IT Service Desk Analyst
6 days ago
Newton Abbot
IT Service Desk Analyst • Annual Salary: £26,000 – £30,000 (depending on experience), • Location: Newton Abbot Day-to-day of the role: • Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations., • In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation., • Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk., • Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint., • Identity & Security Management: Administer Active Directory (AD) and Azure AD (Entra ID)., • Server & Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management., • Mobile & Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build and configure hardware for user onboarding., • Collaborative Mindset: Proven team player who enjoys working in a small, fast-paced environment and is committed to knowledge sharing., • Customer Service: Experience in customer liaison, with the ability to handle queries with patience and clarity., • Attention to Detail: Meticulous approach to documentation, asset tracking, and ticket management., • Technical Skills: Good working knowledge of Office 365, Exchange Online, Windows 11, Active Directory, and Azure Entra ID., • Service Management: Background in logging and managing incidents using an ITIL framework., • macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential.