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BDS are currently recruitng for two Complaints Officers to work with a leading Housing Association in the Hammersmith area.\n\nYour primary role is to proactively manage Stage 1 written complaints serving as the first point of contact for customers who are expressing concerns or dissatisfaction, employing empathy, problem-solving skills, and proactive communication to address their issues effectively.\n\nDuties:\n\n * You will be the gate keeper for the Complaints Service and you will be the first point of contact for handling escalated service enquiries.\n\n * You will be responsible for triaging and assessing customer concerns, providing appropriate solutions and where possible service recover the issue raised.\n\n * You will be able to multitask and swiftly understand the best route for the customer to resolve their dissatisfaction, by either service recovery or logging a formal complaint to be investigated.\n\n * This role requires proactive engagement with customers, effective problem-solving skills, and a focus on delivering exceptional service recovery experiences by triaging customer concerns effectively and with the customer in mind.\n\nLocation; Hammersmith, Hybrid, 2 days in the office, 3 days at home.\n\nPay rate £22.27 PAYE or £29.45 UMBRELLA\n\nThis is a temp ongoing role to start ASAP with potential to become permanent for the right person

Job Title:\nTool Maker (Tool Technician)\nLocation:\nHayes, London\nDepartment:\nTooling / Plating Laboratory\nReporting to:\nTooling & Design Manager\n\nAbout the Role\nA regulated aerospace manufacturing and MRO operation is seeking an experienced Tool Maker (Tool Technician) to support production and development activities through the manufacture, servicing, and repair of high-precision tooling, jigs, and fixtures. The role is critical to ensuring tooling accuracy, availability, and reliability, while supporting prototype development, continuous improvement, and strict safety and quality standards.\n\nKey Responsibilities\n⦁ Manufacture, service, and repair a wide range of tooling, jigs, and fixtures to support both new product development and existing production.\n⦁ Operate manual machine tools to fine tolerances, including lathes, milling machines, surface and cylindrical grinders, and horizontal boring machines.\n⦁ Work from detailed engineering drawings, sketches, and verbal instructions to produce precision components.\n⦁ Apply precision measurement techniques using appropriate inspection equipment to verify dimensional accuracy.\n⦁ Modify and maintain existing production tooling to ensure optimal performance.\n⦁ Support prototype assembly and testing through bespoke tooling solutions.\n⦁ Provide practical input into tooling design, fabrication methods, and process improvements.\n⦁ Liaise closely with Engineering, Production, and Quality teams to resolve technical issues and ensure tool readiness.\n⦁ Maintain accurate records of tooling activities, including Practical Experience Records where applicable.\n⦁ Comply with all health & safety, quality, environmental, and standard operating procedures.\n⦁ Train and mentor junior personnel where required, subject to experience and qualifications.\n⦁ Use basic computer systems for logging, tracking, and documentation.\n⦁ Take ownership of the quality and accuracy of work completed, working independently or with minimal supervision.\n\nEducation & Qualifications\n⦁ Educated to GCSE level or equivalent.\n⦁ Fluent in written and spoken English.\n\nExperience & Technical Knowledge\n⦁ Proficiency in either milling or turning machines is essential.\n⦁ Strong ability to read and interpret engineering drawings.\n⦁ Tool room experience preferred; broad workshop experience is essential.\n⦁ Strong problem-solving, planning, and organisational skills.\n⦁ Effective communicator and team player, able to work cross-functionally.\n⦁ Basic knowledge of welding techniques (Gas, MIG, TIG, Stick) is advantageous.\n⦁ Comfortable supporting continuous improvement initiatives.\n\nPersonal Attributes\n⦁ Proactive and flexible team player with a positive attitude.\n⦁ Strong communication and decision-making skills.\n⦁ Able to work effectively under pressure and meet tight deadlines.\n\nWorking Conditions\n⦁ No direct reports.\n⦁ Shift work may be required.\n⦁ Flexibility to change working hours to maintain operational cover when necessary.\n\nAdditional Requirements\n⦁ Unrestricted right to live and work in the UK.\n⦁ Completion of mandatory training as required.\n\nContact us on:\n\nMax Hawkins - \n\nCallum Wallis

Encompass Digital Media (‘Encompass’) is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible. Summary of Role The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The MCR Operator is a fundamental element in the make-up of this department. Communication, drive and attention to detail at all levels from the MCR Operators are key to our success as a customer-focused provider of managed services. The MCR Operator is responsible for carrying out a range of operational duties associated with the play-out, distribution, monitoring and routing of MCR services. The MCR Operator works effectively with internal teams, customers and external suppliers to ensure EDM continues to deliver outstanding customer service. This role would be suitable for someone with Service Desk operative experience and you will be required to work shifts on a rolling rota schedule pattern, including nights and weekends. Job Purpose Key Result Areas: • Maintain operational standards according to agreed procedures and service level agreements., • 1st Line Support of MCR equipment and systems, taking redundancy measures or strategies to maintain service output in the event of faults or breakdowns., • Communicate fault conditions in a timely and coherent manner to staff, customers, and service suppliers. This includes escalations to management, call-out of support engineers and customer escalation as detailed in the escalation procedures., • Liaise with various service providers and external parties, providing a technical co-ordination role in service impacting situations and other emergencies., • Responsible for the implementation of short notice transmitter cover in the event of breakdowns occurring at remote sites, under agreed procedures., • Interface with the MCR Shift Supervisor to proactively identify and develop new procedures and processes to improve the operation and meet the often rapidly changing needs of the department., • Provision of day-to-day operations, services, and functions through appropriate use of scheduling, routing, automation, and monitoring systems located in the MCR Operations Room., • Control and monitoring of remote equipment at unattended sites associated with transmitter operations., • Maintain accurate logging and reporting relating to all aspects of MCR operations., • Maintain a secure working environment in line with the requirements of the EDM ITIL Policy to protect individuals, information and EDM Assets., • Ensure that EDM’s health and safety guidelines and policies are always followed. Role Specific Skills Required: • Excellent all-round communication skills., • Be a team player., • Service Desk experience., • Able to work well under pressure and to adhere to strict deadlines., • Very organised and accurate with high degree of attention to detail., • Willingness and ability to work unsociable hours., • Desire to expand technical knowledge within IT and broadcast systems., • Logical and analytical problem-solving skills., • Ability to analyse upcoming workloads, arranging and prioritising tasks as necessary., • Strong time-management skills., • Desire to progress career within the company and build on learned skills and abilities. Essential Qualifications/Experience • Experience of working in an MCR operational environment., • Experience of working in broadcast operations and with associated technology as applied to OTT, HF broadcasting, radio, TV, satellite, internet, and multimedia., • Experienced in the operation of broadcast and IT equipment., • Have an awareness and general understanding of UNIX/Windows operating systems. Desirable Qualifications and Experience • Service Desk Operator, • Knowledge of broadcast workflows and distribution of content via satellite, IP, fibre, and cloud., • Knowledge of IT processes and networking., • Knowledge of world geography and general interest in current affairs and the media., • Knowledge of OFCOM specifications and guidelines. Benefits: • Competitive salary, • Equivalent to 24 days of annual leave, inclusive of bank holidays, • Matched up to 5% pension contributions and independent pension advice, • Medical benefits including eye care vouchers, Health Cash Plan, Income Protection & Life Assurance, • Cycle to Work Scheme, • Performance recognition awards and many more!

Hours: Monday to Friday, 8:30am–5:00pmArea: Richmond, Twickenham areas About the Position We’re looking for a hands-on, dependable Caretaker / Handyperson to support the day-to-day upkeep of residential estates for a housing charity. The role combines practical maintenance work with estate oversight, ensuring properties and outdoor spaces remain safe, tidy and welcoming at all times. You will play a key part in the smooth running of the estates—carrying out repairs, coordinating 2 assistant caretakers, and being a regular, supportive presence for residents. What You’ll Be Doing Estate Care & General Maintenance • Conduct weekly checks across all sites and keep thorough, up-to-date records., • Handle routine repairs such as basic electrics, plumbing, carpentry and general fix-it tasks., • Ensure communal corridors, gardens, paths and outdoor spaces are clean and hazard-free., • Look after gutters, drains, bin stores, recycling points, boiler houses and external lights., • Carry out seasonal work: jet washing, treating benches, maintaining garden furniture, removing moss/weeds, and similar tasks., • Work closely with and provide direction to two part-time Assistant Caretakers., • Organise daily, weekly and seasonal work across all sites., • Collaborate with the Property & Maintenance Manager and Health & Safety personnel., • Maintain a consistent, approachable presence for residents., • Support occasional call-outs for urgent issues., • Follow safety procedures including COSHH, Manual Handling and Lone Working standards., • Strong practical maintenance background—facilities, caretaking or estates work., • Confident working independently and taking initiative., • Good understanding of general building services and basic health & safety., • Well-organised with the ability to manage tasks across multiple locations., • Clear communicator with a helpful, resident-centred approach., • Full UK driving licence and your own reliable vehicle., • Comfortable with physically active, hands-on work., • Experience within supported housing, retirement living or similar environments., • Training in Fire Safety, Legionella, Asbestos Awareness, First Aid, Working at Height., • Enhanced DBS required. If you take pride in keeping places safe, clean and well cared for—and enjoy helping create a welcoming environment for residents—we’d be delighted to hear from you. Please do either apply online or contact our Staines branch

Job Description A rapidly expanding UK & International freight forwarding organisation is looking for a Sea Freight Import clerk. The role is predominantly Ocean/sea import from start to finish including logging customs clearances usingCNS, Destin8, and Multifreight. There is also some road freight

Maintenance Technician – £40k- £45k – South & West London (Retail Estate Management) We are supporting a national retail business with the appointment of a Maintenance Technician to cover a portfolio of stores across South & West London. This is a mobile role responsible for the day-to-day upkeep, compliance maintenance & reactive repairs across the estate.The position suits a multi-skilled technician with a practical background in building maintenance, facilities or retail environments. The role You will take responsibility for maintaining multiple retail sites, ensuring stores remain compliant, safe & operational for staff and customers. Key duties include: • Carrying out planned preventative maintenance (PPM) and reactive maintenance tasks across the estate, • Identifying maintenance issues with store teams and logging jobs through the CAFM system, • Completing general building maintenance including basic electrical, plumbing & carpentry tasks, • Supporting compliance activity including fire alarms, emergency lighting & statutory testing regimes, • Managing a live list of reactive jobs to ensure works are completed within agreed timescales, • Coordinating with subcontractors where specialist works are required and reporting on performance, • Completing site inspections to identify faults, asset condition issues or reliability risks, • Maintaining accurate site logbooks, compliance certificates & service records, • Responding to emergency callouts where required, • Supporting wider maintenance projects across the store network Requirements: • Experience in a facilities / building maintenance / retail maintenance environment, • Multi-skilled background with basic electrical knowledge alongside plumbing & carpentry skills, • Comfortable working independently across multiple sites 17th or 18th Edition regulatory standards. Electrical bias maintenance experience

Customer Services Advisor — Housing Repairs Location: London — office-based during training (approx. 4 weeks), with potential for hybrid working thereafter Contract: Temporary – 3 months initially, then rolling Hours: Part-time — minimum 22.5 hours per week, Monday to Friday between 8am and 6.15pm Shifts: Early shift or later shift available — flexibility to suit you Pay Rate: £19.98 per hour (PAYE) / £25.49 per hour (Umbrella PAYE) If you're a natural communicator who takes pride in getting things right first time, this is a role where you'll genuinely feel the difference you make — every single day. London Authority is one of London's best-run boroughs, and the Housing Customer Services team is the first voice residents hear when they need help. That matters. You'll be joining a team that takes service quality seriously, works to clear targets, and supports each other to do the job well. What you'll be doing Acting as the first point of contact for residents contacting H&F about housing services and repairs — by phone, email, web and social media Resolving queries at first contact wherever possible — issuing rent statements, taking payments, raising repairs and booking surveyor appointments Capturing accurate information and passing complex cases to the right specialist teams Recording and updating customer details on the council's central housing database Carrying out telephone surveys and logging outcomes Working to clear performance targets around first contact resolution and customer satisfaction Covering shifts flexibly across the operational hours of 8am to 6.15pm, Monday to FridayShifts available, you must be open to both: Early shift — starting from 8am Later shift — finishing up to 6.15pmTraining Your first four weeks will be fully office-based — structured, supported, and designed to set you up for success. Once you've completed training and hit your stride, there's potential for some hybrid working going forward. Who we're looking for You don't need a housing background — but you do need to be someone who cares about getting it right for the customer. We're looking for: Experience in a customer service environment — call centre, retail, hospitality, public sector, or similar Confidence handling high volumes of enquiries, including challenging customers Strong verbal and written communication skills Good IT skills and the ability to pick up new systems quickly Someone who works well under pressure and manages their time effectively Attention to detail — accurate data capture is a core part of the role GCSEs or equivalent, or relevant work experienceA customer service qualification or some knowledge of how local authorities work is a bonus — but not essential. Why this authority? This authority consistently ranks among London's best-run councils. You'll be working in a performance-driven but supportive team culture, with access to employee benefits including a competitive pension scheme, generous annual leave and wellbeing initiatives. Part-time hours mean genuine work-life balance, without sacrificing the opportunity to build real skills and experience in public sector housing. Attitude matters here as much as experience — enthusiasm, adaptability and a genuine desire to help residents are just as valued as your CV. Apply Now We have multiple vacancies available across both shifts and CVs are being reviewed as they come in. Apply now and a member of our team will be in touch to discuss your availability and which shift works best for you

Role Overview A growing and well-established Managed Service Provider is looking to bring in a 1st - 2nd Line IT Support Engineer to strengthen their service desk. This is a great opportunity for someone with MSP experience who enjoys being hands on, taking ownership of tickets, and working across a variety of client environments. Your New Role You will sit across 1st and 2nd line support, handling day to day user issues while also supporting more technical escalations as your experience grows. You will be responsible for managing tickets end to end, maintaining strong communication with users, and contributing to the overall quality of service delivery. Your Responsibilities Providing 1st and 2nd line support across multiple client environments Logging, managing and resolving tickets through a PSA system Supporting Microsoft 365 including users, mailboxes, permissions and devices Desktop and laptop support across Windows and macOS Basic networking troubleshooting including switches, firewalls and Wi-Fi User onboarding and offboarding Working to SLAs and contributing to service improvements Maintaining clear ticket notes and documentation Tech Environment Microsoft 365, Exchange Online, SharePoint Windows and macOS environments Entra ID and basic cloud identity management Networking fundamentals including switches, firewalls and Wi-Fi PSA tools such as Autotask You Will Have Experience in a 1st or 2nd Line IT Support role Previous MSP experience is strongly preferred Good working knowledge of Microsoft 365 and Windows environments Comfortable dealing directly with users and stakeholders Strong troubleshooting mindset and attention to detail Able to prioritise workload in a fast-paced environment Someone who takes ownership of tickets rather than passing them on Desirable Experience in an MSP environment Experience in a music or entertainment environment Experience with Networks

Job Description: Our client, who is a market leading manufacturer in the Building Controls industry, is looking for a conscientious and hardworking Stores Controller to join their team. This is a fantastic opportunity to join a longstanding organisation who have built a strong reputation for providing a first class quality and service to their customers and who are also extremely committed to investing in the development of their employees. The role involves the following responsibilities: • Picking and packing of sales orders, • Unpacking and processing of stock deliveries, • Management of stock levels, • Stock checks, • Logging returns from customers, • Security of warehouse area and environment, • Health and safety of warehouse and environment, • Care and maintenance of warehouse equipment, • Ordering of consumables, • End of day stores procedures, • Recycling of used consumables, • Badging/labelling stock, • Maintaining warehouse layout, • Using the company van to make urgent local deliveries and pallet drops to carrier depot, • Liaising with sales support, the technical department, carriers, vendors and customers, • Any other reasonable request from your Line Manager/colleagues The successful candidate will ideally have the following experience and knowledge: • Ideally possess knowledge of warehouse operations and health and safety, • Hold a UK driving license, • Strong written and verbal communication skills, • Possess strong organizational skills, with a high attention to detail, • Be a strong team player, and keen to develop and learn new skills, • Be proficient in Microsoft Office software, including outlook, excel and word, • SAP experience would be an advantage however training would be provided, • Experience in operating forklift trucks preferable but not essential as training can be given Package & Benefits: • Hours are 09.00 to 17.15 Monday to Thursday and 09.00 to 16.00 on Friday, • Holidays start at 25 days per annum, with an additional 3 days at Christmas, • An additional day’s holiday is awarded for every 3 years completed service, up to a maximum of 30 days, • Pension scheme & private medical insurance, • A generous bonus scheme of 7% of the annual salary paid annually This is a full time, warehouse-based role

Multi Trade Operative - Social Housing Repairs Location: Covering KT & UB Postcodes (Kingston, Uxbridge & Surrounding Areas) Salary: Up to £39,000 per annum + Company Van + Fuel Card Hours: Full-Time, Permanent | Monday to Friday, 08:00 - 17:00 Job Overview: Are you a skilled and versatile Multi Trade Operative looking for a secure, full-time role with consistent local work? Join a respected social housing maintenance provider, where you'll be responsible for delivering quality repairs and maintenance across tenanted properties. Key Responsibilities: As a Multi Trade Operative, your duties will include: Carpentry: Hanging doors, fitting kitchens, repairing flooring, skirting, etc. Plumbing: Tap replacements, fixing leaks, installing bathroom fittings. Plastering & Decorating: Patching, full re-skims, painting, and making good. Tiling & General Maintenance: Tiling and general maintenance tasks as required. Job Management: Logging jobs and updating progress via handheld PDA device. What We're Looking For: Experience: Previous experience as a Multi Trade Operative, Multi Trader, or Carpenter/Maintenance Operative. Skills: Skilled in at least two core trades (e.g., carpentry, plumbing, plastering, decorating). Work Setting: Comfortable working in both occupied and void social housing properties. Licence: Full UK manual driving licence is essential. What's On Offer: Salary: Up to £39,000 per annum (depending on experience). Company Van & Fuel Card: Provided for work use. Benefits: 25 days annual leave + bank holidays. Access to exclusive employee discounts (retail, holidays, restaurants, etc.). Annual company fun days for you and your family. Ongoing training and career development opportunities. How to Apply: To apply or for more information, contact Victoria quoting LON123 for a confidential chat

A key recruitment agency is seeking an experienced Logging Engineer (Geotechnical) for a major infrastructure contract in the South Coast. The ideal candidate will have strong geotechnical logging skills, expertise in chalk geology, and a background in coastal geology. Responsibilities include condu

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver us

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu