SUPPORT TECHNICIAN
2 months ago
London
- Provide technical support and troubleshooting for mobile devices, laptops, and other electronic devices. - Diagnose and repair hardware and software issues on various electronic devices. - Perform routine maintenance and updates on devices to ensure optimal performance. - Assist customers with setup, configuration, and usage of their devices. - Maintain an organized record of all repairs, diagnostics, and parts used. - Stay updated with the latest technological advancements and repair techniques. - Collaborate with other technicians to solve complex technical issues. - Ensure customer satisfaction by providing high-quality, timely repairs and excellent service. - Manage and update the shop’s IT systems, ensuring all equipment is functioning correctly. - Conduct training sessions for staff on new technologies and repair methods. Requirements: - Proven expereice in the similar role - Extensive knowledge of Mobile phone and laptop repair including hardware and software - Ability to work as a team player - Excellent communication skills, ability to multitask, and ability to perform well under pressure
