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PMO – Operations & Execution Lead (CEO Office) Location: London (preferred) or New York City (NYC) Team: CEO Office | Type: Full-time (hybrid) Industry: Technology / AdTech / SaaS About the role We’re hiring a PMO – Operations & Execution Lead to sit in the CEO Office and drive execution across high-impact initiatives within the business’ marketplace and commercial operations functions. As the company scales, there are multiple priorities that need structure, pace, and senior-level coordination. This role will bring clarity to “what matters most,” ensure workstreams move forward, and give leadership real-time visibility through strong reporting and dashboards. This is a hands-on, proactive role suited to someone who enjoys operating at speed, working independently, and partnering closely with C-suite and functional leaders to deliver outcomes. What you will do • Own end-to-end project delivery across marketplace and commercial operations: scoping, project plans, timelines, dependencies, risk management, and stakeholder alignment., • Establish and run a clear execution cadence (weekly/monthly rhythms, steering groups, decision logs, action tracking) to maintain momentum and unblock fast., • Lead KPI reporting and define success metrics across initiatives to ensure delivery is measurable and outcomes-driven., • Build and maintain reporting dashboards to track progress and performance (e.g., Excel/Sheets, Looker/Tableau/PowerBI, Notion/Jira/Asana—depending on the tech stack)., • Facilitate workshops with senior leaders (including C-suite), ensuring meetings drive decisions, alignment, and ownership—not just discussion., • Act as a “doer” as well as a driver—jumping in where needed to keep projects moving and standards high. What you will bring (Must-haves) • Proven hands-on project/program management experience in a fast-paced environment., • Exposure to adtech / software / tech (or a closely related digital product/marketplace environment)., • Strong commercial and functional understanding—able to work across multiple teams and translate priorities into execution., • Highly independent operator who can manage ambiguity, propose structure, and deliver without heavy oversight., • Excellent stakeholder management and communication skills—confident working with senior leadership. Nice-to-haves • Native English (or fully fluent, professional-level business English)., • Experience supporting or scaling a high-growth business (startup/scale-up/PE-backed)., • Deepened adtech domain knowledge (clients, platforms, monetisation, sales ops, marketplace dynamics)., • High energy, motivated, and naturally proactive—someone who pushes work forward without being asked. Why this role is exciting • CEO Office visibility: direct exposure to leadership and core business priorities., • High-impact mandate: you’ll drive initiatives that materially affect performance and scalability., • Ownership + autonomy: you’ll shape the operating cadence and reporting structure for a growing team., • London or NYC: work from two of the most dynamic commercial hubs.

Hey! We're team Granola 👋 If you haven't already, you should check out what we're building, and why you should work here. We're looking for a Customer Experience Engineer to join our team and help us maintain our high bar for technical support as we scale. This is a role for someone who gets genuinely excited about solving complex technical problems, digging into logs, and being the bridge between our users and our engineering team. You'll be taking technical escalations from our Customer Experience Specialists and going deep into the issues our users face. This means reading Cloudwatch logs, writing SQL queries to investigate data issues, making small code fixes using Cursor, and jumping on calls to troubleshoot alongside customers in real-time. We're forward-thinking about customer support at Granola. We're highly technical, highly empowered, and we believe in giving our CX team the tools to work directly with the codebase. We use Cursor extensively, we're not afraid of making our own fixes, and we work incredibly closely with our product engineers. We need someone who can help us keep pushing this boundary and bring proper Customer Support Engineering experience to the team. In this role, you will: • Own technical escalations from our Customer Experience Specialists, becoming the go-to person for complex technical issues, • Troubleshoot and investigate deeply using Cloudwatch logs, console logs, database queries, Amplitude analytics, and Retool dashboards, • Make small code changes and fixes using Cursor and AI-assisted coding tools to resolve customer issues directly, • Reply directly to customers, even jumping on calls to troubleshoot issues face-to-face, guiding them through solutions and gathering detailed context, • Collaborate closely with product engineers to identify, document, and escalate bugs, providing detailed technical context, • Identify patterns and root causes in technical issues, driving improvements to product stability and customer experience, • Build and maintain internal tools and processes to make technical support more efficient, • Document solutions and create technical resources to help the wider team resolve similar issues in the future Your background looks something like: • Proven Customer Support Engineer experience (or similar role like Technical Support Engineer, Solutions Engineer) with 3+ years in a technical support capacity, • Strong technical troubleshooting skills with experience reading logs, debugging issues, and performing root cause analysis, • Hands-on experience with:, • SQL and database queries for investigation, • Cloud platforms (AWS experience is a plus), • Log analysis tools (Cloudwatch or similar), • Customer support platforms (experience with Plane, Zendesk, Intercom, or similar), • Basic coding/scripting (comfortable making small changes to codebases), • Comfortable with modern AI-assisted coding tools like Cursor, GitHub Copilot, or similar (or excited to learn) As a person, you... • Are relentlessly curious and won't rest until you get to the bottom of why something happened, • Love the details and get satisfaction from understanding the root cause of issues, not just applying band-aid fixes, • Thrive in a fast-paced environment where no two days are the same and priorities can shift quickly, • Are excited to work in-person from our office in London (five days a week), • Enjoy a bit of "vibe coding" on the side—you're the type who might tinker with personal projects or enjoy solving technical puzzles, • Are a natural problem-solver who sees technical challenges as opportunities rather than obstacles, • Communicate clearly with both technical and non-technical audiences, translating complex issues into understandable language, • Value working with people who are kind, ambitious and pragmatic, • Take ownership without waiting for perfect information or extensive direction Our tech stack: Granola runs across multiple platforms—our desktop app (Mac and Windows) is built with Electron, and we also have iOS with Android coming soon. You'll be working with: • Plain for customer support ticketing, • AWS & Cloudwatch for log analysis and troubleshooting, • SQL for database queries and investigations, • Amplitude for analytics and user behavior analysis, • Retool for internal dashboards and tooling, • Cursor for AI-assisted coding and making fixes About the Opportunity We are living in the most exciting time for tool builders since Engelbart's demo in 1968. We want to assemble the best crew to build this future together, here in London. Our compensation philosophy is to pay slightly above market on salary and above market on equity. Location We are excited to work in-person from our office in London (most of the time). We have a new, bright and spacious office at Old Street. We are happy to offer relocation assistance to candidates who'll be moving to London to join us. Lastly, we think amazing talent comes from all kinds of life journeys and experiences. If what is written above speaks to you, whether you look like a fit on paper or not, please reach out.

Company Overview At Florence, we’re on a mission to make the healthcare industry simpler and fairer for everyone—in the UK and beyond. Since founding in 2017 we've grown across the UK, France and Canada. On top of our core staffing business linking healthcare professionals with healthcare organisations, we've recently switched gears to provide outstanding workforce technology for the healthcare sector, from rostering to agency management, payroll and HR, Florence is becoming the all-in-one platform for healthcare organisations to solve their workforce challenges. The Role We are seeking a Senior Product Engineer to join our Product Engineering team. This is a high-impact Individual Contributor (IC) role designed for an engineer who excels at execution and technical craft but is equally driven by product strategy and user value. You will join a cross-functional team (alongside a Product Manager, Product Designer, and other Engineers) to own features from the discovery stage through to deployment and monitoring. You are a builder who wants to ship code that solves real problems for care professionals and care homes. What You Will Do • Own Features End-to-End: You will write clean, maintainable Ruby and React code. You are comfortable jumping between the backend business logic and the frontend user interaction., • Partner with Product: You will be involved before the project is kicked off. You will work with the PM and Designer to assess feasibility, suggest technical trade-offs, and refine the solution., • Mentorship (Not Management): You will set a high standard for code quality. You will review PRs, pair with mid-level engineers, and mentor them technically, but you will not be responsible for HR, hiring, or performance reviews., • System Health: You will ensure the product is performant and bug-free, writing comprehensive tests and monitoring errors. What This Role Is NOT • It is not a Management role: You will have no direct reports. Your focus is contribution and technical influence, not people management., • It is not a Staff/Principal role: While you will make architectural decisions for your features, you are not expected to spend your days writing RFCs for the entire engineering organisation or managing cross-team dependencies. Your primary focus is execution within the team. Who You Are • A Rails & React Veteran: You have significant commercial experience (roughly 5+ years) building web applications. You know the "Rails Way," but you also know when to break the rules. You are comfortable with modern React patterns., • Product-Minded: You don't just execute tickets. You ask questions like: "How does this help a care professional get paid faster?" or "Is this the simplest way to solve the user's problem?", • Pragmatic: You hate over-engineering. You know that shipping value to users is more important than using the absolute latest trendy library., • Empathetic: You understand that our users are working in high-stress healthcare environments. Reliability and usability matter., • Thrive in ambiguity: You dive into the unknown and work to bring people, ideas and problems together to form a clear cohesive plan

Software Engineer - B2B2C Health Scale-up | Up to £80,000 + Equity | London (Hybrid – 2 days in office) JavaScript | React | Node.js | TypeScript In Product is partnered with a profitable, growing health tech scale-up operating in the B2B2C space. The business is a trusted partner to leading organisations across the UK and Europe, while their direct-to-consumer products consistently receive top user reviews and are delivering measurable, life-changing behavioural outcomes. Following a period of stability and strong commercial performance, the company is now entering its next phase of growth — with a clear focus on deepening engagement with their core audience and continuing to build products grounded in research, evidence and real user needs. As a Software Engineer, you’ll join a small, experienced engineering team and work within a cross-functional squad alongside a Product Manager and Product Designer. This is a hands-on role where you’ll contribute across the stack, building clean, well-considered software that directly supports customer outcomes. You’ll work iteratively, shipping at pace while maintaining a high bar for quality, collaboration and maintainability. You won’t be operating in isolation - this is a supportive, well-structured environment with clear direction, strong product thinking and a shared sense of purpose. You’ll be a good fit if you… • Have commercial experience working as a Software Engineer in a product-led environment, • Are comfortable contributing across front-end and back-end JavaScript, • Enjoy working closely with Product and Design to understand problems before jumping to solutions, • Like building software that is user-facing, meaningful and measurable in its impact, • Are curious, thoughtful, and proactive about improving how things are built - without needing to be the loudest voice in the room In this role, you will… • Build and maintain features using React, Node.js and TypeScript, • Contribute to technical decisions with support from senior engineers and leaders, • Work collaboratively within a squad to turn research and insight into working software, • Improve existing code and patterns as the product and platform evolve, • Learn from others, share knowledge, and grow alongside a strong team What’s on offer • Up to £80,000 salary plus meaningful equity, • A financially stable business with a strong runway and clear growth plans, • Hybrid working: 2 days a week in the London office to support collaboration, • A culture that values learning, knowledge-sharing and sustainable pace, • The chance to work on products that genuinely improve health outcomes and support long-term behavioural change

Business Development Representative — London£35,000 base + £15,000 OTE (Year 1) Start your career in tech with a team that actually supports you If you’re looking for a role that’s exciting, full of potential, and set in a genuinely supportive environment, you’re in the right place. This is your chance to break into the world of AI and business development without needing any previous experience — just the drive to learn and the energy to get stuck in. Our client is a fast-growing AI company in London, helping businesses predict their revenue with seriously impressive tech. They’re expanding their commercial team and want someone enthusiastic, curious, and ready to build a career in business development. But here’s what makes this special: you’ll be stepping into a team that loves developing people. This is not a “sink or swim” environment. Think guidance, encouragement, and plenty of shared wins along the way. What you’ll get: • £35,000 base salary + £15,000 OTE in year one, • A fun, supportive team that’s invested in your success, • High-quality training and mentoring from day one, • Daily exposure to cutting-edge AI tech (the cool kind), • A London-based role with loads of progression, • The chance to build real confidence and commercial skills fast What you’ll be doing: • Reaching out to potential customers and sparking new conversations, • Building relationships and learning what businesses really need, • Getting hands-on with how to position AI tools that help companies grow, • Working closely with friendly, experienced team members who’ve been exactly where you are, • Gradually taking on more responsibility as you find your feet and develop your own style Who they’re looking for: No experience? No problem. They hire for attitude. • You’re energetic, motivated, and enjoy talking to people, • You like being part of a supportive team and learning from others, • You’re curious about tech and how businesses work, • You’re ambitious and excited to build a career, not just get a job, • You want an environment where you can grow and be yourself The interview process (and yes, it’s actually enjoyable): Say goodbye to endless interview rounds. This role has one single, interactive, full-day session at the client’s London office. No stiff, formal conversations — instead, you’ll get involved, meet the team, and actually experience what the job is like. It’s engaging, relaxed, and genuinely fun. If you’re ready to kickstart a career in the tech world with a team that will back you, support you, and celebrate your growth, this opportunity is absolutely worth jumping on. Apply today and start your journey as a Business Development Specialist in the AI tech space.

Business Development Representative — London£35,000 base + £15,000 OTE (Year 1) Start your career in tech with a team that actually supports you If you’re looking for a role that’s exciting, full of potential, and set in a genuinely supportive environment, you’re in the right place. This is your chance to break into the world of AI and business development without needing any previous experience — just the drive to learn and the energy to get stuck in. Our client is a fast-growing AI company in London, helping businesses predict their revenue with seriously impressive tech. They’re expanding their commercial team and want someone enthusiastic, curious, and ready to build a career in business development. But here’s what makes this special: you’ll be stepping into a team that loves developing people. This is not a “sink or swim” environment. Think guidance, encouragement, and plenty of shared wins along the way. What you’ll get: • £35,000 base salary + £15,000 OTE in year one, • A fun, supportive team that’s invested in your success, • High-quality training and mentoring from day one, • Daily exposure to cutting-edge AI tech (the cool kind), • A London-based role with loads of progression, • The chance to build real confidence and commercial skills fast What you’ll be doing: • Reaching out to potential customers and sparking new conversations, • Building relationships and learning what businesses really need, • Getting hands-on with how to position AI tools that help companies grow, • Working closely with friendly, experienced team members who’ve been exactly where you are, • Gradually taking on more responsibility as you find your feet and develop your own style Who they’re looking for: No experience? No problem. They hire for attitude. • You’re energetic, motivated, and enjoy talking to people, • You like being part of a supportive team and learning from others, • You’re curious about tech and how businesses work, • You’re ambitious and excited to build a career, not just get a job, • You want an environment where you can grow and be yourself The interview process (and yes, it’s actually enjoyable): Say goodbye to endless interview rounds. This role has one single, interactive, full-day session at the client’s London office. No stiff, formal conversations — instead, you’ll get involved, meet the team, and actually experience what the job is like. It’s engaging, relaxed, and genuinely fun. If you’re ready to kickstart a career in the tech world with a team that will back you, support you, and celebrate your growth, this opportunity is absolutely worth jumping on. Apply today and start your journey as a Business Development Specialist in the AI tech space.

Business Development Representative — London£35,000 base + £15,000 OTE (Year 1) Start your career in tech with a team that actually supports you If you’re looking for a role that’s exciting, full of potential, and set in a genuinely supportive environment, you’re in the right place. This is your chance to break into the world of AI and business development without needing any previous experience — just the drive to learn and the energy to get stuck in. Our client is a fast-growing AI company in London, helping businesses predict their revenue with seriously impressive tech. They’re expanding their commercial team and want someone enthusiastic, curious, and ready to build a career in business development. But here’s what makes this special: you’ll be stepping into a team that loves developing people. This is not a “sink or swim” environment. Think guidance, encouragement, and plenty of shared wins along the way. What you’ll get: • £35,000 base salary + £15,000 OTE in year one, • A fun, supportive team that’s invested in your success, • High-quality training and mentoring from day one, • Daily exposure to cutting-edge AI tech (the cool kind), • A London-based role with loads of progression, • The chance to build real confidence and commercial skills fast What you’ll be doing: • Reaching out to potential customers and sparking new conversations, • Building relationships and learning what businesses really need, • Getting hands-on with how to position AI tools that help companies grow, • Working closely with friendly, experienced team members who’ve been exactly where you are, • Gradually taking on more responsibility as you find your feet and develop your own style Who they’re looking for: No experience? No problem. They hire for attitude. • You’re energetic, motivated, and enjoy talking to people, • You like being part of a supportive team and learning from others, • You’re curious about tech and how businesses work, • You’re ambitious and excited to build a career, not just get a job, • You want an environment where you can grow and be yourself The interview process (and yes, it’s actually enjoyable): Say goodbye to endless interview rounds. This role has one single, interactive, full-day session at the client’s London office. No stiff, formal conversations — instead, you’ll get involved, meet the team, and actually experience what the job is like. It’s engaging, relaxed, and genuinely fun. If you’re ready to kickstart a career in the tech world with a team that will back you, support you, and celebrate your growth, this opportunity is absolutely worth jumping on. Apply today and start your journey as a Business Development Specialist in the AI tech space. We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply or reach out to one of our talent team to progress your application and journey with us.

Create the future of travel with us Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless. Central to this mission is ensuring seamless, secure, and reliable payment experiences, which are crucial for every transaction and a cornerstone of trust in our platform. We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures, and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Our team in London is growing, and we’re looking for talented people to join us on our journey. What we're looking for in you • You are hands-on. You're comfortable jumping into the codebase, contributing directly to projects, and pairing with engineers to solve complex problems., • You have strong technical judgment. You can arbitrate technical discussions and make tradeoffs that balance short-term impact and long-term health., • You’ve led engineering teams. You’ve managed and grown mid-sized teams (5-10 engineers), and you know how to balance delivery with team wellbeing., • You value leadership. You lead by example, create space for others to thrive, and measure your success through the growth and success of your team., • You communicate with clarity. Whether in code reviews, design documents, or team updates, you communicate ideas in a way that builds shared understanding. What we are looking for in you • Technical leadership: Writing and reviewing production code regularly, contributing to Duffel’s engineering standards and helping the team make well-informed technical decisions., • Shaping the roadmap: Collaborating with product managers and designers to define and deliver on a roadmap that balances technical and customer priorities., • Team enablement: Driving high team performance through enabling healthy engineering practices—agile delivery, rapid iteration, test-driven development, and continuous improvement., • Mentorship & coaching: Supporting your teammates in their personal growth through 1:1s, mentoring, and continuous feedback. Helping engineers identify and pursue their career goals., • Engineering culture: Actively contributing to a positive, inclusive, and collaborative culture where technical excellence and empathetic leadership go hand in hand., • Org design & hiring: Partnering with the People team and leadership to recruit, onboard, and retain top engineering talent. Helping shape how Duffel scales its technical organisation., • Cross-functional collaboration: Working across teams to improve developer experience, infrastructure, reliability, and scalability of our systems. What you can expect from us We're dedicated to your personal growth. Our environment is comfortable both physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That's why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief. Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.

£14.35 - £14.65 per hour | 30 hour contract | AM & PM Mixed Shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist. • Be a Lidl expert, helping our customers with their questions, queries and requests, • Efficiently work deliveries as they arrive in store, • Passionately provide excellent customer service, • Proactively keep the bakery topped up by baking fresh goods, • Expertly merchandise and maintain our middle aisles of Non-Food products, • Experience working in a fast-paced environment, • Excellent customer service skills, • Flexibility to start a shift early or finish late, • A positive approach to changing priorities, • Drive and passion to work hard and make your store a success, • A smile on your face and a friendly manner to inspire your team and help our customers, • 30-35 days holiday (pro rata), • 10% in-store discount, • Pension scheme, • Enhanced family leave, • Long service award Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.We're collaborative, determined and we all pitch in to help each other out.As a Lidl Customer Assistant, no two shifts are the same.From restocking shelves to jumping on tills, you'll keep moving