IT USER SUPPORT TECHNICIAN
11 days ago
Morden
IT user support technicians
Summary of job description character IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.provides technical support to IT users advises users on how to resolve hardware and software problems installs and upgrades hardware, cables, operating systems and/or appropriate software facilitates user access to systems refers more complex or intractable problems to appropriate IT professionals researches possible solutions in user guides, technical manuals and other documents maintains a log of work in progress, calls received, actions taken and problems detected; reports on commonly occurring queries to detect underlying problems. help resolve any technical issues and glitches.