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M365 Administrator 12 Month FTC – up to £55k – Remote (occasional site visits) Our Exeter based client are looking to onboard and experienced Microsoft 365 Administrator on an initial 12 month FTC basis. The right candidate will have experience configuring, maintaining and administrating the M365 platform and will provide support to all end users across the business. Key responsibilities: • Administer MS365 (Teams, SharePoint, OneDrive, Active Directory), ensuring optimal use and E5 license integration., • Collaborate with stakeholders to enhance MS365 usage., • Configure and manage SharePoint, including app integration, library creation, access control, and permissions., • Maintain SharePoint and intranet; troubleshoot issues and support end-users with training., • Perform data backups, clean-ups, and archiving to ensure data integrity and storage efficiency., • Analyse usage reports to optimize user experience and stay current with SharePoint and Teams developments., • Manage Teams service, including group creation, meeting and messaging policies, and organization-wide settings., • Oversee team settings, memberships, and device configurations via Teams admin centre and PowerShell., • Coordinate access reviews and troubleshoot user call quality issues using advanced tools., • Access and analyse Teams admin reports; manage tenant app catalogue publications. Experience and qualifications: • Previous experience working with SharePoint is required., • Previous experience working with MS Teams is required., • Managing Microsoft SharePoint and Teams Training, • Good understanding of Microsoft 365 products, • Knowledge of ITIL would be an advantage., • Proficient in the use of MS Office applications (Word, Excel, Outlook, and Visio) Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

Position Infrastructure engineer (vulnerability management) Group London Reports to Technology Security Manager Direct reports 0 Internal relationships • NBKI Technology teams, • Business colleagues, • Information Security Office External relationships • NBK Head Office, Kuwait, • NBKI Technology partners Job purpose The Infrastructure Engineer (Vulnerability Management) is a hands-on technical role aimed at enhancing NBKI's security posture. Positioned within the IT Security team, this role is responsible for addressing open vulnerabilities and assurance findings. The Infrastructure Engineer will remediate vulnerabilities using change and release management methodologies and automate security updates using a suit of patch management tools. Key responsibilities and accountabilities • Automate patch management processes using a suite of patch management tools., • Assess vulnerabilities identified in Tenable scans and determine appropriate technical fixes., • Collaborate with the Technology Security Manager and the London Information Security Office to agree on remediation plans and actions., • Implement agreed changes and releases to the IT environment to resolve identified findings., • Prepare and submit risk acceptance requests if a technical fix cannot be applied., • Coordinate with NBKI partners to implement changes in the IT environment., • Lead the technical implementation of a new patch management platform., • Define and deliver to an agreed plan to resolve vulnerabilities outside of SLA. Any other tasks related to IT security at the discretion of the Technology Security Manager. Committee membership/involvement None at present. Qualification & Experience • Hands-on experience with patching servers, appliances, endpoints, and network equipment., • Hands-on experience with remediating vulnerabilities through configuration changes., • Hands-on experience managing Group Policy Objects (GPOs) and Azure Policies., • Hands-on experience deploying and configuring various patching solutions (e.g., SCCM, Intune, ManageEngine)., • Experience configuring and interpreting reports from vulnerability scanning tools., • Experience working with third-party vendors to deliver changes or perform impact assessments., • Proficiency in scripting languages (preferred)., • Degree in Computer Science or a related discipline (preferred)., • Experience in IT within financial services (preferred)., • ITIL V3 Foundation qualification (preferred). Essential Competencies / Skills • Analytical thinking, • Planning and Organising, • Effective communication and documentation skills, • Problem solving Technical Skills • Microsoft 365 administration, • Microsoft Windows Server, • Microsoft SQL Server, • Microsoft Windows 10, • VMware, • Microsoft Azure, • Microsoft System Center Configuration Manager (formerly SCCM), • Microsoft Intune, • Other patch management tools (Manage Engine, Syxsense, Ivanti, NinjaOne, etc.), • Active Directory, DNS and Microsoft CA, • Networking - routers, switches and firewalls (preferred), • Microsoft 365 Defender (preferred) Key success factors • All out of SLA vulnerabilities assigned to IT are remediated, • Average time to remediate vulnerabilities falls due to increased automation, • All out of SLA assurance findings assigned to IT are remediated, • IT’s change and release technical methodologies and approach is matured to increase speed of remediation, • NBKI security terms of reference remain compliant, • NBKI IT security posture improves (KPI performance), • % of vulnerabilities resolved by automation increases Any Other Comments Evening and weekend work will be required to make changes to IT systems out of hours.

Senior Cyber Security Engineer – Reading - Perm £60,000 - £70,000 Hybrid working As our client’s Cyber Security business continues to grow, they are now looking for an experienced and dynamic Senior Cyber Security Engineer to join our vibrant office with hybrid working. Senior Cyber Security Engineer - Responsibility: • Carry out daily security engineering/ operation tasks under an ITIL framework, • Develop an understanding of the threats, risks, vulnerabilities and evolving attack vectors facing the business., • Using strong technical knowledge, continuously analyse and make recommendations to implement effective security controls, system hardening and security improvement projects with a particular focus in application/web hosting security., • Assist in the management of patching, vulnerability analysis and penetration testing to ensure recommendations are risk assessed and implemented in a timely manner Senior Cyber Security Engineer - Skills: • Experience in Security Engineering, Network Security, and/or working in a Security Operations Centre (SOC)., • Hands-on knowledge of security tools and technologies, including Web Application Firewalls, SASE, access control, SIEM, antivirus, email/web security gateways, firewalls, load balancers, ACLs, and network protocols (TCP/IP, routing, switching)., • Strong grasp of security infrastructure design, IT security best practices, and system hardening., • Solid understanding of IT systems and protocols such as networks, domain management, and virtualized environments., • Holds or is working towards certifications like CISSP, SANS GCIA, CompTIA Security+, CCNA/CCNP, or similar., • Knowledge of ISO27001, Cyber Essentials, and AAF frameworks is a plus. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

