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Operations Supervisor • Location: Croydon, • Job Type: Full-time Monday to Friday 08:00-17:00 Day-to-Day Responsibilities: • Supervise the Service Desk, ensuring SLAs are met across all accounts, with each customer achieving their SLA monthly., • Collaborate with the Senior Customer Services Manager and other key personnel to meet productivity requirements and manage overrun call sites., • Provide accurate estimated times of arrival to customers and update Service Manager in line with customer SLAs., • Ensure all parts are ordered correctly and investigate calls left at PP and WP for resolution., • Monitor estimate approvals and completions and supervise related duties including cover arrangements for absenteeism., • Support Service Desk personnel with customer interfaces and ensure all administrative functions are performed accurately and promptly., • Supervise daily activities of Administrators, escalating calls to the management team as needed., • Handle customer complaints professionally and escalate when necessary., • Manage on-hire equipment and related accounts queries., • Participate in daily or weekly calls with departmental Managers and follow up on Desk-related tasks., • Train new starters and develop repartees within the department., • Maintain a professional image of the Service Desk and promote teamwork within the Customer Service Department., • Manage the weekend/bank holiday rota and sign off related overtime., • Excellent interpersonal skills, both written and verbal., • Ability to communicate effectively within a team at all levels of the business., • Experience in a service level environment, multitasking and prioritising tasks to deliver outstanding customer service., • Proficiency in Microsoft Office applications, especially Excel., • Strong numeracy skills and experience in an Accounts environment is beneficial., • Experience with IT-based call logging systems, particularly CAFM.

We are seeking a professional and customer‑focused Registered Building Inspector Class 2A-2D who will contribute positively to the delivery and reputation of the 3C building control service. The successful candidate will bring: • strong technical knowledge and sound professional judgement, • a practical and proportionate approach to enforcement and compliance, • a commitment to high standards of customer service, • the ability to work collaboratively within a shared service and political local authority environment Key Parts of the Role • Regulatory Compliance and Professional Judgement, • Site Inspection, Enforcement and Public Protection, • Customer Service, Advice and Commercial Engagement Qualifications: • Degree in building control, building surveying or a related construction discipline, or equivalent relevant experience, • full corporate membership of RICS, CABE or CIOB is desirable, • a full UK driving licence is required and the ability to travel across the 3C area, • The role involves regular site inspections, including working at height, in confined spaces and in adverse weather conditions, • The post holder will be required to undertake dynamic risk assessments when carrying out inspections, • Family friendly policies, • Agile and Flexible working, • Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)., • Annual leave purchasing scheme, • Access to the highly valued ___ (LGPS), • Additional Voluntary Contribution (Shared AVC) Scheme, • A variety of learning and development opportunities via a range of sources and methods, • Confidential advice and support via the ___, • Health and well-being programme, • Professional Membership Fees paid for, dependent on the role, • Subsidy for public transport, • Relocation Assistance may be payable in approved cases Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch. Working Pattern: Monday – Friday – You will also be on the Out of hours Dangerous Structures Call out. Contract: Permanent Salary: £47,181 - £52,413 per annum (City Pay Band 7), pro rata for part time. The successful candidate will also be in receipt of a Golden Hello package of £10K for 2 years. (For full details contact Claire Harwin) Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly. More Information: You can click on the links here to find out more information about ___, ___, our ___ or ___ If you would like an informal chat, please contact Claire Harwin on Application Process: To be considered for this role, please scroll below click ‘Apply Online’ and complete an application. If you are an internal candidate you can apply by logging in to your ___ (ESS ) and access the ‘Useful Links’ (top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’.

Salary: £34,000 - £38,000 (DOE) Hours: Monday-Friday, office‑based Benefits: Family‑run business with a warm, supportive culture On‑site parking Pension scheme Kitchen facilities with food provided Special recognition incentives Strong team environment with long‑standing staffAre you a natural organiser who thrives in a fast‑paced environment? Do you enjoy the buzz of coordinating people, solving problems and keeping operations running smoothly? This is an exciting opportunity to join a well‑established, growing fire protection business as a Senior Service Scheduler / Resource Planner, playing a key role in ensuring engineers are deployed efficiently and customers receive an exceptional service experience. This is an ideal role for someone with a background in scheduling, planning, logistics, transport allocation, engineering coordination, or any environment where plate‑spinning is a daily norm. If you're confident on the phone, calm under pressure and love keeping things moving, you'll thrive here. The Role You'll be responsible for the smooth and efficient scheduling of a team of field‑based engineers who deliver essential fire safety services across London and the South East. Key responsibilities include: Allocating and scheduling daily service work for engineers Daily planning of future jobs and confirming customer appointments Acting as a key liaison between customers and engineers Handling incoming calls from customers and engineers, resolving issues quickly Gathering full job details including contacts, parking info and access requirements Reactively coordinating engineers for urgent call‑outs Organising parking for engineers where required Logging, scanning and filing engineer paperwork Liaising with suppliers and subcontractors Supporting the wider office team with administration, enquiries and updates Ensuring customer expectations are managed and service levels maintainedWhat We're Looking For You don't need fire industry experience, transferrable skills are key. Someone from logistics, transport planning, engineering scheduling, facilities coordination or any busy operational role would excel. You will need: Strong planning, scheduling or logistics‑style experience Excellent communication skills (phone and email) A calm, solutions‑focused mindset Confidence managing multiple moving parts at once Good working knowledge of London and the South East A proactive, friendly and professional approach Strong attention to detail and solid IT skills (Word, Excel, Outlook) A team‑centred attitude and willingness to get stuck inThe ideal person is fearless on the phone, firm but friendly, enjoys problem‑solving and loves keeping things organised. Why You'll Love This Role You'll be joining a respected, family‑run business with genuine values, a personable culture and no micromanagement. The team is friendly, fast‑paced and supportive, with regular communication and a strong sense of pride in the service they deliver. If you're looking for a role where you can make a real impact every day and be part of a company that values reliability, trust and people, this is the perfect next step

Working for a growing business within Morden, you will become part of the office team as a Engineering Coordinator. This is working Monday to Friday 7:30am to 4:30pm with a 30-minute unpaid lunch break and 2 x 15-minute breaks. Responsibilities of Engineering Coordinator • Allocation/scheduling of service work to a team of field-based Engineers., • Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner., • Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts., • Answer all telephone calls, emails and execute tasks complaints, order queries and general enquiries in a timely manner., • Obtaining full addresses, contact names, parking details from customers prior to Engineer’s attendance., • Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status., • Coordinate with customers to schedule appointments and ensure their satisfaction with the company’s services., • Reactive coordination of engineers when needed for immediate work such as call outs., • Organising parking for engineers via online websites., • Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location., • Liaise with subcontractors and suppliers to ensure timely delivery of materials and services., • Prioritise the workload to ensure agreed customer expectations are met ensuring high standards of customer satisfaction., • Provide general administrative support to ensure smooth operations within the office., • Provision of support for the sales teams so they can concentrate on proactive selling. Requirements of Engineering Coordinator • Strong background in resource planning, • Good knowledge of Central London, Greater London and the South East, • Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings and reactions of others, • Able to interact to all customers/engineers whether on the telephone or via email in a professional and friendly manner at all times, • Planning and organising self to accomplish specific goals, • Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation, • Strong Team player willing to participate as a full member, • Strong organisational skills, • Attention to detail, • Proficiency in basic computer skills including Word, Excel & Outlook Additional Information • Working for a 3 Generation Growing Family Business with a number of the family working within the company. Special recognition and reward incentives., • Small office team of 10+ persons, • On-site Parking Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained