Live chat customer service jobs in CambridgeCreate job alerts

We are seeking a dedicated Shop Manager to join our team at Shans Green LTD. This role offers the opportunity to thrive in a fast-paced retail environment where no two days are the same. As the Shop Manager, you will oversee the daily operations of your store, ensuring both efficiency and profitability. With the customer at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. Your guidance will ensure that your store remains a safe and welcoming place to work and shop. Key Responsibilities Team Leadership: Lead and manage a team of colleagues, dedicating regular quality time with them during shifts. Colleague Engagement: Build personal relationships with colleagues, understanding their feelings about working in the store through regular conversations. Foster a culture where colleague experience is central to our operations. Self-Serve Culture: Promote and role model a self-serve culture, using available tools to resolve queries and encouraging your team to do the same. Operational Excellence: Ensure that all colleagues receive appropriate training, a warm welcome to and have the necessary tools to perform their jobs. Ensure compliance with pay and employment standards, and prioritize the safety, health, and wellbeing of your team. Performance Management: Regularly assess the shape and capability of your team to ensure future readiness through inspiring performance and supporting the creation of a high-performing team. People Leadership: Oversee people leadership tasks such as absence management and problem-solving. Recognition and Celebration: Regularly recognize and celebrate the contributions and performance of your team. Talent Development: Understand the resource needs of your store, identify and develop talent internally, and recruit the best people in the industry. Ensure a diverse and inclusive talent pipeline reflective of the community you serve. Service Operation: Oversee the operation of all services in your store, including Post Office Local, EvRi, and vending. Business Implementation: Implement business changes and new ways of working in your store. Resource Management: Resource your store within the labour budget to ensure it remains open for trading and compliant with recruitment principles. Customer Experience: Ensure customers have a great shopping experience, and foster trusted partnerships that benefit the local community. Daily Coaching: Coach your team daily to deliver excellent retail standards and a great shopping trip. Competitor Analysis: Regularly review local competitor activity to identify opportunities and threats, and take appropriate action. Health and Safety: Lead a robust health and safety culture, review preventable incidents and accidents, and ensure audit performance is maintained. Task Support: Assist your team with tasks such as serving customers, stock replenishment, and completing safe and legal routines. Alcohol Sales: As the DPS/Premises holder, ensure responsible alcohol sales from your store. Job Types Full-time, Permanent Education Minimum NVQ level 3 or 4 in Business Administration Experience Retail sales: 3 year (preferred) Supervising experience: 2 year (preferred) Customer service: 3 year (preferred) Retail management: 3 years (preferred) Management: 3 year (preferred) Licence/Certification Driving Licence (preferred) Sponsorship available If you are ready to lead a dynamic team and ensure a top-notch shopping experience for our customers, we encourage you to apply for this exciting opportunity!