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Incident Manager Banking Chester: Hybrid - 3 days onsite per week 12 months £550 per day In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year. You will be required to work 1 weekend per month. In full: Description: Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 650+ Applications. Partners with global team mates to allow for seamless delivery of Incident Management Processes. Drive to Resolution Business Impacting Incidents: * Incident Coordination: Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact * Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorise, and mitigate incidents, ensuring the right experts are engaged * Communications: Ensure all personnel know their role during incidents. Keep teams aligned and accountable to timely completion of allocated actions. Ensure regular updates to Business and Technology stakeholders * Experience in a Major Incident Management role * Strong technical background with the ability to understand complex systems and troubleshoot issues * ITIL Certification * Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time Skills / Behaviours: * Ability to think strategically and plan for different scenarios that could occur during an incident * Ability to run the room and fearless regarding escalation * Ability to negotiate * Excellent written and verbal communication skills and experience with Executive level communications * Strong sense of accountability and ownership * Must be proactive, enthusiastic, flexible and results driven with attention to detail * A team player who must be able to remain calm under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision * Capable of working across organisational boundaries in a very demanding, high-output environment * Experience working in a large enterprise IT Organisation * Experience with triaging mission critical systems failure and resolution * Trained or experienced in advanced risk management/identification * Knowledge of crisis management, disaster, and business recovery and continuity management * Experience with postmortem processes and continuous improvement methodologies. * Knowledge and understanding of Change policy Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected. Interview process: Two Stage interview Process Working pattern: Hybrid working with 2-3 Days On-Site including Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are committed to providing flexibility where needed. We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you. In this exciting role, you'll be responsible for defining, designing, and implementing innovative technology solutions tailored to achieve specific business objectives. Collaborating closely with a diverse range of colleagues—including business stakeholders, developers, and systems administrators—you'll develop systems that are not only efficient but also highly effective, perfectly aligning with Weetabix’s strategic goals. • Work with stakeholders to develop scalable, reliable, and secure solution designs., • Design solutions to automate processes for improved efficiency and data-driven decisions., • Identify risks in designs and propose mitigation strategies., • Create and maintain architectural documentation, including system diagrams and specifications., • Stay updated on industry trends, including AI, to ensure continuous improvement and innovation., • Communicate technical concepts to non-technical stakeholders and work with with cross-functional teams., • Ensure solutions meet security and regulatory requirements, participating in audits., • Provide technical guidance to development teams and review designs for compliance with standards., • Participate in architectural forums within the organisation., • Leverage core systems like PowerPlatform and Boomi in solution designs for scalability., • Experience in creating architectural designs for business solutions including integrations and automation., • In-depth knowledge of architectural principles, design patterns and software development methodologies., • Experience and technical knowledge of Boomi or similar integration systems., • Experience on Azure or other cloud-based platforms including AI services., • PowerPlatform / PowerApps / PowerAutomate experience., • IT Service experience (ideally ITIL exposure)., • The ability to create high-level and low-level technical designs to meet business requirements., • Understanding of development principles and lifecycles relating to business applications and data management systems, • Good understanding of businesses processes and ERP / supporting systems including WMS & APS (Advanced Planning System). Nice To Have: • FMCG/Retail/Manufacturing background., • Experience in AI solution design and deployment., • Intermediate SQL language experience; scripting / development language skills., • Experience or knowledge of Extract Transform Load (ETL) and/or Robotic Process Automation (RPA) tools. We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. • Annual bonus 10%, • Double-matched pension scheme (up to 12% from us), • 25 days annual leave increasing with service, • Annual Salary review, • Healthcare plan, • Continued investment in your personal development, • We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave, • Access to 24/7 counselling service (via Grocery Aid partnership), • The freedom of Flexible Work Opportunities, • Enhanced Maternity / Paternity / Adoption Leave, • Additional Time Off for Fertility Treatment and Neonatal Care, • Working Parents Support Group Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. We utilise our Preferred Agency Supplier Partners as and when we require additional support #HaveYouHadYourWeetabix Benefits Check out our website for more information: • Annual bonus, • Double matched ER contributed pension scheme, • Annual Salary review #HaveYouHadYourWeetabix

Job Title: SQL Server Database Administrator (Contract) Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Location: Chester - 3 days per week onsite Contract: 12 months Rate: £500.00 - £525.00 per day via umbrella company The Opportunity We're partnering with a leading global financial services organisation to find an experienced SQL Server Database Administrator. This role sits within a high-performing technology environment responsible for supporting large-scale, business-critical database platforms. You'll work as part of a collaborative team ensuring database systems remain secure, highly available, and optimised for performance across a complex enterprise environment. Key Responsibilities Administer and maintain SQL Server database environments, ensuring data integrity, security, and availability. Implement and maintain data models, database designs, and access structures. Monitor database health and performance, proactively diagnosing and resolving issues. Support high availability and disaster recovery solutions, including clustering, database mirroring, log shipping, and AlwaysOn replication. Perform database performance tuning and optimisation using tools such as SQL Profiler, Extended Events, Database Engine Tuning Advisor, execution plans, and Performance Monitor. Develop and optimise T-SQL code, including stored procedures, functions, triggers, and views. Manage backup and recovery processes, index design, and database capacity planning. Support SQL Server upgrades, migrations, and instance management. Troubleshoot and resolve database issues in real time within high-availability environments. Work closely with development teams on query tuning and schema refinement. Help automate routine database processes and maintain documentation of system changes. Skills & Experience Strong experience administering Microsoft SQL Server environments. Experience working with SSIS, SSRS, and SSAS. Hands-on experience implementing or supporting high availability solutions (AlwaysOn, clustering, mirroring, log shipping). Strong T-SQL development and optimisation skills. Experience troubleshooting database performance and capacity issues. Familiarity with ITIL service management processes (incident, change, release, and problem management). Working knowledge of Windows Server administration. Exposure to PowerShell scripting is beneficial. Experience with tools such as BMC Remedy and enterprise storage systems is advantageous. Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly

Technical Support Supervisor 4 days onsite in Cheshire / 1 day remote Are you a hands-on technical specialist who enjoys supporting and developing others? This is an opportunity to step into a supervisory role where you’ll combine strong technical expertise with coaching, mentoring and team coordination. You’ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team. The role You’ll support the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently and communicated clearly across the business. Alongside this, you’ll play a key role in developing the team. This includes coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You’ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex issues and ensuring they are resolved within agreed service levels. What you’ll be doing Acting as the go-to escalation point for technical issues across desktop and infrastructure Supporting and coordinating a team of service desk engineers Coaching and mentoring team members to improve performance and service delivery Managing and prioritising workloads to ensure SLAs are consistently met Communicating clearly with stakeholders across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience at all times What they’re looking for Strong technical background across Microsoft environments (Windows, Active Directory, Exchange) Experience supporting desktop environments and troubleshooting complex issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication skills, with the ability to build rapport at all levels Confident stakeholder management skills A personable, approachable style with a genuine interest in supporting others Experience coaching, mentoring or informally leading others Someone who can inspire, motivate and bring energy to a team Why this role? This is a great opportunity for someone looking to step into, or further develop, a supervisory position while remaining close to the technology. You’ll have the chance to influence how the service desk operates, develop others, and make a real impact on both team performance and customer experience. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy

This role requires strong expertise in data languages and experience with ITIL processes.

A technology consulting firm in Greater London is seeking an experienced ITIL Configuration Manager to oversee and execute the Configuration Management process. The ideal candidate should have five years of experience within this role, with ITIL4 Foundation Certification, and a profound understandin

Ideal candidates must have a strong background in capacity management, deep knowledge of ITIL practices, and the ability to manage service teams effectively.

A UK government department is seeking a Senior Change Manager to lead IT-related changes within Policing.The role requires strong analytical, communication, and stakeholder management skills.Responsibilities include reviewing changes, assessing impacts, and liaising with Incident Management.Candidat

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards.

A global technology solutions provider is seeking a Junior Azure Infrastructure Engineer to join their team in Greater London.In this role, you will maintain and enhance the stability of infrastructure on the Azure platform, engage with internal teams, and deliver support in a dynamic healthcare env

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

This role focuses on developing and implementing the Problem Management process according to ITIL best practices. Candidates should have experience in Financial Services, IT Problem Management, and ITIL qualifications.

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support.This role will work with diverse teams globally, addressing technical challenges while ensuring the efficiency of IT systems.The position requires at least 5 years of IT experience, focusi

Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks. This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery.

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. Candidates should have technical support experience and relevant certifications like ITIL Foundation.

ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable. Experience in implementing and managing ITIL practices in an organisation. Experience working within a service provider environment delivering ITIL-based solutions to customers.

Candidates should have experience with ServiceNow or Jira, as well as ITIL certification.

A leading wealth management firm in Liverpool is seeking a skilled Service Desk Analyst to provide first line technical support.In this hybrid role, you will handle incident logging, manage Service Desk tickets, and ensure satisfactory customer resolutions.The ideal candidate will have excellent cus

Candidates must possess knowledge of ITIL and be able to establish operational models.

The role requires strong expertise in Microsoft Active Directory and ITIL processes.

Awareness of ITIL is desirable but not an absolute must. Business Development Manager - UK (ITIL). Work closely with the PC partner organizations in UK and help them sell more of ITIL products.

The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools.

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