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WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. THE POSITION We have an immediate opening for a highly motivated, collaborative and committed individual to fill our Network Field technician position within our Global Network team. The Network Technician will support the Project Management and Network Engineering team to carry out a best in class service in the deployment of networking hardware for Global customers. Please Note: This position will require 90% travel to various customer sites around the globe including the UK, Ireland and Europe. KEY DUTIES AND RESPONSIBLITIES • Installing network hardware, components and cabling., • Trouble shooting and resolving issues with network cabling, copper and fibre., • Inspecting and testing copper and fibre optic lines to ensure they adhere to industry standards., • Ability to rack and stack networking hardware within onsite and off-site racks in accordance with requirements., • Ability to provide technical support through various means of communication., • Collaborate easily with network engineers and project managers., • Assisting network engineers with network design, implementation and problem resolution., • Be able to cable networking rooms and racks to data centre cabling requirements and standards., • Create site survey reports on MDF and IDF readiness including power & cooling and rack status., • Perform both Pre and Post Wifi surveys using industry standard software and equipment., • Meet quality, productivity, turnaround time and other expectations. KEY REQUIREMENTS • Good experience of networking hardware – routers, servers, switches, PDU’s, copper termination/testing and fibre optic cabling/testing., • Hands on experience with major manufacturers of routers, switches and wireless., • Excellent organizational, interpersonal, time management, written and oral communication skills., • Ability to read technical network diagrams, schematics and port maps, • Ability to interpret rack build layouts and bills of materials, • Good understanding of networking concepts and a desire to build skills in this area, • Candidate must be able to lift up to 50 pounds, • Excellent analytical, problem-solving skills and strong attention to detail., • Ability to diagnose basic technical problems and find the root cause., • Ability to work in fast paced dynamic environment, • Previous years’ experience in Network Engineering Deployments for large-scale networks in a corporate environment., • Must be available to work outside of normal business hours EDUCATION: Preferred CCNA / JNCIA/ CompTIA Fluent in spoken and written English EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #IND #LI-CS1

We believe in better . And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Sky are developing a cutting-edge AI Operations platform that supports large-scale streaming, content delivery, and live services across the Sky and NBCUniversal ecosystems. We are looking for a Senior Engineer who is passionate about comples systems and the advancement toward AI-assisted operations. This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST. What you'll do • Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers, • Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows, • Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation, • Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks, • Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance, • Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues, • Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems, • Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support. What you'll bring, • Hands-on experience developing infrastructure-as-code ( IaC ) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis, • Proficie ncy in programming languages such as Golang and Python, • Proven expertise in building and scaling automated testing ecosystems on AWS , with the ability to design comprehensive test suites-including unit, integration, and API testing, • Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows, • Strong knowledge of REST APIs, i ncluding API design, versioning, and integration, with experience using low-code / no-code automation platforms, • Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support, • Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation, • Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management, • Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques, • Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform Team overview You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide. The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work. Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose . You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if , how far, and what next . But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

About The Role FDM is a global business and technology consultancy seeking a Systems Analyst to work for our client within the Insurance sector. This is initially a 6 month contract with very good prospects to extend and will be a Hybrid role that will be based in London. Our client reports that the role will sit within one of four Product Management functions and will be responsible for systems analysis. The position sits within a team that forms part of the organisation’s evolving operating model and is instrumental in modernising ways of working. The role requires a hands-on individual with both technical and analytical capability. Our client highlights that the role will be accountable for delivering the product management vision and associated roadmaps within the assigned Product team, while supporting the full end-to-end product lifecycle. The position will also involve close collaboration with cross-functional teams including Engineering, Architecture, Service Management, and Quality & Technical Assurance within a matrix-structured IT organisation. Responsibilities: • Deliver the product strategy and long-term vision for their products, • Conduct in-depth analysis of existing hardware, software, and IT systems to identify areas for improvement., • Collaborate with engineers, architects and QA to build and integrate new systems., • Develop and present proposals for new or modified systems, including cost-benefit analyses, budgets, and timelines., • Monitor and maintain existing systems, troubleshoot technical issues, and ensure optimal efficiency and uptime, • Provide support and training to users on new or upgraded systems, and create detailed user manuals and documentation, • Identify risks associated with new tools, processes and ways of working and establish procedures to mitigate those risks, • Work closely with management and end-users to define and document system requirements, specifications, and workflows, • Demonstrates a high level of self-awareness through a commitment to continuous, personal improvement and learning, • Demonstrates high personal resilience and ability to adapt to change, • Able to think creatively and innovatively, • Understanding of the way the business works and displays knowledge of the external marketplace, to drive the business forward, • Striving to build key relationships and showing ownership of targets; focusing on results, • Deliver the product strategy in alignment with the Business Portfolio’s overall objectives., • Embrace a culture of product excellence in the Business Portfolio, • Ensure work is completed to the highest quality standards., • Technical Oversight: Provide analytical support to the product team. Ensure the adoption of best practices and the latest technologies. Ensure standardisation, simplification and effectiveness across the application value chain, • Vendor Management:Monitor and review vendor performance against agreed KPIs and metrics. Ensure compliance with industry standards and regulations, • Stakeholder Engagement:Collaborate with key stakeholders, including management, clients, and partners, to understand their needs and ensure successful product outcomes., • Risk Management:Identify and mitigate risks associated with product activities., • Performance Monitoring:Monitor key performance indicators (KPIs) to track the success of product initiatives. Continuously seek opportunities to improve efficiency and effectiveness.About You, • Embrace an inclusive environment that values individual difference to leverage diversity., • Minimum 5 years experience- relevant industry experience in technology roles, with previous experience in a technical analyst position within the insurance or financial services industry., • Problem-Solving – Excellent analytical and problem-solving abilities., • Can work comfortably in a highly collaborative setting., • Can work comfortably with business users, has a positive can-do attitude, open and welcoming to change., • Can quickly form meaningful connections inspiring trust and confidence in others., • Detail and quality oriented, with a customer focus, an exceptionally keen eye for detail and highly organised. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us • Career coaching, mentoring and access to upskilling throughout your entire FDM career, • Assignments with global companies and opportunities to work abroad, • Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field, • Annual leave and work-place pension

IT Support Engineer (Global Law Firm) £30,000 - £35,000 + Company Benefits + Training + Progression + Hybrid + Company Bonus Central London, Hybrid Are you an IT Support Engineer looking to join a global company that offers training and progression opportunities, along with hybrid working after probation to support a better work-life balance? This leading international law firm, with more than 900 lawyers across nine offices in four Continents, advises global corporations, financial institutions, private equity sponsors, investment funds and governments on complex corporate transactions, high-stakes litigation and regulatory matters. Renowned for its strength in private equity, asset management, financial services, healthcare, energy, infrastructure and technology, the firm delivers strategic, commercially focused legal solutions built on decades of cross-border expertise and a reputation for excellence, discretion and client partnership worldwide. In this role, you will provide 1st and 2nd line IT support to the London office, resolving issues efficiently and professionally. You will manage support tickets, deliver remote mobile device support, administer RSA access, and maintain laptops and core systems within a Windows and Microsoft 365 environment. You will act as a key point of contact for technology support, assisting with meeting room setup, hardware deployment and office moves to ensure the smooth running of IT services. This role would suit an IT Support engineer looking to work for a large corporate company with excellent company benefits. The Role: • Provide 1st/2nd line IT support, • Log and manage helpdesk tickets, • Deliver remote support for iPhones and iPads, • Administer RSA and remote access, • Previous IT support experience Keywords: Windows 11, Microsoft 365, Office 365, Active Directory, RSA, Remote Access, iPhone Support, iPad Support, Mobile Device Management, Citrix, Exchange, Outlook, Ticketing System, Technical Support, Desktop Support, Hardware Deployment, PC Reimaging, Hybrid Meetings, Teams, Zoom, Professional Services, Global Firm, Service Desk, ITIL, User Support, Onsite Support If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

IT Support Engineer (MSP / Retail) Waltham Abbey£27,000 + Training + Progression + Company Benefits Are you an IT Support Engineer looking to join a fast-growing, award-winning support company that works with high-end brands? Do you want to join a tight-knit company which offers comprehensive software training way above the fundamentals, a good team culture and have the opportunity to utilize their best in class training suite? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar within an MSP environment that wants to progress their career and work daily with industry experts who will help springboard your career. The job: • Trouble Shooting, • Managing multiple IT Support Tickets, • Ensuring SLAs are met, • IT background, • Good communicator, • Commutable to Loughton