At Fadata, we take pride in our ability to adapt quickly to the ever-changing needs of our market and customers. This means that you, too, should be ready to embrace change as circumstances evolve. If you're excited about a fast-paced, dynamic environment where strategy is set but flexibility to grow with the market remains, then hit the apply button. We have a bold vision: to become the global standard for core software solutions in the insurance industry. Our aim is to achieve this by developing a truly cloud-native solution that can scale limitlessly—and we want you to be part of that journey. Our values—Trust, Openness, Passion, Innovation, and Care—serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team.We are seeking a highly experienced Global Delivery Lead to drive the expansion and excellence of our Professional Services Delivery organization across multiple regions. This role is pivotal in scaling our delivery operations, ensuring consistent execution across geographies, and maintaining strong client satisfaction. The ideal candidate will have a proven track record in expanding delivery organizations, particularly within the Professional Services domain, alongside deep expertise in Insurance Software, Business Transformation, and large-scale program execution.Strategic Leadership & Expansion • ·Develop and execute a global delivery strategy, expanding our Professional Services operations into new regions., • Establish and optimize regional delivery hubs, ensuring alignment with market demands and client needs., • Collaborate with leadership to define scalable delivery models that enhance efficiency, profitability, and customer satisfaction.Delivery Excellence & Execution, • Oversee the end-to-end delivery of large-scale programs, ensuring high-quality execution and alignment with business objectives., • Drive best practices in delivery governance, program management, and risk mitigation., • Ensure seamless implementation and integration of insurance software solutions, maximizing business value for clients., • Monitor and enhance KPIs related to project success, cost efficiency, and client satisfaction. Client Engagement & Business Transformation • Act as a trusted advisor to clients, ensuring alignment between our solutions and their business transformation goals., • Work closely with key stakeholders, including C-level executives, to shape delivery roadmaps and drive strategic initiatives., • Lead continuous improvement initiatives to enhance delivery methodologies, tools, and frameworks.Team Leadership & Growth, • Build, mentor, and develop high-performing delivery teams across multiple regions., • Foster a culture of accountability, collaboration, and innovation within the delivery organization., • Ensure alignment between Professional Services, Product Development, and Customer Success teams to drive seamless client experiences., • 10+ years of experience in Professional Services Delivery, with a strong focus on expanding delivery organizations across multiple regions., • Deep expertise in Insurance Software and Business Transformation, with a proven track record of leading complex implementation programs., • Strong leadership experience in scaling and optimizing delivery teams in a global environment., • Hands-on experience with enterprise software deployments, preferably in insurance technology or financial services., • Exceptional stakeholder management skills, with experience engaging with C-level executives., • Strong knowledge of delivery methodologies (Agile, Waterfall, Hybrid, etc.), governance, and risk management frameworks., • Proven ability to drive operational excellence and continuous process improvements in delivery organizations., • Strong communication, negotiation, and decision-making skills.Preferred Qualifications, • Experience in expanding Professional Services operations in Europe, APAC, or LATAM., • Familiarity with core insurance systems (Policy Admin, Claims, Billing, etc.) and their implementation challenges., • MBA or relevant certifications (PMP, SAFe, ITIL, etc.) are a plus., • Become part of a fast-growing insurance software vendor with multinational teams across Europe. Currently, we have offices in over 7 different countries, including Bulgaria (Sofia & Burgas), Germany (Munich), Denmark (Copenhagen), Spain (Madrid), Lima (Peru), Kuala Lumpur (Malaysia), Belgrade (Serbia), • Our diverse backgrounds have led to a collaborative and innovative work environment, where we value unique perspectives and experiences. At Fadata we are more than just coworkers - we are a team of professional and passionate individuals from over 20+ different countries., • We have a flexible home office policy • Receive a competitive remuneration package together with great opportunities for personal and professional growth., • A positive company culture built around people's wellbeing., • No meetings time when we can focus on our main tasks., • Work in a dynamic environment with an exceptional team that is always ready to help., • A half-day off the second Friday of the month so you can focus on passion projects, boost your creativity, or spend time with your loved oneс. Join us and become part of a team that is changing the insurance industry through technology for the better.

Service Delivery Consultant Remote-based/ travel to customer and Roc offices as required) We’re looking for a highly skilled Senior Security & Infrastructure Engineer (SDE) to play a key role within a Managed Service environment supporting a high-profile customer. In this position, you’ll lead on proactive support, technical delivery, and continuous improvement of managed services. Acting as the highest point of technical escalation, you’ll work closely with customer stakeholders, internal teams, and project staff to deliver secure, resilient, and best-in-class solutions. This is a hands-on, technically advanced role with a strong focus on security operations, infrastructure protection, and service excellence. What You’ll Be Doing Security Operations • Monitor and respond to security alerts, threats, and incidents across infrastructure and cloud environments, • Investigate complex incidents (malware, phishing, unauthorised access, vulnerabilities), • Implement and maintain security controls across systems and endpoints, • Work with SIEM, endpoint protection, and threat detection tools Infrastructure & Cloud Security • Secure servers, networks, and cloud platforms in line with best practices, • Manage identity and access controls (Active Directory, Azure AD, privileged access), • Oversee patching, system hardening, and configuration management, • Lead security onboarding using tools like Microsoft Defender and Purview Incident Response & Threat Management • Lead technical investigations and remediation activities, • Conduct root cause analysis and recommend preventative measures, • Support forensic investigations when required Vulnerability & Risk Management • Perform vulnerability assessments and coordinate remediation, • Identify risks and recommend security improvements, • Collaborate across teams to reduce organisational risk Technical Leadership & Escalation • Act as the senior escalation point for complex issues, • Support and mentor Service Desk and 2nd/3rd Line engineers, • Provide technical input into new managed service opportunities Compliance & Best Practice • Support compliance frameworks (ISO 27001, Cyber Essentials, NIST), • Assist with audits and ensure adherence to policies and standards Continuous Improvement • Enhance processes, tooling, and documentation, • Drive automation and improved monitoring capabilities, • Stay current with emerging threats and technologies What We’re Looking For Essential Skills & Experience • 5+ years in a Managed Services environment, • Strong knowledge of security operations and infrastructure security, • Experience with Microsoft 365, Azure, and cloud security, • Virtualisation experience (VMware & Azure), • Backup solutions (Veeam, Azure Backup), • Networking knowledge (routing, switching, VLANs, firewalls, VPNs), • Experience with SIEM and security monitoring tools, • Familiarity with Microsoft Defender, Endpoint Protection, or similar tools, • Strong understanding of ITIL frameworks, • Excellent communication and stakeholder engagement skills Desirable • Security certifications (CompTIA Security+, Microsoft SC-200/300/100), • Knowledge of ISO 27001, NIST, CIS benchmarks, • Experience with ITSM tools, • BPSS or SC Clearance Key Attributes • Strong problem-solving and analytical skills, • Ability to prioritise and perform under pressure, • Proactive, self-motivated, and driven to improve, • Collaborative team player with leadership capability, • Professional, customer-focused approach Additional Information • Travel to customer and Roc offices may be required, • Participation in a 24/7 on-call rota (subject to approval), • Occasional out-of-hours work for maintenance/releases (TOIL provided)

Solutions Designer, Systems Designer, Business Systems Analyst, Technical BA, Application Designer, Systems Analyst, Technical BA, Systems Design, Guidewire, Agile, SDLC, UX, Wireframing, Prototyping, UML, ITIL, Financial Services, Insurance. Due to increased customer demand from our key clients, T

DevOps Engineer / SysAdmin - IBM Cloud, AWS, Oracle Cloud, Linux, RHEL, Apache, Tomcat, Docker, Kubernetes, Java, Salt, Puppet, Chef, Terraform, MySQL, Oracle, Shell Scripting; ITIL. Contract, 12 Months+, Inside IR35, Bedfordshire / Fully Remote / UK Wide. £425 - £540 (Contract Rate) Well established business consultancy seeks Devops Engineer / SysAdmin to join a small team and lead production systems administration and DevOps tasks relating to one of its core industry data insight platforms. With multiple facets and integrations to the system the Devops Engineer / SysAdmin will manage applications deployed in a range of environments but primarily focussed on AWS and IBM Cloud. Utilising a range of skills you will: • Support production Linux / RHEL infrastructure and associated applications ensuring high availability, • Configure infrastructure environments for automation/orchestration; optimise for efficiency, • Conduct root-cause analysis of application and infrastructure faults and resolve technical problems, • Perform system upgrades across infrastructure, database and containerisation technologies, • Spin up server environments utilising automation tools such as Salt, Puppet, Chef, Terraform, • Manage AWS and IBM Cloud environments using Shell Scripting techniques and core Java where applicable, • Configure web servers and containerisation tech inc Apache, Tomcat, Docker, Kubernetes We are open to DevOps Engineer / Systems Administrators / SysAdmins from all industries to assist with the workload during a period of growth and expansion. You will work within a small team leading technical initiatives at times and bringing news skills were possible. Aside from this, you will be required to support the team in the ongoing production workload in terms of problem identification and resolution. We are searching for candidates who: • Possess strong Linux Systems Administration skills and experience: CentOS, RHEL etc, • Experience working with a range of cloud technologies inc AWS, IBM Cloud, Oracle Cloud, GCP, • Have strong scripting and management skills with a range of languages inc Bash and Java, • Be comfortable working with automation tech for infrastructure and containers inc Terraform, Puppet, Docker, Kubernetes etc, • Have worked with a range of database environments inc MySQL, Oracle, Vertica (desirable), • Possess solid core networking principles VPNs, Firewalls, Load Balancing, • Bring excellent organisation and communication skills and an awareness of ITIL We are able to offer this role to candidates across the UK to work on a fully remote basis. There will be an onboarding period at the company’s HQ (local accommodation costs provided) in the first two weeks and occasional check-ins at the companies premises on an ad-hoc basis. The contract rate stated includes a total rate for all employment costs prior to the gross pay-rate which will be paid weekly.

