Credit Controller
2 days ago
West Bromwich
We are looking for a Home Based Credit Controller Ensure all your application information is up to date and in order before applying for this opportunity. Duration End: Mid-late September 2026 Working Hours: 37hpw (8.30am-5.00pm with an hour lunch break Mon-Thurs & 8.30am-4.30pm on Friday) Job Purpose: As a valued member of the processing team to help deliver the credit control function on behalf of the Trust and its subsidiaries. Without effective collection processes the Trust would be unable to effectively manage cashflow which could affect the future financial stability of the organisation. To help support the delivery of the Trust's debt recovery activities, to include but not limited to the collection processing of consumer and commercial debt across c.8.5K customers, issuing of around 10.5K dunning/reminder letters, managing around 500+ payment plans, to initiate approx. 500+ legal referrals through our 3rd party external provider, manage write-offs and work extensively with budget holders to progress and proactively manage the Trust's debtors. Key Accountabilities: The risks associated with this role are both financial and reputational. Without effective Debt Collection processes the Trust would be unable to collect any monies owing. The impact of ineffective Credit Management would leave the Trust open to legal counter claims and customer complaints. Handling of confidential data and financial details require this role to fully comply with Data Protection Act • To actively support the credit control manager in performing the key activities across the wider debt recovery function, • Regular user acceptance testing on financial transactions across various platforms, • Displaying the Trust values and behaviours at all times, • To engage all stakeholders throughout Trust to promote services and grow relationships to benefit the Trust. xrnqpay - All Directorates and Waterways, • Regular Debt Reviews with key debtor stakeholders throughout Trust, • Educated to GCSE level including Maths & English, • Member of the Chartered Institute of Credit Management (desirable), • Extensive Credit Control/Debt Recovery Experience, • Experience of operating to a quality management system, • Confident user of word and excel, • SAP experience in particular FICO, Credit Management and SD modules, • Ability to understand and work within organisational policies. Suggest and implement improvements