Our client is recruiting for an IT Manager to lead their internal IT function in London. This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security. The Role This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data. Key Responsibilities • Full ownership and management of IT infrastructure and services, • Leading, mentoring, and developing a small IT team, • Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro, • Administration of Linux servers, including scripting, web, file, and directory services, • Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points, • Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP), • Managing Active Directory, VPNs, server/application security, and print services, • Monitoring SLAs and ticketing systems, ensuring service standards are maintained, • Preparing and presenting annual IT budgets and reporting regularly to stakeholders, • Managing service contracts, renewals, and the firm’s asset register, • Providing hands-on support for user issues, practice management systems, and infrastructure, • Being available out of hours in the event of critical IT incidents The Candidate • Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential), • Strong Linux administration and command-line scripting skills (Bash/Python), • Proven networking expertise including SonicWall, Brocade, and Ubiquiti, • Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security, • Working knowledge of Windows 10/11 and Windows Server environments, • Demonstrable experience managing an IT function and reporting to senior stakeholders, • Strong documentation skills and structured approach to infrastructure management, • Flexible, solutions-focused, and confident supporting users at all levels What’s on Offer • Senior leadership role with full responsibility for IT strategy and delivery, • Stable, professional services environment, • Opportunity to modernise and develop infrastructure, • Competitive salary dependent on experience Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Unified Communications Assistant Salary: £34,000 - £41,000Location: Central London (Office-based, 5 days a week) Working hours: shift pattern 35 hrs per week between 7am-7pm, mon-fri Are you passionate about tech, AV systems, and delivering exceptional support? My client is on the lookout for a Unified Communications Assistant to join their dynamic team in the heart of London! This is your chance to be part of a forward-thinking organisation where innovation meets collaboration. If you thrive in a fast-paced environment and love solving technical challenges, this role is for you! What You’ll Be Doing Reporting to the Unified Communications Manager, you’ll play a key role in supporting internal users and clients in high-tech meeting rooms. Your day-to-day will include: • Providing hands-on support for live and hybrid events., • Performing regular checks and maintenance on AV/UC equipment., • Troubleshooting multi-platform technical issues., • Exploring and implementing new Unified Communications solutions., • Participating in exciting project work, including occasional evening/weekend deployments., • Operating and instructing on AV equipment like projectors, microphones, Crestron, Raspberry Pi devices, and more., • Advising on desktop standards and improving technical services., • Managing AV inventory and procurement processes. We’re looking for someone who’s not just technically skilled but also a great communicator and team player. You’ll bring: • Experience with Microsoft Teams (user management, Teams Rooms), basic networking, and SIP protocols., • Strong troubleshooting skills and a broad software application knowledge base., • Familiarity with Windows OS and hardware support., • At least one year of experience operating and maintaining AV equipment., • Excellent written and verbal communication skills. What’s In It For You? My client believes in rewarding talent and supporting your growth. You’ll enjoy: • A competitive salary, reviewed annually., • A generous bonus scheme., • Up to 25 days holiday (rising to 28 with service) + holiday exchange options., • Private medical insurance., • Enhanced parental leave., • Flexible benefits tailored to your lifestyle.

Infrastructure Support Analyst LMS IT Department Salary: £42,159 - £47,071 per annum plus London Allowance £ 5,560 per annum Full-time, permanent London, UK About us The MRC Laboratory of Medical Sciences (LMS) is a biomedical research institute, with a unique computing environment using Windows, Apple and Linux technologies, where scientists and clinicians collaborate to advance the understanding of Biology and its application to medicine. LMS is one of three directly funded MRC Research Institutes and maintains strong links with our partners at Imperial College London and at the Imperial College Healthcare NHS Trust. About the role The successful candidate will join a tight-knit, collaborative team of IT specialists within the LMS Computing Facility. The role primarily involves delivering 3rd line IT infrastructure and user support services to the LMS community. You will heavily contribute to the development, deployment and maintenance of IT technologies that underpin the Computing Facility’s operations. Additionally, you will provide training and guidance to staff on the safe and secure use of hardware and applications. Close collaboration with key stakeholders at Imperial College London (ICL) and Imperial College Healthcare NHS Trust is also an important aspect of this role, supporting the broader mission of the LMS. About You If you’re experienced, highly motivated, hands-on individualwith a drive to succeed and passion for personal development in IT infrastructure and systems aspects of computing, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale servers, storage, HPC and virtualisation technologies supporting cutting-edge scientific equipment and research. What we offer As well as the exciting opportunities this role presents, we also offer defined benefit pension scheme and excellent holiday entitlement (30 days plus 2.5 privilege days & 8 bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits How to apply For full details of this post and to complete an online application, visit and upload your CV, names and contacts of two references, along with a cover letter stating why you are applying for this post (showing evidence against the requirements as per the Job Description and Person Specification). Applications without a cover letter will not be considered. Please quote reference number LMS2783. Closing date: 8 March 2026 Please note that applications may be reviewed by both LMS and Imperial staff

An established EdTech company in West London is expanding its technical support team and looking for an IT Support Engineer who enjoys variety, autonomy, and real face-to-face problem-solving. This is a role for someone who thrives on helping users, keeping systems running smoothly, and representing a trusted brand on client sites across the region. What You’ll Be Doing • Providing 1st/2nd line support to schools and education clients, • Working one week remotely, followed by one week visiting client sites across Berkshire, Buckinghamshire, and London, • Troubleshooting hardware, software, networking, and classroom technologies, • Installing, configuring, and maintaining devices and systems, • Building strong relationships with school staff and acting as a trusted technical advisor, • Escalating complex issues where needed and contributing to continuous service improvement What We’re Looking For • Experience in IT support (1st/2nd line) within MSP, education, or similar environments, • Confident troubleshooting Windows, O365, networks, and common classroom technologies, • Strong communication skills and a calm, solution-focused approach, • Ability to work independently while representing the company professionally on client sites, • Full UK driving licence and willingness to travel across Berks, Bucks, and London What’s On Offer • Competitive salary based on experience, • Mileage and travel expenses covered, • Training and development within a growing EdTech environment, • Supportive team culture with plenty of autonomy, • A role that genuinely mixes remote flexibility with hands-on technical work

Broster Buchanan are partnered with a growing business in the domestic heating and energy industry who are looking for a 1st/2nd line Application Support Analyst to join their IT team in Romford. The role offers genuine progression with hands on development, funded training, and new opportunities as the business continues to grow. The role offers a salary of £35k - £40k and will be based onsite in Romford, with an occasional need to travel to other sites with expenses covered, and an occasional need to work weekends, which will be paid as overtime. This is mainly an office based role, but there is flexibility to work from home where needed.Key Responsibilities: • Provide 1st and 2nd line technical support for software, operating systems, and hardware., • Apply structured troubleshooting methodologies, diagnostic tools, and root-cause analysis to resolve issues efficiently., • Use help-desk or ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs)., • Escalate issues appropriately and follow established incident management and escalation procedures., • Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities., • Create, update, and maintain high-quality support documentation, knowledge base articles, and troubleshooting guides., • Deliver in-person or virtual training sessions (via Teams) to new and existing users, with a focus on business processes, system navigation, and best practices., • Support in-house contract operations for contractors working within the sector, ensuring systems and processes operate smoothly., • Work closely with product development, engineering, and customer success teams to diagnose complex issues, share insights, and support product improvements., • Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance., • Utilise help desk, ticketing, and case management tools to manage support workload., • Support configuration, updates, and usage queries relating to internal platforms and operational systems.Requirements:, • Strong understanding of software, operating systems, and technical troubleshooting processes for 1st and 2nd line issues, • Experience working with ticketing systems, help-desk tools, or incident management platforms., • Proven ability to create and maintain technical documentation or knowledge bases., • Experience delivering user training, both in person and online., • Excellent communication skills, with the ability to explain technical concepts in a clear, user-friendly way., • Ability to multitask, prioritise, and adapt to changing deadlines in a fast-paced environment., • Full UK Driving Licence and own transport, • Experience supporting contractors or operational teams within a similar industry (domestic heating/energy etc) would be highly beneficial, • Familiarity with CRM platforms or workflow management software would be beneficial

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for a C# .NET Software Developer to join our multi-award-winning team and play a pivotal role in the design, development, and maintenance of our software products. The future is looking prosperous and we want you to be part of that. If you are a passionate C# .NET developer (with Blazor experience) and are looking to make a significant impact within a small, talented team, we would love to hear from you! The Role at a Glance: C# .NET Software Developer£45,000 – £65,000 Dependent on ExperienceFull Time - Permanent25 days holiday plus benefitsLocation: fully remote for senior developers / hybrid working (2 days in Sheffield office) for a less experienced developer Culture: Embrace Innovation and ChangeCompany: Award-winning SaaS company & leading provider of vending and coffee management software. Owned by Cantaloupe - 29,000+ customers worldwide Your Background: 4+ years C# .NET. Commercial Blazor experience. SQL Server knowledge. Database Management, Database Design, Problem-Solving, Developing Web Applications, Testing Web Applications. More About Us: We are SB Software, part of Cantaloupe Inc. Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client’s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager even more effective, attracting additional clients, as we expand in the UK and overseas. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. The C# .NET Software Developer role: We are seeking an experienced C# .NET Software Developer with expertise in Blazor to join our small, focused team. This opportunity requires a professional with a strong background in developing robust and scalable web applications. As a key member of our development team, you will report directly to the Head of Development and play a pivotal role in the design, development, and maintenance of our software products. A typical week as a C# .NET Software Developer: • Developing, testing, and maintaining web applications using C# .NET and Blazor.• Contributing to the architecture and design of new and existing applications and• integrated services.• Collaborating with stakeholders to define, design, and ship new features.• Troubleshooting and resolving software defects and issues.• Participating in code reviews to maintain high code quality standards.• Ensuring all code is well-documented and adheres to best practices. What will you bring? • Minimum of 4 years of current / recent professional experience in C# .NET development.• Knowledge of database design and management (SQL Server).• Proven experience with Blazor• Strong understanding of object-oriented programming principles.• Experience with front-end technologies such as HTML, CSS, and JavaScript.• Familiarity with RESTful APIs and web services.• Excellent problem-solving skills and attention to detail.• Ability to work effectively in a small team environment.• Strong verbal and written communication skills. Nice to Haves: • Experience of Devexpress components.• Familiarity with Agile development methodologies.• Experience with Azure or other cloud platforms. Why Join Us? • Competitive salary and benefits package.• Opportunity to work on cutting-edge technologies.• Supportive and collaborative team environment.• Opportunities for professional growth and development.• Flexible working hours and hybrid work options. If you love clean code, smart problem-solving, and working with talented people who care about what they build, we’d love to meet you. Join us and be part of a growing, award-winning SaaS team where your ideas matter and your work makes a difference. Apply today. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Location: Portsmouth (On Site)Competitive Salary & Package (Dependent on Experience) Career Level: Associate Manager (CL8) Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO. The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance to others. o Investigate and help resolve issues on customer’s network and IT environment and using agreed troubleshooting methodologies. o Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. o Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre. o Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. o Participation in the on-call and shift rota, this is an onsite delivery-based role. #LI-EU

Job title: 1st / 2nd Line Support Engineer Location: Chessington - Fully Onsite Salary: £30,000 to £40,000 + Benefits Startdate: ASAP Workinghours: 9:00am to 5:30pm and 8:30am to 5:00pm We are working with a growing Managed Service Provider seeking a motivated 1st / 2nd Line Support Engineer to support their expanding client base. This role will involve a mix of BAU support and project-based work, offering excellent variety and development opportunities. The 1st / 2nd Line Support Engineer will have a proactive, can-do attitude, strong communication skills and a genuine passion for IT. They are looking for someone eager to learn, develop their technical expertise and progress within the business. The 1st / 2nd Line Support Engineer will receive bespoke training, funded training courses and ongoing support, along with clear opportunities to take on greater responsibility and progress both professionally and financially. Essential skills - 1st / 2nd Line Support Engineer: • Active Directory & Entra ID, • Office 365 - MS Teams, SharePoint, Exchange, • Hardware Support - Break fix and printer set ups, • Knowledge of networking principles - DNS, DHCP, VPN, • Knowledge on Firewall, • Knowledge on backups, • Drivers license, • Willing to learn, • Troubleshooting mindset, • Group Policies, • Configured Firewalls and switches, • Intune, • Certifications IT Support / 1st Line Support Engineer / 1st / 2nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst

Our client is recruiting for an IT Manager to lead their internal IT function in London. This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security. The Role This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data. Key Responsibilities • Full ownership and management of IT infrastructure and services, • Leading, mentoring, and developing a small IT team, • Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro, • Administration of Linux servers, including scripting, web, file, and directory services, • Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points, • Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP), • Managing Active Directory, VPNs, server/application security, and print services, • Monitoring SLAs and ticketing systems, ensuring service standards are maintained, • Preparing and presenting annual IT budgets and reporting regularly to stakeholders, • Managing service contracts, renewals, and the firm’s asset register, • Providing hands-on support for user issues, practice management systems, and infrastructure, • Being available out of hours in the event of critical IT incidents The Candidate • Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential), • Strong Linux administration and command-line scripting skills (Bash/Python), • Proven networking expertise including SonicWall, Brocade, and Ubiquiti, • Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security, • Working knowledge of Windows 10/11 and Windows Server environments, • Demonstrable experience managing an IT function and reporting to senior stakeholders, • Strong documentation skills and structured approach to infrastructure management, • Flexible, solutions-focused, and confident supporting users at all levels What’s on Offer • Senior leadership role with full responsibility for IT strategy and delivery, • Stable, professional services environment, • Opportunity to modernise and develop infrastructure, • Competitive salary dependent on experience Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

AV Engineer Location: Central LondonType: PermanentSalary: Up to £45,000 + benefitsHours: 40 hours per week, Monday to Friday The Opportunity We're partnering with a leading global technology services provider to recruit an experienced AV Engineer to support a high-profile financial services environment in Central London. This role is ideal for someone who enjoys hands-on technical work, problem-solving, and working directly with end users in a fast-paced, professional setting. You'll play a key role in ensuring meeting rooms, collaboration spaces, and event areas operate smoothly, providing prompt and effective support when issues arise. The organisation offers a positive team culture, clear development pathways, and a strong emphasis on work-life balance. What You'll Be Responsible For • Delivering day-to-day technical support for audiovisual and video conferencing systems, • Investigating, diagnosing, and resolving faults across AV hardware, software, and control systems, • Supporting audio and video conferencing platforms for both in-room and remote participants, • Carrying out routine maintenance, testing, and system health checks, • Working closely with clients and internal stakeholders to support meetings and live events, • Assisting with AV setup and configuration for office moves, upgrades, and new room buildsWhat We're Looking For, • Solid technical knowledge of AV systems, signal flow, and control platforms such as Crestron, • Hands-on experience supporting Cisco video conferencing and Microsoft Teams / Teams Rooms, • Strong fault-finding skills with the ability to resolve issues efficiently and effectively, • Experience maintaining projectors (LCD/DLP) and supporting broadcast-style AV environments, • Confident communicator, comfortable engaging with senior stakeholders and end users

