. You’ll be responsible for ensuring smooth A/V experiences during meetings and events while also assisting with general IT support tasks. Key Responsibilities • Provide IT and A/V support to office users, including meeting room setup and live troubleshooting., • Set up and maintain video conferencing systems such as Microsoft Teams Rooms, Zoom Rooms, and Webex., • Support projectors, displays, microphones, cameras, and control systems in conference rooms., • Handle basic IT support tasks, including hardware/software troubleshooting, device setup, and network connectivity checks., • Assist VIP and leadership users during meetings to ensure a seamless experience., • Maintain an inventory of IT and A/V equipment, ensuring everything is updated and operational., • Log and escalate complex issues to senior engineers or vendors when required. Required Skills & Experience • 1–3 years of experience in IT Support, Desktop Support, or A/V Support roles., • Familiar with Windows 10/11, Microsoft 365, and Active Directory., • Practical experience or strong interest in Audio/Visual systems (Teams Rooms, Zoom Rooms, Poly, Logitech, etc.)., • Strong communication skills and a professional, customer-focused approach., • Ability to work calmly under pressure, especially during live meetings or events.

Disaster Recovery Specialist / IT Resilience Specialist Hybrid working: 3 days per week required in the office (City of London). The successful candidate will plan and execute Disaster Recovery and resilience testing, drive remediation activities through to closure, and ensure that evidence and documentation meet client, regulatory, and audit standards. This is not a purely administrative role; the successful candidate will work directly with infrastructure and security teams to fix issues as well as document them. Key Responsibilities: • Plan and run Disaster Recovery, failover, and resilience tests end-to-end, including test design, leading its orchestration and execution, evidence capture, and reporting., • Validate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) through realistic testing., • Ensure Disaster Recovery runbooks, procedures, and evidence packs are accurate, up-to-date, and practical., • Work with Engineers to automate recovery testing and evidence collection where feasible (e.g. scripting, orchestration tools)., • Act as the primary technical liaison with the Business Continuity Planning (BCP) team., • Maintain a central log of resilience activities, including issues, actions, and progress against remediation targets., • Identify vulnerabilities in hardware and software to be remediated by Engineering\Operations teams., • Understand current and emerging security threats., • Assist and lead in Incident Response investigations and mitigation. Required Skills / Experience: • Hands-on experience with disaster recovery, failover testing, and operational resilience in IT infrastructure., • Solid understanding of business continuity and security frameworks (e.g. ISO27001, ISO23001 NIST) and how to evidence controls., • Experience producing and maintaining high-quality technical documentation and runbooks., • Proficiency with infrastructure tooling and at least one scripting language (PowerShell or Python preferred)., • Experience and understanding of hyperconverged infrastructure preferably with Nutanix, VMWare, Commvault and hybrid cloud infrastructure (Azure or similar)., • Knowledge of vulnerability management, monitoring/alerting, and automation/orchestration platforms. Disaster Recovery Specialist / IT Resilience Specialist

IT Support Specialist 12-Month Contract – Inside IR35 Kingston-upon-Thames – hybrid working – 3 days a week on site Engineering sector Purpose of the position: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK. How can you support us? Here below your responsibilities:: • Provide 1st and 2nd level IT support to end users resolving hardware and software issues, • Install configure and maintain operating systems and software application, • Liaise with external providers (printing, mobile and audio services), • Participate in IT projects like upgrades, deployments and system improvements, • Prepare relevant assets to be ready for new employees’ onboarding and life cycle, • Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy, • Manage administrative privileges, passwords and user access in line with control procedures and policies, • Amend technical support documentation to ensure guidance on errors and troubleshooting within the team, • Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar Education: HNC, HND or bachelor’s degree or equivalent Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco IT skills: MS365 , Windows and Service Now

🌳 Full-Stack Software Engineers SC/DV Cleared - (Military/Veteran-Friendly) — Multiple Openings 🌳 • Location: London (Remote & Hybrid options), • Employment: Permanent, • Clearance: Current SC or DV required Make mission-critical software that actually gets used. • Areti Group is partnering with a defence-aligned client to hire multiple Full-Stack Software Engineers who can deliver secure, reliable web applications at scale., • Ideal for Forces engineers (RAF, Army, Navy) or civilians who’ve built systems in high-trust, high-stakes environments. What you’ll do • Build end-to-end web applications and APIs used by thousands across secure environments., • Ship modern TypeScript apps with React (Vite/Material-UI) and backends in Node.js/Express (bonus: C#/.NET or Python/Django)., • Design and document clean REST/JSON interfaces; test with Postman and automate regression suites., • Own CI/CD pipelines and Docker-based runtime on AWS; Infrastructure-as-Code via CDK/Terraform (CDKTF)., • Apply secure-by-design and TDD; instrument apps for observability and performance., • Collaborate with product, platform, and security teams to meet operational and compliance requirements. The toolkit you’ll use • Frontend: TypeScript, React.js, Vite, Material-UI, HTML5, CSS, • Backend: Node.js, Express.js (nice-to-have: C#/.NET, Python/Django), • APIs & Data: REST/JSON, SQL, PostgreSQL/Postgres, databases, • DevOps: CI/CD, Docker, containerisation, Ubuntu/Linux, AWS, Serverless, CDK/CDKTF, Ansible, • Quality & Analytics: Postman API, testing frameworks, web analytics, • Proven delivery of full-stack web applications (frontend + backend + API) from design to production deployment., • Hands-on with TypeScript, React, Node/Express, SQL/PostgreSQL, Docker, CI/CD., • Building and consuming RESTful APIs; JSON schemas; integration testing., • Comfortable in AWS and modern Infrastructure-as-Code approaches., • Strong engineering fundamentals: code reviews, testing, observability, performance tuning., • Military background (RAF/Army/Navy) or delivery in defence, aerospace, or government., • C#/.NET, Python/Django, Material-UI, Vite, PostgreSQL tuning., • GenAI/LLM experience (e.g., AWS Bedrock, prompts/guardrails, retrieval)., • Integrations with hardware/peripherals (kiosks, scanners, IoT)., • Mission & impact: Build dependable software for real users in mission-critical contexts., • Modern stack: TypeScript/React/Node on AWS with IaC and automation-first delivery., • Growth: Multiple openings from Junior to Principal; mentorship and leadership paths., • Culture: Disciplined delivery; supportive of ex-Forces transitions; buddying and training., • Base salary: £45,000 – £90,000 (experience-based), • Bonus: Up to 15%, • Pension: Up to 10% employer contribution, • Holidays: Generous allowance + bank holidays, • Birthday off: Yes 🎂, • Healthcare: Private medical, • Urgent hires: Interview slots pre-booked for next week., • Fast process: Suitable candidates can receive offers within 3 days of interview., • Send your CV/LinkedIn/GitHub and include: location preference, current clearance level (SC/DV), availability, and a short note on a production system you’ve shipped (stack + impact). We’re on a mission to put people and the planet first, leaving the world better than we found it.

