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Role Summary: Job Title: Infrastructure Engineer (Mid, Senior, Lead) Job Type: Permanent Pay: £40,000 - £85,000 + Bonus + Benefits Benefits Summary: Life Assurance, Private Medical Insurance, Income Protection, Enhanced Pension, Professional Development Support, and more. Location: Manchester (Hybrid - 3-5 days on site depending on project) Security Clearance: Must already hold active DV Clearance About the client: Imagine working for a powerhouse of British innovation that has spent over 60 years at the absolute cutting edge of National Security, Defence, and Intelligence. This isn't just another engineering firm; they are the invisible shield protecting what matters most. They bring together the brightest minds—scientists, analysts, and creatives—to solve complex, high-stakes problems that the rest of the world doesn't even know exist yet. They offer an environment where "trust, tools, and freedom" aren't just buzzwords, but the foundation of their mission to shape the technologies of tomorrow. About the job: As an Infrastructure Engineer, you will be the backbone of mission-critical secure environments. This is a high-impact role where you will provide proactive management and reactive support for customers within the National Security space. You won't just be "keeping the lights on"; you will be implementing automation to eliminate human error, evolving agile platform operations, and ensuring that some of the UK’s most sensitive infrastructure remains stable, reliable, and ahead of potential threats. Key Responsibilities: • Providing operational support, including incident resolution, change implementation, and maintenance for stable environments., • Implementing approved technical requests and automation to improve productivity., • Developing and implementing improvements to operational and reference platform environments., • Producing clear and concise technical documentation and supporting the Tech Lead with risk management., • Proactive monitoring and stakeholder management, including service reporting and reviews., • Embracing ITIL4 practices for agile platform operation delivery and operations., • Ensuring compliance with industry regulations, best practices, and internal standards. Key Skills: VMware Suite, ESXi, vCenter, NSX, VCF, Windows Server, AD, DNS, DHCP, PKI, Linux, Veeam, Docker, Kubernetes, Nagios, Networking, Cyber Security, ITIL. How to apply: Please either apply through this advert or emailing me directly via . For further information please call me: +44 7441 342136. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. Acting as a visibl

About Envision Envision Energy is a world-leading green technology company that provides renewable energy solutions for global enterprises, governments, and institutions. Encompassing three major business sectors - Smart Wind Turbines, Energy Storage, and Green Hydrogen Solutions, Envision Energy collaboratively constructs comprehensive solutions for energy transformation. Envision Energy has received several accolades for its sustainability performance, including the EcoVadis Gold Medal and the CDP “A-List”. It was also recognized in Fortune's “Change the World” list and ranked among the top 10 smartest companies by the MIT Technology Review. Today, Envision Energy leverages its global network of R&D and engineering centers across China, the United States, UK, France, Germany, Denmark, etc. to continuously lead global green technology development. Envision Energy joined the Science Based Targets initiative (SBTi) and committed to achieving the "Business Ambition for 1.5°C" in 2021. It has achieved carbon neutrality across its global operations by 2022 and will achieve carbon neutrality throughout its value chain by 2028. Key Responsibilities • Establish and maintain strong service relationships with customers, ensuring clear communication and full alignment with service contracts, SLAs, and LTSA requirements., • Plan, govern, and execute O&M activities in compliance with contractual obligations, safety regulations, and applicable standards., • Develop, own, and embed a strong safety culture across the Envision BESS Business Unit, ensuring safety leadership at all organizational levels., • Identify, prioritize, and resolve issues impacting product and system performance; proactively define recovery plans and lead execution to restore normal operations., • Lead internal and external root cause analysis and management of change activities, ensuring sustainable corrective and preventive actions., • Provide site support leadership and coordinate subcontractors and service vendors to ensure effective and compliant maintenance execution., • Oversee the planning and execution of preventive and predictive maintenance activities in collaboration with regional service teams., • Manage on-site spare parts and spare unit inventories, ensuring availability, cost control, and timely replenishment., • Monitor and govern subcontractor performance, ensuring compliance with OEM requirements, contractual obligations, and warranty conditions., • Own O&M budgets and drive cost efficiency while maintaining the highest standards of safety, reliability, and service quality., • Promote operational excellence and best practices across the organization, driving standardization and continuous improvement., • Ensure all maintenance activities are properly planned, executed, and documented within CMMS systems, with strong data quality and governance., • Monitor, analyze, and drive achievement of service KPIs and SLA commitments across all operational sites., • Lead escalation management for critical incidents, operational risks, and customer-impacting events., • Ensure service scope, SLAs, LTSA agreements, O&M strategies, and resource plans are clearly defined, approved, and consistently implemented. Role Requirements • Bachelor’s degree or higher in Engineering, Operations Management, or a related technical discipline., • Minimum of 12 years’ experience in operations, maintenance, or service delivery roles, including senior management or director-level leadership experience., • Proven ability to lead and manage large, multi-disciplinary teams in complex, multi-site operational environments., • Strong expertise in asset management, maintenance strategies, and O&M best practices across the asset lifecycle., • Demonstrated experience in the implementation, governance, and optimization of CMMS/EAM systems., • Solid technical knowledge of electrical equipment and systems, including AC/DC systems, low- and medium-voltage infrastructure, power conversion systems (PCS), and battery energy storage systems (BESS)., • Experience in customer-facing service delivery roles, including contract management, customer support, and handling critical operational situations., • Background in industrial, energy, infrastructure, or other large-scale technical operations environments., • Working knowledge of industry frameworks and standards such as ITIL, ISO 55000, ISO 20000, or equivalent., • UK-based, with a valid driving licence preferred.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Architecture We’re looking for platform engineers who are excited to grow their careers while delivering meaningful outcomes for our clients. You’ll join a collaborative, supportive environment where diverse perspectives are valued, and where your contributions help shape the future of cloud services in the UK. We work in focused, agile teams called Pods—groups of technical professionals who come together to build and maintain cloud platforms. Our strength lies in our people and the inclusive culture we foster. If you enjoy working in a team-oriented environment and are passionate about continuous learning, we’d love to hear from you. Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. As a key member of a Cloud Pod, you’ll have the opportunity to develop your skills and contribute to both project-based and foundational engineering work. You’ll collaborate with a diverse group of Cloud DevOps Engineers and be encouraged to: • Design, build, and maintain cloud platforms with a focus on reusability, standardisation, and infrastructure-as-code practices., • Work in agile, outcome-focused teams that align closely with client goals., • Grow your expertise through training, certifications, and hands-on experience., • Hands-on experience with AWS services, Terraform, Ansible, Kubernetes (EKS), GitLab, and CI/CD pipelines for enterprise cloud deployments using code-based approaches., • Skilled in day-to-day operations including monitoring, patching, upgrading, Landing Zone Accelerator (LZA), and security management., • Strong foundation in infrastructure and networking principles, complemented by experience working in agile teams and familiarity with ITIL frameworks for end-to-end service delivery., • Knowledge of AWS Landing Zone Accelerator components such as Service Control Policies (SCP), YAML, CloudFormation, and Identity Manager., • Exposure to AWS Outposts and hybrid cloud environments, ensuring seamless integration and scalability., • Ability to lead or contribute to technical discussions across architecture and engineering teams, driving best practices and innovative solutions. Capgemini is proud to be a ___ under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: -Declare they have a disability, and -Meet the minimum essential criteria for the role. Please opt in during the application process. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)To be successfully appointed to this role, it is a requirement to obtain ___ . To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Capgemini. Make it real. Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real |

Role: Technical Operations Director Salary: £80,000 -£90,000 Location: Manchester / Northwest Sector: IT Managed Services (plus car allowance) Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities • Operational Leadership & Continuous Improvement, • Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas., • Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on agreed technical and service standards., • Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance. Technical • A deep understanding of RMM platforms, preferably within the Datto/Kaseya ecosystem - can set up, control, monitor and spot problems - knows how to identify weakness in controls, • Has built and implemented governance frameworks which lead to outstanding technical controls - processes and quality assurance; training and SOPs; auditing, feedback loops and root cause analysis, • Lead an incident response / handle L3 and above level referrals and escalations, • Can see technical issues down the road and inform the group risk management framework, • On top of and abreast of new technology - has a deep understanding of the technology landscape and how this interacts and interfaces and can identify areas for improvement, • Can put the group technical strategy and stack selections into plain English - able to describe the landscape to non-technical people Service Delivery & Client Engagement • Serve as an escalation point for complex L3 technical issues, guiding teams and reinforcing continuous skill development., • Participate in customer checkpoints to ensure service performance aligns with client expectations., • Work closely with account managers and client stakeholders as a trusted technical advisor, including supporting cyber security posture and compliance., • Support the Bid and Pre-Sales teams with technical insight, site assessments, and solution recommendations. Collaboration & Cross-Functional Support • Work with Group Solutions to ensure alignment on new products, implementation processes, and ongoing training requirements., • Collaborate with engineering, projects, and service delivery teams to embed standards into day-to-day operational workflows., • Partner with HR and leadership on recruitment of senior technical roles., • Provide guidance, leadership, and mentoring to technical teams to foster quality, accountability, and knowledge growth. Essential Skills & Experience • Significant experience in a senior technical or operational leadership role within an MSP or IT services organisation., • Strong technical background across Microsoft technologies, infrastructure, networking, cloud services, and cyber security., • Expert understanding of MSP toolsets including Datto RMM and Autotask PSA., • Demonstrable experience building and enforcing technical standards, service governance, and quality frameworks., • Excellent communication, stakeholder management, and cross-functional leadership skills., • Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks., • Must have MSP - current or very recent (last 2 years), • MSP must be in the £5 to £30m bracket and have a significant commercial client footprint, • Must have operated at a senior level similar to the level we want the role to operate at or be able to demonstrate that given their technical skills and background they are ready to make the next step, comfortably Desirable • Formal qualifications in IT service management, quality assurance, or related disciplines., • Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education)., • Strong ability to influence, coach, and drive meaningful change across technical and non-technical teams.

