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Description Systems Engineer Location: Whiteley/Hybrid/Occasional travel to site will be required Clearance Requirements: Current SC clearance, or the ability to gain SC clearance. We are looking to recruit an experience Systems Engineer to support the development of an ATM system. This is an opportunity to work on an exciting programme delivering critical services and infrastructure key to the future of UK Air Traffic Management. The successful candidate does not need to be familiar with ATM (although it would be an advantage) as on-the-job training will be provided as required. The systems engineer will work in a rapidly changing environment, delivering solutions and deliverables of a high quality to wide range of challenging problems. They will work as part of an agile team performing all aspects of systems engineering throughout the development life cycle to meet sprint milestones. The successful candidate will have a full understanding of the principles of systems engineering, will have prior experience as a Systems Engineer on a major programme involving accepting and integrating deliveries from suppliers. Using their experience in Systems Engineering, the successful candidate will be responsible for working with customers and suppliers to execute Systems Engineering activities across the full lifecycle, with specific focus on Model Based Systems Engineering. Required Skills: • Strong experience with architecture modelling tools (e.g. Sparx Enterprise Architect, MagicDraw Cameo), • Strong experience with Architecture Modelling Frameworks and Languages (e.g. TOGAF, MODAF, NAF, SysML, Archimate), • Success in working within large-scale, mission critical and complex integration programmes, • Ability to work with a number of stakeholders and suppliers, working across organizational boundaries as appropriate, • Experience of developing system behavioural diagrams, modelling interfaces and developing models to encapsulate functional requirements, • Demonstrable successes within the System Engineering environment, • Excellent customer facing skills, including being able to ingest large volumes of requirements and information developing clear understanding of customer hot-buttons and needs, • Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management, • In-depth experience of conducting detailed systems engineering trade solutions to assess options & feasibility, and define optimal solutions, • Strong knowledge of requirements and user scenario development in both text based and model based approaches, • Understanding designing / delivering systems in a Virtualised Environment, • Experience of working with Service Oriented Architectures Desired Skills: • ITIL including Service Management Roles & Processes, • Knowledge of Air Traffic Management or other safety related systems, • Experience of service management, assurance and regulation requirements and how they apply across functional boundaries, • Willingness to offer fresh, innovative ideas and/or unconventional approaches, • Ability to deliver clear messages through dialogue, written work and formal presentation What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: * Contributory Pension Scheme * Private Medical Insurance * 33 days Annual Leave (including public and privilege holidays) * Access to Flexible benefits * Flexi Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs. Who We Are: ___ – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £47,600.00-£61,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Knowledge of ITIL / ISO-aligned environments and structured delivery processes. Are you an experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP?. In this rol

Recognised ITIL Foundation Computer Sciences Certificate or equivalent. Propose the scope for service asset and configuration management, providing input to the Configuration management plan.

Job Title: SAP SuccessFactors (Employee Central) Consultant Location: Whiteley/Hybrid (2 days per week on site) Rate: £600 per day inside ir35 Contract: 6 months+ SC security clearance is required for this role. Job Description Senior SAP SuccessFactors Employee Central Consultant responsible for supporting, enhancing, and optimising HR solutions within the SuccessFactors landscape. The role involves working closely with business stakeholders to understand HR requirements, identify challenges, and deliver effective system solutions while supporting ongoing ADM delivery within an ITIL framework. Key Responsibilities: Lead configuration, support, and optimisation of SAP SuccessFactors Employee Central. Engage with HR stakeholders to gather requirements, analyse issues, and propose solutions. Provide guidance and support to other SuccessFactors team members. Support integrations, data replication to S/4HANA, and related SF modules where required. Ensure effective ADM delivery aligned with ITIL processes including incident, problem, and change management.Experience required: At least 10 to 15 years of strong hands on in SAP SuccessFactors Employee Central module with very good understanding of HR business processes Excellent communication skills, proactive, client handling skills Able work closely with client, identify HR business challenges/pain areas, analyse and propose right solutions for complex issues Ab...

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, weproudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Are you passionate about cutting-edge Audio Visual technology and delivering exceptional IT support? Do you thrive in dynamic environments where innovation, collaboration, and problem-solving are at the heart of what you do? If so, wed love to hear from you. We are looking for a Senior Service Delivery Specialist (AV) to join our Service Delivery team and play a key role in shaping the future of AV and IT services across the University. About the Role Reporting to the Service Delivery Manager, you will be a senior member of the Service Delivery team, providing high-quality IT and AV support to staff and students across the University. Youll support users through telephone, remote, and deskside assistance, ensuring smooth delivery of all University IT systems and services. Beyond the day to day support, this role offers the opportunity to influence the strategic direction of AV technology across campus, helping create innovative learning and collaboration spaces. Youll also play a key part in delivering projects within the Universitys Digital Transformation Plan, working with stakeholders to implement forward thinking solutions that enhance teaching, learning, and collaboration. What Youll Be Doing • Work closely with the Estates Department to lead AV input into new builds and building refurbishment projects, • Deliver expert AV knowledge through multiple channels, • Ensure learning and collaboration spaces are equipped with modern, future-ready AV technology, • Collaborate with internal teams and external partners to deliver innovative solutions, • Manage and resolve issues using ITIL processes including Incident, Problem, Service and Change Management, • Help define and implement the Universitys AV strategy and vision, • Provide training and guidance on key software and AV tools where there is customer demand Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience: • Competitive salary, including incremental progression within your scale., • Generous pension scheme., • Generous leave entitlement of 3235 days a year, plus bank holidays, and an additional Christmas closure., • Family-friendly policies supporting flexible working., • Staff discounts and loyalty schemes., • Staff car parking and discounted public travel., • Excellent training and development opportunities., • Staff wellbeing programmes., • Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities., • Discounted learning., • Start-up business mentoring from expert entrepreneurs via ourEntrepreneurs in Residenceprogramme. Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it. ED&I Statement: We are committed to upholding the Universitys values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised. JBRP1_UKTJ

Recognised ITIL Foundation Computer Sciences Certificate or equivalent.

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected. Interview process: Two Stage interview Process Working pattern: Hybrid working with 2-3 Days On-Site including Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are committed to providing flexibility where needed. We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you. In this exciting role, you'll be responsible for defining, designing, and implementing innovative technology solutions tailored to achieve specific business objectives. Collaborating closely with a diverse range of colleagues—including business stakeholders, developers, and systems administrators—you'll develop systems that are not only efficient but also highly effective, perfectly aligning with Weetabix’s strategic goals. • Work with stakeholders to develop scalable, reliable, and secure solution designs., • Design solutions to automate processes for improved efficiency and data-driven decisions., • Identify risks in designs and propose mitigation strategies., • Create and maintain architectural documentation, including system diagrams and specifications., • Stay updated on industry trends, including AI, to ensure continuous improvement and innovation., • Communicate technical concepts to non-technical stakeholders and work with with cross-functional teams., • Ensure solutions meet security and regulatory requirements, participating in audits., • Provide technical guidance to development teams and review designs for compliance with standards., • Participate in architectural forums within the organisation., • Leverage core systems like PowerPlatform and Boomi in solution designs for scalability., • Experience in creating architectural designs for business solutions including integrations and automation., • In-depth knowledge of architectural principles, design patterns and software development methodologies., • Experience and technical knowledge of Boomi or similar integration systems., • Experience on Azure or other cloud-based platforms including AI services., • PowerPlatform / PowerApps / PowerAutomate experience., • IT Service experience (ideally ITIL exposure)., • The ability to create high-level and low-level technical designs to meet business requirements., • Understanding of development principles and lifecycles relating to business applications and data management systems, • Good understanding of businesses processes and ERP / supporting systems including WMS & APS (Advanced Planning System). Nice To Have: • FMCG/Retail/Manufacturing background., • Experience in AI solution design and deployment., • Intermediate SQL language experience; scripting / development language skills., • Experience or knowledge of Extract Transform Load (ETL) and/or Robotic Process Automation (RPA) tools. We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. • Annual bonus 10%, • Double-matched pension scheme (up to 12% from us), • 25 days annual leave increasing with service, • Annual Salary review, • Healthcare plan, • Continued investment in your personal development, • We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave, • Access to 24/7 counselling service (via Grocery Aid partnership), • The freedom of Flexible Work Opportunities, • Enhanced Maternity / Paternity / Adoption Leave, • Additional Time Off for Fertility Treatment and Neonatal Care, • Working Parents Support Group Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. We utilise our Preferred Agency Supplier Partners as and when we require additional support #HaveYouHadYourWeetabix Benefits Check out our website for more information: • Annual bonus, • Double matched ER contributed pension scheme, • Annual Salary review #HaveYouHadYourWeetabix

The role requires deep knowledge of Service Architecture, ITIL frameworks, and the ability to manage complex challenges.

A managed IT services company is looking for a 2nd Line IT Service Desk Engineer in Whiteley. This position is based on-site with opportunities for training and progression within the company. Candidates should have experience with Active Directory, Office 365, and ITIL service desk operations.