Role: Desktop & MS 365 Teams Support Engineer Location: London Paddington Work Model: Hybrid 4 Days in Office, Friday work from home 12 Months contract Our client is seeking a passionate and skilled Desktop & MS 365 Teams Support Engineer to deliver exceptional end user support. This role is central to ensuring our colleagues have a seamless experience with their desktop environments and MS 365 Teams collaboration tools. You will be the go-to expert for troubleshooting, guidance, and proactive support, helping users stay productive and secure. Key Responsibilities: • Deliver outstanding second line support for all desktop, laptop, and mobile device issues, with a focus on Windows platforms and MS 365 Teams., • Act as the primary escalation point for complex desktop and Teams-related queries, ensuring rapid and effective resolution., • Collaborate closely with first line support to guarantee a smooth handover and excellent customer experience., • Proactively manage device performance, patching, and security, minimizing risks and downtime for end users., • Provide expert guidance and training to users on MS 365 Teams features, best practices, and new technologies., • Design and implement desktop solutions tailored to business needs, with a user-centric approach., • Maintain up-to-date documentation for support processes, user guides, and system configurations., • Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user., • Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment., • Contribute to weekly service management reviews, sharing insights on user support trends and opportunities for improvement. Behaviours & Skills: • Committed to delivering the highest standard of end user support., • Excellent communicator, able to explain technical concepts to all levels of the business., • Proactive, adaptable, and eager to embrace new technologies., • Strong organizational skills and attention to detail., • Expert knowledge of Windows desktop operating systems and MS 365 Teams user support., • Deep experience with MS 365 desktop applications,, • Proven troubleshooting skills for desktop hardware, software, and network issues., • Experience with security best practices, patch management, and compliance., • Familiarity with virtualization, cloud platforms, and remote support tools., • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. Why Join Us? You'll be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day.

💻 Technical Consultant | Sharp IT Services UK 📍 London | Operations Department Are you ready to make a real impact in the IT world? At Sharp IT Services UK (SITUK), we’re looking for a skilled Technical Consultant to join our team. You’ll build trusted relationships with clients, guiding them through their IT strategy and delivering exceptional service. If you’re passionate about IT and looking to make a difference, this role could be for you! 🔍 What You’ll Do: • IT Strategy Development: Work closely with clients to create and maintain a long-term IT strategy, developing a roadmap for at least 12 months of tasks., • On-Site Support: Provide proactive and reactive technical support on-site, acting as an escalation point for more complex issues., • Infrastructure Improvements: Identify opportunities to enhance IT infrastructure, ensuring clients benefit from the latest technologies., • Project Management: Plan and deliver diverse technology projects to meet client requirements, ensuring deadlines and expectations are met., • Client-Facing Documentation: Produce clear and comprehensive documentation, including Reviews, Proposals, and Plans, to present solutions to clients., • Team Collaboration: Work alongside a regional team to ensure consistent and top-tier client experiences., • Experience: At least 12 months of IT consultancy and 3+ years in IT support., • Platform Expertise: Proven experience in delivering projects with Microsoft 365, and preferably Microsoft Azure., • Technical Skills: Experience with server hardware, operating systems, hypervisors, Networking, Firewalls, Anti-Virus, and Disaster Recovery solutions., • Certifications: Actively working towards Microsoft certifications at the Associate level or equivalent., • Communication Skills: Strong verbal and written skills, with the ability to explain technical solutions to both technical and non-technical audiences., • Problem-Solving: Excellent troubleshooting skills with a creative approach to technical challenges., • Collaborative Environment: Work with a talented team of professionals, focused on delivering high-quality IT solutions., • Career Growth: Continuous learning opportunities, certifications, and career advancement., • Impactful Work: Be part of a dynamic team that makes a difference for clients, helping them innovate and stay ahead in their industries., • Flexible Work Options: Enjoy a work-life balance with flexible working arrangements. Ready to Join Us? If you're eager to contribute to the success of leading companies and enhance their IT infrastructure, we’d love to hear from you. Apply now with your updated CV and certifications to become part of our forward-thinking team.

Mechatronics Engineer - London - £75K Join a mission-driven team shaping the future of personal healthcare. A rapidly growing healthtech startup is redefining how individuals understand and manage their health. With a focus on prevention, prediction, and personalisation, the company empowers professionals and consumers through innovative, affordable tools that unlock personal healthcare and laboratory data. Founded by experienced scientists, engineers, and entrepreneurs, the organisation is well-funded and equipped with groundbreaking technology and proven prototypes. It is now expanding its product development team in London. Role Overview As a Mechatronics Engineer, you’ll be instrumental in evolving prototypes into production-ready instruments. This role sits at the intersection of mechanical design, electronics, and software automation, contributing to the development of proprietary healthcare hardware systems. Key Responsibilities • Integrate mechanical, electronic, and software subsystems, primarily using Python for control and automation., • Advance prototype systems into scalable, commercial-grade instruments., • Define and document instrument requirements to meet CE/UKCA certification standards., • Design and execute functionality and quality tests, maintaining robust documentation and version control., • Contribute to intellectual property identification and protection., • Collaborate across multidisciplinary R&D teams to influence product direction., • Embrace the dynamic nature of startup life by contributing ideas and supporting team operations. Candidate Profile Essential • Bachelor’s or Master’s degree in Mechatronics, Electromechanical, or Software Engineering (or equivalent)., • Experience in Python-based hardware programming and automation., • Proficiency in firmware development, data analysis, and test automation., • Strong CAD and mechanical design skills, with hands-on prototype development experience., • Demonstrated ability to integrate mechanical, electronic, and software systems., • Experience in developing CE-marked commercial products., • Excellent documentation and version control practices., • Collaborative mindset in multidisciplinary environments. Desirable • Proactive, solution-oriented approach with a passion for innovation., • Interest in healthcare and its potential to improve lives., • Strong sense of ownership, integrity, and adaptability in fast-paced R&D settings. Why Apply? • Be part of a purpose-led team revolutionising personal healthcare., • Work with pioneering technology at the intersection of science, engineering, and health., • Make a tangible impact - your contributions will shape products and brand identity., • Thrive in a collaborative, forward-thinking startup culture with opportunities to grow and lead. Ready to make a difference? If you’re passionate about engineering innovation and want to help build the future of healthcare, we’d love to hear from you. Mechatronics Engineer - London - £75K

Senior IT Manager - Networking, Digital Transformation - £85,000 - £100,000 A leading sustainable e-commerce retailer are searching for a Senior IT Manager to take ownership of a complex, fast-evolving IT estate and drive strategic technology transformation across their global operations. The Senior IT Managers responsibilities will be: • Develop and deliver an IT strategy to enable business growth and operational efficiency., • Lead and develop a lean, high-performing IT and Infrastructure team across multiple locations., • Oversee IT infrastructure management including upgrading end-of-life firewalls, enhancing WiFi networks and improving overall network resilience., • Implement automated remote patching processes and software/hardware inventory management., • Manage third-party technology partners, vendors and service providers., • Create effective processes for logging, prioritising and resolving support requests. The Senior IT Manager will be expected to have experience with: • Proven experience in IT leadership roles in scaling businesses (200-1,000 FTE)., • Strong knowledge of IT infrastructure, networking, service delivery and enterprise systems., • Hands on experience with networking, firewalls, WiFi., • Experience managing budgets, contracts and third-party vendors., • Exposure to both on-premise and cloud technologies (Microsoft 365, Teams, Linux/Ubuntu)., • Track record of improving user experience through reliable, responsive IT support., • Ability to deliver outcomes in a lean, fast-paced environment with limited resources., • Experience managing geographically dispersed teams. Are you an experienced Senior IT Manager looking to shape the future of technology at a rapidly growing, values-driven organisation with a mission to protect the environment? Please apply! Senior IT Manager - Networking, Digital Transformation - £85,000 - £100,000

Crossing Hurdles is a global recruitment consultancy firm that assists our clients to hire the best talent. About the Client: Our client is transforming internet infrastructure by integrating hardware, software, and operations to streamline processes, reduce costs, and solve inefficiencies in a fragmented industry. Backed by top investors, it is building a high-impact team to drive long-term industry transformation. • Role - Network Support Engineer, • Location - London, UK, • Required Tech Stack - Routing, Switching, Wireless, Network Design & Deployment, Layer 1–4 Troubleshooting, Infrastructure as Code, API Automation, Customer-Facing Networking, • Compensation - £78K - £133K +Equity (Competitive), • YOE - 3+ years of experience in a network engineering role, not general IT support, • Benefits - Perks include free meals, flexible time off, wellness memberships, parental leave, and regular team events. Roles & Responsibilities: • Troubleshoot and resolve network issues across all layers (Layer 1–4), • Manage and support remote customer networks, • Configure and maintain Routing, Switching, and Wireless Networks, • Identify, document, and escalate product bugs, • Create feature requests based on customer feedback, • Use Infrastructure as Code and API automation for network tasks, • Share expertise and mentor team members to build technical depth Requirements for the role : • 3+ years of hands-on network engineering experience in fast-paced, customer-facing environments, • Strong expertise in Routing, Switching, and Wireless Networks across diverse environments, • Experience trouble shooting and managing networks across all layers (Layer 1–4), • Background in Network Design, Deployment, and supporting complex customer networks, • Knowledge of Infrastructure as Code, API automation, and light programming for network tasks, • Degree in Electrical Engineering, Computer Networking, or related field, • Exceptional communication skills, with the ability to mentor, document processes, and collaborate with teams. Why Candidates Should Join: • Shape Enterprise Networking: Build next-gen networks and influence large-scale enterprise networking., • Solve Complex Challenges: Troubleshoot all layers across diverse environments, driving product innovation., • Grow & Make an Impact: Use infrastructure-as-code, automation, and APIs while shaping customer success.

Ronald Fletcher Baker LLP is currently seeking a highly motivated Junior IT Support Technician to join our growing IT Team. The Junior IT Support Technician will work closely with the IT Team to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues. Primarily based in the London office, the IT Support Technician will be required to travel to existing offices throughout England and assist onsite in their areas as needed. Key Responsibilities: • Provide first-line technical support:, • Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals)., • Troubleshoot software issues (Microsoft Office Suite, operating systems, common applications)., • Resolve network connectivity problems (Wi-Fi, DNS, LAN)., • Basic Azure AD administration (password and multi factor resets), • Assist with mobile device support (iOS and Android)., • Maintain and update IT documentation: Maintain and update internal knowledge base with troubleshooting steps and solutions., • Assist with IT projects: Participate in IT projects as required (e.g., hardware upgrades, software deployments)., • General administrative support: ensuring the office is appropriately organised, general assistance., • Provide technical training: To provide technical training on our system to new starters and other employees as necessary., • Desktop support: Image and deploy new workstations, provide remote support to users. Requirements: • This is a Junior position, and would suit a candidate with less than 2 years of experience in an IT Support role., • Knowledge of basic networking concepts (Switches, Routers, IPs, VPN)., • Experience with common software applications (Microsoft Office Suite, Windows, web browsers)., • Excellent communication and interpersonal skills., • Strong problem-solving and analytical skills., • Ability to work independently and as part of a team. Benefits: • 25 days holiday plus Bank Holidays, • Firm wide Christmas closure, • Benenden Healthcare, • Team events, • Opportunity to grow within the IT department, • Dynamic and challenging work environment, • Supportive and collaborative team

At BW: Workplace Experts, we deliver high-performing workplaces across Central London with a relentless focus on our Sauce values: Big Ambitions, Grounded Confidence, Integrity and 0% Ego. With over 300 people, we’re proud to be a trusted partner to leading clients, working together to create inspiring, sustainable, and inclusive spaces. Technology is central to how we work. From digital collaboration through Procore, to data-driven decision-making in Microsoft Fabric, to on-site innovation with tools like OpenSpace, Qflow, HammerTech, and Plucky (our robotic assistant), we are shaping the future of fit-out through smarter, safer and more sustainable delivery. As part of our Data & Intelligence Strategy, our Technology team is expanding to ensure we continue to set the pace in our industry. Purpose Own the day-to-day running of BW’s IT service desk and field support function, ensuring every employee receives rapid, expert help with the hardware, software, networks, and security controls they rely on. Key Responsibilities Service Desk & Incident Control • Operate a friendly and professional helpdesk: monitor tickets, calls and walk-ups., • Triage, troubleshoot, resolve or assign cases promptly., • Proactively follow up on tickets and CSAT surveys., • Analyse service trends against SLA targets., • Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/Autopilot/Kandji., • Enforce MFA, conditional access, vulnerability patching and CIS-aligned baselines., • Run phishing simulations, incident playbooks and device-compliance audits., • Collaborate with the IT Manager on threat monitoring, investigations and ISO 27001 compliance., • Plan and execute application upgrades, Intune policy changes and security updates with minimal user disruption., • Provide on-site support to project locations across Central London., • Maintain a living knowledge base, SOPs and runbooks in FreshService., • Lead, develop and inspire junior members of the team through technical walkthroughs, mentoring and shadowing., • Balance multiple open cases against business impact., • Use ticket analytics to identify automation opportunities, drive shift-left initiatives, and improve service delivery., • Act as a champion for smarter ways of working, leveraging data, AI and automation to deliver better outcomes for BW and our clients. Skills & Experience • Technical expertise across Microsoft 365, Azure Active Directory, Intune, Autopilot, and Windows/macOS environments., • Strong knowledge of networking (LAN/WAN, switching, firewalls, VPN) and troubleshooting connectivity issues., • Familiarity with cloud storage and collaboration platforms such as Egnyte, SharePoint, and Microsoft Teams., • Understanding of SQL databases (Azure SQL, Supabase) and their integration into reporting tools such as Power BI., • Experience supporting mobile device management (iOS/iPadOS, rugged devices)., • Hands-on understanding of cybersecurity frameworks (ISO 27001:2022, ISO 22301, Cyber Essentials Plus, CIS controls)., • Proven ability to manage service desks, incidents, and SLAs using ITIL best practices., • Strong communication and coaching skills — able to support colleagues at all levels and contribute to BW’s culture of Big Ambitions, Grounded Confidence, Integrity, and 0% Ego., • A proactive approach to automation, AI adoption and process improvement in support of BW’s wider Data & Intelligence Strategy.

Espire Infolabs is hiring for Service Desk Manager/Lead for London, UK location. Job Title: Service Desk Manager/Lead Job Type: Permanent Job Location: London (4 Days/week onsite) About the role: We are seeking an experienced Service Desk Manager/Lead to join our growing IT Service Desk team. You’ll lead IT support operations across the business, ensuring high service levels and supporting a wide range of systems, including core insurance platforms. Key Responsibilities • Manage and lead the IT Service Desk, ensuring timely resolution of support tickets., • Act as the escalation point for complex technical issues and SLA adherence., • Provide support for business-critical applications, particularly insurance policy administration systems (e.g., Sequel, Applied Epic)., • Administer and support Microsoft 365, Azure AD, Exchange Online, Teams, and other cloud tools., • Maintain and troubleshoot IT hardware, infrastructure, networks, and security systems., • Contribute to IT projects, system upgrades, vendor management, and documentation., • Proven experience in a senior IT support or team lead role., • Strong knowledge of:, • Microsoft 365, Windows 10/11, Active Directory, Group Policy, • Networking (VPNs, LAN/WAN, firewalls, switches, routers), • Insurance sector systems and support, • ITIL process familiarity and strong troubleshooting capabilities., • Project coordination or IT project experience., • Certifications (Microsoft, ITIL, CompTIA).

IT Systems Administrator - London City of London | On-site, Monday to Friday Salary: £30,000 – £55,000 (Dependent on experience) Ref: J13007 Please note: Visa sponsorship is not available, now or in the future. About the Role We are working with a dynamic, data-driven organisation and global leader in sports trading, currently seeking a proactive and hands on IT Systems Administrator to support and evolve their mission critical infrastructure. This is a fantastic opportunity to join a collaborative, high-performance IT team where you'll be deeply involved in maintaining and improving the systems that underpin a fast-paced, technology led business. Key Responsibilities: As a key member of the IT team, you will play a vital role in ensuring the stability, security, and performance of the company’s infrastructure. Your responsibilities will include: • Managing and maintaining a farm of on-site and off-site servers, • Monitoring and supporting in-house software applications, • Administering Active Directory and Group Policy, • Managing and troubleshooting storage systems (NAS and iSCSI), • Supporting the broader Microsoft Windows environment Technical Experience Required: To succeed in this role, you should bring strong hands-on experience in the following areas: • System administration in a Microsoft Active Directory environment, • Solid knowledge of Group Policy management, • Familiarity with Hyper-V and virtualisation technologies, • Scripting experience (e.g. PowerShell), • Working knowledge of SQL, HTML, and general web technologies, • Experience with storage systems (NAS, iSCSI), • Strong hardware skills, ideally with experience building or configuring custom machines, • Exposure to Juniper networking is advantageous, • Some programming experience is desirable We’re looking for someone who: • Enjoys being hands-on across multiple technology layers, • Is comfortable taking ownership of problems and driving solutions independently, • Thrives in fast-paced, high-uptime environments, • Wants to work in a company where technology is central to success, • Has the right to work in the UK (no sponsorship available) Why Apply? • Be part of a business where technology is the backbone of operations, • Join a tight-knit, highly skilled team with real ownership of the infrastructure, • Gain exposure across the full IT stack from hardware and networking to scripting and virtualisation, • Work in a highly collaborative, performance driven environment This is a genuinely exciting position for an IT Systems Administrator looking to broaden their technical exposure and make a tangible impact in a tech centric business. Apply now or get in touch to find out more.

EAB is looking to recruit an IT support engineer for an initial 6-12 month contract role, to support our busy IT service desk. Job Summary: Be at the fore front of 1St & 2nd Line IT Support in the Bank at the high-end Park Lane, joining our Support Team. Covering a range of various duties from; Desktop and Mobile support, to supporting our 200 + User base across London, Paris and Jordan (Amman). 5-days a week onsite support with very limited to zero working from home, AV Support and other IT projects support. You will need to be eager to learn, listen, adapt and provide a positive can-do attitude. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various exciting streams of IT projects for 2025/26 year (examples - Office 2024 roll out / Improvements on ITSM, Windows 11 roll out to all User hardware and much more). Principal Accountabilities and Duties: • Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company Arab Bank (Jordan) and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota-based between the engineers in the team., • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users., • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles, • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of IT operations, • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects, • Ensure all key data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes., • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit., • Ability to educate and support User bases of varied level of IT knowledge, • High standard support for our VIPs (C – Level and Heads of Departments) – understanding of ‘users come first’ Qualifications, Knowledge, Skills and Technical Experience Required: • Experienced in using ITSM platforms (halo / service now / manage engine / top desk / alloy navigator), • Exposure to Market Data, Bloomberg, Trader Support (bonus), • Microsoft Windows 10 /11 (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way)., • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, • Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm (desired), • Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level, • Laptop VPN troubleshooting and Support., • PowerShell to a beginner level Personality - Additional Skills: • Very Competent in Communications, Self-Organisation, Multi-Tasking and Prioritization., • Self-driven to accomplish Tasks for the Team and having the inner motivation to succeed., • Forward thinking mind set and ability to adapt to a continuously improved IT environment and be a focal point of our Support Team Desirable Skills: • ITIL V3 / V4 Foundation Certified, • Experiencing supporting in a Banking environment, • Exposure to a corporate environment where its target oriented and of high demands

1st line onsite IT Support – Global Professional Services Firm – City of London We are working with an international professional services firm, adding to their City of London onsite IT support team. The London office is one of the largest in their Global network and the Firm boasts a multibillion dollar Global revenue. Our client is looking to engage with an ambitious individual looking to progress their career, keen to continue their professional growth. You would be supported in your development and training will be offered. You would be joining a Team which supports up to 1000 users with their technology support requirements, proud of the high level of customer service / white glove experience they offer. It is essential that in addition to being able to evidence some IT support experience in a largescale corporate environment that you can demonstrate a commitment to customer care. Within the role you will engage with users of all levels and amongst other things be tasked with setting up equipment, troubleshooting issues in relation to hardware and applications (escalating where required) and providing assistance with mobile devices. This is a fully onsite requirement, and you will be required to be in the City of London office 5 days a week – Monday to Friday. There is not an option for this to be adopted as a hybrid role. Key skills and experience required: • You will have a minimum of 2 years professional IT support experience in a customer facing role. This must be within a formal corporate environment., • You will be able to evidence experience supporting a range of tools and technologies including O365 and preferably have experience with Azure and Cisco products., • It would be highly beneficial if you held ITIL certification but experience of working within an ITIL environment would be accepted in place of this., • You will be able to demonstrate exemplary customer care skills., • You will be educated to degree level and ideally you will hold additional technology related certifications. Apply now for immediate consideration

There are 2 versions of this ad. Below is the anaemic version. Bonus points if you can find the more analeptic version. And provide proof of your quest. Good luck! • The 3rd Line Engineer will work for a high-growth, customer-centric, London-based tech business., • The 3rd Line Engineer will earn £50,000+ p.a. plus benefits., • The 3rd Line Engineer will enjoy a strong work/life balance culture and hybrid working., • The 3rd Line Engineer will act as the escalation point for 1st and 2nd line teams., • The 3rd Line Engineer will mentor more junior members of the service desk team., • The 3rd Line Engineer will investigate and resolve complex software and hardware issues., • The 3rd Line Engineer will assist the Project team with IT systems design and implementation., • The 3rd Line Engineer will support the deployment of new systems, upgrades and migrations., • The 3rd Line Engineer will administer servers, networks and cloud infrastructure., • The 3rd Line Engineer will document system procedures, architecture and project plans., • The 3rd Line Engineer will ensure IT systems are robust and free from security threats and vulnerabilities., • The 3rd Line Engineer will foster a culture of first-class system performance tuning and optimisation., • The 3rd Line Engineer will be comfortable with networking concepts and protocols., • The 3rd Line Engineer will be up-to-date with the latest developments in Cloud infrastructure. Still with us? Great. Then please send us a resume and covering letter convincing us that you actually enjoyed reading this ad. We look forward to hearing from you.

