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Be part of reshaping one of the UK’s most recognised brands, creating seamless digital experiences for millions of players. This role gives you the chance to architect the future of web and app platforms that support life-changing Good Causes. Role Overview: • Location: Watford (Flexible hybrid model, up-to 3 days per week onsite), • Package: Up-to £120,000 Basic plus bonus and perks, • Industry: Digital / Gaming / Entertainment What You’ll Be Doing: • Lead solution architecture across web, mobile, and backend platforms., • Analyse requirements and legacy systems to design modern, scalable solutions., • Collaborate with in-house and nearshore development teams on design and implementation., • Produce high and low-level design documentation for enterprise systems., • Implement secure, high-performance solutions with multiple integrations., • Apply modern cloud technologies and security design principles (AWS, Azure)., • Partner with Data, Product, and Enterprise Architects to ensure cohesive system architecture., • Support digital operations through documentation and liaison with third-party providers. Main Skills Needed: • Expert in Kotlin, Swift, and web/mobile frameworks with cloud experience (AWS/Azure)., • Proven track record designing scalable applications for millions of users., • Strong understanding of architecture frameworks (TOGAF), modelling languages (UML/ArchiMate/BPMN), and IT service delivery (ITIL)., • Experience with Agile, SAFe, Prince2, or PMP methodologies., • Skilled in analysis, problem-solving, and effective communication across multi-tiered teams., • 5–7 years in a Solution Architect role, ideally within regulated gaming or financial sectors. What’s in It for You: • Play a key role in transforming a top UK website and highly-rated app., • Opportunity to shape architecture processes from the ground up., • Work within a supportive, inclusive culture that values diverse perspectives., • Exposure to large-scale digital projects with impact on millions of users., • Flexibility, collaboration, and room for growth in a fast-moving environment. Fancy a proper challenge? You might have just found it. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Proficiency with Service Desk platforms such as ServiceNow. Lead and manage the Service Desk team, ensuring exceptional IT support and high-quality service delivery. Own and manage the end-to-end Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs.

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected. Interview process: Two Stage interview Process Working pattern: Hybrid working with 2-3 Days On-Site including Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are committed to providing flexibility where needed. We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you. In this exciting role, you'll be responsible for defining, designing, and implementing innovative technology solutions tailored to achieve specific business objectives. Collaborating closely with a diverse range of colleagues—including business stakeholders, developers, and systems administrators—you'll develop systems that are not only efficient but also highly effective, perfectly aligning with Weetabix’s strategic goals. • Work with stakeholders to develop scalable, reliable, and secure solution designs., • Design solutions to automate processes for improved efficiency and data-driven decisions., • Identify risks in designs and propose mitigation strategies., • Create and maintain architectural documentation, including system diagrams and specifications., • Stay updated on industry trends, including AI, to ensure continuous improvement and innovation., • Communicate technical concepts to non-technical stakeholders and work with with cross-functional teams., • Ensure solutions meet security and regulatory requirements, participating in audits., • Provide technical guidance to development teams and review designs for compliance with standards., • Participate in architectural forums within the organisation., • Leverage core systems like PowerPlatform and Boomi in solution designs for scalability., • Experience in creating architectural designs for business solutions including integrations and automation., • In-depth knowledge of architectural principles, design patterns and software development methodologies., • Experience and technical knowledge of Boomi or similar integration systems., • Experience on Azure or other cloud-based platforms including AI services., • PowerPlatform / PowerApps / PowerAutomate experience., • IT Service experience (ideally ITIL exposure)., • The ability to create high-level and low-level technical designs to meet business requirements., • Understanding of development principles and lifecycles relating to business applications and data management systems, • Good understanding of businesses processes and ERP / supporting systems including WMS & APS (Advanced Planning System). Nice To Have: • FMCG/Retail/Manufacturing background., • Experience in AI solution design and deployment., • Intermediate SQL language experience; scripting / development language skills., • Experience or knowledge of Extract Transform Load (ETL) and/or Robotic Process Automation (RPA) tools. We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. • Annual bonus 10%, • Double-matched pension scheme (up to 12% from us), • 25 days annual leave increasing with service, • Annual Salary review, • Healthcare plan, • Continued investment in your personal development, • We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave, • Access to 24/7 counselling service (via Grocery Aid partnership), • The freedom of Flexible Work Opportunities, • Enhanced Maternity / Paternity / Adoption Leave, • Additional Time Off for Fertility Treatment and Neonatal Care, • Working Parents Support Group Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges. Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. We utilise our Preferred Agency Supplier Partners as and when we require additional support #HaveYouHadYourWeetabix Benefits Check out our website for more information: • Annual bonus, • Double matched ER contributed pension scheme, • Annual Salary review #HaveYouHadYourWeetabix

You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. Working alongside other Service Managers and Digital teams, you will champion consistent service d

You will oversee the full lifecycle of several business-facing services within a multi-vendor, outsourced model—applying strong SIAM, ITIL, and IT Asset Management best practice. A major focus of the role is driving service quality, operational performance, and continuous improvement, while buildi

Understanding of the ITIL IT service management model is necessary. This position offers a unique opportunity to serve as a System Administrator within the NATO Communications and Information Agency (NCI Agency), directly supporting the Standing Naval Forces (SNF). Involved in the transfer and activ

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end‑to‑end delivery and continual improvement of IT services that support front‑office business operations. This role oversees critical end‑user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi‑vendor, outsourced environment. You will ensure these customer‑facing services deliver measurable business value, meet agreed performance targets, and offer a high‑quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front‑office services are delivered efficiently, cost‑effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed Proven experience managing end‑user workplace services (service desk, devices, telephony, printers, software licensing, etc.) Experience managing services in multi‑vendor, managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship‑building skills Hands‑on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business‑focused, service‑driven mindset Excellent communication and presentation skills Strong documentation and reporting capabilities Self‑motivated and able to work independently and collaborativelyDesirable: Experience leading teams in a matrix environment Familiarity with front‑office business processes Knowledge & Skills IT service management (ITIL, SIAM) - Expert Incident, problem, and change management - Competent Stakeholder engagement & communication - Accomplished Service portfolio and catalogue management - Competent Budget & financial management - Competent Vendor management - Competent Hardware & software asset management (full lifecycle) - Competent Process improvement & governance - Competent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi‑vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value‑driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions) Managing servers, networks, storage, databases, and Active Directory Overseeing on‑prem, private cloud, and public cloud hosting environments Working with Cyber Security teams to meet tooling, control, and compliance requirements Managing site infrastructure setup, changes, ramp‑downs, decommissioning, and archiving Ensuring service integration and governance in a multi‑vendor ecosystem Driving continual improvement and business‑aligned service outcomes What you'll need to succeed Essential Experience: Proven experience delivering IT infrastructure services (servers, storage, networks, hosting, AD, data centres) Experience managing IT services in a multi‑vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship‑building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business‑focused, service‑driven mindset Familiarity with back‑office business processes and supporting systems Excellent written and verbal communication skills Ability to produce high‑quality documentation and reporting Self‑motivated, results‑oriented, and able to work both independently and collaborativelyDesirable: Experience leading teams in a matrix environmentKnowledge & Skills: Expert knowledge of IT service management (ITIL, SIAM) Competent in incident, problem, and change management Strong stakeholder engagement and communication skills (accomplished) Competent in service portfolio and catalogue management Competent in budget and financial management Accomplished vendor management capability Competent process improvement and governance skills Practiced business analysis and requirements-gathering ability Accomplished technical understanding of infrastructure and hosting servicesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

MS668 - Front Office Service Manager Location: Watford Salary: £70,000 - £80,000 • package Overview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders and align services to business needs Manage full service lifecycle from design through to improvement and retirement Maintain accurate records across service catalogue, CMDB, and asset repositories Ensure smooth transition of new or changed services into operations Drive automation and continuous improvement initiatives Apply SIAM principles to manage internal teams and external suppliers Monitor service performance against SLAs/KPIs and conduct service reviews Manage service costs and budgets, ensuring value for money Provide performance and financial reporting to stakeholders Ensure effective incident resolution and root cause analysis Lead service improvements to enhance performance and user experience Collaborate with other Service Managers and IT teams for consistency Support IT asset audits and ensure compliance with policies Promote a customer-focused, service ownership culture Skills and Qualifications: Experience delivering end-user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused mindset Strong organisational and documentation skills Ability to work independently and within teams Additional Requirements: Security clearance may be required Flexible working and travel as needed

MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms. Oversight of servers, networks, storage, databases and active directory services. Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security. Operational alignment with cyber security for controls, tools and compliance requirements. Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure. Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies. Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction. Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement. Benchmark services and costs against market standards to ensure efficiency and value for money. Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office services, maintaining audit readiness and operational resilience. Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption. Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains. Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use. Promote a culture of accountability, service ownership and customer focus across teams and suppliers. Skills and Qualifications: Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres). Experience managing IT services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business processes and systems. Excellent communication and presentation skills. Ability to produce high-quality documentation and reporting. Self-motivated, results-oriented, able to work independently and in teams. IT service management (ITIL, SIAM). Competent in incident, problem and change management. Stakeholder engagement and communication. Service portfolio and catalogue management. Budget and financial management. Vendor management. Process improvement and governance. Business analysis and requirements gathering. Technical knowledge of infrastructure and hosting. Security clearance may be required. Willingness to work flexibly, including outside normal working hours if required. Willingness to travel to other locations, suppliers or vendors as needed

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools.

Awareness of ITIL is desirable but not an absolute must. Business Development Manager - UK (ITIL). Work closely with the PC partner organizations in UK and help them sell more of ITIL products.

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

Certifications: ITIL Foundation (required); ITIL Intermediate or Monitoring & Event Management Practitioner preferred; Agile/Scrum certification a plus. Design and implement a comprehensive event management framework aligned with ITIL best practices. Solid understanding of ITIL practices, especially

The role involves being the first point of contact for IT support queries, delivering excellent customer service, and working within the ITIL framework.

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. Candidates should have technical support experience and relevant certifications like ITIL Foundation.

This role requires strong expertise in data languages and experience with ITIL processes.

A technology consulting firm in Greater London is seeking an experienced ITIL Configuration Manager to oversee and execute the Configuration Management process. The ideal candidate should have five years of experience within this role, with ITIL4 Foundation Certification, and a profound understandin

Ideal candidates must have a strong background in capacity management, deep knowledge of ITIL practices, and the ability to manage service teams effectively.

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards.

A global technology solutions provider is seeking a Junior Azure Infrastructure Engineer to join their team in Greater London.In this role, you will maintain and enhance the stability of infrastructure on the Azure platform, engage with internal teams, and deliver support in a dynamic healthcare env

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices.

Certifications: ITIL Foundation (required); ITIL Intermediate or Monitoring & Event Management Practitioner preferred; Agile/Scrum certification a plus. Design and implement a comprehensive event management framework aligned with ITIL best practices. Solid understanding of ITIL practices, especially

This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery. Candidates should have proven experience in a similar role within the IT services sector and a strong understanding of ITIL frameworks.

Key qualifications include experience in IT Event Management, knowledge of ITIL practices, and familiarity with Agile methodologies.

The ideal candidate should possess certifications in ITIL and experience with tools like Splunk.

A global legal services provider is looking for a skilled Global Systems Analyst to provide advanced IT support.This role will work with diverse teams globally, addressing technical challenges while ensuring the efficiency of IT systems.The position requires at least 5 years of IT experience, focusi

ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable. Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service. Supporting and advising around the required ITIL services and

Candidates should have experience with ServiceNow or Jira, as well as ITIL certification.

Candidates must possess knowledge of ITIL and be able to establish operational models.

The role requires strong expertise in Microsoft Active Directory and ITIL processes.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a fle