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It support analyst jobs in United Kingdom

Are you a business? Hire it support analyst candidates in United Kingdom

  • IT Support Analyst
    IT Support Analyst
    1 day ago
    £32000–£38000 yearly
    Full-time
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

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  • Security Operations Analyst
    Security Operations Analyst
    1 month ago
    £36000–£49000 yearly
    Full-time
    London

    As a Security Operations Analyst. You’ll monitor, triage, and respond to threats across our global estate, using modern SIEM/EDR and automation to keep [Company/clients] safe. Hybrid working, strong learning culture, and clear progression. The role • You’ll be part of our Security Operations Centre, detecting and responding to cyber threats, improving our controls, and guiding the business through security incidents. This role suits someone hands-on with SOC tooling, calm under pressure, and eager to automate the boring stuff. What you’ll do • Monitor and triage security alerts across SIEM (e.g., Microsoft Sentinel/Splunk), EDR (e.g., Defender for Endpoint/CrowdStrike), email security, and cloud platforms., • Investigate incidents end-to-end: scoping, containment, eradication, and recovery; maintain clear incident records and timelines., • Execute and improve playbooks/runbooks; contribute to SOAR automation for repetitive tasks., • Perform threat hunting using hypotheses mapped to MITRE ATT&CK; enrich findings with threat intelligence (internal and external)., • Lead/assist on phishing investigations, malware analysis at triage level, and suspicious user activity reviews., • Collaborate with IT/Cloud/Network teams on log onboarding, tuning, and control gaps; reduce false positives., • Track and meet SLAs/KPIs (MTTD/MTTR); deliver concise, executive-ready post-incident reports and lessons learned., • Support vulnerability management by contextualising exposures and recommending remediation priorities., • Participate in shift handovers and, if applicable, an out-of-hours/on-call rota., • Contribute to security awareness and purple-team exercises/attack simulations. What you’ll bring • Experience in a SOC/IR role (typically 2–5 years for this level) with demonstrable incident handling., • Working knowledge of: SIEM, EDR, email security, network security (IDS/IPS, firewalls), and cloud security (Azure/AWS)., • Ability to query and analyse data (KQL/Splunk SPL/SQL); basic scripting (PowerShell or Python) for enrichment and automation., • Familiarity with frameworks and standards: MITRE ATT&CK, NIST CSF, ISO/IEC 27001, and Cyber Essentials/Plus., • Strong written and verbal communication; comfortable translating technical risk for non-technical audiences., • A proactive mindset: curiosity, ownership, and continuous improvement., • Nice to have (advantageous, not essential), • Certifications such as Security+, CySA+, SC-200, AZ-500, GCIH/GCIA/GCTI, SSCP, GCED, or equivalent., • Experience with SOAR tooling, sandboxing, DFIR basics, or purple-team methodology., • Exposure to identity security (Entra ID, Okta), SaaS security, or container/Kubernetes security., • Experience in regulated environments (financial services, public sector) and/or UK SC/BPSS clearance eligibility. What we offer • Leave: 20 days’ annual leave, • Pension & protection: Employer pension contribution, life assurance, and income protection., • Learning & growth: Budget for certifications, paid exam days, access to labs and training platforms; clear progression to Senior Analyst/Incident Responder/Threat Hunter.

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  • Business Analyst
    Business Analyst
    2 months ago
    £32000–£39000 yearly
    Full-time
    Hayes

    Summary: Lexen Digital is seeking a Business Research Analyst who will deliver rigorous business research, insight and intelligence to support our strategic growth and service innovation. The successful candidate will work closely with our leadership team and consulting unit to identify market opportunities and business risks. Key Responsibilities: 1. Conduct primary and secondary research on industry trends, markets, competitors, customers and business models., 2. Analyse quantitative and qualitative data to produce actionable insights and strategic recommendations., 3. Prepare research reports, presentations and dashboards for senior stakeholders., 4. Monitor changes in technology, regulation or business environment and advise on implications for Lexen Digital., 5. Collaborate with cross-functional teams (e.g., digital solutions, consulting, sales) to integrate research findings into business planning. Essential Skills & Experience: 1. Master’s degree (or equivalent) in Business, Economics, Marketing, Social Sciences or related discipline., 2. Proven experience (1-2 years) in business research, market intelligence or strategic consultancy., 3. Strong analytical skills, comfortable working with data and interpreting it for decision-making., 4. Excellent written and verbal communication skills; ability to produce concise reports and charts., 5. Proficiency with tools such as Excel (including pivot tables, formulas), and preferably some exposure to BI/visualisation tools (Power BI, Tableau) or statistical software. Desirable Skills: 1. Experience in digital / IT services or technology-driven businesses., 2. Familiarity with competitive intelligence practices & business modelling., 3. Ability to work independently and take initiative in less defined research areas.

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