Junior 1st Line Support Technician
hace 4 días
Nutfield
Junior 1st Line Support Technician Nutfield, Surrey (Near Redhill Surrey) Full-time, Permanent (Onsite) | 08:30–17:30) £25,000–£27,000 per annum (dependent on experience) About Us TLP Consultancy is a well-established IT and recruitment business based in the heart of Nutfield, Surrey. We take pride in delivering exceptional technology solutions and support to clients across a wide range of industries. We’re now looking for a proactive and customer-focused Junior 1st Line Support Technician to join our friendly internal IT team. This is a fantastic opportunity for someone looking to develop their technical skills in a supportive and professional environment. The Role This varied role has two key areas of focus: • Providing IT support to our customers via telephone, remote access, or on-site visits., • Carrying out administrative tasks to ensure the smooth running of our business operations. You’ll gain hands-on experience with a wide range of technologies, helping clients resolve technical issues while developing your own knowledge and confidence in the process Key Responsibilities • Respond promptly to customer queries by email and telephone., • Provide 1st line telephone and remote support to customers., • Carry out occasional on-site visits to client premises when required., • Diagnose and repair hardware and software issues in the workshop or office., • Prepare and provide quotes for customer hardware and software requirements., • Advise customers on IT infrastructure improvements based on their needs., • Perform half-day server maintenance sessions, both remotely and on-site., • Log, update, and close support tickets with full details of work carried out., • Liaise with suppliers to obtain quotes and manage customer orders., • Raise purchase orders, sales orders, and move them through to invoicing., • Raise invoices and ensure smooth communication with the accounts team., • Study towards and complete relevant IT exams and certifications., • Support any additional technical or administrative requirements as needed by TLP Technology. About You • A basic understanding of IT support but someone who is willing to learn., • Good understanding of Windows operating systems and Microsoft 365., • Excellent communication and customer service skills., • Self-motivated and able to work to deadlines., • Strong problem-solving ability and calm under pressure., • Positive attitude with a genuine willingness to learn and grow within the team. What We Offer • Competitive salary (£25,000–£27,000 DOE), • Monday to Friday office hours (08:30–17:30), • Supportive, close-knit team environment where your contribution is valued, • Ongoing training and professional development to help you grow your skills and career, • Social events, including a summer party, Christmas celebration, and team nights out, • Free on-site parking and a beautiful rural office location in Nutfield, Surrey If you’re passionate about IT, enjoy problem-solving, and want to develop your skills in a hands-on environment, we’d love to hear from you!