_ is an On-Demand Talent Platform specialising in the IT and technology sector. We have an opportunity live at the moment looking for an Infrastructure Engineer (Virtualisation) with one of our enterprise clients. All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to https://app.gigged.ai/find-a-gig/6gd09q70AEL and create a free talent profile. Start: ASAP Duration: 6-month rolling contract (likely 1–2 years) Rate: £550 per day (inside IR35) Location: Hybrid – 2 days per week in Sheffield office to start (may reduce once established) We are seeking an experienced Infrastructure Engineer (Virtualisation) to join a leading financial services organisation on a contract basis. You will design, build, and support enterprise virtualisation platforms across on-premises and hybrid environments, ensuring stability, performance, and regulatory compliance. This role is key to maintaining secure, resilient, and cost-effective infrastructure, enabling application and platform teams to deliver change safely. Virtualisation Platform Engineering & Operations Build, operate, and maintain enterprise virtualisation platforms (VMware vSphere/ESXi, Hyper-V). Provide day‑2 operational support: monitoring, troubleshooting, performance tuning, capacity optimisation. Execute patching, upgrades, firmware updates, and hardware lifecycle activities. Ensure high availability, clustering, failover, and recovery mechanisms. Platform Lifecycle & Capacity Management Own platform lifecycle processes: build standards, upgrades, decommissioning, technical refreshes. Conduct capacity planning and forecasting to meet business demand. Identify and remediate single points of failure; support disaster recovery testing. Automation & Standardisation Develop and maintain automation for provisioning and configuration (scripting/Infrastructure as Code). Standardise virtualisation builds, templates, and configurations. Support integration with cloud and container platforms in hybrid delivery models. Incident, Problem & Change Management Act as escalation point for complex incidents. Perform root cause analysis and implement preventive actions. Support controlled change execution following ITIL processes. Security, Risk & Compliance Ensure platforms meet security standards, hardening guidelines, and regulatory requirements. Support audits with documentation and operational evidence. Manage vulnerabilities, configuration drift, and access controls. Collaboration & Documentation Work closely with storage, network, OS, cloud, and application teams. Provide technical input for designs and onboarding. Maintain documentation, runbooks, and operational procedures. Essential: Experience with enterprise virtualisation (VMware vSphere/ESXi/vCenter or equivalent). Proven infrastructure engineering or platform operations experience in enterprise environments. Hands-on with upgrades, patching, performance tuning, troubleshooting. Knowledge of server hardware, storage, and networking related to virtualisation. ITIL-aligned operational experience. Strong analytical, troubleshooting, and documentation skills. Desirable: Experience in financial services or regulated industries. Scripting/automation experience (PowerShell, Python) and Infrastructure-as-Code. Knowledge of hybrid integration between virtualisation, cloud, and containers. Disaster recovery/business continuity experience. Personal Attributes: Ownership and accountability for platform stability. Ability to work in global, multi-disciplinary teams. Clear communication with technical and non-technical stakeholders. Proactive, focused on continuous improvement and risk reduction.

We're working with a leading organisation undergoing significant digital transformation, and they're looking for an experienced Azure Platform Engineer to join their Infrastructure and Platform Engineering team. This is an exciting opportunity to help shape and evolve a modern Azure cloud environment, working with cutting-edge technologies while supporting enterprise-scale operations. As an Azure Platform Engineer, you'll play a key role in designing, building, and supporting scalable infrastructure solutions in Azure. You'll work across a broad range of technologies including SaaS, PaaS, networking, identity, storage, and security. This is a hands-on role where you'll contribute to projects, embed automation and security by design, and collaborate closely with product and development teams in an Agile environment. Key skills for the Azure Platform Engineer: • Build and maintain infrastructure using Terraform in a DevOps environment., • Drive adoption of Kubernetes (AKS) and containerised applications., • Design and manage CI/CD workflows for infrastructure deployment., • Implement observability and monitoring with Azure Monitor, Prometheus, Grafana, and Open Telemetry., • Champion security and compliance, embedding policies into IaC and CI/CD processes., • Support migrations into Azure and contribute to the platform roadmap., • Act as a subject matter expert, mentoring colleagues and liaising with external vendors when required. Key skills for the Azure Platform Engineer: • 3+ years' experience working as a Cloud Infrastructure Engineer with a strong focus on Microsoft Azure., • 6+ years in infrastructure engineering or support roles (Windows Server, Active Directory, etc.)., • Hands-on experience with Terraform and IaC in a DevOps setting., • Strong knowledge of Kubernetes (AKS) and Docker., • Familiarity with Azure hub/spoke architecture, networking, IDAM, and security best practices., • Knowledge of ITIL processes (release, deployment, change management)., • Excellent communication and problem-solving skills, with the ability to influence and lead when required. If you're an Azure specialist passionate about automation, security, and building enterprise-scale infrastructure, we'd love to hear from you.

Salesforce Developer - Contract - Inside IR35 - Remote Rate: Up to £500 per day IR35: Inside Duration: 6 months Location: Remote The role: A leading Government organisation are seeking a Senior Salesforce Developer, with demonstrable experience of building effective business solutions using Salesforce technologies. This is an initial 6-month contract, remote and Inside IR35. Skill & Experience Requirements: • Experience in Salesforce development, including Apex, Visualforce, and Lightning Components., • Salesforce Developer certification (e.g., Salesforce Certified Platform Developer I/II) is highly desirable., • Hands-on experience with Salesforce integrations using REST/SOAP APIs, web services, and middleware tools., • Demonstrable experience of building effective business solutions using Salesforce technologies, • Ability to communicate effectively with both technical and non-technical colleagues., • Experience working in agile delivery teams., • Practical understanding of implementing security and privacy by design, • Awareness of ITIL disciplines that govern the running of live services. If you are interested and available, please apply in the first instance and you will be contacted to discuss the position further.

We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly

Life on the team Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. Youll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast-paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career. What youll do As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts. Youll take ownership of service performance, ensuring delivery meets contractual, financial and customer satisfaction targets. Working within a matrix model, youll coordinate and influence delivery teams and partners to maintain quality, manage risk and drive continual improvement. On a day to day basis this looks like: • Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS)., • Use data and insight to identify trends, risks and improvement opportunities., • Act a...

Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role • Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity, • Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks, • Support internal and external audit activity, including evidence gathering,...

A financial services firm is seeking an Infrastructure Business Analyst to collaborate with stakeholders and IT teams.This hybrid role, based in Sheffield or Birmingham, requires expertise in banking/financial services, IT infrastructure, and strong communication skills.Responsibilities include gath

Application Support AnalystSheffield + Hybrid working (2 office, 3 home)Up to £45,000 Your new roleThe Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes. ResponsibilitiesDeliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)Investigate, troubleshoot and resolve incidents and service requests in a timely and professional mannerEscalate complex or unresolved issues to third-party vendors or senior IT colleaguesMaintain and update support documentation and resolution logsEnsure business continuity through prompt issue managementProvide user support across the organisation in line with SLAsSupport the design and enhancement of PowerApps solutions to meet business needsAssist in maintaining and developing Power BI dashboards to provide actionable insightsCollaborate with internal teams to identify automation opportunities using Power Platform toolsWork with business users to scope and test new app or report featuresContribute to the integration of data sources and systems within the Microsoft ecosystemHelp train users on PowerApps and Power BI usage and functionalityAssist with configuration, testing, and deployment of system changes or new featuresParticipate in small-scale IT projects and system rolloutsCollaborate with business units to identify process improvement opportunities Experience neededExperience supporting Dynamics 365 Business Central in a BAU settingSolid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)Familiarity with PowerApps and Power BIUnderstanding of business processes in finance, operations, or supply chainStrong problem-solving ability and customer service mindsetClear and confident communication skills Desirable SkillsKnowledge of Dynamics 365 Field Service or CE modulesExperience with Power AutomateService Management or ITIL experienceBasic SQL or data querying knowledge Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to £47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Business Application Manager Sheffield + Hybrid working Circa £50,000 Your new role You will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes. Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams to identify automation opportunities using Power Platform tools Work with business users to scope and test new app or report features Contribute to the integration of data sources and systems within the Microsoft ecosystem Help train users on PowerApps and Power BI usage and functionality Assist with configuration, testing, and deployment of system changes or new features Participate in small-scale IT projects and system rollouts Collaborate with business units to identify process improvement opportunities Experience needed Experience supporting Dynamics 365 Business Central in a BAU setting Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Familiarity with PowerApps and Power BI Understanding of business processes in finance, operations, or supply chain Strong problem-solving ability and customer service mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Application Support Analyst - Microsoft Dynamics 365 - Eco Services Role Snapshot: Salary: to £45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st, 2nd and 3rd Line Applications Support, working closely with internal users and third-party suppliers, and contribute to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills.Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments.Call Experis IT on (phone number removed) for more detail If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

MFA Technical Engineer Role ( Solid IAM and MFA experience) The role is for a MFA Technical Engineer with significant experience in delivery projects into large organisations with many stakeholders. The successful candidates must therefore have strong social skills across different mediums and ability to communicate a vision based on developing technology. The successful candidate will have a strong general technical background with hands on experience delivering IAM and infrastructure projects. Inside IR35 - Based in Sheffield 2-3 day a week - non-negotiable Key responsibilities • Engineer and support MFA solutions across enterprise identity platforms (eg, Azure AD/Entra ID, iSeries, ADFS, etc)., • Deliver authentication patterns: OIDC/OAuth2, SAML2, Kerberos/LDAP, session management, token lifecycle., • Integrate apps with enterprise IAM/SSO platforms (AD, ADLDS, ADFS, Entra)., • Integrate MFA with applications using standards and protocols (SAML 2.0, OAuth 2.0, OpenID Connect, RADIUS, LDAP)., • Strong understanding of authentication vs authorisation, identity lifecycle, and trust boundaries., • Implement and maintain authentication policies (conditional access, step-up authentication, risk-based controls, device posture)., • Manage MFA factors and lifecycle: push, OTP, FIDO2/WebAuthn, hardware tokens, SMS/voice (where permitted), backup codes, recovery flows., • Monitor service health and security events; tune alerting and dashboards., • Troubleshoot complex authentication issues (SSO/MFA failures, token/certificate issues, clock drift, network/proxy constraints)., • Partner with IAM, Cyber Security, Architecture, and application teams to deliver secure-by-design integrations., • Strong understanding of authentication vs authorisation, identity lifecycle, and trust boundaries., • Produce and maintain technical documentation, runbooks, and knowledge articles; contribute to operational readiness, • Support audits and control testing; evidence compliance with security and regulatory requirements. Participate in on-call/incident response, problem management, and continuous improvement. Essential Skills • Knowledge of Multi-Factor Authentication/Passwordless Authentication technology is required., • Strong hands-on experience with federated protocols (OIDC/OAuth2/SAML)., • Experience with at least one IdP platform and troubleshooting tools., • Strong understanding of authentication vs authorisation, identity lifecycle, and trust boundaries., • Support PoC/Pilot testing and planning for rollout for new authentication patterns., • Work with Architecture on production infrastructure design., • Present at stakeholder forums to provide updates on the project deliverables and achievements. Is technically versed on modern authentication protocols and can have technical discussion to support issues identified during implementations., • Conduct reviews with service owners to complete/review technology assessments to determine suitable approach. Plan and support IAM Authentication implementation., • Familiar with JIRA/Confluence and can support our journey to use these tools better. Hands-on experience engineering MFA/SSO within an enterprise IAM environment., • Working knowledge of PKI, certificates, TLS, and key management concepts. Experience operating production services: monitoring, incident management, change/release processes. Desirable Skills • Previous experience of working in financial services, ideally HSBC experience. EntraID/AzureAD experience., • Scripting/automation skills (PowerShell and/or Python) and familiarity with APIs., • Experience with FIDO2/WebAuthn and phishing-resistant MFA rollouts. Knowledge of Zero Trust and adaptive/risk-based authentication., • Familiarity with privileged access controls (PAM) and strong authentication for admin workflows., • Cloud identity experience (Azure/AWS/GCP) and hybrid identity (AD, ADFS)., • ITIL practices and experience in regulated environments (financial services)., • Understanding of regulatory/security expectations (least privilege, auditability). Qualifications Degree in Computer Science, Engineering, Cyber Security, or equivalent experience. Security/IAM certifications are a plus (eg, Microsoft Identity, Okta/Ping certs, CISSP/SSCP, GIAC-role dependent)

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. Client Details Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working collaboratively in an agile delivery model. Description As IT Service Manager, you will lead governance workstreams and day-to-day service management activities across Change Enablement, Release Management, and broader ITIL 4 practices. Key responsibilities include: Operating and continuously improving governance and resilience (G&R) processes such as Change Enablement, Release Management, Service Validation & Testing, IT Risk & Controls, Service Catalogue & Configuration Management, and IT Service Continuity Coordinating release governance to ensure controlled deployments with appropriate approvals, evidence, and business readiness Supporting audit readiness through evidence coordination, remediation tracking, and governance SME input Conducting technology risk and control assessments and escalating key risks appropriately Embedding governance controls into agile delivery processes (e.g., definition of done, implementation standards, post-change assurance) Producing and enhancing governance reporting (KPIs, KRIs, risk trends, control effectiveness) Maintaining governance artefacts and documentation for Important Business Services (IBS) Assessing resilience impacts across change and service lifecycle activities Supporting and improving incident management and recovery processes, ensuring lessons learned are embeddedProfile You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement. Essential experience & skills: Significant experience within an Enterprise Service Management function Strong track record of defining, delivering, and embedding IT service management practices Experience running senior governance forums (e.g., Change Advisory Boards) Solid knowledge of ITIL (ideally ITIL 4) Ability to engage stakeholders across all levels and drive collaborative outcomes Strong analytical and reporting skills Relevant certifications (e.g., ITIL 4, Project Management methodologies)Desirable: Exposure to risk management, audit, and governance frameworks Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or service management platforms Knowledge of resilience, BCM tooling, or incident recovery environments Experience supporting major incidents or operational disruptionsSFIA capability alignment (selected): Governance (Level 4) Technology Service Management (Level 4) Service Level Management (Level 4) Risk, Continuity, Configuration & Availability Management (Level 3) Stakeholder Relationship Management (Level 4)Job Offer Opportunity to shape and enhance governance and resilience practices in a strategic IT function Exposure to senior stakeholders and enterprise-wide initiatives A collaborative, agile working environment that encourages ownership and innovation 6 month FTC with a well regarded public institution. Competitive salary and benefits package (£38,500 - £47,500) Hybrid Working - 2 days on site in Sheffield, 3 days WFH If you meet the requirements and are keen to know more, get in touch today

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