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Network Security Engineer – No Experience Needed\n\nFuture-proof your career in Network Security Engineer – starting today.\n\nLooking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech.\n\nThe ITOL Recruit Network Security Engineer Job Programmme is designed to help you move into a high-demand network engineering role, even if you have no prior experience.\n\nTrain online at your own pace and land your network admin role in 1-3 months.\n\nPlease note this is a training course and fees apply\n\nJob guaranteed - complete the programme and get a job or get your money back.\n\nOur candidates earn £28,000-£50,000.\n\nWhy Network Security Engineer\n\nEvery business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently.\n\nThis demand translates into strong salaries and long-term job security across industries worldwide.\n\nHow It Works\n\nStep 1: CompTIA A+\nStart with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments.\n\nStep 2: CompTIA Network+\nDevelop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations.\n\nStep 3: Practical Network Experience\nYou will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role.\n\nStep 4 – Job Placement\nOnce qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering.\n\nWhat You Get\n\n * 100% online, self-paced training\n\n * CompTIA A+ and Network+ certifications\n\n * Live labs for practical experience\n\n * 1-on-1 tutor and recruitment support\n\n * Job guarantee – get a job or your money back\n\n * Starting salary of £28,000–£50,000\n\nWe Get You Hired\n\nWe're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles.\n\nOur job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you.\n\nWe don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back.\n\n“I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester\n\nReady to Start?\n\nIf you want to build technical skills and move into a network-focused role, this programme is designed to get you there.\n\nApply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps

Our client is a well established company in its field are currently recruiting an Infrastructure IT Engineer Permanent full time office based Monday to Friday Design, deploy, and manage IT infrastructure systems, including servers, networks, and storage solutions.Monitor and maintain system performance, ensuring high availability and reliability.Implement and manage security measures to protect data and systems.Troubleshoot and resolve hardware and software issues.Collaborate with other IT team members to support various projects and initiatives.Maintain documentation for infrastructure configurations, processes, and procedures.Bachelor's degree in Computer Science, Information Technology, or a related field.3+ years of experience in IT infrastructure engineering or a similar role.Strong knowledge of network protocols, server hardware, and virtualisation technologies.Experience with cloud platforms (e.g., Azure, AWS) and hybrid environments.Proficiency in scripting languages (e.g., PowerShell, Python) for automation a benefit.Excellent problem-solving and analytical skills.Strong communication and teamwork abilities.Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Senior Office Technology Specialist (Audio Visual) London | Full-time | Office-based | £70,000 We are working with a leading professional services firm in London to recruit a Senior Office Technology Specialist to act as the senior presence on the firm’s Tech Bar and the primary AV support specialist for the office. This is a highly visible, client-facing role, suited to an experienced senior 2nd line IT professional who is confident supporting partners and senior stakeholders in a live office environment. The role The Senior Office Technology Specialist will sit at the front of office technology support, acting as the go-to escalation point for complex issues and ensuring a consistently high standard of service across the firm. The role combines: • Senior 2nd line deskside and walk-up IT support, • Ownership of the Tech Bar function, • Hands-on AV and meeting room support Key responsibilities • Act as the senior presence on the Tech Bar, providing front-of-house IT support., • Serve as escalation point for junior members of the team., • Provide hands-on AV and meeting room support for client and internal meetings., • Windows 11 rollout, • Laptop refresh programmes, • iPhone rollouts, • Work closely with stakeholders across the business, including partners and senior staff., • Proven experience in a senior 2nd line deskside or end-user IT support role, • Strong experience supporting users face to face in an office environment., • Confident supporting AV systems and live meeting room technology, • Strong Windows and endpoint support background, • Excellent communication skills, with the ability to engage professionally with senior stakeholders., • Calm, pragmatic approach to problem-solving in live environments., • A trusted, visible role with genuine autonomy, • A mix of senior BAU support and project ownership, • Budget for training, certifications, and required equipment., • A professional, collaborative working environment

Lead Product Development Engineer (Founding Team / Career Progression)Commutable from: West London, Hammersmith, Shepherd's Bush, Ealing, Chiswick, Richmond, Kensington, Fulham.£60,000 + EMI Share Option Scheme + Progression to Engineering Director + Autonomy + Founding Team Status + Innovative Startup Culture + PensionAre you a Product Development Engineer with a "builder" mindset looking to join a high potential startup founded by a world renowned pioneer in mechanical innovation? Do you want to move away from the rigid structures of corporate engineering and into a role where you have the autonomy to solve complex mechanical puzzles, lead technical development from prototype to production, and earn a significant equity stake in the process?On offer is a rare opportunity to be one of the first technical hires in a founding team. This is not a role for someone who wants to stay behind a screen; it is for a creative, hands on engineer who thrives in a fast paced startup environment, enjoys the trial and error of R&D, and has the ambition to grow into an Engineering Director as the company scales.The business was established to develop and manufacture a novel, patented mechanical system. With Proof of Concept working well, they are entering a critical "founding phase." You will be responsible for taking a visionary concept and turning it into a commercial reality, navigating the challenges of iterative design, complex mechanisms, and the establishment of lean manufacturing processes.In this role, you will work directly with the Founder. You will be expected to wear multiple hats- one hour you might be refining CAD data, the next you could be in the workshop manual machining a part or designing the layout for a new production facility. As the business moves toward its initial production goals, you will take the lead in recruiting and mentoring the team that you will eventually manage.The ideal candidate will have a "startup soul"- you are someone who asks "why not?" rather than just "how?", has an aversion to inelegant design, and is comfortable with the ambiguity and excitement of building a brand from the ground up.The Role: • Founding Responsibility: Lead the design, prototyping, and iterative testing of a novel, patented mechanical system., • Hands on Innovation: Use workshop machinery to build and test jigs, fixtures, and specialized components., • Scale up Strategy: Help establish and commission a small scale manufacturing cell in West London., • Compliance & Growth: Manage technical documentation, testing records, and build relationships with key suppliers., • Mechanical Design Expertise: Proficient in CAD (SolidWorks) with a deep understanding of DFM (Design for Manufacture)., • The "Maker" Mindset: Confident workshop user with experience taking physical products from prototype to production., • Startup Grit: Willing to challenge assumptions, work through design failures, and take total ownership of the technical roadmap. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Field Service Technician (Hardware Break/Fix) – EC London Location: London City EC Skill Level: Level 2 TechnicianStart Date: asapTravel Requirement: Up to 50%+ daily travel Pay : £ Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment. Key Responsibilities • Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware., • Conduct installation, maintenance, and replacement of hardware components., • Respond to customer service requests and technical issues promptly., • Maintain daily communication through phone, email, voicemail, and internal communication tools., • Ensure all administrative tasks and service updates are completed accurately., • Follow best practice standards and operational procedures., • Maintain and manage tools, spare parts, and test equipment., • Utilize escalation and support processes to resolve complex service issues., • Travel extensively to customer locations across assigned regions., • Lift and transport equipment or parts up to 25 kg. Requirements • Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware., • Strong experience with HP and Lenovo hardware break/fix., • Proven ability to troubleshoot hardware issues and resolve customer concerns., • Comfortable working independently in a field-based role., • Ability to travel extensively with extended periods of driving., • Valid driver’s license and good driving record required., • Ability to lift and carry equipment up to 25 kg. Important Note This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

IT Field Engineer (Entry-Level) – £100–£115 per day Full-Time & Part-Time Permanent Roles Available Kickstart Your IT Career with Full Training Provided Are you looking to break into the IT industry but don’t know where to start? We’re recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We’re looking for individuals who are: • Passionate about technology with a desire to build a long-term IT career, • Comfortable travelling to different customer sites (own vehicle required), • Practical and hands-on. DIY or similar experience is a bonus, • Ex-military backgrounds are highly desirable What You’ll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: • Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals, • Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment, • Replacing and upgrading components such as memory, hard drives, screens, and power supplies, • Carrying out routine maintenance and health checks on IT equipment, • Following technical guides and documentation to complete tasks accurately, • Providing clear updates to the IT Support Desk or relevant Cerco contacts, • Keeping customers informed of progress, expected timelines, and issue resolutions, • Working independently on site, managing your time and workload effectively, • Completing basic reporting or job sheets after each visit, • Adhering to field service standards, safety requirements, and professionalism at all times, • Upholding Cerco’s reputation on every assignment through reliable, friendly, and quality service Training (If required) Before starting work, candidates complete our training, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This equips you with the essential knowledge to work confidently and safely in the field. Role Details • Job Types: Full-Time, Part-Time, • Pay: £100–£115 per day, • Work Environment: Field-based (on the road), • Benefits: On-site parking (where available), • Licence Requirement: Full, clean UK driving licence (required), • Enhanced DBS Check (required)

Trainee Network Engineer – No Experience Needed Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Network Engineer Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. Train online at your own pace and land your network engineering role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Why Network Engineering Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. This demand translates into strong salaries and long-term job security across industries worldwide. How It Works Step 1: CompTIA A+ Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. Step 2: CompTIA Network+ Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. Step 3: Practical Network Experience You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. Step 4 – Job Placement Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. What You Get • 100% online, self-paced training, • CompTIA A+ and Network+ certifications, • Live labs for practical experience, • 1-on-1 tutor and recruitment support, • Job guarantee – get a job or your money back, • Starting salary of £28,000–£50,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester Ready to Start? If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Trainee Network Admin – No Experience Needed Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Network Admin Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. Train online at your own pace and land your network engineering role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Why Network Administration? Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. This demand translates into strong salaries and long-term job security across industries worldwide. How It Works Step 1: CompTIA A+ Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. Step 2: CompTIA Network+ Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. Step 3: Practical Network Experience You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. Step 4 – Job Placement Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. What You Get • 100% online, self-paced training, • CompTIA A+ and Network+ certifications, • Live labs for practical experience, • 1-on-1 tutor and recruitment support, • Job guarantee – get a job or your money back, • Starting salary of £28,000–£50,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester Ready to Start? If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Break into IT, for free. Netcom Training's government-funded IT Support course is your fast track into a tech career. In just 12 weeks, you'll gain hands-on skills in hardware, networking, cloud computing and troubleshooting, and walk away with a globally recognised CompTIA Tech+ certification that employers actually look for. Course details • Duration:12 weeks, • Format: Online, live practical workshops, • Setting up and maintaining secure networks, • Configuring desktop and mobile devices, • Applying cloud security and disaster recovery methods, • High-impact employability workshops, • Six months' access to online employability courses Graduates of this course have gone on to interview with our partner employers - including Innosonic Ltd, a national IT services company working with major clients such as Jaguar Land Rover, the NHS and UK universities. Is this for you? To be eligible, you must: • Live in the West Midlands, • Be aged 19 or over, • Earn below £34,194 gross per year, • Not currently be on another government-funded training programme This is a fully government-funded course - there's nothing to pay. Complete the programme and you'll be connected with our network of partner employers looking to hire.

Technical Account ManagerLondon (Hybrid)£55,000 – £65,000 per annum (Dep Exp) + Bonus Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. We are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. Picture customer success - retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves the tech strategy and enjoy acting as a trusted adviser. We are looking for someone with a strong technical foundation who prefers building long-term relationships over fixing service desk tickets. Either:The MSP Veteran: You understand the pace and multi-client environmentORThe Internal IT Professional: You’ve managed IT for a small-to-medium business and are ready to move away from hands-on fixing into a broader, more strategic client-facing role Note: This role is perfect for someone from an agile, SME background. It is not suited for those coming from a rigid, highly siloed "corporate" environment. Key Responsibilities as Technical Account Manager Own the Relationship: Act as the primary technical point of contact for operational and senior stakeholders across your portfolio (8–12 clients)Drive Strategy: Lead monthly and quarterly service reviews (QBRs) and produce technology roadmaps focusing on M365, security, and connectivityManage Risk: Proactively identify infrastructure risks (backups, ageing hardware) and coordinate with internal teams to resolve themMaster Communication: Serve as the calm, professional escalation point for major incidents, keeping clients reassuredWhat You BringTechnical Literacy: A broad understanding of Microsoft 365, endpoints, and security tools. You don't need to be an architect, but you must be able to advise clients credibly Resourcefulness: You thrive in agile environments and can manage roadmaps and risk registers without micromanagement Strategic Mindset: You can translate technical concepts into business benefits for non-technical stakeholders This is not a sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. Please Google "Facilities Management Recruitment" for all our vacancies

About the Role We are working with a highly regarded professional services organisation undergoing significant growth, where technology plays a key role in delivering business success. They are seeking an experienced End User Computing (EUC) Engineer to join their IT team, responsible for delivering a high-quality, secure, and reliable end user experience across the business. This is a hands-on 3rd line role within a fast-paced, client-facing environment. Key Responsibilities • Design, build, and support end user devices (laptops, desktops, mobile devices), • Provide 3rd line support for EUC-related issues, • Manage and support Microsoft 365 services (including OneDrive), • Administer endpoint management tools (Intune, SCCM, Autopilot), • Maintain standard operating environments and device configurations, • Package and deploy applications across the organisation, • Monitor and optimise user experience using DEX tools (e.g. Nexthink), • Develop and maintain PowerShell automation scripts, • Ensure endpoint security, compliance, and best practice standards, • Support Azure Virtual Desktop (AVD) environments and image managementKey Skills & Experience, • Proven experience in an EUC / Desktop Engineering role, • Strong knowledge of Windows 11 & Microsoft 365, • Experience with Intune, SCCM, Autopilot, • Solid understanding of Active Directory & Azure AD, • Experience with application packaging and deployment, • PowerShell scripting for automation, • Mobile Device Management (iOS) experience, • Strong troubleshooting skills across hardware and software, • Experience supporting users in a professional services environment, • Experience with Azure Virtual Desktop (AVD), • Exposure to Digital Employee Experience tools (e.g. Nexthink), • Experience with enterprise laptop environments (Dell/Lenovo), • Knowledge of document management systems (e.g. iManage)Benefits, • Hybrid working (2 days remote, 3 days onsite), • 26 days holiday + option to buy additional days, • Private medical insurance, • Life assurance, • Pension scheme with employer contribution, • Gym / wellbeing benefits, • Season ticket loan, • Bonus schemes and additional perksThe Candidate, • Strong customer-focused mindset, • Confident communicator with a professional approach, • Able to operate effectively in a fast-paced environment

Senior IT Support Engineer London (Office-Based) Monday–Friday, 9:30am–6:00pmA globally established media agency with 1,000+ employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands.This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf.The Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta.This is a fully office-based position to ensure consistent on-site support coverage.Key Responsibilities • Provide 1st/2nd line technical support to internal users, • Configure and deploy hardware for employees and freelancers, • Administer user accounts and access permissions, • Support Apple devices (macOS, iOS, tvOS), • Manage and maintain Google Workspace environment, • Deliver remote support to UK and international teams, • Maintain accurate documentation and improve support processes, • Assist a sister company based within the same London officeTechnical Environment, • Apple macOS & hardware, • JAMF (100 certified minimum; exposure to 200 level desirable), • Google Workspace (Gmail, Drive, Groups, Calendar), • Okta (or similar identity management tools), • CrowdStrike Falcon, • Juniper switching & SonicWall firewalls, • Cisco Meraki access points, • Adobe Creative Cloud, • Video conferencing platforms (Google Meet, Zoom, Microsoft Teams), • Basic Windows supportRequired Experience, • Minimum 2+ years in an IT Support role, • Strong macOS troubleshooting (GUI & terminal), • Experience in fast-paced environments (agency/creative sector advantageous), • Helpdesk/ticketing system experience, • Excellent communication and customer service skills, • Strong organisational and time management abilitiesDesirable Skills, • Advanced JAMF or macOS MDM knowledge, • Shell scripting or automation experience, • Understanding of ISO 27001, SOC II, or similar security frameworks, • Familiarity with ITIL v4 practicesPersonal Attributes, • Proactive and solutions-focused, • Strong sense of ownership and accountability, • Confident communicator with internal stakeholders, • Eager to learn and develop technical skillsBenefits, • 25 days annual leave, • Pension scheme, • Life assurance, • Supportive leadership and collaborative culture, • Friendly, social working environment, • Trusted to work autonomously without micromanagementEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Job Title: IT Operations LeadLocation: London / HybridSalary: £75,000 – £100,000 per annumAbout UsWe’re a growing, technology-driven business where things move quickly and everyone gets stuck in. There’s no heavy hierarchy — just a team of capable people working together to get things done properly. We value people who take ownership, solve problems, and aren’t afraid to roll up their sleeves. If you like being in the detail, making real improvements, and seeing the impact of your work day-to-day, you’ll fit right in.The RoleWe’re looking for an experienced IT Operations Lead who understands the macOS platform as well as Windows to take ownership of our IT environment and help shape how it evolves as we grow.This is a genuinely hands-on role. You’ll be leading from the front — solving problems, improving systems, mentoring others, and setting the standard for how IT should operate.You’ll have the freedom to introduce better ways of working, drive automation, and build a robust, secure, and scalable IT function.What You’ll Be Doing • Owning day-to-day IT operations and ensuring reliability across systems and infrastructure, • Acting as the escalation point across 1st, 2nd, and 3rd line support, • Managing and improving cloud platforms, SaaS tools, and network environments, • Leading troubleshooting and incident response for complex technical issues, • Overseeing onboarding/offboarding, device management, and access controls, • Driving automation and reducing manual processes, • Improving IT processes, documentation, and service quality, • Partnering with the business to deliver practical, effective technology solutions, • Mentoring team members and raising the overall technical standard, • Leading IT projects and continuous improvement initiativesWhat We’re Looking For, • Around 7+ years’ experience in IT support and operations, ideally in financial services or another regulated, fast-paced environment, • Strong experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination, • In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting, • Kandji (Iru) knowledge or similar MDM, • Proven experience managing cloud-based platforms such as Google Workspace and Okta, • Strong networking and security expertise (WLAN, VLANs, firewalls, ACLs, VPNs, switching), • Experience with AWS (preferred) and/or Microsoft Azure, with exposure to Infrastructure-as-Code tools like Terraform, • Experience managing Mobile Device Management (MDM) platforms across desktop and mobile devices, • Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability, • Experience with ITSM/ticketing systems and best practices in service management and reporting, • Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term solutionsLeadership & Approach, • Comfortable taking ownership and making decisions in a fast-moving environment, • Strong communicator who can work across technical teams and the wider business, • Experience mentoring and developing team members, • Someone who leads by example — hands-on, practical, and solutions-focusedWhat You’ll Get, • £75,000 – £100,000 depending on experience, • A high-impact, hands-on role with real ownership, • The opportunity to shape and improve how IT is run, • A team culture focused on delivery, not unnecessary processApply for this role NOW you’re someone who takes pride in doing things properly, enjoys solving problems, and wants to build and improve systems in a meaningful way — we’d like to hear from you. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Are you passionate about technology and eager to support organisations with cutting-edge IT solutions? Do you thrive in dynamic environments where your problem-solving skills make a real difference? Are you looking to advance your career in the IT industry with a forward-thinking organisation? If so, we have an exciting opportunity for you! We are currently seeking a talented and motivated Infrastructure Support to join our vibrant and fast-paced team in Greater London. This is your chance to become part of a leading organisation redefining the future of IT support and infrastructure management. Hours of Work: full time As an Infrastructure Support, you will play a vital role in maintaining and troubleshooting our IT infrastructure, ensuring smooth operation across all systems. Your primary responsibilities will include providing technical assistance to end-users, resolving hardware, software, server, and network issues promptly, and collaborating with various teams to optimise IT services. This role also offers excellent opportunities for professional growth and progression towards senior IT positions. Infrastructure Support Requirements: • Proven experience in IT support or infrastructure roles, • Strong troubleshooting skills across hardware, software, and network systems, • Excellent communication skills and the ability to explain technical issues clearly to non-technical users, • Knowledge of IT service management and ticketing systems, • Competitive salary package commensurate with experience, • Additional benefits include Life Assurance, Pension contributions, Private Medical Insurance, Income Protection, and Critical Illness Cover, • Company Car Scheme and Season Ticket Loan options available, • Access to Gym Membership (Wellhub), Cycle2Work schemes, and an Employee Assistance Programme (EAP) We are a leading organisation in the IT and Internet industry, committed to innovation, excellence, and employee development. Our team is dedicated to delivering outstanding IT solutions and support services to our clients, helping them succeed in an increasingly digital world. If you believe you are the ideal Infrastructure Support and are excited about joining a dynamic organisation, then don’t hesitate—apply now and take the next step in your IT career!

About the Role We're looking for an IT Infrasructre Engineer for a small, collaborative organisation looking for someone to join their close-knit IT team. This is a permanent position, ideal for someone seeking long-term stability and who enjoys working in a smaller, hands-on environment where you can genuinely influence how things are done. In this role, you'll support the delivery of our internal IT services across desktop, server, and cloud environments. You'll act as an all-rounder, working both independently and alongside our MSP. Your day-to-day work will include desktop support, server and cloud administration (Azure, Windows Server, Linux), and involvement in a variety of infrastructure projects such as server upgrades, cloud transformation, Wi-Fi improvements, and network hardware refreshes. We are not looking for a cyber-security specialist - this role is firmly focused on infrastructure, support, and operational IT. Candidate RequirementsEssential * Minimum 4 years' experience in an IT infrastructure or support engineering role. * Comfortable working in a small company environment, contributing across multiple areas. * Strong experience with Windows Server, Windows desktop, and cloud technologies. * Solid understanding of Azure. * Good working knowledge of Linux (Ubuntu preferred). * Strong grounding in networking, virtualisation, and cloud technologies, including Identity & Access Management. * Proficiency with infrastructure automation and scripting. * Excellent communication and problem-solving skills. * Ability to work both independently and collaboratively within a small team. * Background in permanent roles or long-term contracts, demonstrating stability and commitment. Preferred * Experience with: * Windows Server 2019 / 2022 * Windows 11 * Linux Ubuntu 24.02 * Microsoft Azure & Microsoft 365 * Degree in IT / Computer Science. * Cisco CCNP certification. * Azure Security Engineer certification

Job Purpose:This role is responsible for overseeing and enhancing the security of our IT systems, data, and networks. You will conduct regular security audits, assessments, and tests, and identify and resolve any vulnerabilities or breaches.You will also develop and implement security policies, procedures, and standards, and ensure compliance with the relevant laws and regulations, and train and educate employees on the best practices and awareness of IT security. Operating Environment:The role operates within the IT Services Team, The IT Services Team includes specialist staff delivering core outputs that are both external-facing and internal key enablers. Framework & Boundaries: The role is responsible for improving the quality, wellbeing and efficiency of our IT Security. The role has external-facing responsibilities and is required and authorised to act as a representative for the organisation. Key accountabilities:Monitor and Inspect: Regularly monitor the network for security threats or breaches. Policy Development: Develop and implement security policies and procedures to safeguard data and systems. Vulnerability Testing: Perform regular vulnerability testing and risk assessments to identify and mitigate security risks. Incident Response: Investigate security incidents and provide post-event analysis and recommendations. Security Tools Management: Manage and maintain firewalls, intrusion detection and prevention systems, antivirus software, and other security tools. Compliance: Ensure compliance with industry regulations and standards. Training: Train technical and non-technical employees on security protocols, procedures, and best practices. Disaster Recovery: Participate in disaster recovery planning and testing to ensure business continuity in the event of a security incident. Job impact:Risk Mitigation: Implementing robust security measures to significantly reduce the risk of data breaches, cyber-attacks, and other security incidents. Proactive Threat Management: Identifying and addressing vulnerabilities before they can be exploited, thereby enhancing the overall security posture of the organisation. Ensuring that the organisation complies with relevant laws, regulations, and industry standards (e.g., GDPR, HIPAA, PCI-DSS), thereby avoiding legal penalties and enhancing trust with stakeholders. Maintaining a state of readiness for security audits and assessments, ensuring that all security controls and measures are well-documented and effective. Developing and implementing disaster recovery plans to ensure business continuity in the event of a security incident or data loss. Efficiently managing and mitigating the impact of security incidents to minimise downtime and operational disruption. Knowledge and experience:Technical Proficiency: In-depth knowledge of network security software - Meraki Cloud, Cloudflare, Mimecast, encryption technologies, and other security hardware and software tools. Current Trends: Stay current with the latest trends in cybersecurity threats and defence strategies. Problem-Solving: Strong problem-solving skills and the ability to work well under pressure. Communication: Good communication skills to effectively train employees and coordinate with other departments. Functional/technical skills: Firewall Management: Proficiency in configuring and managing firewalls to protect network boundaries. Intrusion Detection/Prevention Systems (IDS/IPS): Experience with IDS/IPS to monitor and respond to potential threats. VPNs and Remote Access: Knowledge of setting up and managing Virtual Private Networks (VPNs) and secure remote access solutions. Patch Management: Ability to manage and deploy security patches and updates to systems and applications. Endpoint Security: Experience with endpoint protection solutions, such as antivirus and anti-malware software. Proficiency in implementing and managing encryption technologies to protect data at rest and in transit. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Field Engineer | London | Field-Based with 2 Days Office | £35,000 - £45,000 (DOE)We're working with a client looking to appoint a hands-on IT Field Engineer to support installations, maintenance, and troubleshooting across multiple client sites, primarily within Central London. This role is well suited to someone practical and reliable, who is confident working independently on-site and as part of a wider technical team. Strong experience with UniFi hardware is essential.Key Responsibilities: • Install, configure, and maintain network infrastructure across multiple sites, • Deliver and support Wi-Fi and internet connectivity solutions, • Configure and troubleshoot UniFi network equipment, • Carry out on-site diagnostics and resolve technical issues efficiently, • Proven experience working with UniFi network equipment (essential), • Strong background in networking, Wi-Fi, and connectivity solutions, • Experience with structured cabling systems, • Ability to troubleshoot effectively in a field-based environment, • Participation in a weekend on-call rota (with additional pay), • Occasional travel outside of London may be required Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Procurement Administrator & Supply Chain Manager Location: North London (Hybrid: 3 days onsite, 2 remote) Reports to: Head of Procurement Company: We are a fast-growing Managed Service Provider delivering enterprise-grade IT support, security, and consulting to UK and global clients across sectors including property, retail, finance, and healthcare. With strong organic growth and ongoing acquisitions, this is an exciting time to join a dynamic and evolving business embracing automation and AI-driven tools. The Role We are looking for an experienced Procurement Administrator with Autotask experience to support the full commercial lifecycle—from quoting and procurement through to billing, provisioning, and audit readiness. This is a critical operational role ensuring accurate billing, effective vendor management, and strong commercial controls while supporting cross-functional teams across Sales, Finance, and Technical Delivery. Key Responsibilities • Manage end-to-end Autotask administration, including opportunities, procurement, contracts, and billing, • Oversee monthly billing cycles and ensure revenue accuracy, • Raise purchase orders and coordinate hardware and service procurement, • Support telecoms provisioning, migrations, and vendor coordination, • Maintain accurate contract, subscription, and licensing records, • Provide procurement and commercial support to client projects, • Align billing data between commercial systems and finance, • Proven experience in Procurement or Commercial Administrationwithin an MSP or IT services environment, • Hands-on experience with Autotask, • Experience managing billing cycles, contracts, and vendor relationships, • Strong attention to detail and numerical accuracy, • Experience with NetSuite, Kaseya Quote Manager, or Office 365 NCE licensing, • Highly organised and able to manage multiple priorities, • Proactive problem-solver with a commercial mindset, • Strong communicator with excellent attention to detail, • Comfortable working in a fast-paced, growing environment

Our client is recruiting for an IT Manager to lead their internal IT function in London. This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security. The Role This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data. Key Responsibilities • Full ownership and management of IT infrastructure and services, • Leading, mentoring, and developing a small IT team, • Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro, • Administration of Linux servers, including scripting, web, file, and directory services, • Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points, • Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP), • Managing Active Directory, VPNs, server/application security, and print services, • Monitoring SLAs and ticketing systems, ensuring service standards are maintained, • Preparing and presenting annual IT budgets and reporting regularly to stakeholders, • Managing service contracts, renewals, and the firm’s asset register, • Providing hands-on support for user issues, practice management systems, and infrastructure, • Being available out of hours in the event of critical IT incidents The Candidate • Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential), • Strong Linux administration and command-line scripting skills (Bash/Python), • Proven networking expertise including SonicWall, Brocade, and Ubiquiti, • Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security, • Working knowledge of Windows 10/11 and Windows Server environments, • Demonstrable experience managing an IT function and reporting to senior stakeholders, • Strong documentation skills and structured approach to infrastructure management, • Flexible, solutions-focused, and confident supporting users at all levels What’s on Offer • Senior leadership role with full responsibility for IT strategy and delivery, • Stable, professional services environment, • Opportunity to modernise and develop infrastructure, • Competitive salary dependent on experience Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below:Lorenz Pasch - Hays Recruitment: My mobile number and email address are available on my LinkedIn profile. This role requires hands-on experience in CMDB and IT asset management within structured IT service environments. You must be able to demonstrate: • Proven experience managing CMDB data (Configuration Items, relationships, and integrity), • Strong understanding of IT Asset Management lifecycle (hardware, software, cloud), • Experience supporting Change Management with impact and dependency analysis, • Familiarity with ITIL practices (Configuration, Asset, Change Management) A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This position is responsible for ensuring the accuracy, integrity, and governance of configuration and asset data across a complex technology environment.You will play a critical role in supporting Change Management, providing reliable configuration insights, impact assessments, and asset lifecycle transparency to enable informed decision-making. What You'll OwnCMDB Governance & Data Integrity: Maintain accurate, complete, and reliable configuration data, ensuring CIs are correctly identified, related, and managed.Configuration Management Standards: Define and enforce configuration policies, data models, and governance frameworks.Asset Lifecycle Management: Manage IT assets from procurement through to retirement, ensuring accurate tracking and compliance.Change Impact Analysis: Support Change Management by providing dependency mapping, impact analysis, and risk insights.Data Quality & Audit Support: Track data quality KPIs, support audits, and ensure compliance with internal and regulatory standards.Continuous Improvement: Identify data gaps and drive improvements in CMDB and asset management processes, including automation initiatives.Stakeholder Engagement: Act as a key interface across Change, IT Operations, Engineering, and Service teams. What We're Looking For • Experience in Configuration Management / CMDB / IT Asset Management, • Strong understanding of CI relationships and dependency mapping, • Experience supporting Change Management processes, • Strong analytical and data quality mindset, • Experience with ITSM platforms (ServiceNow preferred), • Impact: Direct influence on service stability and change success, • Visibility: Work across engineering, operations, and change functions, • Ownership: Manage critical configuration and asset data foundations

