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Job Summary: As the Floor Manager, you will have full responsibility for overseeing the customer Journey of the venue during your shift, ensuring the efficient delivery of services to all guests. Key Competencies: • Guest-First Mindset: Demonstrate a commitment to excellent customer service, always prioritising the guest experience and anticipating their needs. • Adaptability and Quick Problem-Solving: Respond quickly and effectively to any issues that arise, adapting to changes and challenges to maintain smooth operations. • Team Leadership and Development: Lead by example, motivating and developing staff to ensure high performance and a positive work environment. • Attention to Detail and Quality: Maintain high standards of cleanliness, organisation, and service quality throughout the site. • Strong Communication and Interpersonal Skills: Communicate clearly and effectively with staff, management, and customers to ensure seamless operations and positive relationships. • Ability to Thrive in a Fast-Paced, High-Pressure Environment: Remain calm, efficient, and professional in a dynamic, high-energy work setting. Key Responsibilities: • Conduct a detailed venue tour at the start of each shift to confirm that all facilities and services are fully operational. • Pay close attention to the following areas to maintain site efficiency: o Cleanliness and tidiness in all public spaces. o Safety and hygiene across all areas of the site. o Adequate staffing levels in all departments. o Clear access in appropriate areas. • Resolve faults personally, where possible, to minimize customer disruption, rather than delegating to others. • Develop a thorough understanding of the roles and responsibilities of other departments, stepping in to assist as needed in the absence of staff members. • Lead by example in the Host role, ensuring that the team delivers an exceptional customer experience. • Collect customer feedback to continuously improve food and beverage (F&B) service, liaising with restaurant managers where appropriate. • Be aware of and prepare for all scheduled events at the venues and take necessary actions for future events. • Ensure all signage and customer messages are clearly displayed. • Assist the duty manager, collaborate with other team members, and undertake additional tasks as required by senior management
We are hiring - Hotel Front Office clerk to work on a busy front desk in The Landmark Hotel, London. This could be full or part time role up to 40 hours a week . Our working week includes weekend days. Personality and professionalism play a really big part in offering our personalised customer services. That said we still expect you to maintain, and improve, the processes with the highest possible attention to details. Previous hotel front desk experience is essential, as well Opera Cloud reservation system
Vanda’s Kitchen have a café/store in St Paul's London. Do you have a passion for delivering a high-quality customer focus service? This role will give you the opportunity to make a real impact on our customer’s journey by being a main point of contact being able to deliver a high standard of customer service. At the core of our values is our commitment to deliver exceptional customer service and experience. Do you have real barista experience, confidence with pastry preparation and gluten free seperation including changing gloves etc. Vanda’s Kitchen - Customer Service Job Description ·To greet customers with a nice manner as they enter the shop ·To act as the point of contact between the customer and the kitchen ·To be able to prepare coffees and basic kitchen jobs to complete taken orders. · To demonstrate an understanding of the menu and the options available to the customer. · To report any issues to the head chef immediately. · To be confident in speaking to the public. This all sounds great - What key skills do I need to apply: Previous experience of a customer service role , face to face Experience of handling and resolving customer issues, with a first-time right attitude Strong communication skills both written and verbal Experience of working in a fast-paced environment with the ability to navigate through change
The Fat Crab Restaurant, a vibrant seafood dining destination, is seeking a dedicated and enthusiastic waiter to join our team. Responsibilities: Greet and welcome customers warmly Take drink and food orders accurately Deliver food and beverages to tables in a timely manner Maintain cleanliness and organization of the dining area Ensure compliance with health and safety requirements Provide exceptional customer service to enhance the dining experience Qualifications: Must be over 18 years old Previous experience in a waitstaff role preferred Strong communication and interpersonal skills Ability to work in a fast-paced environment If you're looking to be part of a dynamic team in a lively restaurant, we want to hear from you!