2nd Line IT Support Engineer. £40k + Benefits Package. Chiswick, London. Permanent. Onsite - Monday to Friday - 8.30am to 4.30pm. *Must be Eligible to work in the UK. Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students - up to 90 end users. An external MSP will provide 3rd Line Support - the role holder will also partner with the external MSP. This is a standalone role at the School. Role: • 2nd Line Support - Support Teachers & Students - up to 90 end users., • Configuration of - MacOS, iPad OS, Chromebooks & Windows 11., • Google Workspace for Education - Administration., • MDM - JAMF or Intune etc - Set up Mobile Devices., • Support IT devices in Classrooms - smart boards, projectors, printers, audio visual devices, etc., • Imaging of Workstations & Laptops., • Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis., • Managing end-user hardware provisioning, updates, security, connectivity., • Supporting Infrastructure Network Switches, Domain Controller & Firewalls., • Managing 3rd Party Suppliers - ensure cost efficient procurement of hardware & services., • Asset Management - Assist with the Inventory Management of software licenses, software, hardware & IT supplies., • Managing, maintaining and developing IT Security & Compliance Policies., • Align to school procedures and Health & Safety polices., • Support with the smooth running & development of the IT department. Technical Skills Required: • 2nd Line IT Support Engineer., • Education Sector experience preferred., • MDM - JAMF or similar InTune etc., • MacOS & iOS devices - support experience., • Google Workspace - Office & Email Support., • Support of End User Devices – iPhone & iPad., • Windows 10/11 - support experience., • Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc., • Hardware & Software support - installation & deployment., • IP Telephone support., • Antivirus & Anti-Spam support., • Network Printer support., • Basic Networking - Network Connectivity, Domian Controllers, Internet Access, Email, etc., • Basic Networking - TCP/IP, DNS, VLAN, VPN, SSL & IPSec, Switches, Routers, Wi-Fi Aps., • Basic Understanding - issues involved in administering & maintaining, LAN & Wireless Network, Firewalls etc., • Good organizational skills, combined with a proactive approach., • Excellent communication skills. Working Hours: Onsite Role - 8:30am - 4:30pm - with some flexibility to work from home during school holidays. Benefits Package: 27 Days Holiday + Bank Holidays / Pension Scheme / Free School Lunches / Training. Keywords: 2nd Line IT Support Engineer, IT Support Engineer, Education Sector, MacOS, iOS, JAMF, Google Workspace, 2nd Line IT Support, Apple, Google Classroom, Google Workspace, Windows 11, Audio & Visual Devices, iPad, iPhone, Networking, Firewalls, IT Support, IT Support Engineer, IT Engineer, IT Support, London, Permanent, T6/MN/1293338.

About CLS: CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use. CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market. Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: • Functional title - Infrastructure Unix Support, • Department - Technology, • Corporate level - Assistant Vice President, • Report to - Vice President, • Location - London, onsite 2 days per week Key Responsibilities • Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks and building new systems and applying service packs. Manage and escalate problems as appropriate., • Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place., • Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part of service improvement., • Follow the CLS Change Management procedure and other standard practices in installing, configuring and supporting Linux Cluster and Linux Infrastructure and relates items in Test and Production environments., • Upgrade or maintain software at a time when the impact to the business is minimised. Execute the failover for the Linux and application services as required., • Create, maintain and review operational process and support documentation., • Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed., • Participate in planned weekend work as required., • Perform monthly operating system security patching. Strategic • Ensure CLS internal systems are managed to the highest standard by following industry best practice., • Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle., • Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership • Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service., • For any Projects you are working on, be accountable for the successful transition of new IT services into support, meeting the team’s service acceptance criteria. Success Factors • Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business., • Be able to manage their time effectively and prioritise their own workload in order to meet changing demands from the business., • A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels., • Ability to engage with the business to effectively support the environment with some oversight., • Input into the Linux infrastructure changes at the weekly/daily CAB. Ensure other team’s changes do not have an impact on the delivery of the Linux services. Review and approve changes for the Linux team as required., • Maintain and troubleshoot backup systems., • Maintain and support the enterprise Production Linux server domain, VMware Virtual Infrastructure environment, datacentre server hardware infrastructure Essential • Bachelor’s degree or equivalent, • Prior IT operational support experience across business-critical Production infrastructure support, applications and database services. Desired • Industry standard IT certification – AWS / Linux (Redhat)/ VMware/ Symantec VCS, • ITIL certification Our commitment to employees: We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people. What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly. We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career. We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being. Our extensive benefits for employees typically include: • Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days, • Private medical and dental cover and life insurance, • Generous pension contributions in the UK and Asia; matching 401(k) in the US, • Paid volunteer days, • ‘Locate for your day’ hybrid working – 2 days a week in office., • Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning., • Paid parental leave / Coaching and support services, • Career development / LinkedIn Learning, • ‘Heads down days’ with no meetings on the last Friday of every month, • Wellbeing / Mental health support, • Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network), • Social events Awards: • The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards, • Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards

💻 Role: IT Support Operations Engineer 🌍 Location: Central London (Hybrid – 3 days a week in office) 💰 Salary: £60,000 + Equity 🛠 Key Skills: macOS, Okta, Jamf Join a rapidly growing global SaaS company that's redefining the way modern teams operate on the move. We’re looking for a hands-on, people focused IT Specialist to support their scaling team and deliver seamless tech experiences across the business. You’ll be the go-to expert for: • Day-to-day IT support (primarily Mac), • Hardware lifecycle management (procurement, setup, logistics), • Jamf and Okta management across our systems, • Onboarding, AV, and hybrid office tech coordination What you’ll need: • 3–5+ years in IT support or TechOps, • Strong macOS troubleshooting experience, • Familiarity with Jamf and Okta, • Organized, proactive, and solution-oriented mindset ⚡ Interview process: Just 2 stages – fast and friendly. Perks & Benefits • Equity, • Private healthcare from day one, • Pension scheme, • Free access to a leading wellness & gym membership platform, • Enhanced parental leave, • Budget for learning and professional development, • Year round mental health support, including access to therapists If you love solving problems, streamlining systems, and enabling teams to thrive, this one’s for you. Apply now or drop me a message to learn more!

