Hard Services Manager-Commercial Offices
10 days ago
Kingston upon Thames
You will lead and deliver Hard FM at the prestigious head office of a market-leading organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across company and client stakeholders, driving safe, reliable, and high-performing building operations. Key Responsibilities • Deliver Hard FM services in line with statutory, regulatory, and contractual requirements., • Lead and manage Hard FM performance against KPIs and SLAs., • Provide line management to the Engineering Support Manager and Technical SMEs., • Build and maintain strong client relationships and manage client expectations., • Act as the operational interface for client- and company led projects, including contractor and cost management., • Manage safe and compliant handover of client-led projects into operation., • Ensure legal, mandatory, and HSE compliance across all Hard FM activities., • Manage subcontractor tendering, performance, and on-site compliance., • Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care., • Own the Unit Training Plan and ensure role-specific and statutory training is delivered., • Participate in the on-call rota and act as escalation for out-of-hours incidents. Key Accountabilities • Safe, compliant, and effective Hard FM service delivery., • Achievement and continuous improvement of contractual deliverables., • Strong leadership and performance of the Hard FM team., • Accurate and timely communication with the client and company stakeholders., • Effective operational and commercial control of Hard FM activities. Person Specification • Mechanical or Electrical qualification with proven management experience (degree level or equivalent)., • Experience delivering planned and reactive maintenance within a Hard FM environment., • Strong commercial awareness, including fixed-price contracts and P&L management., • IOSH Managing Safely (minimum) and strong HSE leadership., • Good IT skills (Microsoft Office)., • Strong stakeholder management and communication skills., • Proactive, accountable, and team-focused leadership style