Are you a business? Hire law candidates in Croydon
Brockley's Rock is more than just a fish and chip shop – we’re a multi-award-winning brand recognised as one of the Top 20 in the UK, Winner of Community Engagement and hailed by Timeout London as the best in London. With a strong commitment to community engagement, sustainability, and quality, we’ve built a reputation for serving the finest fried, grilled, and gluten-free fish and chips in a friendly, and welcoming environment. Our brand pillars are rooted in customer experience, community support, and conservation. We proudly sponsor local initiatives such as food banks, arts events, and school meal vouchers, while ensuring all our fish is sustainably sourced and our packaging is biodegradable. We’re a diverse team who value inclusivity, diversity, and support. Whether you’re a first-time worker, a student, or a seasoned professional, we provide a nurturing environment where you can grow, learn, and thrive The Role: We’re currently looking for front of shop Customer Servers to join our team at our Brockley (SE4) location. This is a Full Time/Part-time role, perfect for university students or those aged 16+ who are looking for regular work during their studies. What We Expect: • Excellent communication skills– you’ll be interacting with customers and team members in a professional and friendly manner., • A hospitable and calm demeanour, even during busy periods., • An enthusiastic attitude and the ability to work harmoniously as part of a team., • Initiative – we value team members who can think on their feet and take action when needed., • Competitive hourly rates, • Flexible shifts – we understand the demands of student life and are happy to work around your schedule., • Staff uniform– look the part while representing our award-winning brand., • Staff meal with every shift – enjoy our delicious, sustainably sourced fish and chips on us!
Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals., • Identify new market opportunities and recommend business development initiatives., • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports., • Analyze P&L statements, balance sheets, and cash flow to ensure financial health., • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance)., • Establish performance metrics (KPIs) and monitor progress toward operational targets., • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff., • Conduct performance reviews, set development plans, and foster a culture of continuous improvement., • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models., • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals., • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution., • Implement quality assurance and compliance programs., • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards., • Identify operational risks and develop mitigation strategies., • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred., • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role., • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management., • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams., • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes., • Communication: Excellent verbal and written communication, negotiation, and presentation skills., • Analytical Skills: Proficient in data analysis and performance/operation metrics., • Adaptability: Comfortable working in fast-paced, changing environments., • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”], • Travel: Up to X% domestic/international travel may be required., • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure., • Comprehensive benefits package (health, dental, vision, retirement)., • Professional development and continuing-education opportunities., • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.