You will be working in a TOP RATED salon on treatwell in E16. ROYAL WHARF Key Responsibilities: - Consultations: Conduct thorough consultations with clients to determine their hair care needs, preferences, and expectations. - Hair Cutting and Styling: Perform haircuts, trims, and styles, including advanced techniques such as layering, texturizing, and precision cuts. - Coloring: Apply hair coloring, highlights, lowlights, and other color treatments, ensuring precision and adherence to client specifications. - Chemical Treatments: Provide services such as perming, relaxing, and straightening while ensuring hair integrity and health. - Hair Care Advice: Offer professional advice on hair care, maintenance, and suitable products tailored to individual client needs. - Sanitation: Maintain a clean and sanitary workstation and comply with all health and safety regulations. - Customer Service: Build strong relationships with clients, ensuring a high level of satisfaction and encouraging repeat business. - Product Sales: Promote and sell salon products to clients, providing information on their benefits and usage. - Continuing Education: Stay updated on the latest hairdressing techniques, products, and industry trends through continuous education and training. Qualifictions: - Experience: Proven experience as a hairdresser, with a portfolio showcasing a range of hairdressing skills and styles. - Skills: - Proficiency in hair cutting, styling, and coloring techniques. - Strong understanding of hair care products and their applications. - Excellent communication and interpersonal skills. - Creative and detail-oriented. - Ability to work in a fast-paced environment and manage time effectively. Work Environment - A professional salon setting. - Flexible working hours, including evenings and weekends. Commission Base Role
We are looking for waiting staff for our dinning room in Acton Central. We are looking for someone that can deliver a great customer service, can up-sell premium items and is able to deal with fast paced service and provide high standards as these skills are key requirement for our company. So if you think you have the "can-do attitude" and can be flexible to work then apply... In return you will receive a competitive salary.
White Mulberries is a family of 2 independent coffee shops located next to Tower Bridge and London Bridge. We are looking for EXPERIENCED BARISTAs with minimum 6 months experience in speciality coffee. Good latte art experience, excellent customer service and overall experience in hospitality are essential for this role.
Prezzemolo & Vitale is looking for a Store Manager with outstanding customer service, people management, time keeping, problem solver. We only consider candidates with proven experience in the same field. Monthly payment. Italian Speaking.
We are currently looking for a part-time waitress to join our dynamic team. You should be enthusiastic, great with people, and a hardworking team player. You will be greeting and welcoming guests, taking orders, serving cocktails & drinks, taking payment, clear and reset the bar, and doing the daily cleaning and general wait staff duties. As a team member, you need to assist the bar if needed. Skills and experience: Experience in restaurant or bar work in a similar environment. Knowledge about cocktails is essential. You're a hard worker with a can-do attitude and an eagerness to learn Great customer service skills and full of positivity. Work in an organised and tidy manner. Have a strong logical approach and the ability to work with a calm head when it’s busy. Above all, you’re a team player. Nordic language knowledge is helpful but not essential.
Job Title: Cashier Location: 92 Brompton Rd, London SW3 1ER, London, UK Job Type: Full-Time Vacancies: 1 About Us: Hafiz Mustafa 1864 is a renowned, high-quality confectionery brand with a rich history. We are expanding our operations in London and looking for dedicated individuals to join our team. If you're passionate about customer service and enjoy working in a fast-paced environment, we'd love to hear from you! Key Responsibilities: - Handle customer transactions accurately using our POS system - Provide friendly and efficient customer service - Assist customers with inquiries and product selections - Maintain cleanliness and organization at the cashier's counter - Process payments (cash, card, etc.) and ensure proper handling of cash drawers - Balance the till at the end of the shift - Help with general duties around the shop floor when needed Requirements: - Previous experience as a cashier or in customer service is preferred - Ability to work in a fast-paced environment - Excellent communication and interpersonal skills - High attention to detail - Flexibility to work evenings, weekends, and public holidays - Eligible to work in the UK (provide passport or right-to-work details) What We Offer: - Competitive salary - Staff discounts - Opportunities for career growth - A supportive and vibrant working environment
Are you a talented hairdresser with over 7 years of color experience and the leadership skills to manage a salon? We’re looking for a positive, creative, and organized professional to be both a stylist and manager for our small, friendly salon! Position:Salon Manager & Hairdresser at Eltham Hair Studio Experience Required:7+ years in hair coloring and salon management experience preferred Responsibilities: - Provide high-quality hair services, specializing in AirTouch, balayage, and classic highlights - Oversee daily salon operations, including scheduling, inventory, and client satisfaction - Lead and inspire the team to maintain a positive and creative environment - Ensure the salon runs smoothly and upholds exceptional customer service standards What We’re Looking For: - A skilled colorist with in-depth knowledge of the latest techniques - A positive, motivated individual with strong people skills and a team-oriented attitude - Previous experience in a management role is a plus - Ability to multitask and keep the salon organized and efficient If you're ready to take on a dual role where you can showcase your hairdressing expertise and managerial skills, we’d love to hear from you!