Senior Associate - Systems (IT Support) Location: West LondonSalary: £27,500 per annumContract: 12-Month Fixed-Term ContractWorking Model: Fully Office-Based Overview We are seeking a Senior Associate - Systems (IT Support) to join a busy banking environment on a 12-month FTC. This role will support the smooth running of the Systems function, providing first and second-line IT support to users across the business while liaising with offshore teams and third-party vendors. This is a great opportunity for someone with hands-on IT support experience looking to gain exposure within a structured and fast-paced organisation. Key Responsibilities * Provide L1/L2 IT support across desktop, applications, and network issues * Support system administration tasks including software installation, patching, O365, antivirus updates, and user access issues * Troubleshoot and resolve issues relating to core banking applications and general IT systems * Monitor and manage network connectivity and infrastructure issues * Provide on-site and remote support to users across branches * Configure and support VPN laptops and remote access solutions * Manage network printers and liaise with external vendors * Maintain and update the IT asset register * Support hardware troubleshooting, system backups, and configuration issues * Assist with audit, compliance, and vulnerability remediation (VA/PT closure) * Manage and resolve tickets within agreed timelines (RMS system) * Liaise with offshore support teams for issue resolution * Maintain accurate documentation and records Requirements * Experience in IT support / systems support (1st/2nd line) * Knowledge of Windows Server administration and desktop support * Basic understanding of networking and connectivity * Experience with hardware/software installation and troubleshooting * Familiarity with Microsoft Office and O365 * Strong communication and stakeholder management skills * Ability to document processes and provide user guidance Key Attributes * Proactive and willing to learn new technologies * Strong problem-solving skills * Team player with a user-focused approach * Able to prioritise and work under pressure * Flexible to support out-of-hours work where required What's on Offer * £27,500 salary * 12-month FTC within a stable environment * Broad exposure to IT systems, infrastructure, and operations * Opportunity to work with internal teams, offshore support, and third-party providers

QA & Test Engineer - Runtime Assurance SystemsLocation: London (on-site at HQ)Employment Type: Permanent - Full Time? About the company The company is a fast-growing start-up building the Trust Layer for physical AI and autonomous systems - next-generation safety-tech designed to unlock the true benefits of AI for humanity. Its software enables assured, trustworthy deployment of both traditional deterministic autonomy and AI-driven control methods in safety-critical environments, initially focused on aerospace and land domains.? Working culture The company is a fast-growing start-up with ambitious goals, and its culture reflects that. The team is motivated by building meaningful technology, solving hard problems and moving quickly together, embracing collaboration and change as part of start-up life.? Individuals thrive here if they enjoy taking ownership, wearing multiple hats and learning quickly, and are comfortable going beyond core hours when work demands it - not because it is expected every day, but because seeing progress matters. The organisation looks for people who want to be part of something being built from the ground up and who bring commitment, curiosity and teamwork to everything they do.? The role The business is seeking an exceptional QA & Test Engineer to join the engineering team building cutting-edge runtime assurance systems for AI and robotics applications. The role holder will play a vital part in developing and assuring safety-critical embedded software components that underpin the safe and reliable operation of the company's solutions.? Reporting to the CTO, the QA & Test Engineer will lead the design, development and execution of test and verification activities for the runtime assurance platform across multiple hardware architectures and real-time operating systems. The position combines hands-on technical work with significant influence over QA processes, tooling and continuous improvement.? Key responsibilities * Lead the design, development and implementation of embedded software for the runtime assurance platform across various hardware architectures and real-time operating systems.? * Ensure compliance with industry standards, regulations and best practices for safety-critical software development, such as DO-178C, ISO 26262 and IEC 61508.? * Manage build configuration and CI/CD pipelines, using services such as Jenkins, CloudBuild or AWS CodePipeline.? * Develop and maintain Software-in-the-Loop and Hardware-in-the-Loop test environments, including automated deployment across multiple platforms.? * Integrate performance testing techniques across multiple types of simulation (e.g. Gazebo, rosbag-based workflows).? * Collaborate with hardware engineers, systems architects and AI/ML specialists to integrate embedded software and test frameworks into the overall system.? * Participate in code reviews, performance optimisation and comprehensive testing (unit, integration and system level) to maintain high quality standards.? * Develop, implement and execute test strategies and verification activities for safety-critical software, including static and dynamic code analysis using tools such as Rapita RVS, LDRA, VectorCAST or Polyspace.? * Define and maintain test cases, procedures and automation frameworks to ensure consistency and repeatability.? * Support compliance with safety standards (e.g. DO-178C, ISO 26262, IEC 61508, DEF STAN 00-55) through rigorous testing and documentation.? * Lead defect reporting, tracking and resolution through structured QA processes, and prepare and present test results, coverage metrics and assurance evidence for internal and external reviews.? * Contribute to continuous improvement of verification and validation processes, tools and best practices.? Candidate profile * Bachelor's or Master's degree in Computer Science, Electrical Engineering or a related field, or equivalent experience, with a strong focus on embedded systems QA and software development and/or testing.? * Hands-on experience in embedded software testing and QA, with a proven track record in delivering safety-critical systems.? * Solid understanding of software development methodologies such as Agile, Continuous Integration and Test-Driven Development.? * Experience with one or more CI/CD pipeline services (e.g. Jenkins, CloudBuild, AWS CodePipeline).? * Experience with infrastructure and automation techniques (e.g. bash, Python) and source control tools such as Git.? * Experience with at least one automated test framework (e.g. pytest, GoogleTest/gtest).? * Experience developing and executing test strategies and verification activities for safety-critical software, including static and dynamic analysis.? * Strong problem-solving, analytical and debugging skills.? * Excellent communication and collaboration abilities, with the ability to work effectively in cross-functional teams.? Rewards and benefits * Competitive compensation package, dependent on experience.? * Salary sacrifice pension scheme with a 5% matched company contribution.? * Generous holiday allowance.? * EV car scheme and cycle-to-work scheme.? * Additional benefits to be introduced as the company grows.? Candidates will have the opportunity to join a team that is enabling a future in which AI is not only intelligent but also assured, safe and trustworthy.? DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

IT Service Manager - Technical Account ManagerLondon (Hybrid)£55,000 – £65,000 per annum (Dep Exp) + Bonus IT Service Manager OR Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step. We are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. Picture customer success - retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves the tech strategy and enjoy acting as a trusted adviser. We are looking for someone with a strong technical foundation who prefers building long-term relationships over fixing service desk tickets. Either:The MSP Veteran: You understand the pace and multi-client environmentORThe Internal IT Professional: You’ve managed IT for a small-to-medium business and are ready to move away from hands-on fixing into a broader, more strategic client-facing role Note: This role is perfect for someone from an agile, SME background. It is not suited for those coming from a rigid, highly siloed "corporate" environment. Key Responsibilities as Technical Account Manager Own the Relationship: Act as the primary technical point of contact for operational and senior stakeholders across your portfolio (8–12 clients)Drive Strategy: Lead monthly and quarterly service reviews (QBRs) and produce technology roadmaps focusing on M365, security, and connectivityManage Risk: Proactively identify infrastructure risks (backups, ageing hardware) and coordinate with internal teams to resolve themMaster Communication: Serve as the calm, professional escalation point for major incidents, keeping clients reassuredWhat You BringTechnical Literacy: A broad understanding of Microsoft 365, endpoints, and security tools. You don't need to be an architect, but you must be able to advise clients credibly Resourcefulness: You thrive in agile environments and can manage roadmaps and risk registers without micromanagement Strategic Mindset: You can translate technical concepts into business benefits for non-technical stakeholders This is not a sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence. Please Google "Facilities Management Recruitment" for all our vacancies

Senior Infrastructure Engineer Full time Permanent Position Location: This role is based in there office located in Hammersmith, London + 1 day remote work per week They are looking for a highly motivated and experienced Senior Infrastructure Engineer to join the global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting there entire IT infrastructure, which supports the business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: • Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems., • Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates., • Proficient in managing a complex SCCM environment, including Distribution Points, and other sites over a slow WAN link, Experience with Cloud Management Gateway., • Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management., • Ensure the security of our infrastructure and data by managing on-premises and cloud security controls, and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching., • Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform., • Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base., • Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure., • Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers., • Collaborate with international teams to ensure the seamless delivery of IT services to all global employees., • Address the challenges of a distributed workforce, utilising technologies like SCCM CMG, and VDI for remote access and device provisioning., • Navigate the complexities of regional IT regulations and data sovereignty requirements (eg, GDPR)., • Contribute to the development of the global IT roadmap and strategy, identifying opportunities for innovation and improvement., • Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development., • Create and maintain comprehensive documentation for infrastructure, systems, and procedures within our knowledge base to ensure accurate and up-to-date information. Extensive experience (typically 7+ years) in a senior infrastructure engineering role, preferably within a global or multi-site SME. Qualifications & Experience • Experience in ServiceNow administration and/or development would be a significant advantage., • Relevant industry certifications, such as Microsoft Certified: Azure Administrator Associate,, • VMware Certified Professional (VCP), or other Microsoft 365/Security certifications., • Familiarity with ITIL & NIST frameworks for service management., • Experience working in an agile environment

Infrastructure Engineer - DV Cleared • Watford (On-site), • Wintel/on-prem, • Up to £55,000 This is a hands-on role working across server, network, storage, and desktop environments, supporting a highly secure and fast-paced delivery environment. Due to the nature of the work, active DV clearance is required to start. Key Responsibilities • Deploy and integrate hardware and software across infrastructure environments, • Test deliverables, document outcomes, and manage fault identification and resolution, • Administer, maintain, and enhance systems to improve performance and service quality, • Provide 2nd and 3rd line support, working within agreed SLAs, • Deliver tasks in line with project plans, timelines, and quality standards, • Maintain operational documentation, asset records, and system updates, • Experience in infrastructure engineering within secure or specialist environments, • Background as an Infrastructure or Field Engineer across small to medium IT projects, • Strong hands-on experience with:, • Infrastructure administration, • Hardware deployment, • Fault diagnosis and resolution, • Ability to work independently and manage workload within SLA-driven environments, • Knowledge of ITIL Service Management processes, • MCP certification (or equivalent), • Understanding of secure data centre environments and UK Government standards, • Experience with:, • File and print clusters, • Thin client environments, • Messaging systems, • Strong customer service and stakeholder management skills, • Experience reporting across multiple levels and monitoring KPIs

Temporary Field Operations Engineer - 6 Month Duration Day Rate: £161 - £173 (£42k - £45k equiv)Hours: 40 per week Base: Croydon Travel: Nationwide (regular & reactive travel to client sites required) We're recruiting a highly capable Field Operations Engineer for a 6-month assignment supporting technical deployments and on-site IT operations across multiple UK locations. This is a hands-on, field-based role ideal for someone who thrives on variety, problem-solving and delivering robust infrastructure solutions in fast-moving environments. The Role You'll be the technical backbone of field operations-deploying, maintaining, and optimising IT infrastructure across sites nationwide. Working closely with network engineers, contractors, and local teams, you'll ensure equipment is installed correctly, systems stay stable, and users receive high-quality support. Key Responsibilities Technical Deployment • Execute on-site technical setups across centre locations, • Rack and cable servers, switches, and associated hardware, • Support installation and initial configuration with network engineers, • Oversee contractor activity to ensure compliance with project specs, • Maintain OS and application installations, including security patching, • Monitor and maintain cooling systems, PDUs, UPS units and other infra, • Support user account and permission management, • Troubleshoot and maintain printers, scanners, biometric kits, kiosks and other devices, • Set up and maintain surveillance systems (QVR Pro, livestreams, access control), • Manage inventory, user accounts, and mobile devices, • Procure IT equipment and manage timely delivery, • Maintain accurate asset records and inventory, • Liaise with vendors for service contracts and maintenance, • Participate in audits and support remediation actions, • Bachelor's degree in Computer Science or equivalent training, • 2+ years' experience in systems engineering or similar technical roles, • Strong hands-on experience with IT deployments, cabling and hardware setup, • Experience with routers and switches (required), • VMware or other virtualisation experience (required), • MS Active Directory experience (required), • Knowledge of: Linux (RHEL/Debian), Bash, VMware, Windows Server, PowerShell, Windows 11, macOS, • Excellent communication and teamwork skills, • Strong analytical and problem-solving mindset, • Comfortable working in international and multicultural environments Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.Love Success is proud to serve as an Employment Agency for this vacancy.

Trainee Network & Security Engineer – No Experience Needed Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Network & Security Engineer Job Programme is designed to help you move into a high-demand network engineering role, even if you have no prior experience. Train online at your own pace and land your network engineering role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Why Network Engineering Every business relies on secure, reliable networks to operate. From corporate offices to cloud-based environments, network engineers are essential to keeping systems connected, secure, and running efficiently. This demand translates into strong salaries and long-term job security across industries worldwide. How It Works Step 1: CompTIA A+ Start with the fundamentals of IT systems, hardware, operating systems, and troubleshooting. This stage builds the core technical knowledge required to work in IT environments. Step 2: CompTIA Network+ Develop the skills needed to configure, manage, and secure wired and wireless networks. You’ll cover networking concepts, infrastructure, troubleshooting, and security aligned with industry expectations. Step 3: Practical Network Experience You will apply your knowledge through live labs that reflect workplace environments, giving you the practical experience needed to move into a network-focused role. Step 4 – Job Placement Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in network engineering. What You Get • 100% online, self-paced training, • CompTIA A+ and Network+ certifications, • Live labs for practical experience, • 1-on-1 tutor and recruitment support, • Job guarantee – get a job or your money back, • Starting salary of £28,000–£50,000 We Get You Hired We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. “I expected it to be harder to get into network engineering. Three weeks after I finished the training, I was starting my first role.”– Priya S., Network Technician, Leicester Ready to Start? If you want to build technical skills and move into a network-focused role, this programme is designed to get you there. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

2 Line Infrastructure Support | London (Office Based) | 6 Month Contract | Competitive Pay & Benefits Exciting opportunity for a talented 2 Line Infrastructure Support to join a dynamic team. This role will be within the Infrastructure Team and will require hardware, software and network activities to keep PCs, Servers, and Networks running smoothly. This job will involve the installation, configuration, and maintenance of software and hardware – as well as remotely supporting offices in India and Morocco, as needed. It may, at times, require light manual work in moving hardware within the office and/or laying network cable. In addition, there will be various other hardware and network tasks that arise from time to time, given that as a small business there is an expectation that staff be willing to “help out” with things that are not part of the formal job description. The ideal candidate for this position must possess at least certification in CISCO networks or equivalent. He or she must also have at least one to two years of experience with CISCO Networks and Servers and 2025 as well as deployment tools. Your key role will be to maintain computers, servers and network devices, keep up to date on new best practices and technical advances or techniques on a continuing basis. Key Responsibilities of the 2 Line Infrastructure Support: • Maintaining computers, servers and networks., • Responding to internal senior staff needs., • Responding to all staff support tickets, phone calls, and emails., • IT support tasks., • Project-based weekend work for performing system upgrades., • Perform the job role in compliance with security objectives as defined in policies and procedures., • CISCO Networks (switches and firewalls), • Server, • Working knowledge of WSUS, AD and deployment tools (SCCM) experience, • Use of Incident Management Systems such as Fresh Service, • A lateral thinker and planner, with keen attention to detail and accuracy., • Able to create and maintain records and documentation with appropriate detail., • Will require the skills of a detail oriented, well-organised, self-motivated, problem solver who can also work independently., • Self-learning, sharing knowledge and ideas, with an engaging mindset., • Will enjoy working in a department growing, fast paced, dynamic, creative organization., • Will show initiative and good judgment with the ability to switch gears at a moment’s notice and concentrate in an environment of multiple demands, • Demonstrated flexibility and responsiveness. If you have the enthusiasm and technical skills to be successful in this 2 Line Infrastructure Support position, we would love to hear from you. APPLY NOW for immediate consideration.

Desktop Support Engineer £34-38k + Benefits, London Bench IT are looking to onboard a Desktop Support Engineer for a prestigious London client to deliver first in class service. The successful candidate should have the skills and experience included below; • Proven experience working as a Desktop Support Engineer, • Strong communication and interpersonal abilities, • Good knowledge of a service management tool., • ServiceNow would be an advantage, • Understanding of ITIL Foundation, • Excellent problem-solving skills, • Ability to provide step-by-step technical help, both written and verbal, • Initiative, willingness to seek and achieve improvements to processes and technology, • Capable of providing white glove VIP support, • Confidence in resolving issues that require physical presence, such as hardware installations or network configurations, • Instructing users through a series of actions, either via phone, email or chat Technical Skills & Competencies • Thin Client management, • Proficient with Operating Systems (Windows 11/Windows Server), • Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps, • Active Directory Users & Computers, • Laptop/Desktop builds and management, • Zoom, • Mimecast, • iPhone configuration & management, • Polycom/Condeco Audio Visual management Desktop Support Engineer £34-38k + Benefits, London

2nd Line IT Support Engineer Hybrid / Office-Based | Competitive Salary We’re sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base. Role Overview • Resolve escalated IT issues across desktop, cloud, and infrastructure, • Support Microsoft 365, Active Directory, and networking environments, • Troubleshoot hardware, software, and connectivity issues, • Collaborate with 1st and 3rd line teams, • 3+ years IT support experience (incl. 2nd line), • Strong knowledge of Windows, Microsoft 365, and basic networking, • Experience with Azure, ITSM tools, and remote support, • Strong problem-solving and communication skillsWhat’s Offered, • Exposure to latest cloud technologies, • Training and career development

IT & Security Support Specialist Location: London (supporting UK & US teams) Type: Full-time About the Company A fast-growing, international marketing business is seeking its first dedicated IT & Security Support Specialist. Operating across London and New York, the organisation delivers large-scale, data-driven digital campaigns for globally recognised brands. With a strong reputation for innovation and growth, the company combines a collaborative culture with a high-performance environment. As the business continues to scale, maintaining robust IT operations and a strong security posture is critical. This role will play a key part in ensuring both. The Role This is a hands-on, standalone role responsible for day-to-day IT operations and the ongoing maintenance of the company’s ISO 27001 Information Security Management System (ISMS). You will support users across multiple locations while ensuring systems, processes, and controls meet both operational and security standards. This position requires someone comfortable owning IT internally, balancing user support with security and compliance responsibilities in a cloud-first environment. Key Responsibilities • Manage onboarding and offboarding processes, including account provisioning, access control, and device setup, • Provide day-to-day IT support across hardware, software, and connectivity issues for UK and US teams, • Administer core IT systems, with a strong focus on Google Workspace at an organisational level, • Maintain and improve IT documentation, processes, and internal procedures, • Support users in adhering to IT and security best practices, • Monitor and manage IT and security support channels, ensuring timely resolution or escalation, • Act as a first point of contact for security incidents, following defined escalation procedures, • Manage SaaS applications and ensure appropriate access and security controls are in place, • Coordinate device procurement, mobile device management, and remote troubleshooting, • Work closely with suppliers and internal stakeholders to support IT operations ISO 27001 & Security Responsibilities (Critical Requirement) • Take an active role in maintaining the ISO 27001-certified ISMS, • Support audit preparation, evidence collection, and corrective action tracking, • Help ensure ongoing compliance with ISO 27001 controls and standards across the business, • Assist with risk management activities, including risk assessments and mitigation tracking, • Support business continuity and disaster recovery planning and testing, • Work cross-functionally to embed security and compliance processes About You • Proven experience in IT support, IT administration, or workplace technology roles, • Strong hands-on experience supporting both Mac and Windows environments, • Deep expertise in Google Workspace administration (Admin Console, security controls, DLP, Vault, Drive, Meet), • Demonstrable experience working within an ISO 27001-certified environment is essential, • Strong understanding of ISMS maintenance and what is required to remain audit-ready, • Comfortable operating as a sole or primary IT resource, • Experience in cloud-first, SaaS-heavy environments, including IAM, MFA, and SSO, • Experience supporting distributed teams across multiple time zones (UK/US preferred), • Proactive, organised, and able to work independently with strong problem-solving skills Seniority Level • Mid-Senior levelIndustry, • IT Services and IT ConsultingEmployment Type, • Full-timeJob Functions, • Information TechnologySkills, • ISO Standards, • Information Security Management System (ISMS), • Identity and Access Management (IAM), • FMA, • ISO 27001, • Cyber-security, • Software as a Service (SaaS)