Employer description: The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration. We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do. About the role: You will join our IT Services team and provide first-line support to colleagues across the organisation. This is an excellent opportunity to gain hands-on experience while working towards a recognised apprenticeship qualification. Responsibilities: • Providing initial triage of service requests and identifying the appropriate IT resources, • Logging, monitoring and tracking incidents through the call management system, • Providing first-line resolution for hardware, software and application issues, • Escalating incidents and service requests in line with service level agreements, • Keeping users informed of progress and ensuring excellent customer service, • Supporting desktop hardware, operating systems and business applications, • Assisting with desktop asset management, • Contributing to service improvement by analysing call trends and identifying recurring issues, • Adhering to IT policies, information security standards and health and safety requirements Desirable skills: • Good communication skills (verbal and written), • Strong customer service skills, • Basic understanding of Microsoft Windows, • Awareness of Microsoft 365 applications, • Problem-solving ability, • Organisational skills and attention to detail, • Basic understanding of computer hardware components, • Interest in IT systems and emerging technologies, • Positive, “can-do” attitude, • Enthusiastic and keen to learn, • Self-motivated and proactive, • Team player, • Reliable and responsible, • Curious and innovative mindset, • Committed to continuous professional development, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours a week. Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Benefits: • Staff discounts on cinema tickets and high street brands, • Professional development and training opportunities, • Cycle to work and corporate eye care schemes, • Life assurance and occupational health support, • Employee assistance programme providing 24/7 support This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs. Potential career pathways include: • Desktop Support Analyst, • IT Support Technician, • Application Support Analyst About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role • To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP., • Duties include:, • Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items., • Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required., • Carry out Active Directory tasks including user accounts, groups and computers., • Develop any relevant documentation for processes or problem and solution insight information, • Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed., • Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM, • Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity., • Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs., • Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience., • Adhere to health and safety guidelines and raise any health and safety concerns., • Liaise with 3rd party suppliers where required., • Undertake any IT projects as required by the IT Manager, • Any other tasks as assigned by the IT Manager., • VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting., • Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement., • Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays, • Maintain daily checks and testing of all Teams rooms, • Build excellent rapport with Customer staff providing encouragement to raise queries, • Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required., • Work with the MSP's management to prioritise business and information needs Salary: £32 - £35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays.

CMS are looking for a Unified Communications Assistant to join the team in London. About the role Reporting to the Unified Communications Manager, you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firm's requirements. In this role, you can expect to get involved in a variety of work including: * Provide technical support and coordination assistance for live and hybrid events. * Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary. * Analyse and resolve client meeting room technical problems involving multiple technologies and platforms. * Explore, test, and implement new Unified Communications solutions and services as required, with the goal of standardisation. * Participate in project work as required, including non-business hour deployments (e.g. nights and weekends) * Operates movie projector, slide projector, television/cablevision, microphones and speakers, Polycom, Crestron, Raspberry Pi devices etc. and instructs others in the operation of such equipment. * Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services. * Maintains inventory of IT and audio-visual equipment. * Adhering to IT processes and procedures. * Performs clerical work necessary to procurement, distribution and storage of audio visual materials. * Ensure that issues and support requests are resolved within defined SLA and providing regular reports and statistics to support this. * Resolve support issues promptly, courteously, and professionally. * Troubleshoot a wide range of technology incidents and problems. About you We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Ideal candidates will have Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skill-set, demonstrable ability to master new software applications and technologies and prior experience with a ticketing system. You will also have solid experience with Windows operating systems and hardware in a computer support related setting and be a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment. To excel in this role you will have excellent written and interpersonal communication skills with a strong dedication to customer service. You must demonstrate consistent commitment to supporting teamwork within the group and be a proactive problem-solver with the ability to work under stress and time pressure. Please note that this role has physical demands such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling and reaching. Occasional pushing/pulling, squatting and climbing. #LI-LM1

Trainee Network Engineer – No Experience Needed Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Network Engineer Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. Train online at your own pace and land your network engineering role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Why Network Engineering Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. This demand translates into strong salaries and long-term job security across industries worldwide. How It Works Step 1: CompTIA A+ Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. Step 2: CompTIA Network+ Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. Step 3: Practical Network Experience You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. Step 4 – Job Placement Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. What You Get • 100% online, self-paced training, • CompTIA A+ and Network+ certifications, • Live labs for practical experience, • 1-on-1 tutor and recruitment support, • Job guarantee – get a job or your money back, • Starting salary of £28,000–£50,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester Ready to Start? If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

First Line Support Engineer / IT Service Desk Technician Join a forward-thinking managed services organisation as a 1st Line IT Support Engineer delivering IT support, troubleshooting and cloud computing solutions. This hybrid role offers exposure to Microsoft Azure, cybersecurity and digital transformation projects. If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a dynamic managed services environment supporting a diverse client base across corporate IT and cloud computing platforms. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st line technical support, troubleshooting Windows and macOS systems, managing user accounts and contributing to cybersecurity best practice. You will work within ITIL-aligned service desk processes. The organisation is seeking a motivated First Line Support Engineer / IT Service Desk Technician who thrives in a fast-paced IT support setting, enjoys continuous learning and is keen to develop Microsoft Azure, Modern Desktop and Intune expertise. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the First Line Support Engineer / IT Service Desk Technician include: • 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents, • Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS, • User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD, • Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems, • Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles, • Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users, • Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives, • Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop CANDIDATE REQUIREMENTS • Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment, • Experience with troubleshooting Windows and macOS operating systems, • Familiarity with ITIL processes and service desk best practice, • Experience with Active Directory and Azure AD user administration, • Microsoft certifications such as AZ-900, MS-900 or SC-900, or willingness to achieve them, • Strong communication skills with the ability to explain technical concepts clearly, • Ability to prioritise workloads and manage incidents in a fast-paced environment, • A proactive approach with a passion for cloud technologies, cybersecurity and continuous learning BENEFITS • Learning and development opportunities including Microsoft certifications and internal and external training, • Career progression opportunities, • 21 days holiday increasing after 3 years of service plus public holidays and Birthday off, • Private healthcare after probation, • 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14439 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Join a rewarding not-for-profit organisation as a 1st / 2nd Line Engineer, supporting technology operations and ensuring seamless IT service delivery. This permanent role is based in London and offers an opportunity to make a positive impact while utilising your technical skills. Client Details This not-for-profit organisation operates within the London area and is recognised for its contributions to its industry. As a medium-sized organisation, they are focused on leveraging technology to enhance their operations and services. Description • Provide first and second-line technical support to staff and stakeholders., • Diagnose and resolve IT issues, ensuring minimal downtime and disruption., • Assist with the installation, maintenance, and troubleshooting of hardware and software., • Collaborate with the wider technology team to deliver IT projects effectively., • Maintain accurate documentation of IT systems and processes., • Monitor and manage system performance, addressing potential issues proactively., • Support the implementation of IT policies and procedures. A successful 1st / 2nd Line Engineer should have: • Proven experience in a similar IT support role within the technology field., • A strong understanding of hardware, software, and networking concepts., • Excellent problem-solving and troubleshooting skills., • The ability to prioritise tasks and work under pressure effectively., • Relevant IT certifications or technical qualifications (preferred)., • Competitive salary ranging from £31,050 to £37,950 per annum., • Comprehensive benefits package (details to be confirmed)., • Permanent position within a respected not-for-profit organisation in London., • Opportunities to enhance your skills and grow within the technology sector.

Trainee Network Admin – No Experience Needed Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Network Admin Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. Train online at your own pace and land your network engineering role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Why Network Administration? Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. This demand translates into strong salaries and long-term job security across industries worldwide. How It Works Step 1: CompTIA A+ Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. Step 2: CompTIA Network+ Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. Step 3: Practical Network Experience You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. Step 4 – Job Placement Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. What You Get • 100% online, self-paced training, • CompTIA A+ and Network+ certifications, • Live labs for practical experience, • 1-on-1 tutor and recruitment support, • Job guarantee – get a job or your money back, • Starting salary of £28,000–£50,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester Ready to Start? If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Trainee Network & Security Engineer – No Experience Needed Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Network & Security Engineer Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. Train online at your own pace and land your network engineering role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Why Network Engineering Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. This demand translates into strong salaries and long-term job security across industries worldwide. How It Works Step 1: CompTIA A+ Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. Step 2: CompTIA Network+ Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. Step 3: Practical Network Experience You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. Step 4 – Job Placement Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. What You Get • 100% online, self-paced training, • CompTIA A+ and Network+ certifications, • Live labs for practical experience, • 1-on-1 tutor and recruitment support, • Job guarantee – get a job or your money back, • Starting salary of £28,000–£50,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester Ready to Start? If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Helpdesk EngineerLocation: London, NW1£25,000 - £30,000 plus payment and support for Microsoft certifications My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They’re known for delivering outstanding service and building long-term relationships with a loyal and varied client base. They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1–2 years’ experience in a helpdesk or IT support rolewithin a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation. This is a client-facing position, where you’ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success. The Helpdesk Engineer Role: As part of a small, close-knit service desk team, you will: • Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools, • Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed, • Log, triage and progress support tickets, resolving issues where possible or escalating appropriately, • Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help, • Carry out 1 st line troubleshooting of hardware, software and user issues, • Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices, • Build and deploy new devices to client environments, • Liaise with 3rd party vendors where required, • Create and maintain clear documentation relating to client systems and processes, • Active Directory administration, • Windows and macOS environments, • Microsoft Office & Microsoft 365 (Email, Teams, SharePoint), • Basic networking concepts (TCP/IP, switches, routers, firewalls), • Confident, personable and approachable , with excellent verbal and written communication skills, • Comfortable speaking to clients at all levels and representing the business professionally, • Passionate about IT and keen to build a long-term career in technical support, • Proactive, enthusiastic and eager to learn from others, • A team player who can also use their own initiative, • Organised, reliable and able to manage multiple tasks at once, • Recently completed an IT apprenticeshipor 1–2 years’ experience in a helpdesk / IT support role within an MSP environment, • IT certifications are preferred but not essential, such as:, • MS-900 / AZ-900, • CompTIA (A+, Network+, etc.) Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

IT Manager – London – 4 month contract – On-Site Our customer is seeking an IT Manager to support a company restructuring process. The role will focus on managing the IT systems for a newly set up business unit with no people management responsibilities and will require the creation and management of new EUC infrastructure as well as Data and Endpoint Migrations. In terms of the environment, you will need to be experienced with G Suite/Google Workspace and Mac devices. The IT Manager is required to be onsite 5 days a week in Central London. Primary day to day responsibilities will for the IT Manager will include: • Previous experience handling IT Hardware and Software life cycles, • Mac OS, • MDM – SimpleMDM, JAMF or similar, • BAU Support of G Suite/Google Workspace and Mac, • Google Workspace: Configuration and Support, • Data Migration/EUC Migrations, Or Tenant-to-Tenant Migrations, • Managing IT and Servers, • Supported, maintained, and enhanced enterprise infrastructure platforms across on-prem and cloud environments Apply now to speak with VIQU IT in confidence about the IT Manager role. Or reach out to Louise Davies via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

This role provides hands-on end user support within a London office while assisting remote users across international locations. You will manage helpdesk activity, deliver AV and meeting room support, deploy hardware and mobile devices, and ensure reliable day-to-day IT operations in a fast-paced, professional environment. Client Details This opportunity is with a well-established organisation within the financial services industry. Description • Provide 1st/2nd and AV/IT support to resolve technical issues efficiently., • Provide end user support for onsite and remote staff, • Operate and manage the helpdesk ticketing system through to resolution, • Deliver IT and AV support for high-profile meetings and clients, • Deploy and administer hardware, software, and mobile devices (iPhone/iPad), • Manage mobile inventory and billing records, • Support joiners and leavers processes, • Set up monitors, workstations, cabling, patching and telephony, • Conduct weekly maintenance of meeting rooms, equipment rooms and IT storage, • Contribute to ad hoc IT projects and BAU support A successful IT Support professional should have: • Minimum 5 years' experience in an IT support environment, • Strong Microsoft Office skills (Word formatting, Excel formulas, data visualisation), • Understanding of data protection and information security principles, • Experience with Active Directory, SCCM, ServiceNow, • Strong knowledge of Microsoft Outlook, Apple iOS, and PC deployment processes, • Basic networking knowledge (cabling, patching, wireless), • Excellent communication and stakeholder support skills, • Strong problem-solving and root cause analysis ability, • Competitive daily rate of £200 - £225 a day inside IR35., • Opportunity to work in the financial services industry., • Experience within a reputable organisation in London.

An established MSP with an impressive client portfolio is looking for a talented IT Service Desk / Helpdesk Analyst to join their team based in Central London - at least 3 days per week in the office. This will be a contract position initially for 2 months and inside IR35.The successful candidate will be tasked with logging and resolving a wide variety of 1st & 2nd line technical tickets for an established client base. Duties will include resolving basic queries such as onboarding / offboarding and permissions up to deployments, networking, security, liaising with 3 rd parties as well as some project work with senior Engineers.We are looking for a candidate with proven helpdesk / service desk experience, ideally in an MSP supporting multiple clients – logging tickets with a high-resolution rate. Some exposure to project work including office relocations, data migrations, booking couriers for client equipment. It is essential to have broad technical knowledge of a wide range of solutions such as ConnectWise, RMM systems (Asio / Addigy), Mac & Windows OS, Active Directory / Azure Active Directory, Virtual machines (Oracle & Hyper-V), Mac & Windows hardware build / deployment, printers / peripherals, cloud services (Microsoft 365, Google Workspace, Dropbox), Microsoft MDM Software (Intune, Addigy, Jamf, Apple Business Manager), Encryption (Bitlocker & FileVault), 2 factor authentication solutions (Duo, Google, Microsoft 365), Anti-virus deployments (Webroot & SentinelOne), email filtering (Proofpoint, Mimecast, Mesh) as well as general networking (IPv4 & DNS). The ideal candidate will also be an IT graduate or have a relevant industry certification (ITIL, MTA, MCSA, MCSE, CCNA or similar), although these are not essential.This IT Service Desk / Helpdesk Analyst role is paying up to £25 per hour depending on experience.

We are currently recruiting on behalf of a leading US law firm, to assist them in their search for a new Technology Support Specialist. This is a full-time, permanent position in their expanding, collaborative London office, to provide desk-side technology customer support, and to assist with broader strategic projects and operational activities. Responsibilities will include: • Monitoring the IT helpdesk ticketing system to ensures requests can be resolved in a timely manner., • Troubleshooting hardware and software issues through deskside support., • Assisting with application support for desktop and mobile devices., • Participating in pre-pilots and reporting findings., • Assisting with physical support for infrastructure., • Creating, editing, and maintaining knowledge base articles., • Adhering to IT policies and procedures and recommending changes., • Collaboratively working with colleagues throughout the firm. Suitable candidates will have attained a technical degree, and have gained prior technical support experience, ideally within a law firm, although professional services environments will also be considered. We are seeking applicants with exemplary prioritisation, communication, and organisation skills. Please do not delay in applying; applications are being welcomed now, for immediate review, in order for the interview process to commence asap. Successful applicants will be contacted by US Law Support and provided with full details.

We are seeking a knowledgeable and proactive Service Desk Engineer to join the technology department within the financial services industry. The role is based in London and will focus on delivering efficient IT support and maintaining system reliability. Client Details This organisation is a prominent player in the financial services industry with a well-established presence in London. It operates as part of a large organisation, offering a professional environment and opportunities for career growth. Description • Provide first-line IT support and resolve technical issues promptly., • Monitor and maintain IT systems to ensure optimal performance and availability., • Assist in the setup, configuration, and maintenance of hardware and software., • Collaborate with other departments to address IT-related requests effectively., • Maintain accurate records of incidents and resolutions using the service desk system., • Escalate unresolved issues to higher-level support teams when necessary., • Contribute to the development of IT policies and procedures. A successful Service Desk Engineer should have: • Relevant qualifications in information technology or a related field., • Experience in providing IT support within the financial services industry., • Strong troubleshooting and problem-solving skills., • Knowledge of hardware and software installation and maintenance., • Ability to work independently and manage multiple tasks efficiently., • Clear communication skills to assist users effectively., • Competitive salary ranging from £54,000 to £66,000 per annum., • Permanent position within the financial services industry., • Opportunity to work in a large organisation in London., • Supportive and professional working environment.

IT Technician / Computer Hardware Engineer to do Field Service EPOS Field Service Engineer Looking for someone confident on PC hardware to undertake swap outs of IT and EPOS equipment (electronic point of sale - till systems) for well-known retail brands across the East side of London area, an ideal home location would be anywhere around in an E, IG or RM Post code. You must have a full manual driver’s licence to apply for this role. A fully expensed company van is provided. You will be required to drive to multiple sites per day, to attend field service calls on the IT and EPOS equipment in the client's customer's stores. Training on EPOS hardware will be given. The role requires work 5 days out of 7 to cover Saturday and Sunday, on 1 in 2 Saturdays, 1 in 3 Sundays. Standard hours 0900 - 17:30, overtime is paid outside of this. Package of £28503 - £30003+ Van + overtime; made up of a Basic salary of £26200 and shift / rotation on call payments of around £953 per annum and either £1350 Outer or £2850 Inner LondonAllowance. You will be the Evening On-Call Engineer, currently 1 week in 6, where you work 12:00 - 20:00 standard hours + emergency on call until 22:00. This is a 40 hours per week full time PAYE contract. For any additional hours worked, overtime is paid at x1.5 Mon - Saturday and x2 Sunday and bank holidays (most Engineers do £3000 per annum in overtime). This is a full-time permanent job with a fully expensed company van (with personal use), pension, paid holiday, and private medical insurance.

A specialist education technology provider supporting schools and Multi-Academy Trusts across the South-East is seeking an IT Support Engineer to be based on-site at a well-established secondary school in Surrey. This organisation delivers modern, enterprise-grade IT infrastructure to the education sector and works closely with leadership teams to ensure reliable, secure and forward-thinking technology environments. Location: Croydon (Site based) Salary: £26,000 – £30,000 DOE + Bens Contract Type: Full Time, Permanent The Role You will act as the dedicated on-site IT Engineer, providing day-to-day user support while administering and maintaining the school’s IT systems and network infrastructure. The schools are investing in modern technologies to support next-generation teaching, offering strong technical exposure in a progressive environment. Key Responsibilities • Provide responsive IT support to teaching and support staff, • Administer and maintain Windows Server (2019/2022/2025) environments, • Support Windows 11 devices and Microsoft 365 services, • Maintain wired and wireless networks, firewalls and filtering systems, • Troubleshoot PCs, laptops, mobile devices and AV equipment, • Keep users informed on issue resolution and system updates Key Attributes • Strong customer service mindset with excellent communication skills, • Logical, methodical and calm under pressure, • Comfortable supporting users at all technical levels, • Professional and personable within a school setting, • Motivated to continue learning and developing skills Experience Required • Experience supporting Windows 11 and Microsoft 365, • Exposure to Windows Server 2019/2022 environments, • Knowledge of networking fundamentals (wired, wireless, firewall basics), • Experience supporting end-user hardware and AV systems, • Must live within commutable distance of Surrey-based site, • Willingness to undergo enhanced DBS clearance

This position presents an outstanding opportunity for you to contribute within a knowledgeable and supportive environment where your technical acumen and interpersonal abilities will be highly esteemed. A collaborative setting, this appointment offers an ideal platform for your continued growth within a respected institution. IT HELPDESK SUPPORT Salary: £220/PD PAYELocation: London This position presents an outstanding opportunity for you to contribute within a knowledgeable and supportive environment where your technical acumen and interpersonal abilities will be highly esteemed. A collaborative setting, this appointment offers an ideal platform for your continued growth within a respected institution. What you'll do: In the capacity of IT Helpdesk Support, you will assume a pivotal function in safeguarding the uninterrupted operation of all installed application hardware and software products. Your daily undertakings will encompass responding efficiently to user enquiries via telephone, offering expert guidance and resolutions that foster optimal customer satisfaction. You will alternate between designated shifts alongside a committed team, thereby ensuring continuous IT support coverage throughout the organisation. By leveraging advanced network management tools, you will proactively oversee system performance and address LAN-related matters before they affect users. Your dedication to clear communication will facilitate effective change management processes whilst your meticulous attention ensures all incidents are thoroughly tracked from inception through resolution. Success in this role is predicated upon your ability to collaborate harmoniously with colleagues, escalate complex issues judiciously, maintain comprehensive documentation in accordance with company standards, and consistently deliver exemplary support that upholds the organisation's reputation for excellence. What you bring:* Demonstrated experience in providing first-line IT helpdesk support within a large-scale or corporate environment where teamwork is paramount.* Proven ability to interpret technical enquiries accurately and resolve them efficiently using refined problem-solving skills in a collaborative context.* Familiarity with help desk network management tools for monitoring LAN-related end user concerns is highly desirable.* Excellent verbal communication skills with the capacity to adapt messaging appropriately for varied audiences whilst remaining polite and considerate at all times.* Experience working within structured shift patterns or willingness to participate in rotating shifts as part of a supportive team ethos.* Ability to adhere rigorously to established methodologies, standards, policies, and procedures with scrupulous attention when documenting incidents or changes.* Track record of escalating unresolved or complex issues appropriately according to organisational protocols in order to preserve service quality.* Commitment to delivering cost-effective solutions that prioritise customer satisfaction without compromising on quality or compliance requirements.* Willingness to contribute constructive feedback and ideas aimed at continually enhancing performance within an inclusive team environment. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

We are seeking a detail-oriented Electronics Technician(Test & Validation) to join our Product Development team. You will be responsible for the end-to-end testing of new Hardware instruments, subassemblies, and accessories. This role bridges the gap between engineering and the customer, ensuring our hardware and "beta" software builds meet rigorous performance and reliability standards. Key Responsibilities * Prototype Validation: Set up and execute comprehensive test protocols for new instruments and electromechanical subassemblies * Software QA: Conduct beta testing on system software; identify, document, and report bugs or functional observations to the development team * Technical Reporting: Analyze test data and produce clear, actionable reports on instrument performance * Laboratory Management: Maintain the instrument showroom and lab environment, ensuring equipment is calibrated, organized, and ready for high-level external presentations Requirements & Qualifications * Background: Experience with mechanical or electromechanical equipment in a manufacturing or R&D environment - would suit a graduate * Education: A degree or equivalent qualification in Mechanical or Electrical Engineering * Technical Skills: Strong diagnostic and fault-finding abilities; general IT skills, MS Office and databases * Core Competencies: High level of precision, excellent interpersonal communication, and a proactive approach to laboratory organization Immediate Start West London, In Office £30-35K DOE Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Responsibilities • Answering calls and responding to tickets from customers., • Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT., • Triage incoming calls and tickets and liaise with the wider IT team to manage escalations., • Provide on-site technical support at clients’ premises where necessary., • Adhere to defined KPIs and meet the expected SLAs., • Consistently contribute to and update documentation., • On-board and off-board users., • Monitor backups daily and report on any issues that arise. Key Skills & Experience • Minimum 1 years’ experience in a Helpdesk IT support environment, • Experience with support of Windows Desktop OS, • Good working knowledge of PC, laptop and printer hardware, • Good working knowledge of the full MS Office suite, • Basic knowledge of IT networking and cabling, • Excellent telephone manner with good interpersonal and communication skills, • Demonstrable problem-solving skills with a logical train of thought Benefits • 28 days holiday (including Bank Holidays), • Paid study leave, • Hybrid working (office-based/remote), • Performance-related bonus scheme (paid twice yearly), • Excellent training and financial support for industry certifications, • Travel pay plus company Oyster card for work-related travel, • Eye test and glasses vouchers, • Company social events, • Comprehensive onsite training and induction, • Smart casual dress code Any experience with the following would be beneficial (although non-essential): • Previous experience in an MSP environment, • Support for VoIP systems, • Office 365 administration, • Support for Mac OSX, • Certifications from Microsoft, CCNA or other relevant IT certifications Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Role: ICT Consultant - 2nd Line Location: West Ham Salary: £24,000 - £31,000 Benefits: • Pension Scheme, • Car scheme, • Cycle scheme, • Eye care scheme, • Mental health first aid, • Employee assistance programme, • Employee recognition scheme This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: • Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions., • Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Freelance Audio Visual Engineer (SC Cleared) Location: UK-wide (various sites)Contract Type: Freelance / ContractClearance Required:Active SC ClearanceRate: Competitive day rate (DOE) About the Opportunity We are seeking an experienced Freelance Audio Visual Engineer with current SC Clearance to support secure AV projects across government, defence, and other sensitive environments. This role is ideal for a proven AV professional who is flexible, reliable, and confident working independently on high-security sites. You will take on a range of installation, service, and support tasks, ensuring AV systems are delivered and maintained to the highest standards while complying with strict security protocols. Key Responsibilities • Deliver installation, integration, testing, and commissioning of AV and VC systems on secure sites, • Provide troubleshooting, diagnostics, and repair of AV equipment, • Perform rack builds, cable work, room fit-outs, and hardware configuration, • Work across platforms including Crestron, Extron, AMX, QSC, Biamp, Shure, Cisco, and MS Teams Rooms, • Follow site policies, security procedures, and documentation requirements, • Collaborate with project managers and technical leads to ensure smooth delivery, • Provide clear reporting and job documentation after each assignmentRequired Skills & Experience, • Active SC Security Clearance (essential - cannot onboard without it), • Proven experience as an AV Engineer (installation, service, or commissioning), • Strong knowledge of corporate, government, or defence AV environments, • Ability to work autonomously and manage time effectively, • Excellent technical troubleshooting skills, • Strong communication and client-facing professionalism, • Own tools, laptop, and transport (preferred)What's on Offer, • Competitive freelance day rates, • Flexible contract assignments, • Work on high-profile, secure programmes, • Opportunities for ongoing project work with a trusted partner

About King's: King’s College London is a world-renowned university that delivers exceptional education and world-leading research. King’s College London’s IT Department is looking for an enthusiastic and motivated apprentice with great communication skills to kick start their IT career, and join us in providing excellent customer service and IT Support for King’s staff and students. You’ll be joining our End User Services Desktop Team, who are the front of house for King’s IT, and support people at all levels of the University. We will provide full training, so previous IT experience is not essential. What the job entails: You’ll become an integral part of our IT HUB & Desktop teams, providing advice and technical assistance to King’s staff and students, both at our onsite TechBars and IT HUB, and via support tickets. Our team supports a range of IT hardware and software including: • Windows and macOS laptops and desktops, • Android and iOS/ iPadOS phones/ tablets, • Microsoft 365 and other specialist software, • Audio visual equipment for teaching and learning Your off the job training will be with QA our Apprenticeship Partner, and will consist of online self study, and online classroom style teaching. A typical day with us will involve assisting King’s staff and students with in person IT support and assistance and working closely with our Desktop Team. This could involve deploying IT hardware to users, working on projects such as office moves, student computing maintenance, or assisting staff and students via support tickets. You will work on an 18 month contract with us while you complete your studies and will have the opportunity to complete two Microsoft Technology Associate (MTA) exams in Cloud and relevant technologies, and your ITIL Foundation Certificate, in addition to the Level 3 Cloud Engineer Apprenticeship. You’ll be responsible for: • Providing technical and customer service support via a rota at campus-based locations, • Processing support tickets assigned to the End User Services team and ensure their timely completion, • Participating in cross team working and training, • Ensuring knowledge and skills are developed on the supported IT infrastructure, • Functioning as an IT ambassador providing advice and knowledge where appropriate, • Contributing actively to the continual service improvement process, • Basic computer literacy, • Basic customer services experience, • Ability to identify and manage priorities, • Excellent written and oral communication skills, • Ability to articulate ideas to both technical and non-technical audiences, • Proactive approach to work, • Ability to set and achieve goals for self within the framework provided, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours per week, 9am – 5pm Benefits: We offer 30 days of annual leave in addition to University Closure days. Find out more about the benefits of joining us here: Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

We’re working with a long-standing client who is looking to add an IT Support Technician to their team, based in Hayes (UB4). We’ve partnered with this company for over six years and placed 46 IT professionals with them. 32 are still there today, which says a lot. They’re ambitious, growing steadily, and they genuinely invest in people who want to develop their careers. They’re an established IT Managed Services provider supporting the Education sector. This role will be based on-site across three schools in Hayes (UB4), all very close to each other. You’ll work closely with the IT Lead, becoming a key part of the local IT team. You will need your own car, as there will be some local travel between the 3 sites (all within a few miles of each other). IT Support Technician – what will you be doing day to day? You’ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school’s systems. It’s a varied role, and you’ll be kept busy with a good mix of support and project work. You’ll be supporting: • Servers and core infrastructure, • Network and Wi-Fi, • End-user devices IT Support Technician – key responsibilities: • Managing incidents and service requests from start to finish, • Troubleshooting desktop and system issues (remote and onsite) within agreed SLAs, • Supporting users with hardware and software queries (ticket, phone, and face-to-face), • Keeping the ticketing system up to date with clear, accurate notes, • Developing your technical knowledge across the technologies the team supports, • Assisting with monitoring and routine maintenance tasks, • Keeping on top of timesheets and internal KPIs, • At least 1 year’s experience in an IT support role, • Experience in a customer-facing environment, • Strong communication skills and confidence supporting users of all technical levels, • Someone proactive who can work independently when needed, • A positive attitude and willingness to learn, • Windows Server, • Active Directory, • Networking and Firewalls, • Azure, • Virtualisation, • Cyber Security

Hours: 8:00am - 16:00pm/9:00am - 17:00pm/ Monday to Friday. *office based 5 days a week Salary: maximum £32,000 per annum + travel expense up to Zone 6 Location: London GlobaI IT company is looking for a IT Helpdesk Engineer. IT Helpdesk Engineer - Principal Accountabilities • Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, ticket system and chat tool., • Manage cases using IT support ticket systems and ensure timely resolution., • Liaise with vendors until case closure., • Perform IT administration and implementation in Windows Server environments and MS365 portal., • Configure IT elements for day-to-day service delivery., • Prepare and kit PCs, mobile devices, and peripherals., • Install software on PCs and mobile devices., • Conduct proof-of-concept and acceptance testing., • Assist with pre-sales and post-sales activities related to helpdesk proposals., • Plan and design enterprise IT environments., • Manage project and service delivery schedules., • Attend customer meetings and maintain strong relationships., • Ensure secure operations and maintain a tidy environment., • Document implementation and modifications., • Prepare detailed reports for customers and management as required., • Provide temporary or long-term onsite support when necessary., • Occasional international travel and early shift coverage or out-of-hours support may be required., • Proven customer service experience., • Maintains strong self-discipline and time management skills to ensure a punctual 8:00 a.m. start time in both office and home., • Familiarity with PC hardware and mobile devices., • Strong knowledge of Microsoft Active Directory and MS365 administration., • Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software., • Certifications in PC, server, network, and ITIL are advantageous., • Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).Business-level written and verbal communication skills in English., • Written and verbal communication skills in Japanese is an advantage., • Strong documentation skills (meeting minutes, work procedures, reports).Excellent time management, reliability, and customer-focused mindset., • Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). MS PL-400 certification preferred. Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Senior Second Line IT Support Technician – macOS focused role?? Mainly home working| ?? Up to £39,000 | �? Mainly remote with some London office presenceRole OverviewSeeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely.Key Responsibilities • Provide second-line technical support via remote tools, email, and telephony, • Act as an escalation point for First Line Support, managing complex incidents end to end, • Troubleshoot and resolve hardware, software, and network issues, • Perform user on-boarding and off-boarding across multiple platforms, • Maintain accurate ticketing and technical documentation, • Work closely with Support Desk Manager and other team members, • Identify and contribute to process and service improvementsTechnical EnvironmentStrong experience is expected in Apple-centric environments, alongside exposure to:, • macOS, iOS, Apple Business Manager, • Windows, Windows Server, Active Directory, • Microsoft 365, Azure, • Google Workspace / Google Cloud, • Cisco Meraki, • JAMF, Kandji, JumpCloud, • Synology, • Adobe Creative CloudCandidate Profile, • Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments, • Strong working knowledge of macOS and Windows, • Confident troubleshooting across desktop, server, and networking environments, • Excellent customer-facing and written and verbal communication skills, • Able to work independently and as part of a support team, • ITIL or similar service management experience desirable, • Degree in IT or related discipline preferred but not essentialWorking Model, • Primarily remote, with customer interaction via remote support tools, • Dedicated home office required, • Hybrid working anticipated, with occasional working in Central London officePackage, • Salary up to £38,000 per annum, • Pension (after 3 months), • Private healthcare (after 6 months), • Staff discounts, • Apple laptop provided, • Training and professional development opportunities, • Birthday leaveEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

1st Line IT Support Engineer Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday–Friday, 08:30–17:30Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs, • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary, • Support service desk processes including Joiners, Movers, and Leavers, • Deliver excellent customer service to all users across the organisation, • Identify opportunities to enhance IT services, tools, and internal processes, • Drive improvements to user experience and service desk performance, • Assist the wider service desk team with troubleshooting, analysis, and issue resolution, • Support end-user training on key platforms and technologies, • Maintain accurate stock levels and asset inventories, • Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience • Experience supporting end users within an IT environment, • Azure and on-prem Active Directory administration, • Windows 10/11 operating system support, • Microsoft 365 / Office 365 user administration, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Hardware and software asset management, • Strong troubleshooting and problem-solving skills, • Right to work in the UK