IT Service Owner (Enterprise Applications) - Hybrid / Manchester CC - £63k/£66.5k p.a. + benefits A great opportunity for an IT Service Owner to take full accountability for the performance and continuous improvement of key enterprise applications, including HR and Finance systems. You’ll act as the link between business stakeholders, technical teams, and third-party suppliers. Performing an assurance role to ensure services are reliable, cost-effective, and aligned to SLA for business priorities. The role: Own end-to-end service performance and delivery Manage third-party suppliers against SLAs, KPIs, and contracts Act as escalation point for major incidents Build strong stakeholder relationships and influence at all levels Drive service improvements and enhancement roadmaps Monitor performance, risks, and service quality To apply you should have the following skills and experience: Strong, proven background of managing suppliers and service performance Confident stakeholder engagement and influencing skills Background in enterprise applications (HR/Finance systems preferred) Understanding of ITIL/service management principles Experience working with cloud-based technologies People leadership experience (direct or matrix) Hybrid working (2 days onsite) - 25–30 days holiday + bank holidays – fantastic pension and private medical + additional benefits Start April/May, interviews b...

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Cloud Infrastructure Management The XMO (Experience Management Office) Lead objective, is to manage experience data, including technical data that affects how end-users work and what they consider most important to improve. The XMO Lead is a role that interfaces with both the customer and Capgemini delivery and Exec teams. The role ensures there is a holistic and customer centric view of end user experience across multiple accounts. The role primarily focuses on identifying business opportunities to deliver improved end user experience, identify and drive service efficiencies through close management of the Business Value Manager (BVM) role and account teams. Ensures close management of cross-functioning areas of the business and optimising the quality and cost of Managed Services Operations ongoing delivery of service. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. • Be responsible for ensuring high levels of customer satisfaction are delivered through effective and client-focused IT services., • Understand and improve the IT process performance of the services delivered to our clients and end users, • Matrix Leadership and governance of and in support of the BVMs to ensure that IT services provided by Capgemini and other vendors are consistent and optimal., • Use data analytics as well as a process analysis approach, to identify the reasons for process inefficiency and to drive continual improvement actions (including the use of Automation)., • Define Target Operating Models (TOMs) to enable a strategic framework for businesses operations and objectives for the processes, technology, people, culture, governance, and performance metrics., • Aligns improvements to the longer-term vision and continual service improvement ethos, • Act as the primary XMO lead across multiple accounts, • Develop a strong understanding of Experience Reference Architecture with strong working relationships with key operational support teams and client key stakeholders, • Ensure all engagements drive the end user experience in line with the customer contracted services You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. • Experienced in user experience concepts, XLA creation and improvements, • Excellent people management skills ensuring strong team working practices in a matrix environment, • Data literate and analytically incentivised. Passion for data driven decisions. Expertise in data modelling, process modelling, data integration and reporting tools would be an asset., • Effective business communication and presentation skills at all levels within both Capgemini and the Client key stakeholders, • Strong organisational skills and be able to flex and prioritise to changing business demands, • Preferred experience of client contracts and obligations, • Lean Six Sigma and ITIL V4 would be beneficial qualifications Capgemini is proud to be a ___ under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and, • Meet the minimum essential criteria for the role. Please opt in during the application process. To be successfully appointed to this role, it is a requirement to obtain ___. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. Shared energy You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real |

Applications Lead Woolwich, London (4 days onsite, 1 day WFH) Up to £55,000 Our client are a large, purpose-driven organisation undergoing a significant digital transformation, and they’re looking for an Applications Lead to take ownership of a broad and business-critical application estate. This is a high-impact role where you’ll sit at the intersection of technology and the wider business, ensuring key systems are stable, optimised, and continuously evolving to meet operational needs. The Role You’ll be responsible for the performance, reliability, and strategic direction of multiple enterprise applications, working closely with internal stakeholders and third-party suppliers to drive improvements and deliver value. This isn’t just support. It’s ownership. You’ll play a key role in shaping how applications are used, improved, and integrated across the organisation. Key Responsibilities • Own and manage a portfolio of business-critical applications, • Act as the primary point of contact between users, suppliers, and technical teams, • Drive system improvements, upgrades, and change initiatives, • Manage third-party vendors, SLAs, and service performance, • Identify opportunities to streamline systems and reduce duplication, • Ensure applications meet security, compliance, and operational standards, • Support incident resolution and continuous service improvement, • Work closely with leadership to align systems with business goals What We’re Looking For • Proven experience managing enterprise applications in a complex environment, • Strong stakeholder engagement skills across technical and non-technical teams, • Experience working with third-party suppliers and managing service delivery, • Good understanding of IT service management (ITIL or similar), • A proactive mindset – someone who takes ownership and drives change, • Comfortable operating in a fast-moving, evolving environment Why This Role? • High visibility and real ownership across a critical application landscape, • Opportunity to shape and influence a growing digital environment, • Work within a collaborative, transformation-focused technology team, • A role where your input genuinely impacts how the business operates If you’re someone who enjoys taking control of systems, improving how things work, and making a tangible difference, this is well worth a conversation.

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, weproudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Are you passionate about cutting-edge Audio Visual technology and delivering exceptional IT support? Do you thrive in dynamic environments where innovation, collaboration, and problem-solving are at the heart of what you do? If so, wed love to hear from you. We are looking for a Senior Service Delivery Specialist (AV) to join our Service Delivery team and play a key role in shaping the future of AV and IT services across the University. About the Role Reporting to the Service Delivery Manager, you will be a senior member of the Service Delivery team, providing high-quality IT and AV support to staff and students across the University. Youll support users through telephone, remote, and deskside assistance, ensuring smooth delivery of all University IT systems and services. Beyond the day to day support, this role offers the opportunity to influence the strategic direction of AV technology across campus, helping create innovative learning and collaboration spaces. Youll also play a key part in delivering projects within the Universitys Digital Transformation Plan, working with stakeholders to implement forward thinking solutions that enhance teaching, learning, and collaboration. What Youll Be Doing • Work closely with the Estates Department to lead AV input into new builds and building refurbishment projects, • Deliver expert AV knowledge through multiple channels, • Ensure learning and collaboration spaces are equipped with modern, future-ready AV technology, • Collaborate with internal teams and external partners to deliver innovative solutions, • Manage and resolve issues using ITIL processes including Incident, Problem, Service and Change Management, • Help define and implement the Universitys AV strategy and vision, • Provide training and guidance on key software and AV tools where there is customer demand Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience: • Competitive salary, including incremental progression within your scale., • Generous pension scheme., • Generous leave entitlement of 3235 days a year, plus bank holidays, and an additional Christmas closure., • Family-friendly policies supporting flexible working., • Staff discounts and loyalty schemes., • Staff car parking and discounted public travel., • Excellent training and development opportunities., • Staff wellbeing programmes., • Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities., • Discounted learning., • Start-up business mentoring from expert entrepreneurs via ourEntrepreneurs in Residenceprogramme. Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it. ED&I Statement: We are committed to upholding the Universitys values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised. JBRP1_UKTJ

A leading pub company in the UK is seeking an IT Service Desk Team Manager to lead a team delivering excellent technology support. This position offers career growth opportunities and various employee benefits. Ideal candidates will have strong leadership experience, a solid understanding of ITIL pr

You’ll lead the design and execution of monitoring strategies, integrate event management into ITSM workflows, and collaborate across teams to deliver resilient, data-driven IT services. Event Management & Monitoring Leadership. Define and maintain monitoring policies, thresholds, and alerting mec

A global technology solutions provider is seeking an experienced IT Infrastructure Engineer in Manchester to manage and improve core IT services.The role involves supporting infrastructure, cloud services, and corporate applications.Applicants should have 5+ years in IT support, experience with Wind

A major UK retailer is seeking a proactive ITSM Lead in Manchester or Slough, focused on IT Event Management and Monitoring. This pivotal role involves designing monitoring strategies, ensuring service reliability, and collaborating across teams. Ideal candidates will demonstrate strong analytical a

If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco. A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we've launched into new services and m

The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. We have a fantastic new job opportunity for a

A government department in the UK is looking for a Lead Release Manager to manage IT changes in Policing. This position is based in Manchester, with a hybrid working model of 60% office attendance, offering a competitive salary package and various employee benefits.

