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Trainee Network Admin – No Experience Needed Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Network Admin Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. Train online at your own pace and land your network engineering role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Why Network Administration? Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. This demand translates into strong salaries and long-term job security across industries worldwide. How It Works Step 1: CompTIA A+ Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. Step 2: CompTIA Network+ Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. Step 3: Practical Network Experience You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. Step 4 – Job Placement Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. What You Get • 100% online, self-paced training, • CompTIA A+ and Network+ certifications, • Live labs for practical experience, • 1-on-1 tutor and recruitment support, • Job guarantee – get a job or your money back, • Starting salary of £28,000–£50,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester Ready to Start? If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

We are currently recruiting on behalf of a leading US law firm, to assist them in their search for a new Technology Support Specialist. This is a full-time, permanent position in their expanding, collaborative London office, to provide desk-side technology customer support, and to assist with broader strategic projects and operational activities. Responsibilities will include: • Monitoring the IT helpdesk ticketing system to ensures requests can be resolved in a timely manner., • Troubleshooting hardware and software issues through deskside support., • Assisting with application support for desktop and mobile devices., • Participating in pre-pilots and reporting findings., • Assisting with physical support for infrastructure., • Creating, editing, and maintaining knowledge base articles., • Adhering to IT policies and procedures and recommending changes., • Collaboratively working with colleagues throughout the firm. Suitable candidates will have attained a technical degree, and have gained prior technical support experience, ideally within a law firm, although professional services environments will also be considered. We are seeking applicants with exemplary prioritisation, communication, and organisation skills. Please do not delay in applying; applications are being welcomed now, for immediate review, in order for the interview process to commence asap. Successful applicants will be contacted by US Law Support and provided with full details.

LondonEnd User Support LeadOverviewA global FTSE250 financial services company (1,500+ users across 60+ locations) is seeking an experienced End User Support Lead to join the EMEA IT team in London. You’ll be a key point of contact for all end user support, ensuring high-quality service delivery and driving continuous improvement across the region.Role & Responsibilities • Lead the End User Support function for EMEA, managing incidents and service requests., • Maintain service standards across all queues, ensuring timely assignment and resolution., • Own and meet KPIs/CSFs aligned with IT strategy., • Mentor, coach and develop the support team; ensure succession plans and training programmes are in place., • Triage, troubleshoot and resolve incidents; collaborate with wider IT teams to manage expectations and deliver solutions., • Maintain clear ticketing and knowledgebase documentation in ServiceNow., • Promote best practice in technology adoption and use., • Identify trends, risks and potential problems with the IT Manager., • Ensure hardware, peripherals and software are operational and well maintained., • Support and champion global IT policies (security, usage, incident management, data handling)., • Act as first point of escalation for EMEA support issues., • Drive service improvement initiatives locally and globally, fostering a culture of learning and knowledge sharing., • 70/30 hands-on vs. leadership responsibilities.Essential Skills & Experience, • Proven experience leading an IT Support or End User Support team., • Strong ServiceNow ITSM knowledge., • Customer-focused with excellent communication and problem solving skills., • Ability to manage high volumes, multitask, and stay calm under pressure., • Self motivated, adaptable and team oriented., • Solid understanding of Microsoft 365, Teams, SharePoint, OneDrive, Exchange., • Active Directory & Azure AD administration skills., • Fast learner with a commitment to continuous development., • Willingness to work outside core hours when required.Desirable, • ServiceNow ITSM, • CUCM, • CCST, • Cisco AMP, • Call centre toolsPackage, • £60–70k base salary, • Up to 20% annual bonus, • Stakeholder pension (up to 10% employer contribution), • Free lunch + subsidised breakfast, • Annual pay review, • Private healthcare, • Comprehensive benefits package

A specialist education technology provider supporting schools and Multi-Academy Trusts across the South-East is seeking an IT Support Engineer to be based on-site at a well-established secondary school in Surrey. This organisation delivers modern, enterprise-grade IT infrastructure to the education sector and works closely with leadership teams to ensure reliable, secure and forward-thinking technology environments. Location: Croydon (Site based) Salary: £26,000 – £30,000 DOE + Bens Contract Type: Full Time, Permanent The Role You will act as the dedicated on-site IT Engineer, providing day-to-day user support while administering and maintaining the school’s IT systems and network infrastructure. The schools are investing in modern technologies to support next-generation teaching, offering strong technical exposure in a progressive environment. Key Responsibilities • Provide responsive IT support to teaching and support staff, • Administer and maintain Windows Server (2019/2022/2025) environments, • Support Windows 11 devices and Microsoft 365 services, • Maintain wired and wireless networks, firewalls and filtering systems, • Troubleshoot PCs, laptops, mobile devices and AV equipment, • Keep users informed on issue resolution and system updates Key Attributes • Strong customer service mindset with excellent communication skills, • Logical, methodical and calm under pressure, • Comfortable supporting users at all technical levels, • Professional and personable within a school setting, • Motivated to continue learning and developing skills Experience Required • Experience supporting Windows 11 and Microsoft 365, • Exposure to Windows Server 2019/2022 environments, • Knowledge of networking fundamentals (wired, wireless, firewall basics), • Experience supporting end-user hardware and AV systems, • Must live within commutable distance of Surrey-based site, • Willingness to undergo enhanced DBS clearance

Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in London Docklands. About the Department/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s. Responsibilities: The Engineer role encompasses elements of 2nd and 3rd line support within a customers location based in Dockside E16, London. You will need to be a seasoned and reliable professional with exceptional support skills to independently support our customer. Primary Role Responsibilities: • Manage and assist with IT service tickets., • Independently resolve tickets and support other engineers ticket work., • High level of technical knowledge in areas key to the company., • Lead / role model -set a positive example in key technical expertise areas., • Write high quality procedures and client communication., • Provide 2nd and 3rd line technical support to clients and Company's staff., • Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution., • Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s., • Arrange for and work with external 3rd party technical support where problems cannot be resolved internally., • Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems., • Be available for ticket escalation and resolution., • IT MSP Experience Essential, • Ability to work in a corporate environment, • Experienced level 3 engineers, • M365 – including complex issues, • Laptop build, • Server 2016/2019 etc Group policy , AD, DNS (all the usual things you would need in business)

Trainee Network & Security Engineer – No Experience Needed Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Network & Security Engineer Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. Train online at your own pace and land your network engineering role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Why Network Engineering Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. This demand translates into strong salaries and long-term job security across industries worldwide. How It Works Step 1: CompTIA A+ Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. Step 2: CompTIA Network+ Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. Step 3: Practical Network Experience You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. Step 4 – Job Placement Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. What You Get • 100% online, self-paced training, • CompTIA A+ and Network+ certifications, • Live labs for practical experience, • 1-on-1 tutor and recruitment support, • Job guarantee – get a job or your money back, • Starting salary of £28,000–£50,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester Ready to Start? If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in London and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician • Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner, • Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents, • Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team, • Logging technical support requests over the telephone or by email, • Using remote control tools and technologies to assist end users as required, • Previous experience in an IT support-related role, • Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware, • Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc)

Role: ICT Consultant - 2nd Line Location: West Ham Salary: £24,000 - £31,000 Benefits: • Pension Scheme, • Car scheme, • Cycle scheme, • Eye care scheme, • Mental health first aid, • Employee assistance programme, • Employee recognition scheme This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: • Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions., • Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

An established MSP with an impressive client portfolio is looking for a talented IT Service Desk / Helpdesk Analyst to join their team based in Central London - at least 3 days per week in the office. This will be a contract position initially for 2 months and inside IR35.The successful candidate will be tasked with logging and resolving a wide variety of 1st & 2nd line technical tickets for an established client base. Duties will include resolving basic queries such as onboarding / offboarding and permissions up to deployments, networking, security, liaising with 3 rd parties as well as some project work with senior Engineers.We are looking for a candidate with proven helpdesk / service desk experience, ideally in an MSP supporting multiple clients – logging tickets with a high-resolution rate. Some exposure to project work including office relocations, data migrations, booking couriers for client equipment. It is essential to have broad technical knowledge of a wide range of solutions such as ConnectWise, RMM systems (Asio / Addigy), Mac & Windows OS, Active Directory / Azure Active Directory, Virtual machines (Oracle & Hyper-V), Mac & Windows hardware build / deployment, printers / peripherals, cloud services (Microsoft 365, Google Workspace, Dropbox), Microsoft MDM Software (Intune, Addigy, Jamf, Apple Business Manager), Encryption (Bitlocker & FileVault), 2 factor authentication solutions (Duo, Google, Microsoft 365), Anti-virus deployments (Webroot & SentinelOne), email filtering (Proofpoint, Mimecast, Mesh) as well as general networking (IPv4 & DNS). The ideal candidate will also be an IT graduate or have a relevant industry certification (ITIL, MTA, MCSA, MCSE, CCNA or similar), although these are not essential.This IT Service Desk / Helpdesk Analyst role is paying up to £25 per hour depending on experience.

We are seeking a detail-oriented Electronics Technician(Test & Validation) to join our Product Development team. You will be responsible for the end-to-end testing of new Hardware instruments, subassemblies, and accessories. This role bridges the gap between engineering and the customer, ensuring our hardware and "beta" software builds meet rigorous performance and reliability standards. Key Responsibilities * Prototype Validation: Set up and execute comprehensive test protocols for new instruments and electromechanical subassemblies * Software QA: Conduct beta testing on system software; identify, document, and report bugs or functional observations to the development team * Technical Reporting: Analyze test data and produce clear, actionable reports on instrument performance * Laboratory Management: Maintain the instrument showroom and lab environment, ensuring equipment is calibrated, organized, and ready for high-level external presentations Requirements & Qualifications * Background: Experience with mechanical or electromechanical equipment in a manufacturing or R&D environment - would suit a graduate * Education: A degree or equivalent qualification in Mechanical or Electrical Engineering * Technical Skills: Strong diagnostic and fault-finding abilities; general IT skills, MS Office and databases * Core Competencies: High level of precision, excellent interpersonal communication, and a proactive approach to laboratory organization Immediate Start West London, In Office £30-35K DOE Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Trainee Network Engineer – No Experience Needed Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Network Engineer Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. Train online at your own pace and land your network engineering role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Why Network Engineering Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. This demand translates into strong salaries and long-term job security across industries worldwide. How It Works Step 1: CompTIA A+ Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. Step 2: CompTIA Network+ Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. Step 3: Practical Network Experience You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. Step 4 – Job Placement Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. What You Get • 100% online, self-paced training, • CompTIA A+ and Network+ certifications, • Live labs for practical experience, • 1-on-1 tutor and recruitment support, • Job guarantee – get a job or your money back, • Starting salary of £28,000–£50,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester Ready to Start? If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

This is a fantastic opportunity for an experienced IT Infrastructure Engineer to join a growing consultancy firm in the North London/Hertfordshire area - in a hybrid role that pays up to £65,000. Working across the entire IT infrastructure, you will get involved with hardware & software deployment, monitoring, security & reporting. To be considered for this position, you will be happy to get involved in all aspects of 3 rd line BAU user & infrastructure support and project work. This role requires solid hands-on experience with: • 3 rd line experience within an MSP, • Expert M365 (CA, Intune, hybrid Exchange, ATP), • Strong troubleshooting methodology, • Azure infrastructure, • Firewalls (Fortinet, SonicWall, Draytek), • Solid PowerShell skills, • Confident communicator at all levels My client is an ambitious and growing consultancy going through continued expansion. If you are an experienced 3rd line IT Support Engineer or IT Infrastructure Engineer with a strong MSP background looking for a new challenge, please send me your CV immediately. Our client is offering a salary of up to £60,000.

Lead Product Development Engineer (Founding Team / Career Progression)Commutable from: West London, Hammersmith, Shepherd's Bush, Ealing, Chiswick, Richmond, Kensington, Fulham.£60,000 + EMI Share Option Scheme + Progression to Engineering Director + Autonomy + Founding Team Status + Innovative Startup Culture + PensionAre you a Product Development Engineer with a "builder" mindset looking to join a high potential startup founded by a world renowned pioneer in mechanical innovation? Do you want to move away from the rigid structures of corporate engineering and into a role where you have the autonomy to solve complex mechanical puzzles, lead technical development from prototype to production, and earn a significant equity stake in the process?On offer is a rare opportunity to be one of the first technical hires in a founding team. This is not a role for someone who wants to stay behind a screen; it is for a creative, hands on engineer who thrives in a fast paced startup environment, enjoys the trial and error of R&D, and has the ambition to grow into an Engineering Director as the company scales.The business was established to develop and manufacture a novel, patented mechanical system. With Proof of Concept working well, they are entering a critical "founding phase." You will be responsible for taking a visionary concept and turning it into a commercial reality, navigating the challenges of iterative design, complex mechanisms, and the establishment of lean manufacturing processes.In this role, you will work directly with the Founder. You will be expected to wear multiple hats- one hour you might be refining CAD data, the next you could be in the workshop manual machining a part or designing the layout for a new production facility. As the business moves toward its initial production goals, you will take the lead in recruiting and mentoring the team that you will eventually manage.The ideal candidate will have a "startup soul"- you are someone who asks "why not?" rather than just "how?", has an aversion to inelegant design, and is comfortable with the ambiguity and excitement of building a brand from the ground up.The Role: • Founding Responsibility: Lead the design, prototyping, and iterative testing of a novel, patented mechanical system., • Hands on Innovation: Use workshop machinery to build and test jigs, fixtures, and specialized components., • Scale up Strategy: Help establish and commission a small scale manufacturing cell in West London., • Compliance & Growth: Manage technical documentation, testing records, and build relationships with key suppliers., • Mechanical Design Expertise: Proficient in CAD (SolidWorks) with a deep understanding of DFM (Design for Manufacture)., • The "Maker" Mindset: Confident workshop user with experience taking physical products from prototype to production., • Startup Grit: Willing to challenge assumptions, work through design failures, and take total ownership of the technical roadmap. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Are you looking for a new exciting opportunity working as an ICT Technician to be based near Stratford? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role • Settle and manage any technical issues that impact the operations by providing efficient technical solutions., • Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations., • 2+ years’ similar experience ideally within education, • Excellent customer service and communication skills, • High level knowledge of common user applications and skilled in using Office 365., • £27,000-£31,000 per annum, depending on experience

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley. This is a full time, fixed term role for 12 months which will be primarily office based. The starting salary is £39,000 - £45,000 depending on experience. The Role: As an IT Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. What we need from you: As an IT Service Local Delivery Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage. We are looking for: • Experience of troubleshooting and demonstrable problem-solving techniques., • A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment., • Ability to be office based and travel between SNG sites as needed, • Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services., • The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations. This role will include travel to our other offices, it is essential that you have a Full Driving Licence and access to your own transport. What we can offer you: As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: • 25 days holiday + bank holidays (plus extra days up to 30)• Buy or sell holiday with our flexible benefits package• 3 paid Wellbeing days + 2 paid volunteering days• Generous matched pension (up to 12%) and life cover at 4x salary• Enhanced maternity, adoption, and paternity pay• Options for private medical, dental, and critical illness cover• Wellbeing discounts, gym memberships, and 24/7 virtual GP access About us: At SNG (Sovereign Network Group) we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.

Employer description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected. Overview:We are now looking for an eager candidate to join us as an apprentice. You will provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. You must be dedicated to learning and delivering the Turn IT On support service in a manner that embraces our company values and culture. Responsibilities: • Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail., • Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation., • Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc)., • Basic experience and knowledge of ICT and technical issues., • Willing and quick to learn new programs or website interfaces., • Flexible and approachable., • Committed to make a positive impact to your end users including teachers and pupils., • Adaptable and able to cope with change including travel to a variety of schools., • Able to work independently and good at planning and organising your own time., • Excellent team player., • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, Monday to Friday, 8am - 4:30pm Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi-vendor, outsourced environment. You will ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed • Proven experience managing end-user workplace services (service desk, devices, telephony, printers, software licensing, etc.), • Experience managing services in multi-vendor, managed service, or outsourced environments, • Strong knowledge of IT asset management best practices, • Excellent stakeholder management and relationship-building skills, • Hands-on experience with ITIL and SIAM frameworks, • Experience in incident, problem, and change management, • Budget and cost allocation experience, • Business-focused, service-driven mindset, • Excellent communication and presentation skills, • Strong documentation and reporting capabilities, • Experience leading teams in a matrix environment, • IT service management (ITIL, SIAM) - Expert, • Incident, problem, and change management - Competent, • Stakeholder engagement & communication - Accomplished, • Service portfolio and catalogue management - Competent, • Budget & financial management - Competent, • Vendor management - Competent, • Hardware & software asset management (full lifecycle) - Competent If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

3rd Line IT Support Engineer - Up to 60K - Hybrid (3 days in office) - Farrindgon, LondonAn exciting new opportunity has become available for a 3rd Line IT Support Engineer within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon. Hybrid working is available with 3 days in office. We are looking for enthusiastic, passionate 3rd Line IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.3rd Line IT Support Engineer experience: Windows Server 2008/2012/2016 Microsoft Office 365 (Email, SharePoint, OneDrive, Compliance) Azure Active Directory Microsoft Intune and Auto Pilot Microsoft SharePoint Online Exchange2007/2010/2013/2016 Server Active Directory, DNS, DHCP and Group Policies Multi-Site VPN and connectivity solutions Networking & Wi-Fi Infrastructure experience Server Virtualisation experience Security, 2FA & Firewalling Backup/DR troubleshooting & management Dell & HP hardware troubleshooting Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met* Experience working within a Managed Service Desk providerWe are not expecting the 3rd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.You will be self motivated 3rd Line IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful 3rd Line IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team.Apply now for immediate consideration for this 3rd Line IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.

Our client is a well established company in its field are currently recruiting an Infrastructure IT Engineer Permanent full time office based Monday to Friday Design, deploy, and manage IT infrastructure systems, including servers, networks, and storage solutions.Monitor and maintain system performance, ensuring high availability and reliability.Implement and manage security measures to protect data and systems.Troubleshoot and resolve hardware and software issues.Collaborate with other IT team members to support various projects and initiatives.Maintain documentation for infrastructure configurations, processes, and procedures.Bachelor's degree in Computer Science, Information Technology, or a related field.3+ years of experience in IT infrastructure engineering or a similar role.Strong knowledge of network protocols, server hardware, and virtualisation technologies.Experience with cloud platforms (e.g., Azure, AWS) and hybrid environments.Proficiency in scripting languages (e.g., PowerShell, Python) for automation a benefit.Excellent problem-solving and analytical skills.Strong communication and teamwork abilities.Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

�? Join Our Team as a Senior IT Engineer (Mac Specialist - FTC)! �? Are you a Mac expert ready to take ownership of a predominantly Apple environment in a fast-paced, creative industry? Our client in the entertainment space is looking for a Senior IT Engineer with strong macOS expertise to lead, optimise, and support their Apple-first ecosystem. Contract Type: Fixed Term Contract (4 Months, potential extension)Salary: £45,000 - £50,000 annually (FTE)Working Pattern: Full Time, Office Based Key Responsibilities: �? Apple & Mac Environment Leadership (Core Focus) Why Join Us? ? Work in a creative, Apple-centric environment? Take ownership of a modern Mac infrastructure? Be part of an innovative entertainment organisation? Make a real impact in a high-visibility role Ready to bring your Mac expertise to the forefront? Apply now and help us power extraordinary experiences! ?? Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client is recruiting for an IT Manager to lead their internal IT function in London. This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security. The Role This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data. Key Responsibilities • Full ownership and management of IT infrastructure and services, • Leading, mentoring, and developing a small IT team, • Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro, • Administration of Linux servers, including scripting, web, file, and directory services, • Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points, • Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP), • Managing Active Directory, VPNs, server/application security, and print services, • Monitoring SLAs and ticketing systems, ensuring service standards are maintained, • Preparing and presenting annual IT budgets and reporting regularly to stakeholders, • Managing service contracts, renewals, and the firm’s asset register, • Providing hands-on support for user issues, practice management systems, and infrastructure, • Being available out of hours in the event of critical IT incidents The Candidate • Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential), • Strong Linux administration and command-line scripting skills (Bash/Python), • Proven networking expertise including SonicWall, Brocade, and Ubiquiti, • Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security, • Working knowledge of Windows 10/11 and Windows Server environments, • Demonstrable experience managing an IT function and reporting to senior stakeholders, • Strong documentation skills and structured approach to infrastructure management, • Flexible, solutions-focused, and confident supporting users at all levels What’s on Offer • Senior leadership role with full responsibility for IT strategy and delivery, • Stable, professional services environment, • Opportunity to modernise and develop infrastructure, • Competitive salary dependent on experience Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

IT Support Engineer (MSP / Retail) Waltham Abbey£27,000 + Training + Progression + Company Benefits Are you an IT Support Engineer looking to join a fast-growing, award-winning support company that works with high-end brands? Do you want to join a tight-knit company which offers comprehensive software training way above the fundamentals, a good team culture and have the opportunity to utilize their best in class training suite? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar within an MSP environment that wants to progress their career and work daily with industry experts who will help springboard your career. The job: • Trouble Shooting, • Managing multiple IT Support Tickets, • Ensuring SLAs are met, • IT background, • Good communicator, • Commutable to Loughton

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role • To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP., • Duties include:, • Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items., • Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required., • Carry out Active Directory tasks including user accounts, groups and computers., • Develop any relevant documentation for processes or problem and solution insight information, • Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed., • Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM, • Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity., • Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs., • Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience., • Adhere to health and safety guidelines and raise any health and safety concerns., • Liaise with 3rd party suppliers where required., • Undertake any IT projects as required by the IT Manager, • Any other tasks as assigned by the IT Manager., • VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting., • Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement., • Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays, • Maintain daily checks and testing of all Teams rooms, • Build excellent rapport with Customer staff providing encouragement to raise queries, • Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required., • Work with the MSP's management to prioritise business and information needs Salary: £32 - £35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays.

Reprographics & IT Support Assistant - Possibly temp - Permanent • Job Type: Part-time (Job Share), • Location: Stratford, • Working Hours: 13.5 hours per week, Thursday and Friday Day-to-day of the role: • Provide the school with a comprehensive reprographics service, including printing, copying, laminating, and binding., • Support staff with reprographics requests in a timely and efficient manner., • Provide first-line IT support, including basic troubleshooting of hardware, software, and classroom technology., • Well-organised with good attention to detail., • Strong communication and interpersonal skills., • Confident using IT systems and office equipment., • Ability to work independently and as part of a team., • Pro rata salary based on part-time hours., • Work during term-time plus 2 additional weeks, allowing for greater work-life balance.

Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you’ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £40k - £44k base plus great benefits Location: Northolt, West London You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2/3 line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? • Ideally you will have experience working in a school/education environment. You’ll have knowledge of switches, virtual and physical server environments and backups. Above all, you’ll be friendly and versatile with the ability to communicate on all levels., • We’re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure., • Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!

