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ITIL Certification or demonstrated experience in ITIL change processes is essential. Manage and provide technical expertise in the data, voice and video communications infrastructure services of the University, including assistance with the development of system designs from requirements specificati

Ideal candidates should have experience in service desk environments, strong knowledge of Windows and Office 365, and certifications such as ITIL Foundation.

An opportunity has arisen for an experienced Head of Delivery within a busy Technology division. The role will be at least an eight-month fixed term contract, which is to cover maternity leave. Ideally you will be available at either immediate or short notice. The IT is the centralized IT shared services providing applications, infrastructure, network and desktop support across the company. As part of an ongoing IT Transformation, my client requires a Head of Programme Delivery who will be responsible for: Running the team responsible for Programme Management, Project Management, Software Testing and QA. The ideal candidate will be a strong leader with demonstrable, strategic experience within the above areas within IT. Ensuring that systems meet the current and planned needs of the business units and corporate systems. Managing, overseeing and dealing with escalations, you will be managing the technical side of projects. Run and manage a team of experienced technical individuals and general keeping on top of issues and occurrences across the projects. Producing and presenting a high level of reporting and working closely with systems, Test/QA and technical design teams. You will be the key escalation point for any issues and will be a great problem solver and logical thinker, with the ability to think and plan. You will possess strong stakeholder management skills and will often be required to attend and report on projects in board and CEO meetings. This is a highly integral role within the business and a full handover/hand back will take place. There is hybrid working of two days in the office and three days working from home every week. Skills/Experience/Attributes: • Demonstrable experience as a Head of Technical Delivery – minimum of five plus years’ experience, • Degree educated in Computer Science or similar, • PMP or Prince certified, • Familiarity with ITIL/COBIT processes, • Management of large projects and programmes of work, • Strong leadership and people management, • Knowledge/experience of Jira and Salesforce are desirable, • Experience in budget management and areas of improvement, • Experience of strategical management on the technical side of projects, • A high level of report creation and presentation, • Strong stakeholder management experience. Comfortable with attending regular board meetings, • Experience of being an escalation point and experience of problem-solving major issues. Good at identify risks., • Technical mind with a strong focus on deliverables, • Experience of working with a Test/QA team, • Highly organised, pro-active and a good listener, • Professional, personable with a collaborative approach to work, • Analytical mind, • Intermediate knowledge of Word, Excel and Outlook, • Confident and accurate use of departmental computer systems/databases

The starting salary for this role is £47,142 per annum based on working 36 hours per week. This is a 2 year fixed term contract opportunity. We are excited to be hiring a Compute Infrastructure Senior Officer to support our IT and Digital team based at our Woodhatch Place office in Reigate. Our team follows a hybrid schedule, working in the office two days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role As a Compute Infrastructure Senior Officer, you will work in the Compute Infrastructure Team which is part of the Enterprise Technology function which is a core IT function within the IT & Digital Service as it underpins the running of all the council's operations. This is a particularly complex environment requiring specialist skillsets in a constantly changing technology landscape. The team is responsible for the management of a large virtualisation infrastructure and server estate, as well as end user device build and management, including productivity tools. In this role, you will support the Compute Infrastructure Team Manager in ensuring the secure, reliable, and compliant operation of the Council's IT estate. You will play a key role in managing cyber‑security risks, with a particular focus on patching, vulnerability remediation, and compliance across servers and endpoint platforms. This involves using modern tools and techniques to identify, assess, and remediate vulnerabilities across a complex enterprise environment. You will contribute to the development and implementation of security policies, standards and processes, ensuring they align with regulatory and organisational requirements. Working collaboratively across IT&D, you will help drive timely remediation of vulnerabilities and support secure, efficient service delivery. The role involves providing tactical advice to colleagues and managers alike, helping shape secure operational practices and ensuring our compute infrastructure remains robust and well‑managed. You will also support a range of initiatives and improvements that help the Council deliver its priorities for communities, residents, and services. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience in patching, configuration, device management and vulnerability compliance management, using tools such as Microsoft SCCM, Intune or Azure Arc. Good technical knowledge of compute and endpoint platforms. Managing vulnerabilities from detection through to remediation. Good problem analysis, trouble-shooting and technical problem resolution skills, coupled with working understanding of service delivery frameworks such as iTIL and relevant policies and procedures to ensure resources are efficiently used. Clear communication, accurate record keeping, and effective workload management. Working collaboratively and contributing to team development.Please submit a CV and a personal statement (no more than 1,000 words) explaining why you are a good fit for the role. Your CV and personal statement should show how you meet the essential criteria listed in our advert and connect your answers to the behaviours we are looking for. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs

The starting salary for this role is £41,585 per annum, working 36 hours per week. Surrey County Council operates dedicated on-premise enterprise data centres that support the council's business-critical services and a range of partnership customers. The Data Centre Team is seeking to recruit a Data Centre Technician (Critical Facilities Technical Officer). This is an on-site role, requiring attendance five days per week, with some travel between Surrey data centres and other locations around the county. Our core business hours are between 8 am and 6 pm but a flexible approach to working hours is a key requirement for this role. The role requires a basic DBS (Disclosure and Barring Service) and participation in an out-of-hours support rota. About the Role As a Critical Facilities Technical Officer, you will be responsible for maintaining and supporting the council's data centres, ensuring optimal performance, cost efficiency, and risk management. The work can be diverse, sometimes unpredictable, and non-routine, requiring a creative application of a wide range of skills. The role includes a broad range of tasks, such as: Performing installation, maintenance, and troubleshooting of critical IT infrastructure, M&E (mechanical and electrical) systems, and security controls. Supporting data centre services for both internal council operations and external partner customers. Collaborating with customers, third-party engineers, and stakeholders to deliver infrastructure projects and service improvements. Managing physical security & availability ensuring compliance with industry standards, including ISO 27001 and ITIL best practices. Supporting disaster recovery, capacity planning, and business continuity within the data centres. Participating in a 24/7 out of hours support on a rotational basis.About the Team The Data Centre Team is a small but dynamic and close-knit multidisciplinary group that values teamwork, collaboration, and having fun while ensuring the availability and security of Surrey County Council's data centres. We pride ourselves on fostering a supportive and inclusive environment. While we take our responsibilities seriously, we also believe in enjoying our work, celebrating successes, and keeping a sense of humour. Whether it is tackling challenging technical issues, brainstorming innovative solutions, or sharing a laugh during breaks, you will find a team that works hard and supports each other every step of the way. About You You will bring experience in planning, organising and managing projects, supporting your team to deliver shared outcomes, while also feeling comfortable taking ownership of tasks independently. You will be an IT professional who maintains enthusiasm and adaptability when navigating complex situations. You will thrive in a dynamic data centre environment and demonstrate a commitment to continuous improvement, operational efficiency and effective collaboration within a multidisciplinary team. Experience of industry standards such as TIA‑942, ISO 27001, ITIL and PRINCE2 is beneficial, but we welcome applicants who can demonstrate equivalent knowledge or a willingness to learn. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our to get an insight into working at Surrey. Surrey has both urban and rural areas therefore you will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 16/04/2026 with interviews scheduled for the week commencing 20/04/2026. We look forward to receiving your application, please click on the apply online button below to submit