This position offers a unique opportunity to shape IT operations in a complex academic setting. A leading UK university seeks an IT Operations Centre Team Leader. This role involves leading and inspiring a team to deliver effective IT services and ensuring adherence to ITIL standards.

Familiarity with ITIL best practices is a plus. This flexibility aims to support a healthy work-life balance while ensuring the availability of IT support services as needed. The role of IT Support Analyst is designed as a hybrid position, allowing for a combination of on-site and remote work.

As a Junior IT Service Designer, you’ll be required to support the Service Design function with planning and decisions on the Design framework of all Services across the group – Bank + Society, aligning with ITIL practices. Interest in ITIL and IT Service Management (ISM) with a passion for impr

Desirable: IBM Maximo, ITIL, or cloud certifications (Azure / AWS / IBM). Experience working directly with or for IBM, IBM Business Partners, or within the Maximo ecosystem (strong advantage). Head of Professional Services Sales — IBM Maximo / EAM Solutions.

A global agricultural technology leader is seeking an IT Support Program Leader to oversee the NextGen IT support model's execution and stability. In addition to a Bachelor's degree in a relevant field, a strong understanding of ITIL and experience with remote support models are essential. The ideal

Ideal candidates will have experience in ITIL, excellent communication skills, and a proven track record in digital service operations.

A leading UK retailer is seeking an ITSM Lead to drive service reliability and operational excellence.This role focuses on designing and executing monitoring strategies, ensuring optimal performance of IT services.Key qualifications include experience in IT Event Management, knowledge of ITIL practi

A leading software company in Manchester is looking for a Service Analyst to join their Operations Department.The role involves collaborating with Service Managers to ensure service delivery adheres to standards.Responsibilities include problem-solving, report creation, and process improvements.Cand

The role involves leading a team, engaging with stakeholders, and implementing ITIL best practices to ensure digital services meet user needs.

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

IT Problem Management Lead Manchester (Office-based, with up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: Owning and driving prioritised Problems and Known Errors through to resolution or eradication Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity Delivering high-quality 2nd/3rd line technical support across a broad technology estate Taking a hands-on approach to troubleshooting hardware, applications and system issues Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes Designing and implementing automation measures where appropriate Supporting and mentoring other IT team members Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity Providing end user computing, mobile device and printer support where required Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: A strong customer service ethic, whether face-to-face, via phone, email or chat The ability to prioritise workloads effectively and take full ownership of tasks A self-motivated, continuous improvement mindset A clear understanding of data protection and confidentiality principles (essential in a legal environment) At least 2 years’ hands-on IT support experience within a professional services environment Awareness of Windows Server environments Cloud exposure, particularly Azure and Microsoft 365 Active Directory and Azure AD (Entra ID) user configuration experience Strong analytical and problem-solving skills with excellent attention to detail The ability to work collaboratively within a team environment A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application

D365 Technical Support Analyst - Join Our Team I'm currently looking for a D365 Technical Support Analyst to join our Technology & Change team. This is a key role for us - we need someone who enjoys problem‑solving, is confident supporting business‑critical systems, and wants to grow their experience across Dynamics 365 and our wider application landscape. About the Role You'll be involved in the day‑to‑day support of our D365 Finance & Operations, Customer Engagement, Supply Chain and Commerce environments. The role is a real mix of hands‑on troubleshooting, working with integrated systems (e.g. POS, Adyen, Magento, Formpipe, EDI), and supporting ongoing improvements and project work. You won't just be closing tickets - you'll help us keep the platform running smoothly, support releases and upgrades, and make sure users get the best possible experience. What You'll Be Doing Operational Support Handling 1st & 2nd line issues across D365 and connected systems Investigating and resolving problems with minimal business disruption Monitoring performance, including batches and integrations Managing tickets in line with SLAs and keeping users updated Supporting releases, testing cycles and platform updatesWorking With People Building strong relationships with internal teams and external partners Acting as the link between technical teams and business users Communicating clearly on progress, solutions and next steps Becoming a trusted go‑to person for D365 supportContinuous Improvement & Projects Helping with testing, training and documentation for new rollouts Contributing to internal knowledge bases and sharing learnings Supporting enhancements across CRM, D365 apps and integrations Spotting opportunities to improve processes or user experienceDocumentation & Training Creating clear, user‑friendly documentation Running training for super users Helping the wider team retain knowledge and improve day‑to‑day operationsWhat I'm Looking For Essential Experience working with ERP or business‑critical applications Strong problem‑solving skills and a naturally analytical approach Confident troubleshooting across processes, integrations and workflows Comfortable engaging directly with users and resolving issues Ability to prioritise, stay calm under pressure and manage a busy workload Good communicator - both with technical teams and non‑technical users Exposure to D365 F&O, CE, SCM or Commerce Experience with POS systems (hardware or software) Any knowledge of SQL, SSRS, Azure, Logic Apps or BI tools Experience with Power Automate, Power Apps or basic JavaScript/C# Understanding of workflows, UI configuration, or system administration ITIL awareness or experience in a structured support environment Please get in touch ASAP if you are interested - Kamilla Ryan ((url removed)) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

Backup and Recovery Engineer Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an outstanding Backup and Recovery Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Hands on experience in Implementation, Migration, Operations and Support of Backup applications. Demonstrable use of Rubrik backup solutions across multi-cloud (AWS, Azure, OCI GCP) and on-premises infrastructure and experience of Integration of Rubrik with external platforms (e.g. ServiceNow, Splunk, vSphere, Azure AD) using REST APIs and automation tools (Ansible) Proven ability of managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available Experience and knowledge of service management frameworks (ITIL - Incident, Problem, Change and SLAs). Demonstrable experience of producing and rapidly delivering minimum viable solutions, results focused with ability to prioritize the most impactful work. Working experience of regulatory frameworks such as GDPR, DORA and their organizational impact. Support audit and regulatory compliance efforts related to data protection. You and your role A day as a Backup and Recovery Engineer is all about keeping the organisation's data safe and recoverable, whether it lives in the cloud or on-prem. You'll spend your time making sure backup systems are running smoothly, spotting issues before they become problems and jumping in to fix things fast when they do. You'll work closely with Architects, SREs, Delivery Managers and Product Managers, so there's plenty of collaboration as you help shape and run the backup services everyone relies on. Some days you'll be involved in designing or improving how we back things up across public cloud and traditional infrastructure. Other days are more hands on, checking alerts, dealing with backup failures, looking into suspicious activity or helping colleagues understand how the systems work. When major incidents happen, you take the lead in getting everything back to a healthy state, working with security teams if there's anything unusual going on, like potential ransomware or unauthorised access. You'll move between Linux and Windows environments depending on what needs doing. Overall, it's a mix of problem solving, teamwork, technical know-how and keeping the department's data safe and recoverable every single day. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is more convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 52,442 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. TPBN1_UKTJ

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Analyst – Manchester 35 hours per week | Rotating shifts | Paid overtime available Salary up to £34,000 + benefits Office-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment. Law Firm IT experience is highly desirable for this role The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout. Key Responsibilities Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team where appropriate Assist with ongoing IT improvement projects The role is primarily based in Manchester, with occasional travel to the firm’s Liverpool and London offices as required. Technical Environment You will support and maintain a range of technologies, including: Windows Desktop environments and Windows Server Citrix Desktop PCs and laptops Mobile devices Printers and peripheral devices Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel) Active Directory (user configuration and management) Local area networking, including basic cabling and patching to switches There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim. Working Hours & Benefits 35 hours per week, Monday to Friday Rotational shifts between 08:00 and 18:00 Participation in a paid out-of-hours support rota Exposure to project work and ongoing professional development About You We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels A disciplined and organised approach to managing workloads A proactive mindset with a commitment to continuous improvement Excellent troubleshooting and analytical ability High attention to detail Team-oriented with the ability to collaborate effectively Understanding of data protection and confidentiality requirements Awareness of Microsoft 365 and current industry technologies Qualifications Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply

Asset Manager, Hybrid working (3 days on site) Our client, an industry leading and national business, is looking to hire an experienced Asset Manager to build a new Asset Management practice. This is a pivotal role within our clients security programme. The successful candidate will ensure strong alignment between Asset Management and Configuration Management, driving accurate asset visibility, lifecycle control, compliance, and data integrity across the technology estate. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. Hybrid working - 3 days per week on site in Manchester. General responsibilities: - Define and establish an Asset Management strategy incl. policies and operating model Embed governance supporting CIS Controls Design and implement end to end asset lifecycle processes Align Asset Management with CMDB data models and tooling Build reporting, controls, and audit readiness frameworks Skills & experience required: - Proven experience building or transforming an IT Asset Management (ITAM) capability Strong knowledge of ITIL and Service Management practices Experience working with CMDB platforms. Understanding of CIS Controls and security governance Ability to operate strategically while remaining hands-on in a build environment Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. TPBN1_UKTJ

IT Analyst – Manchester Up to £34,000 + benefits | 35 hours per week | Hybrid working (1 day from home) Looking to take the next step in your IT support career within a professional, fast-paced environment? This could be the opportunity you’ve been waiting for. We’re working with a respected and long-established law firm to find a proactive IT Analyst to join their Service Team. You’ll play a key role in keeping the business running smoothly by delivering reliable, high-quality IT support to colleagues across the firm. Experience within a law firm or professional services environment would be a strong advantage. What you’ll be doing: As a core member of the IT Service Team, you’ll be the go-to person for technical support—handling a mix of queries via phone, email, and in person. You’ll: Take ownership of support tickets from start to finish Troubleshoot and resolve a wide range of IT issues Deliver a high standard of service in line with SLAs and KPIs Support user and system administration tasks Get involved in IT projects and continuous improvement initiatives Collaborate with colleagues to maintain a seamless IT experience across the firm This role is primarily based in Manchester, with occasional travel to Liverpool and London offices. Tech you’ll work with: You’ll gain hands-on experience across a varied and modern tech stack, including: Windows Desktop & Server environments Azure Virtual Desktop (AVD) Microsoft 365 (Outlook, Teams, Word, Excel) Active Directory End-user devices (laptops, mobiles, printers) Networking basics (patching, switches, cabling) There’s also the opportunity to build expertise in legal systems such as iManage and Proclaim. What we’re looking for: We’re interested in someone who combines solid technical ability with a genuinely customer-focused mindset. You’ll likely have: At least 1 year of IT support experience (ideally in professional services) Strong communication skills across multiple channels Experience working in a structured, SLA-driven environment A proactive, organised approach to managing workloads Excellent troubleshooting and problem-solving skills High attention to detail and a team-oriented mindset An understanding of data protection and confidentiality Working pattern & benefits 35-hour working week (Monday–Friday) Rotating shifts between 08:00–18:00 Paid out-of-hours support rota Hybrid working (1 day per week from home) Ongoing training, development, and project exposure Qualifications (desirable, not essential) MCSA, MCP or similar certifications Or working towards CompTIA A+, ITIL Foundation, or equivalent If you’re looking for a role where you can develop your skills, gain exposure to projects, and make a real impact—apply now

VMWare Engineer Rate - £525 - £550 (Daily) Location - Manchester (Hybrid) Duration - 4 Months (Initially) Ir35 - Inside (Must use an umbrella company) We are seeking a Senior VMware Engineer (Contractor) with a minimum of 5 years of hands-on experience provisioning and managing Linux and Windows virtual machines in enterprise VMware environments. This is a contract engagement supporting a higher education institution's virtual infrastructure modernisation and operational support initiatives. The contractor will provide advanced engineering expertise across VMware Cloud Foundation (VCF), VMware ESXi, VMware vSphere, and VMware NSX-T, ensuring stability, scalability, and performance of mission-critical academic and research systems. Scope of Work Provision, configure, and manage Linux and Windows VMs in enterprise clusters. Deploy and manage workloads within VMware Cloud Foundation environments. Install, configure, patch, and upgrade VMware ESXi hosts. Administer and optimise VMware vSphere clusters, including HA, DRS, and vMotion. Design and manage network virtualisation using VMware NSX-T. Perform VM lifecycle management (build, template creation, cloning, migration, decommissioning). Conduct performance monitoring, capacity planning, and resource optimisation. Support storage integration (SAN/NAS/vSAN) and ensure optimal IOPS performance. Implement and support backup, replication, and disaster recovery solutions. Provide advanced troubleshooting and root cause analysis. Document architecture, configurations, and operational procedures. Collaborate with infrastructure, security, networking, and research computing teams.Deliverables Fully provisioned and optimised virtual machine environments. Updated and documented VMware architecture diagrams and configurations. Performance optimisation and capacity planning reports. Resolved infrastructure incidents within agreed SLAs. Knowledge transfer documentation and handover sessions (if required at contract completion).Required Experience & Skills Minimum 5+ years of enterprise VMware engineering experience. Proven track record provisioning Linux (RHEL, Ubuntu, etc.) and Windows Server VMs. Strong hands-on expertise in VCF, ESXi, vSphere, and NSX-T. Experience in higher education, research institutions, or large multi-tenant environments preferred. Solid understanding of storage, networking, and security integration. Automation and scripting skills (PowerCLI, PowerShell, Bash, Python). Experience with vCenter administration and cluster design. Strong troubleshooting and performance tuning capabilities.Preferred Qualifications VMware certifications (VCP-DCV, VCAP). Experience with automation/orchestration (VMware Aria/vRealise, Ansible). Hybrid cloud experience (Azure, AWS, VMware Cloud). Experience supporting research computing or HPC workloads. Familiarity with ITIL-based change management processes.Contractor Expectations Ability to work independently with minimal supervision. Deliver results within defined project timelines. Participate in change advisory board (CAB) meetings as required. Provide regular status updates to project stakeholders. Availability for occasional after-hours maintenance windows

?? Cloud DevOps Engineer x 2 - Manchester (2 Days Onsite) Up to £55,000 | Up to £71,000 | Hybrid Working MUST have active SC clearance We're hiring two Cloud DevOps Engineers to join high-performing Cloud Pods delivering enterprise-grade AWS platforms across the UK. If you enjoy building cloud platforms properly - automation-first, infrastructure-as-code driven, secure by design - this is for you. ?? The Role You'll be part of a focused Cloud Pod, working in agile teams to design, build and evolve modern AWS platforms. Hands-on engineering across: AWS (enterprise environments) Terraform & Infrastructure as Code Kubernetes (EKS) Ansible GitLab & CI/CD pipelines AWS Landing Zone Accelerator (LZA) Hybrid cloud (including AWS Outposts) This isn't ticket-based support work. It's platform engineering with impact. You'll help drive: ? Reusable, standardised cloud platforms ? Secure landing zones (SCPs, CloudFormation, YAML) ? Monitoring, patching & lifecycle management ? DevOps best practice & automation ? Continuous improvement across architecture & engineering ?? What You'll Bring Active SC clearance Strong hands-on AWS experience Terraform & automation mindset Kubernetes (EKS) knowledge CI/CD pipeline experience Solid infrastructure & networking fundamentals Experience working in agile environments Familiarity with ITIL frameworks Bonus if you've worked with: Landing Zone Accelerator (LZA) Identity Manager Enterprise multi-account AWS environments ?? Why Join? Collaborative, supportive engineering culture Genuine investment in training & certifications Real enterprise cloud challenges Clear progression routes Hybrid working - 2 days per week in Manchester ?? Two Opportunities Available Cloud DevOps Engineer - Up to £55k Senior Cloud DevOps Engineer - Up to £75k RSG Plc is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

IT Problem Management Lead Manchester (Office-based, with up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: • Owning and driving prioritised Problems and Known Errors through to resolution or eradication • Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity • Delivering high-quality 2nd/3rd line technical support across a broad technology estate • Taking a hands-on approach to troubleshooting hardware, applications and system issues • Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes • Designing and implementing automation measures where appropriate • Supporting and mentoring other IT team members • Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity • Providing end user computing, mobile device and printer support where required • Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: • A strong customer service ethic, whether face-to-face, via phone, email or chat • The ability to prioritise workloads effectively and take full ownership of tasks • A self-motivated, continuous improvement mindset • A clear understanding of data protection and confidentiality principles (essential in a legal environment) • At least 2 years’ hands-on IT support experience within a professional services environment • Awareness of Windows Server environments • Cloud exposure, particularly Azure and Microsoft 365 • Active Directory and Azure AD (Entra ID) user configuration experience • Strong analytical and problem-solving skills with excellent attention to detail • The ability to work collaboratively within a team environment • A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application

IT Support Analyst Manchester (On site) £(Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals.Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level.Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis.Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.Project & Initiative Support Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects. Participate, engage and contribute in scheduled IT meetings.Vendor & External Liaison Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs.Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/or IT Operations environment.Soft Skills Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Creative problem solver with strong analytical and conflict-resolution skills. Ability to prioritise tasks, manage time effectively, and work well under pressure

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Customer‑centric mindset with great communication skills (in‑person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Work closely with the PC partner organizations in UK and help them sell more of ITIL products. Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products. Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales

The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools.

A leading British-owned tech company in Greater London is seeking an experienced ITIL Specialist to enhance service delivery and efficiency. The role involves working with the Service team to advise on ITIL-based processes and managing service performance metrics. Ideal candidates should have ITIL c

Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. ITIL Certification (Intermediate or higher preferred).

A leading entertainment company is looking for a Configuration Manager (CMDB) to ensure the accuracy and integrity of the Configuration Management Database.This role is essential for maintaining reliable configuration data to support IT Service Management processes.The successful candidate will cham

The ideal candidate will have strong ITIL understanding, experience in service delivery management, and the ability to analyze and report performance metrics.

Ideal candidates will have a strong understanding of ITIL, experience with CMDB tools like ServiceNow, and excellent analytical skills.

The ideal candidate will have experience with the ServiceNow application, and the ITIL Framework, and will thrive in a dynamic environment.

A technology firm is looking for a Mainframe System Automation Engineer in Nottingham, UK.The ideal candidate will have over 5 years of experience in a complex mainframe environment and be responsible for providing expert automation support, managing tools, and developing Splunk dashboards.Key respo

This role requires strong expertise in data languages and experience with ITIL processes.