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Here at ARM we are currently partnered with a market-leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: • Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements, • Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents, • Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity., • Manage Change Requests through to successful delivery, • Accountable for the technical stability/functionality of the designated systems, • Organising and coordinating the service team, • Escalating operative, technical or financial issues as relevant, • Calculating, estimating and planning service projects and their allocated budget and resources., • Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated and relevant reporting. Skills and Experience Required: • Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment., • Strong experience within Change Management & Change requests, • Commercial / technical know-how in the service sector., • Experience of working within an ITIL Service Organisation., • ITIL Foundation or higher accreditation ., • Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN., • Customer & Service focussed, with a desire for responsibility, • Able to build and sustain relationships quickly and have a positive impact, • Solutions focussed on how you think and act, • Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs.

Senior Network Architect Location: South West London (Hybrid - 2-3 days onsite) Rate: £650 per day (Umbrella, Inside IR35) Contract: Long-term Contract Security Clearance: DV Clearance essential A leading organisation operating within a highly secure environment is seeking an experienced Senior Network Architect to join its architecture team. This is an architecture-led role focused on the design, governance and assurance of enterprise network solutions rather than hands-on engineering. You will be responsible for producing and presenting network designs, providing technical leadership, and ensuring solutions align with strategic and security requirements. Key Responsibilities Own and develop network architecture designs and documentation. Act as a Design Authority, reviewing and assuring project solutions. Work closely with stakeholders to deliver secure and resilient infrastructure. Contribute to architecture governance and technical strategy. Provide expert guidance across multiple projects. Essential Experience Proven experience as a Network Architect within complex enterprise environments. Strong knowledge of WAN, LAN, Wi-Fi, data centre and mobile networking. Experience with network security, monitoring and management solutions. Ability to present designs and influence senior stakeholders. Knowledge of architecture frameworks such as TOGAF and an understanding of ITIL and Agile methodologies. Experience working within secure environments. TOGAF and ITIL certifications are desirable. We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter to . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change

About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise / Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/ Radio integration) If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis Dunn@ ARM on (phone number removed) or Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission

A global IT managed services firm is seeking an experienced ITIL Manager to oversee release management projects. The ideal candidate will have 5-7 years of IT project management experience and a strong background in ITIL processes. Responsibilities include defining project scope, coordinating teams,

Matchtech is seeking a Quality Manager to join their team in London on a fixed-term contract.The successful candidate will develop and update essential quality documentation and lead a multidisciplinary team to ensure compliance with quality standards.This role requires a Bachelor's degree in Engine

This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholde

Applicants should have 7+ years of experience in Configuration Management with deep expertise in ServiceNow CMDB and ITIL best practices.

The role requires strong customer relationship skills, proven ITIL knowledge, and the ability to manage multiple priorities.

Onyx-Conseil in Hart, England is seeking a Service Delivery Manager (Process Owner) with strong ITIL expertise and stakeholder management skills.

Candidates should have experience in service management and ideally possess an ITIL v4 Foundation certification.

Project Delivery Manager - PLRe Technology.The PL Re Technology function comprises globally distributed teams (Global Technology Solutions; Global Service & Infrastructure Management; Risk; Enterprise Architecture & Data; Information Security; and regional hubs) responsible for the design, d

Senior Audit Manager IT (Markets) - Financial Services - £600p.Hybrid - 3 days in office (London).A leading global financial markets infrastructure and data provider that facilitates capital formation, risk management, and investment across a wide range of asset classes.The organisation operates re

At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position.In this role, you will be responsible for managing the full lifecycle of IT projectsensuring delivery on time, within budget, and to a high-quality standard.You will work cl

Capital Delivery Project Manager - Complex Works, £450/500 p/day Umbrella, Hybrid Working.You will be joining a dynamic London Local Authority with an ambitious capital investment programme focused on delivering complex, high-value projects that enhance infrastructure, housing, and public realm ass

Technology Delivery Manager - Corporate/Credit Lending!.Working Pattern: 2/3 days per week in the office - Via Umbrella Company.Are you a dynamic leader ready to make an impact in the world of finance? We're on the lookout for a Technology Delivery Manager who thrives in a fast-paced environment and

IT Audit Manager - Leading Bank - Hybrid (3 days in office per week) - London.A universal bank with a strong presence in the UK, providing corporate, commercial, and wealth management services.Known for its decentralised operating model, it emphasises local decision-making, long-term client relation

We're partnered with a large organisation undergoing a major digital and data transformation, and we're looking for an experienced Cyber Security Manager to lead and mature their cybersecurity function.This is a strategic and governance-focused role, sitting at the intersection of security operation

Programme Manager - Capital Delivery, £600/650 p/day Umbrella, Hybrid Working.You will be joining a progressive and forward-thinking London Local Authority recognised for delivering high-impact capital programmes that improve communities and public services.With a strong commitment to regeneration,

Account Manager (IT Services – MSP) – London, Hybrid - £45k - £50k + OTE + excellent benefits.Are you a high-performing tech relationship builder ready to own a thriving portfolio? A rapidly growing, well-established London MSP is looking for a dynamic Account Manager.This isn't just about mai

Location: Northolt - 5 days onsite.Our Client is current seeking an IT Manager who is motivated and enthusiastic about technology.The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.As the IT M

Previous experience managing or supervising a helpdesk, service desk, or similar operational team Confident people manager - able to motivate, challenge, and support a small team Comfortable with service metrics, ticketing systems, and structured reporting* Good communicator - written and verbal,

Technical Delivery Lead - AI / Digital Products.Month Contract | Outside IR35 | Hybrid (3 days per week in London).AI and digital product initiatives.This is a high-impact position sitting at the heart of a fast-paced, innovative environment, where you will enable engineering and product teams to de

IT Manager – London (Office Based).Hands-on IT Infrastructure Manager owning the technology environment for this Companies London headquarters, with responsibility for other offices.This isn't a pure service desk role.You'll be the go-to person for everything from Microsoft 365 administration and

Turn IT on are looking for an experienced and enthusiastic Trust IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to support schools within a Trust in Dulwich London.As Trust IT Manager you will be responsible for the management, in

A well-established organisation operating within a fast-paced commercial environment has partnered with the team at NET Recruit to search for an.IT Delivery & Service Manager.This business has built a strong reputation for operational excellence, customer focus, and continuous improvement, suppo

Join a global leader in lottery and gaming solutions as a Senior Project Manager on a permanent basis.This newly created role supports continued growth and strengthens the UK delivery function.You will play a key role in delivering complex, customer-facing technology platforms, managing an agile, pr

Hybrid - Hampshire (2-3 days per week on-site).We're recruiting for an experienced.This is a pivotal leadership role where you'll define strategy, manage risk, and ensure the organisation maintains a strong and resilient security posture.Working in a hybrid model, you'll spend 2-3 days per week acro

Excellent communication, stakeholder engagement, and supplier management skills are essential, as is experience working within structured service management frameworks such as ITIL.

London (Hybrid - Minimum 2 Days per Week in the Office).Morgan Hunt is delighted to be partnering with a leading third sector organisation to recruit an.This is an exciting opportunity for an experienced digital professional to take ownership of the organisation's technology landscape in a truly sta

NHS Project Manager – 9 Month Contract – Essex / East of England.VIQU have partnered with an NHS client who are seeking a Project Manager to support the delivery of a key Digital Implementation programme.The successful Project Manager will oversee the delivery of IM&T projects, focused on im

Umbrella) | Inside IR35 | 6-Month Contract | DV Cleared | Hybrid (London/Northwood).A leading government defence organisation is seeking an experienced.The chosen candidate must have DV clearance, coupled with experience working within a multidisciplinary team interacting with End Users across Digit

Plan and manage software testing, upgrades, and deployments in line with ITIL and change policies.

Umbrella Engagement - 6 months initial - lead a Programme critical workstream on Major Network Programme - £550/day.Must have worked on large IT Programmes of work spread across multiple sites - ideally having an excellent understanding of networks and network kit.Must have outstanding communicatio

IT Project Manager – Law / Legal sector experience.Our client is recruiting for a Project Manager ideally with a background within the Law / Legal sector or Professional Services.The Project Manager will be responsible for the end-to-end assessment, re-planning, and delivery of solutions, ensuring

Ensure adherence to IT service management (ITIL-aligned) processes.

A Japanese Consulting Firm is looking for an IT Consulting Manager to work in their London office.In this role, you will lead IT projects primarily for Japanese trading companies.The scope of projects is broad, including core ERP system implementations such as SAP and Microsoft Business Central, AI

Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position?.Here you’ll be joining a fast-growing organisation who supply outsourced IT services to the education sector

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Join Ocado Logistics where there are bags of possibilities.It's our mission to provide an outstanding customer experience.Whilst others

Arcas Technology is working with a growing property business that is going through a significant period of technology and business transformation.They are looking for an experienced IT Project Manager to join their internal IT team and help deliver a range of business-critical projects across cloud,

Job Title: Technology Delivery Manager - Payments.Location: London (Hybrid, 2-3 days per week in the office) Contract Length: 6 months+ Working Pattern: Via Umbrella Company.Are you a dynamic and motivated Technology Delivery Manager with a deep understanding of payments IT and processing? Do you th

Business Development Manager – IT Infrastructure & Solutions.London Area West London (Hybrid Working).Highly Competitive Basic + Exceptional Commission Structure.IT / Managed Services / Technology Sales.Are you prepared to revolutionize the IT landscape and drive commercial success in the digi

An opportunity for an experienced IT Project Manager to join a large, well-established organisation undergoing significant investment across technology, systems and business change.This is a broad delivery role with responsibility for leading multiple concurrent projects from initiation through to i

We are looking for an experienced Service Delivery Manager (data science) to join a Global MedTech leader working on one of the most exciting surgical technology platforms in the world.This is a hands-on delivery role spanning planning, stakeholder management and operational governance across comple

SC Cleared - Category Manager (Procurement) - Inside IR35 - Hybrid 2/3 days per week.Leading finance house are looking for a talent and driven Commercial Category manager, this role will form part of a high performing support function enabling stakeholders to deliver commercial activity from the sta

ITIL certification or equivalent service management experience.

A solid understanding of ITIL and structured service environments.