Job Advert: First Line Support Technician (Level 1 IT Support) Job Title: First Line Support Technician / Helpdesk Technician (Level 1) Location: Office-based in Hook Salary: Competitive – £26,000 – £30,000 per annum (depending on experience) + benefits Job Type: Permanent, Full-time (Possible shift patterns in some environments) Company Overview [Company Name] is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries. Role Purpose As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities • Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs., • Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support., • Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing)., • Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required., • Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation., • User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes., • Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred., • Technical Knowledge: Solid foundational understanding of:, • Windows/macOS operating systems, • Basic networking (IP addressing, Wi-Fi connectivity, DNS basics), • Microsoft 365/Office suite troubleshooting, • Hardware peripherals and basic diagnostics, • Soft Skills: Excellent communication (verbal and written), patience, empathy, and strong customer service orientation – able to explain technical concepts clearly to non-technical users., • Experience: Previous exposure to a helpdesk, call centre, retail IT support, or customer-facing technical role is advantageous but not essential – full training provided., • ITIL Foundation awareness, • Experience with remote support tools, • Willingness to learn and progress to higher-level support roles, • Competitive salary with performance reviews and potential bonuses, • Comprehensive training on HaloITSM and broader IT tools, • Clear career progression opportunities (e.g., to 2nd Line Support), • Pension scheme, generous holiday allowance, and employee perks, • Modern, collaborative team environment in a growing organisation Apply Now Please send your CV

SATCOM Systems Integration Engineer L-Band Satellite Communications | Product Validation & Global Deployment Be the engineer who signs off that satellite terminals are ready for the real world. Before a satcom terminal goes on a vessel, into the field, or onto a global network, someone has to prove it works — not just in theory, but against regulations, operator requirements, and real-world conditions. That someone is this hire. This role sits at the point where RF, embedded systems, software, and compliance all meet. You are the person who makes sure a product is truly ready for market. Why this role stands out • You own system-level validation, not just isolated tests, • Your work directly enables product release and operator approval, • You influence product quality early, not just report problems late, • You work on real satellite communication hardware, not simulations or lab-only projects, • Leading system integration and verification activities for L-Band satcom products, • Designing and executing structured test plans and validation programmes, • Ensuring compliance with regulatory and operator requirements (ETSI, FCC, etc.), • Investigating failures and driving root cause analysis, • Working with RF, hardware, and software teams to improve system performance, • Coordinating specialist and compliance testing with third-party labs, • Satellite or wireless communication systems, • RF/electronics lab environments, • System integration and product validation, • Regulatory or compliance testing, • Python scripting for automation, • Likes understanding how the whole system works, • Enjoys diagnosing tricky technical issues, • Is structured and methodical in testing, • Communicates clearly with cross-functional teams Apply or message directly for a confidential discussion.

Infrastructure Engineer – 6 – month contract – London/Remote – Inside IR35 My client, a global legal organisation, is seeking an Infrastructure Engineer to join a newly established IT Workplace Server team. The role will be primarily focused on BAU server support, alongside involvement in key projects requiring server expertise, including on-premises to cloud migrations. You will be responsible for responding to 3rd line requests that come through during the day and ensure handover to the following team once your shift is complete. Required experience from the Infrastructure Engineer: • Working Hours: Friday – Monday – 12-hour shifts – 4 days per week, • Must have strong experience with Windows Server (2019/2022), • Must have hands-on experience with VMware vSphere., • Solid in-depth knowledge of GPO, DNS, and DHCP., • Must have experience with Dell computer and storage hardware., • Working knowledge of UPS and PDU systems., • An understanding of LAN / WAN technologies., • Experience supporting enterprise server and storage environments., • Exposure to Azure Cloud and/or VMware Cloud Foundation (VCF), • Working knowledge of security protocols and best practices., • Support and maintain Windows Server environments (up to 2019 / 2022), • Manage and support VMware vSphere 8 virtualised infrastructure., • Monitor, administer, and maintain servers within server and communications rooms., • Manage Active Directory, Group Policy, DNS, and DHCP., • Participate in infrastructure upgrades, migrations, and lifecycle management. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Senior Office Technology Specialist (Audio Visual) London | Full-time | Office-based | £70,000 We are working with a leading professional services firm in London to recruit a Senior Office Technology Specialist to act as the senior presence on the firm’s Tech Bar and the primary AV support specialist for the office. This is a highly visible, client-facing role, suited to an experienced senior 2nd line IT professional who is confident supporting partners and senior stakeholders in a live office environment. The role The Senior Office Technology Specialist will sit at the front of office technology support, acting as the go-to escalation point for complex issues and ensuring a consistently high standard of service across the firm. The role combines: • Senior 2nd line deskside and walk-up IT support, • Ownership of the Tech Bar function, • Hands-on AV and meeting room support Key responsibilities • Act as the senior presence on the Tech Bar, providing front-of-house IT support., • Serve as escalation point for junior members of the team., • Provide hands-on AV and meeting room support for client and internal meetings., • Windows 11 rollout, • Laptop refresh programmes, • iPhone rollouts, • Work closely with stakeholders across the business, including partners and senior staff., • Proven experience in a senior 2nd line deskside or end-user IT support role, • Strong experience supporting users face to face in an office environment., • Confident supporting AV systems and live meeting room technology, • Strong Windows and endpoint support background, • Excellent communication skills, with the ability to engage professionally with senior stakeholders., • Calm, pragmatic approach to problem-solving in live environments., • A trusted, visible role with genuine autonomy, • A mix of senior BAU support and project ownership, • Budget for training, certifications, and required equipment., • A professional, collaborative working environment

Our client, a leading and world-renowned US Law Firm is seeking an IT Support Engineer to join their internal IT team, where you will be providing a high level of technical support to internal users within the London office. Due to an exciting phase of growth our client is looking to add an IT Support Engineer to their team. The ideal candidate will have a minimum of 1 years’ experience in a similar IT support role, from any sector, where you are used to acting as the first point of contact for technical issues and user support, providing a high level of 1st Line support across the business. This is the ideal opportunity for someone with a keen interest in IT, with a minimum of 1 years’ commercial experience providing a high level of 1st Line support within a professional, fast-paced environment, looking to progress your career into a world-renowned firm. Key Responsibilities: • Provide a high-level of support for iPhones and iPads, • Meeting room setup including hybrid meetings using both Teams and Zoom, • Log and manage support calls, • Be proactive in resolving technical faults, escalating where necessary, • Supporting with physical office moves, PC reimaging, replacing hardware issues and setting up temporary equipment for staff, • A minimum of 1 years’ experience in a similar Technical Support position where you have provided 1st line help desk support to a range of users, • Windows Server, Windows 11, O365, iManage, Exchange, Outlook experience all advantages, • Experience in providing iOS and Android support, • Excellent communicator, confident liaising with colleagues all levels You will be providing a high level of technical support to users within the office whilst working on a combination of both day-to-day support tasks and project work. CVs are being reviewed, so please apply now for immediate consideration.

Head of Engineering – Remote First UK – Competitive Salary What is in it for you? As a talented Head of Engineering you can expect: • A supportive and adaptive culture, • Access to a structured training and career progression plan, • Opportunities to take the lead on critical projects and enhance your career They are on a mission to simplify compliance and digital transformation in construction. Due to continued growth and demand for their products they now urgently need a Head of Engineering to join their team. This role would suit a Head of Engineering who is accountable for engineering execution, delivery performance, and technical architecture across their software, hardware, and AI platforms. This role is Remote First within the UK. To be a successful, the ideal Head of Engineering candidate will have: · Senior engineering leadership experience in a SaaS, platform, or technology-led environment. · Deep understanding of modern data architectures · Proven track record of leading and scaling teams across multiple technical disciplines. · Comfortable operating at management and board level. If you are an ambitious Head of Engineering hit apply and we will do the rest. Please apply with your CV and we will be in touch for a confidential chat. Noa Recruitment specialise in helping Software and Web Professionals and technical talent find great careers. If this role doesn’t sound like you, but you know a great person who might be interested then please do share these details with them.