Location: Portsmouth (On Site)Competitive Salary & Package (Dependent on Experience) Career Level: Associate Manager (CL8) Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO. The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client. The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance to others. o Investigate and help resolve issues on customer’s network and IT environment and using agreed troubleshooting methodologies. o Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. o Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre. o Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. o Participation in the on-call and shift rota, this is an onsite delivery-based role. #LI-EU

About The Role FDM is a global business and technology consultancy seeking a Systems Analyst to work for our client within the Insurance sector. This is initially a 6 month contract with very good prospects to extend and will be a Hybrid role that will be based in London. Our client reports that the role will sit within one of four Product Management functions and will be responsible for systems analysis. The position sits within a team that forms part of the organisation’s evolving operating model and is instrumental in modernising ways of working. The role requires a hands-on individual with both technical and analytical capability. Our client highlights that the role will be accountable for delivering the product management vision and associated roadmaps within the assigned Product team, while supporting the full end-to-end product lifecycle. The position will also involve close collaboration with cross-functional teams including Engineering, Architecture, Service Management, and Quality & Technical Assurance within a matrix-structured IT organisation. Responsibilities: • Deliver the product strategy and long-term vision for their products, • Conduct in-depth analysis of existing hardware, software, and IT systems to identify areas for improvement., • Collaborate with engineers, architects and QA to build and integrate new systems., • Develop and present proposals for new or modified systems, including cost-benefit analyses, budgets, and timelines., • Monitor and maintain existing systems, troubleshoot technical issues, and ensure optimal efficiency and uptime, • Provide support and training to users on new or upgraded systems, and create detailed user manuals and documentation, • Identify risks associated with new tools, processes and ways of working and establish procedures to mitigate those risks, • Work closely with management and end-users to define and document system requirements, specifications, and workflows, • Demonstrates a high level of self-awareness through a commitment to continuous, personal improvement and learning, • Demonstrates high personal resilience and ability to adapt to change, • Able to think creatively and innovatively, • Understanding of the way the business works and displays knowledge of the external marketplace, to drive the business forward, • Striving to build key relationships and showing ownership of targets; focusing on results, • Deliver the product strategy in alignment with the Business Portfolio’s overall objectives., • Embrace a culture of product excellence in the Business Portfolio, • Ensure work is completed to the highest quality standards., • Technical Oversight: Provide analytical support to the product team. Ensure the adoption of best practices and the latest technologies. Ensure standardisation, simplification and effectiveness across the application value chain, • Vendor Management:Monitor and review vendor performance against agreed KPIs and metrics. Ensure compliance with industry standards and regulations, • Stakeholder Engagement:Collaborate with key stakeholders, including management, clients, and partners, to understand their needs and ensure successful product outcomes., • Risk Management:Identify and mitigate risks associated with product activities., • Performance Monitoring:Monitor key performance indicators (KPIs) to track the success of product initiatives. Continuously seek opportunities to improve efficiency and effectiveness.About You, • Embrace an inclusive environment that values individual difference to leverage diversity., • Minimum 5 years experience- relevant industry experience in technology roles, with previous experience in a technical analyst position within the insurance or financial services industry., • Problem-Solving – Excellent analytical and problem-solving abilities., • Can work comfortably in a highly collaborative setting., • Can work comfortably with business users, has a positive can-do attitude, open and welcoming to change., • Can quickly form meaningful connections inspiring trust and confidence in others., • Detail and quality oriented, with a customer focus, an exceptionally keen eye for detail and highly organised. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us • Career coaching, mentoring and access to upskilling throughout your entire FDM career, • Assignments with global companies and opportunities to work abroad, • Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field, • Annual leave and work-place pension

AV Engineer Location: Central LondonType: PermanentSalary: Up to £45,000 + benefitsHours: 40 hours per week, Monday to Friday The Opportunity We're partnering with a leading global technology services provider to recruit an experienced AV Engineer to support a high-profile financial services environment in Central London. This role is ideal for someone who enjoys hands-on technical work, problem-solving, and working directly with end users in a fast-paced, professional setting. You'll play a key role in ensuring meeting rooms, collaboration spaces, and event areas operate smoothly, providing prompt and effective support when issues arise. The organisation offers a positive team culture, clear development pathways, and a strong emphasis on work-life balance. What You'll Be Responsible For • Delivering day-to-day technical support for audiovisual and video conferencing systems, • Investigating, diagnosing, and resolving faults across AV hardware, software, and control systems, • Supporting audio and video conferencing platforms for both in-room and remote participants, • Carrying out routine maintenance, testing, and system health checks, • Working closely with clients and internal stakeholders to support meetings and live events, • Assisting with AV setup and configuration for office moves, upgrades, and new room buildsWhat We're Looking For, • Solid technical knowledge of AV systems, signal flow, and control platforms such as Crestron, • Hands-on experience supporting Cisco video conferencing and Microsoft Teams / Teams Rooms, • Strong fault-finding skills with the ability to resolve issues efficiently and effectively, • Experience maintaining projectors (LCD/DLP) and supporting broadcast-style AV environments, • Confident communicator, comfortable engaging with senior stakeholders and end users

Your new roleThe Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance.What you'll need to succeed • Previous experience in a Helpdesk/Service Desk environment (including telephone support)., • Strong experience using call logging/ticketing systems., • Solid knowledge of Microsoft Windows 11., • Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation)., • Familiarity with Microsoft Office applications (Word, Excel, PowerPoint)., • Basic understanding of PC hardware setup and configuration., • Experience supporting mobile devices and MDM platforms (Apple & Android)., • Knowledge of Service Desk processes, IT best practices, and customer service standards., • Ability to manage multiple tasks simultaneously within a team environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