We are looking for enthusiastic and friendly part time waiting staff for our very easy going authentic Pizzeria and Italian restaurant in the heart of Clapham where we are focused on traditional and authentic Italian cuisine with a modern contemporary approach to our delicious pizzas. We would love to see candidates with excellent hospitality experience but full training for our own operations will be provided. The ideal candidate will be personable and friendly, willing to learn about Italian food and wine, able to work alone occasionally and able to provide the highest possible level of customer service. Previous experience in a similar restaurant would would be a huge advantage. Our customers are our number one priority and we need people who not only serve their meals, but who can easily engage with them and make recommendations etc. There are lots of benefits in the package that comes with the job like staff meals on shift, staff discounts and above minimum wage rates of pay, as well as the benefits of working in a small team within a friendly environment. If this sounds like what you have been looking for, do not hesitate to contact us. We all look forward to hearing from you.
Location: Fulham, West London Employment Type: Full-Time / Part-Time About Us: Join our dynamic team at Naana, where we prioritize exceptional guest experiences and well-being. We are seeking a motivated Massage Therapist / Guest Experience Coordinator who is passionate about wellness and customer service. With comprehensive training provided, this is an excellent opportunity to grow your career in a supportive and rewarding environment. Key Responsibilities: • Provide a range of high-quality massage therapies to clients • Create a warm and welcoming atmosphere for all guests • Coordinate guest experiences from booking to treatment, ensuring satisfaction • Maintain a clean, organized, and relaxing environment • Assist in product promotions and guest service inquiries • Collaborate with team members to enhance the overall guest experience What We Offer: • Full training provided, no previous experience required • Competitive salary with commission opportunities • Free uniform and product samples • Paid day off on your birthday • Flexible rota to support work-life balance • Many additional benefits and perks • Opportunity for career growth and development Requirements: • Strong communication and interpersonal skills • Passion for health and wellness • Enthusiastic about delivering excellent guest service • Flexible to work shifts, including weekends • A trial shift is required as part of the application process Apply Today: If you’re passionate about helping others and want to be part of a positive and energetic team, we’d love to hear from you! Full-time and part-time positions are available.
Job Title: Part-Time Driver for Florist Location: E14, London Hours: Flexible, Monday-Saturday (occasional shifts). Delivery time usually are between 9-2PM. Job Description: We’re looking for a reliable, part-time driver based near E14 to assist with occasional floral deliveries across London. Ideal for someone with local knowledge, a clean driving record, and great customer service. Perfect for someone who’s flexible with time and enjoys a job on the go!
Job Title: Lead Barista Contract Duration: November 2024 - January 2025 Days / Hours: - Flexibility with your working schedule will be required. Days and times may need to change based on demand - The cart is due for delivery early/mid November, at which point this role will commence - Starting days: Wednesday - Sunday (potentially subject to change) - Hours: 10am - 6pm (could evolve to start from 8am) Location: Hackstons, 3-4 William Street, Knightsbridge, SW1X 9HL About the role: - The aim of the coffee cart is to drive footfall into the Hackstons store. We would like this individual to support educating customers on the Hackstons store, our range and encourage them to go into the store and explore our range of whiskies, fine wines and spirits. - This Barista role will be permanently outside our Knightsbridge store , operating on a Coffee Cart - We will provide a limited coffee offering: espresso, macchiato, long black, flat white, latte, cappuccino, hot chocolate and mocha. No teas or decaf will be provided (initially) - The Hackstons store will be closed on Christmas Day (25.12.2024) and New Years Day (01.01.2025), and you will not be required to work, however the store will be open on Boxing Day (26.12.2024) and you will be required to be available for this day. Skills and Experience Required: - Must have prior experience making barista-style coffee - A passion for coffee and other beverages. - Experience using contactless payment systems - Excellent communication skills - Expert coffee knowledge - A willingness to understand and learn about the Hackstons offerings so that you can educate potential customers as to why they should come into the store - Customer service skills that are second to none - The ability to build rapport with customers - Understanding of food safety - Attention to detail - Flexibility - Punctuality About Hackstons: Originally establishing our name in cask whisky ownership, our very inception derives from offering alternative ownership avenues, viewing whisky and spirits as multifaceted assets, not only for their primary function of consumption, but as unique portfolio diversifiers. Recognising our clients’ appreciation for fine and rare collectibles, we moved to open a physical retail store in the heart of Knightsbridge, and an eCommerce site, developments that mark an evolution in our approach to ownership, providing individuals with the opportunity to purchase fine and rare bottles in both online and physical retail spaces. Meticulously designed to provide clients with a bespoke service with any purchase, this addition to Hackstons encompasses the fully cyclical service from ownership, onward selling, bottling, sale and purchase all under one roof. Salary: £12-14 per hour (DOE)
We are a ceramic painting studio where customers come to paint their own design onto blank ceramics. You will be responsible for welcoming customers, preparing teas, coffees, soft and alcoholic drinks and making cocktails. You will record the customers details and orders and take payments. There is some general cleaning tasks (sweeping, moping floors, cleaning tables and brushes etc...). There is a cat in the studio so you must be comfortable around cats. Good communication skills and customer service are required.
Job Title: Head Food Runner / Pass Location: Gilgamesh Restaurant Job Type: Full-time/Part-time About Gilgamesh Restaurant: Gilgamesh Restaurant is a vibrant and dynamic dining destination renowned for its exceptional service and exquisite cuisine. We are committed to delivering an unforgettable dining experience that combines a rich culinary tradition with modern innovation. As a member of our team, you will be part of a passionate group dedicated to hospitality excellence. Job Summary: We are seeking a highly motivated and efficient Head Runner to lead our food pass and join our team at Gilgamesh Restaurant. The Head Runner plays a crucial role in ensuring that our guests receive their meals promptly and in perfect condition. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will be a team player with a strong commitment to delivering outstanding service. Key Responsibilities: - Lead the pass and be responsible for team of runners - Efficiently and accurately deliver food orders from the kitchen to guests in the dining area. - Ensure that all dishes are presented according to restaurant standards before they reach the guest. - Assist servers with table setup, clearing dishes, and maintaining a clean and organized dining area. - Communicate effectively with kitchen and waitstaff to coordinate and prioritize orders. - Assist with any special requests or dietary needs of guests as directed by the server or kitchen staff. - Refill beverages and condiments as needed and ensure guests have everything they need to enjoy their meal. - Maintain a high level of knowledge about the menu, including daily specials and any changes, to answer guest inquiries. - Monitor and manage the flow of service to ensure a seamless dining experience for all guests. - Follow all safety and sanitation guidelines to ensure a clean and safe working environment. - Collaborate with team members to provide support during peak service times and special events. Qualifications: - Previous experience in a food service or hospitality role is preferred but not required. - Strong organizational skills and the ability to multitask in a high-pressure environment. - Excellent communication skills with a friendly and professional demeanor. - Ability to work in a team-oriented environment and contribute to a positive workplace culture. - Flexibility to work evenings, weekends, and holidays as needed. - Physical stamina to stand, walk, and carry trays for extended periods. - A commitment to providing outstanding customer service. Benefits: - Competitive hourly wage plus tips. - Opportunities for growth and advancement within the restaurant. - Employee discounts on meals. - A supportive and inclusive work environment. How to Apply: If you are passionate about food and hospitality and eager to contribute to an exceptional dining experience, we invite you to apply for the Food Runner position at Gilgamesh Restaurant. Please submit your resume and a brief cover letter highlighting your relevant experience and availability. Gilgamesh Restaurant is an equal-opportunity employer and values diversity in our team. We encourage all qualified individuals to apply.
Les 100 Ciels, 'the hundred skies', offers versatile clothing in high quality yarns; with Cashmere as the core of the collection. Les 100 Ciels epitomises relaxed luxury and are looking for dedicated Sales assistants to join the team to represent the brand (multiple locations within central London). Immediate start, full time role The role will involve: - Providing exceptional customer service, in line with the brand's values and ethos. - Processing customer orders in store - Ensuring daily sales targets are met - Maintaining the weekly update of store Visual displays - Managing store inventory - Maintaining shop cleanliness Committed candidates who are interested in working on a personal, direct basis with customers, and want to be part of a growing brand should apply. Immediate start.
🍸 Join Our Team at Gilgamesh Covent Garden! 🍹 Are you passionate about creating unforgettable experiences for guests? Do you thrive in a dynamic and fast-paced environment? Look no further! Gilgamesh Covent Garden is seeking a talented and experienced waiter or waitress to join our team full-time. Located in the heart of the vibrant Covent Garden, Gilgamesh offers a unique dining experience blending contemporary Pan-Asian cuisine with an unparalleled atmosphere. As part of our team, you'll have the opportunity to work in a stunning setting and showcase your skills alongside a passionate and dedicated team. Position: Head Waiter / Waitress (Full-time) Location: Gilgamesh Covent Garden, London Responsibilities: Provide exceptional service to our guests, ensuring their dining experience is seamless and memorable. Greet guests warmly upon arrival, escort them to their tables, and assist with seating arrangements. Present menus, offer recommendations and take orders accurately and efficiently. Serve food and beverages promptly and courteously, ensuring adherence to quality standards. Anticipate guests' needs and respond promptly to any requests or inquiries. Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations. Collaborate with team members to ensure smooth service flow and guest satisfaction. Handle payments and process transactions accurately, following established procedures. Requirements: Previous experience in a similar role, preferably in a high-volume restaurant or hospitality environment. Passion for delivering exceptional customer service and creating memorable dining experiences. Excellent communication and interpersonal skills, with a friendly and outgoing demeanor. Ability to work effectively in a fast-paced environment and remain calm under pressure. Strong attention to detail and a proactive approach to problem-solving. Flexible availability, including evenings, weekends, and holidays. Food safety and hygiene certification (desirable but not essential). Benefits: Competitive salary commensurate with experience. Opportunities for career growth and advancement within the company. Staff discounts on food and beverage offerings. A supportive and collaborative work environment in one of London's most iconic locations. If you're ready to showcase your talent and contribute to an exciting new chapter at Gilgamesh Covent Garden, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you're passionate about joining our team. Gilgamesh Covent Garden is an equal opportunity employer and values diversity in the workplace.
We are a family-owned restaurant in Teddington, seeking an experienced waitress to join our friendly team. As a full-time waitress, you will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring a pleasant dining experience for our guests.
Job Title: Sales Representative - Microcement Location: Wimbledon, London Company: Futurcret microcement About Us: We are a leading supplier of high-quality microcement solutions, known for our innovative products and exceptional customer service. As we expand our reach, we are seeking a motivated and enthusiastic Sales Representative to join our team in Wimbledon. Key Responsibilities: • Generate new business by identifying and contacting potential clients in the construction and interior design sectors. • Develop and maintain strong relationships with existing customers. • Present and demonstrate our microcement products effectively to clients. • Provide technical support and advice on product applications. • Achieve sales targets and contribute to overall company growth. • Stay updated on industry trends and competitor offerings. Requirements: • Proven sales experience, preferably in construction, building materials, or related fields. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Knowledge of microcement or similar products is a plus. What We Offer: • Competitive salary and commission structure. • Comprehensive training and ongoing support. • Opportunities for career advancement within the company. • A dynamic and collaborative work environment. How to Apply: If you are passionate about sales and eager to join a growing company, please apply. Join us in transforming spaces with our innovative microcement solutions!
This job will be taking place at Spitalfields Market, please do not apply if you will not be able to work onsite Crafted Solid Perfumes is a unique UK-based brand, offering a selection of long-lasting, skin-nourishing solid perfumes. We're expanding our team and are looking for two passionate Sales Advisors to work at our pop-up at Spitalfields. Role and Responsibilities: As a Sales Rep, your role will be to engage with customers, describe our products, and make sales. We're looking for confident individuals who are comfortable approaching people, and who can deliver excellent customer service. Key Responsibilities: - Approaching and interacting with customers - Demonstrating and explaining our products - Making sales and meeting sales targets - Providing excellent customer service Skills and Experience: - Previous sales experience preferred - Excellent communication and customer service skills - Comfortable approaching and talking to people - Passionate about our brand and products Compensation: The position offers** £12** per hour for a 7.5-hour shift (+1-hour lunch break not included), so you'll work 6-7.5 hours per day. Additionally, **you'll earn a 10% commission for each product you sell after reaching daily target**. If you have a passion for sales and are interested in joining our exciting brand, we'd love to hear from you! Apply today and become part of the Crafted Solid Perfumes team. Please let me know if any changes or additions are needed.
Are you a dynamic, customer-focused individual with a passion for smartphone accessories and a knack for helping people find the perfect phone case, screen protector, or charger? Just in Case is a leading retailer of smartphone accessories, with over 100 locations in Italy, the EU, and the UK. We're dedicated to providing top-quality smartphone accessories to enhance our customers' mobile experiences. Position Overview: We are looking for a Sales Assistant to join our team. As a Sales Assistant, you will be responsible for providing excellent customer service, helping customers find the right smartphone accessories for their devices, and processing sales. Responsibilities: - Greet and assist customers with a warm and friendly demeanour. - Provide product knowledge and guidance to customers in their accessory selections, whether it's a stylish phone case, a durable screen protector, or a reliable charger. - Assist in maintaining an attractive and organised store environment. - Process sales transactions accurately and efficiently. - Handle customer inquiries, concerns, and returns professionally. - Collaborate with the team to achieve sales targets and uphold the brand's standards. - Stay updated on smartphone accessory trends and product knowledge to provide expert advice. Requirements: - Previous retail or customer service experience - Excellent communication and interpersonal skills. - A passion for fashion and an eye for style. - Ability to work well in a team and thrive in a fast-paced retail environment. - Strong problem-solving skills and attention to detail. - Dependable, punctual, and a positive attitude. Benefits: - Competitive hourly wage. - Employee discounts on Just in Case products. - Opportunities for growth and advancement within the company. - Ongoing training and development to enhance your skills. - A fun and supportive work environment with a diverse team. How to Apply: If you're ready to embark on an exciting journey in the world of smartphone accessory retail and help customers find the perfect accessories "Just in Case," we want to hear from you! Please submit your resume and a brief cover letter detailing why you'd be a great fit for this role. Just in Case is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and help our customers complete their mobile phone outfits with style and confidence! Your passion for smartphone accessories and dedication to exceptional customer service will make you an essential part of the Just in Case experience. Apply today!
About Us: We are a leading skin aesthetics and wellbeing clinic, dedicated to providing exceptional customer care and advanced aesthetic treatments to enhance confidence and wellbeing. As we expand to new locations, we are seeking a warm, professional, and experienced Receptionist to join our dynamic team and become a part of our exciting growth journey. Position Overview: The Receptionist will be the first point of contact for clients, ensuring a seamless and welcoming experience from the moment they walk in. This role is ideal for someone with a passion for the beauty and wellness industry, who understands the importance of customer service and has the ability to manage a busy, client-centered front desk. Key Responsibilities: Greet and welcome clients, providing an outstanding first impression. Manage appointment bookings, both over the phone and via our online booking system. Assist with client inquiries regarding treatments, products, and services. Maintain a clean and organized reception area, ensuring a calming and professional atmosphere. Process payments and manage the daily cash flow accurately. Handle administrative tasks such as answering phone calls, emails, and handling mail. Support the clinical team in ensuring all client records and information are accurately updated. Qualifications and Experience: Previous experience as a receptionist or in a customer-facing role, ideally within the beauty, aesthetics, or wellness industry. Strong organizational skills with a high level of attention to detail. Excellent communication and interpersonal skills. Familiarity with booking and scheduling software. Ability to handle a fast-paced environment with a calm, positive attitude. Passion for the beauty and wellness industry and a commitment to providing exceptional client service. What We Offer: Competitive salary based on experience. Opportunity to grow within a fast-expanding clinic. Training and development to enhance your knowledge of aesthetics and wellbeing treatments. Discounts on clinic services and products. A supportive and friendly team environment. If you’re enthusiastic about delivering top-notch customer service in a luxury beauty and wellness setting, we’d love to hear from you!