A leading technology firm is seeking a Service Analyst to join their Aerospace, Defence, and Security team in Gosport.The role involves overseeing Asset and Configuration Management, maintaining accurate records, and working collaboratively to enhance service reliability.With a focus on ITIL process

Infrastructure Engineer - Deployed Hosting Services Location: Portsmouth (Onsite; Some Hybrid Possible) Contract: 12 Months, Inside IR35 Clearance: SC required to start; DV required while in role Carbon60 Project Services are recruiting an Infrastructure Engineer to support the build, deployment and configuration of secure hosting environments. This is a hands‑on technical role focused on delivering new infrastructure platforms and supporting deployed systems across compute, storage, virtualisation and Windows services. You'll work as part of an engineering team responsible for standing up environments, integrating services, conducting validation and ensuring systems are fully documented and ready for operational use. Key Responsibilities Build, configure and deploy infrastructure platforms including compute, storage and virtualisation components. Install, configure and maintain Windows Server 2019/2022, Active Directory, DNS, DHCP and Group Policy. Deploy and support VMware ESXi, vCenter and virtual machine environments. Support the setup and upkeep of development, test and reference environments. Follow established build procedures, configuration standards and security requirements. Perform system validation, testing and troubleshooting. Produce and update technical documentation, build guides and configuration records. Provide operational support to deployed hosting platforms. Essential Experience Recent experience deploying and supporting deployed infrastructure (compute, storage, VMware, firewalls, etc.). Strong hands-on background with Windows Server, Active Directory and Group Policy. Solid experience supporting VMware virtual environments. 3-5+ years' experience building and delivering enterprise infrastructure platforms. Ability to work independently on technical tasks and follow structured engineering processes. Desirable Experience VMware ESXi 8.0 / vCenter 7.0 or 8.0 VMware Cloud Foundation (VCF4+) Dell VxRail deployment Dell or HP server hardware build experience Networking fundamentals (VLANs, switching, routing basics) Linux exposure (Red Hat or Ubuntu) Experience working within secure, constrained or deployed environments VMware NSX‑T VMware Aria Suite (vROps, vRLI) Qualifications (Desirable) VMware VCP Microsoft MCSA ITIL Foundation Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Operations Manager Hybrid | Portsmouth | SC Cleared £90,000-£100,000 This is a high-impact role where reliability, security, and performance are critical. You'll lead the operational support function, ensuring services are delivered consistently, securely, and in line with ITIL best practice, while driving continuous improvement across a complex digital estate. Working closely with engineering, delivery teams, stakeholders, and third-party suppliers, you'll play a central role in keeping essential services running smoothly within a highly regulated environment. What you'll be doing Own day-to-day operations across a large portfolio of live digital services Lead ITIL-aligned processes including incident, problem, change, release, and service management Drive proactive service assurance, monitoring, and continuous improvement Ensure rapid resolution of issues impacting availability, security, or performance Support the smooth transition of services from delivery into live operations Manage third-party suppliers and ensure SLAs are consistently met Produce service reporting, performance insights, and risk assessments for senior stakeholders Maintain governance aligned to public sector/ defence standards and cyber security requirements What we're looking for Strong background in IT Operations, Service Management, or Application Support Proven experience applying ITIL best practices across multiple live services Experience supporting large portfolios of live applications Excellent stakeholder and supplier management skills Ability to operate confidently in critical, high pressure environments Current SC clearance (essential) Experience in defence or government environments This is a fantastic opportunity to step into a strategically important role supporting critical defence capability, with real ownership and visibility from day one

Job Specification ICT & Procurement Support Officer Role Purpose The ICT Infrastructure & Communications Support Officer will support the Navy Digital in delivering and maintaining vital ICT services across the Naval estate. This role assists senior engineers and programme teams with the upkeep, improvement, and basic administration of telephony, Wi‑Fi, communications, and ICT infrastructure systems that enable essential Royal Navy operations. The post holder will help ensure that ICT services remain safe, compliant, and reliable while gaining experience in MOD digital standards, ICT service delivery processes, and infrastructure projects. Key Responsibilities ICT Service Support • Support senior technical staff with the maintenance and administration of ICT systems, including telephony, Wi‑Fi, cabinets, and fixed infrastructure., • Assist with routine updates, minor changes, and service adjustments as directed., • Help maintain documentation, asset records, and configuration information., • Monitor service requests and escalate issues appropriately. Wi‑Fi (DBI) / Shoreside Internet Support • Provide day‑to‑day support for the Wi-Fi service, • Assist users and site teams with basic troubleshooting, status checks, and service reporting., • Contribute to work supporting the Navy's ambition to deliver a minimum digital baseline for personnel and families in service accommodation. Project & Delivery Assistance • Support the delivery of ICT upgrades and replacements by organising tasks, gathering information, and coordinating access with sites., • Assist senior engineers with site surveys, inspections, and installation activities., • Help track project progress, dependencies, and risks, raising any issues to the project lead. Procurement & Administrative Support • Assist with basic ICT procurement activities., • Gather requirements, prepare draft orders, and coordinate with suppliers under guidance from senior staff., • Maintain procurement records and support compliance with MOD processes. Stakeholder & Team Support • Communicate with site staff, service users, and internal teams to support ongoing service delivery., • Attend meetings, take notes, and assist with preparing reports, updates, and technical documentation., • Build positive working relationships with colleagues Essential Skills & Experience • Some experience or foundational knowledge of ICT, • Interest in procurement and willingness to develop technical skills., • Strong organisational and communication skills., • Ability to follow technical guidance and work collaboratively within a team., • Attention to detail and willingness to follow MOD processes and standards., • Travel will be required across UK Naval sites. Desirable Skills (Training Provided Where Needed) • Exposure to ICT cabling, procurement, Wi‑Fi troubleshooting, or equipment handling., • Awareness of MOD environments, MoDNet, or government digital standards., • Working knowledge of ITIL, service management practices, or basic project coordination., • Relevant technical training or certifications Role Development & Impact This is an excellent early‑career role offering hands‑on experience in ICT, service management, and defence digital capabilities. The successful candidate will gain exposure to complex ICT environments and will contribute to maintaining the digital services that underpin operational readiness and the welfare of Navy personnel. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Are you an experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge of modern Microsoft and cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Azure Delivery Consultant Fareham (Hybrid, with travel to customer sites) £50,000 per annum - £70,000 per annum In this role, you'll operate across the full project lifecycle - from presales and solution design through to hands-on delivery and ongoing service improvement. You'll split your time across technical delivery (approx. 50%), presales and customer engagement (25%), and service delivery (25%), working across multiple concurrent projects. We're looking for a consultant or an experienced senior engineer ready to step up, someone who is commercially aware, technically strong, and comfortable engaging directly with customers to shape solutions. Key Responsibilities Deliver end-to-end infrastructure and cloud consultancy engagements to agreed time, cost, and quality standards Act as a technical lead across multiple projects, ensuring successful delivery and high customer satisfaction Support presales activities, including customer engagement, solution design, and technical input into proposals Design and implement modern Microsoft-based infrastructure solutions (Azure, hybrid, virtualisation, networking) Produce high-quality technical documentation, including solution designs and Statements of Work Provide on-site and remote technical delivery, including deployments within customer environments and data centre Contribute to the development of new service offerings and the wider Professional Services catalogue Act as a subject matter expert within key technology areas, supporting internal teams and knowledge sharing Ensure adherence to ISO processes, governance, and best practice across all engagements Build strong relationships with customers, stakeholders, and third-party vendors Skills and Experience Essential: Proven experience delivering technical infrastructure or cloud projects end-to-end Strong Microsoft technology background across Azure, hybrid infrastructure, networking, and core platforms (Windows Server, Active Directory, Hyper-V) Experience in a customer-facing role, with strong communication and stakeholder engagement skills Exposure to presales or the ability to contribute to solution design and customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL / ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well-Architected Framework Networking experience (e.g. SonicWall, Cisco, Ubiquiti) Experience with HCI, S2D, or data centre-based infrastructure Strong understanding of cloud commercial models and customer value Experience working in fast-paced, high-growth environments If this Azure Delivery Consultant opportunity sounds of interest, please contact Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Are you an experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge of modern Microsoft and cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Azure Pre-Sales Consultant Fareham (Hybrid, with travel to customer sites) £50,000 per annum - £70,000 per annum In this role, you'll operate across the full project lifecycle - from presales and solution design through to hands-on delivery and ongoing service improvement. You'll split your time across technical delivery (approx. 50%), presales and customer engagement (25%), and service delivery (25%), working across multiple concurrent projects. We're looking for a consultant or an experienced senior engineer ready to step up, someone who is commercially aware, technically strong, and comfortable engaging directly with customers to shape solutions. Key Responsibilities Deliver end-to-end infrastructure and cloud consultancy engagements to agreed time, cost, and quality standards Act as a technical lead across multiple projects, ensuring successful delivery and high customer satisfaction Support presales activities, including customer engagement, solution design, and technical input into proposals Design and implement modern Microsoft-based infrastructure solutions (Azure, hybrid, virtualisation, networking) Produce high-quality technical documentation, including solution designs and Statements of Work Provide on-site and remote technical delivery, including deployments within customer environments and data centre Contribute to the development of new service offerings and the wider Professional Services catalogue Act as a subject matter expert within key technology areas, supporting internal teams and knowledge sharing Ensure adherence to ISO processes, governance, and best practice across all engagements Build strong relationships with customers, stakeholders, and third-party vendors Skills and Experience Essential: Proven experience delivering technical infrastructure or cloud projects end-to-end Strong Microsoft technology background across Azure, hybrid infrastructure, networking, and core platforms (Windows Server, Active Directory, Hyper-V) Experience in a customer-facing role, with strong communication and stakeholder engagement skills Exposure to presales or the ability to contribute to solution design and customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL / ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well-Architected Framework Networking experience (e.g. SonicWall, Cisco, Ubiquiti) Experience with HCI, S2D, or data centre-based infrastructure Strong understanding of cloud commercial models and customer value Experience working in fast-paced, high-growth environments If this Azure Pre-Sales Consultant opportunity sounds of interest, please contact Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

Role: ENGINEERING SUPPORT ENGINEER Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL Project: NAVY DIGITAL HOSTING (DEPLOYED) DELIVERY TEAM Overview The goal of the Navy Digital Hosting (Deployed) [NDH(D)] service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus upon their solutions and the Royal Navy to benefit from economies of scale. We are looking for a junior support engineer to enhance the delivery team's support for the initial deployment of the capability and assure its enduring support once delivered. This role will predominately be based onsite in Portsmouth at either HMNB Portsmouth or Portsdown Technology Park, therefore the incumbent must have a valid UK driving licence and the means to travel between to the two locations. Remote working may be available as the workload dictates. Key Responsibilities The role of the support engineer is to work direct to the In-Service lead, supporting both logistics and service management whilst maintaining a close link with the Technical Team in their delivery of the capability and the management of assets. The support engineer is to be self-managing to help deliver a high-quality service to support the delivery of the Royal Navy's vision, and their key responsibilities include the following: Support Ensuring the effective and efficient management and resolution of all Incident/Problem or Service Request tickets, including initial triage, resolution or allocation to other Resolvers (NDH(D) Technical team, OEMs, etc) as appropriate. Administering the Change Management process, ensuring all relevant documentation created, maintained and shared as required. Administering the movement of material around the UK and overseas as required. Operating and administering additional Service Management processes as required as the service matures. Deliver Engaging with supply stakeholders to ensure delivery and receipt of all hardware and consumables. Managing assets through initial tagging and recording in both internal and external asset management registers. Coordinating issues/receipts from internal storage to the Technical team for embodiment activity. Updating technical documentation as required. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability. Analyse Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with minimal supervision and independently Excellent inter-personal skills, comfortable interacting with stakeholders at all levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience on CIS/IT services within the Royal Navy / Royal Fleet Auxiliary. Working knowledge of the joint supply chain and transportation of classified material. Understanding of VMware vCenter administration (ideally 7.0 and later) Understanding of Dell server hardware and use of iDRAC. Experience in administration of Microsoft Windows 2019\22, Active Directory Desirable Qualifications Microsoft MCSAGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

IT Change and Problem Lead - Up to £60,000 - Basingstoke (2 days onsite) About the Organisation Our client is a large, purpose-driven organisation operating across multiple regions in the UK. They are currently seeking an IT Change and Problem Lead to play a pivotal role in developing a resilient, stable and well-governed IT environment. This is a key position within the IT Service Assurance function, ensuring that change activity is effectively controlled, risks are minimised, and underlying problems are proactively identified and resolved. The role offers a hybrid working model - 2 days onsite The Role As the IT Change and Problem Lead, you will take ownership of the end-to-end Change Management lifecycle, alongside leading Problem Management activities (approx. 70% Change / 30% Problem). You will ensure that all changes impacting applications, services and infrastructure are effectively assessed, approved, scheduled and communicated. In addition, you will drive structured Problem Management practices and play a significant role in the implementation and embedding of a new market leading ITSM tool in 2026. This role will suit someone who thrives in a governance-led environment, is passionate about continuous service improvement, and is confident influencing stakeholders across both IT and the wider business. Key Responsibilities Manage the end-to-end IT Change Management process to minimise risk to live services Facilitate Change Advisory Board (CAB) and emergency change governance forums Maintain and communicate the forward schedule of change across technology teams Conduct robust impact and risk assessments for both planned and emergency changes Lead the lifecycle management of Problem records, ensuring effective root cause resolution Analyse incident trends and implement proactive service improvement initiatives Drive and transform enterprise-wide Change and Problem Management processes to enhance service stability and operational performanceAbout You Strong experience developing, embedding and maturing ITIL-aligned Change and Problem Management processes within a complex environment Demonstrated ownership of service or process improvement initiatives with measurable outcomes Excellent analytical and problem-solving capability with a data-led decision-making approach ITIL Foundation certification (v3 or v4) Experience working with enterprise service management tooling (Freshworks desirable) and within collaborative delivery environments Familiarity with delivery frameworks such as Agile and/or enterprise architecture approachesBenefits 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Option to buy or sell holiday as part of our flexible benefits package 3 extra paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

This role is Inside IR35 The Lightning Systems Integration Facility (LSIF) is established at the Maritime Integration & Support Centre (MISC) on Portsdown Hill, Portsmouth, to support testing and integration of the F35 Lightning II Aircraft within the UK military infrastructure. A UKLTI System Administrator is required to administer, patch, secure and maintain the LSIF systems within the MISC environment, prepare the systems in line with testing requirements, and occasionally implement changes to the facility and established infrastructure. A major function of the role is the maintenance of government furnished computer equipment (including large servers). As part of this, the liaison and effective communication between suppliers, owners, partners and users is crucial in ensuring the equipment is available to the right groups at the right time. The role will require good organisational and communication skills on top of technical ability covering a range of technologies. The incumbent will be provided training on how to use the proprietary systems and will be expected to become well versed in using and administering them. Typical duties include (but are not limited to): Administration and maintenance of hardware, software, and networks Implementation of changes to hardware, software and networks Assisting with system preparation in line with customer and project requirements Assisting with security and export control matters (including ITAR and IVCO) Assisting with the planning, execution and reporting of testing events Assisting with longer-term facility planning Assisting with procurement and management of LSIF hardware and software Configuration control of assets, documents, change requests etc Knowledge: Server Administration, including Active Directory, DNS, Group Policies, Disk Management, updating via WSUS as well as knowledge of Microsoft hypervisor and the ability to implement and manage a virtual environment. Experience of auditing system log files and anti-virus monitoring using monitoring tools such as SolarWinds NPM/Observability, Kiwi Syslog, Splunk and Trellix ePO Some experience with networking vendors such as Cisco, FortiGate. Experience configuring, troubleshooting and upgrading network devices and knowledge of LAN and WAN infrastructure (switches, routers, firewalls). Ability to physically install Servers, workstations and network devices, and to perform cable management to MoD Standard Ability to design, plan, implement and manage integration of separate IT systems, including at different security classifications. Knowledge of ITAR, EAR, DEAL, SCIDA accreditation requirements of JSP 440 and 480, etc. Experience of ITIL processes and procedures. General IT trouble shooting skills Some knowledge of Linux, and / or containerisation, as well as JIRA and Confluence would also be preferred although is not vital Skills: § Ability to learn to use new technology including proprietary software and systems when required § Ability to work as part of a team § Ability to communicate with other team members, suppliers and customers § Ability to document changes and troubleshooting steps taken § Ability to prioritise work based on customer requirements and project/team objectives

Senior Test & Trials Consultant Location: Hampshire (Onsite) Duration: 18 Months Clearance: DV Clearance required (Active) Rate: £530 to £570 per day - Outside IR35 Overview We are seeking a Senior Test & Trials Consultant to provide specialist oversight and assurance across a highly secure government IT infrastructure programme. This role will focus on shaping, governing, and assuring test and trial activity, ensuring that infrastructure capabilities are validated, risks are identified early, and delivery remains aligned to operational requirements. The successful candidate will act as a trusted adviser to programme leadership, providing independent challenge, structured guidance, and leadership across complex test environments. Key Responsibilities Provide strategic oversight and assurance of Test & Trials activity across the programme Review and shape Test & Trials Strategies, Plans, and governance frameworks Advise programme leadership on test readiness, risks, and delivery confidence Provide independent challenge to ensure robust validation and assurance practices Support planning and execution of system integration, acceptance, and operational trials Engage with engineering, cyber, and operational stakeholders to ensure coordinated test delivery Produce high-level assurance reporting and readiness assessments Identify delivery risks and recommend mitigation strategies Support transition into service and operational acceptance activities Essential Skills & Experience Active DV Clearance (mandatory) Strong experience delivering Test & Trials consultancy or leadership within secure government or defence environments Demonstrable experience shaping test governance, strategy, and assurance frameworks Background working on secure IT infrastructure or complex systems programmes Experience advising senior stakeholders on test readiness and delivery risk Strong understanding of integration, system, and operational testing principles Ability to operate effectively within highly controlled, security-sensitive environments Desirable Experience Experience supporting MOD, Defence, or National Security programmes Familiarity with secure networks or infrastructure-based delivery environments Experience providing independent assurance or programme-level consultancy Knowledge of structured delivery methodologies (e.g., PRINCE2, ITIL, Agile)

Our client, operating in the Defence & Security sector, is seeking a skilled Technical Author to join its team on a permanent basis. This dynamic role involves creating, updating, reviewing, and maintaining Technical Publications for both national and international clients. Experience in aligning to relevant MoD requirements and standards such as Joint Service Publications (JSPs), S1000D, and MLI-STDs is essential. Key Responsibilities: Take ownership of Technical Publications including user/operator manuals, maintenance manuals, standard operating procedures, installation/assembly guides, release notes, technical service bulletins, safety notices, disposal instructions, training manuals, and specifications/data sheets. Conduct peer reviews of Integrated Logistics Support (ILS) documents and regulatory/safety documentation. Support the technical authoring of bid, tender, and quote submissions. Collaborate with internal teams and external stakeholders ensuring alignment of publications with customer needs and expectations. Engage in continuous improvement activities, enhancing customer support services procedures and policies. Promote client offerings to foster trust and confidence among customers, partners, and suppliers. Undertake reasonable duties imperative for the smooth operation of the business. Job Requirements: Experience as a Technical Author. Knowledge of JSPs, S1000D, and Simple Technical English. Understanding and application of through-life support standards such as DEF STAN 00-600, 00-40, 00-42, Mil Std 217F and KiD. Knowledge of ITIL (v3 or v4). Degree or HND/HNC qualification. Benefits: Access to a competitive salary and flexible benefits covering health and wellbeing, savings, protection, life, leisure, and entertainment. Engagement with a vibrant community passionate about tools, technologies, and techniques. Security Information: Due to the nature of this position, only sole UK nationals eligible to achieve DV clearance will be considered. Candidates should have resided in the UK for the past 10 years. If you are an experienced Technical Author ready to contribute to the Defence & Security sector, we encourage you to apply. Join our client's dedicated team and further your career in this rewarding field. Apply now

Are you an experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge of modern Microsoft and cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Modern Infrastructure Consultant Fareham (Hybrid, with travel to customer sites) £50,000 per annum - £70,000 per annum In this role, you'll operate across the full project lifecycle - from presales and solution design through to hands-on delivery and ongoing service improvement. You'll split your time across technical delivery (approx. 50%), presales and customer engagement (25%), and service delivery (25%), working across multiple concurrent projects. We're looking for a consultant or an experienced senior engineer ready to step up, someone who is commercially aware, technically strong, and comfortable engaging directly with customers to shape solutions. Key Responsibilities Deliver end-to-end infrastructure and cloud consultancy engagements to agreed time, cost, and quality standards Act as a technical lead across multiple projects, ensuring successful delivery and high customer satisfaction Support presales activities, including customer engagement, solution design, and technical input into proposals Design and implement modern Microsoft-based infrastructure solutions (Azure, hybrid, virtualisation, networking) Produce high-quality technical documentation, including solution designs and Statements of Work Provide on-site and remote technical delivery, including deployments within customer environments and data centre Contribute to the development of new service offerings and the wider Professional Services catalogue Act as a subject matter expert within key technology areas, supporting internal teams and knowledge sharing Ensure adherence to ISO processes, governance, and best practice across all engagements Build strong relationships with customers, stakeholders, and third-party vendors Skills and Experience Essential: Proven experience delivering technical infrastructure or cloud projects end-to-end Strong Microsoft technology background across Azure, hybrid infrastructure, networking, and core platforms (Windows Server, Active Directory, Hyper-V) Experience in a customer-facing role, with strong communication and stakeholder engagement skills Exposure to presales or the ability to contribute to solution design and customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL / ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well-Architected Framework Networking experience (e.g. SonicWall, Cisco, Ubiquiti) Experience with HCI, S2D, or data centre-based infrastructure Strong understanding of cloud commercial models and customer value Experience working in fast-paced, high-growth environments If this Modern Infrastructure Consultant opportunity sounds of interest, please contact Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

Our client, a fast-growing global robotics and aerospace company in the Defence & Security sector, is looking for an IT Support Engineer to join their team in Fareham, UK on a contract basis starting ASAP. The organisation is at the forefront of developing cutting-edge uncrewed vehicles (drones) for dual-use applications across air, land, and sea. As an IT Support Engineer, you will play a vital role in maintaining and advancing the company's IT infrastructure and security stance in the UK. Your efforts will ensure the stability, security, and continual improvement of IT systems while aligning with the strategic direction set by the IT Manager. This on-site position involves taking charge of daily IT operations across UK sites and providing crucial support as business needs evolve. Key Responsibilities: Provide advanced technical support for user hardware, software, and network infrastructure across UK operations, ensuring minimal disruption to business-critical activities. Take ownership of incident and problem management, handling complex technical challenges independently with timely resolution and thorough documentation. Monitor system performance, implement optimisation strategies, and oversee backup, patching, and disaster recovery processes for UK systems. Develop and deploy security solutions in response to vulnerability alerts within strict timeframes, ensuring compliance with Cyber Essentials Plus standards and defence industry security requirements. Support IT projects, system upgrades, testing, and rollouts across UK sites. Proactively identify IT risks and opportunities for infrastructure improvement. Create and maintain comprehensive technical documentation for systems, processes, and procedures. Manage IT asset tracking, stock levels, and vendor relationships for procurement and escalated support. Collaborate with the IT Manager on strategic IT development plans and security initiatives. Provide mentorship and guidance to junior IT support staff as the team grows (subject to resource planning). Job Requirements: Experience in 2nd line IT support or systems administration. Strong expertise in Microsoft Windows 11, Windows Server, and M365 administration. Proven experience with Group Policy and Intune configurations. Experience implementing and managing internet and email filtering solutions. Experience with DEFSTAN 05-138 or implementing it. Solid networking knowledge including firewalls, Wi-Fi, TCP/IP, DNS, and DHCP. Mobile device support and MDM platform administration experience. Hands-on experience supporting Microsoft Exchange, Teams, and SharePoint. Strong understanding of ITIL processes and experience with ITSM tools. Demonstrated ability to work autonomously and take ownership of complex technical challenges. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication and customer service capabilities. Experience working within environments requiring strict security and regulatory compliance, ideally in defence or aerospace sectors. Preferred Qualifications: Linux (Ubuntu) administration experience. Experience with virtualisation technologies (VMware, Hyper-V). Cloud platform experience, particularly with Intune, Azure, or AWS. Demonstrated experience with Cyber Essentials Plus standards and auditing processes. PowerShell scripting and automation capabilities. Microsoft certifications (MCSA, Azure Administrator, etc.). CompTIA A+/Network+ or CCNA certifications. ITIL Foundation certification. Location: This role is based on site in Fareham, working closely with our IT Manager and collaborating with our international team. Security Requirement: To be eligible for this role, you must be able to meet the Baseline Personnel Security Standard (BPSS). This includes confirming your identity, legal right to work in the UK, recent employment history, and criminal record (unspent convictions only). If you are an experienced IT Support Engineer ready to take on a challenging role in a fast-paced, innovative company, we would like to hear from you. Apply now to join our client's dynamic team in Fareham

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies in a professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage – assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure

A leading software company in Southampton is looking for a Release Manager to drive the enterprise-wide release strategy for their customer interaction management platform.This role involves planning large-scale SaaS releases, collaborating with cross-functional teams, and overseeing the continuous

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. Candidates should have technical support experience and relevant certifications like ITIL Foundation.

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

This role requires strong expertise in data languages and experience with ITIL processes.

A technology consulting firm in Greater London is seeking an experienced ITIL Configuration Manager to oversee and execute the Configuration Management process. The ideal candidate should have five years of experience within this role, with ITIL4 Foundation Certification, and a profound understandin

Ideal candidates must have a strong background in capacity management, deep knowledge of ITIL practices, and the ability to manage service teams effectively.

A global technology solutions provider is seeking a Junior Azure Infrastructure Engineer to join their team in Greater London.In this role, you will maintain and enhance the stability of infrastructure on the Azure platform, engage with internal teams, and deliver support in a dynamic healthcare env

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards.

This hybrid role requires strong ITIL-aligned governance skills and the ability to manage service performance and stakeholder engagement.

Candidates should have at least five years of relevant experience and an ITIL4 Foundation Certification. A global consultancy firm is seeking an ITIL Configuration Manager for NATO projects in Greater London.

SOC Team Lead/Manager - ITIL/ISM/SIEM - New Role. Knowledge of ITIL or similar service management frameworks (practical application preferred over rigid adherence).

This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholde

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable. Experience in implementing and managing ITIL practices in an organisation. Experience working within a service provider environment delivering ITIL-based solutions to customers.

Candidates should have experience with ServiceNow or Jira, as well as ITIL certification.

Candidates must possess knowledge of ITIL and be able to establish operational models.

The role requires strong expertise in Microsoft Active Directory and ITIL processes.

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks. This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery.