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Client Management Specialist Location: Newport, Wales / Stevenage / Portsmouth, UK Salary: Competitive salary and package dependent on experience Career Level: We are hiring at levels - Senior Analyst or Specialist Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement As a Client Management Specialist, you will join the IT team supporting the Digital Workplace. In this role, you will be responsible for maintaining, configuring, and supporting desktop technologies across a distributed environment. You will lead software distribution and patch management activities, including building and deploying software packages to workstations. The role also includes administration of software packaging, configuration management processes, and maintaining the client management infrastructure. You will additionally operate in a third‑line support capacity, assisting with the resolution of complex issues, problems, and major incidents. Primary Responsibilities • Provide expert administration of Microsoft SCCM/MECM., • Manage and configure Active Directory and Group Policy Objects (GPO)., • Oversee patching and software lifecycle management for Windows operating systems, including Windows 11., • Apply advanced knowledge of the Windows registry, file system permissions, drivers, and related components., • Work on assigned tasks and incidents as part of a managed service environment., • Apply ITIL best practices in day‑to‑day operations and processes. Desirable Skills & Experience • Experience with Nexthink or similar End User Experience analytics tools., • Strong experience with PowerShell scripting., • Working knowledge of networking concepts to support advanced troubleshooting., • Basic understanding of Linux operating systems. Job Qualifications • Relevant Microsoft certifications are desirable.

Location: Portsmouth (On Site) Competitive Salary & Package (Dependent on Experience) Career Level: Specialist / Associate Manager (CL8) Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British citizens only. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO. The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a wider team providing continual and international support to the Accenture Aero & Defence Space client. The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance to others. o Investigate and help resolve issues on customer’s network and IT environment and using agreed troubleshooting methodologies. o Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. o Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre. o Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings. o Participation in the on-call and shift rota, this is an onsite delivery-based role. Job Qualifications Skills & Experience: o Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. o Experience within information security/technology focused on networking. o Cisco switching & wireless, Cisco Security including ASA firewalls and ISE. o Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas. o Proven experience in incident management, service request management and problem solving. o Experience of using ticketing systems and use of monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: • ITIL qualification desirable., • Full clean driving license is preferable., • Palo Alto experience, • Checkpoint experience, • Firewall Orchestration

At Fadata, we take pride in our ability to adapt quickly to the ever-changing needs of our market and customers. This means that you, too, should be ready to embrace change as circumstances evolve. If you're excited about a fast-paced, dynamic environment where strategy is set but flexibility to grow with the market remains, then hit the apply button. We have a bold vision: to become the global standard for core software solutions in the insurance industry. Our aim is to achieve this by developing a truly cloud-native solution that can scale limitlessly—and we want you to be part of that journey. Our values—Trust, Openness, Passion, Innovation, and Care—serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team.We are seeking a highly experienced Global Delivery Lead to drive the expansion and excellence of our Professional Services Delivery organization across multiple regions. This role is pivotal in scaling our delivery operations, ensuring consistent execution across geographies, and maintaining strong client satisfaction. The ideal candidate will have a proven track record in expanding delivery organizations, particularly within the Professional Services domain, alongside deep expertise in Insurance Software, Business Transformation, and large-scale program execution.Strategic Leadership & Expansion • ·Develop and execute a global delivery strategy, expanding our Professional Services operations into new regions., • Establish and optimize regional delivery hubs, ensuring alignment with market demands and client needs., • Collaborate with leadership to define scalable delivery models that enhance efficiency, profitability, and customer satisfaction.Delivery Excellence & Execution, • Oversee the end-to-end delivery of large-scale programs, ensuring high-quality execution and alignment with business objectives., • Drive best practices in delivery governance, program management, and risk mitigation., • Ensure seamless implementation and integration of insurance software solutions, maximizing business value for clients., • Monitor and enhance KPIs related to project success, cost efficiency, and client satisfaction. Client Engagement & Business Transformation • Act as a trusted advisor to clients, ensuring alignment between our solutions and their business transformation goals., • Work closely with key stakeholders, including C-level executives, to shape delivery roadmaps and drive strategic initiatives., • Lead continuous improvement initiatives to enhance delivery methodologies, tools, and frameworks.Team Leadership & Growth, • Build, mentor, and develop high-performing delivery teams across multiple regions., • Foster a culture of accountability, collaboration, and innovation within the delivery organization., • Ensure alignment between Professional Services, Product Development, and Customer Success teams to drive seamless client experiences., • 10+ years of experience in Professional Services Delivery, with a strong focus on expanding delivery organizations across multiple regions., • Deep expertise in Insurance Software and Business Transformation, with a proven track record of leading complex implementation programs., • Strong leadership experience in scaling and optimizing delivery teams in a global environment., • Hands-on experience with enterprise software deployments, preferably in insurance technology or financial services., • Exceptional stakeholder management skills, with experience engaging with C-level executives., • Strong knowledge of delivery methodologies (Agile, Waterfall, Hybrid, etc.), governance, and risk management frameworks., • Proven ability to drive operational excellence and continuous process improvements in delivery organizations., • Strong communication, negotiation, and decision-making skills.Preferred Qualifications, • Experience in expanding Professional Services operations in Europe, APAC, or LATAM., • Familiarity with core insurance systems (Policy Admin, Claims, Billing, etc.) and their implementation challenges., • MBA or relevant certifications (PMP, SAFe, ITIL, etc.) are a plus., • Become part of a fast-growing insurance software vendor with multinational teams across Europe. Currently, we have offices in over 7 different countries, including Bulgaria (Sofia & Burgas), Germany (Munich), Denmark (Copenhagen), Spain (Madrid), Lima (Peru), Kuala Lumpur (Malaysia), Belgrade (Serbia), • Our diverse backgrounds have led to a collaborative and innovative work environment, where we value unique perspectives and experiences. At Fadata we are more than just coworkers - we are a team of professional and passionate individuals from over 20+ different countries., • We have a flexible home office policy • Receive a competitive remuneration package together with great opportunities for personal and professional growth., • A positive company culture built around people's wellbeing., • No meetings time when we can focus on our main tasks., • Work in a dynamic environment with an exceptional team that is always ready to help., • A half-day off the second Friday of the month so you can focus on passion projects, boost your creativity, or spend time with your loved oneс. Join us and become part of a team that is changing the insurance industry through technology for the better.

Service Delivery Consultant Remote-based/ travel to customer and Roc offices as required) We’re looking for a highly skilled Senior Security & Infrastructure Engineer (SDE) to play a key role within a Managed Service environment supporting a high-profile customer. In this position, you’ll lead on proactive support, technical delivery, and continuous improvement of managed services. Acting as the highest point of technical escalation, you’ll work closely with customer stakeholders, internal teams, and project staff to deliver secure, resilient, and best-in-class solutions. This is a hands-on, technically advanced role with a strong focus on security operations, infrastructure protection, and service excellence. What You’ll Be Doing Security Operations • Monitor and respond to security alerts, threats, and incidents across infrastructure and cloud environments, • Investigate complex incidents (malware, phishing, unauthorised access, vulnerabilities), • Implement and maintain security controls across systems and endpoints, • Work with SIEM, endpoint protection, and threat detection tools Infrastructure & Cloud Security • Secure servers, networks, and cloud platforms in line with best practices, • Manage identity and access controls (Active Directory, Azure AD, privileged access), • Oversee patching, system hardening, and configuration management, • Lead security onboarding using tools like Microsoft Defender and Purview Incident Response & Threat Management • Lead technical investigations and remediation activities, • Conduct root cause analysis and recommend preventative measures, • Support forensic investigations when required Vulnerability & Risk Management • Perform vulnerability assessments and coordinate remediation, • Identify risks and recommend security improvements, • Collaborate across teams to reduce organisational risk Technical Leadership & Escalation • Act as the senior escalation point for complex issues, • Support and mentor Service Desk and 2nd/3rd Line engineers, • Provide technical input into new managed service opportunities Compliance & Best Practice • Support compliance frameworks (ISO 27001, Cyber Essentials, NIST), • Assist with audits and ensure adherence to policies and standards Continuous Improvement • Enhance processes, tooling, and documentation, • Drive automation and improved monitoring capabilities, • Stay current with emerging threats and technologies What We’re Looking For Essential Skills & Experience • 5+ years in a Managed Services environment, • Strong knowledge of security operations and infrastructure security, • Experience with Microsoft 365, Azure, and cloud security, • Virtualisation experience (VMware & Azure), • Backup solutions (Veeam, Azure Backup), • Networking knowledge (routing, switching, VLANs, firewalls, VPNs), • Experience with SIEM and security monitoring tools, • Familiarity with Microsoft Defender, Endpoint Protection, or similar tools, • Strong understanding of ITIL frameworks, • Excellent communication and stakeholder engagement skills Desirable • Security certifications (CompTIA Security+, Microsoft SC-200/300/100), • Knowledge of ISO 27001, NIST, CIS benchmarks, • Experience with ITSM tools, • BPSS or SC Clearance Key Attributes • Strong problem-solving and analytical skills, • Ability to prioritise and perform under pressure, • Proactive, self-motivated, and driven to improve, • Collaborative team player with leadership capability, • Professional, customer-focused approach Additional Information • Travel to customer and Roc offices may be required, • Participation in a 24/7 on-call rota (subject to approval), • Occasional out-of-hours work for maintenance/releases (TOIL provided)

DevOps Engineer / SysAdmin - IBM Cloud, AWS, Oracle Cloud, Linux, RHEL, Apache, Tomcat, Docker, Kubernetes, Java, Salt, Puppet, Chef, Terraform, MySQL, Oracle, Shell Scripting; ITIL. Well established business consultancy seeks Devops Engineer / SysAdmin to join a small team and lead production syste

Position Infrastructure engineer (vulnerability management) Group London Reports to Technology Security Manager Direct reports 0 Internal relationships • NBKI Technology teams, • Business colleagues, • Information Security Office External relationships • NBK Head Office, Kuwait, • NBKI Technology partners Job purpose The Infrastructure Engineer (Vulnerability Management) is a hands-on technical role aimed at enhancing NBKI's security posture. Positioned within the IT Security team, this role is responsible for addressing open vulnerabilities and assurance findings. The Infrastructure Engineer will remediate vulnerabilities using change and release management methodologies and automate security updates using a suit of patch management tools. Key responsibilities and accountabilities • Automate patch management processes using a suite of patch management tools., • Assess vulnerabilities identified in Tenable scans and determine appropriate technical fixes., • Collaborate with the Technology Security Manager and the London Information Security Office to agree on remediation plans and actions., • Implement agreed changes and releases to the IT environment to resolve identified findings., • Prepare and submit risk acceptance requests if a technical fix cannot be applied., • Coordinate with NBKI partners to implement changes in the IT environment., • Lead the technical implementation of a new patch management platform., • Define and deliver to an agreed plan to resolve vulnerabilities outside of SLA. Any other tasks related to IT security at the discretion of the Technology Security Manager. Committee membership/involvement None at present. Qualification & Experience • Hands-on experience with patching servers, appliances, endpoints, and network equipment., • Hands-on experience with remediating vulnerabilities through configuration changes., • Hands-on experience managing Group Policy Objects (GPOs) and Azure Policies., • Hands-on experience deploying and configuring various patching solutions (e.g., SCCM, Intune, ManageEngine)., • Experience configuring and interpreting reports from vulnerability scanning tools., • Experience working with third-party vendors to deliver changes or perform impact assessments., • Proficiency in scripting languages (preferred)., • Degree in Computer Science or a related discipline (preferred)., • Experience in IT within financial services (preferred)., • ITIL V3 Foundation qualification (preferred). Essential Competencies / Skills • Analytical thinking, • Planning and Organising, • Effective communication and documentation skills, • Problem solving Technical Skills • Microsoft 365 administration, • Microsoft Windows Server, • Microsoft SQL Server, • Microsoft Windows 10, • VMware, • Microsoft Azure, • Microsoft System Center Configuration Manager (formerly SCCM), • Microsoft Intune, • Other patch management tools (Manage Engine, Syxsense, Ivanti, NinjaOne, etc.), • Active Directory, DNS and Microsoft CA, • Networking - routers, switches and firewalls (preferred), • Microsoft 365 Defender (preferred) Key success factors • All out of SLA vulnerabilities assigned to IT are remediated, • Average time to remediate vulnerabilities falls due to increased automation, • All out of SLA assurance findings assigned to IT are remediated, • IT’s change and release technical methodologies and approach is matured to increase speed of remediation, • NBKI security terms of reference remain compliant, • NBKI IT security posture improves (KPI performance), • % of vulnerabilities resolved by automation increases Any Other Comments Evening and weekend work will be required to make changes to IT systems out of hours.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems? Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transform business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance. Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues (not limited to Configuration Specialist and Solution Architects) in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers. This is a remote, full-time role with Veeva, with occasional travel to one of the offices in Europe. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. \n What You'll Do • Lead IT Operations at our customers for Veeva’s R&D SaaS solutions, • Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties, • Oversee customer release management programs, including resource planning, release tracking, and forecasting, • Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps, • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer Requirements • 8+ years of experience in IT Project Management, Support, Consulting or Product Management, • Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor, • Technical affinity and/or hands-on experience with software implementation, • Proven ability to work both independently and in teams in a dynamic environment, • Good understanding of SaaS and GxP principles, • Ability to quickly understand business requirements and design creative solutions, • Excellent verbal and written communication skills, • Bachelor’s degree or equivalent relevant experience Nice to Have • Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces, • Experience with Data or Content Management applications, • Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto, • Prince2/PMP, Agile Scrum Master, ITIL certifications Perks & Benefits • Allocations for continuous learning & development, • Health & wellness programs \n #RemoteUK Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s around 33,000 employees generated annual sales of CHF 11.76 billion. Join us as IT Access Engineer and help implement, automate, secure and improve our access management solution for Nuage - Sika’s global custom-built R&D data platform! In this role you will be part of a fast-growing Global R&D Digitalization team, transforming how our global R&D function develops and working on wide range of topics - from using traditional data science techniques to optimising operational efficiency along with state-of-the-art AI solutions to identify novel construction materials. This role is designed for remote working with occassional trips to Welwyn Garden City. Your main tasks will be: • Automate and streamline communication between cloud and on-prem systems., • Manage, test and debug user access groups., • Identify and fix security vulnerabilities in the access setup., • Higher education or proven track record of relevant working experience, • 2+ years of working experience with production software in the role of Software Engineer, Software Architect, Data Engineer, Data Scientist or similar, • Excellent knowledge of Python and Java, • Strong understanding of data security principles, • Experience with REST or GraphQL APIs, • Good knowledge in least one of: Microsoft Azure, ITIL, agile work practices and/or web platform management, • Effective verbal and written communication skills, • Excellent capacity to prioritise work Preferred • HTML/JS knowledge, • RAG and Jira/Confluence knowledge Benefits: • Competitive salary, • Holiday 25 days rising to 28 days with service, plus bank holidays, • A company pension contribution of up to 10%, • Private healthcare for you, with option to add family, • Group life cover at 6x your annual salary, • Group Income Protection (PHI) We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Overview The goal of the Navy Digital Hosting (Deployed) [NDH(D)] service is to introduce a new modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus upon their solutions and the Royal Navy to benefit from economies of scale. We are looking for a Cross Domain Solution (CDS)/Network integration engineer to support the delivery team with the build, deployment and support of NDH(D). This role will predominately be based onsite in Portsmouth along with Dockyards for ship installations, although remote working will be available as the workload dictates. Tasking The role of the CDS/Network integration engineer is to deliver design, build, implementation and day-to-day support of the integrated CDS service. The engineer is to be self-managing to help deliver a high-quality service to support the delivery of the Royal Navy's vision. Essential 5+ years' experience of design and deploying CDS systems in MOD or secure enterprise infrastructure platforms. Strong experience and understanding working with TCP networks. Strong experience of integrating data flows within the application layer. Good communication skills within a team. Understanding of Dell server hardware. Maintain technical documentation. Provide day to day 3rd and 4th line support of deployed services. Work as part of a team to support day to day administration in a flexible and agile manner. Desirable Experience in administration of Microsoft Windows 2019\22, Active Directory End user knowledge of Remedy. Good working knowledge of VMware VCF hosted services. Office Automation skills to support documentation updates. Ability to work within a team to proactively support the delivery of IT services on a Royal Navy vessel. Ability to work independently Strong interpersonal skills to manage key stakeholders (End users, suppliers and external services) Qualifications CISCO CCNA or equivalent. ITIL Foundation. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: This is an initial 6 month contract role within our UK IT Business Unit. The IT Solution Architect will be responsible for designing and implementing technology solutions that align with business objectives and technical requirements. This role bridges the gap between business needs and IT capabilities, ensuring that solutions are scalable, secure, and cost-effective. The Solution Architect works closely with stakeholders, developers, and project managers to deliver robust architectures that support organisational goals. Key Responsibilities: Solution Design & Architecture to a high standard. Develop high-level and detailed solution architectures for IT systems and applications. Ensure solutions comply with enterprise architecture standards, security policies, and regulatory requirements. Create architectural diagrams, models, and documentation for proposed solutions. Stakeholder Engagement Collaborate with business analysts, project managers, and technical teams to understand requirements. Present architectural solutions to stakeholders and obtain buy-in. Technology Evaluation Assess emerging technologies and recommend adoption where appropriate. Conduct feasibility studies and cost-benefit analyses for proposed solutions. Governance & Standards Define and enforce architectural principles, guidelines, and best practices. Ensure consistency and integration across systems and platforms. Implementation Support Provide technical leadership during solution implementation. Troubleshoot architectural issues and guide development teams. Perform Risk Management. Identify potential risks in solution design and propose mitigation strategies. Ensure compliance with data protection and cybersecurity standards. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years in IT roles, with at least 3 years in solution architecture. Experience in large-scale system design and implementation. Certifications (Preferred). TOGAF, AWS/Azure Solution Architect, ITIL. Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman). Proficiency in cloud platforms (AWS, Azure, GCP) and hybrid architectures. Experience with APIs, microservices, and integration patterns. Understanding of networking, security, and infrastructure principles. Analytical & Problem-Solving. Ability to translate business requirements into technical solutions. Strong analytical skills for evaluating complex systems. Communication & Leadership. Excellent verbal and written communication skills. Ability to influence and negotiate with stakeholders at all levels. Self-motivated, resilient and able to work under pressure. Excellent communication and presentation skills. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview

Job Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on-site presence at HMNB Portsmouth but could be hybrid, subject to the agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs and other service metrics Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service-restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management toolsets Support audit evidence gathering and compliance checks as required Continuous Improvement Identify trends, recurring issues, and improvement opportunities Lead the creation, implementation and monitoring of Service Improvement Plans (SIPs) as required Take ownership of operational processes and lead work to improve them and develop the service wrap Tooling Lead the identification and adoption of suitable tools to enhance the management of the NDH(D) service and introduce automation of service management tasks where appropriate Lead the optimisation of existing tools and capabilities within the NDH(D) service to enhance the service wrap Governance & Assurance Ensure compliance with NDH(D) policies and procedures, and relevant MOD regulations (e.g., JSP 453/JSP 440) Support audit activities and maintain accurate records as required Ensure effective operation of change and configuration management processes Ensure asset data (software and licenses) is up to date and accurate Define and agree MOUs and OLAs with enabling and supporting organisations as necessary Stakeholder Engagement Develop and agree OLAs with customers as necessary Provide clear, accurate communication with customers, internal teams, and suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours Self-starter, comfortable working autonomously Able to think independently to solve problems and prioritise across multiple strands of activity Customer focus Accountability and ownership Clear communication Good judgement under pressure Continuous improvement mindset, able to identify opportunities to improve processes/systems/organisations Stakeholder diplomacy and tact Detail-oriented with strong operational discipline Person Specification (Essential & Desirable Criteria) Essential Criteria ITIL v3 Foundation certified Experience supporting or delivering ITIL v3 processes Working experience with Remedy and other ITSM tools Strong understanding of service operations principles Ability to interpret SLAs/OLAs, analyse data and produce reporting packs Excellent verbal and written communication Eligibility and willingness to undergo SC clearance Experience working with multiple resolver groups or suppliers Desirable Criteria ITIL 4 Foundation Experience in MoD, Defence Digital, or other secure UK Gov environments Knowledge of JSPs or public-sector governance frameworks Problem Management / RCA experience Understanding of XLAs, user-experience metrics Experience with service improvement initiatives Knowledge of automationGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Applicants should have 7+ years of experience in Configuration Management with deep expertise in ServiceNow CMDB and ITIL best practices.

This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholde

Onyx-Conseil in Hart, England is seeking a Service Delivery Manager (Process Owner) with strong ITIL expertise and stakeholder management skills.

Become a Self-Employed Delivery Driver with Evri and Start Earning This Summer.Looking to boost your income over the summer months? Whether you're saving for a holiday, covering extra expenses, or just want more cash in your pocket, now’s the perfect time to get started.Join Evri as a self-employe

Do you want to support people with mental health issues in a moment of crisis?.Are you calm, non-judgemental and able to work effectively with people experiencing distress?.If you can embody our values of.Job title: Community Support Worker (Primary Care Network).Team Leader (Complex Needs & Communi

Become a Self-Employed Delivery Driver with Evri and Start Earning This Summer.Looking to boost your income over the summer months? Whether you're saving for a holiday, covering extra expenses, or just want more cash in your pocket, now’s the perfect time to get started.Join Evri as a self-employe

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.We are looking for a confident Support Worker with a passion for delivering outstanding care.Days,Nights and Weekends) making a positive

Become a Self-Employed Delivery Driver with Evri and Start Earning This Summer.Looking to boost your income over the summer months? Whether you're saving for a holiday, covering extra expenses, or just want more cash in your pocket, now’s the perfect time to get started.Join Evri as a self-employe

We're currently supporting a large organisation undergoing significant digital change and are looking to engage an experienced Business Analyst to support the delivery of modern, user-centred solutions.This role will sit at the heart of an Agile delivery environment, working closely with delivery te

Become a Self-Employed Delivery Driver with Evri and Start Earning This Summer.Looking to boost your income over the summer months? Whether you're saving for a holiday, covering extra expenses, or just want more cash in your pocket, now’s the perfect time to get started.Join Evri as a self-employe

Join a thriving warehouse& production team with competitive hourly rates and excellent development opportunities in Barton Upon Humber.We are looking for several Warehouse Operatives.Location: Barton Upon Humber, DN18.Experienced preferred but not essential; training provided.Shift: Monday to Friday

Become a Self-Employed Delivery Driver with Evri and Start Earning This Summer.Looking to boost your income over the summer months? Whether you're saving for a holiday, covering extra expenses, or just want more cash in your pocket, now’s the perfect time to get started.Join Evri as a self-employe

This role is ideal for someone who:.Is passionate about delivering change.Has strong communication skills and attention to detail.Enjoys working in a supportive and engaging team.Can adapt and use the BA toolbox to fit the situation.Delivers exceptional stakeholder engagement.Has a curious, user cen

UK’s national body for the humanities and social sciences - is seeking a.Senior Business Analyst (Enterprise Systems).IT and AV team in the Resources directorate, providing key support in the delivery in the first phase of the Academy’s IT Strategy.This is an exciting opportunity to play a centr

Senior Regulatory Business Analyst.Rate - £500 - 550 per day (Inside IR35 - Umbrella company only).Length - 4 Months Initial (will be extended).Location - The North West (hybrid, once a fortnight in the office).Sanderson are helping to support a new Basel 3.SDDT implementation for a medium sized F/

Childrens Residential Support Worker.We are currently recruiting on behalf of a client providing both childrens residential care and supported accommodation services across Southampton.Their childrens homes support young people aged 1115, while their supported accommodation services work with 1618-y

Part time (10am-4pm on Thursday or Friday).Drive (UK license- manual or automatic).Support Worker in the North Sheilds area.Do you share our belief that disability is not a barrier, and it doesnt have to stop anyone from living their best life and enjoying new and varied experiences?.Above market pa

We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society.Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.Our approach is built around emotional safety, trust, and consistent daily r

We are looking for calm, resourceful and energetic Support Workers who are highly motivated, hardworking, and keen to join our team in Barnet.You will support individuals with learning disabilities and mental health needs in a proactive and holistic person-centred approach.You must be willing to emb

Shifts: Shifts start from 8:30am and end at 9pm (Sleep-ins are required).Would you like a career where you can make a genuine and positive difference?.Join our Learning Disability service, Eccles Road, as a Support Worker and help individuals live with dignity, independence, and choice.You'll suppor

At Dimensions, you'll discover more than a job - you'll find purpose, belonging, and the support to thrive.Guided by our values, we create an inclusive, rewarding environment where your voice matters, your wellbeing is prioritised, and your growth is celebrated.As a Waking Night Support Worker, you'

Job Title: Refrigeration / Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 1 Refrigeration / Warehouse Operative for an ongoing temp to perm assignment in Swindon, SN3.The role would be split in refrigeration 80% and Warehouse 20%.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation.Right now, we are looking for a.Sounds great, what will I be doing?.Empower a caseload of service users to manage their health and wellbeing.As part of a team, you will suppor

Pay: £17 per hour, Weekly or monthly options available.We are seeking caring, reliable and confident Support Workers to join a small, consistent 2:1 team supporting an adult male living independently in his own home.He has a brain injury and is a wheelchair user, requiring full personal care and sa

Friendly and chatty support worker wanted in Glossop.Want to support people with learning disabilities to lead fun and independent lives?.Hello, we are three ladies that live in Glossop.We are looking for someone friendly that can involve us in our support and enable us to be active.We like to have

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.We are looking for an outstanding.You’ll have the opportunity to work.Cygnet Hospital Hexham is our 27 bed mental health facility for wo

Driver Essential (Full clean UK licence, 25+ for insurance purposes).Love the beach, fresh air and getting out and about? Turn that into a rewarding career.If you enjoy being active, spending time in the community and making someones day brighter, this could be the perfect role for you.As a Support

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.You’ll be working full time�

Monday Thursday: 8:00am 4:30pm.We are currently seeking reliable and hardworking Warehouse Operatives to join our clients busy water coolant operations team.The successful candidates will be working either on the production line or within the cleaning and descaling department, supporting the day-t

Build a Career That Changes Lives.At MacIntyre, we believe everyone should have the opportunity to live a gloriously ordinary life – a life filled with choice, independence, relationships, purpose and the freedom to be themselves.We're looking for caring, compassionate and committed people to join

We are currently recruiting for a compassionate and experienced.This role focuses on providing practical, emotional, and person-centred support to help families overcome challenges, improve wellbeing, build resilience, and promote independence.You will work closely with individuals experiencing soci

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.We are looking for a confident Support Worker with a passion for delivering outstanding care.Days,Nights and Weekends on a rolling rota),

From £26,436 + £2400 shift bonus.N+C Glass, part of the Nicholls and Clarke Group is looking to recruit Production Operatives to join our Fareham factory on a permanent basis due to exciting company growth.N+C Glass are highly reputable Glass window manufacturers and have been operating for nearly

Monday to Friday 6pm-10pm (or finish).Were looking for a Warehouse Operative to come join our Portsmouth Depot.In this role you will be helping support your local communitys health needs by delivering a high-quality supply chain service to our customers, who include pharmacies, GPs, and hospitals.Ac

Helping others improve and turn their lives around – there’s no better feeling.It’s what we do for thousands of people at more than 150 sites across the UK.We are looking for a confident.Old Leigh House supports men living with a learning disability and complex needs.The team can also support

With regret, our clients do not offer sponsorship.Monday to Friday, Waking Nights, 8.National Minimum Wage/National Living Wage per hour (dependent on the successful candidate's age), Monday to Sunday, Sleeping Nights, 10.

Hunts Recruitment is seeking experienced Support Workers for an exciting temporary to permanent opportunity in Southampton!.Experience of working with and/or supporting children and young people up to the age of 18.A full UK Drivers License and be willing to gain business insurance for your vehicle.