Trade Support Engineer – London, UK The GFO-X Group is a global market infrastructure provider focused on regulated digital asset derivatives. With operations in London, Hong Kong, and Abu Dhabi, the Group offers global access to institutional-grade execution and clearing services. GFO-X UK is the first FCA authorised, centrally cleared Multilateral Trading Facility (MTF) for digital asset derivatives, with all contracts cleared via LCH DigitalAssetClear. Backed by M&G Investments and supported by leading financial institutions, GFO-X Group is building the next generation of regulated infrastructure to integrate digital assets into mainstream finance, with a focus on transparency, risk management, and collateral mobility. GFO-X is seeking a Trade Support Engineer to join our growing team in London, UK. The successful candidate will participate in the daily operations of our globally distributed technical support team. They will be expected to deliver exceptional support to exchange participants through phone and email. Role: • Provide application-level support to the GFO-X trading venue: Respond to customer and internal inquiries, diagnose the problem and then provide an effective solution., • Troubleshoot issues related to FIX and proprietary protocols, application support, hardware, OS, monitoring and orchestration software, and connectivity issues using industry-standard tools including PCAP, Wireshark, FIXYL, Zabbix, and Rundeck., • Assist with client onboarding to the GFO-X Exchange platform, working with internal teams to quickly have the client up and running., • Be the primary interface to the client., • Lead client API and Algo Conformance testing and certification., • Support start and end-of-day settlement process and back office functions., • Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific to these areas., • Hardware support: Provide technical assistance and troubleshooting for hardware. Collaborate with the wider IT team to ensure hardware configurations are optimized for stability, performance and security., • Collaborate with the infrastructure, development and project teams: Provide customer feedback on issues relating to FIX and proprietary protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components., • Work according with defined Support SLAs., • Work with the team lead to continuously improve support processes: Identify areas for process improvement specific to FIX and proprietary protocols, application support, hardware, and APIs, and suggest proactive solutions to enhance the overall customer support experience. Collaborate with the team to develop best practices and implement standardized support procedures. Requirements: • 2-years support experience in a financial organisation ideally in trade or front-office support., • Working knowledge of FIX protocol, • Practical experience with troubleshooting Application Services, including API issues., • Practical experience with troubleshooting trading venue connectivity issues, • Strong problem-solving and communication skills., • Demonstrated client focus and appreciation of Customer Experience, • Able to multi-task efficiently and work under time pressure, • Willing to take direction, follow instructions and see tasks through to the best possible outcome for GFO-X and for our clients., • Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices., • Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards, and creating and contributing to how-tos, troubleshooting guides, and other forms of documentation., • Respectful of GFO-X’s culture and values, • Bachelor’s Degree a plus, • Experience in supporting IT projects and associated workstreams This role is to be based at our London Headquarters. Application from any region is acceptable, but candidates based in the United Kingdom will be given preference. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included. If you are interested in any of our roles, please apply through the link provided in the job posting. Inquiries from agencies should be directed to . Please refrain from sending recruitment inquiries to any other email address or individual within our organization. GFO-X does not guarantee employment or engagement based solely on inquiry. Any unsolicited CVs from agencies shall be treated as such.

Hi, Hope you are doing. Please take a look at the below role and let me know your interest. Role –IT Support Engineer Location-Bakerstreet , UK (Onsite) Duration- 6–12-month contract Job Opportunity: Key Responsibilities: • Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues., • Diagnose and resolve desktop, laptop, and peripheral device issues, including printers, scanners, and monitors., • Install, configure, and upgrade operating systems (Windows, macOS, etc.) and business applications., • Perform software installations, patches, and updates., • Set up and configure new desktops and laptops for end-users., • Troubleshoot and resolve hardware failures, software conflicts, and system errors., • Assist with the setup, configuration, and support of video conferencing systems., • Provide training and assistance to end-users on IT-related issues and software usage., • Maintain an inventory of IT equipment and manage asset tracking., • Perform routine maintenance and system checks to ensure overall network and system health., • Collaborate with the Helpdesk team for escalated issues and resolutions., • Document all support activities in a ticketing system., • Ensure adherence to company IT policies and security protocols., • Perform any other duties as assigned by the IT department.

Infrastructure Engineer - 12 Month (FTC) | £60,000 (Flex) - London (Hybrid - 3 Days Onsite) Here at Burns Sheehan, we are working exclusively with a leading name in the Real Estate sector as they look to hire an Infrastructure Engineer to join their Technology Services function on an initial 12-month fixed-term basis. This is a hybrid role where you’ll play a hands-on role in managing day-to-day IT service operations across their UK and European offices, ensuring a high level of service and effective escalation processes, while also supporting change and vendor management. The business is medium-sized (150 people across 9 countries), so it’s still agile, with the chance to influence how things are run. They’ve got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: • Lead the day-to-day operations of the internal IT support team, • Act as the main escalation point for service-related incidents, making sure issues are routed and resolved quickly, • Maintain oversight of core ITSM processes which includes - incident, request, and change management, • Guide operational tooling improvements and help prioritise internal service enhancements, • Manage relationships with suppliers for hardware, mobile, and connectivity reviewing contracts and spend What They’re Looking For: • Experience in IT Service Delivery or Helpdesk function supporting Tickets across 2nd/3rd Line, • Managing escalations and working closely with internal teams ensuring service quality, • Good working knowledge of core Microsoft tools – Office 365, Intune, Active Directory, • Familiarity with ITSM platforms (e.g. Freshservice, ServiceNow, Jira), • Strong communicator - able to work with technical and non-technical stakeholders alike, • Some exposure to change management and helping shape technical delivery would be useful, • ITIL knowledge or equivalent experience preferred This is a great fit for someone who enjoys variety and thrives in a visible, hands-on service leadership role. While deep technical skills aren’t required, a solid grounding in IT operations and service environments is important. Sound Interesting? Feel free to Apply and I will get back to you accordingly !!! Infrastructure Engineer - 12 Month (FTC) | £60,000 (Flex) - London (Hybrid - 3 Days Onsite)

Please only apply if you have experience in IT support within a law firm environment. Job Responsibilities • Resolve requests and escalate when necessary. Monitor status of outstanding calls and follow up where necessary. Ownership of issues and problems, • General troubleshooting and problem solving – providing 1st/2nd line support, • Ensure all support calls are answered within agreed service levels and ensure users are kept informed of progress, • Ensure sufficient information is collected and relayed to Helpdesk to enable the creation of a knowledge base articles for the IT Department, • Communicate effectively with team colleagues to ensure the best possible service is provided within the IT team as well as to the firm, • Perform daily system checks and weekly tasks as required, • Account Administration including the New Starter and Leaver Process and basic IT Training, • Hardware configuration including Image Management, PC Builds and Printer management Skills Required • Previous experience in a Service Desk role within a law firm, ideally 2 years+., • Experience supporting O365, Windows 11, iManage Work 10, Bighand, AD, Exchange, Intune, Interaction, Windows Server, Mimecast and Mobile Devices. This role offers hybrid working - 2 days WFH weekly.

Partner Operations Manager – Remote (London-Based, Hybrid Once Office Opens) The Opportunity We’re building the operational backbone of a company redefining how internet infrastructure is deployed and managed globally. Our mission is to make internet infrastructure as seamless and reliable as any other utility — and we’re looking for a Partner Operations Manager to help make that vision a reality. This role is ideal for someone who thrives at the intersection of operations, project management, and technology, with a passion for building scalable systems and empowering partners to deliver critical infrastructure worldwide. You’ll join a fast-growing, well-funded startup tackling some of the hardest problems in networking and operations — and your work will directly shape how our global deployment network scales. The What Ownership & Impact – Lead complex deployment operations from planning to execution, ensuring every installation is delivered on time, within budget, and to exacting standards. Process Design – Build and refine systems that streamline partner onboarding, project management, and delivery across hundreds of simultaneous installs. Partner Enablement – Support and manage partner relationships, ensuring alignment, accountability, and performance excellence across all projects. Collaboration – Work cross-functionally with internal engineering, operations, and product teams to drive innovation and process improvement. Continuous Improvement – Develop playbooks, dashboards, and automation tools that scale with growth while improving speed, quality, and partner satisfaction. The Who We’re looking for a hands-on operations leader who brings: • 2–8 years’ experience in operations or project management, ideally with a physical or on-site delivery component., • Proven ability to manage complex deployments end-to-end with multiple external stakeholders., • Experience working with partners, vendors, or subcontractors — from bidding and onboarding to oversight and performance management., • Strong project management skills, with a track record of improving systems and driving consistent results., • Excellent communication and stakeholder management, able to bring structure to complex workflows., • A bias for action, curiosity, and passion for operational excellence., • Bonus: experience in networking, hardware, or managed service environments (MSPs, strategic integrators, etc.). Why Join? This is an opportunity to play a pivotal role in building the future of global internet infrastructure. You’ll join a world-class team backed by top investors and have massive ownership over systems that move from initial site discovery to on-site execution. You’ll be part of a culture that values learning, innovation, and collaboration, with the autonomy to create scalable solutions that have real-world impact. The Impact You’ll Drive Within your first six months, success will look like: • Delivering >90% of installations on time, • Maintaining <5% rework rates and <3% standards incidents And finally… Who are we? FORT — Future of Recruiting Technologists is a technical & IT search consultancy that specialises in placing experienced professionals & teams with leading technology companies in the North of England. We strive to provide our candidates with the most transformative opportunities available. For our clients, we understand that technical expertise alone does not make for the best employee. We take time to ensure a strong cultural and technical fit through a deep understanding of our client’s business and project needs. Ultimately, we pair technologists with businesses based on more than just skills. Our values and standards are the bedrock of every interaction: Continual Development, Compassion, and Consistency. Please get in touch!

Senior IT Support Manager Salary: Up to £76,000 + 25% Bonus + benefits Location: 5 days on site - multi site London Type: Permanent Role We’re looking for a Senior IT Support Manager to take ownership of a customer-focused support function across multiple sites in London. This is a big-impact role where you’ll balance strategy with hands-on credibility leading a dispersed team, shaping processes, and driving service improvements at scale. If you’ve grown from a technical background into leadership, this is your chance to inspire a team, influence senior stakeholders, and raise the bar on availability, reliability, and customer experience across the business. Key Responsibilities • Lead, coach, and develop a team of 8 Engineers across multiple sites., • Set the standard for customer experience by ensuring high availability, reliability, and performance of IT services., • Implement ITIL/ITSM best practices to streamline processes, improve incident resolution, and enhance reporting., • Maintain accurate and up-to-date site documentation for support teams., • Organise and manage an Out-of-Hours rota to support customers outside of core hours., • Produce and publish weekly and monthly IT support statistics., • Act as senior escalation point for technical issues impacting availability and reliability., • Build strong relationships with stakeholders, including client representation at meetings., • Collaborate with the IT Infrastructure Team to identify and implement process improvements., • Contribute to wider IT projects as required. Knowledge & Experience • Strong background in IT support and infrastructure, ideally in a multi-site, customer-facing environment., • Proven track record of progressing from technical IT roles into leadership., • Confident in client-facing situations with excellent stakeholder management skills., • Experience with managed service providers, network operations, and AV/meeting room technologies., • Strong technical knowledge across Wi-Fi, LAN, PC operating systems, hardware, and collaboration platforms (Teams, Zoom, Webex)., • Experience working with ITIL processes and ITSM tools (ServiceNow or equivalent)., • Networking qualifications are desirable. Does this sound like you? Please apply now.

Industrial Infrastructure Engineering Lead New Malden - Hybrid £65,000 - £85,000 + Excellent Benefits Define Possible at Northrop Grumman UK At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? About the Role: This position offers the unique opportunity to design, develop, and maintain cutting-edge infrastructure for naval platform management systems, including both surface ships and submarines. You will play a critical role in both the development of the product and the provision and maintenance of the development environment itself, supporting mission-critical naval programmes. You will also be responsible for the management of IT assets within the development environment, ensuring compliance with company and regulatory standards such as ISO27001 and IEC62443. This role is ideal for engineers familiar with Windows Server domains, Red Hat Linux, virtualisation, industrial networking, and working within regulated environments such as defence, energy, or critical infrastructure. Key Responsibilities: Product Development: • ICS Infrastructure Design: Lead the design and deployment of infrastructure solutions for PMS, ensuring high availability, security, and performance across both surface ships and submarines.., • Networking & Security: Design and manage robust industrial networking architectures (e.g., Profinet, Ethernet/IP, fibre optics, wireless) for mission-critical applications, while ensuring compliance with defence-level security standards., • Platform Management Systems: Work closely with multidisciplinary teams to design and integrate ICS solutions into PMS, ensuring they meet rigorous naval requirements for performance, reliability, and security. Development Environment Provision & Maintenance: • IT Asset Management: Oversee the inventory, tracking, and lifecycle management of all IT assets within the development environment, including both hardware and software, ensuring up-to-date documentation and optimal resource utilisation., • Windows Server & Red Hat Linux Management: Maintain, secure, and configure Windows Server domains and Red Hat Linux environments to support the development and testing of ICS solutions. You will ensure these systems are optimised for reliability, security, and compliance with defence standards., • Virtualisation Infrastructure: Design, implement, and maintain virtualised environments (e.g., VMware, Hyper-V) to facilitate scalable and secure development processes. This includes configuring virtual machines, monitoring system health, and automating deployment workflows for seamless operations., • Vulnerability Assessments: Support vulnerability assessments of the development environment, including all networked systems, operating systems (Windows and Linux), and virtualisation platforms. Work with cybersecurity teams to identify and remediate security risks, ensuring the environment is protected against potential cyber threats., • Cybersecurity & Compliance: Implement and enforce cybersecurity best practices for both IT and OT systems in the development environment. Ensure compliance with defence cybersecurity standards, including securing Windows Server domains, Linux systems, and all network infrastructure from internal and external threats., • Automated Monitoring & Reporting: Develop automated solutions for continuous monitoring of IT assets, network traffic, and system vulnerabilities. Generate regular reports on system performance, security posture, and compliance status. Cybersecurity & Compliance: • Cyber Protection Techniques: Implement advanced cyber protection measures, including firewalls, intrusion detection/prevention systems (IDS/IPS), and secure authentication protocols, to safeguard both the development environment and the final ICS product., • Vulnerability Management: Support regularly vulnerability scans, security audits, and patch management for both IT and OT systems. Collaborate with cybersecurity and product teams to address vulnerabilities, apply security patches, and harden systems against emerging threats., • Regulatory Compliance: Ensure all systems and processes within the development environment adhere to defense regulations and cybersecurity standards, such as ISO 27001, IEC 62443, and other applicable regulatory frameworks. Implement compliance measures for secure IT and OT systems in line with industry best practices. Required Skills & Experience: • Windows Server & Red Hat Linux: Extensive hands-on experience in configuring, securing, and maintaining Windows Server domains and Red Hat Linux environments in complex, high-security settings., • Virtualisation: Expertise in virtualisation technologies such as VMware and Hyper-V, with a demonstrated ability to set up, maintain, and optimise virtual environments for industrial applications., • Cybersecurity & Vulnerability Management: Strong understanding of cybersecurity practices and vulnerability management for both IT and OT systems. Experience implementing vulnerability assessments reports, securing systems, and applying necessary patches or remediation., • Industrial Networking: Knowledge of industrial networking protocols (Ethernet/IP, Profinet, Modbus), with hands-on experience in designing, deploying, and securing networks for industrial control systems. Why Join Us? • End-to-End Involvement: Lead a team responsible for both the development of ICS products and the maintenance of the development environment, playing a critical role in ensuring the security, performance, and compliance of these cutting-edge systems., • Innovative Projects: Work on the design and delivery of next-generation infrastructure for naval platforms, contributing to national defence and global security efforts., • Diverse Technology Stack: Gain hands-on experience with Windows Server domains, Red Hat Linux environments, virtualisation, and cybersecurity tools in a high-stakes environment where both IT and OT integration is critical., • Professional Growth: Take advantage of opportunities to grow your skills through training, certification, and experience in the defence sector, especially in areas like vulnerability management, IT asset management, and cybersecurity for industrial systems., • Impactful Work: Work in a regulated environment with tangible real-world outcomes, ensuring mission-critical systems are secure, compliant, and ready for deployment on some of the world’s most advanced naval platforms. Security clearance: You must be able to gain and maintain the relevant UK Government security clearance in line with the job role (SC). Our requirement team is on hand to answer any questions and we will guide you through the process: .

IT Support Technician Location: London (on-site) Full-time, Permanent Salary, £28,000 - £33,000 About the Role We are looking for a hands-on IT Support Technician to join our growing internal technology team. This is a great opportunity for someone who enjoys solving problems, setting up equipment, and making sure everything runs smoothly across a busy, fast-paced office environment. You will play a key role in keeping our people connected, from supporting desk moves and installations to building new machines and resolving day-to-day IT issues through our ticketing system. This is an ideal role for someone early in their IT career who wants to learn, grow, and build a strong technical foundation in a supportive and professional setting. What You’ll Do • Provide first-line IT support across the business, managing requests through the internal ticketing system., • Set up and configure laptops, PCs, and mobile devices for new and existing users., • Support regular desk moves, hardware installations, and equipment upgrades., • Diagnose and resolve hardware, software, and network issues., • Ensure all IT assets are properly documented, labelled, and maintained., • Some experience in IT support, helpdesk, or technical services (professional or academic)., • Good understanding of Windows operating systems and Office 365., • Basic networking knowledge (DNS, DHCP, Wi-Fi setup, etc.)., • Excellent communication and problem-solving skills., • Full training and support to help you develop your technical skills., • Opportunities for progression within a collaborative IT team., • Financial support for relevant studies and certifications., • Salary review and pay rise after successful completion of 6-month probation.

Offline Technical Coordinator Location: London Freelance (with the possibility of Full Time) Salary: Competitive (based on experience) Start Date: ASAP About Sidemen Entertainment Sidemen Entertainment is behind some of the internet’s most iconic content. From viral challenge videos to award winning reality formats, we produce digital first entertainment at a global scale. With a tight knit, high performing team and talent at the heart of everything we do, our culture is fast paced, collaborative, and constantly evolving. The Role We are seeking an Offline Technical Co-ordinator to support our offline post-production team across a range of projects. The role is crucial in ensuring that editorial teams (In house & remote) have smooth access to media, systems, and workflows, with technical and organisational support throughout the offline editing process. In addition, the role will also be responsible for supporting the office’s IT infrastructure, including maintaining computers, internet connectivity, and overseeing online document storage (Google Drive), ensuring that all teams can work collaboratively, coherently, and efficiently. The successful candidate will be detail-oriented, highly organised, and comfortable working in a fast- paced environment with multiple projects and deadlines. What You'll be Doing Project Setup & Media Management • Collaborative role with existing inhouse DIT specialist., • Knowledge of ingestesting rushes, proxies, and other media for offline edits., • Knowledge of organising and maintain shared storage systems and project structures. Technical Support • Provide first-line technical support for Adobe Premiere Pro, • Troubleshoot media linking, project crashes, and workflow issues., • Liaise with senior technical staff or engineers when escalations are required. Workflow & Delivery - Collaborative role with Senior Editors • Oversee the conform and prep process for online and finishing., • Manage exports and deliverables from offline suites for producers, directors, and clients., • Ensure smooth turnovers to online, grade, and sound departments. Co-ordination & Communication • Ensure department adheres to best workflow practices, • Liaise with external consultants to provide clear department technical requirements, • Maintain clear documentation of workflows, updates, and any changes in project setup., • Schedule and prioritise tasks across multiple shows. IT Support • Maintain and troubleshoot office computers and related hardware, • Ensure stable and reliable internet connectivity & connectivity to Local NAS setup, • Oversee and organise online document storage (Google Drive), • Manage user access and permissions across shared drives & local NAS setup • Monitor data storage security, firewalls, and safety protocols, • Support teams in maintaining efficient and coherent file management practices, • Provide general IT support to staff as needed Operating systems • Mac OS (All office computers are Mac OS), • Windows, • Shared Storage systems Quality Control • Carry out basic QC checks on exports, sync, and media prep., • Flag potential issues early to avoid downstream delays. What we're looking for • Experience in offline post-production (preferably in television or film)., • Strong technical knowledge of Adobe Premiere Pro (experience other NLEs beneficial)., • Familiarity with shared storage, media management, and post-production workflows., • Experience of IT / In, • Strong knowledge of networking, server connections, and online security to maintain smooth and safe operations., • Excellent organisational and time-management skills., • Strong problem-solving ability and attention to detail., • Confident communicator able to work with editorial and technical teams under pressure. Personal Attributes • Proactive, resourceful, and solutions-focused., • Calm and professional when working to tight deadlines., • Strong team player with a collaborative mindset., • Willingness to adapt to evolving technologies and workflows. How to Apply We’re not after a formal cover letter; just send us a short email telling us why you’d be great for the role and LinkedIn profile. Due to the high volume of applications, we will only be contacting candidates who are shortlisted for the role. Apply via email to: Please do not apply through LinkedIn