About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams across Europe. Your Main Responsibilities • Communicating with & responding to customers about technical service incidents, events and requests., • Analysing and diagnosing errors and faults, • Proactively drive incidents through to resolution, • Collaborate with the engineering teams, in the UK and wider global organisation to manage new services into live, decommission service and defect management, • Technically delivery of change requests into live services, • Collaborating with Product Management team on continuous product improvement based on customer feedback, • Ideally have knowledge of public safety technologies, • First and/or second line support in an enterprise / Cloud-based environment, • Incident management and problem resolution experience, • Microsoft operating platforms, including Microsoft cloud-based services (Azure), • Microsoft SQL Server deployment and management ideally, • WAN/LAN hardware, configuration and management, • Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally, • Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally, • Virtualisation (ESXI/HyperV/Virtualisation), • Technologies: MS Server 2019/22/25, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS, • Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN, • Knowledge of ITIL processes in a support environment This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

JOB TITLE: 2 Line IT Engineer SALARY: £30,000 - £35,000 per annum Location: Cuffley, United Kingdom SETTING: 2 days office/ 3 days remote Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks. Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider? This is a fantastic opportunity to join a collaborative service desk team where you’ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery. The Role As a 2nd Line IT Engineer, you’ll be a key part of the helpdesk team, providing support across a broad client base. • Act as a point of escalation for 2nd line technical issues, • Log and manage incidents and service requests via phone and email, • Troubleshoot and resolve issues in line with SLAs, • Support occasional site visits (primarily within the M25) for hardware-related issues Requirements • Proven experience in a 2nd Line support role within a service desk environment, • Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery, • Good understanding of networking concepts, firewalls, and switches, • A proactive attitude with a genuine desire to learn and progress We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is she will be happy to action your requests. Keywords: 2 Line Support, L2 Engineer, Level 2 Technical Analyst, 2 Line, IT Support, Onsite Support, Onsite Technical, Microsoft 365, Sharepoint, Azure, Active Directory

About Computershare: Computershare is a global company that helps keep track of who owns shares in big businesses. Think of us as the behind-the-scenes team making sure investors get paid their dividends, can vote on company decisions, and can buy or transfer shares easily. We also help companies run employee share schemes, making it simpler for people to own a piece of the companies they work for. We give you a world of potential: We have an incredible opportunity for an IT Apprentice to join the team. Within this role, you will be able to make a real difference in the work you do and what you provide to others in the business. In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Why Computershare is a great company to work for: • Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing., • You will be working within a supportive department, where the teams are focused on being the best., • We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity. A role you will love: You will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work. Key responsibilities include: • Provide wide-range technical support and solve problems to make technology straightforward for clients., • Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels., • Provide physical support on site carrying ensuring excellent workspace environments., • Regular housekeeping of IT equipment., • Asset control and security. Key skills required: We are looking for someone who has meticulous attention to detail, strong communication and written skills. You will have experience of working in a high-pressure environment, supporting a diverse range of users. • Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory., • Practical experience in a busy technical support environment., • Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365., • Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation., • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: • Flexible work to help you find the best balance between work and lifestyle., • Health and wellbeing rewards that can be tailored to support you and your family., • Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well., • Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Senior IT Support Engineer Location: London (near Moorgate) This is fully onsite 5 days per week Hours are 8am – 5pm Monday – Thursday and 8am – 4.30pm Friday Salary: £40-60k Type: [Full-time / Permanent] About the Role We’re looking for a skilled and proactive Senior IT Support Engineer to join an existing team. In this role, you’ll be the first point of contact for IT support, ensuring a seamless user experience by diagnosing and resolving technical issues, maintaining systems, and supporting end users. You’ll play a key role in keeping the IT operations running smoothly while meeting service-level agreements (SLAs) and maintaining high standards of security and compliance. Key Responsibilities • Act as the first point of contact for IT support queries, • Diagnose and resolve hardware, software, and network issues, • Log, prioritise, and manage support tickets via helpdesk systems, • Provide user support, guidance, and basic training on IT systems, • Monitor systems and networks, performing proactive maintenance, • Install, configure, and maintain IT hardware, software, and devices, • Support onboarding of new starters (device setup, builds, mobile devices), • Maintain accurate documentation of issues, solutions, and changes, • Escalate complex issues to senior teams where required, • Ensure compliance with IT security policies and best practices What We’re Looking For Technical Skills • Experience with helpdesk/ticketing systems, • Intune / M365 / Entra / Mimecast / W11 / SharePoint / Teams, • Strong troubleshooting and diagnostic skills across hardware, software, and networks, • Knowledge of system monitoring and maintenance tools, • Experience installing and configuring IT equipment and applications, • Understanding of networking fundamentals (IP, DNS, DHCP, Wi-Fi), • Awareness of IT security practices (patching, antivirus, password management) Key Competencies • Excellent customer service and a user-first mindset, • Strong communication skills, able to explain technical concepts clearly, • Proactive problem-solving and initiative, • Ability to manage and prioritise multiple tasks effectively, • Resilient and adaptable under pressure, • Team-oriented with strong collaboration skills

IT TECHNICIAN (SEASONAL LONDON) Job Description Summary A fantastic position for a recent graduate, first/second jobber, or someone at the beginning of their IT journey. We offer a welcoming and supportive environment where you can gain invaluable knowledge and develop technical skills whilst working alongside experienced professionals. You will be expected to provide first-line IT support in-person, via email or over the phone to a wide range of end users; thus, good communication skills are essential for this role. We are looking for someone who has a genuine interest in technology, is hardworking, willing to learn and passionate about helping others solve problems. Our operations include weekend work, so we are looking for someone who can commit to working on weekends (not all weekends though!); this will be discussed in detail during interview. You will be exposed to a wide range of technologies and gain invaluable hands-on IT experience which, for the right person, can open doors to a long-lasting career in IT. If this sounds like you, we would like to hear from you. JOB DESCRIPTION Key Responsibilities: • Check and verify new IT equipment upon arrival., • Configure and install new hardware and software as required., • Replenish IT consumables across various UKME locations., • Maintain stock levels of IT consumables to ensure availability., • Set up mobile phones and peripheral devices for users., • Provide first-line support by working on the IT Service Desk when needed., • Deliver and set up IT equipment at different sites as required., • Represent the IT Department on client sites., • Any tasks or responsibilities as requested by management within the scope of the position. Knowledge and Skills: • Working knowledge of basic IT principles (Essential), • Familiarity with Microsoft Office solutions (Essential), • Understanding of computer hardware (Essential), • Ability to research hardware and software issues (Essential), • Ability to present solutions in user-friendly language (Essential) From all our employees we expect: • Communication Skills: Ability to effectively communicate both verbally and in writing. Being able to clearly convey information and listen actively to others is crucial., • Confidentiality: Colleagues are expected to maintain confidentiality, including safeguarding sensitive client information, adhering to internal policies and procedures, and observing data protection guidelines. We protect our clients' trust and maintain a professional workplace by maintaining these standards and conducting work-related discussions in secure environments., • Teamwork: Willingness and ability to collaborate with others to achieve common goals, including the ability to work well in both team-oriented and individual contributions., • Adaptability: Flexibility in handling change and adapting to new situations, challenges, and work environments., • Problem Solving: Capacity to identify and resolve issues efficiently and effectively. Being able to think critically and provide solutions to complex challenges., • Integrity: Demonstrating honesty and strong moral principles in all work activities and interactions., • Reliability: Being dependable in achieving deliverables and consistently meeting deadlines., • Time Management: Skills in managing one's time effectively, especially when balancing multiple priorities., • Attention to Detail: Being thorough in completing tasks and having a keen eye for details in all aspects of work., • Professionalism: Maintaining a high level of professionalism in behaviour and appearance, respecting others, and showing a strong work ethic., • Continuous Learning: Willingness to learn and enhance skills and knowledge continuously. Being receptive to feedback and committed to personal and professional growth.

Key Responsibilities Advanced Support & Problem Management (Tier 2/3) • Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff., • Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization., • Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions., • Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching., • Develop, test, and deploy automated scripts (PowerShell, Python, or Bash) to streamline routine maintenance, provisioning, and configuration tasks., • Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management., • Lead or execute major IT projects, including large-scale OS migrations, enterprise application rollouts, and infrastructure upgrades impacting the end-user environment., • Act as the subject matter expert (SME) for desktop standardization, security compliance, and VDI management., • Serve as a technical escalation point and mentor for junior deskside and Service Desk team members, performing knowledge transfer and training., • Lead the creation, review, and maintenance of high-quality Standard Operating Procedures (SOPs) and advanced troubleshooting guides., • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience., • Experience: Minimum of 5 years of progressive experience providing high-level deskside, field, or end-user support in a corporate environment., • Technical Skills:, • Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints., • Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF)., • Advanced scripting skills (e.g., PowerShell or Python) for automation and task efficiency., • Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations., • Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting., • Soft Skills: Proven ability to lead small projects, excellent communication and documentation skills, and experience in mentorship or knowledge transfer., • Certifications: Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), ITIL Foundation, or relevant certifications in networking or security (e.g., Network+, Security+)., • Experience administering virtualization technologies (e.g., VMWare Horizon, Citrix)., • Direct experience with cloud identity and synchronization services (e.g., Azure AD Connect)., • Experience managing executive communications and high-priority incidents.

Admiral is an open, honest, low-ego culture that enables you to flourish. Not because we say it but because our people do. We’ve been recognised as a Great Place to Work for over 25 years, and it’s why people build long-term careers with us. We’re a people-first business where you can show up as yourself, grow in a way that suits you, and do work that makes a real difference for customers and colleagues alike. Wherever you’re based, you’ll be supported, trusted, and encouraged to be brilliant at Admiral. We’re seeking an experienced Chapter Lead to join our Data Tribe, contributing to the success of our award-winning insurance product. Within Data Tribe, our primary goal is to design and develop innovative technology solutions for a variety of internal stakeholders. We aim to continuously elevate the data and analytics capability to enable Admiral’s continued efforts to be a market leader in financial services. We focus on delivering efficient and effective data with simplicity, security, speed and significance.What you’ll enjoy at Admiral: • 33 days of holiday (including bank holidays) from day one, rising to 38 days with service, plus Option to buy or sell up to five additional days of annual leave., • Opportunities to grow and progress., • Up to £3,600 in free shares annually after one year of service.Essential Skills, • Extensive knowledge of customer experience (CX) interaction and integration as part of software development process (can be through scrum/ lean agile or standard SDLC), • Extensive knowledge and experience with Line management, • Knowledge and experience in Scrum development practices, using associated tools for testing and continuous integration & deployment, • Knowledge and experience with design & Implementation of Test Automation Frameworks following the Testing Pyramid, • Knowledge working within internal organisation IT governance and architectural standards within a heavily regulated environment, • Knowledge and experience in the use of tools such as: Jira, Confluence etc.Desirable skills, • Testing of applications on any major cloud platform and awareness of serverless technologies., • Automated delivery of software though CICD with automated testing, • Understanding and implementing best practices for secure software development, • Deployment of applications on Kubernetes, • SQL and NoSQL database technologies, • Test driven development in Java, Kotlin, Python or JavascriptWhat you’ll be doing, • Providing line management duties for all Squad technical members within the relevant Chapter., • Supporting with technical resource recruitment, retention, and overall onboarding process., • Providing effective career development for all Squad level technical members., • Effectively administrating Chapter member’s compensation, benefits and promotion processes, • Identifying, teaching, or championing the required software and hardware engineering skills needed to support the development of high-quality code, components, systems, and solutions.Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our client is recruiting for an IT Manager to lead their internal IT function in London. This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security. The Role This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data. Key Responsibilities • Full ownership and management of IT infrastructure and services, • Leading, mentoring, and developing a small IT team, • Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro, • Administration of Linux servers, including scripting, web, file, and directory services, • Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points, • Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP), • Managing Active Directory, VPNs, server/application security, and print services, • Monitoring SLAs and ticketing systems, ensuring service standards are maintained, • Preparing and presenting annual IT budgets and reporting regularly to stakeholders, • Managing service contracts, renewals, and the firm’s asset register, • Providing hands-on support for user issues, practice management systems, and infrastructure, • Being available out of hours in the event of critical IT incidents The Candidate • Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential), • Strong Linux administration and command-line scripting skills (Bash/Python), • Proven networking expertise including SonicWall, Brocade, and Ubiquiti, • Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security, • Working knowledge of Windows 10/11 and Windows Server environments, • Demonstrable experience managing an IT function and reporting to senior stakeholders, • Strong documentation skills and structured approach to infrastructure management, • Flexible, solutions-focused, and confident supporting users at all levels What’s on Offer • Senior leadership role with full responsibility for IT strategy and delivery, • Stable, professional services environment, • Opportunity to modernise and develop infrastructure, • Competitive salary dependent on experience Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Junior IT Support Analyst £30,000 - £40,000 per annum Full time – Central London – Office based 5 days per weekIs this the Junior IT Support Analyst role for you?Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard a Junior IT Support Analyst to focus on 1st/2nd Line responsibilities between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 200 London based end users across both businesses. You’ll be one of the main points of contact for IT Support related issues, escalating where appropriate.One business has a Windows/Mac split of 90:10, the other has a Mac/Windows split of 80:20, so they’re looking for someone who can provide experience on both operating systems. They also have the Microsoft E3 license implemented, so experience using the tools within is very advantageous.Given the size of each business, it’s important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered.What will you do as a Junior IT Support Analyst? • Support users in the office, over the phone and virtually, • Solve problems independently and escalate when needed, • Create and administer user accounts on Office 365/Azure and Active Directory, • Perform IT inductions for new starters, manage user permissions, memberships, backups etc, • Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies, • Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc, • Provide updates on hardware & software issues, • Provide support with suppliers/partners when required, • Support Apple products – iPhones are used by most employees and a large amount use Macs within one of the businesses, • Setting up & maintaining AV and conference equipment, • Occasionally travel to different hubs within London for a dayWhat skills do you need to be a Junior IT Support Analyst?, • The ability to work independently on Desktop Support, • Customer service expertise, • Desktop Support in a Windows 10/11 environment, • Solid experience with both Windows & MacOS, • Experience working in an SME environment, • Office 365/Azure admin, • Teams, SharePoint and OneDrive admin experience, • Entra (AAD) & Active Directory admin, • Experience with Apple products (iPhones & Macs), • Intune & Autopilot experience (advantageous), • Knowledge of Networking and/or Information & Cyber Security (advantageous)What’s in it for you?In return, you’ll be joining an experienced team with expertise across infrastructure, architecture and development, with regular involvement in projects and implementations being prevalent. Given the nature of the role between both businesses, it’s genuinely the case that no two days will be the same! You’ll also be responsible for assisting a handful of hubs across London from time to time, giving you the opportunity to work with different teams in interesting environments.

About Integrity: Integrity is an organisation that likes to cut through the jargon associated with IT. We are from the generation that had to load Windows on floppy discs, and over the past 30 years there have been huge changes in technology, but our commitment to providing IT advice and support has remained the same. We have maintained the connection to what our clients want, and we pride ourselves on working with integrity in all we do and say. About the role: As the IT Support Desk Apprentice, you will provide remote support to Integrity’s clients nationwide. Our apprentice will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. You will respond to tickets in line with Integrity’s support process which involves using the ticketing system, analysing issues, isolating problems, and implementing the solutions, keeping customers informed of the progress of their ticket. Responsibilities: • Identify, analyse, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals, • Manage ticket queue to ensure timely resolution, • Provide customer support using remote connection software, • Provide thorough documentation on each customer interaction, • Prioritise ticketing system flow by following our procedures and using IT Glue (our knowledge base) for resolution, • Meet or exceed KPI goals, • Strong customer service, • Comfortable talking on the phone, politely supporting customers, and having a good general understanding of business technology, • Self-motivated and proactive, • Problem solving, • High attention to detail, • Ability to follow instructions and policies, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, office based, 8am – 4pm or 10am – 6pm Benefits: • Includes a company shirt, and if eligible, access to the pension scheme 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About the role: This is a hybrid role, three days in the office and two days working from home. This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams, EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying issues to a service or item. • Serve as an escalation point for complex issues from the EUC Team. Hardware and Software: • Support office infrastructure such as Audio Visual, Networking, WiFi and CCTV hardware when needed User Assistance: • Assist end-users with IT-related queries, offering clear and effective guidance. • Provide advanced training and documentation to users and EUC Engineers for optimal user self-service and enhanced support service. Diagnosis and Resolution: • Diagnose and resolve escalated hardware and software issues using systematic diagnostic mindset. • Collaborate with the Desktop Support Lead for efficient resolution of issues requiring infrastructure attention. Collaboration and Escalation: • Collaborate with the EUC Team and other IT teams to ensure seamless IT operations. • Escalate complex and work with SMEs to resolve challenging issues and if necessary 3d party external partners to resolve complex problems Asset Management: • Manage and maintain an accurate inventory of all desktop-related assets • Ensure accurate tracking and recording of hardware and software changes, upgrades, and installations. Remote Support: • Provide advanced remote assistance to users through the provided support channels • Use remote access tools for troubleshooting and problem resolution Knowledge, skills, and experience desired for the role: • Minimum of 3 years experience in desktop support or relevant IT role, • Experience as desktop support engineer or similar, • Advanced O365 Admin/AzureAD knowledge, • Knowledge and experience using intune MDM, • Experience in user support or related roles, • Experience of supporting O365 Apps such as Word, Excel, Teams, • Knowledge of M365 & O365 suite Administration, • Proficiency in troubleshooting hardware and software issues, • Excellent communication and interpersonal skills, • Ability to adapt to new technologies and learn quickly, • Customer-focused with a strong commitment to providing quality support, • Excellent problem-solving mindset

Senior Second Line IT Support Technician – macOS focused role ? Mainly home working| ? Up to £40,000 | ? Remote with occasional office presenceRole Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring and supporting more junior team members – you need solid experience providing macOS support on a busy Helpdesk.Key Responsibilities • Provide second-line technical support via remote tools, email, and telephony, • Act as an escalation point for First Line Support, managing complex incidents end to end, • Troubleshoot and resolve hardware, software, and network issues, • Perform user on-boarding and off-boarding across multiple platforms, • Maintain accurate ticketing and technical documentation, • Work closely with Support Desk Manager and other team members, • Identify and contribute to process and service improvementsTechnical Environment Strong experience is expected in Apple-centric environments, alongside exposure to:, • macOS, iOS, Apple Business Manager, • Windows, Windows Server, Active Directory, • Microsoft 365, Azure, • Google Workspace / Google Cloud, • Cisco Meraki, • JAMF, Kandji, JumpCloud, • Synology, • Adobe Creative CloudCandidate Profile, • Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments, • Strong working knowledge of macOS and Windows, • Confident troubleshooting across desktop, server, and networking environments, • Excellent customer-facing and written and verbal communication skills, • Able to work independently and as part of a support team, • ITIL or similar service management experience desirable, • Degree in IT or related discipline preferred but not essentialWorking Model, • Primarily remote, with customer interaction via remote support tools, • Dedicated home office required, • Hybrid working anticipated, with occasional working in Central London officePackage, • Salary up to £40,000 per annum, • Pension (after 3 months), • Private healthcare (after 6 months), • Staff discounts, • Apple laptop provided, • Training and professional development opportunities, • Birthday leaveEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

IT Manager Base salary from £40,000 to £55,000 based on experience Hybrid - Central London Our client is a fast-growing luxury travel company who specialise in worldwide bespoke travel itineraries. They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel. They are now recruiting for an experienced and hands-on IT Manager to oversee and deliver IT operations across their three London based sites. This role will act as the primary point of contact for all IT support, ensuring a secure, efficient, and user-friendly technology environment while supporting both day-to-day operations and long-term IT strategy. This is an excellent opportunity for a proactive IT professional looking to take ownership of IT operations and contribute to the ongoing development of a growing organisation's technology environment. To be considered, candidates must have previous IT Management experience gained within an SME business. This role is offered on a hybrid basis. IT Manager responsibilities: Act as the first point of contact for all IT queries, providing friendly and responsive technical support Manage the full lifecycle of IT equipment, including setup, maintenance, repair, and decommissioning Implement and improve helpdesk processes to ensure efficient issue resolution Conduct audits of hardware, software, licences, and IT processes to identify improvements Monitor network performance and coordinate with external vendors and service providers Manage onboarding and offboarding processes, including equipment and access management Oversee software licences, subscriptions, and vendor relationships Support IT projects and advise on infrastructure improvements and technology investments IT Manager Experience Required: Extensive IT generalist experience, ideally in a multi-site environment Strong background in IT support, systems administration, and infrastructure management Knowledge of Windows and/or macOS environments and productivity tools Understanding of cybersecurity, data protection, and backup strategies Experience managing networks, hardware, cloud tools, and vendors Highly organised, proactive, and able to work independently across multiple locations Service-focused with a personable and professional approach to user support IT Manager Salary and Benefits Base salary from £40,000 to £55,000 based on experience Full training and mental wellbeing support 25 days annual leave Hybrid working Pension scheme Regular social events and incentives To apply for the IT Manager role, please email your CV and a member of the team will be in contact to discuss the role and company

IT Support Analyst (French) Borehamwood, Hertfordshire £30-34,000 + bens About the Role: Based in Borehamwood, Hertfordshire, my client, a dynamic multisite organisation, requires a Fluent French IT Support Analyst to be a key member of our IT business support team, the Support Analyst is responsible for providing technical assistance to end-users, addressing hardware and software issues, and ensuring the overall functionality of our IT systems, involving responding to user enquiries, diagnosing and resolving technical problems, and offering guidance on the effective use of technology. Additionally, the Support Analyst will contribute to network support, assist in security monitoring, and play a crucial role in maintaining a secure and efficient computing environment. With a focus on user satisfaction and continuous improvement, the Support Analyst will be an integral part of fostering a technology-enabled workplace. The role supports the IT team in delivering excellent 1st line support to over 500 users across over 200 sites in the UK and Europe. Main responsibilities of the Infrastructure Analyst: • Monitoring and maintaining networks and servers., • Upgrading, installing, and configuring new hardware and software to meet user needs., • Responding to technical issues and enquiries from store colleagues., • Creating user accounts and performing access control, as well as administering licenses., • Diagnosing and troubleshooting hardware and software problems to optimise computer systems., • Documenting processes, as well as backing up and archiving data., • Supervising and mentoring IT department colleagues, as well as providing IT support., • Keeping up to date with advancements and best practices in IT administration., • Troubleshooting network connectivity issues., • Assisting with the setup and maintenance of local area networks (LANs) and wide area networks (WANs)., • Collaborating with other IT professionals and departments to address complex issues., • Providing remote assistance to users working in different locations. The Ideal candidate for the IT Support Analyst: • Excellent customer service skills., • Proven work experience in IT support or IT technician roles., • Have a natural aptitude for solving problems and finding solutions., • Excellent communication skills, both spoken and written., • Fluent in French., • Be a self-starter and possess personal drive and pride., • Experience in technical support in a Microsoft-based environment., • Worked in and understood a retail, wholesale, or distributed company., • Practical experience with the Internet and network security protocols., • Full and clean driving licence. Apply now: If you are interested in this IT Support Analyst, then please apply now for immediate consideration!

Senior Second Line IT Support Technician – macOS focused role Mainly home working| Up to £39,000 | Mainly remote with some London office presenceRole OverviewSeeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely.Key Responsibilities • Provide second-line technical support via remote tools, email, and telephony, • Act as an escalation point for First Line Support, managing complex incidents end to end, • Troubleshoot and resolve hardware, software, and network issues, • Perform user on-boarding and off-boarding across multiple platforms, • Maintain accurate ticketing and technical documentation, • Work closely with Support Desk Manager and other team members, • Identify and contribute to process and service improvementsTechnical EnvironmentStrong experience is expected in Apple-centric environments, alongside exposure to:, • macOS, iOS, Apple Business Manager, • Windows, Windows Server, Active Directory, • Microsoft 365, Azure, • Google Workspace / Google Cloud, • Cisco Meraki, • JAMF, Kandji, JumpCloud, • Synology, • Adobe Creative CloudCandidate Profile, • Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments, • Strong working knowledge of macOS and Windows, • Confident troubleshooting across desktop, server, and networking environments, • Excellent customer-facing and written and verbal communication skills, • Able to work independently and as part of a support team, • ITIL or similar service management experience desirable, • Degree in IT or related discipline preferred but not essentialWorking Model, • Primarily remote, with customer interaction via remote support tools, • Dedicated home office required, • Hybrid working anticipated, with occasional working in Central London officePackage, • Salary up to £38,000 per annum, • Pension (after 3 months), • Private healthcare (after 6 months), • Staff discounts, • Apple laptop provided, • Training and professional development opportunities, • Birthday leaveEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

You will be actively involved in Product and Quality Assurance (PA/QA) activities across all phases of our programs—from design collaboration and risk assessment to investigative reviews during AIV (Assembly, Integration, and Verification). You’ll contribute to process improvements, support certification efforts, and help embed a culture of quality and continuous improvement. This is a hands-on role suited for someone who enjoys working closely with technical teams and diving into the details of complex space missions. Responsibilities • Support the development and maintenance of Quality Management System (QMS), ensuring it meets project and regulatory requirements., • Provide hands-on PA/QA support across company programs, from early planning stages through to launch and operations., • Assist in defining and applying the “standards” — our internal requirements guiding mission development and delivery — ensuring alignment with customer expectations., • Collaborate with engineering, manufacturing, and operations teams to implement effective quality assurance processes and resolve quality-related issues., • Monitor compliance with relevant industry standards (e.g., ISO9001, EN9100) and contribute to certification activities., • Participate in internal audits, reviews, and inspections to ensure adherence to quality procedures and identify areas for improvement., • Contribute to risk management activities by identifying potential quality risks and supporting mitigation strategies., • Promote a culture of quality and continuous improvement through active participation in cross-functional initiatives and feedback loops., • Support documentation, reporting, and communication of quality metrics and findings to relevant stakeholders., • Represent the PA/QA function in project meetings and customer interactions, ensuring quality requirements are clearly understood and met. Must Have • Extensive product/quality assurance experience in the space sector., • Proven leadership in managing quality standards, process improvements, and regulatory compliance for space missions., • Strong knowledge of international standards (e.g., ISO9001, EN9100)., • Direct involvement in design, manufacture, and qualification of spaceflight hardware., • Expertise in maintaining Quality Management Systems (QMS)., • Ability to interpret and apply standards (e.g., ECSS)., • Experience in writing technical documentation., • Experience in supplier management and company-wide risk management., • Experience in leading teams. Nice to Have Familiarity with specialized areas such as: • RAMS (Reliability, Availability, Maintainability, Safety), • Radiation, • EEE Parts (Electrical, Electronic, and Electromechanical), • Materials and Processes

About us At Havenwise, we're making energy cheaper and easier for people. To do so, we’re building the hardware and software platform for home energy starting with the heating system, the single biggest energy load in most homes. We've already built and launched a software product that connects to heat pumps and cuts energy bills by ~40%. We're now taking it further with our own hardware products: a smart hub and thermostat. The architecture is taking shape - a hub in the home that talks to the heat pump, communicates with the cloud, and connects to a wireless thermostat - but the key technical decisions are being made now. You'll help shape them, not just implement a spec. With full control over the tech stack, you'll build the firmware foundation for the optimisation logic for electrified homes that measurably reduces energy bills. We’re backed by top VCs and angels who backed and founded the likes of Blueground, Huspy, Aikido, and many more. We have a strong network of installers to bring the new products to market in the next 12 months. Your role You'll be our first embedded engineer, owning the firmware and hardware integration across two physical products: a mains-powered hub and a battery-powered wireless thermostat. You'll work directly with the CTO and a small team of engineers. This is a high-ownership role where your work ships to real homes. Your responsibilities • Own the full embedded stack: firmware architecture, hardware module selection, connectivity, and device lifecycle (provisioning, OTA, secure boot, watchdog)., • Build the communication layer between the controller and heat pump and between the controller and cloud (Modbus RTU, MQTT)., • Design and implement the wireless link between hub and thermostat, optimising for battery life (12+ month target)., • Implement the thermostat screen UI in an embedded graphics framework. V1 is minimal - status, setpoint, boost - but it must look good, not just work., • Build robust offline behaviour: the hub continues operating when internet drops., • Build safety limits into the firmware so the device stays within safe operational boundaries at all times., • Select and integrate off-the-shelf compute modules, radios, and transceivers. What we're looking for • You've shipped a consumer product with an MCU and a screen. Show us., • Strong C. Comfortable with LVGL or equivalent embedded graphics., • Experience with serial protocols (Modbus, UART, SPI) and MQTT., • Experience with OTA updates, secure boot, connectivity management., • You care about what the screen looks like, not just whether it compiles., • Comfortable in a small team where you own the full embedded vertical. Nice-to-haves • BLE, Zigbee, or Thread experience, • Low-power design and battery management., • Heat pump, HVAC, or building controls domain experience., • CAN bus (future battery/solar/EV integration)., • Python (for collaborating on cloud-side tooling with the backend team). Your benefits • Competitive salary and options., • London-based office. This is a hybrid role where we get to collaborate in the office 2-3 days per week. Occasional travel to pilot sites., • Own the entire embedded stack of a physical product from day one., • Work directly with the CTO on architecture that runs in homes for 10+ years., • Climate tech: your firmware directly accelerates the transition to cheaper, cleaner home energy. Your path to joining us 1. Call with Alex (CTO) - tell us what you've built., 2. Technical exercise - small embedded task., 3. Meet the full team., 4. Offer and welcome.