Lead IT Service Delivery Manager Location: Worthing, East Sussex (Hybrid working arrangements) Contract: Initial 6‑month contract Day Rate: £600-£800 per day (Inside IR35) About the Role We're recruiting an experienced Lead IT Service Delivery Manager on behalf of our leading utilities client to oversee the delivery, performance, and continual improvement of IT services across a complex, regulated organisation. You will lead a team of Service Delivery Managers responsible for ensuring that critical IT services remain stable, resilient, secure, and aligned to operational, customer, and regulatory needs. This role will play a pivotal part in safeguarding essential services that support water quality, environmental compliance, customer operations, corporate systems, and incident response. You will provide strategic leadership across Service Management, champion ITIL best practice, and drive service excellence across both internal teams and third‑party suppliers. Key Responsibilities Leadership & People Management Lead, coach, and develop a team of Service Delivery Managers, fostering a culture of ownership, accountability, and continuous improvement. Set objectives, monitor performance, and support professional development.Major Incident & Service Operations Manage major incidents, P1 and P2 events through to restoration and root‑cause resolution. Act as an escalation point and participate in a 24/7 out‑of‑hours rota. Provide timely, clear communications to impacted users.Service Performance & Reporting Own service performance metrics including SLAs, OLAs and KPIs. Produce accurate MI reports to demonstrate service performance and trends. Communicate risks, incidents, and improvements effectively to stakeholders.Stakeholder & Relationship Management Build strong, collaborative relationships across engineering, operational, digital, and business teams. Run regular service reviews with internal teams and suppliers. Represent Service Delivery in governance meetings, operational reviews, and leadership forums.Supplier & Commercial Management Lead service reviews with suppliers to ensure contractual compliance. Provide performance feedback to the Commercial team. Drive supplier improvements and escalate service issues impacting stability or resilience.Service Management & Continuous Improvement Lead the development and optimisation of ITIL‑aligned processes (Incident, Problem, Change, Release, Request). Deliver continual service improvement initiatives that enhance stability, reduce risk, and improve user experience. Ensure service governance aligns with regulatory expectations within the water sector, including operational resilience and cybersecurity.Risk & Resilience Identify and manage risks related to service delivery and critical national infrastructure. Promote best practice in business continuity, disaster recovery, and asset integrity.Skills & Experience Needed Strong people leadership with experience coaching, mentoring and driving high performance Ability to build trust and influence senior stakeholders and technical teams. Experience managing teams through change and fostering continuous improvement. Deep understanding of ITIL frameworks and Service Management disciplines (Incident, Problem, Change, SACM etc). Good working knowledge of IT operations, cloud services, infrastructure, networking and applications. Ability to interpret technical detail and communicate it in a business‑focused way. Understanding of how IT services underpin operational performance and regulatory compliance in utility or similarly regulated industries. Ability to balance cost, risk and service quality. Proven experience leading IT Service Delivery teams in a 24/7 or operationally critical environment. Strong supplier and third‑party contract management experience. Experience within a regulated or complex industry (utility sector preferred). ITIL Foundation (v3 or v4). Experience working with ServiceNow ITSM/CSM.Desirable ITIL Foundation v5. Further qualifications such as SIAM, Lean, Agile, or similar frameworks. Understanding of regulatory frameworks relevant to water utilities (resilience, cybersecurity, operational technology). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. Candidates should have technical support experience and relevant certifications like ITIL Foundation.

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

This role requires strong expertise in data languages and experience with ITIL processes.

A technology consulting firm in Greater London is seeking an experienced ITIL Configuration Manager to oversee and execute the Configuration Management process. The ideal candidate should have five years of experience within this role, with ITIL4 Foundation Certification, and a profound understandin

Ideal candidates must have a strong background in capacity management, deep knowledge of ITIL practices, and the ability to manage service teams effectively.

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards.

A global technology solutions provider is seeking a Junior Azure Infrastructure Engineer to join their team in Greater London.In this role, you will maintain and enhance the stability of infrastructure on the Azure platform, engage with internal teams, and deliver support in a dynamic healthcare env

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks. This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery.

A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support.This role will work with diverse teams globally, addressing technical challenges while ensuring the efficiency of IT systems.The position requires at least 5 years of IT experience, focusi

SOC Team Lead/Manager - ITIL/ISM/SIEM - New Role. Knowledge of ITIL or similar service management frameworks (practical application preferred over rigid adherence).

A global consultancy firm is seeking an ITIL Configuration Manager for NATO projects in Greater London. Candidates should have at least five years of relevant experience and an ITIL4 Foundation Certification.

This hybrid role requires strong ITIL-aligned governance skills and the ability to manage service performance and stakeholder engagement.

This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholde

ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable. Experience in implementing and managing ITIL practices in an organisation. Experience working within a service provider environment delivering ITIL-based solutions to customers.

Candidates should have experience with ServiceNow or Jira, as well as ITIL certification.

Candidates must possess knowledge of ITIL and be able to establish operational models.

The role requires strong expertise in Microsoft Active Directory and ITIL processes.

Awareness of ITIL is desirable but not an absolute must. Business Development Manager - UK (ITIL). Work closely with the PC partner organizations in UK and help them sell more of ITIL products.

The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools.

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Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

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Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

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