This esteemed opportunity invites you to deliver second line technology support within an environment renowned for its supportive and inclusive ethos, where your technical proficiency and interpersonal acumen will be held in high regard. DESKTOP SUPPORT ANALYST (2nd Line) Salary: £35,000 - £40,000Location: London You will assume a pivotal role in ensuring the seamless operation of IT services for a diverse user community, with the flexibility to work both remotely and on-site. What you'll do: You will occupy a central position within the organisation's IT operations. Your daily remit will encompass providing responsive second line assistance for hardware and software concerns across multiple platforms. You will engage directly with end-users both remotely and face-to-face, ensuring their technological requirements are met with patience and understanding. Your duties will extend to managing incidents through the ITSM system; supporting device configuration and troubleshooting using industry-standard tools such as Intune/EntraID, Active Directory, Azure AD, Office 365 suite, Windows Server environments; resolving Exchange Admin Centre issues; as well as diagnosing hardware faults on desktops, laptops, tablets, among others. You will also lend support to office management functions when called upon and may participate in third line or infrastructure projects under supervision. What you bring: At least 2-3 years in a 2nd line support role is vital. You appreciate the significance of precise record-keeping within ITSM systems and take pride in executing administrative responsibilities thoroughly. Your communication style is clear yet empathetic-facilitating effective engagement with colleagues who may be experiencing frustration due to technical difficulties. You value teamwork but are equally adept at assuming responsibility for individual tasks when circumstances require it. A dedication to continuous learning ensures you remain abreast of technological advancements pertinent to the Desktop Support Analyst position. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Responsibilities • Answering calls and responding to tickets from customers., • Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT., • Triage incoming calls and tickets and liaise with the wider IT team to manage escalations., • Provide on-site technical support at clients’ premises where necessary., • Adhere to defined KPIs and meet the expected SLAs., • Consistently contribute to and update documentation., • On-board and off-board users., • Monitor backups daily and report on any issues that arise. Key Skills & Experience • Minimum 1 years’ experience in a Helpdesk IT support environment, • Experience with support of Windows Desktop OS, • Good working knowledge of PC, laptop and printer hardware, • Good working knowledge of the full MS Office suite, • Basic knowledge of IT networking and cabling, • Excellent telephone manner with good interpersonal and communication skills, • Demonstrable problem-solving skills with a logical train of thought Benefits • 28 days holiday (including Bank Holidays), • Paid study leave, • Hybrid working (office-based/remote), • Performance-related bonus scheme (paid twice yearly), • Excellent training and financial support for industry certifications, • Travel pay plus company Oyster card for work-related travel, • Eye test and glasses vouchers, • Company social events, • Comprehensive onsite training and induction, • Smart casual dress code Any experience with the following would be beneficial (although non-essential): • Previous experience in an MSP environment, • Support for VoIP systems, • Office 365 administration, • Support for Mac OSX, • Certifications from Microsoft, CCNA or other relevant IT certifications Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Purpose of the role: This is a National role, reporting into a Senior Analyst within the Innovation and Technology department.The individual will form part of a team of ten supporting 1700+ users Nationwide, ensuring that the business operations run smoothly and escalated Client queries are handled efficiently and effectively. The role is London based and includes some travel to the firm’s regional sites for Helpdesk support, administration and project work. The standard business working hours are 09:30 to 17:30. However, the Helpdesk team operates from 08:00 to 18:00 to ensure coverage for colleagues who start earlier or finish later. To support this, we operate a shift rota. Typically, you will work five consecutive days in the office, followed by five consecutive days from home. Your shift times will vary between 08:00–16:00 and 10:00–18:00. For example, your schedule might look like: Office: Wednesday, Thursday, Friday, Home: Monday, Tuesday Home: Wednesday, Thursday, Friday, Office: Monday, Tuesday Please note that this pattern is subject to change based on team movements, annual leave, project work, and other operational needs. For the first three months of your probation period you will expected to work Mon-Fri in the London office. Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis. In addition, there will be a requirement for weekend work and or overtime. There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm). Responsibilities: Key responsibilities include, but are not limited to: The Junior Analyst role is crucial for supporting the firm's Technology Helpdesk and ensuring smooth operations. This role involves diagnosing and resolving IT issues, advising clients on technology solutions, and participating in national technology projects. • Engage with stakeholders to gather information about their IT needs and challenges., • Clarify the issues clients are facing by asking detailed questions., • Diagnosing the source of users’ IT problems:, • Identify the root cause of IT problems through troubleshooting., • Advising clients on possible solutions, • Recommend effective solutions to resolve users' issues., • Escalating complex problems and making users aware of the impact of this, • Escalate unresolved issues to senior analysts and inform users about the process and impact., • Installing and configuring computer hardware and software for users, • Setting up accounts for new starters and ensuring they can log in and use their equipment, • Create user accounts for various software and ensure new employees can access their systems., • Logging and processing support calls, • Record and manage support tickets, ensuring timely resolution., • Keep up to date with technology trends, • Stay informed about the latest technology trends and advancements. Technical skills, experience & knowledge: • A keen interest in IT, • Willingness to learn, • Team Player, • In-depth knowledge of hardware and software, • Up-to-date knowledge of IT and software trends, • Strong customer service ethos, • Excellent communication skills, • The ability to quickly establish good working relationships with clients, • The ability to work to deadlines and under pressure, • Problem solving attitude, • Analytical mindset Required Skills & Qualifications: • Experience using Windows 11 and O365, • Engaging personality and strong communication skills, • Articulate with an excellent telephone manner, • Lateral thinker, team player, self-starter, and friendly Ideal requirements: • Degree educated, • IT certification, • Has completed an IT Internship or Work Experience About Crowe Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally. Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services. Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other. At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential. Why choose Crowe? At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be. We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities. At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits. We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.

We are looking for a Technical Support Engineer to join a respected independent school in Central London providing first and second line IT support across a modern Microsoft 365 environment while supporting classroom technology and AV systems used in teaching and events. This Technical Support Engineer role offers a varied technical environment and the opportunity to work closely with a collaborative IT team supporting staff and students. £35,000 - £38,000 per annum | London | Permanent Main Responsibilities • Provide first and second line IT support for users across hardware, software and accounts, • Resolve incidents through the helpdesk ticketing system and maintain accurate records, • Support Microsoft 365 applications and user access issues including MFA and password resets, • Troubleshoot Windows, macOS and iOS devices, • Support classroom technology including interactive displays and AV systems, • Assist with AV setup for lessons, events and presentations Skills and Experience Required • Experience in a Technical Support Engineer or IT Support role, • Strong troubleshooting skills across Windows, macOS or iOS devices, • Experience supporting Microsoft 365, • Experience using IT service desk tools, • Strong communication and customer service skills This Technical Support Engineer role offers a great opportunity to join a supportive environment while developing your skills across a modern technology stack. If you are an experienced Technical Support Engineer looking for your next challenge in a collaborative IT environment apply today or get in touch to learn more. GreatFind Recruitment also offers a £200 Amazon voucher referral incentive if you refer someone we successfully place.

Role: 2nd Line Support EngineerLocation: London (Hybrid – 3 Days In-Office Weekly)Salary: £38,000 - £42,000Network IT are supporting a leading organisation seeking a 2nd Line Support Engineer to join their IT & Innovation function. This is an excellent opportunity for an experienced support professional who thrives in a customer-focused environment and enjoys solving complex technical issues that go beyond 1st line capability.You will play a key role in delivering high-quality technical support across hardware, software, and network services, ensuring the organisation remains productive, secure, and resilient. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a proactive, team-oriented approach.Role OverviewAs a 2nd Line Support Engineer, you will be responsible for diagnosing, resolving, and documenting escalated IT issues, working closely with internal teams to minimise downtime and maintain an excellent user experience. You will support a broad technology stack (including M365, AD, InTune, remote management tools, and varied endpoint devices), while helping to drive continuous improvement across the support function.The role includes both remote and in-person support, participation in IT projects, knowledge-base contribution, and maintaining service levels across all support interactions.Key Responsibilities • Provide advanced 2nd line technical support for escalated issues, ensuring timely and effective resolution., • Diagnose and troubleshoot hardware, software, and network problems requiring deeper technical expertise., • Deliver in-person support where required, going directly to users to enhance the support experience., • Install, upgrade, support, administer, and troubleshoot technologies provisioned by IT & Innovation, including supported third-party products., • Manage escalations appropriately, ensuring only well-documented, fully-investigated issues progress beyond 2nd line., • Collaborate with IT teams and stakeholders to understand issues, provide solutions, and support IT-related project activity., • Produce clear, accurate documentation in tickets and knowledge-base materials., • Maintain SLAs and manage workload effectively in a customer-focused environment., • Support urgent and time-critical IT tasks where necessary (e.g., VC support for board meetings)., • Contribute to continuous improvement by identifying recurring issues and supporting the enhancement of support processes.Skills & Experience Required, • Experience in a 1st/2nd line support role., • Strong troubleshooting capability across hardware, software, and networks., • Experience with technologies such as M365, Active Directory, AVD, InTune, Android OS, mobile working, remote management tools, and modern endpoints., • Excellent communication skills, able to explain technical issues to non-technical users., • Strong documentation skills, both in ticketing systems and knowledge-base content., • Ability to collaborate with teams, manage SLAs, and maintain strong working relationships., • Understanding of data protection, cybersecurity, and regulatory compliance., • Full driving licence and ability to travel efficiently where required.

As the Network Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school’s ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school’s IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: • Running the school’s ICT based applications and network infrastructure., • 2nd/3rd line support., • Ensure work is in line with school policies., • Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively., • Take responsibility and line manage the work produced by ICT support staff., • Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems., • Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups., • Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting., • The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team., • Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills., • Has a high level understanding of the responsibilities and requirements of working within a school environment., • Skilled in preforming upgrades to a school IT Network system.

This esteemed opportunity invites you to deliver second line technology support within an environment renowned for its supportive and inclusive ethos, where your technical proficiency and interpersonal acumen will be held in high regard. DESKTOP SUPPORT ANALYST (2nd Line) Salary: £35,000 - £40,000Location: London You will assume a pivotal role in ensuring the seamless operation of IT services for a diverse user community, with the flexibility to work both remotely and on-site. What you'll do: You will occupy a central position within the organisation's IT operations. Your daily remit will encompass providing responsive second line assistance for hardware and software concerns across multiple platforms. You will engage directly with end-users both remotely and face-to-face, ensuring their technological requirements are met with patience and understanding. Your duties will extend to managing incidents through the ITSM system; supporting device configuration and troubleshooting using industry-standard tools such as Intune/EntraID, Active Directory, Azure AD, Office 365 suite, Windows Server environments; resolving Exchange Admin Centre issues; as well as diagnosing hardware faults on desktops, laptops, tablets, among others. You will also lend support to office management functions when called upon and may participate in third line or infrastructure projects under supervision. What you bring: At least 2-3 years in a 2nd line support role is vital. You appreciate the significance of precise record-keeping within ITSM systems and take pride in executing administrative responsibilities thoroughly. Your communication style is clear yet empathetic-facilitating effective engagement with colleagues who may be experiencing frustration due to technical difficulties. You value teamwork but are equally adept at assuming responsibility for individual tasks when circumstances require it. A dedication to continuous learning ensures you remain abreast of technological advancements pertinent to the Desktop Support Analyst position. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Role: IT Manager Location: Northolt Salary: £40,000 - £44,000 Benefits: • Pension Scheme, • Car scheme, • Cycle scheme, • Eye care scheme, • Mental health first aid, • Employee assistance programme, • Employee recognition scheme Our Client is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: • Managing the school's network infrastructure and ICT based applications, • Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups., • Providing technical advice, training and support to staff to enable them to make effective use of systems., • Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner, • Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups., • Line manage and take responsibility for the work of the ICT support staff., • 2nd/3rd line support., • Enforcing and monitoring in line with school policies., • Training of internal staff. Our ideal candidate will have: • A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting., • An exceptional understanding of the requirements and responsibilities of working within the school environment., • Experience in upgrading a school IT Network system., • Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Technician Wandsworth, London £32,500 + 30 days holiday + Bank Holidays + Pension + Life InsuranceExcellent opportunity for an IT Technician looking for a varied, hands-on role within a supportive school environment, where you will play a key part in maintaining and improving day-to-day IT operations.This organisation operates within the education sector and has built a strong reputation for delivering outstanding outcomes within a nurturing and inclusive environment. They are well-established and place a strong emphasis on staff wellbeing, collaboration and long-term development.This role will see you acting as the primary on-site IT support, working closely with the Head of IT and external providers. You will be responsible for handling support requests, maintaining systems and devices, and ensuring the smooth running of classroom and administrative technology across the school.The ideal candidate will have experience providing IT support in a multi-user environment, with knowledge of Microsoft 365 and a broad understanding of both Windows and Apple systems. You will be a strong communicator, comfortable supporting users of varying technical ability, and keen to develop your skills further.This is a fantastic opportunity to join a forward-thinking organisation where you can contribute to IT improvement projects, gain exposure to a wide range of technologies and enjoy a positive, community-focused working environment.The Role: * IT Technician providing first-line and some second-line support across the school * Manage and respond to support requests, troubleshooting hardware, software and connectivity issues * Support Microsoft 365, Active Directory and user account administration * Assist with Apple device management using MDM tools such as Jamf and Apple School Manager * Support classroom and AV technology including iPads, projectors, smartboards and audio systems * Assist with IT setup for school events such as assemblies and performances * Monitor systems, backups and network alerts, escalating issues where required * Maintain IT asset inventory and documentation, supporting hardware lifecycle management * Contribute to IT improvement projects and system upgrades * Onsite role in WandsworthThe Person: * Experience in an IT support or IT Technician role within a multi-user environment * Knowledge of Microsoft 365, Windows and Apple operating systems * Strong troubleshooting skills with a logical and methodical approach * Ability to learn new systems and technologies quickly * Experience within education or a similar environment is desirable * Based within a commutable distance of Wandsworth and happy to work onsiteReference Number: BBBH271344 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: Desktop Support Engineer Salary: up to £150.00 per day (PAYE) =£39,000 per annum Location: The City Job status: temporary agency worker, 6 months contract (rolling contract) Start date: ASAP Shift rota providing cover between 07:00 and 18:00, Monday to Friday. (* 5 days onsite to begin with) International IT company is looking for a 1st & 2nd line desktop support engineer Desktop Support Engineer - Responsibilities: Infrastructure Support: • Provide hands-on and remote 1st and 2nd line technical support for end users across EMEA, covering Windows endpoints, mobile devices (iOS/Android), VDI (Citrix), applications and peripherals., • Carry out routine technical activities including device imaging, build and configuration of workstations, patching, application deployment and basic hardware refreshes., • Perform daily checks on laptops, printers and other critical devices, recording issues accurately and escalating where required, • Collaborate with third-party vendors and resolver groups to troubleshoot and resolve issues effectively, • Administer SCCM (or modern management equivalent), including workstation patching and configuration management., • Maintain accurate asset records, following compliance and security procedures., • Act as a first point of contact at TechBar and via remote channels across EMEA, providing courteous and professional support., • Work with customers, internal service delivery units and suppliers to ensure an appropriate level of service is delivered, meeting target KPIs., • Take ownership of assigned incidents and service requests and maintain timely, accurate updates in the ITSM platform., • Contribute to knowledge articles and documentation under supervision., • Participate in swarming sessions to resolve complex issues collaboratively., • Support training sessions and assist in preparing materials., • Participate in team meetings and Agile ceremonies, sharing ideas for service enhancements, • Identify and propose simple improvements to workflows and processes, to increase efficiency and improve user experience. Desktop Support Engineer - Requirements: • Providing 1st and 2nd line technical support in a corporate environment, • Supporting applications hosted on Citrix, • Customer-facing support, • Strong understanding of Windows desktop environment, • Working knowledge of Office 365, • Working knowledge of Citrix VDI technologies, • Understanding of SCCM or modern endpoint management tools, • Familiarity with mobile platforms (iOS/Android), • Participation in shift rota (07:00–18:00) Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

IT Support Engineer (1st/2nd Line)Permanent | Hybrid (City of London) | £35,000–£40,000Online Gaming & Sports Betting SectorAdvertised by Morgan Spencer Recruitment London – London recruitment consultancy specialists in business services recruitmentAre you a proactive and solutions-driven IT Support Engineer (1st/2nd Line) looking to join a fast-growing, tech-led organisation? We’re working with an innovative online gaming and sports betting company based in the City of London, offering a hybrid working model and the chance to play a key role in delivering exceptional end user support. This is an exciting opportunity to develop your technical skills, contribute to impactful IT projects, and support a dynamic workforce in a modern, forward-thinking environment.Key Responsibilities • Provide high-quality 1st/2nd line IT support across hardware, software and Microsoft 365 applications., • Troubleshoot and resolve desktop, laptop, mobile device and peripheral issues., • Manage Microsoft 365 user administration including Teams, SharePoint, Intune and Outlook., • Support system upgrades, application rollouts and wider IT improvement projects., • Ensure accurate logging and tracking of tickets and resolutions., • Manage onboarding/offboarding tasks, ensuring smooth technical setup for colleagues., • Collaborate with the IT team to maintain a secure, reliable and user-friendly environment., • Contribute ideas to strengthen and streamline IT support processes.Skills & Experience Required, • Experience in a 1st/2nd line IT support or service desk role., • Strong working knowledge of Microsoft 365 administration and troubleshooting., • Confident supporting Windows devices (macOS experience welcome but not essential)., • Strong problem-solving skills and a calm, user-focused approach., • Experience supporting IT projects or assisting with system migrations., • Excellent communication skills and a willingness to learn and grow., • Open to candidates from all backgrounds — transferable skills and potential are valued.4. What’s on Offer, • £35,000–£40,000 salary depending on experience., • Hybrid working from a modern City of London office., • A collaborative, supportive environment within a rapidly growing digital business., • Exposure to interesting projects and genuine development opportunities., • The chance to work at the forefront of online gaming and digital entertainment technology.If you’re an enthusiastic IT Support Engineer looking to build your career within a modern, innovative company, we’d love to hear from you. Apply today through Morgan Spencer Recruitment London, your business services recruitment specialists in Executive & PA, HR & Training, Sales & Marketing and technology support recruitment.Equality, Diversity & Inclusion Morgan Spencer is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity or circumstance.Confidentiality & GDPR All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.Morgan Spencer Limited, registered in England & Wales No: 4254114

MS668 - Front Office Service ManagerLocation: Watford Salary: £70,000 - £80,000 + packageOverview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients.You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice.Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.Duties and Responsibilities: • Manage delivery of front office IT services including end-user support and incident management, • Oversee hardware lifecycle: procurement, deployment, maintenance, and repair, • Manage software licensing, compliance, and asset tracking, • Support mobile devices, telephony, printing, and end-user equipment, • Build strong relationships with stakeholders and align services to business needs, • Manage full service lifecycle from design through to improvement and retirement, • Maintain accurate records across service catalogue, CMDB, and asset repositories, • Ensure smooth transition of new or changed services into operations, • Drive automation and continuous improvement initiatives, • Apply SIAM principles to manage internal teams and external suppliers, • Monitor service performance against SLAs/KPIs and conduct service reviews, • Manage service costs and budgets, ensuring value for money, • Provide performance and financial reporting to stakeholders, • Ensure effective incident resolution and root cause analysis, • Lead service improvements to enhance performance and user experience, • Collaborate with other Service Managers and IT teams for consistency, • Support IT asset audits and ensure compliance with policies, • Experience delivering end-user IT services (service desk, devices, software, etc.), • Experience in multi-vendor or outsourced environments, • Knowledge of IT asset management best practices, • Understanding of ITIL and SIAM frameworks, • Experience in incident, problem, and change management, • Strong stakeholder engagement and communication skills, • Budget and vendor management experience, • Service-driven, business-focused mindset, • Strong organisational and documentation skills, • Security clearance may be required, • Flexible working and travel as needed

Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team on a 12 month initial contract. You will be tasked with, Key Responsibilities: • Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues., • Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality., • Laptop Builds & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings., • Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365., • Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware., • Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations., • Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.

IT Support Engineer – Central London - £35k per annum plus benefits Our client is an IT service provider delivering support and consulting services to professional services clients in the construction sector, with an emphasis on high quality responsive service. Due to continued growth and expansion, we are seeking a dedicated and proactive IT Support Engineer to join their team, providing exceptional in-person technical support to our clients in Central London. Based directly at client offices (primarily in London Bridge or nearby areas), you will be the go-to expert for resolving day-to-day IT issues, ensuring smooth operations in dynamic Windows-based environments. As the sole onsite engineer for your assigned clients, you'll play a crucial role in maintaining their IT infrastructure, fostering strong relationships, and delivering high-quality service that keeps businesses running efficiently. This is an excellent opportunity for a technically skilled professional who thrives in a client-facing role, enjoys problem-solving on the spot, and excels at communicating with non-technical users. Main Responsibilities: • Provide hands-on, in-person IT support to resolve hardware, software, and network issues promptly and effectively., • Manage and troubleshoot Windows networks, including on-premises Active Directory (AD) domains., • Support Microsoft 365 services such as email, OneDrive, SharePoint, and Teams, ensuring seamless integration and user adoption., • Handle day-to-day user queries, from desktop/laptop setups and printer configurations to connectivity problems and software installations., • Perform routine maintenance to prevent downtime and enhance system performance., • Liaise directly with clients to understand their needs, explain technical solutions in simple terms, and build lasting professional relationships., • Escalate complex issues to remote teams, when necessary, while owning the onsite resolution process., • Proven experience as an IT Support Engineer or in a similar onsite support role, with strong expertise in Windows environments and Microsoft technologies., • In-depth knowledge of on-premises AD domains, Microsoft 365 (including Exchange Online, OneDrive, and SharePoint), and common networking principles., • Excellent troubleshooting skills for hardware (desktops, laptops, peripherals) and software issues., • Outstanding interpersonal and communication skills – you'll be working closely with clients, so the ability to explain technical concepts clearly and patiently is essential., • Self-motivated and able to work independently as the sole onsite representative, with a proactive approach to problem-solving. Keywords – IT Support, IT Support Engineer, AD, Active Directory, M365, Exchange Online, OneDrive, SharePoint, Windows, Microsoft 365, hardware, Active Directory (AD) domains, onsite, onsite IT Support, Central London, London Bridge

Are you an experienced Security Engineer with hands on expertise in installing and maintaining CCTV and access control systems? Do you enjoy solving technical challenges, working across diverse sites, and delivering high quality security solutions for clients? If so, this could be the perfect next step in your career. We are a leading security solutions provider seeking a skilled Security Engineer to join our growing technical team. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. As a Security Engineer, you will play an essential role in delivering first class security installations and support services. You will be responsible for deploying, configuring, and maintaining CCTV, access control, and associated security systems across various client sites. Working closely with colleagues from engineering and sales, you will ensure our customers receive reliable, high quality solutions and exceptional service. You will also have opportunities to: -Develop your technical and industry knowledge -Stay current with the latest security technologies -Access continuous learning and development programmes About the Role System Installation: -Install CCTV, intruder alarms, access control, door hardware, mechanical/electrical locking systems, and automatic doors across multiple client environments. Configuration & Testing: -Configure systems, perform functional testing, and ensure all installations operate to the highest standards. Troubleshooting & Fault Resolution: -Diagnose faults and carry out effective corrective actions to restore system functionality. Maintenance & Support: -Perform routine maintenance, upgrades, and ongoing technical support to maximise system uptime and reliability. Collaboration: -Work alongside sales and engineering teams to provide technical insight and ensure effective project delivery. Project Coordination: -Manage day to day tasks across multiple sites, ensuring timely completion and adherence to quality expectations. Customer Service: -Maintain strong client relationships through professional communication and a customer focused approach. Compliance: -Ensure all installations follow industry standards, manufacturer guidelines, and health & safety regulations. Requirements -Strong technical experience with CCTV and access control systems -Understanding of industry standards and best practices -Excellent communication and problem solving abilities -Valid driver’s licence -Willingness to travel across the region -ECS certification

IT Service Delivery Manager Location: Watford (Hybrid: 3 days office / 2 days WFH)Salary: Up to £80,000 + bonusBenefits: Private healthcare, £500 monthly car allowanceHours: 37.5 per week (Mon–Fri) My client is seeking an experienced IT Service Delivery Manager to take ownership of end-to-end IT service delivery across their front office environment. This is a key leadership role responsible for ensuring services consistently deliver business value, operate efficiently, and meet the needs of a fast-paced organisation. You will oversee the full lifecycle of several business-facing services within a multi-vendor, outsourced model—applying strong SIAM, ITIL, and IT Asset Management best practice. A major focus of the role is driving service quality, operational performance, and continuous improvement, while building strong relationships with business stakeholders and internal technology teams. Key Responsibilities Service Leadership & Business Partnership • Build trusted relationships with stakeholders to understand business drivers and ensure IT services support operational performance., • Manage the lifecycle of all front office services: from design to operation and improvement., • Maintain accurate Service Catalogue, CMDB, and hardware/software repositories., • Ensure smooth transition of new or changed services into operations., • Service Desk & end-user support, • Desktop, laptop & tablet provisioning/repair, • Software asset management & licensing, • Mobile phone services, • Peripherals & accessories support, • Printing/scanning services, • Integrate processes across internal teams and external suppliers., • Ensure all vendors adhere to standards and governance frameworks., • Monitor SLAs, KPIs and drive service improvements., • Ensure timely resolution and drive root cause prevention., • Lead initiatives to enhance user experience and service efficiency. Essential Experience: • Strong background managing end-user workplace services (service desk, devices, mobile, printers, software licensing)., • Proven delivery in multi-vendor or outsourced IT environments., • Expertise in IT Asset Management, ITIL and SIAM., • Excellent stakeholder management and communication skills., • Solid experience in incident, problem, and change management., • Comfortable managing budgets and reporting service performance., • Familiarity with front office business processes., • Experience leading operational teams of 6–10 people.

Senior IT Support Engineer London (Office-Based) Monday–Friday, 9:30am–6:00pmA globally established media agency with 1,000+ employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands.This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf.The Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta.This is a fully office-based position to ensure consistent on-site support coverage.Key Responsibilities • Provide 1st/2nd line technical support to internal users, • Configure and deploy hardware for employees and freelancers, • Administer user accounts and access permissions, • Support Apple devices (macOS, iOS, tvOS), • Manage and maintain Google Workspace environment, • Deliver remote support to UK and international teams, • Maintain accurate documentation and improve support processes, • Assist a sister company based within the same London officeTechnical Environment, • Apple macOS & hardware, • JAMF (100 certified minimum; exposure to 200 level desirable), • Google Workspace (Gmail, Drive, Groups, Calendar), • Okta (or similar identity management tools), • CrowdStrike Falcon, • Juniper switching & SonicWall firewalls, • Cisco Meraki access points, • Adobe Creative Cloud, • Video conferencing platforms (Google Meet, Zoom, Microsoft Teams), • Basic Windows supportRequired Experience, • Minimum 2+ years in an IT Support role, • Strong macOS troubleshooting (GUI & terminal), • Experience in fast-paced environments (agency/creative sector advantageous), • Helpdesk/ticketing system experience, • Excellent communication and customer service skills, • Strong organisational and time management abilitiesDesirable Skills, • Advanced JAMF or macOS MDM knowledge, • Shell scripting or automation experience, • Understanding of ISO 27001, SOC II, or similar security frameworks, • Familiarity with ITIL v4 practicesPersonal Attributes, • Proactive and solutions-focused, • Strong sense of ownership and accountability, • Confident communicator with internal stakeholders, • Eager to learn and develop technical skillsBenefits, • 25 days annual leave, • Pension scheme, • Life assurance, • Supportive leadership and collaborative culture, • Friendly, social working environment, • Trusted to work autonomously without micromanagementEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

IT Project Coordinator - 6 month Contract Hybrid 2-3 days per week in the office Central London Our client is hiring an IT Project Coordinator to support the planning, tracking, and delivery of regional IT and business change projects. You'll work closely with a Programme Manager to coordinate activities, maintain documentation, manage RAID items, and support reporting, governance, and financial tracking. The role involves working with cross-functional teams, vendors, and stakeholders to ensure smooth project execution. Skills & Experience • Experience supporting IT or business change projects., • Familiarity with Agile/Waterfall., • Strong organisation, communication, and documentation skills., • Good understanding of IT infrastructure/hardware (desirable)., • Comfortable working across multiple teams and priorities.

QA & Test Engineer - Runtime Assurance SystemsLocation: London (on-site at HQ)Employment Type: Permanent - Full Time? About the company The company is a fast-growing start-up building the Trust Layer for physical AI and autonomous systems - next-generation safety-tech designed to unlock the true benefits of AI for humanity. Its software enables assured, trustworthy deployment of both traditional deterministic autonomy and AI-driven control methods in safety-critical environments, initially focused on aerospace and land domains.? Working culture The company is a fast-growing start-up with ambitious goals, and its culture reflects that. The team is motivated by building meaningful technology, solving hard problems and moving quickly together, embracing collaboration and change as part of start-up life.? Individuals thrive here if they enjoy taking ownership, wearing multiple hats and learning quickly, and are comfortable going beyond core hours when work demands it - not because it is expected every day, but because seeing progress matters. The organisation looks for people who want to be part of something being built from the ground up and who bring commitment, curiosity and teamwork to everything they do.? The role The business is seeking an exceptional QA & Test Engineer to join the engineering team building cutting-edge runtime assurance systems for AI and robotics applications. The role holder will play a vital part in developing and assuring safety-critical embedded software components that underpin the safe and reliable operation of the company's solutions.? Reporting to the CTO, the QA & Test Engineer will lead the design, development and execution of test and verification activities for the runtime assurance platform across multiple hardware architectures and real-time operating systems. The position combines hands-on technical work with significant influence over QA processes, tooling and continuous improvement.? Key responsibilities * Lead the design, development and implementation of embedded software for the runtime assurance platform across various hardware architectures and real-time operating systems.? * Ensure compliance with industry standards, regulations and best practices for safety-critical software development, such as DO-178C, ISO 26262 and IEC 61508.? * Manage build configuration and CI/CD pipelines, using services such as Jenkins, CloudBuild or AWS CodePipeline.? * Develop and maintain Software-in-the-Loop and Hardware-in-the-Loop test environments, including automated deployment across multiple platforms.? * Integrate performance testing techniques across multiple types of simulation (e.g. Gazebo, rosbag-based workflows).? * Collaborate with hardware engineers, systems architects and AI/ML specialists to integrate embedded software and test frameworks into the overall system.? * Participate in code reviews, performance optimisation and comprehensive testing (unit, integration and system level) to maintain high quality standards.? * Develop, implement and execute test strategies and verification activities for safety-critical software, including static and dynamic code analysis using tools such as Rapita RVS, LDRA, VectorCAST or Polyspace.? * Define and maintain test cases, procedures and automation frameworks to ensure consistency and repeatability.? * Support compliance with safety standards (e.g. DO-178C, ISO 26262, IEC 61508, DEF STAN 00-55) through rigorous testing and documentation.? * Lead defect reporting, tracking and resolution through structured QA processes, and prepare and present test results, coverage metrics and assurance evidence for internal and external reviews.? * Contribute to continuous improvement of verification and validation processes, tools and best practices.? Candidate profile * Bachelor's or Master's degree in Computer Science, Electrical Engineering or a related field, or equivalent experience, with a strong focus on embedded systems QA and software development and/or testing.? * Hands-on experience in embedded software testing and QA, with a proven track record in delivering safety-critical systems.? * Solid understanding of software development methodologies such as Agile, Continuous Integration and Test-Driven Development.? * Experience with one or more CI/CD pipeline services (e.g. Jenkins, CloudBuild, AWS CodePipeline).? * Experience with infrastructure and automation techniques (e.g. bash, Python) and source control tools such as Git.? * Experience with at least one automated test framework (e.g. pytest, GoogleTest/gtest).? * Experience developing and executing test strategies and verification activities for safety-critical software, including static and dynamic analysis.? * Strong problem-solving, analytical and debugging skills.? * Excellent communication and collaboration abilities, with the ability to work effectively in cross-functional teams.? Rewards and benefits * Competitive compensation package, dependent on experience.? * Salary sacrifice pension scheme with a 5% matched company contribution.? * Generous holiday allowance.? * EV car scheme and cycle-to-work scheme.? * Additional benefits to be introduced as the company grows.? Candidates will have the opportunity to join a team that is enabling a future in which AI is not only intelligent but also assured, safe and trustworthy.? DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality