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Senior Spa Therapist Location Wimbledon Job Type – full time, part time, fixed term maternity cover or flexible Salary - £16.26 Who We Are Wimbledon Leisure Centre & Spa and Spa Experience are part of GLL, the UK's largest leisure operator and charitable social enterprise. Our aim is to improve the social, mental, and physical health of the communities we’re a part of, and we exist to make high-quality wellness genuinely accessible to everyone. As a not-for-profit organisation we reinvest back into our facilities, our people, and the communities we serve. What We're Looking For We are looking for a friendly, reliable and approachable NVQ Level 3 or equivalent therapist with 3+ years’ spa or salon experience, who delivers high-quality service with minimal supervision. A strong team player with a proactive and professional approach, who uses initiative, contributes ideas for improving standards and guest experience, and takes pride in supporting the wider success of the spa. Essential Minimum NVQ level 3 in Beauty Therapy or equivalent Proficiency in massage, facials, body treatments, manicure, pedicure, waxing and tinting (please still apply if you are trained most of those) Professional outlook with excellent interpersonal skills Ability to work independently and manage your time effectively across a busy treatment schedule Sound understanding of health and safety, contra-indications, and professional boundaries Genuine passion for wellbeing and making a positive difference to people's lives Proactive team player Desirable (Please still apply if you meet the ‘essential’ criteria but not these following points) Experience with booking systems or spa management software Additional skills such as hot stone, lymphatic, bamboo massage, reflexology or keen to learn Ability to train others Key Responsibilities Treatments & Guest Care Deliver a full range of treatments to a high professional standard Conduct thorough client consultations to understand each guest's individual needs and health considerations Adapt techniques and treatment plans to suit individual client requirements and preferences Upsell treatments, treatment add-ins, retail products and thermal facilities Support marketing initiatives and promotion of the spa Ensure treatment rooms are fully stocked and support with stock control Team & Operations Work with reception team to support customer service including towel stocking, thermal suite cleaning and general admin to support operations Assist with managing appointment bookings and client records using our booking system Contribute positively to the team culture Participate in ongoing training and CPD opportunities Standards & Environment Maintain hygiene, cleanliness, and presentation standards Conduct opening and closing procedures in treatment rooms Follow all health, safety, and safeguarding protocols to protect both guests and colleagues Adhere to GLL's spa standards and operating procedures at all times As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics:? This is a fixed term or flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits:? Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL’s Live Better app. GLL Society benefits (if you choose to join the Society after your probation period) include:? The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet. About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so yo

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our values Here at Townhouse, we live by our three core values; • Details matter, • Passionate in everything we do, • Nice people Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We have an exciting opportunity for a Customer Care Associate (6-month fixed term contract) to join our team at Townhouse. You’ll be at the heart of delivering exceptional service to our customers, ensuring every interaction is professional, empathetic, and leaves a lasting positive impression. In this role, you’ll be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and social media. You’ll resolve issues, provide accurate information, supporting both our customers and our Salon Team Members day-to-day, all while maintaining our signature high standard of customer care. This is the perfect role for someone with contact centre experience who loves problem-solving, thrives in a fast-paced environment, and is motivated by creating outstanding customer experiences. Please note that this role includes weekend working as part of the regular working week, with shifts scheduled every Saturday and Sunday alongside weekdays in accordance with the team rota. RESPONSIBILITIES • Respond promptly and professionally to enquiries across phone, email, chat, and social channels., • Troubleshoot and resolve complaints and concerns with empathy and efficiency, striving for first-contact resolution., • Build a strong understanding of our products and services to confidently support and advise customers., • Capture and share feedback to help us improve our services and processes., • Identify opportunities to enhance the customer experience through relevant recommendations., • Work closely with sales, marketing, and operations teams to support overall customer satisfaction strategies. ABOUT YOU • Experience in a customer-facing contact centre role., • Excellent communication and interpersonal skills., • Proficient with Microsoft Office and CRM systems (Zendesk experience is a plus)., • A collaborative team player who supports colleagues and isn’t afraid to ask for help., • A natural problem-solver with great attention to detail., • Calm under pressure, empathetic, and professional in difficult situations., • Tech-savvy and comfortable using multiple communication channels., • Organised with strong time-management skills., • Positive, proactive, and motivated to go above and beyond for customers. LOCATION This is a full-time, 6-month fixed-term contract based at our Support Centre in Central London. We offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS AT TOWNHOUSE • Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high., • Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering., • Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days., • Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!, • Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks., • Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs., • Shopping discounts – Save money with a wide range of discounts on top brands., • Refer a friend scheme – Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace. Apply Now and Be Part of Our Exceptional Team!

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our values Here at Townhouse, we live by our three core values; • Details matter, • Passionate in everything we do, • Nice people Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We’re looking for an Operations Process & Change Lead to design, implement and continuously improve core operational processes across our salon network. This role sits within our Central Operations team and is responsible for ensuring operational changes are structured, clearly communicated and successfully embedded across our UK and US company-owned and partnership salons. You’ll play a key role in driving consistency, commercial performance and building a scalable operational framework to support international growth. KEY RESPONSIBILITIES • Design, document and implement scalable operational processes aligned to commercial performance and best practice, • Ensure processes drive improvements in utilisation, productivity, revenue and cost control across the salon network, • Establish clear operational standards and governance across UK and US company-owned and partnership salons, • Continuously review and optimise processes to improve efficiency, quality and customer experience, • Design a structured change management approach, collaborating cross-functionality to prioritise initiatives to ensure smooth adoption with minimal operational disruption, • Design and own operational communications to salons, ensuring messaging is clear, timely and commercially focused, • Assess the operational and financial impact of proposed changes and track adoption and performance outcomes, • Lead the rollout and optimisation of operational systems (e.g. POS/booking, workforce management, and reporting tools), • Partner cross-functionally to ensure operational changes are aligned, coordinated and effectively implemented, • Support the development of training materials and toolkits to enable successful adoption of new processes and systems, • Contribute to the development of a scalable global operational framework to support future market expansion ABOUT YOU • Experience in Management Consulting, Operational Change or a similar transformation-focused role, • Proven experience delivering operational improvements or change initiatives with measurable commercial impact, • Strong understanding of operational performance drivers within multi-site businesses, • Experience implementing operational systems (POS, workforce planning, or reporting platforms), • Highly organised and process-driven, with excellent communication and stakeholder management skills, • Strong commercial judgement, with the ability to prioritise effectively and challenge where appropriate, • Experience designing structured change programmes, including communications, training and adoption tracking, • Comfortable working cross-functionally and influencing stakeholders across multiple levels and geographies, • Experience in hospitality, retail, beauty or other consumer-facing service environments is desirable, • Proactive, solutions-focused and comfortable managing multiple initiatives in a fast-paced environment, • Motivated by the opportunity to build operational capability that supports international growth LOCATION This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high. Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering. Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days. Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles! Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks. Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs. Shopping discounts – Save money with a wide range of discounts on top brands. Refer a friend scheme – Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

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BMS is a dynamic, independent, global broker established in 1980, delivering specialist insurance, reinsurance, and capital markets advisory services.We are a global brand with offices located across the US, Canada, Latin America, Australia, Europe and Asia with both a strong, local focus and unders

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Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.The role is to manage proactively

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We are working exclusively with our client to find an.Our client is a market-leading contract database platform helping businesses unlock critical information instantly.By removing manual work, their platform organises, summarises and retrieves agreements in seconds - saving clients thousands of hou

Account Executive for Farillio – JD.Farillio is an ambitious legal and business SaaS tech company helping SMEs, landlords and individuals navigate everyday challenges and major life events through smart technology and expert-led content.We are now looking for an experienced Account Executive to jo

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Up To 20% Pension Contribution.South East UK (London Clientele).Global Paper Hygiene Manufacturer.Do you want to manage some of the largest FM accounts in London for one of the world's most recognised hygiene brands who will also provide you with a true progression plan?.Because opportunities like t

Basic Salary £30k - £40k + Double OTE.Founding SDR for rapidly growing division.Fast growing recruitment company.Provides recruitment services for fastest growing tech companies across the globe.Founded in 2024 huge YOY growth.Looking to scale the business rapidly.Targeted on booking meeetings thr

Distinct Recruitment is pleased to be partnering with a multi-award-winning firm of Chartered Accountants to recruit a Client Director.This is a great opportunity to work for a fast-paced, forward-thinking firm at a pivotal point in their growth journey.We’re looking for an ambitious and experienc

Cyber Security Sales Specialist.A fast-growing cyber security business is looking for an experienced sales professional to drive new business growth across UK clients.This is a commercial role with real scope to shape pipeline, build relationships, and take ownership of the full sales cycle from pro

Ringway Infrastructure Services is seeking an experienced Area Manager to lead the delivery of Traffic Management and Drainage operations across the Kent County Council highways contract.This is a key leadership position responsible for ensuring safe, efficient, and high-quality service delivery acr

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Cloud Wizard Consulting is seeking an experienced Business Development Partner to help expand our cloud training and consulting business across the UK and Europe.Cloud Wizard Consulting delivers cloud training and consulting services to organizations across multiple regions, helping individuals and

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Litestream Ventures merges entertainment and investment, fostering innovation by creating compelling content and investment opportunities.The company collaborates with Series A to Series C founders who are addressing complex global challenges.By leveraging partnerships with venture capital firms and

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As an Assistant Store Manager at Aldi, you’ll need lots of energy, have great leadership skills and a passion for success (just like us).With experience of managing a team in a target-driven environment, you’re able to take control, supporting the team to deliver consistent store standards whils

Business Development Representative.Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions.Our portfoli

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Financial PR Account Manager opportunity for a leading international communications consultancy covering resources clients.The Client: International Strategic Communications Consultancy.This strategic communications consultancy is a sought-after corporate advisor, which integrates insights and analy

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