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Liaison jobs in United Kingdom

  • Customer & Administration Coordinator
    Customer & Administration Coordinator
    6 days ago
    £14.82 hourly
    Full-time
    London

    Location: Remote, with occasional attendance at a London office Hours: Monday to Friday, 9:00 AM to 6:00 PM Pay: £14.82 per hour Job Type: Full-time About the Role We are recruiting on behalf of our client for an organised, reliable and professional individual to join their team in a full-time remote administrative position. This is a varied, communication-focused role involving customer liaison, scheduling, online administration, record keeping and general operational support. You will act as an important point of contact for customers and clients, helping to manage incoming enquiries, coordinate appointments, maintain accurate records and ensure relevant information is communicated to the appropriate members of the team. The role is primarily remote, with the majority of your responsibilities carried out from home using online platforms, email and internal company systems. From time to time, you may be required to attend the client's London office for training, meetings or other operational requirements. This position would suit somebody who is organised, comfortable communicating with people online and able to manage several administrative responsibilities throughout the working day. What You'll Be Doing Your responsibilities will include: • Responding to customer and client enquiries through email, online platforms and internal systems, • Providing clear, polite and professional responses to general enquiries, • Gathering relevant information from customers and ensuring details are accurately recorded, • Managing incoming enquiries and ensuring they are responded to or passed to the appropriate team member, • Coordinating appointments and managing daily schedules, • Checking availability and arranging suitable appointment dates and times, • Booking, confirming, rescheduling and cancelling appointments where required, • Sending appointment confirmations, reminders and relevant updates, • Keeping schedules accurate and up to date throughout the working day, • Communicating schedule changes, cancellations and other important updates to colleagues, • Monitoring shared inboxes, online portals and internal systems, • Maintaining accurate customer records and administrative logs, • Completing data entry and updating internal tracking documents, • Uploading and updating online listings, advertisements and information when instructed, • Uploading photographs, descriptions and other information to online platforms, • Reviewing information carefully to ensure it is complete and accurate, • Making amendments to online information when requested, • Liaising with different members of the team to ensure information is passed on promptly, • Providing live updates to colleagues where appointments or customer circumstances change, • Recording important notes, requests and information from customer conversations, • Following up on outstanding administrative matters where required, • Escalating enquiries to a supervisor or relevant department when further guidance is needed, • Supporting other departments with straightforward administrative tasks when required, • Updating templates, documents and internal records, • Ensuring outstanding enquiries and incomplete tasks are appropriately handed over, • Following company procedures when handling customer and business information, • Maintaining confidentiality and using company-approved systems when handling information Customer Liaison Communication will form an important part of your working day. You will regularly communicate with customers through approved online platforms and email, helping them with general enquiries, arranging appointments and keeping them updated where appropriate. You are not expected to have the answer to every question. Where an enquiry falls outside your responsibilities or you are unsure of the correct information, you will be expected to refer the matter to the appropriate colleague or supervisor. We are looking for somebody who can communicate naturally and professionally while maintaining accuracy and following the correct processes. Scheduling & Organisation A significant part of the position involves coordinating schedules and appointments. You will need to keep track of available times, customer availability, cancellations, rescheduling requests and changes throughout the day. Accuracy is important. Information should be recorded promptly so that other members of the team have access to the latest schedule and customer updates. You should therefore be comfortable working with calendars, online forms, internal tracking systems and other digital tools. What We're Looking For Previous experience in administration, customer service or a similar position may be beneficial, but it is not essential as training and guidance will be provided. We are particularly interested in applicants who: • Have strong written communication skills -Communicate professionally and confidently • Are organised and able to manage multiple tasks, • Have good attention to detail, • Are comfortable working with computers and online systems, • Can confidently use email and web-based platforms, • Can maintain accurate records and schedules, • Are comfortable communicating with customers and clients, • Can work independently without constant supervision, • Are reliable and able to manage their workload responsibly, • Can follow written processes and instructions carefully, • Understand when something should be escalated to a supervisor, • Are comfortable asking for guidance rather than guessing, • Can work effectively as part of a wider team, • Understand the importance of confidentiality and responsible data handling Working From Home As this is primarily a remote position, you should have a suitable environment from which you can work professionally throughout your scheduled hours. You should be comfortable working independently, managing your own daily workload and remaining responsive through the company's communication and administrative systems. You will be expected to maintain the same professional standards when working remotely as you would in an office environment. London Office Attendance Although this is a remote position, it is not exclusively home-based. From time to time, you may be required to attend the client's office in London for training, meetings, operational support or other reasonable business requirements. Applicants should therefore be able to travel to London when required. Working Hours & Pay This is a full-time position working: Monday to Friday 9:00 AM to 6:00 PM The position is paid at £14.82 per hour. Further information regarding working arrangements and the day-to-day structure of the position will be provided during the recruitment process. Training & Support Training will be provided to help you understand the client's systems, procedures and expectations. You will receive guidance on the platforms and processes used as part of your day-to-day responsibilities, and support will be available when you encounter an enquiry or situation you are unsure about. The role does not require you to make decisions outside your level of responsibility. Following procedures, maintaining accurate records and communicating effectively with the wider team are key parts of the position. Apply Now If you are organised, reliable, comfortable working remotely and enjoy a role involving communication, scheduling and administration, this could be a great opportunity for you. If you feel this role is for you, apply now.

    Immediate start!
    No experience
    Easy apply
  • Group Operations Manager
    Group Operations Manager
    6 days ago
    Full-time
    London

    GROUP OPERATIONS MANAGER – LONDON HQ As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Strategy & Excellence Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence. Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance. Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding. Supplier & Contract Management Own group-level supplier relationships, ensuring performance against SLAs and commercial targets. Lead strategic sourcing and tendering processes to optimise cost and quality. Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation. Ability to navigate and negotiate contracts. Revenue Growth & Commercial Impact Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey. Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting. Lead cost optimisation programmes without compromising brand or service standards. Guest Experience & Brand Integrity Champion a guest-first culture, embedding brand values and service ethos across all touchpoints. Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio. Deliver actionable insights to improve guest satisfaction and investor value. Cross-Functional Leadership Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development. Lead operational input into digital transformation, ESG initiatives, and systems implementation. Influence cross-departmental projects to ensure operational feasibility and long-term scalability. Stakeholder & Ownership Relations Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates. Align property-level goals with broader business objectives through collaboration with corporate teams. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous. YOUR PROVEN TRACK Minimum 5 years’ experience in hospitality operations. Proven track record of delivering profit enhancing results and operational transformation. Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts. Exceptional communication, stakeholder management, and strategic thinking skills. Comfortable working in a fast-paced, high-growth environment with regular travel. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    No experience
    Easy apply
  • Business Representative
    Business Representative
    9 days ago
    £50 hourly
    Part-time
    London

    About the Role We are recruiting on behalf of our client for a reliable and professional Business Representative to support the administration and business presence of their UK company. The successful candidate will act as a key UK-based representative and point of contact for the company. The role will involve supporting corporate administration, banking and business platform verification, handling business correspondence, and coordinating with the client's wider team. As part of the role, the successful candidate will also be appointed as a Director of the UK limited company, subject to mutual agreement and the completion of the required identity and compliance checks. This is a flexible, primarily remote position. The role is focused on representation, administration and coordination rather than the day-to-day management of sales or customer service activities. Key Responsibilities 1. Business Representation • Act as a UK based representative and point of contact for the company when required. 1. Corporate Administration Assist with Companies House requirements, identity verification and other general UK corporate administrative matters. 1. Bank Liaison Liaise with UK banks and assist with account opening, KYC, identity verification and related banking requirements. 1. Platform Coordination Act as a local company contact for online marketplaces and business platforms and assist with relevant account or business verification processes. 1. Correspondence Handling Receive, review and coordinate relevant business correspondence, documentation and communications. 1. Office Support Assist with establishing and maintaining suitable office or business arrangements in the UK where required. 1. Director Responsibilities Where appointed as a company director, fulfil the applicable statutory duties and responsibilities in accordance with UK law. Requirements Currently based in the UK. Valid UK driving licence. Reliable, responsive and able to communicate promptly when assistance is required. Comfortable dealing with banks, business platforms and official company correspondence. Strong attention to detail and organisational skills. Professional approach to confidential and business-sensitive information. Comfortable completing identity and compliance verification where required for the role. Working Arrangements This is a flexible, primarily remote position. Occasional in-person attendance may be required for banking, verification, office or other business-related matters. The Business Representative will not normally be responsible for managing the company's day-to-day commercial operations, sales or customer service activities unless separately agreed. Important Information Shortlisted candidates will be provided with further information about the client company and the proposed appointment before proceeding. The scope of responsibilities, remuneration, working arrangements and proposed director appointment will be discussed clearly with the successful candidate and agreed before any appointment is made. All appointments are subject to appropriate identity, eligibility and compliance checks.

    Immediate start!
    No experience
    Easy apply
  • Sales Associate
    Sales Associate
    10 days ago
    £1600–£2800 monthly
    Full-time
    London

    Job Overview: We are looking for a passionate and energetic Ambassador to represent our organisation and drive our mission. As an Ambassador, you will be the face of our company, actively engaging with the community, fostering positive relationships, and promoting our brand with enthusiasm.Key Responsibilities: • Serve as a key liaison between the organisation and the community., • Drive brand awareness through targeted marketing initiatives., • Cultivate and maintain strong relationships with customers., • Provide comprehensive information about our products and services., • Represent the organisation at events, both during and outside regular business hours., • Qualifications:, • Exceptional communication and interpersonal skills., • Strong public speaking capabilities., • Ability to work both independently and collaboratively within a team., • An enthusiastic, outgoing personality with a passion for engaging with others., • Basic knowledge of marketing principles is a plus., • Flexibility to attend events outside of regular business hours., • Why Join Us?, • As an Ambassador, you’ll play a vital role in spreading our message and values throughout the community. Enjoy a dynamic work environment with opportunities for personal and professional growth., • Position Details:, • Job Types: Full-time, Permanent, • Pay: Base Salary (£1600-£2800), • Expected Days: Minimum 5 days, • Additional Pay: Commission Bonuses and Incentives, • Benefits:, • -Working abroad, • -Fully Paid Holidays and trips, • -Flexitime options, • -Work socials, • -Learning new skills, • Work Schedule:, • Monday to Friday, • Weekend Availability, • Education:, • GCSE or equivalent (preferred), • Experience:, • No experience needed or, • 1 year of retail sales experience (preferred), • 1 year of customer service experience (preferred), • Work Location: In-person, • Join our team as an Ambassador and make a meaningful impact by sharing our values and mission with the community!, • Job Types: Full-time, Permanent

    Immediate start!
    Easy apply
  • Office manager/Admin
    Office manager/Admin
    2 months ago
    £35000 yearly
    Part-time
    Childs Hill, Barnet

    Job Title: Office & External Relations AdministratorLocation: NW LondonPosition Type: Part-Time (Monday–Friday, TBC)About UsWe are a dynamic and expanding property management and investment company based in NW London. We manage a diverse and expanding portfolio of residential and commercial properties. As the business continues to scale, we are seeking a highly organised and proactive individual to support office operations, external stakeholder coordination, and administrative functions across the Group.Role OverviewThe Office & External Relations Administrator plays a central role in ensuring the smooth operation of the office, supporting the CEO and coordinating with partners, suppliers, and external stakeholders across property and finance. The role requires strong organisation, clear communication, and the confidence to manage a broad range of responsibilities in a busy, growing business.Key ResponsibilitiesOffice Operations & Administration • Oversee daily office operations, ensuring an organised and professional work environment., • Prepare documents, maintain filing systems, and ensure administrative records are up to date., • Manage data entry, database maintenance, and reporting on property-related and internal records. • Monitor office supplies, technology, and general office upkeep. Executive & Team Support • Provide administrative support to the CEO, including diary management, meeting scheduling, and occasional PA tasks. • Support the wider team, including property managers and external finance contacts with administrative and compliance-related tasks.External Relations & Communication • Act as a key liaison for external vendors and other third parties., • Handle incoming communications (phone, email, and post) professionally and efficiently., • Build and maintain strong working relationships with external property management and finance/accounting teams. • Process invoices, manage supplier communications, and maintain accurate financial records., • Coordinate with external accountants and finance partners to support smooth financial workflows.Property & Compliance Coordination • Assist, where necessary, with coordinating project work, and tracking follow-up actions., • Support the creation and maintenance of organised processes, tracking systems, and compliance-related documentation. • Maintain systems to ensure timely completion of property and administrative tasks. Skills & Qualifications • Proven office administration experience: property-related sector experience is helpful but not essential. • Excellent organisational and multitasking abilities, with strong attention to detail., • Clear and confident written and verbal communication skills., • Proficiency in Microsoft Office; ability to learn new software quickly., • Ability to work independently while contributing effectively to a small team., • Confident liaising with external suppliers, contractors, or professional service partners., • Basic finance or bookkeeping knowledge is desirable but not essential. Hours • Part-Time: (Monday–Friday, TBC) Benefits • Competitive salary based on experience, • Opportunities for career development within a growing organisation, • Supportive, collaborative, and stable work environment

    Immediate start!
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  • Brand Ambassador
    Brand Ambassador
    11 days ago
    £1400–£2400 monthly
    Full-time
    London

    We are looking for a passionate and energetic person to represent our organisation, engage with the community and promote our products and services. Key responsibilities • Act as a key liaison between the organisation and the community., • Support targeted marketing initiatives to increase brand awareness., • Build and maintain positive relationships with customers., • Provide clear information about our products and services., • Represent the organisation at events during and outside regular business hours. What we’re looking for • Excellent communication and interpersonal skills., • Strong public speaking abilities., • An enthusiastic, outgoing approach and a passion for engaging with people., • The ability to work independently and as part of a team., • Basic knowledge of marketing principles is helpful but not essential., • Flexibility to attend events outside regular business hours., • No experience required; retail sales or customer service experience is preferred., • GCSE or equivalent is preferred. What we offer • Full-time, permanent employment., • Base salary of £1,400–£2,400., • Commission bonuses and incentives., • Opportunities for professional growth and skills development., • Fully paid holidays and trips., • Flexitime options and work socials., • A dynamic, in-person working environment. Working pattern • Monday to Friday., • Weekend availability may be required., • Minimum five days per week. Join our team and help share our values and mission with the community.

    Immediate start!
    Easy apply
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