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Job Type: Full-time Work Location: In person Work authorisation: United Kingdom (required) Site Location: Shildon DL4 1PX Experience: • Call Handling Complaint management : 2 years (required), • Call handling: 2 years (required), • Administration/order processing : 2 years (required) Do you want to work for the UK’s leading manufacturer of decorative surfaces and laminate worktops? Are you passionate about delivering exceptional customer service? Do you have strong organisational skills and thrive in fast-paced, high-volume environments? We are proud of our company and how we serve our customers. We work hard to earn the trust of our customers, our peers, and our planet. If you’d like to join our brilliant team, we want to hear from you! About the Role We have an exciting opportunity within our Call Handling Customer Service Team at our County Durham site. Purpose of the Role: You will work closely with account managers to provide professional support to customers, acting as the day-to-day contact for orders, active sales, promotions, and samples. Your goal is to ensure every customer has a positive experience by responding quickly and accurately to their needs. Key Responsibilities • Handle inbound calls and manage email queries from customers and end users., • Process and validate customer orders, ensuring accuracy and timely acknowledgment within 24 hours., • Advise customers on potential delays and provide accurate delivery information., • Collaborate with planning teams to ensure order intake aligns with production capacity., • Manage B2C and B2B order processes, including arranging delivery and collection dates., • Provide weekly reports and administrative support to customers., • Support service level improvements and systems development., • Essential Skills & Experience Essential Skills & Experience: • Minimum 3 years’ experience in call handling and order processing within a customer service environment., • Proven experience in high-volume call handling., • Strong data entry and administration skills., • IT literate with excellent Microsoft Excel skills (including advanced functions)., • Strong planning and organisational abilities., • Excellent communication skills, both verbal and written., • Ability to resolve queries professionally and efficiently. Desirable: • Knowledge of SAP, EPICOR, • Customer service experience within a manufacturing organisation. Qualifications • Good level of education., • Highly computer literate with experience using Microsoft software and ERP systems. Benefits: • Additional leave, • Company enhanced pension, • Employee discount, • Free parking, • Health & wellbeing programme, • Life insurance, • On-site parking If you’re ready to make a difference and join a team that values excellence, apply today! Submit your CV and a brief cover letter outlining your experience and interest in the role via e-mail to STRICTLY NO AGENCIES

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

They are looking for an experienced Business Development Manager from within the parcel delivery and/or direct mail sector to join their team.

The ideal candidate will have proven sales leadership in Mailing, including Direct Mail and Hybrid Mail. A leading mailing services company in the West Midlands is seeking a Head of Sales to drive growth and customer engagement.

The world-famous Mail offers a unique blend of breaking news, agenda-setting exclusives, showbiz, Femail, health, sport and lifestyle stories across print, digital, video, audio and social channels. Location: Daily Mail Headquarters – London. The Daily Mail, is looking for Junior foreign news repo

A leading privacy-focused technology company in Greater London is seeking a Senior Product Manager to enhance user engagement for Proton Mail and Calendar.

Its brands Daily Mail, The Mail on Sunday, Metro, The i Paper, MailOnline, and Mail+ reach more than 9 million people daily in the UK. We’re looking for a sharp, culturally fluent, and video‑savvy Social Video Producer to help grow the Daily Mail’s 150M+ social ecosystem and our expanding netw

Working in our Children’s Homes means being a part of a young person’s day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewardin

Its brands Daily Mail, The Mail on Sunday, Metro, The i Paper, MailOnline, and Mail+reach more than 9 million people daily in the UK. The Mail brand reaches three in five Brits every month and is officially the best‑read, most recognised, most engaged newsbrand in the country. The Daily Mail brand

A leading media company in the United Kingdom is seeking a Social Video Producer to enhance its social media presence on TikTok and Instagram.The ideal candidate will have a proven track record in managing high-growth social accounts and possess strong video editing skills.Responsibilities include m

Senior Children's Residential Support Worker - Hinckley£36,231 - £40,640 assuming good attendance and up to 4 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest

Children's Residential Support Worker - Rugby£34,274 - £40,640 assuming good attendance and up to 4 sleep ins per monthThose huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.Our s

Night Support Worker - Children's Homes - Burford £32,849 - £35,896 assuming good attendance Hours: Waking nights (4 on / 4 off)Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest l

Night Support Worker - Children's Homes - Kendal£30,849 - £33,896 assuming good attendance Hours: Waking nights (4 on / 4 off)Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest low

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Children's Residential Support Worker - Hartlepool £32,194 - £38,560 assuming good attendance and 1-2 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.Ou

Support Worker – Female Only ?? Great Barton ¦ Full-Time (37.Full UK Driving Licence (Manual) Required About the Role: We're looking for compassionate and flexible support workers to join our team in a beautiful 4-bedroom bungalow in Great Barton , home to four vibrant young women with high sup

Children's Residential Support Worker - Oxford£36,274 - £42,640 assuming good attendance and up to 4 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.Our

Support2Independence are rated as Outstanding by CQC and are also accredited by the National Autistic Society.We have support schemes on the Wirral,Cheshire West(in theOverpoolarea)andprovideoutreach services in the wider community.Are you looking for a rewarding career making a real difference in p

Children's Residential Support Worker - Burford £36,274 - £42,640 assuming good attendance and up to 4 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.O

Do you have a big heart and a passion for helping children reach their full potential? Are you patient, understanding, and ready to make a real difference in the lives of children with complex needs? If that sounds like you, wed love to welcome you to our team! Our childrens home is a place where sa

Night Support Worker - Children's Homes - Grange-over-Sands£30,849 - £33,896 assuming good attendance Hours: Waking nights (4 on / 4 off)Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Senior Children's Residential Support Worker - Carnforth£36,231 - £40,640 assuming good attendance and up to 4 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowes

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Children's Residential Support Worker - Albrighton£34,274 - £40,640 assuming good attendance and up to 4 sleep ins per monthThose huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Children's Residential Support Worker - Hinckley£34,274 - £40,640 assuming good attendance and up to 4 sleep ins per monthThose huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.Ou

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Children's Residential Support Worker - Carnforth£34,274 - £40,640 assuming good attendance and up to 4 sleep ins per monthThose huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.O

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Children's Residential Support Worker - Stockton-on-Tees £32,194 - £38,560 assuming good attendance and 1-2 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest l

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Senior Children's Residential Support Worker - Rugby£36,231 - £40,640 assuming good attendance and up to 4 sleep ins per monthThose huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest low

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Children's Residential Support Worker - Westbury£36,274 - £42,640 assuming good attendance and up to 4 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.O

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Night Support Worker - Children's Homes - Rugby£30,849 - £33,896 assuming good attendance Hours: Waking nights (4 on / 4 off)Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Children's Residential Support Worker - Leigh£34,274 - £40,640 assuming good attendance and up to 4 sleep ins per monthThose huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.Our s

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Senior Children's Residential Support Worker - Burford£38,231 - £42,640 assuming good attendance and up to 4 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Senior Children's Residential Support Worker - Albrighton£36,231 - £40,640 assuming good attendance and up to 4 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowe

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Children's Residential Support Worker - Castleford£34,274 - £40,640 assuming good attendance and up to 4 sleep ins per monthThose huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy: Flexible hours – choose your own schedule and work when it suits you Weekly pay – get paid, every week No experi

Children's Residential Support Worker - Lancaster£34,274 - £40,640 assuming good attendance and up to 4 sleep ins per monthThose huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.O